English for Tourism 2

g. Solve the problem or offer a plan of action
h. Use the support of colleagues and supervisors if necessary
i. Make sure the customer knows exactly what you’re going to do
j. End the discussion
( Extracted from TOURISM 2)
SPEAKING
Work in pair . Choose one of the situations (or you can invent your own) . what would
you say?
1- You have 50 passengers on the coach, but the microphone is not working
2- Some of the passengers say they booked a tour to historic buiding, but you are
already heading for a theme park
3-As you are just setting off, there is loud bang from the engine and the coach stops.
Word list
Protest
phản đối
Rebell
chống đối
Collision damage waiver: không thanh toán khi hư hại do va chạm
50