Distributor - ISSA.com

THE 2013 ISSA/INTERCLEAN
TRADE SHOW AND ISSA CONVENTION
NOVEMBER 18–21 LAS VEGAS, NV
issa.com/show
I bring my people for
the top-level meetings and
excellent seminars that help us
sell more and sell smarter.
Meredith Reuben
Chief Executive Officer
EBP Supply Solutions
Distributor
my show. my value.
Register online at issa.com/register.

my show. my value. my ticket to profit.
More than 15,000 peers,
partners, and customers
YOUR ONE WEEK TO ACCESS THE ENTIRE INDUSTRY
AND THAT’S JUST THE BEGINNING!
Thousands of products from
more than 650 exhibitors
The ISSA/INTERCLEAN® North America trade show and ISSA Convention Seminars provide everything
vital for you to remain a successful distributor in today’s competitive landscape, including opportunities
you won’t find at any other industry event.
More than 40 seminars
and workshops
More than 15,000 peers,
partners, and customers
IMMEDIATE ROI
3 keynote speakers
Whether you’re new to selling commercial
cleaning solutions or you’re a seasoned
distribution pro, you’ll find immediate ROI.
We think this is the
best place for us to
see everything in
one building.
EXECUTIVE ACCESS AND
TOP-LEVEL Thousands MEETINGS of products from
more than 650 exhibitors
Exhibitor Matching: Receive a list of
exhibitors that match your needs, and request an
More than 15,000 peers,
partners, and customers
More than 40 seminars
and workshops
appointment through your registration dashboard.
NEW ISSA Meeting Hub: Secure, private,
furnished rooms are conveniently located on the
Thousands of products from
more than 650 exhibitors
show floor to host customers and conduct one-onone
meetings—or just to take a break in the lounge
area. Visit issa.com/meetinghub.
3 keynote speakers
NEW Bistro Dining: Make reservations in
advance for the show floor ISSA/INTERCLEAN
Bistro to ensure you have a quiet spot to dine with
More than 40 seminars
and workshops
friends or associates. Visit issa.com/bistro.
3 keynote speakers
Charles Moody
President
Solutex, Inc.
Distributor
INSIGHTS TO KEEP YOUR
COMPETITIVE EDGE
Advanced Distributor Program: This popular
series offers high-level executive advice from top
business experts. See page 11.
NEW Three Days of Keynotes on the Show
Floor: You’ll want to stay until Thursday to enjoy
extra Keynote Sessions—by big-name business,
motivational, and entertainment speakers—each day
all in one central location within the exhibit hall!
NEW Young Executive Track: Ensure the
success of your rising stars with this series of
seminars meant to expand their strategic skill set.
NEW Know Your Customer Track: Train
your new recruits and key personnel about the
commercial cleaning industry and the solutions
it needs.
For more details on the show highlights, go to issa.com/show.
2

More than 15,000 peers,
partners, and customers
Thousands of products from
more than 650 exhibitors
NEW INNOVATIONS AND
EXPANDED More PARTNERSHIPS
than 40 seminars
and workshops
Beyond Cleaning: See product lines no other
jansan events offer, including thousands of solutions
that you can bring to customers in cleaning,
maintenance, and facility management. View a
sampling on 3 keynote page 4 or visit speakers issa.com/exhibitors for
the complete list.
Innovation Showcase: Find the hottest new
products in one location. Vote for your favorites
in the 2013 ISSA Innovation Award Program. See a
sample of entries on page 6 or at issa.com/vote.
The Advanced Distributor
Program gives you the
high-caliber tools and
knowledge to increase
profitability the day you
get back to the office.
TRADE SHOW AND
CONVENTION SCHEDULE
EXPANDED HOURS
SUNDAY, NOVEMBER 17
Preshow Special Events
(see page 10)
MONDAY, NOVEMBER 18
ISSA Convention Seminars
9:45 a.m.–5:00 p.m.
TUESDAY, NOVEMBER 19
KEYNOTE: John Foley,
former Blue Angel
8:15 a.m.–9:30 a.m.
Exhibit Hours
(includes education on show floor)
9:30 a.m.–5:30 p.m.
WEDNESDAY, NOVEMBER 20
KEYNOTE: Tony Hsieh,
Zappos CEO
8:15 a.m.–9:30 a.m.
Exhibit Hours
(includes education on show floor)
9:30 a.m.–5:30 p.m.
Show Floor Happy Hour
4:30 p.m.–5:30 p.m.
THURSDAY, NOVEMBER 21
KEYNOTE: David Blaine,
world-renowned magician
and endurance artist
Co-sponsored by BSCAI
9:00 a.m.–10:00 a.m.
Exhibit Hours
(includes education on show floor)
9:30 a.m.–1:30 p.m.
Dan Josephs
General Manager
Spruce Industries, Inc.
Distributor
CONTENTS
4 Exhibitor Listing
7 Show Supporters
8 Your Week at a Glance
10 ISSA Convention Seminars
and Special Events
15 Registration Fees
15 Distributor Groups
15 ISSA/INTERCLEAN
Official Hotels
Register online at issa.com/register.
3

innovation and exhibitors
INNOVATION IN ONE PLACE
You’ll find facility solutions for all your
customers’ needs. Products and services include:
• Cleaning agents, chemicals, and disinfectants
• Supplies and tools for cleaning, care, and safety
• Paper products and dispensers
• Disposables
• Powered cleaning equipment for all surfaces
• Accessories and components of
power equipment
• Washroom fixtures and accessories
• Window and façade cleaning equipment
and accessories
Products also span beyond traditional cleaning
categories to include:
• Management, payroll, and workloading
software and services
• Contamination control products
• Food service disposables
• Lawn and turf care
• Material handling equipment
• Paints
• Pest control
• Pool and spa care
• Pressure-washing equipment, accessories,
and components
• Restoration products and services
• Safety equipment
• Uniforms and protective clothing
• Warewash, laundry, and linen supplies
• Water treatment
• Cleaning contractor services
• Waste management products, equipment,
and services
MEET WITH TOP EXECUTIVES
FROM THE FOLLOWING GLOBAL LEADERS*
3M Building & Commercial Services Div.
