English for Tourism 2
English for Tourism 2
English for Tourism 2
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TOÅNG LIEÂN ÑOAØN LAO ÑOÄNG VIEÄT NAM<br />
TRÖÔØNG ÑAÏI HOÏC TOÂN ÑÖÙC THAÉNG<br />
PHOØNG THCN & DN<br />
ENGLISH<br />
FOR<br />
TOURISM<br />
2<br />
Compiled by: ThS. ÑOÃ THÒ HOA QUYEÂN<br />
Internal publishing<br />
- HCMC, June 2010-<br />
1
Content<br />
Unit 1: Destination and tourist attractions ....................................1-10<br />
Unit 2: Tour planning........................................................... 11 - 17<br />
Unit 3: Tour operation - execution ......................................... 18 - 25<br />
Unit 4: Local tour.................................................................. 26 - 30<br />
Unit 5: Other local tour ......................................................... 31 - 36<br />
Unit 6: Outbound- The custom regulations ............................ 37 - 40<br />
Unit 7: Car hire .................................................................... 41 - 47<br />
Unit 8: Alternative holidays and adventure holidays ............... 48 - 51<br />
Unit 9: Business traveller, conferences .................................. 52 - 57<br />
Unit 10: Health and Safety....................................................58 – 62<br />
Tapescripts<br />
References<br />
2
UNIT 1<br />
DESTINATION AND TOURIST ATTRACTIONS<br />
A- WARM UP<br />
I- Do you know these famous attractions? Match these pictures with the words below<br />
a-bridge b-rock c-tower d-hill<br />
e-grotto f-waterfall g-imperial mausoleum h-citadel<br />
i-gongs festival j-national park k-theme park l-terraced field<br />
1 2 3<br />
4 5 6<br />
7 8 9<br />
3
10 11 12<br />
II – Match the picture with the places in Vietnam below. There is more one choice<br />
a- Nam Cat Tien b- Dalat c- Daklak d- Hoi An<br />
e- HoChiMinh City f- Hue g- Ha Long h- Nha trang<br />
i- Sapa j- Phu Quoc<br />
B- PRONUNCIATION<br />
The schwa<br />
/ә/ and /i/: unstressed vowel sound.<br />
1- Listen to the poem. Circle the words which rhyme<br />
Mr. Porter loves his pasta<br />
No one else can eat it faster<br />
Mr. Porter’s sister Rita,<br />
Buys the pasta by the metre<br />
Mr. Porter’s older daughter<br />
Boils it all in tubs of water<br />
2- In each sentence or phrase there are two vowels<br />
which are not /ә/ . Listen and circle them<br />
a- from Canada to China<br />
b- The parrot was asleep<br />
c- The cinema was open<br />
d- The photographer’s assistant<br />
e- A question and an answer<br />
f- A woman and her husband<br />
g- A pasta salad<br />
3- Underline the schwa in these words. Listen and check<br />
(Extracted from exercise 7- <strong>English</strong> pronunciation in use, <strong>English</strong> phonetic and phonology-Peter Roach)<br />
Advice cousin machine tonight<br />
recognize problem Similar adventure<br />
The /<br />
ðә ( be<strong>for</strong>e consonant)<br />
/כd ∫٨t ðә / door shut the<br />
ði ( be<strong>for</strong>e vowels)<br />
wait <strong>for</strong> the end /weit fә ði end<br />
and /ænd/<br />
әn( sometime n after t,d,s,z, ∫)<br />
come and see/ k٨m әn si:/<br />
fish and chips /fi∫ n t∫ips/<br />
but /b٨t/<br />
bәt : it’s good but expensive<br />
/it’s gud bәt iks pensiv/<br />
That /ðæt/ has weak <strong>for</strong>m/ðәt/<br />
when used in a relative clause<br />
At /æt/ in final position<br />
What’s he shooting at?<br />
/әt/ I’ll see you at lunch<br />
For /f /:כ in final position<br />
What’s that <strong>for</strong>?<br />
/fә/ be<strong>for</strong>e consonant<br />
/fәr/ be<strong>for</strong>e vowel<br />
Strong <strong>for</strong>m in final position “<br />
to “ of, can, from,to,as, shall”<br />
(Extracted from unit 6- Know how 2)<br />
C- LISTENING<br />
4
I- When we look at the movement of tourists (tourist flow), there are three types of<br />
tourism. Match them with their definitions.<br />
1. domestic tourism a- people leaving their country to take holidays<br />
2. inbound tourism b- people taking holidays in their own country<br />
3. outbound tourism c- people entering the country from abroad to take holidays<br />
II- Where does tourist go?<br />
1-Listen to the numbers. Which one do you hear?<br />
a- 19,000/90,000 b. 18 million/80 million c- 13.5/30.5 d- 15/50<br />
2- Listen and complete the table<br />
Position Country Number of tourists<br />
1 st<br />
2 nd<br />
3 rd<br />
4 th<br />
5 th<br />
6 th<br />
7 th<br />
8 th<br />
9 th<br />
10 th (Extracted from listening task, unit 2, tourism 1- Keith Harding-)<br />
3- Fill in the missing in<strong>for</strong>mation on this departure board.<br />
Destination Flight No. Gate No. Flight in<strong>for</strong>mation<br />
Edinburgh Super Shuttle Boarding<br />
BA 838<br />
Checking in<br />
Dublin 6<br />
Athens<br />
4- Listen to people suggesting places to visit. What is the famous about each place?<br />
Check the answer.<br />
1- City park: a) Cultural events b) botanical garden<br />
2- Art museum a) French paintings b) Japanese art<br />
3- Zoo a) snake house b) elephants and lions<br />
4- City hall a) Mayor’s room b) art collection<br />
D-VOCABULARY<br />
5<br />
(Extracted from national certification- Listening skill- level B- Le Huy Lam)
Fill out the table below as example:<br />
Harbor castle damp music festival concert metro<br />
Campsite countryside nightlife waterfall art gallery temperate<br />
Chilly heritage coastline pagoda inn<br />
Climate Natural<br />
feature<br />
Built<br />
attractions<br />
Events Food, drink,<br />
entertainment<br />
Accommodation transpor<br />
t<br />
Rainy Beach Cathedral Carnival Restaurant Hotel Train<br />
READING<br />
The Balearic Islands<br />
Floating between Spain and the North African coast, the Balearic Islands offer the<br />
perfect location <strong>for</strong> a fantastic holiday. There are four main islands <strong>for</strong> you to choose<br />
from, each with their own special atmosphere.<br />
The gorgeous climate boast more than 300 days a year of guaranteed sunshine, making<br />
the islands the ideal setting <strong>for</strong> a beach holiday. The long hot summer stretches <strong>for</strong>m<br />
May to October, with temperatures around 27 o C – just right <strong>for</strong> relaxing and getting a<br />
tan.<br />
The islands offer a number of attractions <strong>for</strong> tourists. Sun-seekers will love the<br />
fabulous beaches. Fun-seekers will enjoy the exciting nightlife – the clubs and discos<br />
of Ibiza provide plenty of entertainment <strong>for</strong> young people. But there’s more to these<br />
islands than sun and fun. You can also enjoy wonderful architecture. (The Gothic<br />
cathedral at Palma is well worth visiting), hilltop villages, olive groves, great food, and<br />
hidden beaches. You can take a relaxing fishing or sailing trip, or go to one of the<br />
many festivals. If you go in June, don’t miss the spectacular Fiesta of San Juan at<br />
Ciutadella on Minorca.<br />
Whatever you want from a holiday, the Balearics will help you find it.<br />
Focus on the verbs and fill out the table below:<br />
Climate Geography Natural feature Main attractions Others<br />
location<br />
Reading 2:<br />
6
Pre-reading:<br />
Is tourism always beneficial to the people of the host country? What drawbacks might<br />
there be <strong>for</strong> a country which is heavily dependent on tourism? How might tourism<br />
affect traditional ways of life?<br />
Skim and scan:<br />
Tick those the author mentions in the reading<br />
a- Property prices have gone up<br />
b- Native burial grounds have been dug up<br />
c- Traditional ceremonies have been commercially exploited<br />
d- Hawaiians no longer speak their own language<br />
e- Hawaiians have had to move from their lands in order to make way <strong>for</strong> tourist<br />
facilities<br />
f- Street crime is on the increase<br />
g- The fishing industry has suffered as a result of tour-boating<br />
Aloha! Welcome to paradise<br />
<strong>Tourism</strong> has meant an invasion of all that is sacred to our<br />
people. Our culture has been turned into a “hula marketing”<br />
campaign. We are romanticized, to appeal to the fantasies of<br />
world travellers. Popular images show smiling, flower<br />
adorned girls and hula dancers, exotic moonlit feasts with<br />
natives serving hand and foot. This kind of marketing and promotion perpetuates racist<br />
and sexist stereotypes that are culturally inappropriate and demeaning. It sells an<br />
artificial cultural image with complete disregard <strong>for</strong> the truth. Meanwhile the ground is<br />
literally cut away from beneath us.<br />
Last year, on the southern shores of Kauai at a development site called Keonaloa, a<br />
well-known ancient Hawaiian burial ground was excavated to make way <strong>for</strong> a<br />
condominium resort project. Community opposition saved one acre to relocate all the<br />
graves excavated from a total of 22 acres of burial grounds incorporated into the<br />
planned resort and will be used as a marketing feature of the development.<br />
Native Hawaiians will continue to be angered at such disregard <strong>for</strong> sacred sites and the<br />
bones of our ancestors, whose spirits will be further desecrated by the inquisitive stares<br />
of flocks of tourists.<br />
On Maui Island, at a place called Honokahua, a developer’s excavations unearthed<br />
over 1,100 intact burial bundles, wile local community groups protested in anger. It<br />
took mass demonstrations be<strong>for</strong>e the developer stopped. Elsewhere we have not been<br />
so lucky, losing a Supreme Court ruling to prevent drilling on religious sites.<br />
7
Hawaiian families and communities who have lived <strong>for</strong> generations in a particular<br />
valley or along a river are still <strong>for</strong>ced out by a proposed golf course or hotel. Recently<br />
this happened to families in Hanna and Maui, as well as to farming communities in<br />
Maunawili and Waianae on Oahu. Displaced Hawaiians commonly find their way to<br />
remote beaches only to be evicted later. Crowded beaches and commercial tourboating<br />
threaten shoreline fishing through noise or chemical pollution. <strong>Tourism</strong> is<br />
cutting the ties between native Hawaiians and our land, culture, tradition and lifestyle.<br />
As it gets more difficult to continue out traditional ways of life Hawaii becomes more<br />
and more dependent on an already uncertain and overdeveloped tourist industry.<br />
(The new internationalist July 1993)<br />
Comprehension<br />
1- Write the number of the paragraph which contains the following in<strong>for</strong>mation<br />
a- A tourist resort has been built on a sacred Hawaiian burial ground<br />
b- <strong>Tourism</strong> has <strong>for</strong>ced Hawaiians to abandon their traditional ways of life<br />
c- The host culture is presented to tourists in ways which degrade the country and its<br />
people.<br />
2- What is “hula marketing” why is the author critical of it?<br />
3- In what ways have the religious beliefs of native Hawaiians been disregarded by<br />
tourist development? How have some Hawaiians demonstrated the way they feel about<br />
this disregard <strong>for</strong> their culture?<br />
4- Select the collocations (multi-word expressions) in the text which are used instead<br />
of the descriptions on the following page.<br />
Description<br />
A law passed by the Supreme Court<br />
People representing different local communities<br />
A project to build a resort composed of condominium<br />
Collections of human remains which are untouched<br />
Girls who are covered with flowers<br />
An unreal representation of a particular culture<br />
Boats used to take paying passengers on sight seeing<br />
trips<br />
Traditional local meals which are held at night in the<br />
open air<br />
Collocation<br />
A Supreme Court ruling<br />
VOCABULARY<br />
(EXTRACTED FROM TOURISM – NEIL MCBURNEY)<br />
I- Architect feature<br />
8
Match the pictures of architectural features with the glossary of terms<br />
Glossary<br />
Joist timber or steel supporting <strong>for</strong> the<br />
ceiling or the building<br />
Bracket right-angle support projecting<br />
from the wall , holding a shelf<br />
Portal a large impressive door or Cupola a roof having a rounded <strong>for</strong>m ,<br />
entrance<br />
hemispherical <strong>for</strong>m or near so, lantern<br />
Arch curved structure with straight sides, Dome round roof on a building<br />
often supporting a bridge or the roof of a Minaret tall, thin tower, usually<br />
large building<br />
<strong>for</strong>ming part of a mosque.<br />
Column tall, solid vertical post made of<br />
stone supporting or decorating a building<br />
or standing alone<br />
Rotunda round building; especially,<br />
one that is round both on the outside and<br />
inside<br />
Façade the front wall of a large building<br />
that you see from the outside.<br />
Spire tall, pointed tower on the top of a<br />
church<br />
Obelisk a tall pointed stone column with<br />
four sides, put up in memory of a person<br />
or an even<br />
Tower tall, narrow building, or part of a<br />
bulding,either square or round<br />
Vaulted ceiling decorated roof made<br />
from a series of arches joined together<br />
Lattice ceiling strip crossing each other<br />
with square and diamond-shaped spaces<br />
left between, <strong>for</strong>ming network<br />
1 2 3 4 5<br />
6 7 8 9 10<br />
9
11 12 13 14 15<br />
II- Add one of these words to the word group listed below<br />
Construct granite statue long show alongside<br />
1- high,wide,thick ………………………<br />
2- underneath, in front of, ……………….<br />
3- depict, represent, ………………….<br />
4- build, erect, ………………………….<br />
5- marble,stone, ………………………..<br />
6- carving, sculpture, ………………….<br />
III- Match the descriptions of things you find at attractions in A with the words in B<br />
A<br />
B<br />
1. The art of moving a lifelike figure or person by electronic means a. Period costume<br />
2. A written board that gives directions and distances b. Animatronics<br />
3. Repeating the actions of a past event c. Audio-tour<br />
4. Activity in which you take the part of someone else d. Activity sheet<br />
5. Exhibition of models of people (not moving) e. Re-enactment<br />
6. Piece of paper to write down answer to questions as you visit an f. Role-play<br />
attraction<br />
7. Clothes from the past g. Signpost<br />
8. Recorded description of an attraction h. Waxworks<br />
IV- Underline the correct adjectives to fill in the blanks.<br />
1- The _ pyramids at Teotihuacán are an important tourist attraction (ancient/traditional)<br />
2- The __ western greeting is a handshake (traditional/old)<br />
3- There are many fine restaurants serving ____ food (delicious/ beautiful)<br />
4- It’s a ___ city full of nightclubs and bars.( peaceful/lively)<br />
5- On weekends the beaches are always very ____. (crowded/famous)<br />
6- One of the most __ temples in Kyoto is the Golden Pavilion.( famous/main)<br />
V- Match the adjective with the words on the right<br />
1. quiet, peaceful,wonderful service<br />
2. double, air-conditioned, com<strong>for</strong>table dance club<br />
3. excellent, delicious,hot beach<br />
4. lively, modern, crowded room<br />
10
5. interesting, ancient, historical tour<br />
6. excellent, efficient, fast ruins<br />
7. interesting, tiring, fascinating person<br />
8. famous, friendly, helpful food<br />
READING<br />
I- Read the descriptions of the building and answer the question<br />
1- Which section describes the use and function of the building?<br />
2- Which section describes when and why it was built?<br />
3- Which section gives some detailed description?<br />
4- Which section gives a general physical description?<br />
Notre-Dame cathedral<br />
11<br />
(Extracted from AT YOUR SERVICE- Trish Stott)<br />
The cathedral of Notre-Dame was started by Bishop de<br />
Sully in 1163 and work continued <strong>for</strong> nearly 200 years. It<br />
was completed in 1345. The cathedral is dedicated to the<br />
Virgin Mary and stands in the centre of Paris on eh Ile-dela-Cite.<br />
It is undoubtedly the finest example of French gothic<br />
architecture. The twin towers are a famous feature of the<br />
Paris skyline, and are 69 meters high. The spire, which was added in the 19 th century, I<br />
90 meters high.<br />
The façade is the most striking part of the building. The three portals are adorned with<br />
remarkable stone sculptures, including the last judgment. The rose window in the<br />
façade was built over 700 years ago and is magnificent.<br />
The cathedral is still used <strong>for</strong> regular church services as well as special occasions. The<br />
vast interior can accommodate 9,000 people. French road distances are established<br />
from the 0 km point located on the square in front of the cathedral entrance.<br />
(Extracted from reading – <strong>Tourism</strong> – Keith Harding and Robin Walker)<br />
II- Read the descriptions of Chinese architectural features and answer<br />
1- What section describes the special feature in Chinese architecture?<br />
2- What section describes the decorative roof and ceiling in Chinese architecture?<br />
3- What section gives detailed description?<br />
Ancient Chinese architecture is mainly timberwork. Wooden posts, beams, lintels and<br />
joists make up the framework of a house. Walls serve as the separation of rooms<br />
without bearing the weight of the whole house, which is unique to China. As a famous<br />
saying goes, 'Chinese houses will still stand when their walls collapse.' The specialty<br />
of wood requires antisepsis methods to be adopted, thus develops into Chinese own<br />
architectural painting decoration. Colored glaze roofs, windows with exquisite
appliqué design and beautiful flower patterns on wooden pillars reflect the high-level<br />
of the craftsmen's handicraft and their rich imagination.<br />
Chinese imperial roof decoration or roof<br />
charms or roof-figures was only allowed on<br />
official buildings of the empire. Chinese<br />
roofs are typically of the hip roof type, with<br />
small gables. Variant versions are still<br />
widespread in Chinese temples and has<br />
spread to the rest of East Asia and parts of Southeast Asia.<br />
In traditional Chinese architecture, every facet of a building was decorated using<br />
various materials and techniques. Simple ceiling ornamentations in ordinary buildings<br />
were made of wooden strips and covered with paper. More decorative was the lattice<br />
ceiling, constructed of woven wooden strips or sorghum stems fastened to the beams.<br />
Because of the intricacy of its ornamentation, elaborate cupolas were reserved <strong>for</strong> the<br />
ceilings of the most important structures such as tombs and altars, although it is not<br />
clear what the spiritual beliefs of the early Chinese were, as alters appear to have<br />
served as burial sites.<br />
In traditional Chinese architecture roofs and ceiling, like the other structural elements,<br />
were constructed without nails, the layered pieces of the ceiling are held together by<br />
interlocking bracket sets .Elaborate wooden coffers bordered by a round, square, or<br />
polygon frame with its brackets projecting inward and upward from its base were used<br />
around the 7th century. Deeply recessed panels shaped like a well (square at the base<br />
with a rounded top) were fitted into the ceiling's wooden framework. The center panel<br />
of the ceiling was decorated with water lilies or other water plants.<br />
SPEAKING<br />
(Extracted from internet)<br />
Choose the tourist attractions in Vietnam to describe and decide how it could be made<br />
more exciting, entertaining and ‘brought alive’.<br />
Words list<br />
Acre(n)<br />
mẫu Anh, = 0.4 hecta<br />
Adorn(v)<br />
trang trí, tô điểm<br />
Aplique (n) vật trang trí<br />
Beam,joist,lintel (n) xà,dầm nhà<br />
bracket(n)<br />
rầm chìa<br />
Campaign(n) chiến dịch<br />
coffer (n)<br />
bảng trang trí, trần nhà<br />
Community (n): cộng đồng<br />
Flock(n)<br />
Hula<br />
Inquisitive (adj)<br />
Intact (a)<br />
Intricacy (n)<br />
Invasion (n)<br />
Lattice ceiling :<br />
Minaret (n)<br />
đàn, bầy, số đông<br />
vũ điệu hula của người Hawaii<br />
tò mò , tọc mạch<br />
không bị ảnh hưởng, thay đổi<br />
tính phức tạp<br />
sự xâm phạm, tràn lan<br />
trần dạng lưới mắt cáo<br />
tháp ở giáo đường Hồi giáo<br />
12
Condominium(n) : chế độ công quản<br />
Cupola(n) vòm, đỉnh vòm<br />
Damp:<br />
ẩm ướt, đầm lầy<br />
Desecrate (V) mạo phạm, báng bổ<br />
Disregard(v) coi nhẹ, thiếu quan tâm<br />
Dome :<br />
mái vòm<br />
Evict (v)<br />
đuổi ai ra khỏi,.<br />
Excavate (v) đào,khai quật<br />
Exotic(a)<br />
kỳ lạ, đẹp cực kỳ<br />
façade (n) mặt tiền tòa nhà<br />
Feast(n)<br />
lễ hội, yến tiệc<br />
nail (n)<br />
Obelisk (n)<br />
Olive grove<br />
Perpetuate(v)<br />
Pillar = column:<br />
Protest(v)<br />
recess (v/n)<br />
Rotunda (n)<br />
Sacred(a)<br />
Spire (n)<br />
Supreme Court (n):<br />
đinh<br />
đài kỷ niệm, tháp<br />
rừng olive<br />
duy trì, làm cho nhớ mãi<br />
cột<br />
phản đối , quả quyết<br />
phần lõm vào<br />
nhà tròn có mái vòm<br />
long trọng, linh thiêng,<br />
ngọn tháp<br />
tòa án tối cao<br />
13
Unit 2<br />
TOUR PLANNING<br />
WARM UP<br />
1- You are going to prepare a five day<br />
tour of our country. To do this, what<br />
will you need to make decision about?<br />
2- Have you ever been to Sapa? If so,<br />
what was it like? If not, would you like<br />
to go there? Why? Why not? What<br />
famous tourist sights are there in<br />
Sapa?<br />
READING<br />
1- You are going to read and ask questions about the itinerary of a Sapa trip. Work in<br />
pair and decide what questions you need to ask in order to find out the missing<br />
in<strong>for</strong>mation.<br />
2- What are the abbreviation of Arr., Dep.?<br />
Test A<br />
Day 1: HoChiMinh - Hanoi<br />
Arr. NoiBai Airport around 10am. Check - in hotel to<br />
relax at leisure. In the afternoon , enjoy a half day city<br />
tour. seeing the Ho Chi Minh Complex, containing the<br />
mausoleum of the nations founder Ho Chi Minh, the<br />
Presidential Palace and the Ho Chi Minhs house on<br />
stilts. The complex also comprises the One Pillar<br />
Pagoda, whose origins date back to the foundation of Hanoi. The next stop of our trip<br />
is the impressive ________, dedicated to Vietnams 54 ethnic minorities, some of<br />
which we will see on our <strong>for</strong>thcoming days. We also visit the ______and the peaceful<br />
lake of Hoan Kiem with its sacred temple. The reminder of the day is free <strong>for</strong> your<br />
own exploration of Ha Noi until transferring to the rail way station <strong>for</strong> a _______ train<br />
to Lao Cai. The train conditions are very basic however we will travel in soft sleeper<br />
class which is compartment <strong>for</strong> ________ passengers. Overnight on train<br />
Day 2: Ha noi – Sapa<br />
The train arrives in Lao Cai at around 5.00 am. Meet and<br />
transfer to Sapa (38km), the <strong>for</strong>mer hill station<br />
discovered by the French at height of _________ above<br />
sea level Check-in hotel to relax at leisure. In the<br />
afternoon, soft trek to Ham Rong mountain and<br />
14
village______ waterfall in Catcat and the nice landscapes of green <strong>for</strong>ests and<br />
mountain and fresh atmosphere here. Back to Sapa by motorbike.<br />
Day 3: Trekking & Homestay (Breakfast/Lunch/Dinner)<br />
After having breakfast, start trekking uphill to Y Linh Ho<br />
and _______ Valley through rice paddies and small hamlets<br />
to study life of hill tribes here. Communication exchange<br />
with local people in _______ village. After having picnic<br />
lunch carried by the tour guide, continuing trekking through<br />
villages and rice terraced fields to Ta Van village settled by<br />
________ethnic minorities. Enjoy 1 night homestay with a<br />
local family and delicious food cooked by the tour guide.<br />
Day 4: Trekking & Back to Sapa -<br />
Hanoi(Breakfast/Lunch)<br />
Waking up early morning to enjoy cool mountain air and<br />
bird singing. Trekking uphill to many terraced paddies and<br />
through bamboo <strong>for</strong>est, going down to Giang Ta Chai village<br />
of _______ people. After a short village tours, coming back<br />
to the main road where jeep awaiting you to transfer back to<br />
Sapa. At 16.00, Transfer to Lao Cai railway station to catch night train back to Hanoi.<br />
Day 5: Hanoi- Ho Chi Minh<br />
There is free time <strong>for</strong> you to relax or further explore Ha Noi. The trip ends after your<br />
transfer to Noi Bai Airport <strong>for</strong> dep. to Tan Son Nhat airport.<br />
Reading 2<br />
Look at the pictures and read the profiles of the tour<br />
operators. Decide which picture goes with tour operator<br />
Anglo- Global Holiday plc<br />
Specialists in holidays <strong>for</strong> young people ( teenagers and<br />
students).Incoming groups and individuals are offered a<br />
full package of sightseeing activities, and contacts with<br />
