2010 Contact Centre Industry Directory First Call Resolution–The ...
2010 Contact Centre Industry Directory First Call Resolution–The ...
2010 Contact Centre Industry Directory First Call Resolution–The ...
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<strong>Contact</strong> <strong>Centre</strong> <strong>Industry</strong> <strong>Directory</strong> Listings Technology Solutions<br />
CANADIAN COMMUNICATIONS<br />
PRODUCTS<br />
3657 Wayburne Drive<br />
Burnaby, BC V5G 3L1<br />
P: 604-263-9399<br />
F: 604-263-7277<br />
www.communicationproducts.ca<br />
e: karent@<br />
communicationproducts.ca<br />
<strong>Contact</strong>: Karen Tai<br />
CANUSA INTERNATIONAL CORP<br />
415 Kingswood Rd<br />
Toronto, ON M4E 3P2<br />
P: 416-698-3242<br />
<strong>Contact</strong>: Michael Stewart,<br />
Marketing Manager<br />
CENTERGISTIC SOLUTIONS<br />
2045 West Orangewood Avenue<br />
Orange, CA 92868<br />
P: 800-387-0264<br />
F: 714-935-9090<br />
e: ssalidbar@centergistic.com<br />
CHEXX Inc.<br />
595 Howe St. 4th Floor<br />
Vancouver, BC V6C 2T5<br />
P: 604-688-0366<br />
F: 604-696-0379<br />
www.chexxinc.com<br />
e: brendan@chexxinc.com<br />
<strong>Contact</strong>: Brendan Mahar, Business<br />
Developement Manager<br />
Issue any volume of multi-currency<br />
payments by check or electronic<br />
credit to panellists, affiliates and prize<br />
winners around the world. Chexx Inc.<br />
payments are easy for you to order<br />
and even easier for your beneficiaries<br />
to clear. <strong>Call</strong> Chexx Inc. today to set<br />
up your free Chexx Inc. account.<br />
CHORDIANT SOFTWARE<br />
20400 Steens Creek Blvd, #400<br />
Cupertino, CA 95014<br />
P: 408-517-6100<br />
F: 408-517-0270<br />
<strong>Contact</strong>: Don Morrison, President<br />
CINCOM SYSTEMS OF CANADA<br />
500-2085 Hurontario St<br />
Mississauga, ON L5A 4G1<br />
www.cincom.com/synchrony<br />
P: 905-281-4228<br />
F: 905-279-9655<br />
e: rberry@cincom.com<br />
<strong>Contact</strong>: Ron Berry<br />
CIRCUMFERENCE TECHNOLOGY<br />
SERVICES, INC.<br />
210-3710 RICHMOND ROAD<br />
OTTAWA, ON K2H 5B8<br />
PHONE: 613.688.2400<br />
FAX: 613.688.2414<br />
TOLLFREE: 877.882.9253<br />
www.circumference.ca<br />
EMAIL: info@circumference.ca<br />
When companies need help<br />
growing their business, they turn to<br />
Circumference’s skilled inside sales<br />
and customer service professionals.<br />
Circumference has the skilled people,<br />
proven processes, and state-of-the-art<br />
technology to act as your ‘virtual’ inside<br />
sales team or customer service team.<br />
You get all of the benefits without the<br />
costs associated with adding headcount<br />
or purchasing technology. Unlike<br />
other professional services providers,<br />
Circumference uses proprietary, secure<br />
web-based call center technology,<br />
which gives our customers on-demand<br />
access to their customer data. Every<br />
Circumference customer can monitor<br />
the progress of their inside sales<br />
and customer service programs—<br />
anywhere, anytime. Learn more about<br />
Circumference’s Trusted OnDemand<br />
Solutions at www.circumference.ca.<br />
CICERO INC<br />
8000 Regency Parkway, Suite 542<br />
Cary, NC 27506<br />
P: 919-380-5092<br />
F: 919-380-5121<br />
www.ciceroinc.com<br />
<strong>Contact</strong>: Keith Anderson<br />
CISCO SYSTEMS CANADA<br />
3400-181 Bay St<br />
Toronto, ON M5J 2T3<br />
www.cicso.com/ca<br />
P: 416-306-7717<br />
F: 416-306-7099<br />
e: dlariviere@cisco.com<br />
<strong>Contact</strong>: Dean LaRiviere, Director,<br />
<strong>Call</strong> <strong>Centre</strong> Advocacy<br />
CO-NEXUS, INC.<br />
5600 Northwest Central Dr, #102<br />
Houston, TX 77092<br />
P: 713-690-5656<br />
F: 713-462-4804<br />
e: brian.daily@4cxm.com<br />
<strong>Contact</strong>: Brian Daily<br />
COMPUTER TALK TECHNOLOGY<br />
