Water & Sanitation Agency Multan

Water & Sanitation Agency Multan
MULTAN DEVELOPMENT AUTHORITY

Contents
• General informations
• Immediate priorities
• Water supply system (Problems &
Solutions)
• Sewerage system (Problems &
Solutions)
• Revenue recovery Problems
• Summary of Initiatives

F U N C T I O N S O F W A S A
TO DEVELOP PLANS, POLICIES AND
PROJECTS FOR THE IMPROVEMENT AND
EXPANSION OF WATER SUPPLY,
SEWERAGE AND DRAINAGE SERVICES
TO OPERATE AND MAINTAIN WATER
SUPPLY, SEWERAGE AND DRAINAGE
SYSTEMS
TO GENERATE FUNDS FOR OPERATION &
MAINTENANCE OF THESE SERVICES BY
RECOVERY OF WATER AND SEWER TAX,
FOR MAKING THE SYSTEM SELF
SUSTAINABLE

GENERAL INFORMATION
Total Area 304 Km 2
Population 2005
1.90 Million
Population Growth City 2.97 %
Cantt. 7.34 %
Population Density 5855 Person/ Km 2
Male to Female Ratio 113:100
Litracy Rate
Average (Both Sex) 61 %
Male 68 %
Female 53 %

1. Population as per Census 1998 = 1.50 Million
2. Present population in year 2005 = 1.90 Million
3. Annual growth rates = 2.97 %
4. Projected population in year 2010 = 2.105 Million.
5. Projected population in year 2025 = 3.060 Million.
2500000
Year
2000000
1900000
1500000
1000000
500000
0
1901 1911 1921 1931 1941 1951 1961 1971 1981 1985 1990 1995 2000 2004 2010
2006

ORGANOGRAM OF WASA
MANAGING DIRECTOR
BS-20
DY MANAGING DIRECTOR
BS-19
DIRECTOR
ADMN & FINANCE
BS-19
DIRECTOR WORKS
BS-19
DIRECTOR RECOVERY
(Vacant)
BS-19
Dy Dir Adm
BS-18
Dy Dir Sew (N)
BS-18
Dy Dir Rec H/Q
BS-18
DY DIRECTOR
P&D
BS-18
Ast Dir Adm
BS-17
Dy Dir Fin
BS-18
Ast Dir Const
BS-17
Ast Dir Maint
BS-17
Ast Dir Maint
BS-17
Ast Dir Comp
BS-17
Dy Dir Rev
BS-18
C H Draftsman
BS-17
Asstt Dir P&D
BS-17
Ast Dir Fin
BS-17
Dy Dir Sew (S)
BS-18
Ast Dir Const
BS-17
Ast Dir Maint
BS-17
Ast Dir Maint
BS-17
Ast Dir Accounts
BS-17 (Vacant)
Ast Dir Rec (N)
BS-17
Ast Dir Rec (S)
BS-17
Tehsildar
BS-16
Dy Dir WS
BS-18
Dy Dir DS
BS-18
SSM
BS-18
Ast Dir Const
BS-17
Ast Dir Maint
BS-17
Ast Dir Mech
BS-17
Ast Dir Elect
BS-17
Police Staff

Provide efficient water & sanitation services to
the entire population of Multan City in a minimum
possible time
Mission of the WASA Multan is to be a Customer
Oriented Organization, providing Excellent Water and
Sewerage Services in a cost effective, environmentally &
socially responsible manners.

‣ Removal of outstanding problems of
sewage overflow and elimination of
sore points.
‣ Rehabilitation/up-gradation of existing
sewage Disposal Stations and Water
Works.
‣ Rehabilitation/up-gradation of existing
water distribution network.
‣ Improve recoveries for financial
sustainability

Multan City is fortunately situated on
the left bank of river Chenab and its
acquifers are recharged by the fresh water.
Shujababd Canal is located at west
whereas Nau Bahar distributory is located
at East side of the city, both recharging the
acquifers. Hence fresh water is abundantly
available in the underground with TDS
ranging from 500 to 900 mg/l at a depth of
35 to 45 ft. However shallow water is
contaminated in most of the areas of this
city. About 60% area is covered with piped
water supply system whereas 40% area is
still unserved.