local youngsters, under the guidance of experienced youth<br />
workers.<br />
Brit- Tours ltd<br />
Deals in large volumes of group, specializing in complete<br />
incentive programmers plus special – interest groups and<br />
business conferences.<br />
15
Blue Skies Travel ltd<br />
Providing entertainment in rural hotels or<br />
homestay.Also, Blue Skies offer tourists<br />
insight into the impact of human beings on<br />
the environment, and to foster a greater<br />
appreciation of our natural habitats<br />
Customtour ltd<br />
Custom-made itineraries, designed to meet<br />
the needs of both groups and individuals.<br />
Specializing in special-interest<br />
tours,adventure tour such as trekking,<br />
kayaking etc..<br />
Cultural tour ltd<br />
Specialists in the holiday <strong>for</strong> the tourists<br />
who are interested in the social events,<br />
festival, or cultural concern. The coach<br />
travel, accommodation and experienced<br />
guided tours are included.<br />
( adapted from High Season)<br />
PRONUNCIATION<br />
I- Listen to a conversation and circle the weak <strong>for</strong>m of words in the sentence<br />
1- A: How long have I come <strong>for</strong>? <strong>for</strong> a month? Why have I come? oh… <strong>for</strong> some<br />
sunshine. For the sea. For some good food. For the wine. For a bit of excitement, I<br />
suppose. Why did you come?<br />
B: For the money. I work here.<br />
A: Not all the time, I hope.<br />
2- A: Last year it was at a restaurant. The year be<strong>for</strong>e, it was at an expensive hotel, and<br />
the year be<strong>for</strong>e that, it was at the factory itself – in the canteen. And that was the best<br />
party, I thought.<br />
B: Yes, but that was at the time when your wife was in charge of the canteen!<br />
( exercise 29,39- Elements of pronunciation)<br />
II- Fill in the blanks, taking care to use the appropriate <strong>for</strong>m of the weak <strong>for</strong>m be<br />
1. I want her to park that car over there.<br />
……………………………………………<br />
16
2. of all the proposal, the one that you made is the silliest<br />
………………………………………<br />
3. Jane and Bill could have driven them to<br />
and from the party<br />
………………………………………<br />
……………………………………..<br />
4. To come to the point, what shall we do<br />
<strong>for</strong> the rest of the week?<br />
…………………………………………<br />
…………………………………………<br />
5. Pedestrians must always use the crossings<br />
provided <strong>for</strong> them<br />
…………………………………………<br />
………………………………………..<br />
LISTENING<br />
1- Listen to Begona describing one of the<br />
tourism she organizes. Tick the places the<br />
tour visits and the activities the tourists can<br />
do<br />
Place<br />
Began<br />
Bago<br />
Inle<br />
Mandalay<br />
Ngapali<br />
Sittwe<br />
Thailand<br />
Thandwe<br />
Yangon<br />
Activities<br />
Rent a bicycle<br />
Spend some time at the beach<br />
Visit a school of Buddhism<br />
Go trekking in the mountains<br />
Practise yoga<br />
Visit the city’s floating markets<br />
Visit some of the many temples<br />
Go horse riding<br />
Visit the capital city<br />
(Extracted from tourism 1- Robin Walker and Keith Harding)<br />
2- Listen to George Webber who works <strong>for</strong> a large tour operator about<br />
“feminization trip” and answer the questions below:<br />
1- What is a familiarization trip?<br />
2- Who pays <strong>for</strong> farm trips?<br />
Some<br />
Strong <strong>for</strong>m /s٨m/ : be<strong>for</strong>e a countable noun,<br />
meaning an unknown individual”<br />
I think some aninmal broke it<br />
Or in final position: I’ve got some<br />
Weak <strong>for</strong>m /sәm/ be<strong>for</strong>e uncountable noun -> Have<br />
some more tea<br />
There<br />
Strong <strong>for</strong>m /ðeәr/ be<strong>for</strong>e vowel-> demonstrative<br />
function<br />
There it is/ put it there<br />
Weak <strong>for</strong>m/ ðә/ be<strong>for</strong>e consonants<br />
There should be a rule<br />
Do<br />
Weak <strong>for</strong>m / dә/ be<strong>for</strong>e consonants<br />
Why do they like it?<br />
Strong <strong>for</strong>m /du /be<strong>for</strong>e vowel, in final position<br />
Why do all the cars stop<br />
Does/dәz/<br />
His<br />
Weak <strong>for</strong>m /iz/ be<strong>for</strong>e a noun<br />
Her<br />
Weak <strong>for</strong>m /ә/ be<strong>for</strong>e consonant, /әr/ be<strong>for</strong>e vowel<br />
Your<br />
Weak <strong>for</strong>m /jә/ be<strong>for</strong>e consonant, /jәr/ be<strong>for</strong>e vowel<br />
He<br />
Weak <strong>for</strong>m /i/ except at the beginning of a sentence<br />
3- Listen to Diane Maclenna about choosing a hotel <strong>for</strong> incentive tour. An incentive<br />
tour is a reward or an encouragement <strong>for</strong> people who have done good work <strong>for</strong> their<br />
company. Then try to guess what kind of hotel her groups look <strong>for</strong>?<br />
17
4- Listen again and fill out the blank<br />
a. Diane depends upon her __________ to help her recommend appropriate hotels <strong>for</strong><br />
her clients.<br />
b. Diane’s clients usually make an ____________ of the hotels she has recommended<br />
c. It is ___________ <strong>for</strong> her to visit fourteen hotels in one day.<br />
d. For her groups, the three most important areas in a hotel are the __________, the<br />
____________, and the _______________<br />
e. Hotels keep Diane up-to-date by _______________ and by __________<br />
f- Trade magazines are useful <strong>for</strong> in<strong>for</strong>mation about ______________<br />
g- To meet people in the industry she goes to ____________<br />
h- Diane ____________ inspects the hotels she recommends<br />
SPEAKING<br />
(Extracted from listening task of HIGH SEASON)<br />
It takes a lot of careful planning, negotiating, administration, and marketing to put<br />
together a new tour programme. You are going to put together a summer holidays<br />
brochure featuring twenty to thirty hotels in different provinces in Vietnam. Decide in<br />
what order it will be best to do each stage listed below. Explain the reason.<br />
a- estimate the exact selling prices based on exchange rates<br />
b- Negotiate with airlines and hotels<br />
c- Decide on destinations, hotels and capacity, duration of tours, and departure dates<br />
d- Finalize the reservations system<br />
e- Sign contracts with hotels and airlines<br />
f- Send first tours to resorts<br />
g- Distribute promotional material to agencies including brochures<br />
h- Start production of brochure<br />
i- make an in-depth comparison of potential destinations<br />
j- send final tour prices to printer<br />
k- identify a likely selection of countries, resorts, and hotels<br />
l- start advertising<br />
Word study<br />
Put each prepositional phrase in its correct space in the sentences below<br />
a. in the process of g. with a view to<br />
b. on behalf of h. in accordance with<br />
c. under the guidance of i. in response to<br />
d. in addition to j. in view of<br />
e. in terms of k. with reference to<br />
f. in the event of l. in payment <strong>for</strong><br />
(adapted from activities task in High Season)<br />
18
1. ……… our telephone conversation, I am writing to confirm our order.<br />
2. ………. the hotel, I would like to wish you a Happy New Year. (The manager)<br />
3. All our sports acitivities are organized ………… a fully qualified instructor.<br />
4. ………. rain, the party will be held in the conservatory.<br />
5. ………. your instructions, we have rearranged the meeting <strong>for</strong> later in the schedule.<br />
6. ………. language skills, a resort representative must have good interpersonal skills.<br />
7. .The company has recently purchased some adjoining land…………….<br />
8. ……… your recent enquiry, I am pleased to in<strong>for</strong>m you..<br />
9. ………..the current economic situation, we can expect fewer visitors this years.<br />
10. The hotel has had some bad reviews but …………. Sales, it has been very<br />
popular.<br />
11. We are …… negotiating a new contract with our tour operator.<br />
12. I enclose a cheque …………. our accommodation.<br />
(extracted from High Season)<br />
WRITING<br />
Make a 3- day tour planning <strong>for</strong> the tour HoChiMinhCity - Nhatrang . You should<br />
consider your customer to set the price <strong>for</strong> the tour.<br />
Reference <strong>for</strong> reading and speaking: work in pair<br />
Test B<br />
Day 1: HoChiMinh - Hanoi<br />
Arr. NoiBai Airport around 10am. Check - in hotel to<br />
relax at leisure. In the afternoon , enjoy a half day city<br />
tour. seeing the Ho Chi Minh Complex, containing the<br />
mausoleum of the nations founder Ho Chi Minh, the<br />
Presidential Palace and the Ho Chi Minhs house on<br />
stilts. The complex also comprises the ____________, whose origins date back to the<br />
foundation of Hanoi. The next stop of our trip is the impressive Ethnologic Museum,<br />
dedicated to Vietnams 54 ethnic minorities, some of which we will see on our<br />
<strong>for</strong>thcoming days. We also visit the Temple of Literature and the peaceful lake of<br />
Hoan Kiem with its sacred temple. The reminder of the day is free <strong>for</strong> your own<br />
exploration of Ha Noi until transferring to the rail way station <strong>for</strong> a night train to<br />
________. The train conditions are very basic<br />
however we will travel in _____ sleeper class which<br />
is compartment <strong>for</strong> 4 passengers. Overnight on train<br />
Day 2: Ha noi – Sapa<br />
The train arrives in Lao Cai at around _______. Meet<br />
and transfer to Sapa (38km), the <strong>for</strong>mer hill station<br />
discovered by the French at height of 1.600 m above sea level Check-in hotel to relax<br />
19
at leisure. In the afternoon, soft trek to Ham Rong mountain and Cat Cat village<br />
inhabited by ______, enjoy the waterfall in Catcat and the nice landscapes of green<br />
<strong>for</strong>ests and mountain and fresh atmosphere here. Back to Sapa by _______<br />
Day 3: Trekking & Homestay (Breakfast/Lunch/Dinner)<br />
After having breakfast, start _____ uphill to Y Linh Ho and<br />
Muong Hoa Valley through rice paddies and small hamlets<br />
to study life of hill tribes here. Communication exchange<br />
with local people in Lao Chai village. After having picnic<br />
lunch carried by the tour guide, continuing trekking through<br />
villages and rice terraced fields to ______ village settled by<br />
Dzay ethnic minorities. Enjoy 1 night homestay with a local<br />
family and delicious food cooked by the tour guide.<br />
Day 4: Trekking & Back to Sapa - Hanoi(Breakfast/Lunch)<br />
Waking up early morning to enjoy cool mountain air and<br />
bird singing. Trekking uphill to many _______ and through<br />
bamboo <strong>for</strong>est, going down to Giang Ta Chai village of Red<br />
Dzao people. After a short village tours, coming back to the<br />
main road where jeep awaiting you to transfer back to Sapa.<br />
At _____, Transfer to Lao Cai railway station to catch night train back to Hanoi.<br />
Day 5: Hanoi- Ho Chi Minh<br />
There is free time <strong>for</strong> you to relax or further explore Ha Noi. The trip ends after your<br />
transfer to Noi Bai Airport <strong>for</strong> dep. to Tan Son Nhat airport.<br />
Words lists<br />
Complex (n)<br />
Mausoleum (n)<br />
Ethnic minority (n)<br />
Paddy<br />
Hamlet<br />
Terraced field<br />
Foster (v)<br />
Negotiate<br />
Administration<br />
khu liên hợp<br />
lăng , mộ<br />
dân tộc thiểu số<br />
ruộng lúa, gạo<br />
xóm, thôn,làng<br />
ruộng bậc thang<br />
khuyến khích, thúc đẩy, cổ vũ<br />
đàm phán,thương lượng<br />
quản lý hành chánh<br />
20
Unit 3<br />
WARM UP<br />
TOUR OPERATION - EXECUTION<br />
You are a tour operator with a very varied clientele. Read the in<strong>for</strong>mation below about<br />
three different groups and decide what possible preferences they will have<br />
Consider<br />
Type of hotel: motel or conference, or deluxe etc<br />
Board : bed and breakfast, half-board etc<br />
Room: type, location, facilities, serur vices, extras<br />
Use of facilities: conference rooms, function rooms, restaurants .etc<br />
Optional tours: theotre, sightseeing, museums, shopping etc<br />
Group 1: A group of students on an educational and cultural tour<br />
Group 2: A group of elderly people visiting the city on a weekend package, including a<br />
visit to a variety show and a night in a hotel<br />
Group 3: a group of people of various ages on a cycling holiday.<br />
Pronunciation<br />
1- Listen to the conversation and circle the cluster , e.g scream in the sentences below:<br />
A: How are you travelling, Trevor?<br />
B: By train. The twelve twenty.<br />
A: Shall I drive you to the station?<br />
B: In all this dreadful traffic? Oh, no- I’ll try to get a taxi.<br />
A: It’s no trouble. Of course, if you don’t trust my driving…<br />
B: oh, I trust your driving, all right.<br />
A: Fine, Twelve at your flat, then?<br />
B: Thanks. But Tricia, the trip realy is tremendously important and …<br />
A: Mm?<br />
B: Well, the train really does leave at twelve twenty.<br />
( extracted from elements of pronunciation)<br />
2- Add one consonant to the start of each word to make a new word in the pictures. Be<br />
careful : think of sounds, not spelling!<br />
Example: red -> bread ( red /red/ + b = bread /bred/)<br />
a. lie b. lock c. rain d. lime e. late f. route<br />
21
LISTENING<br />
1- Listen and complete the group check-in list below<br />
Group name: Endo Group<br />
Passport list collected:………………………….<br />
Tour leader’s name and room no Yes/no…………………………………………..<br />
………………………………… Voucher collected ……………………………..<br />
Checked in by<br />
………………………………...<br />
Group rooms allocated by<br />
..Reception Manager<br />
Room :<br />
Single : 27<br />
Twin : 10<br />
Triple : 2<br />
Suites :<br />
Total : 39<br />
Room list to<br />
………………………………<br />
Food & Beverage bleep answered by<br />
…………………………………….<br />
Additional remarks<br />
……………………………………….<br />
……………………………………….<br />
……………………………………….<br />
……………………………………….<br />
……………………………………….<br />
Supervisor’s signature<br />
……………………………………….<br />
( Extracted from HIGH SEASON)<br />
2- Carla, a tour operator that specializes in holidays to far-away exotic destinations,<br />
is talking on the phone to Peter Nicholson, the Reservations manager of a major<br />
airline, to arrange a meeting and set the agenda <strong>for</strong> negotiating next season’s contract.<br />
Listen and decide what order you think the stages will occur in the conversation.<br />
a. identify areas of discussion/set the agenda<br />
b. confirm arrangements and say goodbye<br />
c. introduce the main reason <strong>for</strong> the call<br />
d. arrange place <strong>for</strong> the meeting<br />
e. arrange time of the meeting<br />
f. introductions and polite chat<br />
g. check who will be coming and if any special materials are needed<br />
3- Listen again and complete the spaces in this meeting planner<br />
a. Subject: charter arrangements <strong>for</strong> next season<br />
b. Date: …………………………………..<br />
c. Time: …………………………………<br />
d. Venue: ………………………………….<br />
e. People present ………………………….<br />
READING<br />
( Extracted from listening task in GOING INTERNATIONAL)<br />
22
Read this welcome letter and itinerary <strong>for</strong> a special group staying at the Copthorne<br />
Tara hotel in London and answer the questions which follow:<br />
Welcome to London!<br />
Enclosed with this letter you will find a map of London and general in<strong>for</strong>mation which I<br />
hope will be of use during your stay.<br />
Today you will be taken direct to your hotel where assistance will be given with check-in.<br />
The reminder of the day will be free <strong>for</strong> you to relax after your flight, <strong>for</strong> shopping or<br />
independent sightseeing.<br />
The programme during your visit will be as shown below. Departure of all tours and<br />
transfers will be from the Groups Lounge on the ground floor of the hotel.<br />
The university of South Carolina Hospitality Desk, situated in the Groups Lounge, will be<br />
staffed <strong>for</strong> four hours from arrival <strong>for</strong> any assistance or in<strong>for</strong>mation you my require or if you<br />
wish to book the optional tours. There will be someone to assist at the following times during<br />
your stay:<br />
Thursday 5 March – Four hours from arrival<br />
Friday 6 March – 1:00pm - 5:00pm<br />
Saturday 7 March – 12:30pm - 4:30pm<br />
Sunday 8 March – 8:00am – 12:00 pm<br />
Monday 9 March - 8:00am – 12:00 pm<br />
Tuesday 10 March - 8:00am – 12:00 pm<br />
Breakfast is included daily and will be served in the Brasserie on the ground floor of the<br />
hotel between 7am and 10:30 am<br />
Friday, 6 March 199__<br />
9 .00 am. Depart <strong>for</strong> an optional meeting tour of the city of London. Afternoon at<br />
leisure<br />
Saturday , 7 March 199__<br />
9.00 am Depart <strong>for</strong> a morning tour of London’s West End, included <strong>for</strong> everyone.<br />
Afternoon at leisure.<br />
Sunday, 8 March 199__<br />
8.30 am Depart <strong>for</strong> an optional full-day Bath and Stonehenge tour<br />
Monday , 9 March 199__<br />
9.00 am Depart fro an optional morning Windsor tour. Afternoon at leisure<br />
8.00 pm Evening at the theatre included <strong>for</strong> everyone. The per<strong>for</strong>mance of the musical<br />
‘ 5 Guys named Moe’ commences at 8.00 pm at the Lyric Theotre, Shaftesbury<br />
Avenue. Please make your own way to and from the theotre by taxi or tube (<br />
nearest station Piccadilly Circus)<br />
Tuesday, 10 March 199__<br />
8.30 am Depart <strong>for</strong> an optional full-day Ox<strong>for</strong>d and Strat<strong>for</strong>d tour<br />
Wednesday , 11 March<br />
23
Departure details will be shown on the hospitality board at the university of south Carolina<br />
hospitality desk<br />
10.15 am flight US 1161 Departs <strong>for</strong> Charlotte<br />
I hope you have a very enjoyable stay and look <strong>for</strong>ward to welcoming you back to London in<br />
the not too different future<br />
Yours sincerely,<br />
Sue Hadow<br />
Sue Hadow<br />
Travel co-ordinator<br />
1- Read the text and answer the following questions<br />
a. What do guests receive on arrival?<br />
b. Where is the usual ‘meeting point’ <strong>for</strong> the group during their stay?<br />
c. Why is the hospitality desk not open on Saturday morning?<br />
d. Which meals are included in the cost?<br />
e. On which days are they completely free to do what they want?<br />
2. Find <strong>for</strong>mal words or expressions in the text which means<br />
a. help (verb) c. leave e. begins<br />
b. the rest d. free f. soon<br />
(Extracted from High Season)<br />
Reading 2<br />
1- Which of the following words would you expect to find in a text with the title “ The<br />
tour operator?<br />
Budget fixed pricing flight institution<br />
Sell profit retail customer alliance<br />
Revenue variable brand passenger negotiate<br />
The tour operator<br />
From the 1950s onwards tour operators have been very useful to transport carriers,<br />
especially airlines. If a carrier knows he will have vacant seats on a journey, rather<br />
than leave them empty it is worth offering them at almost any price to someone who<br />
can fill them. Let us take an example.<br />
Example<br />
Suppose the fixed cost of flying a 100 seat plane from London to Athens and back is $8,000 ( that<br />
includes capital costs, fuel, crew’s wages and so on). Suppose also the additional, or variable, cost per<br />
passenger is $ 10 (to cover writing a ticket, in-flight refreshments and so on). If the airline wants to<br />
budget <strong>for</strong> a small profit and know it normally sells sixty seats, then the pricing looks like this:<br />
Fixed cost ……………………... $8,000<br />
60 passengers x $10…………… 600<br />
Cost of return flight ………..….$ 8,600<br />
Sell 60 tickets at $ 144 each ……$8640<br />
Profit …………………………..… $ 40<br />
24
Of course, if only fifty- nine passengers show up then sales<br />
drop by $ 144 cots by only $10, and the airline loses $94.<br />
This is a very risky business!<br />
This is where the tour operator proves useful. By agreeing to<br />
purchase in bulk, say, twenty – five seats, h can virtually<br />
ensure that the airline will fly at a profit. The question<br />
arises: what should the ticket price be?<br />
As far as the airline is concerned anything above $10 a head will be profitable, as the<br />
fixed costs are already paid <strong>for</strong>. The tour operator will want the lowest price possible<br />
to ensure he can resell all twenty-five seats. Obviously customers are not willing to<br />
pay anything like $ 144 or else they would already have bought tickets directly from<br />
the airline.<br />
Perhaps airline and tour operator negotiate and fix a price of $60 per head. The<br />
airline‘s budget now looks like this:<br />
Fixed cost ………………………………….. $8,000<br />
85 passengers x $10………………………… 850<br />
Cost of return flight ………………………...$ 8,850<br />
Sell 60 tickets at $ 144 each ……………….. $8640<br />
Sell 25 tickets to tour operator at $60 each $.. 1,500<br />
Revenue …………………………………….$10,140<br />
Profit ……………………….……………… $ 1,290<br />
Assuming the tour operator will resell all his twenty – five seats<br />
The airline should now be very happy ; even if it loses three or four passengers it will<br />
still be in profit.<br />
The tour operator now has the onus of selling the seats, which may entail 40 heavy<br />
costs, but as long as he is sensible he should be able to resell at a reasonable and<br />
profitable price.<br />
To ensure that tour operators do not poach carriers’ existing passengers, carriers have<br />
in the past imposed various conditions on the resale of tickets. The main condition has<br />
been that the operator must build the journey in as part of a package or IT. Other<br />
conciliations from time to time have been:<br />
a. a fixed or minimum length of stay permitted at the destination<br />
b. a minimum or maximum advance booking period<br />
c. a minimum price at which the IT can be sold<br />
d. stipulation of the type of customer ( such as a group)<br />
These conditions have all been used to protect carriers’ existing business, but have<br />
been progressively relaxed as tour operator and carriers have become more<br />
interdependent.<br />
25
From filling empty seats on a particular journey, tour operators progressed to<br />
chartering whole planes or other vehicles that were unused <strong>for</strong> a period of time. The<br />
proportion of fixed costs, and consequently the potential saving in ticket price, was<br />
rather less, but still provided carriers and operators with exploitable opportunities.<br />
Eventually many tour operators came to own their own planes, coaches or railway<br />
carriages. The economic value of this lies not in the discount buying as above but in<br />
economies of scale, controlling one’s own transport and ensuring it is fully and<br />
efficiently used.<br />
( the business of <strong>Tourism</strong>, Holloway, J.chiristopher(Mac Doanald &Evans)2 nd ,edn, 1985)<br />
2- Why it is in an airline’s best interest to sell seats ‘at almost any price’ rather than<br />
leave them empty?<br />
3- in what ways are tour operators ‘useful’ to airline companies?<br />
4- The following part of the budget <strong>for</strong> a coach tour.<br />
Coach capacity ………….. 50<br />
Fixed costs…………………$ 1,500<br />
Variable costs…………….. $ 5 per passenger<br />
a. If the operator knows in advance that 30 seats can be sold and wants to budget <strong>for</strong> a<br />
profit of $ 150 , at what price whole the individual seats be sold?<br />
b. Suppose a social club now offers to buy the remaining 20 seats at $35 each. How<br />
much additional profit will that produce <strong>for</strong> the coach operator?<br />
5- Why do airlines sometimes impose conditions on tour operators who buy blocks of<br />
seats from them?<br />
6- Find words or phrases in the text which, in context, are closest in meaning to the<br />
following:<br />
a. buy tickets as expected ( paragraph 3)<br />
b. a large number at the same time ( para. 4)<br />
c. per passenger ( para. 5)<br />
d. responsibility ( para. 8)<br />
e. lead to ( para. 8)<br />
f. persuade someone to switch ( para.9)<br />
g. precondition (para.0)<br />
h.used as a basis <strong>for</strong> making money (para.11)<br />
Reading 3<br />
(Extracted from reading task in TOURISM – Neil McBurney)<br />
Read the letter below from the Managing Director of the hotel Sebastopol. Fill in the<br />
gaps with the correct word from the list<br />
Attract, addition, in<strong>for</strong>m, leaflet, facilities, popular, sending, offer, attracting,<br />
unknown, appearance, located.<br />
26
Hotel Bedhillion<br />
SEBASTOPOL 48600 Grandrieu Tel: (33) 230016<br />
Lozere, France Telecopie: (33) 231889<br />
23 March 199…..<br />
Underhill Holidays<br />
Broadview Apartments<br />
1800 30 th street<br />
