IBM China Services Capability
IBM China Services Capability
IBM China Services Capability
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<strong>IBM</strong> Global Technology <strong>Services</strong><br />
Server Managed <strong>Services</strong><br />
Hotline <strong>Services</strong><br />
• 24x7 single point of contact<br />
• Technical assistance and onsite operation<br />
Security <strong>Services</strong><br />
Network<br />
Management<br />
<strong>Services</strong><br />
Backup and<br />
Restore <strong>Services</strong><br />
System Administration<br />
and Operation <strong>Services</strong><br />
Network<br />
Monitoring <strong>Services</strong><br />
• Physical security control<br />
• Logic access control<br />
• System security services<br />
• Managed security services<br />
• Monitor availability<br />
• Backup/restore setting<br />
• Scanning switch<br />
• Policy design<br />
• Daily Operation<br />
• Report<br />
• Ping<br />
• Threshold<br />
• Report<br />
• Server installation<br />
• OS installation<br />
• Network installation<br />
Server<br />
Management<br />
<strong>Services</strong><br />
Server<br />
Monitoring <strong>Services</strong><br />
• Platform support<br />
• Patch installation<br />
• Performance mgmt<br />
• Capacity planning<br />
• System administration<br />
• Trouble ticket system<br />
• Ping/URL/<br />
Threshold/Process<br />
• Report<br />
<strong>Services</strong><br />
Management<br />
<strong>Services</strong><br />
• Problem<br />
Management<br />
• Change<br />
Management<br />
• <strong>Services</strong> Level<br />
Management<br />
Asset Management<br />
• HW asset tracking<br />
• SW asset tracking<br />
• Reporting<br />
Data Center Infrastructure<br />
8<br />
| 13 December 2007<br />
© Copyright <strong>IBM</strong> Corporation 2007
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