WATER SUUPLY NET WRK
N
CANTONEMENT
98
23
INSTALLED
TUBEWELLS
OVER HEAD
RESERVOIR

EXISTING INFRASTRUCTURE
01 Length of water supply lines 847 Km
02 Diameter range 2” to 24”
03 Material of pipe lines C.I, G.I, AC and PVC
04 No of Tube wells
i Installed in year 1964-76 38
ii Installed in year 1980-90 29
iii Installed in year 1990-95 16
iv Installed in year 1995-2000 15
Total 98
v
Abandoned
38
In working condition (229 cusecs) 60
05 Over-head reservoirs
i useable 17
ii Abandoned 06

S #
Name of the
center
01 Divisional Shamsabad
02 Sub-Divisional-A
COMPLAINT CENTERS
Location In Charge Contact #
Water Works
Lohari Gate
Deputy Director
(WATER SUPPLY)
Assistant
Director-I
9201087
9200151

DETAIL OF COMPLAINTS WATER SUPPLY DIVISION
The average of complaints received during a month in the area of
relevant Section is as under:-
S# AREA
NO OF
COMPLAINTS
01 Sub-Division-A, Section-1
413
02 Sub-Division-A, Section-2
03 Sub-Division-B, Section-1
04 Sub-Division-B, Section-2
05 Sub-Division-B, Section-3
06 Sub-Division-C, Section-1
07 Sub-Division-C, Section-2
08 Sub-Division-C, Section-3
28
Established
Recently
The complaints received are rectified through the morning
gangs. Emergency squad also exists in the Division to rectify
the complaints received in the day time. The balance
complaints are rectified through the other gang, which is also
used for leakage and punctured lines

quantity of water.
PROBLEMS
Lack of master planning of Water supply system.
The old pipe lines 177 Km in length are more than 30 years
old and has been rusted and damaged badly.
Water quality problem due to out lived distribution lines.
More than 38 tube wells are abundant after completing their
design life, needs rehabilitation or replacement.
Detection of illegal connections due to shortage of staff
resulting in less revenue as compared with electricity
charges.
Poor maintenance due to less collection of revenue.
Un-metered water supply resulting wastage of huge

PROPOSED SOLUTION
Preparation of Multan Master Plan to assess current and future needs of
the expanding city is planned.
177 km outlived Water supply lines is being replaced under CM
Gastroenteritis Program.
All the legal water supply connections at the consumer end are being
replaced under CM Programme to avoid contamination of water.
OHRs are being rehabilitated under CM programme to maintain the
pressure during peak hours.
Water bouzers (4) are being procured for water supply in case of any
emergency.
All the connection are being metered to stop the wastage of drinking
water.
Almost 40% city area is un-served, planned to be covered under CM big
cities package in next 3 years.
According to lab test conducted by WASA, the Arsenic contents in
Golden Pumps installed by the Public at their own at the depth of 80’ ft
are beyond the permissible limits set by WHO where as the TW installed
by WASA 350-450 ft are with in permissible limits of WHO. However re
testing is being carried out by using the arsenic kit.
Water testing lab is being setup for quality assurance.
Water supply from the TW is being chlorinated to make the drinking

IN
MULTAN CITY

The Water Supply and Sewerage facilities have not
been developed according to increase in population
due to constraint of resources. As such the gap
between supply and demand has been widened.
As Sewerage System was not developed and
renovated properly in the past, hence Sewerage
problems went on intensifying day by day resulting in
overflowing of sewers in covered area. Waste Water
ponding was created in covered as well as uncovered
area. In uncovered area people are using soakage
pits. All these factors have contaminated the sub soil
water lying at depth of 35 to 45 ft and hence all
shallow water sources being used by people are
contaminated, giving rise to water borne deceases.
Present sewerage coverage is 55% of the city.