Boulder<br />
Colorado 80391<br />
USA<br />
Dear sir<br />
Having seen your new ‘Eurobreaks’ brochure, we are writing to _________ you that<br />
we would be very interested in _________ your company to this area of France and to<br />
our hotel, in particular.<br />
We are _____ in an area which we believe would be very _____ with American<br />
tourists , but which is relative ____. We manage to ____ visitors from Canada an<br />
Australia but so far there are no American operators ____ people to the area.<br />
In ____ to the beautiful countryside, we have fishing, hiking, and plenty of outdoor<br />
sports activities on ___ . We find that our Australian and Canadian guests really<br />
appreciate the French countryside, particularly in summer. Our hotel is one of the<br />
largest in the region and boasts 130 rooms, all with en suite ____ . To give you a<br />
clearer idea of the hotel’s _____, I enclose an up-to-date _____ with full colour<br />
illustrations.<br />
We look <strong>for</strong>ward to hearing from you.<br />
Yours faithfully<br />
Christien Dessenon<br />
Managing Director<br />
Hotel Sebastopol<br />
Word study<br />
(Extracted from reading task in HIGH SEASON)<br />
There are some examples of <strong>for</strong>mal written language which might be seen on the<br />
hospitality board of an inclusive tours group. Explain each sentence in a less <strong>for</strong>mal<br />
way. Example: ‘ the hospitality desk will be staffed <strong>for</strong> four hours from arrival’. This<br />
means that a member of staff will be there <strong>for</strong> four hours after the group arrives.<br />
a. Enquire at Reception <strong>for</strong> further details<br />
b. Itinerary subject to alteration at short notice<br />
c. Non-refundable deposit payable at time of reservation<br />
27
d. All rates subject to VAT<br />
e. Smokers are requested to refrain from smoking in communal areas<br />
f. No gratuities to staff<br />
g. Optional tours subject to adequate demand<br />
h. Special rates available <strong>for</strong> OAPs<br />
i. Lunch voucher valid on stated days only<br />
j. The management reserves the right to refuse admission (notice outside hotel disco)<br />
SPEAKING- OUTPUT TASK<br />
(Extracted from HIGH SEASON)<br />
Your are going to role- play the preliminary negotiations between a tour operator and<br />
the representative of a hotel chain. There will be 3 stages: arrange meeting, set agenda,<br />
the actual negotiation. Devide into three groups. A : tour operator, secretaries ( C) and<br />
hotel representative (B)<br />
A : tour operators<br />
Your objectives are:<br />
- a larger allocation of rooms – 50% night in high season<br />
- a range of types of accommodation ( e.g self-catering, family rooms, half board,etc)<br />
- shorter release dates<br />
- a contribution to advertising cost<br />
- extras in the room ( bottle of win, basket of fruit, etc )<br />
- clear idea of the hotel’s recreational and leisure facilities<br />
B- Hotel representative<br />
Your objectives are<br />
- set allocation – 60 rooms per night in high season?<br />
- promote new self-catering villa complex<br />
- limited credit period<br />
- tell tour operator about new recreational facilities<br />
- a more prominent display in the operator’s brochure<br />
C- Secretaries<br />
Your role will be to monitor and record the meeting. To do this, you will need to<br />
- take notes, and in particular record any decisions that are made<br />
- make sure that both sides understand each other and don’t get angry or unreasonable.<br />
How will you do this?<br />
- look <strong>for</strong> areas where the two sides agree - or where a compromise can be made<br />
WORD LIST<br />
Discernible : noticeable: có thể nhận thấy<br />
Escorting: going with= hộ tống<br />
Hospitality board: notice board which gives in<strong>for</strong>mation= bảng thông tin<br />
( Extracted from GOING INTERNATIONAL)<br />
28
Unit 4<br />
LOCAL TOUR<br />
Warm up<br />
What are the five most popular tourist attractions in your city or region?<br />
Note down what you would tell a visitor about the attractions by answering the<br />
questions below:<br />
1. Why are they popular?<br />
2. What kind of people enjoy them most?<br />
3. What is the best time to go there?<br />
4. How do you get there?<br />
Vocabulary<br />
1- Decide which of these adjectives you would use in a holiday advertisement or<br />
brochure. Which places would you use it to describe?<br />
attractive beautiful cloudy crowded delicious<br />
delightful depressing dusty exciting fertile<br />
hospitable relaxing refreshing remote sunny warm<br />
2- Explain the difference between each of these Paris of sights and attractions<br />
Art gallery and historical museum<br />
Theme park and national park<br />
Mountain and hill<br />
Market and shopping centre<br />
Lake and pond<br />
3- Read and underline the words or phrases describing the attractions.<br />
Self- discovery through lacquer<br />
Seasonal variations are the title of a solo exhibition of<br />
lacquer works by Vo Xuan Huy at Tu Do Gallery, 53 Ho<br />
Tung Mau St. D.1, and HCMC. A graduate of Hue college<br />
of Fine Arts, Hay has had exhibitions in Vietnam and<br />
abroad, including Thailand, France and Holland. He says<br />
the process <strong>for</strong> creating his works goes through three main<br />
stages – sketching and colouring, covering the picture with<br />
( extracted from WELCOME- LeoJones)<br />
a layer of lacquer primer to blend the materials and flattening the surface so the images<br />
appear in a new <strong>for</strong>m , with new colour and new shapes. “Seasonal variations are the<br />
way I express myself, find out about myself and ultimately recreate myself in my quest<br />
to find beauty in lacquer,” Huy says. The exhibition of 25 works in on until 14 April<br />
Installed<br />
29
Installations by Trong Gia Nguyen, Food <strong>for</strong> thought, will be presented at Galerie<br />
Quynh (65 De Tham, D1. HCMC) till March 14, including hand-decorated ‘cakes’<br />
with personalised texts, writing on plates of ‘spaghetti and meatballs’ and transparent<br />
bags containing rice grains with words on them. What food says and what is inferred.<br />
Born in Saigon in 1971, Trong Gia Nguyen graduated from the university of South<br />
Florida. His works have been seen in Iceland, Havana and New York.<br />
Singing with a twist<br />
Singer Summer Mencher, from Sand Diego, Cali<strong>for</strong>nia, describes<br />
her music as a mix of Incubus and Tori Amos, with a twist. Her<br />
repertoire includes Middle Eastern tones, unique harmonic twists<br />
and turns, with an occasional rock and hip-hop edge. Park Hyatt<br />
Hotel, Saigon, nightly except Tuesdays, 8pm till late, till 13 April.<br />
Burning effigies<br />
Thien Hau pagoda at 710 Nguyen Trai St. D.5, HCMC, is one of<br />
the oldest Chinese pagodas in Saigon. Many Chinese people are<br />
expected to come to its festival at on 17 April ( 8am – 5pm),<br />
where they will admire effigies of Ong Thien ( The Good God)<br />
and Ong Ac ( The Evil God), each some 3m long. The effigies are ritually burned at<br />
the end of the festival.<br />
(Extracted from THE GUIDE – April 2009)<br />
The most popular museum <strong>for</strong> tourists seems to be the War<br />
Remnant Museum, 28 Vo Van Tan. There is a good<br />
collection of military equipment outside, and on the inside are<br />
rooms with pictures mostly of war crimes, the results of the<br />
use of Agent Orange, torture, and other unsavory items. A model of the infamous tiger<br />
cages gives a good idea of how some political prisoners were housed. A walk through<br />
take about two hours and a strong stomach. There is a small admission fee.<br />
Stores<br />
In addition to the Central Market and The Old Market,the Russian<br />
Market store , on the south corner of Le Loi and Nguyen Hue is<br />
also popular. Basically a group of private concessions, you can<br />
find almost anything , from books and bicycles to stationery and VCDs at marked<br />
prices. One block down Le Loi towards the Central Market is the intershop, which<br />
was the first true supermarket in Saigon. Aside from these two giants, most of the<br />
shops and stores in the city are family operations, set up on the ground floors of<br />
houses. For a Western style experience , try Diamond Plaza on Le Duan St. near Notre<br />
Dame Cathedral. Three floors with escalators, plus a bowling alley.<br />
( Extracted from SAIGON – a guide book)<br />
30
PRONUNCIATION<br />
1- Add one of the sounds from the box after the consonant at the start of these words to<br />
make other words. Think of sounds, not spelling /k/,/l/ /r//p//t/<br />
Example : die -> dry<br />
a. back b. fight c. fat d. go e. pain<br />
f. pay g. two h. say i. sin j. send<br />
2- Listen and circle the word you hear<br />
a. The glass/gas is green e. The dirt came off in the steam / stream<br />
b. I don’t want to play/pay f. she didn’t want to stay/say<br />
c. It was a terrible fight/fright g. The pain/plane went down<br />
d. The tooth/truth is out! h. I can’t sell/smell anything<br />
3- Listen and tick the sentence or phrase you hear A or B<br />
That slow bus<br />
An ice-cream<br />
That spot<br />
That street<br />
She loves the States<br />
Small stream<br />
Slow speech<br />
Straight street<br />
LISTENING<br />
A<br />
31<br />
That’s a low bus<br />
A nicer cream<br />
That’s a pot<br />
That’s a treat<br />
She loves the estates<br />
A smaller stream<br />
A slower speech<br />
A straighter street<br />
B<br />
( Extracted from tasks- p.57- <strong>English</strong> pronunciation in use)<br />
1- Listen to the guide on a tourist boat on a sight seeing trip in central Stockholm,<br />
and put the attractions into the order in which they mentioned by the guide<br />
a. The lock f. Museum of Modern Art<br />
b. Town Hall g. German Church<br />
c. Grand Hotel h. National Museum<br />
d. Oldest house in Stockholm i. Royal palace<br />
e. Former Parliament Building j. Central Station<br />
( Extracted from <strong>English</strong> <strong>for</strong> the hotel and tourist industry)<br />
2- Listen and indicate whether these statements are T rue (T) or False (F)<br />
a. The driver’s name is Tom<br />
b. The air- conditioning needs to be adjusted<br />
c. St. Michael’s Church was built in 1671<br />
d. One of the historic houses was built by by George Washington<br />
e. The Battery is also known as “ White Point Gardens”<br />
f. The tour arrives at the Calhoun Mansion at 4p.m
g. The Charles Towne Landing is on the other side of the river<br />
h. At the end, the guide takes the group shopping<br />
3- Listen to the answer phone messages and fill out the chart below<br />
(Extracted from HIGH SEASON)<br />
No. Date of job Details of job Who to contact Phone number<br />
1<br />
2<br />
3<br />
4<br />
5<br />
6<br />
READING<br />
Read and answer the questions:<br />
1- When were the attractions built?<br />
2- How can we visit the attractions?<br />
3- What can we see there?<br />
4- Why should we go there?<br />
CU CHI TUNNEL<br />
The Cu Chi tunnel complex was a 250<br />
kilometer system which honeycombed the area<br />
from the Cambodian Border to within 20miles<br />
of Saigon. Started in 1948, the tunnels provided<br />
(Extracted from GOING INTERNATIONAL)<br />
a refuge <strong>for</strong> the Viet Cong guerrillas from the constant bombing and operations of<br />
allied troops in the Iron Triangle and War Zone C. They also were the staging area <strong>for</strong><br />
the Tet Offensive against Saigon in 1968. The segment which is now open to the<br />
public is a head quarters area about one and a half hours drive from downtown. One 50<br />
meter stretch of tunnel has been enlarged <strong>for</strong> Western physiques, and gives a good<br />
inkling of what conditions some VC lived and fought in. Definitely a worthwhile trip.<br />
Reunification Hall<br />
The presidential palace, now called Reunification Hall, is open to<br />
tourists except when being used <strong>for</strong> governmental meetings or<br />
conventions. It was built over the ruins of the old Norodom<br />
Palace, which was bombed in 1962 by a dissident Air Force Pilot<br />
fed up with President Diem. Finished in 1968 and vacated by President Thieu in 1975,<br />
it has been kept intact as it was be<strong>for</strong>e Liberation, from the operations room in the<br />
basement to the family disco on the top floor. The iron gates look just as they did<br />
32
e<strong>for</strong>e a North Vietnamese T-54 tank crashed through them on April 30 1975. Enter<br />
left side of main gate<br />
House of Dragon( Nha Rong)<br />
It was Nha Rong wharf that the young patriot Nguyen Tat Thanh ( President Ho Chi<br />
Minh later) left Viet Nam to go abroad to seek the way to liberate the country.<br />
House of Dragon was built in 1963 <strong>for</strong> the French shipping company Messageries<br />
Maritimes. It is wonderful building on the waterfront set in beautiful gardens. Inside ,<br />
there is a museum dedicated to Ho Chi Minh’s life. There are some interesting early<br />
pictures of Saigon, as well as a copy of the Declaration of Independence which Uncle<br />
Ho used at the end of the Second World War to declare Vietnamese independence<br />
from France.<br />
SPEAKING TASK<br />
Example of introduction<br />
( Extracted from SAIGON- a guide book, <strong>English</strong> <strong>for</strong> tourist guides)<br />
Good morning, laddies and gentlemen, my name’s A and I’ll be your guide <strong>for</strong><br />
today’s tour. We are now leaving Ho Chi Minh City on our way to the Cu Chi tunnels<br />
and the Cao Dai Great Temple. The tour starts at around 8am and we expect to get<br />
back to the hotel about 5pm. Our first stop is Cu Chi tunnels and we should arrive<br />
there in about one hour and a half. We will be having lunch in the Cao Dai Great<br />
Temple in Tay Ninh and then tour the temple. I sincerely hope that you enjoy the tour<br />
and that you won’t hesitate to ask me if you have any questions or problems. Now sit<br />
back, relax and enjoy the view.<br />
Study the above example and prepare a city tour <strong>for</strong> your clients of 30 people.<br />
Word list<br />
allied troops<br />
quân đội đồng minh, liên minh constant(a) cố định, nhất quán<br />
Conventions( n) : hội nghị Crashed (v) va chạm<br />
declare(v ) tuyên bố Guerrillas (n) du kích<br />
Honeycombed (a) rổ tổ ong infer(v) suy luận, suy ra<br />
inkling(n) một thoáng, ý niệm intact(a) không bị ảnh hưởng<br />
lacquer primer(n) sơn mài physique(n) vóc người, thể lực<br />
refuge(n) nơi trú ẩn repertoire(n) vốn tiết mục<br />
segment phân đoạn transparent (a) trong suốt<br />
ultimately(a) một cách cơ bản, rốt cuộc unsavoury(a) nhạt nhẽo<br />
Vacated (v)<br />
bỏ trống<br />
33
Unit 5<br />
THE OTHER LOCAL TOUR<br />
Warm up<br />
1-What do you know about the three places in the pictures?<br />
2- Why do you think tourists would visit them?<br />
READING<br />
Which of the provinces is best <strong>for</strong> visitors who want to<br />
1- get as close as possible to ordinary Vietnamese people?<br />
2- understand the cultural belief of Vietnamese people?<br />
3- unwind after stressful time of work?<br />
Nha Trang , a coastal city, capital of Khanh Hoa Province is<br />
well known <strong>for</strong> its pristine beaches and excellent scuba diving<br />
and is fast becoming a popular destination <strong>for</strong> international<br />
tourists, attracting large numbers of backpackers as well as more<br />
affluent travelers on the Southeast Asia circuit. It is already very<br />
popular with Vietnamese tourists. Nha Trang Bay is widely<br />
considered as amongst the world's most beautiful bays. Tourists are welcome to<br />
participate in the Sea Festival, held biennially. Nha Trang was the site of the Miss<br />
Universe 2008 Pageant on July 14, 2008 and it will also host Miss Earth 2010.<br />
Historically, the city was known as Kauthara under the Champa. The city is still home<br />
to the famous Po Nagar Tower built by the Champa. Being a coastal city, Nha Trang is<br />
a center <strong>for</strong> marine science based at the Nha Trang Oceanography Institute. The Hon<br />
Mun marine protected area is one of four first marine protected areas in the world<br />
admitted by the IUCN.<br />
Commercial flights to Nha Trang no longer use the city's municipal airport, but fly to<br />
the larger Cam Ranh International Airport, a <strong>for</strong>mer U.S. Air Force Base (built during<br />
the Vietnam War) located approximately 35 km south of Nha .<br />
The French-Swiss bacteriologist Alexandre Yersin (who discovered the Yersinia pestis<br />
bacterium) identified himself with Nha Trang's life <strong>for</strong> 50 years (affectionately known<br />
as Ông Năm). He established the Indochina Pasteur Institute (now known as the Nha<br />
Trang Pasteur Institute) devoted to research on the bubonic plague. Yersin died in Nha<br />
Trang on March 1, 1943. A street in the city is named after him, there is a shrine<br />
located next to his tomb, and his house has been converted into the Yersin Museum<br />
With mountain descending into clear waters of bay on each end of a spectacular beach,<br />
nha tran ia a resort worth a visit.<br />
( Extracted from internet web page http://en.wikipedia.org/wiki/Nha_Trang, )<br />
34
Together with Cai Be and Phung Hiep, Cai Rang Floating Market<br />
in Can Tho City is one of the three biggest in the Mekong Delta.<br />
The shops and stalls at these markets are boats of different sizes.<br />
Cai Rang Floating Market is open all day but it is busiest from<br />
sunrise to about 9am. The main items sold there are farm products and specialties of<br />
Cai Rang Town, Chau Thanh District and neighboring areas. Every boat has a long<br />
upright pole at its bow on which samples of the goods <strong>for</strong> sale are hung. Sellers do not<br />
have to cry out about their goods because their goods can be seen in a distance and<br />
their cries would not be heard in the vastness of the river and the noise of boat engines.<br />
Small boats that sell beer, soft drinks and wine go among the other boats to serve<br />
market-goers and visitors. The most common goods sold are fruit. Big boats are the<br />
wholesalers, selling fruit to dealers from neighboring provinces. Each boat is loaded<br />
with plenty of seasonal goods. Activities at the market are also an occasion <strong>for</strong> tourists<br />
to study the cultural aspects of southerners.<br />
To visit Cai Rang Floating Market, visitors can join a tour of the Mekong Delta. On<br />
the way to Can Tho, visitors can stop to visit My Tho and take a boat trip to visit<br />
orchards, bee farms and coconut candy establishments in Ben Tre. Visitors can also<br />
explore Can Tho on their own by taking a coach. In Can Tho, besides Cai Rang<br />
Floating Market, Visitors can visit other places such as Can Tho Market, Ninh Kieu<br />
Quay, Binh Thuy Temple, and private tourist gardens. In these gardens, visitors can<br />
walk, breathe fresh air, enjoy different kinds of fruits and countryside specialties and<br />
stay at nice guest houses in the shade of trees.<br />
(extracted from internet website http://www.vietnamimpression.com/attraction-detail.asp?)<br />
Bac Ninh Province , the homeland of Quan ho art, is a<br />
magnet <strong>for</strong> enterpreneurs who want to give their<br />
businesses a head start. In springtime, the number of<br />
vistors coming to Ba Chua Kho Temple in Cỗ Mễ<br />
village has increased dramatically, mostly during the<br />
festive season ( from December until February ) , according to the lunar calendar.<br />
Ba Chua Kho, 20 km north of Ha Noi, is a typical Le Dynasty temple with its three –<br />
door gate, a big yard and curved roofs. The building stands at the foot of Kho<br />
Mountain, which faces south and overlooks a field winding around the Cau river, a<br />
tributary of the Red River.<br />
The façade may not be very different from the other temples in the area but there’s<br />
something extra special about Ba Chua Kho which draws thousands of visitors every<br />
year. According to the legend, Ba Chua Kho was a queen of one of the Ly Dynasty<br />
kings. She was both beautiful and intelligent. During the war against the Tong people<br />
35
from China, the King asked the queen to look after the country’s food store. After the<br />
enemy was defeated , she helped people rebuild their lives and resotre food<br />
production. To do this, the queen called on local people to prepare an area of<br />
wilderness <strong>for</strong> cultivation. This piece of land she called Co Me village. Ba Chu Kho<br />
finally met her end on 12 january 1077, when she was killed by enemy troops whild<br />
distibuting food to local people.<br />
Villagers in Co Me built a temple on the place where the food store had been kept.<br />
They called her Ba Chua Kho, which means Lord of the store.<br />
Ever since then visitors have come to the temple to pray <strong>for</strong> good luck <strong>for</strong> their<br />
business plans. In their prayers, they tell the queen about their business idea and the<br />
sum of money they want to invest in it. At the end of the year, they come back to thank<br />
her and pay her back the money that they had borrowed.<br />
No one knows how many people can attribute their riches to Ba Chua Kho- there are<br />
people who succeed and of course, some who fail. The one thing that does unite the<br />
visitors to this temple is their shared belief and faith in century- old tradition.<br />
(Extracted from VIETNAM- DISCOVERY- March Issue 85)<br />
Word study<br />
Use the words and phrases below to complete the standards of per<strong>for</strong>mance adveie<br />
sheet to tour guides from a training manual.<br />
Anecdotes first-aid kit rapport body language<br />
Gestures seat belts clarity hazards<br />
Sense of humour eye contact tone microphone<br />
Standard of per<strong>for</strong>mance<br />
Aim: to in<strong>for</strong>m , entertain, and care <strong>for</strong> visitors, and enhance their experience<br />
- Establish a welcoming _____ with the group by smiling when you greet the group<br />
and introducing yourself and the driver<br />
-Use open _____ - do not fould arms, do not keep hands in pockets<br />
- Control hand and arm ____<br />
- Check that the ___ is switched on and working, and adjust it to ensure _____<br />
- Make sure that you are looking at everyone and establish ___ when talking to the<br />
group<br />
- Use voice correctly iwht a veriety of pitch and a lively ____<br />
- Be enthusiastic and use your ____ to entertain and make the group smile and laugh<br />
when appropriate<br />
- Tell stories and ___ , but try not to make them too long.<br />
- In<strong>for</strong>m group about safety, use of ___ on the coach, ___ , and emergency procedures<br />
- Warn group of ____ , e.g. while walking and getting off the coach.<br />
( Extracted from <strong>Tourism</strong> 2- Robin Walker and Keith Harding)<br />
36
VOCABULARY<br />
Food<br />
Vegetables and grain/seeds seafood dairy products<br />
INGREDIENTS<br />
Meat seasoning fruit<br />
Salt black pepper herbs spices<br />
Arrange the ingredients below into the correct group<br />
Aubergine lamb prawns cheese lobster<br />
Pulses chicken oliver oil rice courgette<br />
Onion sausage crab oranges sausage<br />
Cream garlic pork yogurt cereal<br />
PRONUNCIATION<br />
1- Listen to the chant. Focus on the unstressed word and mark link-up words<br />
Shopping list<br />
Some milk and eggs<br />
A tin of peas<br />
A snack <strong>for</strong> lunch<br />
Some fruit and cheese<br />
The loaf of bread<br />
A jar of jam<br />
Some juice ot drink<br />
A piece of ham<br />
Some pears or grapes<br />
Some beans and rice<br />
A can of beer<br />
As cold as ice<br />
2- Write the correct sentences<br />
Example: We had beans an ice -> We had beans and rice<br />
a. We had a nice cup a tea<br />
b. I don’t want a go out tonight<br />
c. I need a drinker water<br />
d. We cok to chicken.<br />
e. He can’t cooker meal.<br />
37
f. come in an sit down<br />
3- Listen and mark link-up words <strong>for</strong> the poem<br />
There was an old man called Greg,<br />
Who tried to break open an egg<br />
He kicked it around,<br />
But fell on the ground,<br />
And found that he’d broken a leg.<br />
( extracted from <strong>English</strong> pronunciation in use)<br />
LISTENING<br />
1- Listen and make notes about its ingredients and accompaniment<br />
2- Listen to a guide describing the Festa del Redentore in Venice. As you listen,<br />
follow the written text and indicate places where the guide<br />
a. adds something that is not in the text []<br />
b. misses out, changes, or uses different words[__]<br />
the first paragraph is done <strong>for</strong> you as an example<br />
FESTA DEL REDENTORE<br />
Introduction<br />
The Festa del Redentore – the Festival of the Redeemer – is a high point of the<br />
Venice summer. Thanks to a spectacular firework display the Redentore is a major<br />
tourist attraction.<br />
