details on our local offers. - Swan Housing Association

More documents

Recommendations

Info

1. Accelerate the window renewal programme for the Sunnedon Estate a. In consultation with the residents we will bring forward the window renewal programme over the next 2 years Group Director of Procurement Services 31.03.2014 b. Windows will be renewed to 53 homes in 2012 31.03.2013 RA RCC RQP Enhanced conditions of homes, improve thermal insulation and reduce the number of repairs required. 2. Provide carbon monoxide alarms to 1400 homes a. Provide carbon monoxide alarms to 1400 homes Group Director of Procurement Services 31.03.2013 RCCs Increase safety for those who have gas within their homes. 3. Provide DIY training for residents on areas that are their responsibility a. Produce a series of DIY presentations to be launched at the residents’ conference b. Make DIY presentations accessible on line Group Director of Procurement Services 31.05.2012 31.05.2012 RQP RAs ERBs Help residents carry out repairs that are their responsibility. c. Agree DIY topics to be covered as part of training sessions with the RQP d. Provide at least 4 DIY training sessions at local estate level 31.08.2012 31.03.2013
4. Complete 1700 surveys to assess the condition of our homes a. Complete 1700 new individual surveys to assess the condition of our homes b. Use the information to maintain and upgrade stock to Decent Homes standard of zero Head of Partnership Compliance 31.03.2013 RQP Ensure that RCCs residents’ homes are in good condition and 31.03.2013 where improvements are needed they are planned for. 5. Maintain our offer to leaseholders who will have the option to purchase a new kitchen when kitchens are renewed in their area Leaseholders will be offered the option to purchase and install a new kitchen at the same cost to Swan when kitchens are renewed in their area. Group Director of Procurement Services Ongoing Provided from 01.04.2011 LF RCCs Leaseholders can chose to purchase a new kitchen at the same cost to Swan. 6. Maintain our Rapid Response team in London a. Maintain Rapid Response team provided as a local offer in 2011 on the Exmouth estate b. In agreement with residents provide the service where needed on estates in London Leasehold Manager Ongoing Set up from 31.12.2010 Completed ERBs/MBs/RAs RCC If you live on an estate you could get a quicker response to communal repairs. 7. Provide a telephone information service to tenants in middle north Essex on how their property can be adapted to meet their long term needs. Provide a prompt telephone response to queries, assessing the tenants’ needs and determining the most practical means of providing the adaptations needed Home Improvement Manager 1.4.2012 SIC RCCs Impartial advice available on adaptations
Page 1 and 2: Local Offers and Service Standards
Page 3 and 4: 1. Open our London offices twice a
Page 5: These are our service standards for
Page 9 and 10: 1. Introduce a Making Moves initiat
Page 11 and 12: These are our service standards for
Page 13 and 14: 5. Maintain our offer to expand out
Page 15 and 16: 1. Review all areas where our inhou

details on our local offers. - Swan Housing Association

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?