<strong>Contact</strong> <strong>Centre</strong> <strong>Industry</strong> <strong>Directory</strong> Listings Operations & Service Solutions NETELLER 323B - 41 Avenue NE Calgary, AB T2E 2N4 P: 403-769-360 e: colleen.b@neteller.com <strong>Contact</strong>: Colleen Boyer, Director, Customer <strong>Contact</strong> <strong>Centre</strong> NETREFLECTOR, INC. 2835 82nd Ave SE, #S100 Mercer Island, WA 98040-3055 www.netreflector.com P: 206-973-5448 F: 206-973-5478 e: murielg@netreflector.com <strong>Contact</strong>: Muriel Guilbert, Marketing Manager NetReflector helps corporations enhance their profitability by assessing the satisfaction and loyalty of their audiences anywhere in the world, in any language, in real time. NORTHERN COMMUNICATION SERVICES INC 230 Alder St Sudbury, ON P3C 4J2 P: 705-673-6888 www.northerncom.com <strong>Contact</strong>: Mike Shantz NORTHERN 911 230 Alder St Sudbury, ON P3C 4J2 P: 705-669-2750 www.northern911.com <strong>Contact</strong>: Mike Shantz ONE CALL CONCEPTS 103-30 East Beaver Creek Richmond Hill, ON L4B 1J2 <strong>Contact</strong>: Corrado Ferrara, Team Leader-Ontario OPTINET SYSTEMS INC. 21331 Gordon Way, Unit 3190 Richmond, BC V6W 1J9 www.optinetsystems.com P: 604-288-1300 / F: 604-233-1255 e: ssherrod@optinetsystems.com <strong>Contact</strong>: Suzanne A. Sherrod, President & Managing Director, Sales Optinet Systems offers contact center solutions, sales, project implementation, support and service covering IP-PBX, automatic call distribution )voice, email, web queuing), monitoring, visual display, performance statistics (real time & historic), remote agent, on site voice documentation aka voice logging, storage and retrieval, hosted ASP voice recording services, automatic database look ups (screen pops), out of box support for MS CRM integrations, Salesforce.com, and NetSuite plus ACT! and GoldMine, customized database integrations and more. Optinet Systems headquartered in British Columbia, is a federally incorporated technology integrator serving clients in Canada and globally. PREFERRED ONE 60 St. Clair Avenue East, 5th Floor Toronto, ON M4T 1N5 www.preferredone.ca P: 416-863-0302x22 F: 416-863-5120 e: chandlerar@gmail.com <strong>Contact</strong>: Adam Chandler, Sales PRIMUS CANADA 400-5343 Dundas Street West Toronto, ON M9B 6K5 P: 416-207-7173 / F: 416-207-7618 e: mdelongte@primustel.ca <strong>Contact</strong>: Stefanie Neheli, Communications Manager PROTOCOL INTEGRATED DIRECT MARKETING SERVICES 101-1134 Sainte-Catherine rue W Montreal, QC H3B 1H4 P: 514-876-8760 F: 514-876-8746 <strong>Contact</strong>: John Heltzer, President, Protocal <strong>Contact</strong> Centers Division RAYBEC COMMUNICATIONS INC 305-66 Gerrard St E Toronto, ON M5B 1G3 www.raybec.com P: 416-595-5373 e: info@raybec.com <strong>Contact</strong>: Robert Beckerman, President RESPONSIVE MARKETING GROUP (RMG) 1235 Bay St. Suite 505 Toronto, ON M5R 3S9 www.rmgsite.com P: 416-921-6595x22 F: 416- 92-1 2373 e: marianne@rmgsite.com <strong>Contact</strong>: Marianne Mulders, VP ROBERTSON TELECOM 270-1075 West Georgia Street Vancouver, BC V6E 3C9 P: 604-664-7660 F: 604-688-3105 <strong>Contact</strong>: Ronald Barker ROGERS BUSINESS SOLUTIONS One Mount Pleasant Rd Toronto, ON M4Y 2Y5 P: 416-596-5702 F: 416-596-5912 <strong>Contact</strong>: Heather Simmons, VP of Marketing & Product Development SALESFORCE.COM 