History<br />
From 1575 – 77, Venice was hit by a terrible plague which killed more than a third of<br />
the city’s inhabitants. In 1576, the city’s leader, the Doge, promised to erect a church<br />
dedicated to the Redeemer, in return <strong>for</strong> help in ending the plague. On July 13, 1577,<br />
the plague was declared over, and work began to construct the chuch. It was decided<br />
that Venice would <strong>for</strong>ever give thanks on the third Sunday of July.<br />
What happens<br />
Form early on the Saturday, boats are decorated with flowers, lanterns, and balloons.<br />
St Mark’s lagoon fills with as many as two thousand boats , their occupants eating and<br />
drinking as they wait <strong>for</strong> the traditional spectacular display of fireworks. (<br />
Arrangements can easily be made through your hotel <strong>for</strong> an evening with dinner on a<br />
boat). At around 11:30pm, the display begins and th lagoon becomes one of the most<br />
atmospheric stages in the world, fireworks illuminating the spires, domes and bell<br />
towers of the city.<br />
On Sunday, a pontoon of decorated gondolas and other boats is strung across the<br />
Giudecca canal to allow the faithful to walk to the church of the Redentore. The clmax<br />
of the festival is the mass held in the presence of the Patriarch of Venice, a reminder<br />
that the Festa has a serious side.<br />
38
( extracted from TOURISM 2- Robin Walker and Keith Harding)<br />
3- At which stage of a tour would you expect to hear the expressions listed below?<br />
1. when checking arrangement with other tourism service providers( eg. Hotel)<br />
2.when talking to passengers at the start of the tour<br />
3. when talking to passengers during the trip<br />
4. when talking to Head office ( tour operator)<br />
5. when talking to passengers when getting off the coach<br />
If you look to your left in a moment, you’ll see..<br />
Hi, this is Sarah, the guide from Galloway Tours<br />
Please be back on the coach in 30 minutes’ time<br />
Can you all hear me, Ok?<br />
If that’s a problem, call me back on the mobile<br />
Is the temperature ok?<br />
While I’ve got you, can I just check sth else?<br />
We’re going to take a break here<br />
For the mometn, just sit back and relax<br />
Hi, this is Sara again. There’s another problem<br />
So I’ll tell you something about<br />
I’m just checking you got my message<br />
Your driver today is Ken<br />
Please be careful as you get off<br />
Exercise 3 Exercise 4<br />
4- Listen again and write the number of conversation in equivalent order<br />
(Extracted from <strong>Tourism</strong> 2)<br />
Practice activities: play a role as guider in Phu Quoc Island, Tay Ninh Phan Thiet, Nha<br />
trang, Hoi An, Hue, Quang Binh, Quang Ninh, Ha noi<br />
Word lists<br />
Plague:<br />
Lagoon:<br />
Pontoon:<br />
Gondola<br />
Patriarch<br />
Municipal (A)<br />
bệnh dịch<br />
phá( vùng nước biển được bao bọc bởi đất liền<br />
thuyền phao<br />
thuyền đáy bằng, giở khinh khí cầu<br />
tộc trưởng<br />
thuộc thành phố<br />
39
UNIT 6<br />
Warm up<br />
OUTBOUND- THE CUSTOMS REGULATION<br />
Can you identify the symbol of airport and travel.?<br />
Some keyword below will help you<br />
in<strong>for</strong>mation, inspector, letter,<br />
lounge, luggage, mail, mailbox,<br />
martini, money, pound, security,<br />
shoe shine, sign, suitcase, symbol,<br />
taxi, transportation, travel, gift,<br />
food, exchange, escalator, duty<br />
free, drink, dollar, desk, design<br />
element, customs, currency, claim,<br />
check-in, cash, cart, cab, bus, book,<br />
beverage, bar, baggage, atm,<br />
airport .<br />
READING<br />
Read the leaflet above and fill in<br />
the column in the chart below<br />
P= permitted, X = completedly banned, R = restricted<br />
Item<br />
The UK<br />
Small handgun with ammunition<br />
A family pet ( a cat)<br />
Antique pistol ( not functioning)<br />
A box of 200 cigarettes<br />
A pornographic magazine/video<br />
A kitchen knife<br />
A flick – knife<br />
A salami sausage ( weight = 2 kg)<br />
Two litres of vodka<br />
A kilo of fresh oranges<br />
A souvenir painting ( worth $ 400)<br />
A CB radio<br />
40
Travelling to the UK from<br />
outside the EU<br />
You have to go through Custom if<br />
you arrive in the Uk after travelling<br />
from or through a country that is<br />
not in the EU.<br />
You must declare:<br />
- Any goods over the allowances<br />
listed on page 6 that you have<br />
bought in a country that is not in<br />
the EU<br />
-Any prohibited or restricted goods<br />
- Any commercial goods<br />
If you have something to declare,<br />
go to the read point or into the red<br />
channel.<br />
Only go through the green (<br />
nothing to declare) channel if you<br />
are sure that you have no more<br />
than the customs allowances and<br />
no prohibited, restricted, or<br />
commercial goods.<br />
If you arrive by air and are<br />
transfering to a flight to another<br />
EU country, you do not collect<br />
your hold baggage until you reach<br />
you final destination. At the<br />
transfer point, you only have to<br />
declare goods in you cabin<br />
baggage. At you final destination,<br />
you must declare goods in you<br />
hold baggage.<br />
This is usually the same if you are<br />
transferring to a UK domestic<br />
flight, but in some cases Customs<br />
must clear both your cabin<br />
baggage and your hold baggage at<br />
the transfer point. The airline will<br />
tell you when this is necessary.<br />
You may be arriving with goods<br />
<strong>for</strong> your personal use that you have<br />
bought and paid duty and tax on in<br />
another EU country. you will not<br />
have to pay any more duty or tax<br />
as long as you can show. If<br />
customs ask you to, that you have<br />
paid duty and tax( by producing<br />
the receipt,) and that the goods are<br />
<strong>for</strong> your personal use.<br />
The<br />
allowance-<br />
customs<br />
For<br />
travellers arriving<br />
from outside the EU<br />
200 cigarettes or<br />
100 cigarillos or<br />
50 cigas or<br />
250g of tobacco<br />
2 litres of still<br />
table wine<br />
1 litre of spirits or<br />
strong liquer over<br />
22% volume or<br />
2 litres of <strong>for</strong>tifier<br />
wine, sparkling<br />
wine, or other<br />
liquers<br />
60cc/ml of perfume<br />
250cc/ml of toilet<br />
water<br />
$136 worth of all<br />
other goods<br />
including gifts and<br />
souvenirs<br />
PEOPLE UNDER<br />
17 CAN NOT<br />
HAVE THE<br />
TOBACCO OR<br />
ALCOHOL<br />
ALLOWANCE<br />
All other goods<br />
If you bring<br />
something in worth<br />
more than the limit<br />
of $136, you will<br />
have to pay charges<br />
on the full value<br />
not just on the<br />
value above 136.<br />
If you are travelling<br />
as family or group,<br />
you cannot pool<br />
your individual<br />
allowances toward<br />
an item worth more<br />
than the limit. You<br />
will have to pay<br />
charges on the full<br />
value of the item.<br />
41<br />
Prohibited and restricted goods<br />
from outside the EU<br />
Certain goods are prohibited or restricted<br />
to protect health and the environment. We<br />
cannot list all the goods involved but we<br />
have listed some of them below.<br />
Prohibited goods ( that is, goods which<br />
are banned completely):<br />
Unlicensed drugs, such as heroin,<br />
morphine, cocaine, cannabis,<br />
amphetamines, barbiturates, and LSD.<br />
Offensive weapons, wich as flick-knives,<br />
swordsticks, knuckledusters, and some<br />
martial arets equipment.<br />
Obscene material, and indecent and<br />
obsene material featureing children, such<br />
as books, magazines, films, videotapes,<br />
laser discs, and computer software.<br />
Counterfeit and copied goods such as<br />
watches, clothes, and CDs, also any goods<br />
with false marks of their origin.<br />
Restricted goods( that is, goods which<br />
you cannot import without authority such<br />
as a licence):<br />
Firearms, explosives, and ammunition,<br />
including electric sock devices ( such as<br />
stunguns) and gas canisters.<br />
Dogs, cats and other animals, including<br />
rabbits, mice, rats and gerbils. You must<br />
not bring these in unless you have a<br />
British import licence.<br />
Live birds, including family pets, unless<br />
they are covered by a Bristish health<br />
import licence.<br />
Endangered species, including birds and<br />
plants, whether alive or dead, also such<br />
things as fur, ivory or leather ( or goods<br />
made from them) that have been taken<br />
from endangered species.<br />
Meat, poultry, and most of their product<br />
including bacon, ham, sausages,<br />
pate,eggs,milk and cream. But you are<br />
allowed 1kg of meat per person as long as<br />
it is cooked and in airtight containers.<br />
Certain plants and their produce. This<br />
includes trees, shrubs, potatoes, certain<br />
fruit, bulbs, and seeds.<br />
Radio transmitters such as CB radio that<br />
are not approved <strong>for</strong> use in the UK<br />
( extracted from GOING INTERNATIONAL)
PRONUNCIATION<br />
1- Focus on the sounds of the phrase below<br />
Her ace -> sounds like -> her race<br />
Under age -><br />
-> under rage<br />
Four eyes -><br />
-> four rise<br />
2- The words in the box are hidden in the sentences below. Find them and underline<br />
them and write the hidden word after the sentence<br />
Wait rage winter yours reach years why rise ride wake<br />
Example: the boat’s useless without the oars … yours….<br />
1. Are you into golf? …………………………………<br />
2. He has hair over the ears ………………………….<br />
3. It’s starting to ache. ………………………………<br />
4. I’m not sure I’d agree with you…………………..<br />
5. She has a shower each morning……………………<br />
6. It’s quarter to eight already. ………………………<br />
7. Do I owe you anything? …………………………..<br />
8. Her eyes are a strange colour……………………..<br />
9. You should know better at your age! …………….<br />
( extracted from <strong>English</strong> pronunciation in Use)<br />
LISTENING<br />
1- Listen to a record telephone message giving in<strong>for</strong>mation on Visa requirements <strong>for</strong><br />
travellers to the United States. Decide whether the statements are true or false<br />
1. A British citizen only requires a visa if he or she is staying <strong>for</strong> more thatn 19 days.<br />
2. Citizens from Japan can participate in the visa-waiver programme.<br />
3. You are allowed to work while in the US.<br />
4. You can enter on any airline or sea carrier.<br />
5. You are allowed to make return trips to Mexico while you are in the US.<br />
6. If you need a visa <strong>for</strong> a holiday the correct visa is a B1/B2 visa.<br />
7. You should get your visa be<strong>for</strong>e you buy your travel ticket.<br />
8. If you have alray been refused a visa you will not get one when you apply again.<br />
9. Postal applications take about three weeks.<br />
10. You will need to send your passport when you apply <strong>for</strong> a visa.<br />
2- Listen to the extracts “ AT THE CHECK-IN DESK” and complete this chart<br />
EXTRACT DESTINATION PROBLEM SOLUTION<br />
1<br />
2<br />
3<br />
42
3- Listen to the international etiquette and fill in the table below<br />
<strong>for</strong> acceptable x <strong>for</strong> unacceptable<br />
Spain Egypt/Middle East India Singapore Thailand Japan<br />
Wearing short<br />
Wearing shoe<br />
Toptless bathing<br />
Crossing legs<br />
Pointing<br />
Blowing nose<br />
Kissing (men)<br />
Kissing (women)<br />
Using left hand to eat<br />
Asking <strong>for</strong> more food<br />
Leaving food<br />
WORD LIST<br />
( extracted from listening task – GOING INTERNATIONAL)<br />
Ammunition:<br />
đạn dược<br />
Counterfeit and copied goods: hàng nhái, sao chép<br />
Etiquette :<br />
nghi thức, phép xã giao<br />
firearm<br />
súng cầm tay<br />
gas canister<br />
hộp gas<br />
gerbil<br />
chuột nhảy<br />
Offensive weapons:<br />
vũ khí tấn công<br />
Pistol:<br />
súng lục<br />
Pornographic/obscence magazine: tạp chí khiêu dâm<br />
rabbit<br />
thỏ<br />
Unlicense drug:<br />
thuốc cấm<br />
visa-waive:<br />
từ bỏ visa<br />
43
UNIT 7<br />
CAR HIRE<br />
Vocabulary<br />
Find words , phrases abbreviations that mean<br />
1. four doors with air-conditioning 6. automatic gears<br />
2. somewhere to put extra luggage on top of the car 7. move to a better service<br />
3.insurance cover if you damage the hire car 8.the glass at the front of a car<br />
4..money given as first part of a payment<br />
9. the place where the petrol goes<br />
5. an extra charge 10.insurance cover if you injure somebody or damage somebody’s car<br />
Description auto/manual Phone price Online price<br />
Economy 2dr<br />
Manual<br />
No air-con<br />
Economy 4dr<br />
Manual<br />
No air-con<br />
<br />
<br />
Economy 4dr/a/c<br />
Manual<br />
air-con fitted<br />
<br />
Compact 4dr/auto/a/c<br />
Manual<br />
air-con fitted<br />
<br />
£ 202.00 £138.00 Your booking<br />
Customer name: [Jacobson Mr]<br />
Destination:[ South Africa]<br />
£ 206.00 £141.00<br />
Pick-up location: [ Cape town airport]<br />
Drop-off location:………………<br />
From : [11 August] to …………<br />
No. of days:……………………<br />
£ 225.00 £153.00<br />
Age of driver:…………………<br />
Car selected:………………….<br />
Upgrade your car now to<br />
£ 374.00 £252.00 5- seater 4 dr a/c <strong>for</strong> only £3 extra per day<br />
Pre-bookable insurance options<br />
collision damage waiver<br />
IMPORTANT INFORMATION<br />
third-party liability<br />
Minimum driver’s age is 21. Drivers 18 -20 will be holliday auto damage excess waiver<br />
subject to a surcharge of R100 per driver.<br />
cancellation protection<br />
You car will be supplied with a full tank of fuel and<br />
windscreen replacement cover<br />
must be returned full.<br />
You will be required to leave a deposit of R,1000.<br />
if the car is damaged, you may be charged an Extra payable locally at time of pick-up<br />
excess of between R980 and R4,900 depending on<br />
the size of the car( unless you purchase the ‘holiday additional driver<br />
auto damage excess waiver’)<br />
baby seat 0 -1 years<br />
Credit card payments must be in the name of the<br />
baby seat 1- 3 years<br />
lead driver.<br />
child seat 3 years +<br />
I confirm that I have read and understood the<br />
important in<strong>for</strong>mation above and the care retals<br />
roof – rack<br />
terms and conditions section <br />
Reading<br />
44<br />
(extracted from TOURISM 2)
Care hire<br />
Car hire<br />
Leave the local bus timetables<br />
behind. Make the most of your<br />
holiday! book a car and give<br />
yourself the freedom to find<br />
secluded beaches, unspoilt<br />
villages and rural landscape. It’s<br />
the key to real holdiay<br />
independence. What’s more,<br />
hiring a car can be excellent<br />
value <strong>for</strong> money, and if four of<br />
you share, it could set you back<br />
just about the same as public<br />
transport. First choice have<br />
arranged pre-bookable car hire<br />
at special rates <strong>for</strong> rentals of<br />
either 3 or 7 days. By booking<br />
in advance, you’ll know just<br />
what the deal is.<br />
Car hire prices include:<br />
* Unlimited mileage<br />
* Insurance <strong>for</strong> fire and theft<br />
and third party cover<br />
* Collision damage waiver( you<br />
are protected, subject to any<br />
excess <strong>for</strong> which you may be<br />
responsible, against the cost<br />
of any damage to the car,<br />
regardless of the cause but<br />
excluding theft, attempted<br />
theft and vandalism)<br />
* Maitenance and replacement<br />
in case of break down.<br />
* Local taxes (excluding local<br />
taxes on some extras which<br />
are payable locally).<br />
* Delivery/collection during<br />
office hours.<br />
Car hire prices do not include<br />
* Personal accident insurance<br />
which can be arranged and<br />
paid <strong>for</strong> in resort.<br />
* Car contents insurance,<br />
garaging, reuelling charges,<br />
parking and traffic fines.<br />
* Delivery/collection <strong>for</strong> out of<br />
office hours/ which may incur<br />
a local charge.<br />
* Optional extras such as baby<br />
seats ( approximately 500<br />
drachmas a day) roof racks,etc.<br />
these extras must be requested<br />
at the time of making your<br />
booking and are paid <strong>for</strong> in<br />
resort.<br />
* Petrol deposit of<br />
approximately 1,000 drachmas<br />
<strong>for</strong> a full tank of petrol which<br />
will be taken at the time of hire<br />
and refunded if the car is<br />
returned with the same amount<br />
of fuel.<br />
* Charges <strong>for</strong> additional drivers<br />
Driver requirements<br />
* Drivers must have a full UK<br />
licence and a minimum 1<br />
year’s experience. Minimum<br />
driving age 21.<br />
DO REMEMBER TO TAKE<br />
YOUR DRIVING LICENCE<br />
WITH YOU<br />
General in<strong>for</strong>mation<br />
* Cars will normally be<br />
delivered to your hotel or<br />
apartment between 9am to 12<br />
noon on the first day of hire<br />
and should be returned or<br />
ready <strong>for</strong> collection by 8pm on<br />
the last day of hire. If you wish<br />
to collect your car on arrival at<br />
the resort airport, please make<br />
this known at the time of<br />
booking.<br />
* On delivery of the car, the<br />
drivers will be asked to sign<br />
the car hire company’s terms<br />
of hire, making the rental the<br />
subject of a direct contract<br />
between the car hire company<br />
and the driver. The vehicle<br />
may only be driven by person<br />
authorised in advance.<br />
How to book<br />
It couldn’t beeasier ! Just<br />
reserve your car at the time of<br />
making your holiday booking;<br />
your car hire arranements and<br />
price will then be confirmed on<br />
your holiday invoice. You will<br />
received a car hire voucher ,<br />
along with your documents,<br />
about three weeks be<strong>for</strong>e your<br />
departure. This voucher must<br />
be handed to the car hire<br />
company as proof of<br />
reservation when you collect<br />
the car.<br />
Read the brochure <strong>for</strong> holidays in Greece and answer the questions<br />
1. Do I have to pay <strong>for</strong> each kilometre?<br />
2. Is the car insured if it is stolen/<br />
3. Is the care insured in cse I damage it?<br />
4. Do I need extra insurance in case the car is stolen?<br />
45
5. Will I have to pay any local taxes in local currency?<br />
6. Do I have to collect the car from the car rental office?<br />
7. If I want a cild seat, will it cost extra?<br />
8. Is there an extra charge <strong>for</strong> more than one driver?<br />
9. Can I rent a car if I’m 20 years old?<br />
10. What do I have to show the car hire company when I collect the car?<br />
( extracted from WELCOME)<br />
Pronunciation<br />
1- Listen and underline the word with a different stress pattern from the other<br />
Example : money machine mountain message<br />
a. answer agree allow attract<br />
b. complete common careful crazy<br />
c. middle minute mission mistake<br />
d. compare correct copy collect<br />
e. garden granny guitar grammar<br />
f. pronounce provide promise prefer<br />
g. shampoo shoulder shower shopping<br />
h. reason remove receive review<br />
2-Read the sentences and decide what stress pattern the words in bold have. Then<br />
listen and check<br />
Example: I got my first record as a present when I was eleven<br />
Record Oo present Oo<br />
a. You’ve progressed well this year, but I’d like to see even more progress<br />
progressed progress<br />
b. We import too much petrol and the country’s export figures are going down<br />
import<br />
export<br />
c. It started as a student protest, bt now the army has rebelled against the government<br />
protest<br />
rebelled<br />
d. In the desert, there is a big contrast between temperatures in the day and at night.<br />
Desert<br />
contrast<br />
e. These companies produce household objects such as fridges and washing machines<br />
produce<br />
objects<br />
(Extracted from <strong>English</strong> pronunciation in use)<br />
LISTENING<br />
1- Listen to this tourist in Greece enquiring about car rental and answer these<br />
question<br />
a. What is the advantage of CDW insurance?<br />
b. Has the tourist driven on the right be<strong>for</strong>e?<br />
46
c. Why are there no group A and B cars available?<br />
d. How much will the tourist have to pay in total?<br />
LAKIS TOURS<br />
All prices are in drachmas<br />
Group Type of car Low High<br />
A Suzuki SS40 40,200 46,900<br />
B Ford Fiesta 46,900 49,580<br />
Fiat Uno<br />
Suzuki GL 30<br />
Subaro<br />
C Nissan Cherry 48,240 52,260<br />
Opel Corsa<br />
D Beach Buggy 60,300 67,000<br />
E Suzuki 4x4 67,000 71,020<br />
Low season : 1 Jan – 31 March<br />
These prices include unlimited mileage, comprehensive insurance<br />
, and government tax of 20%. CDW( Collision Damage Waiver)<br />
insurance is available at an extrac cost of 6,000 drs per week.<br />
Personal insurance is also available. Drivers must be over 21 and<br />
have held a full driving licence <strong>for</strong> at least 1 year.<br />
( Extracted from listening task in FIRST CLASS)<br />
2. Listen to some one picking up a car from the car hire desk at Cape Town airport.<br />
Complete the online booking in the part vocabulary<br />
3- Listen again. Complete the questions used b the assistant <strong>for</strong> each the prompts<br />
from a training guide.<br />
1. offer help<br />
Can ………………………………………………………………………………?<br />
2. find out name<br />
What ……………………………………………………………………………..?<br />
3. Online booking?<br />
Was ………………………………………………………………………………?<br />
4. Offer upgrade<br />
Would ……………………………………………………………………………?<br />
5. check drop-off. You are going to drop it off in ten days’ time?<br />
Is …………………………………………………………………………………?<br />
6. ask age<br />
Can you ………………………………………………………………………….?<br />
7. Offer additional insurance<br />
Do you …………………………………………………………………………..?<br />
8.Check/offer extras<br />
Do you …………………………………………………………………………..?<br />
47
9. Ask age of child<br />
How old …………………………………………………………………………..?<br />
10. Anything else?<br />
Is there …………………………………………………………………………..?<br />
11. Get signature<br />
Could you …………………………………………………………………………..?<br />
12. Ask method of payment<br />
How will …………………………………………………………………………..?<br />
( extracted from TOURISM 2)<br />
WHEN THINGS GO WRONG<br />
1- Discuss about What compensation would they be entitle to?<br />
a. Their suitcase wasn’t at the airport when they arrived at their holiday destination. It<br />
turned up two days later<br />
b. Someone stole their passport and wallet on the beach<br />
c. They had a bad attack of flu and had to stay in their hotel room <strong>for</strong> two days<br />
d. Their car broke down on the way to the airport and they missed their flight<br />
e. The alarm clock didn’t go off and they overslept and missed the flight<br />
f. they broke a leg and had to go to hospital. They weren’t able to travel home <strong>for</strong> a<br />
week later than planned<br />
g. they had to cancel the holiday a the last minute because one of the party had an<br />
accident<br />
h. They had to cancel the holiday a the last minute because they discovered their best<br />
friend was getting married at the same time<br />
i. Because of bad weather the flight was held up <strong>for</strong> twelve hours<br />
j. They were involved in a serious road accident. The hire car they were driving and<br />
the car they crashed into were both writen off. One of the party was also permanently<br />
injured and unable to work again<br />
2- Read and match these headings below with the paragraphs<br />
a. Curtailment e. Medical and other expenses i. personal baggage<br />
b. Delayed baggage f. Medical inconvenience benefit j. Personal liability<br />
c. Missed departure g.Loss of deposit/cancellation k. Personal money<br />
d. Loss of passport h. Personal accident l. Travel delay<br />
OUR PREMIUM TRAVEL INSURANCE PLAN PROVIDES<br />
1___ Sometimes your journey may have 2____If you have to cut short your trip<br />
to be cancelled <strong>for</strong> reasons beyond your because of injury or illness, we’ll repay a<br />
control. If this happens, you are eligible proportionate amount of your prepaid<br />
to make a claim.<br />
expenses.<br />
48
3___ IF an accident permanently 7___Loss of personal money, traveller’s<br />
prevents you from working or results in<br />
you losing an eye or limb you will be<br />
paid £40,000. should you die as a result<br />
of an accident your beneficiaries will be<br />
cheques, and travel tickets ar covered<br />
under this section.<br />
8___ You can claim<strong>for</strong> expenses incurred<br />
in obtaining a replacement passport.<br />
paid £ 25,000. These benefits are 9___If your baggage is mislaid, we’ll pay<br />
reduced if you are under 16 years of<br />
age.<br />
4___ Our premium Travel Insurance<br />
Plan covers medical costs and certain<br />
other expenses that may be incurred<br />
outside the UK<br />