TO KHANEWAL
R
V
Shalimar Colony
Income Tax Colony
Zakaryia Colony
Bosan Road
Nawab Pur Road
Naqshband
Colony
MULTAN
DUNYA PUR ROAD
CHAMPUR DISTI.
BAHAWALPUR ROAD
BYPASS
N
NISHTAR
MEDICAL
CANTT.
LEGEND
PHASE- I (1973-84) Trunk
PHASE- II (1982-90) Lateral
PHASE- III (1985-88) Trunk
PHASE- IV (1990-94) Lateral
PHASE- V (1999-01) Trunk
Low Lying Area
MDA
RASHIDABAD
BAHAUDDIN
ZAKRIA
SHAH RUKNE
ALAM
PEOPLES
COLONY
RAILWAY
STATION
HAMIDPUR MINOR
Others
Laid during 1926-56

R
VE
MODEL TOWN
WAPDA TOWN
Bosan
Road
Nawab Pur
Road
Sullage Carrier
BY PASS
BOSAN ROAD
Shalimar Colony
To Lahore
TO K H ANEW AL
Bosan
Road
CANTT.
NISHTAR
MEDICAL
MDA
MULTAN
RAILWAY
STATION
Chungi # 9 DS
RASHIDABAD
BAHAUDDIN
ZAKRIA
PEOPLES
COLONY
To Vehari
DUNYA PUR ROAD
CHAMPUR DISTI.
BAHAWALPUR ROAD
BYPASS
HAMIDPUR MINOR
WWTP
N
WWTP
Suraj Miani
18”
Ø
36”
Ø
27”
Ø
72” Ø
36”
Ø
18”
Ø
18”
Ø
24” Ø
24”
Ø
27” Ø
42” Ø
30” Ø
21”
Ø
48” Ø
60” Ø
24” Ø
18” Ø
24”
Ø
18”
Ø
42”
Ø
66” Ø
24” Ø
18”
Ø
18”
Ø
18”
Ø
36”
Ø
24”
Ø
24”
Ø
18” Ø
Railway To Lahore
18” Ø
18” Ø
36” Ø
60”
Ø
42”
Ø
24” Ø
48” Ø
27”
Ø
18”
Ø
48” Ø
42” Ø
60”
Ø
36”
Ø
24”
Ø
36” Ø
Abbas pura
Farooq Pura
Wahid Abad
18” Ø
60”
Ø
30”
36” Ø
Ø
New Shah Shams
LEGEND
Sameejabad
To Budhla
Old Shujabad Rd
New Multan DS
Vehari Rd
Sullage Carrier
Existing Sewers
Existing Disposal Works
Proposed Disposal Works
Proposed Sullage Carrier
Proposed WWTP WWTP

LENGTH OF SEWER LINES
TRUNK SEWERS
Km
18” TO 72” DIA 164
LATERAL SEWERS
6” TO 15” DIA 864
TOTAL 1028
Sewermen Required
as per yardstick
2056
Sanctioned posts. 291
Shortfall. 1765
SEWER MAINTENANCE
MANPOWER
NOS
SEWERMEN 291
SEWER CLEANING
MACHINERY
FLUSHING MACHINES 05
CESSPOOL EMPTIER 05
DEWATRING SETS 37
WATER LORRIES 02
DIESEL DRIVEN 2 &4 CS
DEWATERING SETS
04

NORTH ZONE
CANTT
SOUTH ZONE

1080km / 307=3.5Km/sewerman
Assistant
Director
Complaint
Centre Area /UC No.
Sewer
men
DEPUTY DIRECTOR SEWERAGE (NORTH ZONE)
AD-I 1,2,4,5,40, 41,43,44,53 45
AD-II
AD-III
AD-I
AD-II
AD-III
Gulgasht Colony
W/W Ph # 9210157 3,6,15,17,18,43,44,55,54
& 56
52
Eid Ghah W/W 7,8,9,10,11,12,13,14,15,
Ph # 9200154 54 & 58
52
DEPUTY DIRECTOR SEWERAGE (SOUTH ZONE)
Hassan Parwana 24,27,29,36,37,38,39,42,
W/W Ph # 9200152 52, 127 & 129 56
Willayat Abad W/W
Ph #. 4231490
Mumtaz Abad W/W
Ph #. 6529858
26,28,29,30,31,32,33,34,
35 & 48 46
12 (SRA Block ,D,E,F,G
& H), 13 (SRA Block A,B
& L) , 14 (SRA Block J, I
& K) 15 (Karam Pura & 56
Sharif Pura) 16,19,20,21,
22,23,25 & 26