A & B Wiper Supply, Inc.
A&H Wholesalers
Aargus Plastics, Inc.
ABC Compounding Co., Inc.
Abco Products Corp.
Ableman International Co. Ltd.
Abrapal S.L.
Absorbcore, LLC
Accelerator CCMS
ACI Industries Converting
ACS Industries, Inc./Scrubble Division
Adenna, Inc.
Advance
AEP Industries, Inc.
Airosol Co.
AKUA KT, Inc.
Allied West Paper Corp.
Aluf Plastics Division
Amano Pioneer Eclipse Corp.
Amer Electric Motion, Inc.
American Cleaning Solutions,
Div. of American Wax Co.
American Dish Service
American Dryer, Inc.
American Metal Fibers, Inc.
American Paper Converting
American Sanitary Products
American Specialties, Inc.
Americo Manufacturing Co., Inc.
Ammex Corp.
Amrep, Inc.
Apache Mills, Inc.
APC Filtration, Inc.
Applied Plastics, Inc.
Aqua ChemPacs
Arjem, Inc.
ARP Safety
Association of Residential Cleaning Services
International
Athea Laboratories, Inc.
Atlas-Graham Industries Co. Ltd.
Aztec Products, Inc.
B&G Equipment Co.
Bar Keepers Friend
Base Caddy, LLC
BE Pressure Supply, Inc.
Beach Sales & Engineering - Hurricone
Beckson Industrial Products, Inc.
Berk Wiper International, LLC
Berkley Square, Inc.
Beta Plastics Corp.
Betco Corp.
Big D Industries, Inc.
Bissell BigGreen Commercial
Bobrick Washroom Equipment, Inc.
BOC Plastics
Bona US
Bonette AB
Bonnit Brush
Bradley Corp.
Breeze Software
Briarwood Products Co.
Brightwell Dispensers Ltd.
Bro-Tex, Inc.
Brookside Agra
Brulin & Co., Inc.
Buckeye International, Inc.
Building Service Contractors Assn.
International
Building Services Management Magazine
Busch Systems International
ByoPlanet International
Caddy Clean Scandinavia AB
CAF Environmental Solutions
Cam Spray/Command Pressure Washers
Cargill Salt
Carlisle Sanitary Maintenance Products
Carolina Paper Co.
Carpet & Rug Institute (CRI)
Carroll Co.
Cascades Tissue Group
Cat Pumps
Cellucap Manufacturing Co.
Cequent Consumer Products
Changzhou Simei Cleaning Products Co. Ltd.
Changzhou Tianan Nikoda Electronic Co. Ltd.
4

Chapin Manufacturing, Inc.
Charlotte Products/Enviro-Solutions
Chase Products Co.
Chemical Universe
Church & Dwight Co., Inc.
Cimex-USA
Citrus Oleo
Claire Manufacturing Co.
Clarke
Clean Control Corp.
Cleaning For A Reason
Cleaning Industry Research Institute
CleanMax Commercial Vacuums
CleanTelligent Software
Clorox Professional Products Co.
CM B2B Trade Group
Colder Products
Colgate Palmolive Co.,
Commercial Customer Group
Comac S.p.A.
Combined Distributors, Inc.
Concept Amenities
Construction Specialties
Contec, Inc.
Continental Commercial Products, LLC
Convermat Corp.
Converpack, Inc.
Core Products Co., Inc.
CP Industries
Creative Chemicals, Inc.
Cross Country Installations & Service, LLC
Crown Mats & Matting,
Div. of Ludlow Composites Corp.
Crown Products, LLC
Cyan Laboratories, Inc.
Daley International
Daxwell
DDI System
Dead Sea Works Ltd. c/o K+S
Deardorff Fitzsimmons Corp.
Deb, Inc.
Decitex S.A.S.
Delamo Manufacturing
Delta Industries
Delta Marketing Int’l, LLC
Delta-Q Technologies Corp.
DEMA Engineering Co.
Design for the Environment
Dial Professional, Henkel Consumer Goods, Inc.
Direct Mop Sales, Inc.
Dirt Killer Pressure Washers, Inc.
Discover Energy Corp.
Dispensing Dynamics International
District Publishing, Inc.
Diversey, Inc.
Doctor Aromas
Domo Industry, Inc.
DPA Buying Group
Draco Hygienic Products, Inc.
Dri-Eaz, A Legend Brands Co.
Durable Packaging International
Dynamic Research Co., Inc.
ECi Software Solutions
Eco Concepts, Inc.
Ecolab, Inc.
Ecopak Consultants Ltd.
EDIC
Ekcos Innovations
Eko Development Ltd.
Electrolux Home Care Products, NA
EnerSys
Envirochem, Inc.
Environmental Controls, Inc.
Epic Industries
eQuest Software, Inc.
Ermop Endustriyel Paspas Sanayi
ve Tic. Ltd. Sti.
Essential Industries, Inc.
ETC of Henderson, Inc.
Ettore Products Co.
European Cleaning Journal
Evershine Stainless Steel Sdn. Bhd.
Evolution Sorbent Products, LLC
Excel Dryer, Inc.
Expanded Technologies Corp.
ExpressTime
Falcon ProSolutions, Inc.
Faner Aroma Product Co. Ltd.
Fas-Trak Industries
FBK ApS
FFUUSS 2013, S.L.
Filmop USA
Flexaust
FlexSol Packaging Corp.
Flitz International Ltd.