up to £100 <strong>for</strong> emergency purchases and<br />
compensation <strong>for</strong> the inconvenience.<br />
10__ You are covred <strong>for</strong> legal liability <strong>for</strong><br />
accidental injury to a third party or<br />
accidental damage to their property by an<br />
indemnity of up to £2,5 million.<br />
5___ If you are sick or injured and have 11 __ IF you cannot reach your<br />
to spend time in hospital or confined to<br />
your hotel bed, you’ll receive a payment<br />
<strong>for</strong> every complete day<br />
6___ WE provide cover <strong>for</strong> any loss of<br />
personal property. There is a maximum<br />
payment <strong>for</strong> single article and a<br />
maximum value <strong>for</strong> valuables and<br />
photographic equipment. Please ensure<br />
that this is sufficient <strong>for</strong> your needs.<br />
international point of departure in time,<br />
due to public transport failure,an accident,<br />
or mechanical failure involving the car<br />
you’re travelling in, up to £1,200 will be<br />
paid to help you reach your scheduled<br />
destination.<br />
12___ if your aircraft or boat is delayed<br />
<strong>for</strong> more than 12 hours, a compensation<br />
payment will automatically be made<br />
( extracted from GOING INTERNATIONAL)<br />
LISTENING<br />
Problem on tour<br />
1- listen to a guide dealing with a problem on a coach. Which of these situation has<br />
occurred?<br />
a. coach breaks down in the city centre b.coach breaks down on the motorway<br />
c. driver feels very ill and can’t continue d. one of the passengers faints<br />
e. air-conditioning break down f. one of the passengers gets very upset<br />
2- look at this list of guidelines given to tour guides. Listen to the guide again and tick<br />
the boxes when the guide demonstrates one of the guideline<br />
a. Listen to the customer <br />
b. Apologize <br />
c. Show sympathy and understanding <br />
d. Address the customer by name <br />
e. Explain and clarify <br />
f. Calm the person/people if they are agitated <br />
49
g. Solve the problem or offer a plan of action <br />
h. Use the support of colleagues and supervisors if necessary <br />
i. Make sure the customer knows exactly what you’re going to do <br />
j. End the discussion <br />
( Extracted from TOURISM 2)<br />
SPEAKING<br />
Work in pair . Choose one of the situations (or you can invent your own) . what would<br />
you say?<br />
1- You have 50 passengers on the coach, but the microphone is not working<br />
2- Some of the passengers say they booked a tour to historic buiding, but you are<br />
already heading <strong>for</strong> a theme park<br />
3-As you are just setting off, there is loud bang from the engine and the coach stops.<br />
Word list<br />
Protest<br />
phản đối<br />
Rebell<br />
chống đối<br />
Collision damage waiver: không thanh toán khi hư hại do va chạm<br />
50
Unit 8<br />
ALTERNATIVE HOLIDAY AND ADVENTURE HOLIDAY<br />
Warm up<br />
The word alternative can mean different or unusual. What do you think an alternative<br />
holiday might be?<br />
Reading<br />
Read about two holiday centres in the Greek islands. Tick the activities on the right<br />
which each centre offers.<br />
Skyros holidays<br />
Skyros holidays have a holiday centre on the beautiful Greek island of<br />
skyros. The island has long sandy beaches, clear blue water, lush <strong>for</strong>ests,<br />
and a calm, relaxing atmosphere.<br />
Skyros holidays offer over two hundred courses. Participants have a chance to develop new<br />
skills and interests. For those who want something gentle and relaxing, courses include<br />
activities such as yoga, meditaion, and music. There are courses inmore practicla and artistic<br />
skills like painting, woodcarving, and pottery. And if it’s fun and physical exercise you want,<br />
there’s also sailing and swimming.<br />
Skyros holidays are in<strong>for</strong>mal and friendly. Participants are free to do as much or as little as<br />
they please – the emphasis is on creativity, fund and relaxation. As well as the courses, tehre<br />
are beach parties and boat trips.<br />
Dear Eva<br />
I’m having a great holday here at the Peligoni Club on the island<br />
of Zakin thos.The place is very beautiful – this is a very wild part<br />
of the island. I’m enjoying a restoration holiday. this includes<br />
guided walks in the mountains, yoga and meditation, guitar playing<br />
and singing, a swim in a healing sulphur water cove, and even<br />
Greek dancing! Yesterday we visited a deserted Ventian monasery and tomorrow<br />
we’re going on a boat trip.<br />
They also do painting holidays here. It doesn’t matter if you’re not very good -<br />
the whole island is your studio. And it’s a perfect place <strong>for</strong> wtersports. You can<br />
learn to sail, and thre are courses in windsurfing and water-skiing too. A lot of the<br />
villas have swimming pools too, if you don’t’ want to swim in the sea.<br />
The accommodation is very com<strong>for</strong>table, and the food is great. I don’t want to<br />
leave! See you soon.<br />
Love,<br />
Andrea<br />
51
Activity skyros Peligoni Club<br />
Meditation <br />
Music <br />
Water-skiing <br />
Guided walks <br />
Excursions <br />
Creative writing <br />
Woodcarving <br />
Yoga <br />
Pottery/ceramics <br />
Swimming <br />
(Extracted from task in TOURISM AND CATERING)<br />
Listening<br />
1- Listen to three of the people about rural tourism. Which speaker<br />
a- has a <strong>for</strong>mal tourism qualification?<br />
b- is carrying on the work their parents did?<br />
c- thinks that their area has a lot of different activities to offer rural tourism visitors?<br />
2- Listen again and make notes about the way each speaker has benefited from rural<br />
tourism.<br />
( extracted from listening task in TOURISM 2)<br />
READING 2<br />
1- Which of the provinces is best <strong>for</strong> visitors who want to<br />
a- do things during their stay in rural Vietnam?<br />
b- get as close as possible to ordinary Vietnamese people?<br />
c- buy authentic souvenirs of rural Vietnamese products?<br />
WELCOME TO RURAL VIETNAM<br />
Welcome to a corner of Asia where you will find a lifestyle that goes back <strong>for</strong><br />
centuries. Fishing on the Mekong Delta, farming in Central Vietnam or craft in Bac<br />
Ninh province- whatever your own interest , we are sure you will find something to<br />
delight you in rural Vietnam<br />
Vinh Long province<br />
Located between the Tien and Hau rivers, the fertile lands of Vinh<br />
Long nourish thousands of fruit orchards,while the countless small<br />
islands provide ideal conditions <strong>for</strong> ecotourism and observing<br />
wildlife. In addition, you will be able to observe the centuries – old<br />
activities of Southern Vietnam, such as processing rice paper and<br />
traditional Vietnamese cooking.<br />
52
Especially interesting in Vinh Long is the opportunity to stay overnight in local<br />
residents’ homes. There is a small but growing number of privates homes that offer<br />
home stays. At the moment they provide accommodation and entertainment <strong>for</strong> up to<br />
150 tourists per night.<br />
Quang Nam province<br />
For visitors who want to be really active in their<br />
holidays, we recommend a visit to one of the vegetable<br />
farming villages near the town of Hoi An in the central<br />
province of Quang nam. Here <strong>for</strong> a day you can toil shoulder to shoulder with a<br />
Vietnamese farmer. Hosts and guests work the land, planting rice or collecting<br />
vegetables that they sell in the local markets. For lunch you get to eat colocynth (<br />
similar to a bitter apple) and a traditinoal dish made of vegetables.<br />
Bac ninh province<br />
The homeland of Quan ho art has many traditional trade villages.<br />
In Xuan Lai village you can find excellent bamboo products,<br />
especially from black bamboo, while Phu Lang is famous <strong>for</strong> its<br />
pottery. Thousands of ancient pots have been found here, and even<br />
today thre are about 300 families in the village doing pottery work.<br />
Tho Ha is famous <strong>for</strong> pottery, but nowadays it has alos started to produce wine.<br />
Another village that is well-known <strong>for</strong> traditional wines is Van, on the bank of the Cau<br />
River.<br />
The villagers here are happy to let visitors photograph their wine being made, and to<br />
try it or to buy it, but the brewing process itself is a secret.<br />
Finally Da Hoi is a must. This 400-year-old trade village is famous <strong>for</strong> its traditional<br />
silk cloth , and women there still raise silkworms and weave fabulous fabrics that they<br />
sell.<br />
( extracted from READING task in TOURISM 2)<br />
2- Read the text below. Does it come from<br />
a- a guide book? b. a holiday brochure c. a newspaper article<br />
Ha Long’s high climbers<br />
Imagine an existence with no trafic, mobilephones,internet…<br />
where you hang between the sky and th sea – on vertical rock face. Enter<br />
the world of rock climbing, a sport that is being pioneered in Vietnam by<br />
enthusiasts Onslo Carrington and Erik Ferjentsik in one of the country’s<br />
most famous natural landscapes, Ha Long Bay.<br />
Ha Long Bay is promoted as one of wonders of the natural world – and every visitor to<br />
Vietnam knows it. in the summer, the stretch of water between Catba island and<br />
53
Halong city is teeming with junk boats taking thousands of tourists to see the sights.<br />
All the commotion can be a bit dizzying at tiems but one small company, Slo Pony<br />
Adventures want to take you off the tourist trail to experience the area’s true serenity<br />
and calm. Not only do Slo Pony offer professional , honest and friendly services, they<br />
also pride themselves in sustainable tourism that aims to help the local community.<br />
Slo Pony’s climbing tours include boat rides, kayaking and local cultural expereinces.<br />
The most popular package is a full-day rock climbing and kayaking in Ha long bay,<br />
which features rest stops on secluded beaches, swimming and cruising through the<br />
labyrinth of rock <strong>for</strong>mations in the area. For US$64 per person, you get kayaks <strong>for</strong> the<br />
entire day, lunch, climbing equipment, western-certified climbing guides, music and<br />
drybags to keep valuables safe.<br />
It’s easy to see why the scenery would appeal to rock climers, with tis secluded<br />
beaches, cobalt blue water and of course, the thousands of lime-stone karsts jutting out<br />
of the sea. But setting up a business is hard, especially <strong>for</strong> non-natives, and even more<br />
so when your business is the first of its kind. So why did Onslo and Erik do it?<br />
Halong is famous <strong>for</strong> its unique fenling and fencing karst limestone rock <strong>for</strong>mations,<br />
says Erik.” What could be better <strong>for</strong> rock climbing? It’s a match made in heaven. We<br />
often make comparision, ‘it’s like diving in the Great Barrier Reef be<strong>for</strong>e diving was<br />
completely developed there”.<br />
Slo Pony have become planted themelses in Halong, grown with the landscape and are<br />
helping their community blossom. So wehre do they want to go“ We want to create<br />
harmony between Vietnamese businesses, locals, authorities, tourists and Slo Pony<br />
Adventures’ says Erik. “ While we do this, we want to provide tourists with the<br />
ultimate travel experience in Vietnam in the hope that they will leave with a memory<br />
they will cherish <strong>for</strong>ever”<br />
( extracted from VIETNAM DISCOVERY- issue 85 -2009)<br />
Listening<br />
Listen to the 2 converstions on the phone. In each case the enquirer is asking <strong>for</strong> more details<br />
about one of the advertised holidays. In which holidays are these places and things<br />
mentioned?<br />
- bed and breakfast - buddhist monasteries - cathedral<br />
- fiesta - glaciers - Himalayas<br />
- library - tigers - penguins and seals - Taj Mahal<br />
Activities<br />
54<br />
( Extracted from listening task in GOING INTERNATIONAL)<br />
Use holiday brochures, the internet or magazines to find adventure holidays <strong>for</strong> these people<br />
- a couple over 60 - a sports-mad teenager boy - a family of five with a young child<br />
What are the main differences in facilities and activities?
Unit 9<br />
BUSINESS TRAVELS AND CONFERENCES<br />
Vocabulary<br />
Business travel terms<br />
1- The acronym MICE is often used to describe the different parts of the business<br />
travel industry. What do you think the letters stand <strong>for</strong>?<br />
2- Look at the table and find the four words, beginning with M,I,C,E which mean the<br />
following<br />
a- occasions when people come together to discuss or decide something – usually<br />
involving a small number of people.<br />
b- journeys or holidays given to a worker or group of workers as reward <strong>for</strong> god work<br />
c- large official meetings, usually lasting <strong>for</strong> a few days, at which people with the<br />
same work or interests come together to discuss their views.<br />
d. events at which products and services produced by different companies are shown to<br />
the public.<br />
Individual business travel<br />
Business tourism<br />
Presentation<br />
Meetings and seminars<br />
Conferences<br />
Product launches<br />
Consultations<br />
Incentive trips( team, family)<br />
Investigations<br />
Exhibitions ( trade fairs, trade<br />
shows, consumer shows)<br />
One – to – one meetings<br />
Corporate hospitality ( spectator,<br />
participative)<br />
3- Match the events (a –e) with items from the table. Then complete the sentences (1-<br />
5) with the words or phrases below<br />
Delegates a powerpoint presentation box stands gala banquet<br />
a. ____: The World Federation of Tour Guides is meeting in HongKong to discuss a<br />
number of issues affecting their business and to hear talks from key representatives fo<br />
the industry. There will be_1____ from all over the world.<br />
b. ____: harmmond Brothers Ltd are pleased to announce their new ‘Green machine’<br />
power-cycle, ideal <strong>for</strong> the business person and the weary sightseeing tourist alike.<br />
Come to the Meeting Room of the Imperial Hotel <strong>for</strong> __2__ by the Chief Designer and<br />
the Sales Manager. Drinks and snacks will be provided.<br />
55
c. ____: Join us <strong>for</strong> the final of the Rugby league World Cup <strong>for</strong> champagne and a<br />
superb buffet lunch. Watch the game from the com<strong>for</strong>t and luxury of our own private<br />
___3.<br />
d. _____: A a reward <strong>for</strong> achieving record sales figures in the last financial year, the<br />
Directors of General Instruments Inc. are delighted to invite you on a tour of the<br />
capitals of Wetern Europe. On the final evening the CEO will attend the __4_ to<br />
personally thank you.<br />
e. _____: FITUR is the world’s largest travel show after ITB Berlin. There are three<br />
trade days( with 75,000 professional visitors expected ) and two consumer days (<br />
150,000 visitors expected). FITUR is also the major event <strong>for</strong> Latin American tour<br />
operators contracting their European tours. Industry partners can hire ___5 <strong>for</strong> five<br />
days <strong>for</strong> approx £4,000<br />
LISTENING<br />
The needs of business traveller<br />
56<br />
( Extracted from TOURISM 2)<br />
1- Which of these are more important <strong>for</strong> business travellers than <strong>for</strong> non-business<br />
tourist and travellers?<br />
a. time to choose from different travel options<br />
b. possibility to make reservations at short notice<br />
c. access to reservations 24 hours a day<br />
d. express check-in at airports<br />
e. packaged travel arrangements- flight, transfer, accommodation, meals, etc, all<br />
included<br />
f. fast internet connections in hotels<br />
g. hotel in a quiet relaxing location<br />
h. support in<strong>for</strong>mation on local area and culture<br />
2- Listen to the interview and decide which of the items in exercise 1 does he say are<br />
more important <strong>for</strong> the business traveller?<br />
( Extracted from TOURISM 2)<br />
3- Listen to a travel agent who specilizes in corporate travel describing the particular<br />
needs of the business traveller. Be<strong>for</strong>e listening, think about the meaning of these<br />
phrases:<br />
At short notice a complete package client history<br />
To settle up extended credit en suite facilities<br />
a- What does he think are the main differences between a business traveller and an<br />
ordinary tourist?<br />
b- what does he think are the most important things <strong>for</strong> the business traveller?<br />
READING<br />
( extracted from GOING INTERNATIONAL)
Culture guide<br />
1- Look at the text. Match these tips with some of the categorie in the<br />
Cultural etiquette section.<br />
a. Leaving food on your plate is considered rude.<br />
b. When someone meets you <strong>for</strong> the first time, they may give you their<br />
business card. Always look at if carefully and keep it on the desk in<br />
front of you.<br />
c. When shopping, it is inappropriate to bargain. Shop assistants will give you your<br />
change on a tray without counting it in front of you.<br />
d. Do not eat or drink while walking on the street.<br />
e. Tipping in restaurants is not usual. In fact if a tip is offered, it may be refused.<br />
f. If you are given a present, do not open it in front of the person who gave it to you.<br />
2- Answer the question<br />
a. Do you agree that such notes will be especially useful <strong>for</strong> business traveller?<br />
b. Are all the categories relevent to all tourists? Which ones are not?<br />
c. Do you think it’s better to use an interpreter or to speak a common language?<br />
A GUIDE TO CULTURE AND LANGUAGE FOR<br />
THE BUSINESS TRAVELLER<br />
These notes and guidelines are <strong>for</strong> anyone travelling to a<br />
country which they are not familiar with. However, as a<br />
business traveller you may find them especially useful,<br />
partly because you’ll probably have more encounters<br />
with local people when doing business, and also because<br />
more may depend on them – a contract could be won by getting the cultural etiquette<br />
right.<br />
Cultural etiquette<br />
1. Greetings and introductions 6. Appointments and punctuality<br />
2. Small talk/topics of conversation 7. Behaviour in meetings<br />
3. Dress 8. Shopping<br />
4. Behaviour in public 9. Paying <strong>for</strong> meals/tipping<br />
5. Dinning out 10. Gift-giving<br />
Advice on language<br />
1. Always try to learn a few words of the language of the country you are visiting,<br />
even if it’s just Hello, thank you and goodbye<br />
2. Find out be<strong>for</strong>ehand what language you will be speaking with your hosts. If it’s<br />
<strong>English</strong>, find out if their level is the same as yours. Check whether you need<br />
interepreting services.<br />
57
3. If you’re speaking <strong>English</strong>, remember not just to get the vocabulary and grammar as<br />
correct as possible, but also to get the level of <strong>for</strong>mality right – be appropriate and<br />
polite, not too casual or in<strong>for</strong>mal.<br />
( Extracted from TOURISM 2)<br />
Vocabulary<br />
Conference equipments and facilites<br />
1- Match the words or phrases with the definitions<br />
1. audio-visual 2- break-out room 3- digital projector<br />
4. flip chart 5- lamination 6- laptop<br />
7- teleconferencing 8- videoconferencing 9- wi-fi 10- lectern<br />
a. a sloping table used <strong>for</strong> holding a book, or lecture notes, when speaking to an<br />
audience or reading aloud.<br />
b. technology without wires that allows several computers to share the same fast<br />
internet connection<br />
c. small computer that can work without wires and be easily carried.<br />
d. system that makes paper documents into plastic documents.<br />
e. equipment to show visual in<strong>for</strong>mation ( using modern computer technology)<br />
f. technology using both sound and pictures<br />
g. meeting or discussion between two or more people in different places using<br />
telephones, television, or computers<br />
h. a system that enables people in different places to have a meeting by watching<br />
and listening to each other by using computers and video cameras.<br />
i. a place <strong>for</strong> a meeting of a smaller group of people away from the main meeting<br />
j. large sheets of paper fixed at the top used <strong>for</strong> presenting in<strong>for</strong>mation at a talk or<br />
meeting.<br />
2- Look at the conference room seating plans. Match the titles, descriptions and plans.<br />
Title<br />
Boardroom classroom theotre<br />
Circle of chairs clusters u-shape<br />
Description<br />
a. good <strong>for</strong> large numbers needing to work on small group discussions and projects.<br />
Allows maximum participation within groups.<br />
b. one-way communicaiton. Good <strong>for</strong> audio-visual and lecture-style presentations<br />
where note-taking is not so important.<br />
c. gives sense of equal status at same time as allowing up-front presentation. Good <strong>for</strong><br />
close interation and working in pairs.<br />
d. Good <strong>for</strong> small groups where close interaction and lot of discussion is expected. The<br />
shared table creates a sense of unity.<br />
58
e. Effective set up <strong>for</strong> one-way communication and large groups. It provides a work<br />
surface <strong>for</strong> note-taking and reference materials.<br />
f. good <strong>for</strong> full involvement and face to face communication where there is no need <strong>for</strong><br />
a dominant leader. Ideal <strong>for</strong> up to twenty participants. Table can be added<br />
Plan<br />
1 2 3<br />
<br />
<br />
<br />
<br />
<br />
4 • • 6<br />
• •<br />
• • • •<br />
• • • • •<br />
• • • •<br />
• • • •<br />
• • `<br />
3- which arrangement would be suitable <strong>for</strong> the following events?<br />
a. lecture or speech e. board meeting<br />
b. presentation f. wedding banquet<br />
c. product launch g. press conference<br />
d. workshop or seminar h. signing ceremony<br />
READING 2<br />
Read the letter below and answer the question<br />
a. When is the conference planned <strong>for</strong>?<br />
b. How many peole will be coming?<br />
c. What in<strong>for</strong>mation does the Conference Co-ordinatior want?<br />
( Extracted from TOURISM 2)<br />
Mr Wrightson<br />
Conference & Banqueting Manager Grosvenor House Hotel<br />
Park Lane<br />
London W1<br />
6 th January 199…<br />
Dear Mr. Wrightson<br />
59
Iam writing to you regarding a conference we are planning to hold in October of this<br />
year.<br />
We are looking <strong>for</strong> a venue in cental Londaon and we anticipate approxiamtely fifty<br />
deleates who will stay <strong>for</strong> two nights, probably on a Friday and an Saturday. We will<br />
require a large banqueting room <strong>for</strong> opening and closing events and a number of<br />
smaller meeting rooms <strong>for</strong> other sessions. We will also need to mount an exhibition.<br />
I would be grateful if you could send me some in<strong>for</strong>mation about your conference<br />
facilities together with your current rates, and and any in<strong>for</strong>mation you may have on<br />
social events which can be arranged to accompany the conference.<br />
I would welcome the opportunity of discussing possible arrangement with you.<br />
Yours sincrerely<br />
B. White<br />
Brenda White<br />
Condrence Co-ordinator<br />
ETOA<br />
Listening<br />
Listen and fill out the blank with the given words<br />
Seats seating (2) sound partitions built-in single<br />
Equipment circuit acoustics exhibition centre<br />
1- Basically, we have a multi-purpose conference ___________ with ___________ <strong>for</strong><br />
over 450 delegates<br />
2- Our main auditorium _____ 350 people.<br />
3- The smaller confenrence rooms have a ________ capacity of about 55 each.<br />
4- We have ______________-proof folding ____________between the conference<br />
rooms. These can be opened up to <strong>for</strong>m a _____________ large room.<br />
5- The auditorium has __________ audiovisual ________________<br />
6. We can provide a closed ______________television link-up from the auditorium to<br />
the smaller conference halls.<br />
7- You’ll find that both the auditorium and the conference rooms have excellent _____<br />
8- There’s also an ____________ hall, <strong>for</strong> display purposes.<br />
Word lists<br />
Acoustic thuộc về thính giác, âm thanh<br />
Cluster<br />
hội họp<br />
Lamination : sự lát mỏng<br />
Lectern<br />
bục phát biểu trong hội nghị<br />
Etiquette nghi thức, phép xã giao<br />
(Extracted from International Hotel <strong>English</strong>)<br />
60
Unit 10<br />