SORE POINTS/ PROBLEMS IN NORTH ZONE
Design period of laid trunk sewer of Bosan road was upto
1990. Presently it is surcharged and require rehabilitation
and due to surcharged sewer following abadies are
effected;
New Gulghasht, extension Gulghast, Sadiqia Road,
Kahkshan Street, Shalimar Colony, Sabza Zar Colony
and Nasheman Colony etc.
The Chungi No.9 Disposal is over charged and affects the
following roads and adjoining areas.
Masoom shah road sewer is being trapped at Chungi #9
through Hamayun Road which is partially operated due to
crown failure.
Hafiz Jamal Road is also over charged due to partial flow
of Humayun road
Similarly Shah Shamas road, Hussain Agahi Road, Circular
Road are also over charged along with adjoining areas i-e
Ashraf Abad, Bawa Safra & Hathar Road etc.

SORE POINTS/ PROBLEMS IN NORTH ZONE
Sewer at Nawab Pur Road was laid in 1975-76 and it has
completed its design life.
Sewer at Jameel Abad road from Chungi No. 1 to pull Wasil
is not properly functioning which cause over flow at Kotla
Waris Shah and Bismillah Colony etc.
Sewer at Suraj Miani Road from UBL Chowk to Pull Wasil
has completed its design life and due to crown failure at
Suraj Miani road near Shia Miani, affecting Basti Dhore
Kot.
In the eastern side, Khadim Abad and Mehria Colony at
LMQ road near Pak Arab Factory are affected due to under
size sewer (9” & 12” i/d) and require replacement.
Sameejabad Abad sewerage system was laid by PHED 20
year back but due to improper functioning of D/Station, the
system is chocked and require replacement of trunk sewer
due to increase in population.

SORE POINTS/ PROBLEMS IN NORTH ZONE
Some streets of Katchi Abadies with in New Multan like
Chah Kotwal Wala, Basti Faiz Abad and Ghaus Pura are not
working properly causing overflow of sewer.
Sewerage system laid by MCM, Local Govt
in National
Colony, Kazmi Colony and Chah Korey Wala has been silted
up due to improper slopes & haphazard extension of sewer
causing over flows.
Areas like Tareen Colony, Al Noor Colony, Al-flah Colony in
North –West side are still unserved.

SORE POINTS/ PROBLEMS IN SOUTH ZONE
Sewerage system from Kalma Chowk to Aziz Hotel
Chowk via Dera Adda including Hassan Perwana Road,
Azmat Wasti Road, Abnad Road is over charged due to
under size sewers.
From Kirri Jamandan Disposal Station to Chowk
Shaheedan including Shaheen Market, Sotri Wat road,
Ganna Mandi, Tipu Sultan Colony, areas are surcharged
due to excessive flow of sewage.
Khatkana road, Ghulam Abad, Bhatta Jan Muhammad
Road, Mehboob Colony, Bhuta Colony near Timber
Market, Chah Ganja Wala, Abbas Pura, Hassan Pura,
madina Colony, Nazim Abad, Chah Ghulam Muhammad
Wala, Fiaza Abad, Pir Colony No.1, Boad Pur Road from
Chungi No.22 to Bilal Chowk are also under surcharge
condition
Mumtazabad, Chah Chali Wala, Gulzeb Colony, Mehmood
Abad, Al-Qayyum Town, Peer Bukhari colony are in
surcharged condition.
Rukne Alam Block E, H, L, K are also over loaded.