Flo-Kem, Inc.
Fogmaster Corp.
Fortune Plastics, Inc.
Fresh Products, LLC
Fullriver Battery USA
G & F Manufacturing Co., Inc.
Gator Cleaning Products, LLC
Geerpres, Inc.
General Floorcraft
Gent-l-kleen Products, Inc.,
A Dreumex Company
Georgia-Pacific Professional
Gofer Parts
GOJO Industries
Golden Star Inc.
Graco Manufacturing Co.
Green Bull Products, Inc.
Green Klean Vacuum Bags
Green Seal, Inc.
GreenWave International, Inc.
Griffin Chemical Co., LLC
Guangzhou Hao Tian Cleaning Equipment
Technology Co. Ltd.
Guangzhou Super Clean Machinery Co. Ltd
Gumpak Ltd.
Gusmer Enterprises, Inc.
H.D. Hudson Mfg. Co., Professional Division
Haaga Kehrsysteme GmbH
Hagleitner Hygiene International GmbH
Handicad Pty. Ltd.
Handy Home Products, Inc.
Hangzhou Hengye Motor Manufacture Co. Ltd.
Hangzhou Special Nonwovens Co. Ltd.
Havells USA
Haviland Corp.
Hawk Enterprises of Elkhart, Inc.
HC 360 Cleaning Industry
Heritage Bag Co.
Herray Machinery Corp.
Hillyard Industries
Hoover, Inc., A Div. of TTI Floor Care
Hospeco
HTC Twister, Inc.
Hubbell
Huzhou Changying Import & Export Co. Ltd.
Hydro Systems Co.
Hydro Tek - Cleaning Equipment
Manufacturing
Hydro-Force Manufacturing
Hyso, LLC
iCheck, Inc.
Idromatic S.R.L.
IEHA
IICRC
Iivus Marketing, Inc.
Imex Vision
Impact Products, LLC
Imperial Electric
Inopak Ltd.
Inspired TEC, LLC
Installation Services of America
Intellibot Robotics, LLC
Intelligent Products, Inc.
Inteplast Group
Intercon Chemical Co., Inc.
International Salt Co.
International Steel Wool, Inc.
IPC Eagle Corp.
Italimpia-Nardi S.A.
ITW Dymon
J & M Technologies, Inc.
J.T. Eaton & Co., Inc.
Jadcore, Inc.
Jamco Manufacturing, Inc.
Jani-Source
Janibell
Jay Manufacturing
Jelmar, LLC
Jennifer’s Manufacturing Ltd.
JM-Metzger GmbH
Jofel USA, LLC
Kaivac, Inc.
Karcher Commercial
Kem Tech Industries
Keystone Adjustable Cap Co., Inc.
KIK Custom Products
Kimberly-Clark Professional
Kissner Salts & Chemicals Ltd.
KL Designs
KleenRite Equipment
Knight, LLC, Unit of IDEX Corp.
Koblenz (Thorne Electric Co.)
Konie Cups International, Inc.
Krud Kutter, Inc.
Kruger Products
Kunshan Huawei Purification
Equipment Co. Ltd.
Kutol Products Co.
Kwantek
Lagasse Inc.
Lambskin Specialties
*List as of May 23, 2013.
Register online at issa.com/register.
5

innovation and exhibitors
Lavorwash S.p.A.
Lester Electrical
Letica Corp.
Lindhaus USA
Lollicup USA, Inc.
M & M Vacuum Cleaner Parts Distributor, Inc.
Magnolia Brush Manufacturers Ltd.
Maidplan.com
Maintenance Sales News Magazine
Malt Industries, Inc.
Marathon Solutions, Inc.
Markit Promotions
Massey’s Production, Inc.
Mastercraft Industries, Inc.
Mats, Inc.
Medizone International, Inc.
Megall Industries (Qingdao) Ltd.
Meiko USA
Mercantile Development, Inc.
Mercury Floor Machines, Inc.
Met-All Industries
Meterpak, Inc.
Metro Paper Industries, Inc.
Micro Essential Laboratory
Micronova Mfg., Inc.
Midlab, Inc.
Milazzo Industries, Inc.
Millennium Mats Co.
Milwaukee Dustless Brush,
Gordon Brush Wisconsin, LLC
Minuteman International, Inc.
Misco Products Corp.
Mobilistics
Moerman Americas
Moody Insurance Worldwide
Morgro, Inc.
Morton Salt
Mosmatic Corp.
Multi-Clean, Inc.
Mytee Products, Inc.
NaceCare Solutions
Napco Bag & Film
National Chemical Laboratories, Inc.
National Tissue Co., LLC
NCG, LLC
Nex-Terra
Nexstep Commercial Products
Nilfisk CFM
Nilodor, Inc.
Ningbo City Yinzhou Baige Machines
Manufacturing Co. Ltd.
Ningbo Yinzhou Lixing Micro Motor Factory
North American Plastics & Chemicals Co., Inc.
North American Salt Co.,
A Compass Minerals Co.
Northwest Enterprises
Norton Abrasives
NSF International
NSS Enterprises, Inc.
Nuance Solutions
Nyco Products Co.
Occidental Chemical Corp.
Oil-Dri Corp. of America
Omega Plastics Corp.
OMI Industries
Onyx Environmental Solutions
Ophardt Hygiene Technologies, Inc.
Oreck Commercial Sales
OspreyDeepClean International Ltd.
Pacific Floor Care
Padco, Inc.
Palmer Fixture Co.
Pancomp International Ltd.
Paolo Corazzi Fibre S.r.l.
Paperless Proposal
Paraclipse, Inc.
PDQ Manufacturing, Inc.
Perfect Products, Inc.
Perform Manufacturing, Inc.
Peter Greven Skin Care
Petoskey Plastics
PIC Business Systems
Pitt Plastics, Inc.