HEALTH AND SAFETY<br />
Warm up<br />
Work in pair. Imagine a friend tells you they are planning to<br />
travel around the world. Discuss what advice you would give<br />
them about:<br />
a- eating and drinking<br />
b- avoiding illness<br />
c- personal safety<br />
Reading<br />
Travelling around the world always involves some risk to your health.<br />
However, by taking a few simple precautions, and using your common<br />
sense, you can minimize the risk of illness, accident, loss or injury.<br />
a.____<br />
Always wash your hands be<strong>for</strong>e you eat. Try to eat only food that you<br />
know is freshly cooked. Don’t eat food that has been kept warm. Avoid<br />
uncooked food like salads, and eat only fruit that you can peel. Be<br />
careful about fish and shellfish – in some countries they can be a health<br />
risk.<br />
b-______<br />
Don’t drink tap water unless you know it is safe. Use bottled water <strong>for</strong><br />
drinking, washing food, and cleaning your teeth. If you can’t get<br />
bottled water , boil the water be<strong>for</strong>e you drink it, or use purifying<br />
tablets. Avoid ice unless you know it is made from purified water.<br />
c-___<br />
Always check local driving laws. If you are in a car, always wear a<br />
seatbelt. If you are on a bicycle or motorbike, wear a helmet. If you<br />
hire a car or bike, check that it’s safe and that it has insurance. Never<br />
drink and drive. If you have an accident, tell the police as soon as<br />
possible.<br />
d-____<br />
Take care not to get sunburnt. Wear a hat, sunglasses, and use sun cream<br />
with a high skin protection factor (25+) on exposed parts of your body.<br />
Drink plenty of liquids, particularly at the hottest time of the day. Keep<br />
young children and babies out of direct sunlight.<br />
61
e- _____Don’t go swimming alone, especially invery cold water. Adults should watch<br />
each other <strong>for</strong> signs of trouble. Children should always be supervised by an adult who<br />
can swim well. Check with local people <strong>for</strong> in<strong>for</strong>mation about dangers such as strong<br />
currents.<br />
f-_____<br />
If you are doing a dangerous sport like skiing, mountaineering, or diving, make sure<br />
you follow the safety procedures. Check that there are medical facilities available. You<br />
must get insurance which will pay <strong>for</strong> our medial expenses if you have an accident.<br />
Divers should wait 24 hours after their last dive be<strong>for</strong>e getting on a plane.<br />
G___.<br />
Avoid insect bits, particularly mosquito bites, as mosquitos carry malaria and other<br />
dangerous diseases. Keep our arms and legs covered after sunset, and use an insect<br />
repellent. Sleep in a room with screens on the windows, and use a mosquito net around<br />
the bed at night.<br />
h- _____<br />
If yu are a woman,wear what local women are wearing. Wearing a wedding ring is a<br />
good way to avoid unwanted attention from men. Don’t walk alone at night, especially<br />
in dark or empty streets, and avoid going to bars alone. Don’t tell people where you<br />
are staying and always lock your door at night. Never accept lifts from strangers.<br />
i-____<br />
Don’t carry large amounts of cash, and keep your money and credit cards in an inside<br />
pocket. Carry your bags carefully, and watch them all the time, especially in crowded<br />
places. Leave your valuables in the hotel safe, and get a receipt <strong>for</strong> them. Make a<br />
photocopy of your passport,and make a note of your credit card numbers. If you are<br />
robbed, always tell the police.<br />
1- Read the advice <strong>for</strong> traveller in this in<strong>for</strong>mation leaflet. Match the headings with<br />
paragraps<br />
1. Don’t get bitten<br />
2. Dangerous sports<br />
3. Becareful what you eat<br />
4. Women travellers<br />
5. Security<br />
6. Take in the sun<br />
7. Take care in water<br />
8. Don’t drink the water<br />
9. Take care on the roads<br />
2- Which paragraphs give advice about:<br />
62
a- health?<br />
b- safety?<br />
3- Find two ways to avoid each of these danger. Make notes below<br />
a- Sickness from eating bad food<br />
- wash hands<br />
- ……………………………………………………………………………..<br />
b- Sickness from drinking bad water<br />
-…………………………………………………………………………………<br />
-…………………………………………………………………………………<br />
c- Injury in a road accident<br />
-…………………………………………………………………………………<br />
-…………………………………………………………………………………<br />
d- Sunburn<br />
-…………………………………………………………………………………<br />
-…………………………………………………………………………………<br />
e- Accidents while swimming/ doing sport<br />
-…………………………………………………………………………………<br />
-…………………………………………………………………………………<br />
f- Insect bites<br />
-…………………………………………………………………………………<br />
-…………………………………………………………………………………<br />
g- Being robbed<br />
-…………………………………………………………………………………<br />
-…………………………………………………………………………………<br />
(Extracted from TOURISM AND CATERING)<br />
LANGUAGE SPOT<br />
Advice and obligation<br />
1- Complete the sentences using avoid, don’t , have to, mustn’t, or should<br />
a- In hot weather, you _____ drink a lot of water and keep the sun off your head.<br />
b- _____ lying in the sun too long during the first few days of your holiday.<br />
c- _____ go swimming after eating a heavy meal or drinking alcohol.<br />
d- You ____ jump or dive into the hotel swimming pool.<br />
e- You _____ put sunscreen on again after have been swimming.<br />
f- You _____ tell the rep and the hotel staff if you are allegic to anything.<br />
g- In less developed regions, ____ eating uncooked dairy products, vegetables, and<br />
salads.<br />
2- Now write advice about safety and security <strong>for</strong> visitors<br />
a- _______ convert traveller’s cheques on a daily basis<br />
63
- _______ carry more cash than you need.<br />
c- _______ come out of the sea if the lifeguards tell you to.<br />
d- ________ know where the nearest fire exit is in your hotel<br />
e- _________open the door of your room to a person you don’t know.<br />
f- _________ carry a wallet in the back pocket of your trousers or jeans<br />
g- _________ use credit cards <strong>for</strong> larger purchases.<br />
h- _________ walking down dark streets late at night.<br />
3- Match expressions in A with continuations from B<br />
A :1- I’m … 2- I’ve got…. 3- I feel… 4- It’s …..<br />
B-<br />
a. a rash f-a sore throat k-allergic to<br />
b. an upset stomach g-bruised l-diabetic<br />
c. diarrhoea h-dizzy m-red<br />
d. sick i- sunburn n-sunburnt<br />
e. swollen j-toothache o-unwell<br />
Listening<br />
1- Listen to the dialogue. Are the sentence True (T) or False (F)?<br />
a. Health and safety is a very serious subject<br />
b. The hotels has regular fires.<br />
c. If staff see an accident, they must phone reception.<br />
d. There is a list of first aiders at reception.<br />
e. Many cleaning products are poisonous.<br />
f. When lifting heavy objects you must bend your back.<br />
2- Listen to the dialogue and answer the question<br />
Practice<br />
a. What’s the noise everyone can hear?<br />
b. Where’s the fire?<br />
c. What do Tom and Mark use to put out the fire?<br />
d. What does Mary do?<br />
e. Where is the assembly point?<br />
f. What does Mary tell Jo to do?<br />
64<br />
( Extracted from TOURISM 2)<br />
( Extracted from Highly Recommended)<br />
1- Think of replies to these questions from travellers. Don’t look back the text. Use your notes<br />
in the exercises above.<br />
a- I’m a woman travelling alone in Egypt with my six year. How can I make sure we’ll be<br />
safe?<br />
b- We’re spending a month in India. We like trying local food and drink, but we’re worried<br />
about getting ill<br />
c- We’re travelling to Sapa to go trekking . It’s not the monsoon season, but we’re still<br />
worried about malaria.
Tapesscripts <strong>for</strong> <strong>English</strong> <strong>for</strong> <strong>Tourism</strong> 2<br />
Unit 1 DESTINATION AND TOURIST ATTRACTIONS<br />
PRONUNCIATION<br />
1- Mr. Porter loves his pasta<br />
No one else can eat it faster<br />
Mr. Porter’s sister Rita,<br />
Buys the pasta by the metre<br />
Mr. Porter’s older daughter<br />
Boils it all in tubs of water<br />
2- a- from Canada to China<br />
b- the parrot was asleep<br />
c- the cinema was open<br />
d- the photographer’s assistant<br />
e- a question and an answer<br />
f- a woman and her husband<br />
g- a pasta salad<br />
3- Advice cousin machine tonight<br />
recognize problem Similar adventure<br />
LISTENING<br />
1- a. We had a total of 19,000 visitors last year<br />
b. The population is 80 million<br />
c. The average age of visitors to the museums is 30.5 years<br />
d. It takes about 15 minutes to get to the airport<br />
2- Ok, I’m going to tell you the top ten tourist destinations in the world. The top<br />
country is a European country - can you guess which? To make it more interesting <strong>for</strong><br />
you. I’m going to start start at the bottom with the tenth place where we have<br />
Germany, which had a total of 19 million tourst visitors last year. In ninth place, we<br />
have Canada, which had 20 million visitors. Then there are two countries together in<br />
seventh place Mexico and Russia, both with 21 million. In sixth place comes the<br />
United Kngdom with 25 million visitors. Then in fifth place, and the highest Asian<br />
country – any idea which one?(Japan) No, not Japan. It’s China with 31 million. In<br />
fourth place, we have Italy 41 million; third is Spain with 48 million. Which leaves the<br />
top two: the United States in the silver medal position. If you like, with 51 million.<br />
And the top of the chart, by a long way is France with 75 million tourist visitors. Did<br />
anyone guess right?<br />
65
3- Announcer 1: British Airways passengers <strong>for</strong> the British Airways Super Shuttle<br />
flight to Edinburgh: this flight is now boarding at gate number four. British<br />
Airways passenger wishing to travel to Cork- flight number BA 838 – this flight is<br />
now checking in at gate number 9.<br />
Announcer 2: This is a security announcement. Please do not leave your baggage<br />
unattended at any time. And please do not look after baggage left by other people.<br />
Announcer 3: would Mr. Ian Jackman, recently arrived <strong>for</strong>m Ankara, please go to<br />
Airport in<strong>for</strong>mation on te gound floor.<br />
Announcer 2: Would Dr. Raymon Miller from Dublin please contact Airport<br />
in<strong>for</strong>mation on the ground floor.<br />
Announcer 1: Would Mr.Simpson, meeting his daughter from Cyprus, please contact<br />
Airport in<strong>for</strong>mation on the ground floor. Mr.Simpson, meeting Yvonne Simpson from<br />
Cyprus, please contact Airport in<strong>for</strong>mation on the ground floor.<br />
Announcer 2: Aer Lingus passenger to Dublin – flight number AI242; this flight is<br />
now closing at gate number 6<br />
Announcer 4: would Mrs Waring, meeting a passenger from Larnaca, please contact<br />
Airport in<strong>for</strong>mation on the ground floor.<br />
Announcer 3: Would captain Jay Brock, from Canada, please contact airport<br />
in<strong>for</strong>mation on the ground floor<br />
Announcer 3: British Airways passengers <strong>for</strong> flight number BA 560 to Athens: this<br />
flight is now closing at gate number 22<br />
Would Mr Stephen Sandberg, recently arrived from New York, please contact Airport<br />
in<strong>for</strong>mation on the ground floor<br />
Announcer 2: Margaret Murphy in transit from Dusseldorf to Belfast, please go to<br />
airport in<strong>for</strong>mation on the ground floor<br />
This is a security announcement. Please do not leave…<br />
4-a – One thing you should do while you’re there is visit City Park. On weekends, they<br />
often have these fabulous festivals of music and dance. Usually the per<strong>for</strong>mers wear<br />
these amazing costumes. Oh, be sure to bring yur camera. You’ll get some great<br />
pictures<br />
b- The museum has a small collection of French paintings. But it’s most known <strong>for</strong> it’s<br />
collection of Japanese art. It’s the best I’ve ever seen<br />
c- It’s only a very small zoo, so it doesn’t’ have the knids of theings you see in big<br />
zoos, like elephants and lions, but it has an excellent snake collection which is really<br />
worth seeing. If you like snakes, that is!<br />
66
d- City Hall is a wonderful old building , and it’s open to the public. Everyone visits<br />
the Mayor’s room. it’s more than 100 years old. You can also visit the art collection,<br />
but it’s mostly pictures of old mayors – I don’t think you’d enjoy it.<br />
UNIT 2<br />
TOUR PLANNING<br />
PRONUNCIATION<br />
1- A: How long have I come <strong>for</strong>? <strong>for</strong> a month? Why have I come? oh… <strong>for</strong> some<br />
sunshine. For the sea. For some good food. For the wine. For a bit of excitement, I<br />
suppose. Why did you come?<br />
B: For the money. I work here.<br />
A: Not all the time, I hope.<br />
2- A: Last year it was at a restaurant. The year be<strong>for</strong>e, it was at an expensive hotel, and<br />
the year be<strong>for</strong>e that, it was at the factory itself – in the canteen. And that was the best<br />
party, I thought.<br />
B: Yes, but that was at the time when your wife was in charge of the canteen<br />
LISTENING<br />
I – INTERVIEWER; B: Begona<br />
67
1-<br />
I : What are the features of Burma that interest people from Europe?<br />
B: it’s very peaceful. That’s an important feature. Burma doesn’t have a lot of<br />
tourists compared to Vietnam, Cambodia,especially compared to Thailand.<br />
I: What lse does Burma offer?<br />
B: thre are very good beaches and we are starting to have very good hotels also<br />
I: is it mainly beach tourism, or are there cultural attractions that people are<br />
going to Burma to see?<br />
B: Well, cultural attractions are the most common reason <strong>for</strong> visiting Burma.<br />
I: Can you give us details of what sort of things people see?<br />
B: Yes, We always start wit Yangon or Rangoon, which is the capital of<br />
Burma. We stay there overnight the first night and the last night, when we enter<br />
and leave the country. And we always visit Bagan. Bagan is ful of temples. It<br />
has more than 2000 temples so our groups always stay there three nights, and<br />
they get to see a lot of the temples. Also they can retn a bicycle, they can go by<br />
horse drawn carriage and it’s a very interesting place. You can go down the<br />
river in Bagan too, and that;s very nice<br />
I: where do you go after Bagan?<br />
B: After Bagan the second place we go to is Lake Inle, which is also amazing.<br />
We do a lot of trekking by Inle and also in themountains, which are about one<br />
hour away by car. And we go to the floating markets there – peole always lke<br />
that. and then we move to Mandalay, which is in the middle of the country and<br />
is very traditional. And we go to the school of Buddhism, also in Mandalay<br />
I: Wow. That sounds interesting!<br />
B : Yes, Mandalay’s lovely. And then we move to the beach. We use Ngapali<br />
beach. We have to fly from Yangon or Mandaly to Thandwe, and then to<br />
Ngapali. We stay there two nights, and the beach is very, very beautiful<br />
I: is it difficult to persuade people to go to Burma?<br />
B: A little. The thing is that we find that people don’t know anything about<br />
Burma. They are very scared, so we try to teach them, we try to tell them where<br />
it is located, that it’s a very safe place, and we are like teachers with them,<br />
because they don’t know what it is.<br />
2- I: INTERVIEWER; G: GEORGE<br />
I : George, you’ve been working <strong>for</strong> one of Europe’s largest tour operators <strong>for</strong><br />
the past twenty years. Can you tell us what familiarization trips are?<br />
68
G: Well, the familiarization trip or fam trip, as it is commonly known, means<br />
different things to different people. Basically, <strong>for</strong> us, it is an opportunity <strong>for</strong> the<br />
people who sell our holidays to get to know our hotels and resorts better. We ,<br />
as a tour operator, get together with an airline, the relevant national tourist<br />
office, and one or more of our hotels to construct a trip <strong>for</strong> the employees of the<br />
travel agencies that we’re dealing with. They will be staying inour hotels,<br />
which, we hope, they will then recommend to their customers. Now , in the<br />
past this was really often seen as a chance <strong>for</strong>, basically, a cheap holiday. you<br />
stayed in a nice hotel, met a few people and had a good time. Not much work<br />
was done. It was considered a kind of freebie.<br />
I: So who pays <strong>for</strong> fam trips?<br />
G: Well, as I said: tour operators, transportation companies, such as airlines but<br />
also coach companies and ferry operators and the hotels themselves. We<br />
actually charge the agencies something <strong>for</strong> sending people along. That way<br />
agencies themselves become more concerned about getting value <strong>for</strong> money.<br />
we don’t charge much, mind, or we woudn’t get anyone who was interested<br />
I: Right. Well, thanks very much<br />
3-.4- I: interviewer; D: Diane<br />
I: Diane, can you tell me about your work and how you go about selecting a<br />
hotel <strong>for</strong> your clients><br />
D: Well, I work exclusively with incentive tours. More precisely, I work as<br />
Ground Handling Agent <strong>for</strong> incentive tours from US. As I’m based here in<br />
London, I often don’t know the clientest intimately. So I rely on my incentive<br />
agent in the US to in<strong>for</strong>m me of exactly what sort of gorup they are and what<br />
sort of things they like doing, etc.then I’ll make preliminary inspections of<br />
varous hotels, as part of the jobj of theo agorund handler is selecting a hotel.<br />
The next thing is to make recommendations to my client on the basis of these<br />
inspections. Nine times out of ten, my clients will also want to inspect the<br />
hotels themselves, so one or two of my clients will come over on an inspection<br />
visit and they’ll make the final choice themselves.<br />
I: really?<br />
Yes, and we’ll see as many hotels in one day as we can. A few days ago, I took<br />
some clients to visit sevent hotesl in one day whichis quite normal, but a few<br />
weeks ago, we inspected fourteen hotels, all in one day.<br />
I: Goodness! Wht , in genteral are they looking <strong>for</strong>?<br />
69
D:Obviously, detail depend on the group in question. . the incentive groups I<br />
deal with will generally spend a lot of time socializing. Consequetnly, the<br />
communal areas such as the bar must be large, attractive, and atmosphereic.<br />
The reception area will be the first thing they see, so the company will want it<br />
to be impressive. Because there’s lots of socializing , not just within the group<br />
but also with clients based in Europe, there must be sufficient rooms <strong>for</strong> private<br />
functions. And of course they’ve got to be big enough. Generally, that means<br />
we deal with luxury hotels. We don’t always because a deluxe hotel won’t<br />
necessarily suit the requirements of the particular group we’re dealing with.<br />
But , by and large, the more stars a hotel has, the bigger and better the facilities.<br />
I: so how do you keep up to date with new facilities, special offers or even new<br />
hotels?<br />
D: I’m on the mailing list of all the main hotels in the London area so I’m kept<br />
updated by mailshot, and I know the people in the sales divisions of most of the<br />
hotels we deal with. I f they have a special offer coming up, they’ll telephone<br />
and le me know. To keep myself in<strong>for</strong>med, there TTG- that’s the Travel Trade<br />
Gazette- which is vital reading <strong>for</strong> anyone in my line of work. If there’s any<br />
new hotel development, or even new hotels being buit, then it will be included<br />
in there. I also make a point of going to trade fairs, such as the one in Earls<br />
Court inNovember caled the WTM. People from all over the world attend, and<br />
I make appointments to meet people in the hotel business.<br />
I: Have you ever recommended a hotel you haven’t inspected?<br />
D: Never. For example, yesterday I went into London just ot see one room in a<br />
large city centre hotel. I was offered <strong>for</strong>ty – four of particular tye of room <strong>for</strong> a<br />
client. This hotel has 14 different types and I wasn’t sure it was the right type.<br />
Just to be sure, I went to check and I’am glad I did. It wansn’t! you see, every<br />
time I recommend a room, my reputation is on the line.u<br />
I can’t af<strong>for</strong>d to make mistakes<br />
70
Unit 3<br />
TOUR EXECUTION<br />
PRONUNCIATION<br />
LISTENING<br />
P: PETER / D: DONALD E: MRS.ENDO<br />
P: Ok, so what time did they say they would be here , Donald?<br />
D: Well, they should be here at any moment<br />
P: Fine, Shall I complete the group check-in list when they get here?<br />
D: that’s good idea, and I’ll give you some help if you need it. good, here they are.<br />
Good morning! Welcome to the Fir Tree Hotel<br />
E: Good morning, My name is Megumi Endo. I’m the Tour Leader of the Endo Tour<br />
Group. Very nice to meet you<br />
D: good morning, Mrs Endo. I trust you had a pleasant flight. My name is Donald<br />
Carter, and I’m the Front Office Manager. I’ll be checking you in. and this is Peter<br />
makeland, my assisteant. I have there your registration cards. Could you please ask<br />
your group to fill in both their names and passport numbers on the cards?<br />
E: yes, of course, thank you. Now we might have a small problem. Three of our group<br />
are friends and they’d be happier if they shared a room. if they had told me earlier, I<br />
would have faxed you. I hope that’s not inconvenient.<br />
D: no, not at all. So that’s three fewer singles and one more triple, so that’s two fewer<br />
rooms in total. That won’t be a problem. Do you have the names?...Good, thank you.<br />
I’ll get an updated rooming list printed, give it to the Head Porter andthen he’ll be able<br />
to make sure all the luggage is taken to the right rooms. They all have their names on<br />
their luggage?<br />
E: yes<br />
D: good, that’s fine. The head porter will take care of that<br />
E: can I give you my passport list?<br />
D: thank you<br />
E: but I’m afraid I’ve left my voucher in my luggage. Cain I give it to you later<br />
D: yes, of course. that won’t be a problem. Now, I’m afraid we have a small problem.<br />
Because you are such a large group and it is so early in the morning, not all the rooms<br />
are quite ready. So I’ve just bleeped the food and beverage manager and she will be<br />
comng down in a minute to see to your food and drinks requirements while you are<br />
here.<br />
E: fine thank you<br />
71
D: wel, in fact, here she is. Mrs.Endo, may I introduce you to Patricia Clarke, our Food<br />
and Beverage manager. Patricia will take you through to the breakfast lunge and<br />
discuss your meal requirements. Thank you, Patricia<br />
E: fine , thank you<br />
D: ok, peter. Have you got everything?<br />
P: Note quite. What room did we allocate the tour leader?<br />
D: 304. And that’s Megumin with an ‘I” at the end<br />
P: ok, and the rooms. That’s three fewer singles, and one more triples. Twenty four,<br />
ten , three and thirty seven.<br />
D: That’s right, so the total is two fewer. Under additional remarks, make a note to tell<br />
Reception of the changes. Put something like “ tell reception two fewer rooms<br />
required”, then you can tick it off when we ‘ve done that. you’ve made a note about<br />
the voucher, haven’t you? yes, good<br />
P: fine, and Patricia Clarke – is that Clarke with an ‘e’ at the end?<br />
D: yes, that’s right. If you give me the sheet, I’ll just check it and sign it<br />
P: there you are<br />
D: ok…, fine. Now, let’s go and join them in the breakfast lounge<br />
2,3- preliminary negotiation<br />
P: PETER C: CARLA<br />
P: Peter Nicholson<br />
C: Hello Peter. This is Carla Manson from Flights of Fancy.<br />
P: oh, hello. We met last year, didn’t we? How are things going?<br />
C: not too bad. We’ve had a pretty good year<br />
P: that’s good. I heard you sold all just been looking at the figures.<br />
C: that’s why I was calling, actually, I thought we ought to meet to discuss charter<br />
arrangements <strong>for</strong> next season.<br />
P: yes, that’s good idea. shall we fix a time now? I’ve got my diary here<br />
C: what about next week- say Thursday?<br />
P: that’s the 28 th , isn’t it? no, I’m sorry, I’m busy all day. Could you make the<br />
following Thursday – that’s the 4 th of April<br />
C: no, that’s not very convenient. I could do the Friday, though<br />
P: yes, that looks good. shall we say 10:30?<br />
C: fine. I’ll come to your offices, shall I ?<br />
P: if you don’t mind, you remember where we are?<br />