PROPOSED SOLUTION
Overcharging of Bosan road , New Gulgasht and adjoining area of
Bosan Road will be solved by const: of New Disposal Station at
Bosan / Nawab Pur Road under SPBUSP with in 2 years.
Overcharging of Masoom Shah Road, Hafiz Jamal road, Shah Shams
Road, Hussain Agahi will be solved by laying of sewer from Chungi
#.9 to Manzoor Abad Chowk and Tareen Colony, which is in
progress & will be completed by June 2008.
Problems in Sameejabad, New Multan, Qaiser Abad, Hassan Abad,
Mehria Colony etc will be solved by Construction of Disposal
Station at Sameejabad & replacement of old sewers under SPBUSP.
Work allotted recently and shall be completed by Dec. 2008.
The sewer problem in National Colony, Kazmi Colony, Chah Korey
Wala will be solved under CM Package for Large Cities Priority -II
which has been principally approved.

o
o
PROPOSED SOLUTION
The basic sewerage problem in Multan City is Intermediate
pumping stations i.e., Kirri Jamandan & Chungi No.9, as the
sewage is lifted from these stations re-pumped to Vehari Road
and Suraj Miani Disposal Works causing ponding of sewage
during rainy season as the catchment area of main disposal is
drained out 1 st and after that catchment areas of Intermediate
pumping stations are drained out. This problem is being solved
by making the Intermediate pumping stations independent
under the Scheme “ Rehabilitation /Improvement /Up gradation
of existing pumping stations. Following areas will be benefited
Masoom Shah Road, Hafiz Jamal road , Bosan Road, Nwab Pur
Road, Shaheen Abad, Bohar Gate, Haram Gate, Tipu Sultan
Colony, Khuni Burj etc. About 0.4 million population shall be
benefited after implementation of this scheme after June, 2008
provided funds for CM Big city package are released as per
commitment.
Problem of New Shadab Colony, Tareen Colony, Al Noor Colony,
Al Falah colony is being solved by laying of sewer(18” to 54”)
from Chungi #.9 to Manzoor Abad Chowk and Tareen Colony by
June 2008.

WATER & SANITATION AGENCY MULTAN
27 Nos schemes are principally approved under
Chief Minister’s package for Large cities, in which
Rs.3.5 Billions are provided for the improvement
of Multan city. This will help in-improving the
Environment conditions.
Following are the main components of the
schemes: -
UP-GRADATION OF EXISTING DISPOSAL STATIONS.
REHABILITATION OF EXISTING SEWERAGE & WATER
SUPPLY SYSTEM.
EXTENTION OF WATER SUPPLY & SEWERAGE
SYSTEM TO THE UN-SERVED AREAS.
PROCUREMENT OF SEWER CLEANING MACHINERY.
REPLACEMENT OF 177 KM OF OUT LIVED WATER
SUPPLY LINES.
REHABILITATION OF EXISTING O.H.RS.
PROCUREMENT OF 4 No WATER BOUZZERS.
ESTABLISHMENT OF WATER TESTING LABORTARY.

ADP- YEAR 2006-07
S
#
A
D
P
#
Name of Scheme
Estimate
d Cost
Expen
d upto
June
2006
Revise
d
Alloca
tion
2006-
07
Fund
s
relea
se by
FD
Utiliz
ation
%age
utiliz
ation
Oon
Relea
se
Total
cummulati
ve
expenditu
re till 25-
4,07
Physical
Progress
(%age)
ON GOING SCHEMES
1 7 9
5
2 7 9
6
3 7 9
7
Improvement of
Water Supply &
Sewerage
Scheme in
Multan City
Rehabilitation
of existing
Water Supply
System in
Multan.
Rehabilitation /
Improvement /
Up-gradation of
Existing
Pumping
Stations.
257.220 208.815 21.167 21.167 21.167 100 229.982 96
44.180 23.000 15.850 15.850 11.423 72 34.423 81
777.869 100.000 261.417
261.41
7
132.80
1
51 232.801 40
Total on Going Schemes 1079.27 331.815 298.434 298.434 165.39 55 497.206

