“Titanic Lessons for IT Projects” - FVP PMP Luncheons - Noblis

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In the operating stage the project team can minimize risks with the following techniques: • Ensure the business/operations services refine SLAs, and adhere these. • Structure support for one holistic client view of the service, avoid technology silos, assign operations sole responsibility. • Build problem-management processes based on the speed of recovery, & recovery clock. • Base proactive problem-avoidance around an early warning system. • Synthesize and route timely information from feedback mechanisms to decision-makers. B EST PRACTICES Titanic Lessons for IT Projects Strictly Proprietary & Confidential Copyright 2007 Page 36
And take a comprehensive approach to organization, processes, and tools, a basis for continuous availability: • Monitor strategic components critical to environment availability. • Avoid claiming a project success too soon. • Monitor broadly across the whole environment after an implementation. • Investigate environmental anomalies quickly using cause-and-effect, delays may be costly. • Identify meaningful metrics in “User outage minutes” rather than percentages of availability. • Re-evaluate the initial business case based on returns and metrics. B EST PRACTICES Titanic Lessons for IT Projects Strictly Proprietary & Confidential Copyright 2007 Page 37
Page 1 and 2: “Lessons From the Past that Assis
Page 3 and 4: As you probably know the success ra
Page 5 and 6: Notable project failures during pro
Page 7 and 8: As complexity has risen so has the
Page 9 and 10: Bad IT service performance, IT proj
Page 11 and 12: In 1909 White Star was facing stiff
Page 13 and 14: In comparison for an IT project tod
Page 15 and 16: You can compute your exposure to lo
Page 17 and 18: White Star invested in a ship-build
Page 19 and 20: In the architecture stage the proje
Page 21 and 22: Decisions were made that compromise
Page 23 and 24: In the construction stage the proje
Page 25 and 26: In the planning stage the project t
Page 27 and 28: Titanic’s captain and officers we
Page 29 and 30: In the testing stage the project te
Page 31 and 32: During the operating stage Bruce Is
Page 33 and 34: The ship grounded itself on the ice
Page 35: Two assessment groups surveyed the
Page 39 and 40: In the operating stage the project
Page 41 and 42: Lessons learned - what can you take
Page 43 and 44: Mitigate risk from the project outs
Page 45 and 46: Credits and Sources • 1998 MERIT

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