Plus Manufacturing
Poly Plastic Products
Polyfun Plastic Products Co. Ltd.
Portico Systems, LLC
PortionPac Chemical Corp.
PowerFirst Technology Co. Ltd.
Primepak Co.
Princess Paper, Inc.
Pro-Link, Inc.
Pro-Tech Mats Industries, Inc.
Procter & Gamble Professional
Production Metal Forming, Inc.
Products Chemical Co.
Progressive Products, LLC
Prohygiene S.A.
ProTeam, Inc.
Protective Industrial Products-Food Service
Pullman-Holt Corp.
Pumptec, Inc.
Pure Drain DEFENDER
Purleve
Putney Paper Co., Inc.
Qleeno
Queenaire Technologies, Inc.
QuestVapco Corp.
Quickie Manufacturing Corp.
QuickLabel Systems
R.E. Whittaker Co.
R.J. Schinner Co., Inc.
R&B Wire Products, Inc.
R3 Reliable Redistribution Resource
Rainbow Dusters International
RD Industries, Inc.
RDI-USA, Inc.
Reckitt Benckiser Professional
Reliable Corp.
Remco Products
Rep Toolkit, LLC
Republic Bag, Inc.
Rightway USA, Inc.
Roadnet Technologies Inc.
Rochester Midland Corp.
Roebic Laboratories, Inc.
Root-Lowell Manufacturing Co./RL Flo-Master
Royal Paper, Inc.
Royce Rolls Ringer Co.
ISSA INNOVATION AWARD PROGRAM
Find all the hottest new products in one place, thanks to
the ISSA Innovation Award Program.
This year’s program kicks off August 1, online at issa.com/vote,
where you can vote to determine one winner in each of the five
categories: cleaning agents, dispensers, equipment, services and
technology, and supplies.
All exhibiting entries will be displayed at ISSA/INTERCLEAN,
giving you the opportunity to study them in person and select
five additional Visitors’ Choice award winners. Winners will be
announced November 20.
Here is a preview of some of the entrants that will be at the show.
For a full list,* go to issa.com/vote.
Accelerator CCMS
Advance
Amano Pioneer Eclipse Corp.
ByoPlanet International
CleanTelligent Software
Diversey Inc.
Doctor Aromas
Georgia-Pacific Professional
Karcher Commercial
Rochester Midland Corp.
SafeHandles, LLC
SCA
Spartan Chemical Co. Inc.
Unger Enterprises Inc.
*List as of May 23, 2013.
6

Rubbermaid Commercial Products, Inc.
S.M. Arnold, Inc.
S.P.E. Elettronica Industriale
Saalfeld Redistribution
SafeHandles, LLC
Salt Depot Inc.
San Jamar
Sandia Plastics, Inc.
SaniPod Ltd.
SaniStride, LLC
Sanitary Maintenance Magazine
Santoemma S.r.l.
Sapphire Scientific,
A Legend Brands Co.
SCA
Scensible Source Co., LLC
Scotwood Industries, Inc.
SE & Associates, Inc.
Seko Dosing Systems Corp.
Sellars Wipers & Sorbents
Shanghai Cleaning Consultants Co. Ltd.
Shanghai EMC Cleaning Equipment
& Supplies Co. Ltd.
Shanghai Kingmax Commodity Co. Ltd.
Shark Pressure Washers
Sheila Shine, Inc.
Shentex, Inc.
Shenzhen Longray Technology Co. Ltd.
Shop-Vac Corp.
Shurflo, LLC
Simoniz USA, Inc.
Simple Green, Inc., Div. of Sunshine Makers, Inc.
simplehuman
Sky Systems Co., Inc.
SM Bure Co. Ltd.
Sofidel America Corp.
Solaris Paper Inc.
Solo, Inc.
Sosmetal Products, Inc.
Soundview Paper Co.
South Seas International
Sozio, Inc.
Spartan Chemical Co., Inc.
Spectrum Bags, Inc.
Sprayco
Square Scrub
Starco Chemical
Stearns Packaging Corp.
Step1 Software Solutions
Stextun Industrial Co. Ltd.
Stoko Skin Care, Div. of Evonik Industries
Summit Catalog Co.
Sunburst Chemicals
Super Sweep, Inc.
Superabrasive, Inc.
Superior Manufacturing Group, Inc.
Supply Central
Surface Chemists of Florida
Suzhou Kaihang Electromotor Co. Ltd.
Suzhou Minkang Filter Co. Ltd.
Suzhou Premier Electrical Appliance Co. Ltd.
Syr Clean.Com
TDL Hygiene Co. Ltd.
Team Software, Inc.
Tennant Co.
The Andersen Co., Inc.
The Bullen Companies, Inc.
The Cleaning Station
The J.S. Vila Co., Inc.
The Libman Co.
The Malish Corp.
The Safety Zone
The United Group
Theochem Laboratories, Inc.
Thornell Corp.
Timbucktoo Manufacturing, Inc.
Tolco Corp.
TomCat Commercial Cleaning Equipment
Tongxiang Zehua Paper Co. Ltd.
Tornado Industries, Inc.
Tradex International, Inc.
Trebor, Inc.
Treleoni Group, LLC
Triple S
Trojan Battery Co.
Tucker Manufacturing Co., Inc.
Tundra Equipment Co.
U.S. Battery Mfg. Co.
U.S. Products
UL Environment
Ultimate Solutions, Inc.
Unelko/Unelko N.V.
Unger Enterprises, Inc.
United States Pumice Co.
Universal Business Systems, Inc.
VAI (Vormittag Associates, Inc.)
Vapamore
Vectair Systems, Inc.
Vermop USA, Inc.
Viper North America
Viribright Lighting Inc.
VMC-Technical Assistance Corp.
von Drehle Corp.