S
#
A
D
P
#
NEW ADP's SCHEMES
4 7
9
8
5 7
9
9
6 8
0
0
Name of Scheme
Replacement of
Sewer From D/S
Chungi No.9 to
Manzoor Abad
Chowk Via Afshar
Chowk, Jamal
Pura Colony
Multan.
Laying of sewer
48” & 72” i/d from
Chungi # 22 to
Old Shujabad
Disposal Station
and sewer for
Adjacent Area
Laying of Sewer
Lines from Sultan
Colony to Disposal
Station Vehari
Road, Multan.
99.910 0.000 25.40 25.400 2.625 10 2.625 22
122.284 0.000 32.00 32.000 12.320 39 12.320 45
72.340 0.000 15.00 15.000 15.000 100 15.000 62
Total New Schemes 294.53 0.000 72.400 72.400 29.945 41 29.945 -
Grand Total (On- Going
+ New Schemes)
ADP- YEAR 2006-07
Estimat
ed Cost
Expend
upto
June
2006
Revised
Allocati
on
2006-07
Funds
release
by FD
Utiliz
ation
%ag
e
utiliz
ation
Oon
Rele
ase
Total
cummulativ
e
expenditure
till 25-4,07
1373.80 331.815 370.834 370.834 195.34 53 527.151
Physi
cal
Progr
ess
(%ag
e)

PROPOSED
ADP SCHEMS
YEAR 2007-08
(MTBF- MODE 2007-2010)
City Population % age
Share of both
MDA & WASA
On-Going
In Million
New
Multan 1.119 10.36 310.747 217.523 93.224

GS# Name of Scheme Cost
795
796
797
798
799
800
ON GOING ADP SCHEMS YEAR 2007-08
(MTBF- MODE 2007-2010)
Improvement of Water Supply &
Sewerage System in Multan City.
(250.00 Million).
Rehabilitation of existing Water
Supply System
Rehabilitation / Imp: -up-gradation of -
4 Nos main pumping station
Laying of Sewer line from Chungi # 9
D/S to Afshar Chowk
Laying Sewer 48” i/d & 72” i/d sewer
from Chungi No.22 to old Shujabad
Disposal Station and sewer for
adjacent area.
Laying Sewer line from Sultan Colony
to Disposal Station Vehari Road
In Million
Provision
for 2007-08
257.22 12.238
44.180 5.330
777.869 100.000
99.910 30.00
122.284 35.000
73.340 34.955
Total 1374.803 217.523

S# Name of Scheme Cost
1
2
3
4
5
6
PROPOSED NEW ADP SCHEMS YEAR
2007-08 (MTBF- MODE 2007-2010)
In Million
Provision
for 2007-08
Master Plan of water supply & Sewerage
system -updating of consumers survey i/c 35.00 3.224
uplift of computer cells (Billing & P&D)
Rehabilitation /Replacement of life expired
sewers. (North Zone)
200 5.00
Rehabilitation/Replacement of life expired
sewers. (South Zone)
200 15.00
Additional pumping machinery for enhanced
load at Disposal Stations
135.835 7.00
Sewer laying machinery for Rehabilitation
work
50 4.00
Rehabilitation of existing tube well & allied
works.
100 4.00
Total 720.84 38.224
WASA Total 2094.67 255.75
UD Wing 55.00
Total Share 310.75

82.72
96.27
REVENUE RECOVERY OF WASA
(RS. IN MILLION)
84.96
7.283
14.453
15.331
23.11
31.948
39.707
46.68
1996-97
1997-98
1998-99
1999-00
2000-01
2001-02
2002-03
2003-04
2004-05
2005-06
120
100
80
60
40
20
0
YEAR
RECOVERY

FINANCIAL CRISIS IN WASA (MDA) MULTAN.
Number of consumers 156297
Water Supply 35283
Sewerage 109518
Drain 46779
Average monthly billing amount 12.34M
Average per month recovery 09.00

Million Rs.
Target
2006-07
Target
Recovery
Upto 30-04-07
%age
123.595 102.995 91.218 89

REASONS FOR LOW RECOVERY.
‣ Non establishment of proper recovery cell. Now the directorate
has been established as per decision of Governing body dated
30-7-2005 but new recruitment is still to be made. Case is
pending with the Government for lifting of ban through summery
for CM vide dated 29-9-2005.
‣ The only way to bring the defaulters in network is to touch the
maximum defaulters through disconnection teams. For this
purpose four vehicles / disconnection teams were already
working in the field.
‣ To improve the recovery and to touch maximum defaulters, eight
more Disconnection Teams have been established. To mobiles
the Disconnection Teams eight vehicles have been hired on daily
basis. WASA is facing shortage of vehicles and staff.