225 East Beaver Creek Rd, 3rd Fl<br />
Richmond Hill, ON L4B 3P4<br />
P: 905-882-5000<br />
F: 905-882-5501<br />
<strong>Contact</strong>: Greg Blackett,<br />
Director of Marketing<br />
CONNECTIS GROUP<br />
4-329 Rayette Rd<br />
Concord, ON L4K 2G1<br />
www.connectisgroup.com<br />
P: 905-695-2200<br />
F: 905-695-0923<br />
e: alan@connectisgroup.com<br />
<strong>Contact</strong>: Alan Nusbaum, President<br />
CORPORATE TELECOM SERVICES INC<br />
1-2333 Wyecroft Rd<br />
Oakville, ON L6L 6L4<br />
www.corptel.com<br />
P: 905-827-7200<br />
F: 905-827-4514<br />
e: kangelow@corptel.com<br />
<strong>Contact</strong>: Kathy Angelow,<br />
National Director of Sales<br />
COSMOCOM<br />
121 Broad Hollow Rd<br />
Melville, NY 11747<br />
P: 631-940-4200<br />
F: 631-940-4500<br />
<strong>Contact</strong>: Meir Yanev,<br />
VP, Market Development<br />
CRT INTERNATIONAL DATA<br />
61 Mutual Street<br />
Toronto, ON M5B 2A9<br />
www.crtworld.com<br />
P: 416-360-8000<br />
F: 416-863-9521<br />
e: al@crtworld.com<br />
<strong>Contact</strong>: Al Sipley, Pres & CEO<br />
CYGNAL TECHNOLOGIES<br />
70 Valleywood Dr<br />
Markham, ON L3R 4T5<br />
www.cygnal.ca<br />
P: 905-944-6552 / F: 905-944-<br />
6520<br />
e: blevinegall@cygnal.ca<br />
<strong>Contact</strong>: Betty Levine Gall, National<br />
Manager, Business Development<br />
DALBAR CANADA<br />
330 Bay Street, Suite 1200<br />
Toronto, ON M5H 2S8<br />
P: 416-777-1103x22<br />
F: 416-777-1466<br />
<strong>Contact</strong>: Jody Bullen, Director,<br />
Public Relations & Business<br />
Development<br />
DATASQUIRT<br />
2401 Burnet Ave.<br />
Syracuse, NY 13203<br />
www.datasquirt.com<br />
P: 888-433-9882<br />
F: 615-523-1798<br />
e: david.pridmore@datasquirt.com<br />
<strong>Contact</strong>: G. David Pridmore,<br />
National Sales Manager<br />
DATATEL INC.<br />
712-1200 Eglinton Avenue E<br />
Toronto, ON M3C 1H9<br />
www.datatel-systems.com<br />
P: 416-444-9172<br />
F: 416-444-2581<br />
e: d.brucesinclair@datatel-systems.com<br />
<strong>Contact</strong>: D. Bruce Sinclair, Director<br />
of Business Development<br />
DOMINKNOW<br />
40 Sunset Blvd.<br />
Perth, ON K7H 2Y4<br />
www.dominknow.com<br />
P: 613-264-0096<br />
F: 613-264-9847<br />
e: chris.van.wingerden@dominknow.com<br />
<strong>Contact</strong>: Chris Van Wingerden, Vice<br />
President, Learning Solutions<br />
ECOCARRIER INC.<br />
327 Renfrew Dr., Unit 202<br />
Markham, ON L3R 9S8<br />
www.ecocarrier.com<br />
P: 905-948-1475<br />
F: 905-508-9761<br />
e: info@ecocarrier.com<br />
<strong>Contact</strong>: Carl K.S. Teo, President<br />
EDS CANADA<br />
500-33 Yonge Street<br />
Toronto, ON M5E 1G4<br />
www.eds.com<br />
P: 416-814-4500<br />
F: 416-814-4700<br />
e: tim.treacy@eds.com<br />
<strong>Contact</strong>: Tim Treacy<br />
EMPLOYMENT<br />
TECHNOLOGIES CORP<br />
532 South New York Ave<br />
Winter Park, FL 32789-1496<br />
www.etc-easy.com<br />
P: 800-833-3279 / F: 407-788-1496<br />
e: info@etc-easy.com<br />
<strong>Contact</strong>: Jan Boughan,<br />
Director of Marketing<br />
ENVISION<br />
1600-520 Pike St<br />
Seattle, WA 98101<br />
www.invisioninc.com<br />
P: 206-225-0800 / F: 206-225-0801<br />
e: inforequest@envisioninc.com<br />
<strong>Contact</strong>: Jill Majors, Marketing<br />
ENVOX WORLDWIDE<br />
2000 West Park Dr<br />
Westborough, MA 01581<br />
www.envox.com<br />
P: 508-898-2600 / F: 508-366-0009<br />
e: john.gardner@envox.com<br />
<strong>Contact</strong>: John Gardner,<br />
Inside Sales Manager<br />
ETALK CORP.<br />
100-4040 W. Royal Ln<br />
Irving, TX 75063<br />
www.etalk.com<br />
P: 800-835-6357<br />
e: info@etalk.com<br />
<strong>Contact</strong>: Roger Lee,<br />
Director, Consulting Services<br />
January / February <strong>2010</strong> contact management.ca 49
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