800-20 Bay St Toronto, ON M5J 2N8 www.salesforce.com P: 647-258-3800 F: 647-258-3801 e: info@salesforce.com <strong>Contact</strong>: Michael Basch, Vice President, Corporate Sales Canada Salesforce.com is the international leading in on-demand customer relationship management (CRM) services. Companies trust their vital customer and sales data to salesforce.com more than any other CRM company in the world. SCHEDULING STAFF INC 2C-31 Barr Rd Ajax, ON L1S 3Y1 www.schedulingstaff.com P: 905-426-6565 e: ctaylor@schedulingstaff.com <strong>Contact</strong>: Colin Taylor, CEO SMT DIRECT MARKETING INC 1400-5255 Yonge St. Toronto, ON M2N 6P4 www.smtdirect.com P: 416-485-6500 F: 416-485-5635 <strong>Contact</strong>: Michael Hart, VP, Global Support Services STRATASOFT 519 N. Sam Houston Pkwy E, Suite 550 Houston, TX 77060 P: 832-446-4501 www.stratasoft.com <strong>Contact</strong>: Asim Saber Stratasoft Inc is a global leader in contact center technology solutions, providing innovative CTI products to the industry since 1995. Our products consist of Stratadial Vc2 our award-winning contact center management system with Predictive/ Preview/Progressive Dialer, Inbound and Blended call capability, <strong>Call</strong> Recording, and ACD functionality, StrataVoice, an unattended message notification system, and IVR. TELACQUIRE MARKETING GROUP INC. 101-1001 W. Broadway Unit 125 Vancouver, BC V6H 4E4 www.telacquire.com P: 604-677-7780 e: edwards@telacquire.com <strong>Contact</strong>: Edward Soorany, President TELEPOLL CANADA INC 300-19 Mercer St Toronto, ON M5V 1H2 www.telepoll.net P: 905-977-0608 e: ctaylor@telepoll.net <strong>Contact</strong>: Colin Taylor, President TRIAD SERVICES INC 35-22 Cours Dominion Montreal, QC H3J 2X1 www.triadservices.com P: 514-931-0663 F: 514-931-4429 e: pmjasmin@triadservices.com <strong>Contact</strong>: Pierre Marc Jasmin, President TRIOPUS GROUP 5554 Leibel Cres Regina, SK S4X 4E7 www.triopusgroup.com P: 306-546-3284 e: tamara@triopusgroup.com <strong>Contact</strong>: Tamara Kerr, Principal VONAGE CANADA 301-2660 Matheson Blvd E Mississauga, ON L4W 5M2 <strong>Contact</strong>: Gary McLean, Director Alternate Channel Sales YELLOW PAGES GROUP 4260 Still Creek Drive Burnaby, BC V5C 6C6 P: 604-296-4167 e: louise.waterkamp@ypg.com <strong>Contact</strong>: Louise Waterkamp TECHNOLOGY SOLUTIONS Agent Productivity Tools ACD Software & Products Billing Systems Broadband Telephony <strong>Call</strong> Accounting Systems <strong>Call</strong> <strong>Centre</strong> Networking <strong>Call</strong> Monitoring Computer Telephony Integration Conferencing (<strong>Call</strong>/Audio/Web) <strong>Contact</strong> <strong>Centre</strong> Messaging <strong>Contact</strong> <strong>Centre</strong> Sim/Analytics <strong>Contact</strong> Management Systems CRM Software Solutions Desktop Information Tools Digital Voice/Multimedia Rec. Document Management Systems Email/Web Response Routing Enhanced Voice/Data Apps Enterprise Relationship (ERM) Forecasting Software & Systems Furniture/Workstations General Telephone Equipment Headsets Help Desk Software/Suite Hosted <strong>Contact</strong> <strong>Centre</strong> Inbound Dialing Solutions Interactive Voice Response Interactive Web Services 46 contact management.ca January / February <strong>2010</strong>
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