“Titanic Lessons for IT Projects” - FVP PMP Luncheons - Noblis

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The operating stage required the deployment of the ship into production and her maiden voyage • Titanic had a number of built-in feedback mechanisms that were discounted, fudged (ice bucket test), or just ignored. • Operators overloaded by commercial traffic (noise) did not pass the ice warnings (signal) along in a timely fashion. • Ice-warning information eventually communicated through the hierarchy to Captain Smith wasn’t adequately acted on. • The captain very resistant to technology relied on “gut” feel and experience and undermined Marconigram information. • The officers kept their binoculars and did not share them with the lookouts. Titanic Lessons for IT Projects Strictly Proprietary & Confidential Copyright 2007 Page 30
During the operating stage Bruce Ismay was determined to prove Titanic was a superior ship to Olympic and meet his new SLO, dramatically increasing the risks • The chain of command on board was usurped as Bruce Ismay overrode Captain Smith and pushed the ship and crew continuously to its limits. • The captain succumbed to the director’s pressure to sail at full speed through the danger area. • The business pressure overrode the operations services mandate. • Stringent guidelines were broken putting everything in jeopardy. Titanic Lessons for IT Projects Strictly Proprietary & Confidential Copyright 2007 Page 31
Page 1 and 2: “Lessons From the Past that Assis
Page 3 and 4: As you probably know the success ra
Page 5 and 6: Notable project failures during pro
Page 7 and 8: As complexity has risen so has the
Page 9 and 10: Bad IT service performance, IT proj
Page 11 and 12: In 1909 White Star was facing stiff
Page 13 and 14: In comparison for an IT project tod
Page 15 and 16: You can compute your exposure to lo
Page 17 and 18: White Star invested in a ship-build
Page 19 and 20: In the architecture stage the proje
Page 21 and 22: Decisions were made that compromise
Page 23 and 24: In the construction stage the proje
Page 25 and 26: In the planning stage the project t
Page 27 and 28: Titanic’s captain and officers we
Page 29: In the testing stage the project te
Page 33 and 34: The ship grounded itself on the ice
Page 35 and 36: Two assessment groups surveyed the
Page 37 and 38: And take a comprehensive approach t
Page 39 and 40: In the operating stage the project
Page 41 and 42: Lessons learned - what can you take
Page 43 and 44: Mitigate risk from the project outs
Page 45 and 46: Credits and Sources • 1998 MERIT

“Titanic Lessons for IT Projects” - FVP PMP Luncheons - Noblis

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