REASONS FOR LOW RECOVERY.
‣ Post of fulltime Tehsildar Recovery is vacant since 7-1-2004. All
arrears of WASA dues are required to be recovered through
Tehsildar recovery. Full time Tehsildar Recovery in WASA may be
posted immediately.
‣ Post of Senior Special Magistrate is vacant since 1-7-2005. Full
time Senior Special Magistrate may be posted immediately in the
interest of recovery.
‣ NESPAK conducted survey of WASA consumers in 1998-99 which
has become out dated. A lot of changes in the activities have
taken place. To overcome this situation survey after every three
years is required but due to shortage of staff and funds it could
not be done by WASA.
‣ Indulgence / Interference of Nazimeens / Naib Nazimeens in the
recovery process from the defaulters.
‣ Non co-operation by WASA consumers to pay user charges.

‣ Shortage of Police force for Summons, Challans and
Disconnection teams.
‣ WASA experienced privatization of recovery in the year
2004 on following terms: -
A First month 60-Lacs
B
2nd month
65-Lacs
C
3rd month
70-Lacs
D
E
F
4th month
5th month
July to on ward
75-Lacs
80-Lacs
92-Lacs (due to after
increasing of new tariff)

‣ Every year 10% increase was fixed in case
contract is extended after on year. Service was
fixed as the following rates: -
A) Below 60-Lacs Nil
B) From 60 Lacs to 80 Lacs 08%
C) Above 80-Lacs 09%
‣ The contractor M/S S.T Associates tried its best
to achieve the target but count not succeeds
and his contract was cancelled due to pure
performance and earnest money was forfeited.
His performance during contract period
remained as under: -
MONTH’S NAME TARGET RECOVERY SHORT FALL
April-2004 60-Lacs 55.20-Lacs 4.80-Lacs
May-2004 65-Lacs 59.80-Lacs 5.20-Lacs
June-2004 70-Lacs 64.40-Lacs 5.60-Lacs
July-2004 75-Lacs 69.00-Lacs 6.00-Lacs

Performance of One Window
Operation
N
• 2359 modifications from 1-3-2007 to 30-
04-2007

STATUS OF DETECTION OF
ILLEGAL & NEW CONNECTIONS
FROM 1-03-2007 to 30-04-2007
• Illegal connections detected 1245
• New connections 80

Proposed Improved Customer
Care Centres
– Lohari Gate waterworks
– Shamasabad
– Mumtazabad
– Eid Gah Chowk
– Gulgashat colony
– New Multan
– Willatabad
– Hassan Parwana

Summary of Initiatives
• Establishment of proper offices & complaint
centers of WASA. Designs for complaint centres
& offices of WASA are under preparation.
• Renovation of existing office of WASA.
• Purchase of vehicles for recovery cell to strength
the cell.
• Identification/inventory of Assets/ property of
WASA.
• Steps are taken to improve the recovery by
efforts to recruit the staff against vacant post.
• Summaries moved for appointment of staff
(Technical) against vacant posts.

Summary of Initiatives
• Zoning of Water supply system to improve the
services rendered by WASA.
• Acceleration of Development works.
• Purchase of safety equipments for sewer men.
• Establishment of quality control cell.
• Computerization of all the data regarding WASA.
• Detection of illegal connections.
• Public being motivated to use water service of
WASA.
• Media campaign being finalized.
• Monsoon contingent plan prepared. .

Summary of Initiatives
• Desilting of sewers in progress.
• Water quality monitoring system is being
established.
• Recovery through PSP, necessary
documentation under preparation.
• Installation of meters.
Bulk meter- Installation is in progress.
Domestic meter –PC-I with District
Government for funding.
• Staff being motivated (Incentives, streamlining
promotions etc.).