VPR Impex, Inc.
VVF Amenities
Walden-Mott Corp.
Warsaw Chemical Co., Inc.
Wausau Paper
Weifang Tricol Trading Co. Ltd.
West Sanitation Services, Inc.
Westpak USA, Inc.
Whisk Products
Windsor
Winworld Enterprise, Inc.
Witt Industries
WizKid
WM System S.r.l.
Woodbine Products Co.
World Dryer Corp.
Wuxi Juhua Import & Export Co. Ltd.
Xaact Products
XPOWER Manufacture, Inc.
Xynyth Manufacturing Corp.
Zephyr Manufacturing Co., Inc.
Zhao Qing Hui Run Ind. Co. Ltd.
Zhejiang Greatbull Industry & Trade Co. Ltd.
ZhengZhou Shintar Trading Co. Ltd.
Zhongshan Seehe Commodity Co. Ltd.
*List as of May 23, 2013.
SHOW
SUPPORTERS*
PLATINUM
GOLD
SILVER
STANDARD
*List as of May 23, 2013.
Register online at issa.com/register.
7

your week at a glance
Sessions are listed in chronological order and color-coded by track.
n Advanced Distributor Program n Social Media/Technology B
n Know Your Customer n Sustainability and Safety $
n Strategy/Leadership n Workforce Development J
n Operations/Process Improvement n
n Sales/Marketing
Trade Show Floor Seminar
Optional Events (Require separate registration; not
included in ISSA Convention Seminars registration.)
Keynotes/Special Events
(Included with trade show badge)
Young Executive Simultaneous Translation in Spanish
TIME TRACK SESSION/EVENT*
SUNDAY, NOVEMBER 17
11:30 AM $ ISSA Golf Tournament benefitting the ISSA Foundation
1:00 PM–5:00 PM n n n n $ CIMS: ISSA Certification Expert (I.C.E.) Workshop Part 1
MONDAY, NOVEMBER 18
8:00 AM–12:00 PM n n $
IICRC Basic Skills: Commercial Carpet Maintenance Certificate Program
Sponsored by Windsor Industries
8:30 AM–12:00 PM
n n n n $ CIMS: ISSA Certification Expert (I.C.E.) Workshop Part 2
n n n n $ CIMS: I.C.E. Recertification Workshop
9:00 AM–12:00 PM n n n n n $
n n n n J
9:45 AM–10:45 AM
11:00 AM–12:00 PM
n n n
n n n
n n n
n n n
n n n n
n n n n
n n n
Social Media Boot Camp: Strengthening Your Reach
Change the Conversation From Cost to Profit
Top 10 Labor and Employment Developments
A New Process for Cleaning for Health
Advanced Distributor Program: The How and Why of Effective Sales Leadership
Strategic Thinking for Strategic Planning
GHS Is Here! Are You Prepared?
Holy Shift! Your Marketing Is Broken
Advanced Distributor Program: Account Planning for Sales Team Success
12:15 PM–1:15 PM n n n n $ Lunch and Learn: Attract the Best, Repel the Rest
1:30 PM–2:30 PM
n n n n J
n n n
n n n
n n n n J
n n n
n n n
CIMS: The Professional Standard for Clean, Healthy, and Sustainable Facilities
Sponsored by CIMS
Increase Profits Through Microsites
The Strategy Tree: Five Fundamentals of Growth
Career Coach: Is Your Head in the Clouds?
Sponsored by YES
Staffing Strategies That Cut Costs, Raise Revenue, and Increase Profits
Advanced Distributor Program: Build a Better Distribution Model
8

TIME TRACK SESSION/EVENT*
MONDAY, NOVEMBER 18
1:30 PM–4:30 PM n n $ Smart Staffing: Cleaning Times and Work Assignments
1:30 PM–5:30 PM n n $ IICRC Basic Skills: Stone, Masonry, and Ceramic Floor Care Certificate Program
2:45 PM–3:45 PM
4:00 PM–5:00 PM
n n n J
n n n
n n n
n n n
n n n
n n
n n n n n
n J
n n n n
n n n
n n n
n n
TUESDAY, NOVEMBER 19
Transpare: Simplifying the Search for Green Products
Women’s Forum: Leading the Way!
Harness the Y Factor
Managing the Daily Workflow
Crush Sales Goals With Persuasive Proposals
Advanced Distributor Program: Value-Added Selling
What You Don’t Know Can Hurt You
Healthcare Best Practices for Non-Healthcare Cleaning
Become More Than the Next Generation
Winning RFPs: Swimming in the Deep End
Advanced Distributor Program: Conquer Price Objections
8:15 AM–9:30 AM J
ISSA Keynote Address: John Foley, former Blue Angel
11:00 AM–11:45 AM n n n B Behind the Broom: Managing a Professional Cleaning Operation
1:00 PM–1:45 PM n n n B Education session brought to you by IEHA
2:00 PM–2:45 PM n n n B Media Matters: PR for Small Business Growth
3:00 PM–3:45 PM n n n n B
4:00 PM–4:45 PM n n B
WEDNESDAY, NOVEMBER 20
GHS Training 101: The New Safety Data Sheet
ARCSI: Celebrating Ten Years of Support for the
Residential Cleaning Industry
8:15 AM–9:30 AM J
ISSA Keynote Address: Tony Hsieh, Zappos CEO
11:00 AM–11:45 AM
n n n B J
Transpare: Simplify the Search for Green Products
12:00 PM–12:45 PM n n n B Critical Factors in Operations Improvement
4:30 PM–5:30 PM J
Show Floor Happy Hour and ISSA Innovation Award Presentation
THURSDAY, NOVEMBER 21
9:00 AM–10:00 AM J
ISSA Keynote Address: David Blaine, magician and endurance artist
Co-sponsored by BSCAI
*Schedule as of May 23, 2013. For the latest information, go to issa.com/schedule.