C: yes, I thought it might be useful to sort out the basic agenda now, if that’s all right<br />
with you. I’d rather know in advance what’ll be coming up. Then we can both be<br />
prepared and get down to business quickly.<br />
72
P: good point<br />
C: I think we should start with a review of last year<br />
P: yes, I agree. I’ve got most of the reorts in. I can make sure I’ve got them all together<br />
by the 5 th<br />
C: ok, I’ll have our reports too. Then I suggest we look at the question of seat rates,<br />
and the size of our bookng next year. Obviously we’re looking <strong>for</strong> a more favourable<br />
rate if we take a larger block of seats.<br />
P: well, I understand what you’re saying. We can certainly llok at that. I think we’ll<br />
have to take into account release dates and cancellation charges.<br />
C: ok, point taken. My directors also wanted me to bring up the matter of time slots.<br />
We’d have prefered some better departure times last year- thre was quite a lot of<br />
customer dissatisfaction with some of the departure and arrival times. We felt we got a<br />
bit of a raw deal to be honest.<br />
P: wel mybe, but you’ve got to remember that on long-haul flighs there’s always going<br />
to be some inconvenience on timngs, either when you leave or when you arrive<br />
C: I’m not so sure, but in any case we can discuss that at the meeting<br />
P: of course. are there any other points you tingk we should discuss?<br />
C: just one other main one really. I thought it would be a good idea to look at the onboard<br />
extras – meals, drinks, movies, that sort of thing. We want to go a bit up-market<br />
this year, and stress the com<strong>for</strong>t and luxury of the whole package, including the flight<br />
itself a selling pint – especially with an airline with your reputation!<br />
P: hmm, flattery won’t get yo anywhere ! but sure, let’s look at the whole flight<br />
package. So is that everything?<br />
C: I think so. We’ve got a pretty full agenda there<br />
P: yes, will you be coming alone?<br />
C: no, I’ll probably bring my assistant, Jo Greenyer. She’s new to the company and<br />
it’ll be good experience <strong>for</strong> her.<br />
P: ok, I’ll probably just be me on our side,although I’ll make sure I have someone<br />
there to take minutes. I’ll also bring along the proposed flght schedules so we can look<br />
at theat question of time slots<br />
C: I’ll bring our draft brochure <strong>for</strong> you to look at as well. And the reports I mentioned<br />
P: good, that all sounds fine. So I’ll see you at 10:30 on the 5 th of April<br />
C: ok, see you then, bye<br />
P: bye<br />
Unit 4<br />
LOCAL TOUR<br />
73
LISTENING<br />
1- Guide:<br />
Good afternoon, lady and gentlement. My nameis Gunilla Bergman and I welcome<br />
you on baoard this boat, the sightseeing XII, which leaves shortly <strong>for</strong> one hour trip<br />
round the Old City of Stockholm. Be<strong>for</strong>e we start I’d like to tel you about our route.<br />
The old city is in fact a small island. It’s not possible fur us to go all the way round it<br />
beause the water to the north of it moves to fast <strong>for</strong> boats to travel there. the reason <strong>for</strong><br />
this fast movement is that the water to the east of the island is the Baltic Sea. To the<br />
west, the water is fresh, nota salt. It is the beginning of lake Malaren. At this point, the<br />
lake water flows rapidly into the sea. Our trip will end at the point close to the Central<br />
Railway Station… A you can see, we are now moving away from the land. The<br />
building almost next to us on the left is the Grand hotel and beyond that you can see<br />
the National Museum wihc contains order art. If you walk past that museum, over the<br />
bridge and on to the island Skeppsholmen, you can visit the Museum of Modern Art,<br />
which has more recent works.<br />
If you look over to the right now, ou cant’ miss the Royal Palace. It has more tha one<br />
room <strong>for</strong> everyday of the year..<br />
We are now going to leave the Baltic Sea , Ladies and Gentlement, by going through<br />
shissen, the Lock. In it we’ll be lifted bup to the lever of the lake ater… Right, now we<br />
are on Lake Malaren. The bridge that we’re now passing under carries the railway<br />
lines to the south and the west of Sweden. If you look over to the right now, you will<br />
be able to see the German Church. It’s in the middle of the old city , as you can see,<br />
quite high up… We’re now passing Hegeansholmen, that small island on the right next<br />
to the Old City.There you can find the oldest house in Stockholm…<br />
If you look over to the right now, you can see the <strong>for</strong>mer Parliament Building behind<br />
thr railway and road bridges, and in front of you is the Town Hall. We go quite close<br />
to it be<strong>for</strong>e we tie up at our arrival oint near the Central Station. Thank <strong>for</strong> your<br />
attention, ladies and gentlemen and I hope you have enjoyed the trip.<br />
2- Goodafternoon, ladies and gentlemen. My name’s Jenny and I welcome you on this<br />
tour of historic Charleston. I’d like to introduce you to our driver, Tom<br />
Our tour today will take about three hours but we’lll be stopping to visit a few places<br />
and to takes photographs. It’s a very ot day out there so we’ll take it easy. As you can<br />
see, the coach is air-conditioned, but we an adjust it if you want. Anyway, let’s begin.<br />
As we leave the hotel, we’re driving down Meeting Street towards the river front. On<br />
your left is the Old Market and just coming up on your right is the Gibbes Museum of<br />
Art, which contains one of the finest collections of American paintings, prints,<br />
drawings…<br />
74
Now as we pass this fine church on your left- St. Michael’s , the oldest church in the<br />
city, built in 1761 – we are n the centre of the Historic District. As you can see,<br />
virtually every house here is a fine example of southern architecture. These houses<br />
were nearly all owned by rich planters who came to Charlestonand the coast in the<br />
summer to escape the heat and the mosquitoes of the back-country. if you look down<br />
to your left, you’ll see the Heyward – Washington House, built in 1772 by Thomas<br />
Heyward, one of the men who signed the American Declaration of Independence…..<br />
Ok, ladies and gentlemen. The river is now in front of us on the other side of this<br />
raterh delightful park. On the left you can see the Calhoun Mansion, perhaps the finest<br />
of the Charleston Historic houses, although it was built a little later, in 1876, as a<br />
Victorian showpiece. I’ll tell you a little more about that in a moment, as we’ll be<br />
stopping there soon. The park is known as the Battery or officially, white Point<br />
Gardens, and you can see examples of cannons and other war relics. Charleston was a<br />
very important military centre, especially during the war of independence when the<br />
Americans fought many battles with the British fleet. We’ll be getting off the coach in<br />
a moment an walking along the harbour wall to Calhoun Mansion, and fromteh wall<br />
you’ll see many examples of this military and naval history <strong>for</strong>ts from the era of the<br />
War of independence, and from more recent times the aircraft carrier USS Yorktown.<br />
Ok, we’ll get off now. Please stay with me. If we do get separatd <strong>for</strong> any reason, we’ll<br />
be meeting at the coach again in one hour’s time at four o’clock at the Calhoun<br />
Mansion….<br />
Welcome back. I hope you enjoyed the Mansion. It certainly is something special, I<br />
think you’ll agree. WE’re now gong to drive a little way out of the historic town and<br />
visit the Charlets towne Landing, which will be our final stopping-point <strong>for</strong> today….<br />
We’re now crossing over the Ashley River Memorial Bridge, and the Charles Towne<br />
Landing is just over there on yout right. Let me tell you a little about it. this is the<br />
place where the first settlement was made in 1670. It has now been made into a large<br />
park with exhibits showing the colony’s history, a recreation of a small village, all in a<br />
delightful wooded atmosphere…<br />
We’re now back at the hotel. If you want to visit some shops then King street, the<br />
main shopping area, is just one block ahead of you. Thank you <strong>for</strong> your attention. I<br />
hope you enjoyed the trip, and I hope you all enjoy the rest of your vacation here in<br />
Charleston.<br />
3- Answerphone Message<br />
Hello, this is Jenny Townsend. I’am afraid I’m not available to take your call at he<br />
moment. But if you’d like to leave a message I’ll get back to you as soon as possible.<br />
Please speak after the tone.<br />
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Message 1<br />
Hello, Jenny, this is Alison from City tours. I was wondering if you were able to do a<br />
half-day panoramic tour <strong>for</strong> us on Tuesday the 6 th of August? It’s an open-top bus<br />
leaving from Baker street at 9 o’clock. If you can, can you get back to me on<br />
6307144? Bye<br />
Message 2<br />
Hi, Jenny. Remember me? It’s John Bevan- you did a special guided walk <strong>for</strong> us last<br />
year- all about the London of Charlest Dickens. Any chance of a repeat this year? Say<br />
Thursday the 15 th in the afternoon. Can you call me anyway? I’m on 01532289164.<br />
bye<br />
Message 3<br />
Hello, this is the Capital Guide booking service. We’re looking <strong>for</strong> a number of guides<br />
to work on a big incentive group we’ve got coming over on the week commencing<br />
Monday the 12 th of August. It involves an early morning transfer from Heathrow on<br />
12 th , followed by a London tour and evening theatre and dinner trip. Also an Ox<strong>for</strong>d<br />
visit on the Tuesday, then a return transer on Wednesday. Call us soon if you’re<br />
interested. The number is 2336060. Thank you<br />
Message 4<br />
Hello, it’s Alison again from City tours. Do you think you could do another job <strong>for</strong> us?<br />
It’s a half-day sightseeing and shopping trip, ending with tea at Harrods. Call me back,<br />
you’ve got the number. Oh, I almost <strong>for</strong>got it: it’s Friday the 9 th , 2 o’clock pick-up.<br />
Speak to you soon. Bye<br />
Message 5<br />
Hello, this is CTS tours. We’re looking <strong>for</strong> a guide <strong>for</strong> our four-day Scotland tour<br />
leaving on Friday the 16 th of August. It’s the standard Edinburgh and Lowlands trip.<br />
Would you be interested? If you are, phone David here at CTS – I know you’ve got the<br />
number. Look <strong>for</strong>ward to hearing from you.<br />
Message 6<br />
Pau Rogers here. I wanted to know if you could do a Hapmstead Sunday tour <strong>for</strong> us.<br />
You know the sort of thing - a walk on the Heath followed by a pub lunch. Either the<br />
11 th or the 18 th of August would be fine.It’s <strong>for</strong> the Americian friends of England<br />
group. Anyway phone me back tonight if you can. The number’s 7378192. bye<br />
Unit 5<br />
The other local tours<br />
1-Describing dishes<br />
1- A: are you ready to order?<br />
B: Almost, but can you tell me what a Wiener schitzel is?<br />
76
A: Wiener schnitzel. It ‘s meat. It’s a kind of beef – a slice of young beef… I think you<br />
say’ veal’<br />
B: oh, it’s veal.<br />
A: yes, veal. The meat is covered in breadcrumbs and then fried in butter. Sometimes<br />
the breadcrumbs are seasoned with black pepper.<br />
B: does it come with anything? Any vegetables?<br />
A: yes, Schinitzel is served with potato salad and a slice of lemon. If you want, you<br />
can also have roast potatores, French fries or rice.<br />
B: hmm. Sounds nice, and what is ..<br />
2-<br />
A: hello again. Have you had a chance to look at the menu?<br />
B: yes but there are things we don’t understand.<br />
A: that’s no problem. I’ll try to explain them.<br />
B: ok, can you tell us what tagines are?<br />
A: yes, that’s meat- normally it’s chicken or beef – and it’s cooked with potatoes,<br />
carrots , and perhaps some other vegetables. It’s a type of stew. Tagines are the pots<br />
that it’s cooked in<br />
B: mm, that sounds ok. And harira?<br />
A: Harira is a bit like tomato soup, but it’s got other vegetables in it, too.<br />
B: mm, that would be nice as a starter. And the salade Marocaine?<br />
A: a salade Marocane is normally made of chopped tomatoes, onion, green peppers,<br />
and cucumber. But here we also add boiled potatoes and olives. It’s very nice.<br />
B: ok, can we have another five minutes while we choose?<br />
A: yes, of course. there’s no hurry.<br />
2-Describing a festival<br />
Good morning everyone. Welcome to Venice. My name is Carlota and I’ll be your<br />
guide <strong>for</strong> this weekend when we see the Festa del Redentore, the Festival of the<br />
Redeemer, the high point of the Venice summer, with its spectacular firework display.<br />
Be<strong>for</strong>e I start: can you all hear me at the back? Good, ok, let me start by telling you a<br />
little about the history of the festival.<br />
From 1575 to 77, as you may know, Venice was hit by a devastating plague. It killed<br />
more than a third of the city’s inhabitants. In 1576, the city’s leader, the Doge,<br />
promised to build a church dedicated to the Redeemer, in return <strong>for</strong> help in ending the<br />
plague. On July 13 th 1577, the plague was declared over, and work began to buld the<br />
church. It was also decided that Venice would <strong>for</strong>ever give thanks on the third Sunday<br />
of July.<br />
77
Now, moving on to the festival itself. What happens is this: from early on the Saturday<br />
, boats are decorated with flower, lanterns and balloons. St Mark’s lagoon fills with as<br />
many as two thousand boats. You will see their occupants eating and drinking as they<br />
wait <strong>for</strong> the traditional spectaular display of firework. By the way, if you’re<br />
wondereing about dinner on Saturdayevening, you can make arrangements with the<br />
hotel <strong>for</strong> dinner on a boat. At around 11:30 pm ,the display begins. You’ll see<br />
fireworks illumination the silhouetted spires, domes, and bell towers of the city.<br />
On Sunday, you’ll see a pontoon of decorated gondolas and other boats strung across<br />
the Giudecca canal. Thisis to allow the faithful to walk to the church of Redentore.<br />
The climax of the festival and the most significant part if you remember what I said<br />
about the history of the festival, is the mass held in the presence of the Patriarch of<br />
Venice. This is a reminder that the Festa has a serious side.<br />
Oh, one thing I <strong>for</strong>got to mention is that the traditional food <strong>for</strong> Saturday night is roast<br />
, duck, watermelon, and of course wine. So, that’s the Festa Del Redentore. As you<br />
can see, it’s a wonderful event. Ok, are there any questions?<br />
3-4- practical on tour<br />
A.S: Sara; R: Receptionist<br />
S: hi, this is Sarah, thi guide from galloway tours. I ‘m just checking you got my<br />
message about the later arrival tonight<br />
R: let me see… yes, you’re not getting in until 9pm- Is that correct?<br />
S: yes, and did you get the message about late dinner as well?<br />
R: yes, we’ve booked you a supper <strong>for</strong> 9.30 in the bar.<br />
S: great. While I’ve got you , can I just check something else? There’s some confusion<br />
on the rooming list. Erm, in the printour I ‘ve got Mr and Mrs Sand<strong>for</strong>d in separate<br />
rooms, but is should be a double.<br />
R: Did you say Mr and Mrs Sand<strong>for</strong>d?<br />
S: yeah<br />
R: ok,..No, we’ve got them <strong>for</strong> a double.<br />
S: oh, good, and will that have a double bed or twins?<br />
R: a double bed<br />
S: thank you very much<br />
R: you’re welcome<br />
B.<br />
Welcome, everybody. Can you all hear me ok? Yes? Good. let me start by<br />
indtroducing myself- my name’s Sarah, and I’ll be looking after you today. Your<br />
driver today is Ken. We’re going to be on the coach quite a lot today because we’re<br />
taking a scenic route through the countryside, so I hope you’re all com<strong>for</strong>table. Is the<br />
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temprature ok? Good. we will be stopping <strong>for</strong> lunch in a very nice hilltop restaurant,<br />
and after a visit to the castle in the afternoon, we should arrive at tonight’s hotel<br />
around 6pm. I’ll be telling you a little bit about the countryside and some of the places<br />
we pass, but <strong>for</strong> te moment, just sit back and relax. Onece we’re under way, I’ll be<br />
passing through the coach, so if you have any questions about the day, please ask me.<br />
C.<br />
If you look to your left in a moment, you’ll see the top of Ben Nevis, which is the<br />
highest mountain in the British Isles, at a height of 1,344 metres. It’s cold at the top !<br />
now , one of the ladies was asking me about the Scottish kilt, so I’ll tell you something<br />
about this traditional dress, which is of courses still worn by many men today.<br />
D .<br />
Hi, this is Sara again. There’s another problem. The firs driver’s over his hours, so<br />
we’re going to have to tak a two hour break until the relief driver can get here. Ist that<br />
ok? It’s a nice place with some good shops , so I don’t’ think the passengers mind. I’m<br />
assuming it’ll be alright to get them each a complimentary drink. If that’s a problem,<br />
call me back on the mobile. Thanks.<br />
E .<br />
Ok, thank yo <strong>for</strong> listening. I hope you’ve enjoyed the first part of the tour. We’re going<br />
to take a break here. You’ll find a café and toilets in the bulding over to the left of the<br />
coach. Please be back on the coach in thirty mintes’ time – that’s at, er, eleven o’clock.<br />
Did you all get that? eleven o’clock. The coach departs at 11.05 precisely in order to<br />
meet our train connection. There’ll be a lot of coaches parked here, somake sure you<br />
know which one is ours- we’re displayig th number 64, ok? Now, pleas be careful as<br />
you get off, the steps are rather steep, and the roadt outside is a bit slippery. Thank<br />
you.<br />
Unit 6<br />
Outbound – the custom regulation<br />
1- Visa requirement<br />
This is the american Embassy visa in<strong>for</strong>mation line. This service includes in<strong>for</strong>mation<br />
on various types of Visa and related matters.<br />
A visa is not required <strong>for</strong> British citizens <strong>for</strong> most holdiays and business visits of<br />
ninety days or less. In total citizens of twenty –five countries are able to travel to the<br />
US without a visa. You must be a citizen of one of the following countries: the United<br />
Kingdom, Andorra, Argentian, Australia, Austria, Belgium, Brunei, Demark,Finland<br />
France, Germany, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Monaco,<br />
the Netherlands, New Zealand, Norway, San Marino, Spain, Sweden, and Switzerland.<br />
79
In addition to being a citizen of a qualifying visa free travel country , you cannot stay<br />
in the US <strong>for</strong> longer than ninety days, you cannot per<strong>for</strong>m productive work, and you<br />
are not allowed to accept paid or unpaid employment while in the US. If you are<br />
entereing by air or sea, u must hold a return ticket or onward ticket, and you must enter<br />
on board an air or sea carrier that has agreed to participate in the programme. Please<br />
check with your airlie to make sure they participate in the programme. If you onward<br />
ticket terminates in Canada, Mexico, Bermuda, or one of the Caribbean Island, you<br />
must be a resident of that country of destination. You must carry an unexpired passport<br />
valid <strong>for</strong> more than ninety days. If you are entereing the US overland from Canada or<br />
Mxico you don’t need to hae a visa. However, you need to complete a visa waiver<br />
application <strong>for</strong>m at the border crossing. Once you enter the US you may make sidetrips<br />
to Canada, Mexico, and the Caribbean Islands and return without needing a visa.<br />
If you are not a citizen of one of the countries named, or you plan to be in the US <strong>for</strong><br />
longer than ninety days, you need a visa. A B1/B2 visitors’ visa is the appropriate visa<br />
<strong>for</strong> holiday and business visits. You cannot per<strong>for</strong>m productive work or accept paid or<br />
unpaid employment while in the US.<br />
If you require a visa <strong>for</strong> travel to the US the embassy strongly recommends that you<br />
obtain a visa be<strong>for</strong>e purchasing your ticket. you may apply <strong>for</strong> a visa through the post.<br />
Un<strong>for</strong>tunately, because of the high demand, an appointment to apply in person at the<br />
embassy may not be available <strong>for</strong> several weeks. In addition, those who have been<br />
refused visas twice in the past six months are not eligible <strong>for</strong> further consideration.<br />
Please note that applications by post tak three weeks. To apply by post, please send a<br />
completed visa application <strong>for</strong>m, your passport , a receipt showing payment of the visa<br />
application fee, a passport-sized colour photo, and a stamped self-addressed envelop to<br />
the following address: Visa Branch, US Embassy, 5 Upper Grosvenor Street, London<br />
W1A 2 JB.<br />
2- AT CHECK-IN DESK<br />
Dialogue 1<br />
C: check-in clerk, p: passenger<br />
C: good morning<br />
P: good morning. Is this check-in <strong>for</strong> BA113 to Paris?<br />
C: it is. Can I see your ticket?<br />
P: sure , here you are.<br />
C: thank you. can you put your suitcases onteh baggage scales?<br />
P: ok<br />
C: three cases. Hmm. They’re a bit heavy. You’ll have to pay an excess baggage<br />
charge, I’m afraid.<br />
80
P: oh, dear. What’s the limit then?<br />
C: 30 kg on this flight. And you have nearly 40 kilos.<br />
P: how much do I have to pay then? Or can I tak this one on as hand baggage?<br />
C: I suppose so- if you put our other bag inside it.<br />
P: ok, yes, it fits,. It that under 30 kg now?<br />
C: yes, just about<br />
P: good, that’s saved some money! thank you very much indeed.<br />
C: now, would you like an aisle seat or window seat..?<br />
Dialogue 2<br />
C: un<strong>for</strong>tunately, I can’t put you all together<br />
P: what!<br />
C: I can do two in row 6 and tow in row 11<br />
P: oh, no, can’t you do anything else? It’s an 8 hour flight to Orlando. We don’t’ want<br />
to be separated <strong>for</strong> that length of time.<br />
C: well , I don’t think there’s any other possibility. I’m afraid. As I said, I haven’t got<br />
four seats together.<br />
P: that’s isn’t good enough. Isn’t there something else yu can do?<br />
C:Lee me see. What’s about two in row 14 – and aisle seat and middle seat- and two<br />
ailse seats in 13 and 15. at least , you’d be able to talk to each other.<br />
P: ok, I suppose that’ll do if you’ve nothing better, but I would have thought that as we<br />
got here tow hours be<strong>for</strong>e the flight we’d have been able to sit in the same row<br />
Dialugue 3<br />
C: would you like a window seat or an ailse seat?<br />
P: could I have an aisle seat, please?<br />
C: of course, seat 15C<br />
P: good, because I want to keep my guitar with me<br />
C: oh I’m sorry you won’t be able to put anything in the aisle.<br />
P: really? yes, offcourse, I didn’t really think. But what do I do with this guitar case?<br />
C: I’ll have to check it in with your suitcase<br />
P: but I don’t’ really want it to ge damaged in the hold – it’s very valuable to me<br />
personally.<br />
C: I’m sure it’ll be safe.<br />
P: hm, I don’t know<br />
C: well, what you could do is check it in with one of the ground staff just be<strong>for</strong>e you<br />
board the plane. They’ll put it in a special place in thehold reserved <strong>for</strong> fragile items.<br />
P: ok, I guess that’s all right<br />
C: Right, I’ll just put this tag on<br />
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P: thank you<br />
C: and here’s your boarding pass<br />
3- international etiquette<br />
Ok everyone. On a round the world cruise you’re obviously gong to visit a lot fo<br />
different countries and experience a lot of different culturs, and I just wanted to say a<br />
few words about what we call interenational etiquette- being aware of the appropriate<br />
way to behave socially, in public. We’ll give you specific advice when you’re going<br />
on particular shore excursions, but I thought a few gernerl words of advice now<br />
wouldn’t go amiss.<br />
Really, it’s all about respect. I’m sure a lot of you already know about visitng<br />
churches, mosque, and other religious buildings. Its important to wear appropriate<br />
clothes and cover up bare skin. Men should always wear shirts. Hosrt are not a good<br />
