details on our local offers. - Swan Housing Association

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1. Carry out three separate action days on estates in Essex where swan is the landlord a. In consultation with residents select which three Essex estates that Swan owns to hold action days b. Publicise action days in advance Regional Housing Manager (Essex) 30.06.2012 ASB Focus Group RCC 1 month in advance Improved environment on each estate. c. Hold action days 31.03.2013 2. Quarterly meet the manager sessions to be held on estates throughout Essex and London a. Indentify estates that have the most complaints about repairs, ASB and other housing management issues Regional Housing Managers b. Quarterly managers sessions held on estates identified 31.03.2013 30.09.2012 RCCs Increase residents’ ERB satisfaction. RAs 3. Publicise high profile ASB cases to residents in the local area a. Publicise ASB cases locally confirming what action has been taken to resolve the problem Regional Housing Managers From 01.04.2012 High profile cases publicised from 01.04.12 ASB Focus Group RCCs Increased satisfaction with handling of ASB. 4. Provide local information on the number and type of ASB cases reported by borough on Swan’s website a. Provide local information on number and type of ASB cases on the website Regional Housing Managers From 01.10.2012 ASB Focus Group RCCs Increase awareness of levels of ASB reported and encourage further involvement from residents.
5. Maintain our offer to expand out CCTV service a. Maintain our local offer of 2011 and where a group of residents in Tower Hamlets request a CCTV service we will investigate costs and the feasibility and consult residents Neighbourhood Services Manager (London) Ongoing Provided from 01.04.2011 CCTV cameras installed on Bow Cross and Exmouth estates. Exmouth ERB Bow Cross MB RA If you live on an estate in Tower Hamlets it is possible to increase security through a CCTV service if the majority of residents agree. 6. Maintain the Parking Policy for Bow Cross a. Maintain our local offer of 2011 to agree a Parking Policy with residents on Bow Cross estate Regional Housing Manager (London) Ongoing Agreed at the ERB on 07.09.2011 Bow Cross MB Clear parking arrangements for Bow Cross estate. 7. Maintain our low cost gardening scheme for older persons and those with a disability a. Maintain our local offer of 2011 to provide a low cost gardening scheme to older persons and those with a disability Head of Estate Services Ongoing Provided from 01.05.2011 Exmouth ERB Bow Cross MB RA Resident reps If you are elderly or disabled you can get help with your gardening. 8. Develop an on line estate inspection system for residents a. Set up an estate inspection facility on the new website b. Enable residents to log in and report on the condition of their estate using estate inspection guidelines Head of Estate Services 31.3.2013 Exmouth ERB Bow Cross MB RA Resident reps Residents can complete and report an estate inspection on line
Page 1 and 2: Local Offers and Service Standards
Page 3 and 4: 1. Open our London offices twice a
Page 5 and 6: These are our service standards for
Page 7 and 8: 4. Complete 1700 surveys to assess
Page 9 and 10: 1. Introduce a Making Moves initiat
Page 11: These are our service standards for
Page 15 and 16: 1. Review all areas where our inhou

details on our local offers. - Swan Housing Association

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