NEW ISSA Convention Seminar
Premium Package
includes ISSA Convention Seminars registration
and 24/7 online access to the audio recording
and fully synchronized PowerPoint presentation
to all of Monday’s seminars.
(Some restrictions may apply. See page 15 for fees.)
DON’T FORGET!
You can apply your coursework
toward earning the
Professional Certificate in
Industrial Distribution awarded
by Purdue University!
Register online at issa.com/register.
9

issa convention seminars and special events
Sessions are listed in
chronological order and
color-coded by track.
n Advanced Distributor Program n Know Your Customer n
Operations/Process Improvement
n Strategy/Leadership n Sales/Marketing
SUNDAY, NOVEMBER 17
11:30 AM
$
ISSA GOLF TOURNAMENT
Benefitting the ISSA Foundation
$175/player
Fee includes green fees, golf cart, boxed lunch, transportation, and team prizes.
The ISSA Golf Tournament begins on Sunday, November 17, with an 11:30 a.m. shotgun start at the Arroyo Golf Club at Red
Rock. For more information, or to register, visit issa.com/golf.
1:00 PM–
5:00 PM
n n n n $
CIMS: ISSA CERTIFICATION
EXPERT (I.C.E.) WORKSHOP
PART 1
David Frank and Jim Peduto,
American Institute of Cleaning Sciences
MONDAY, NOVEMBER 18
8:00 AM–
12:00 PM
8:30 AM–
12:00 PM
9:00 AM–
12:00 PM
n n $
IICRC BASIC SKILLS: COMMERCIAL
CARPET MAINTENANCE
CERTIFICATE PROGRAM
Richard Bodo, IICRC Certified Instructor
n n n n $
CIMS: I.C.E. RECERTIFICATION
WORKSHOP
David Frank,
American Institute of Cleaning Sciences
n n n n $
CIMS: ISSA CERTIFICATION
EXPERT (I.C.E.) WORKSHOP
PART 2
n n n n n $
SOCIAL MEDIA BOOT CAMP:
STRENGTHENING YOUR REACH
Dave Conklin, RankPop and ProspectMX
Learn the key operational characteristics of a quality, customer-focused
cleaning organization as outlined in the ISSA Cleaning Industry Management
Standard (CIMS) and CIMS-Green Building (GB) criteria. Attendees who
pass the onsite exam achieve I.C.E. and I.C.E.-GB certification.
Session resumes Monday, November 18, 8:30 a.m.–12:00 p.m.
Separate registration required: $995 for ISSA members,
$1,595 for non-members
Gain a basic understanding of how to maintain and restore carpeting in
commercial and residential settings. A certificate is provided to those who
meet session requirements.
Separate registration required: $129
Sponsored by Windsor Industries
Learn how to use your I.C.E. status to position yourself as the indispensable
resource to your customers. Help them accomplish improvements, face new
challenges, and advance operations. Attendees receive all 30 professional
credits required for I.C.E. recertification.
Separate registration required.
Contact ISSA for registration fee details.
Begins on Sunday.
Separate registration required.
See Sunday session description for more details.
Gain hands-on knowledge to expand your ability to get the word out,
prospect, attract new clients, create new connections, and increase Web
site traffic—all with a limited budget. Learn to set up the new generation of
business networking sites and scale your social media presence using the
best software to manage Facebook, Pinterest, Instagram, and more.
Separate registration required: $149
ISSA/INTERCLEAN Mobile App
Explore ISSA/INTERCLEAN North America 2013 before, during,
and after the event with the show’s mobile app! Access crucial
information at your fingertips, including:
• The full list of exhibitors
• An interactive show floor map
• ISSA Convention Seminars schedule
• Show news and updates
• Featured products and show specials
Plus, enhance your experience with these advanced features:
• View suggestions based on your interests
• Take notes
• Get directions
Download at issa.com/app.
10

n Social Media/Technology n Workforce Development B Trade Show Floor Seminar J
n Sustainability and Safety n Young Executive $
MONDAY, NOVEMBER 18
n n n n J
CHANGE THE CONVERSATION
FROM COST TO PROFIT
Dianna Steinbach, ISSA
9:45 AM–
10:45 AM
11:00 AM-
12:00 PM
12:15 PM-
1:15 PM
1:30 PM–
2:30 PM
n n n
TOP 10 LABOR AND
EMPLOYMENT DEVELOPMENTS
Anthony Martin, Ogletree Deakins
n n n
A NEW PROCESS FOR
CLEANING FOR HEALTH
Rex Morrison,
Process Cleaning for Healthy Facilities
n n n
ADVANCED DISTRIBUTOR
PROGRAM: THE HOW AND
WHY OF EFFECTIVE SALES
LEADERSHIP
Jim Pancero, Jim Pancero Inc.
n n n
STRATEGIC THINKING FOR
STRATEGIC PLANNING
Doug Williamson, The Beacon Group
n n n n
GHS IS HERE!
ARE YOU PREPARED?
Bill Fellows, Bill Fellows Inc.;
Larry Johnson, S. Freedman & Sons Inc.;
Rob Kohlhagen, Diversey;
Rit Thompson, P&R Enterprises Inc.
n n n n
HOLY SHIFT! YOUR MARKETING
IS BROKEN
Brian Bluff and Eddie Bluff, Site-Seeker Inc.
n n n
ADVANCED DISTRIBUTOR
PROGRAM: ACCOUNT PLANNING
FOR SALES TEAM SUCCESS
Jim Pancero, Jim Pancero Inc.
n n n n $
LUNCH AND LEARN: ATTRACT THE BEST, REPEL THE REST
Mel Kleiman, Humetrics Holding Inc.
