English for Tourism 2

d. All rates subject to VAT
e. Smokers are requested to refrain from smoking in communal areas
f. No gratuities to staff
g. Optional tours subject to adequate demand
h. Special rates available for OAPs
i. Lunch voucher valid on stated days only
j. The management reserves the right to refuse admission (notice outside hotel disco)
SPEAKING- OUTPUT TASK
(Extracted from HIGH SEASON)
Your are going to role- play the preliminary negotiations between a tour operator and
the representative of a hotel chain. There will be 3 stages: arrange meeting, set agenda,
the actual negotiation. Devide into three groups. A : tour operator, secretaries ( C) and
hotel representative (B)
A : tour operators
Your objectives are:
- a larger allocation of rooms – 50% night in high season
- a range of types of accommodation ( e.g self-catering, family rooms, half board,etc)
- shorter release dates
- a contribution to advertising cost
- extras in the room ( bottle of win, basket of fruit, etc )
- clear idea of the hotel’s recreational and leisure facilities
B- Hotel representative
Your objectives are
- set allocation – 60 rooms per night in high season?
- promote new self-catering villa complex
- limited credit period
- tell tour operator about new recreational facilities
- a more prominent display in the operator’s brochure
C- Secretaries
Your role will be to monitor and record the meeting. To do this, you will need to
- take notes, and in particular record any decisions that are made
- make sure that both sides understand each other and don’t get angry or unreasonable.
How will you do this?
- look for areas where the two sides agree - or where a compromise can be made
WORD LIST
Discernible : noticeable: có thể nhận thấy
Escorting: going with= hộ tống
Hospitality board: notice board which gives information= bảng thông tin
( Extracted from GOING INTERNATIONAL)
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