details on our local offers. - Swan Housing Association

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4. Maintain our ‘Keep in Touch’ scheme providing regular contact for those who want it a. Maintain our scheme that was developed as a local offer in 2011 Head of Allocations/ Regional Housing Managers Ongoing Provided from 01.09.2011 MS RCCs We will regularly contact those who are vulnerable as agreed with them. 5. Maintain our Space Saver scheme that offers home assessments to those living in overcrowded accommodation a. Carry out assessments on at least 20% of those living in overcrowded accommodation to give advice and where possible assistance and practical support b. Carry out a review of the Space Saver Scheme developed as a local offer in 2011 Head of Allocations Ongoing 30.06.2012 Provided from 01.11.2010 RCCs We will give help and advice to residents who are overcrowded. 6. Maintain our handyperson service for all new sheltered housing tenants within 48 hours of moving in a. A two hour handyperson service will be offered for all new sheltered housing tenants within 48 hours of them moving in as agreed in our local offer for 2011 Head of Estate Services Ongoing Provided from 01.04.2011 MS SHC RCCs New sheltered residents will have access to a handyperson to carry out odd jobs at the beginning of their tenancy. 7. Develop and implement enhanced empty property standards for supported housing properties a. Develop an enhanced empty property standards for supported housing in conjunction with residents b. Implement new enhanced empty property standards Supported Housing Manager 31.8.2012 SHC RCCs Improved standards for letting supported housing. 30.11.2012
These are our service standards for lettings and empty homes; the highlighted standards are new standards that were local offers in 2010/11. When letting new homes we will: NEW - 3 months prior to the completion of a new development over 20 homes agree a local lettings plan with each local authority that permits; NEW - review each local lettings plan each year. When you register on the transfer list, we will: Give you clear information about your transfer application within five days of receiving it; Give you advice about your housing options and moving opportunities (such as renting, mutual exchanges and so on) when you ask us. When you move into your new home, we will: Make sure that all our properties meet our letting standard before we give you any keys; Give you a financial contribution towards decorating when it is appropriate; Give you a welcome pack containing useful things for your new home; NEW - carry out new tenancy assessments and identify residents who need extended moving in time and offer it to them. These are our service standards for managing your tenancy. When managing your tenancy we will: Treat you as an individual and provide information to meet your needs; Explain your tenancy conditions to you when you move in; Make an assessment to see if you need support to manage your tenancy; Give you the information you need to help you understand your rights and responsibilities; Tell you the name and contact <strong>details</strong> of your housing officer; Talk to you about services that may affect you and tell you if there are any changes we want to make to these services; Give you a tenant’s handbook which provides more <strong>details</strong> on your tenancy conditions; Visit one in five homes every year to check the people living there are legal tenants; Respond to all reports of hate crime and violence, including domestic abuse within one working day; Visit you within 10 working days if you give us notice to end your tenancy so we can agree your responsibilities when you move out; If you ask to arrange a mutual exchange (swap your home with another tenant), give you our decision within 42 days of your request; If you ask to add or remove someone from your tenancy or pass the tenancy to someone else, we will give you our decision within 28 days.
Page 1 and 2: Local Offers and Service Standards
Page 3 and 4: 1. Open our London offices twice a
Page 5 and 6: These are our service standards for
Page 7 and 8: 4. Complete 1700 surveys to assess
Page 9: 1. Introduce a Making Moves initiat
Page 13 and 14: 5. Maintain our offer to expand out
Page 15 and 16: 1. Review all areas where our inhou

details on our local offers. - Swan Housing Association

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