Learn how to connect cleaning to valuable ROI data that helps decision
makers appreciate what they really need and the budget necessary to achieve
it. Plus, understand how to estimate savings in six critical facility management
areas that will turn heads in the corner office.
Wage and hour law, responding to EEOC charges, and preparing for the
new healthcare laws are the core topics of this timely session. Plus, it will
address the most challenging labor and employment issues business owners,
employers, and managers face today.
Review process cleaning—analyzing the facility’s needs and the tasks involved
in meeting them. Learn to assess the best cleaning methods, equipment
options, and available workforce to put together a systematic cleaning
program that runs like a finely crafted watch.
For leaders of experienced sales teams, this information-intensive program
helps you shift from the ineffective transactional style to a more proactive
selling process style of management and leadership. Learn best practices
that strengthen your ability to lead even the most seasoned and senior team
toward increased selling success and profitability.
Sponsored by Sanitary Maintenance
Great strategy comes from great thinking—not more planning. Learn the new
tools, techniques, practices, and mindsets that are better-suited to strategic
planning in today’s world.
The Globally Harmonized System (GHS) deadline is quickly approaching.
Learn from industry leaders about how GHS will change requirements for
labeling, safety data sheet formatting, and placards. Plus review timelines
and tips for training and implementing GHS in your organization. Employers
must train their employees on GHS and make any necessary updates to their
hazard programs and workplace labeling strategies.
Social media is one of the biggest transitions in the past decade. Your
opportunity lies in being an early adopter. Explore what buyers expect from
sellers in this new digital world and the creation of meaningful content that
serves the search engines and the audience.
Experienced sales managers wanted! If you are responsible for frontline
sales professionals, this program will provide the detailed steps, tools, and
structures to help you implement an ongoing one-on-one coaching and
leadership process with your sales team.
Icons of business success like Herb Keller, Jack Welch, and Warren Buffet agree that the most important business decision
you’ll ever make is who gets hired…and good applicants aren’t always the best people for the job. Learn hiring tools, tips,
and techniques to successfully attract the best and repel the rest.
Separate registration required: $29
n n n n J
CIMS: THE PROFESSIONAL
STANDARD FOR CLEAN,
HEALTHY, AND SUSTAINABLE
FACILITIES
n n n
INCREASE PROFITS
THROUGH MICROSITES
Dave Conklin, RankPop and ProspectMX
Keynotes/Special Events
Optional Events Simultaneous Translation in Spanish
Become a partner in protecting occupant health and providing a sustainable
facility when you leverage the ISSA Cleaning Industry Management Standard
(CIMS) and CIMS-Green Building program. Learn how to enhance customer
value with the key elements of a quality, customer-focused, and sustainable
cleaning operation and deliver a roadmap for effective operations.
Sponsored by CIMS
The ever-changing Google algorithm makes it difficult to appear at the top of
search engine results. Find out how small to billion-dollar companies achieve
hundreds of sales leads through the strategic planning, development, and
marketing of microsites. Gain a C-level perspective as well as action item
take-a-ways.
Register online at issa.com/register.
11

issa convention seminars and special events
Sessions are listed in
chronological order and
color-coded by track
n Advanced Distributor Program n Know Your Customer n
Operations/Process Improvement
n Strategy/Leadership n Sales/Marketing
MONDAY, NOVEMBER 18
n n n
THE STRATEGY TREE: FIVE
FUNDAMENTALS OF GROWTH
John Delany, Giraffe LLC
n n n n J
CAREER COACH: IS YOUR HEAD
IN THE CLOUDS?
Panel Discussion
1:30 PM–
2:30 PM
1:30 PM–
4:30 PM
1:30 PM–
5:30 PM
2:45 PM–
3:45 PM
n n n
STAFFING STRATEGIES THAT
CUT COSTS, RAISE REVENUE,
AND INCREASE PROFITS
Mel Kleiman, Humetrics Holding Inc.
n n n
ADVANCED DISTRIBUTOR
PROGRAM: BUILD A BETTER
DISTRIBUTION MODEL
David Frank, American Institute of Cleaning Sciences
n n $
SMART STAFFING: CLEANING
TIMES AND WORK ASSIGNMENTS
Jim Peduto,
Matrix Integrated Facility Management
n n $
IICRC BASIC SKILLS: STONE,
MASONRY, AND CERAMIC FLOOR
CARE CERTIFICATE PROGRAM
William Griffin, IICRC Certified Instructor,
Cleaning Consultant Services Inc.
n n n J
TRANSPARE: SIMPLIFYING THE
SEARCH FOR GREEN PRODUCTS
David Schweizer, ISSA
n n n
WOMEN’S FORUM:
LEADING THE WAY!
Panel Discussion
n n n
HARNESS THE Y FACTOR
Doug Williamson, The Beacon Group
n n n
MANAGING THE DAILY
WORKFLOW
Jim Harris, Concepts4
n n n
CRUSH SALES GOALS WITH
PERSUASIVE PROPOSALS
Chris Arlen, Revenue-IQ
n n
ADVANCED DISTRIBUTOR
PROGRAM: VALUE-ADDED
SELLING
Tom Reilly, Tom Reilly Training
Initiating business growth requires you to implement a new model while
continuing to lead the old one at a profit—a steep challenge for any leader.
Learn the five elements of a growth strategy and how to align each into a
plan for growth using a Strategy Tree worksheet.
Seasoned peers discuss the technology strategies best used to improve
business. Review mobile apps, e-commerce, lead generation, social media,
and blogging. Hear how these technologies have improved
operations, sales, and marketing and how they can fit into
your business strategy.
Sponsored by YES
Interested in reducing turnover by 20 percent? Want to learn the
No. 1 most-overlooked source of great employees? Interested in the top
employee motivator that won’t even cost you a thing? Then don’t miss
this session!