idea <strong>for</strong> women – women should in general avoid showing bare shoulders, arm or legs<br />
and in mosques and temples you’ll need to cover your head too. In fat, when we’re in<br />
Egypt, the Middle East,and Asia you’ll also need to take off your shoes be<strong>for</strong>e you<br />
enter any religious building – outdoor shoes are seen as carrying all the impurities of<br />
the world.<br />
I wonder if any of you know about some other customs. For example, when we get tot<br />
the Far East, from Singapore on wards, you should be particularly careful about your<br />
posture. The soles of your feet, <strong>for</strong> example, are considered to be the dirtiest part of<br />
yur body, and you should never point your foot at someone –so crossing your legs in<br />
public is not a good idea when we’re in Singapore and Thailand. Also, avoid pointing,<br />
certainly at people, but also at objects. In Japan, and other Far Eastern countries,<br />
blowing your nose in public is alsonot really acceptable.<br />
When it comes to greeting people in different counries there are a lot of differences.<br />
You’ll findEgyptian and Middle Eastern men kissing each other. The spanish and<br />
many other sourthern Europeans aso kiss each other on the cheeks- though not<br />
normally the men. In Japan, they’ll bow – and the extent of the bow depends on the<br />
respect due to that person. But <strong>for</strong> you, probably the safest way to greet someone,<br />
certainly outside Asia is just a firm shakehand. Although you must make sure it’s your<br />
right hand; in a lot of counties, particularly African and Middle Eastern countries, the<br />
left hand is regarded as unclean, so you shouldn’t give things to people, pass food, and<br />
so on, with your left hand.<br />
Food and eating habits is probably the most interesting area of international etiquette,<br />
but you’ll be eating in international restaurants most of the time - although I hope you<br />
can handle chopsticks! You probably won’t get invited to anyone’s home on this trip<br />
but if you ever do, make sure you check out the way to behave first. There’s lots of<br />
82
potential <strong>for</strong> unintentionally causing offence. For example, in Singapore you should<br />
always say not to a second helping of food, and it’s polite to leave some food on your<br />
plate at the end, whereas in somewhere like Russia tht would probably offend your<br />
host.<br />
Well, perhaps that’s enough on international etiquette <strong>for</strong> the moment. You’ll find a lot<br />
more in<strong>for</strong>mation in your welcome packs, and I’d like to suggest you have a good look<br />
at the section on tipping and bargainig in particular.<br />
Now I’ll hand over to Julia who’sl going to tell you about the entertainment<br />
programme on board.<br />
Unit 7<br />
Car hire<br />
1- CAR HIRE<br />
T: TOURIST, A: AGENT<br />
T: I’m thinking of hiring a car. Can you tell me about your rental terms?<br />
A: certainly. Hre is our brochure. These are the weekly rates. They include unlimited<br />
mileage, insurance, and government tax of 20%<br />
T: hmm. What’s the difference between Collision Damage Waiver insurance and<br />
ordinary insurance?<br />
A: well, the ordinary insurance does not cover you completely if you have an accident.<br />
You still have to pay the first 25,000 drachmas. The CDW insurance means you don’t<br />
pay anything if you have an accident - even if it’s your fault.<br />
T: hmm. I must say,I’m a little worried. I haven’t driven on the right since I was in<br />
France about five years ago and then I had an accident<br />
A: I see<br />
T oh, it wasn’t my fault<br />
A: you do have a full clean licence..?<br />
T: yes<br />
A: ok, I’m afraid we don’t have anything in Group A and B at the moment. We’ve<br />
been very busy <strong>for</strong> the last month or so. I can give you a Nissan Cherry<br />
T: I suppose that will do<br />
A: right. How longdo you want to keep it><br />
T: two week, please, until 16 May, and I think I’ll take out CDW insurance, too<br />
A: ok, could I see your passport and licence, please…Thank you. now, will you be the<br />
only driver?<br />
2- care hire dialogue<br />
E: employee, c: customer<br />
E: good afternoon, sir. Can I help you?<br />
83
C: yes, hello. We pre-booked a car and we’ve come to prick it up<br />
E: certainly. What’s your name?<br />
C: Jacobson<br />
E: ok, was it an online booking?><br />
C: yes, we booked it fromt the UK<br />
E: right. Here we are you booked the four door economy manual with air<br />
conditioning?<br />
C: that’s right<br />
E: we’ve got a special offer at the moment. Would you like to upgrade to the compact<br />
four-door <strong>for</strong> just an extra ten rand a day?<br />
C: no,thanks. There’s just the three of us. I think we’ll be ok in the economy.<br />
E: ok, I just need to check a few things. You’re going to drop off here in ten days’s<br />
time. Is that correct?<br />
C: correct. On the 21 st of August<br />
E: can you confirm your age?<br />
C: I’m 26<br />
E: and you’ve decided to stay with the four door economy manual with air<br />
conditioning?<br />
C: yes,<br />
E: I notice you’ve only booked the collision damage waiver and the third-party<br />
liability. Do you want to take out any additional insurance cover?<br />
C: I did think aobut he windscreen cover but I decided against it<br />
E: ok, do you want to book any extras?<br />
C: I thought we’d booked the baby seat?<br />
E: it’snot here, but that’s no problem, sir. We can easily add it. how old is the little<br />
one?<br />
C: she’s two<br />
E: right, I ‘ll add that to the invoice. Is there anything else you require?<br />
C: no, that’s everything , thank you<br />
E: ok, could you just sign here?<br />
C: here? Ok<br />
E: how will you be paying the balance?<br />
C: by credit card. Here you are<br />
E: thank you. Right, Mr Jacobson, here’s the key. This is my colleague, Evan. He’ll<br />
bring the car around <strong>for</strong> you and show you the basics. And we’ll see you in ten days’<br />
time. Have a great trip.<br />
C: thank you<br />
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3- problem on tour<br />
G: guide, p: Mrs Parsons<br />
G: ok ladies and gentlemen. I’m very sorry about this, but as you can see we have a bit<br />
of a problem. Let me explain the situation. Un<strong>for</strong>tuanately the coach has broken down<br />
and we’re going to have to wait <strong>for</strong> a relief coach. Now, pleas keep calm. There’s<br />
nothing to worry about as the company assure me the relief coach will be here in less<br />
than an hour. I know it’s very hot on the coach. So this is what we’re gong to do:<br />
we’re going to leave the coach and go up the ank to rest in the sade of the trees up on<br />
your left. But we have to be very careful as we’re on a busy motorway. Um, the driver<br />
will lead you up the bank. I hope that’s clear? So starting from the front..oh, yes, and<br />
leave your bags on the coach, just take your valuables and any water if you have any…<br />
oh, dear, what’s the matter?<br />
P: I’m not sure I can climb up that bank. I ‘ve got a bad leg.<br />
G: ok, please don’t worry. Mrs Parson,. Just sit here <strong>for</strong> a while. We’ll let the others<br />
off first.<br />
P: but I really don’t think I can get up there.<br />
G: I know, I understand.um, I’ll tell you what we’ll do. when everyone else is off you<br />
can stay on the coach and sit at the front- with the door open, you’ll be cool. Would<br />
you prefer that?<br />
P: ph, yes dear, that would be lovely.<br />
G: ok, now just wait here and try to relax. Here are some tissues. I get some water <strong>for</strong><br />
you<br />
P: thank you so much<br />
Unit 8<br />
1- rural tourism<br />
1- I love my job because I can work here inmy village. We used to come and play<br />
around this church when I was a little girl, but I never thought that I would one day be<br />
the guide. I studied in Heraklion and got my diploma in tourism. And then the town<br />
council decided they needed a guide because the church is important, even though it is<br />
small. So now I’m living and working in the village I was born in. I love that.<br />
2- rural tourism is a good opportunity <strong>for</strong> this part of Thailand. Visitors to Uhphang<br />
can see the way of life of the local hill people. These people – the Karen hill tribekeep<br />
elephants as a means of transportation and theylive very close to nature. And<br />
there are other activities <strong>for</strong> rural tourism like trekking, rafting, and nature-watching.<br />
All these activities helop to make this a potential area <strong>for</strong> ecotourism.<br />
3- rural tourism has given new life to an old industry here in Tamil Nadu. In the past in<br />
this part of India, people make many thingsfrom the banana tree.<br />
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A lot of tour traditional foods are made from banana. And we make baskets from fibre<br />
that we make from the banana tree leaves. My mother and grandmother made basket<br />
and now iam learniing to do it too.<br />
2- holiday advertisment<br />
1- R: representative; c : custormer<br />
R: hello, can I help you?<br />
C: yes, I saw our advertisement in the world wildlife magazine and I’m interested in<br />
getting some more in<strong>for</strong>mation.<br />
R: right, that was our safari holiday, wasn’t it?<br />
C: er, yes, the rhino one<br />
R: ok, what would you like to know? I’ll send you a brochrue of course, but I can give<br />
you some in<strong>for</strong>mation now as well.<br />
C: thanks. Where exactly doest the tour go?<br />
R: it’s in the nort-east of India, mainy in the eastern Himalayas – which as you can<br />
imagine provides some particularly spectacular scenery. But the tour also visits Delhi,<br />
agra, and Calculta.<br />
C: what about accommodation, - the ad mentions first class hotels. Are the faciliteiis<br />
really that good?<br />
R: well, you’ve got toe remember that this region has only recently been open to<br />
tourism, so if you’re looking <strong>for</strong> an endless succession of 5star hotels then you’re<br />
going to be disappointed. But all the hotels we use are clean and com<strong>for</strong>table, and<br />
you’ll find that any small lack of amenities is more than made up <strong>for</strong> by the beauty of<br />
the surroundings<br />
C: oh, I’m sure. I’m not after luxury<br />
R: well, infact a lot of the places we stay at are quite luxirious – the Wild Grass Lodge<br />
in the middle of the Kaziranga National Park, <strong>for</strong> example wehre we stay <strong>for</strong> three<br />
nights <strong>for</strong> the main rhino and elephant safari, is very charming<br />
C: sounds good. now the advert said it’s an 18 day tour. Is that the only tour you offer?<br />
R: that’s our only ‘in search of rhino’ tour but we do many other tours to different<br />
parts of India, and we can also arrange independent tours and help you with different<br />
itineraries which could include many of the places ont eh rhino tour. You’ll see it all in<br />
the brochure- just get back to us if you want to arrange something a bit different.<br />
C: great. Just a couple more questions if you don’t mind.<br />
R: sure, thatls what we’re here <strong>for</strong><br />
C: I know we hope to seerhino and elephants. What other things will we see?<br />
R: well, with luck , you’ll see wild buffalo, deer, monkeys and gibbon, and possibly a<br />
tiger or two. There’s alos some beautiful exotic plants – orchids in particular. And of<br />
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course there are man-made places – The Taj Mahal, temple, Budhist monasteries, and<br />
so on. But I think the thing that impresses most of our clients is the amazing beauty of<br />
Hymalayas – there’s nothing like it.<br />
C: what happens about meal?<br />
R: <strong>for</strong> most of the tour we include room and breakfast only, so that you get a chance t<br />
o uselocal restaurants- they’re very cheap in any case- but in some more remote<br />
places, such as the Kaziranga National Park we include full board. You’ll see the<br />
details in the brochure and price list.<br />
C: good, well, thanks you’ve been very helpful. Could you send me that brochure?<br />
R: certainly. What’s your name<br />
C: it’s..<br />
2-<br />
R: hello, Peter speaking. Can I help you?<br />
C: yes, I saw your ad in the paper and I wanted to find out a little bit more.<br />
R: certainly. I can send you a copy of our latest brochure.<br />
C: that would be great. Can I just ask a few things first , though?<br />
R: of course<br />
C: on the Antarctica trip, whereabouts do we go? Presumably we don’t actualy get toe<br />
the South Pole?<br />
R: no, you don’t. you start in Buenos Aires and thn you fly south across patagonia to<br />
Tierra delFuego where you set sail <strong>for</strong> the Antarctic peninsula. You stay mainly onteh<br />
coastal areas, where most of the interesting wildlife is<br />
C: and accommodation is on the ship most of the time?<br />
R: yes, you’re in hotels <strong>for</strong> the first two nights and then again <strong>for</strong> the last night, but the<br />
rest of the time you’re on board the expedition ship.<br />
C: what are facilites like there?<br />
R: Very good. com<strong>for</strong>table fully furnished cabin, all with waiter service- most meals<br />
are included , by the way. There’s al ibrary and laboratory a, a heated plunge pool and<br />
a sauna<br />
C: I see. Sounds great. I wasn’t quite sure how long the trip was?<br />
R: we’ve got two different itineraries – 14 days or 16 days. The 16 day includes two<br />
extra days on the Antarctic peninsula.<br />
C: so, what can I expect to see on the trip? Apart from snow and ice that is!<br />
R: you’ll certainly see a lot of that and it’s beautiful, especially some of the glaiers.<br />
Mainly it’ll be penguin and seal colonies, but you’ll also see whales, and of course you<br />
may even catch a glimpse of the rarest Antarctic species of the all – the human being!<br />
We visit a research station and an abandoned whaling station<br />
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C: well, thanks. Can I give you my name and address <strong>for</strong> the brochure?<br />
Unit 9-<br />
Business travel<br />
The needs of the busines traveller<br />
I: interviewer; c: Carlo<br />
I: what od business travellers look <strong>for</strong> most in a travel company?<br />
C: mainly it’s speed and efficiency, nof fuss, not tot have to worry about the<br />
arrangement,. They want to be able to say we want this and we do it. ordinary tourists,<br />
maybe they want to spend time talking about the different possibilities- it’s part of the<br />
fund <strong>for</strong> them, but not business travellers. They want to be able to bok alst minute, and<br />
24 hours a day and to make changes at the last minute and thingsk like express check<br />
in and use of a business and lounge at airport. They also want the personal touc. We<br />
allocate an account manager to each of our clents and they have all the client history at<br />
their finger tips things like preferences on window or aisle seats, type of hotel room,<br />
meal options.<br />
We like to know our clients<br />
I: ys, that must be important<br />
C: yes, nad it means we can arragne everything <strong>for</strong> them- flights , transfer, hotel, car<br />
hire , meeting rooms<br />
I: so it’s a kind of package<br />
C: not really a pakage, more of a menu – this is what we can offer – which services do<br />
you want us to arrange <strong>for</strong> you<br />
I: as far as hotel requirements go, what do business travellers tend to look <strong>for</strong>?<br />
C: assuming the basics of com<strong>for</strong>t, cleanliness, fast internet access, and so on, the<br />
numver one is location - centre of town, near to the airport, bothof thoseif possible<br />
I: business travel has an image of luxury high costs, high expense accoutns, and so on.<br />
Is that true?<br />
C: certainly not. Businesses these days are looking <strong>for</strong> value <strong>for</strong> money. of course,<br />
compared to regular tourists, they still tend to use higher quality accommodation and<br />
upgraded travel, particularly when entertaining important client. For us it’s a bit of<br />
balancing act providing excellent quality and servie, but not charging too much. But<br />
we find ways to go the extra mile<br />
I: go the extra mile? What do you mean by that?<br />
C: giving a little bit extra that will make them appreciate us and justify why they<br />
should use us rather than book direct over the internet. For example, I’ve already<br />
mentioned the personal touch, ut we also offer support servicves such as in<strong>for</strong> packs<br />
on the place they’re going to- simple fact sheets,with practicalities of time difference,<br />
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climate, transport services, visa and health requirements and so on. Also we produce a<br />
mini culture guide covering basics of socail etiquette do and doing business with<br />
different cultures. It’s proved very popular.<br />
I: that’s very interesting. thanks <strong>for</strong> talking to us , Carlos<br />
C: you’re welcome<br />
2- the needs of the business traveller<br />
I: interviewer, m: Mark<br />
I: Mark, your company specializes in corporate travel. What exactly does that mean?<br />
M : well, we aim to look after all the needs of the business traveller. That includes<br />
booking flights, and hotels, and planning and arranging itineraries, advising on<br />
location, sorting out conference venue, providing VIP services, arrangnig visas and<br />
insurance, and so on.<br />
I: quite a range<br />
M: yes, what we’re doing really is offereing a complete package <strong>for</strong> the business<br />
traveller so that he or she can concentrate on the business while wel look after the<br />
travel<br />
I: do you find that the needs of the business travelers are different from the ordinary<br />
tourist<br />
M: yes, quite different. To start with, we don’t usually deal directly with the person<br />
who’s going to be using our services – it’s more likely to be as secretary or an assistant<br />
who makes the arrangements. Also, <strong>for</strong> the ordinary tourists the arrangements <strong>for</strong> the<br />
flights, the hotel, the resort, or whatever are all part of the fun, and they want to spend<br />
time choosing them. But <strong>for</strong> the business traveller, they’re just a means to an end. First<br />
and <strong>for</strong>emost what the business traveller want is speed and efficiency. One of the most<br />
common request is a reservation at short notice, and we pride ourselves on being able<br />
to provide this.<br />
I: do you have any special ways of doing this?<br />
M: well, we keep detailed records of a clients’ history, all their preferences and<br />
particular needs, so we know which airline they prefer to fly with , which class they<br />
want to fly and so on. With corporate travel the secret is knowing your customer and<br />
being able to provide the full range of services of their needs. We take over the whole<br />
contract <strong>for</strong> a company’s business travel arrangements. In return we can offer<br />
attractions like discounts and extended credit.<br />
I: what exactly is extended credit?<br />
M: it means we can set up an account and give the client a longer period to pay,<br />
sometimes as much as ten weeks. The ordinary tourist usually has to settle up 8 weeks<br />
be<strong>for</strong>e departure.<br />
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I: I see. And in general, what things are most important <strong>for</strong> business travellers?<br />
M: it’s difficult to generalize, but it’s probably flight times- they want to have a choice<br />
of times. That and a a speedy transfer throught the airport so,if we can ensure express<br />
check-in and check-out it’s a bonus. Things like good food and free champagene aren’t<br />
as important as some advertisers want you to think.<br />
I: what about upgreads?<br />
M: yes, they’re quite important. Automatic upgrades, which some airlines offer, are<br />
especially important fo the frequent travelller. We always make sure we know which<br />
airlines have special promotion on because you often get good deals which can save<br />
the client money<br />
I: could you tell me something about wath the business traveller looks <strong>for</strong> in the hotel<br />
accommodation that you arrang?<br />
M: number one is location – not far from the airport and not far from the city centre,<br />
ow whereever they ‘re doing business. That’s asuming , of course, that the hotel has<br />
everything that we would regard as essential, sucha s ensuite facilites, and access to<br />
fax, and modem.<br />
I: what about things like meeting rooms and business suies?<br />
M: yes, well they can be important, depending on the purpose of the trip. But I would<br />
say that com<strong>for</strong>t is prbably more important. You often find that particular clients are<br />
very loyal tocertain hotel chanis partly because they can often get better deals through<br />
priority clube, - you know thngs like discounts, and express check-in and check-outalso<br />
because they like to know what to expect, a sort of home from home. So once<br />
again it pays to keep our client history records up todate.<br />
I: right, thanks, Mark. Good luck with the business.<br />
M: thanks<br />
Unit 10- health and safety<br />
I’d like to say a few words on the hotel’s health and safety regulation. Now, this is a<br />
serious subject, so please listen carefully.<br />
Firstly, fire. The hotel has reuglar fire drills so please find out where the assembly<br />
points are <strong>for</strong> your area. We test the alarms regularly and you must keep the fire exits<br />
clear at all times so please check them carefully.<br />
Secondly, accidents. We must keep the hotel clean and tidy at all times, as guest could<br />
trip on torn carpets or slip on dirty floors. If you see an accident, find a first aider<br />
immediately. We have several members of staff who are trained first aiders and their<br />
name are at reception. Please read the list carefully.<br />
Thirdly, the kitchen area. Many cleaning products are poinonous so these must be<br />
marked clearly and kept away from food. when lifted heavy objects, bend you knees<br />
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and don’t strain your back. And finally, when using the food slicer all staff must put<br />
the guard in place. Now are there any questions? Yes..<br />
REFERENCES<br />
[1] TOURISM 1 – Robin Walker and Keith Harding (2006) – OXFORD<br />
University Press.<br />
[2] ENGLISH FOR THE HOTEL AND TOURIST INDUSTRY, (translated<br />
by ) Nguyen Thanh Chuong (, Social Science Publishing , 2003<br />
[3] GOING INTERNATIONAL, <strong>English</strong> <strong>for</strong> <strong>Tourism</strong> – Keith Harding<br />
(2001) - OXFORD University Press.<br />
[4] WELCOME! <strong>English</strong> <strong>for</strong> the travel and tourism industry – Leo<br />
Jones (2003) – NXB Treû.<br />
[5] FIRST CLASS <strong>English</strong> <strong>for</strong> <strong>Tourism</strong> – Trish Stott & Roger Holt<br />
(1991) - OXFORD University Press.<br />
[6] HIGHT SEASON <strong>English</strong> <strong>for</strong> the Hotel and Tourist Industry –<br />
Michael Duckworth (2006) - OXFORD University Press.<br />
[7] HIGHLY RECOMMENDED <strong>English</strong> <strong>for</strong> the Hotel and Tourist<br />
Industry - Trish Stott and Rod Revell (2004) - OXFORD University<br />
Press.<br />
[8] TOURISM AND CATERING – Neil Wood (2003) -OXFORD<br />
University Press.<br />
[9] FOR NATIONAL CERTIFICATION OF LISTENING SKILL, LEVEL B,<br />
- Le Huy Lam , HoChiMinh City publishing ,2009<br />
[10] SAIGON, A GUIDE BOOK- Vietnamerican trading company-<br />
TuoiTre Publishing 2002<br />
[11] THE GUIDE – Vietnam economic times- Land,Sea,Nature,<br />
People- April 2009, The Army printing house No.2 HCMC with CTP<br />
Technology<br />
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[12]VIETNAM DISCOVERY – Ministry of Culture, sports,and tourism-<br />
Issue 85 ,March 2009<br />
[13]INTERNATIONAL HOTEL ENGLISH – Leila Keane(1990)-Prentice<br />
Hall<br />
[14]TOURISM – Neil McBurney (1996) - Prentice Hall<br />
[15] ENGLISH PRONUNCIATION IN USE , Mark Hancock- The Youth<br />
publishing 2004<br />
[16] ELEMENTS OF PRONUNCIATION- Colin Mortimer – Cambridge<br />
university press- 1985<br />
[17] AT YOUR SERVICE, - Trish Stott- ox<strong>for</strong>d university press<br />
[18] INTERNET WEBSITE<br />
- page http://en.wikipedia.org/wiki/Nha_Trang, )<br />
- website http://www.vietnamimpression.com/attraction-detail.asp<br />
- http://www.clicktovietnam.com/Vietnam_tour/Sapa-Trails-Discovery-Vietnam.asp<br />
- http://en.wikipedia.org/wiki/Chinese_architecture<br />
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