ANALYSIS OF TOTAL QUALITY MANAGEMENT – A STUDY WITH ...

It is seen from the above table that among the 10
opinion statements on TQM, the mean agreeability score
ranges between 3.616 to 3.912 and the score is higher in the
statement S1 and is least in the statement S5.
Null Hypothesis:
There is no significant difference in the mean
agreeability scores on the opinion statements on TQM among
the respondents.
ANOVA TABLE- A
SOURCE DF S S M S F
Between 9 62.180 6.909 6.745**
groups
Within 4989 5110.391 1.024
groups
**- Significant at 1 % level
Since the F is significant the null hypothesis of no
difference in the mean score on opinion statements on TQM
among the respondents is rejected and there is significant
difference in the mean scores among respondents. The mean
scores among the respondents is furnished below:
TABLE -2 MEAN OPINION SCORE
ATTRIBUTES WEIGHTED AVERAGE RANK
SCORE
S1 3.912 1
S2 3.892 2
S3 3.842 5
S4 3.708 7
S5 3.616 9.5
S6 3.616 9.5
S7 3.888 3
S8 3.656 8
S9 3.762 6
S10 3.846 4
Source : Primary data
IRACST- International Journal of Research in Management & Technology (IJRMT), ISSN: 2249-9563
Vol. 2, No. 4, August 2012
S.
Weighted
TQM
No
SA A N DA SDA average
OPINION
.
score
1. S1 159 195 100 35 11 3.912
2. S2 167 202 53 66 12 3.892
3. S3 164 177 99 36 24 3.842
4. S4 112 192 140 50 6 3.708
5. S5 110 187 127 53 23 3.616
6. S6 99 194 134 62 11 3.616
7. S7 128 210 145 12 5 3.888
8. S8 110 177 150 57 6 3.656
9. S9 107 228 120 29 16 3.762
10. S10 150 207 75 50 17 3.846
State Perce Adopti Mean Standard ‘t’-value
ment ption on Differe Error of (Df=445)
No
nce Mean
Difference
S1 3.592 3.460 0.132 0.060 2.201*
S2 3.874 3.401 0.473 0.053 8.994**
S3 3.729 3.621 0.108 0.045 2.407*
S4 3.776 3.536 0.240 0.043 5.532**
S5 3.818 3.729 0.090 0.051 1.772
S6 3.469 3.587 -0.119 0.048 -2.456*
TABLE- 3 MANAGEMENT LEADERSHIP
Statem Percepti Adopt Mean Standard ‘t’-
ent No on ion Differe Error of value
nce Mean
Difference
1 3.509 3.622 -0.113 0.059 -1.91
2 3.818 3.592 0.226 0.055 4.11**
3 3.516 3.558 -0.041 0.038 -1.10
4 3.516 3.304 0.212 0.048 4.38**
The above table showed that among the 10 opinion
statements on TQM S1-S10, S1 has secured higher mean score
and stood at top, followed by statement S2 secured higher
mean score and stood at second and statement S7 has secured
next higher score and stood at third and finally S5 & S6 have
secured least score and stood at last.
VI PERCEPTION AND ADOPTION OF TQM
Using the paired‘t’ test, the gap analysis is performed
between perception and adoption of TQM among the
respondents and the results are presented in the tables given
below:
**-Significant at 1 % level.
*-Significant at 5 % level
It is seen from the above table that among the six
statements about Management leadership all the statements
except S5, there is significant gap between perception and
adoption of Management leadership and in S1 to S4 the
perception score is higher and in S6 it is lesser than adoption
score.
TABLE- 4 SYSTEMS & PROCESS
**-Significant at 1 % level.
It is seen from the above table that among the four
statements about Systems & Process the statements S2 and
S5, there is significant gap between perception and adoption of
Systems & Process and the perception score is higher than
adoption score.
Suggestions and conclusion
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