Sponsored by Contracting Profits
Define critical data necessary to assemble and deploy a strategic sales
model for wholesale distribution. Then map a value-based, go-to-market
strategy that includes market information, how to deploy a modern sales
team, and the necessary tools for profitable growth.
Hunches and intuition have their place, but when it comes to staffing,
knowing the facts leads to smarter decisions. Learn how to determine the
hours and employees needed to clean a building, what happens to your
bottom line when you add or subtract space, and how frequency affects
cost and your overall budget.
Separate registration required: $149
Develop a comprehensive understanding of how to clean, maintain,
and restore stone surfaces. Be able to identify each floor type and learn
maintenance, restorative, and routine tasks, as well as cleaning, polishing,
and spot and stain removal tips.
Separate registration required: $129
Differentiating between products in a sea of greenwash is no easy task.
Learn how purchasers are using the Transpare online product
registry to review the specific environmental, health, and safety
attributes of cleaning products to find the right fit. Determine
how you can use this tool to increase your sales goals.
Accomplished women will discuss the opportunities available in multiple
disciplines within the cleaning industry, what trends women should be
aware of, and what skills are critical to their success. Then find out how
they navigated the challenges of balancing work and personal life and
successfully made their mark on the industry.
Your organization has two choices: Embrace the new ways of Gen Y or
lose out to those who do. Learn the keys to becoming Y friendly and how
these skills will help you not only guarantee the success of your younger
employees but also of your organization.
Mediocre workmanship and unbalanced workflow stem from poor
management. Discover the best processes and management practices of
successful mainstream and jansan organizations—those that yield efficient
workflow, optimal waste reduction, and cost containment.
The fastest way to crush your sales goals is to win more of your existing
bids—instead of bidding more. Discover best sales proposal practices, avoid
the five traps of requests for proposals, understand where to be persuasive,
and how to distance yourself from the competition.
This tone-setting presentation will encourage you to embrace the valueadded
philosophy in go-to-market strategies. We’ll identify what type of
business culture your company has, three characteristics of value-added
peak competitor organizations, and the ideal customer messaging.
12

n Social Media/Technology n Workforce Development B Trade Show Floor Seminar J
n Sustainability and Safety n Young Executive $
MONDAY, NOVEMBER 18
n n n n n n J
WHAT YOU DON’T KNOW CAN
HURT YOU
Jon Adkins and Dianna Steinbach, ISSA
4:00 PM–
5:00 PM
n n n n
HEALTHCARE BEST PRACTICES
FOR NON-HEALTHCARE
CLEANING
Keith Sopha, CAEM
n n n
BECOME MORE THAN THE NEXT
GENERATION
Henry Hutcheson, Family Business USA
n n n
WINNING RFPS: SWIMMING IN
THE DEEP END
Chris Arlen, Revenue-IQ
n n
ADVANCED DISTRIBUTOR
PROGRAM: CONQUER PRICE
OBJECTIONS
Tom Reilly, Tom Reilly Training
TUESDAY, NOVEMBER 19
8:15 AM–
9:30 AM
Keynotes/Special Events
Optional Events Simultaneous Translation in Spanish
You don’t always take advantage of valuable tools right away, but eventually,
you need them to keep innovating. Studies show that every single ISSA
member company has overlooked at least one free money-making, costsaving,
or efficiency-generating tool the association makes available. Learn
how to recapture your competitive edge with ISSA tools.
We know cleaning best practices play an important role in healthcare
infection prevention, but community-acquired infections (CAIs) remain
a concern. Keith Sopha will teach you to apply the Provincial Infectious
Diseases Advisory Committee (PIDAC) best practices for healthcare to
other sectors and reduce the spread of CAIs.
Working for relatives is hard. You feel your ideas aren’t valued and that you
aren’t being prepped for a possible business transition. Learn what makes
family businesses different, best practices, common issues, and how to
prepare to be the next business leader.
When contract dollars get big, the game changes. Find out how to analyze
the bid opportunity and decision makers, design customized solutions in a
compelling business case justification, and, most importantly, brand your
offering so customers won’t forget.
This street-smart, how-to program teaches salespeople how to persist when
buyers resist. Cover the realities of price resistance—positive and negative—
what you must know about price shoppers, how to hold the line, and how to
change their minds.
J
ISSA KEYNOTE ADDRESS: JOHN FOLEY
This former Blue Angel pilot will share his philosophy that the pursuit of excellence never ends and
provide concrete techniques to embrace challenge and strive for ever-higher performance levels.
You’ll learn how to equip organizations, teams, and yourself to pursue your highest goals and
sustain results.
This session will kick off with a CIMS Recognition Ceremony.
11:00 AM–
11:45 AM
1:00 PM–
1:45 PM
2:00 PM–
2:45 PM
3:00 PM–
3:45 PM
n n n B
BEHIND THE BROOM: MANAGING
A PROFESSIONAL CLEANING
OPERATION
Judy Gillies, The Surge Group Inc.;
Kevin Keeler, Keeler Consulting;
Lance Witschen, 1Class Consulting
n n n B
TBD
n n n B
MEDIA MATTERS: PR FOR SMALL
BUSINESS GROWTH
Gretchen Roufs,
Gretchen Roufs Marketing and Public Relations
n n n n B
GHS TRAINING 101:
THE NEW SAFETY DATA SHEET
Bill Fellows, Bill Fellows Inc.
Learn essential functions and concepts necessary for professional cleaning
operations to succeed in today’s ever-changing industry. Review advanced
technology, the importance of developing positive partnerships, creating
accountability, and developing leadership skills to take you and the cleaning
profession to the next level.
Education session brought to you by IEHA.
Learn to efficiently communicate messages that help prospects and
customers understand your company and support your products and
services. Find ways to identify external and internal audiences, recognize
and develop appropriate topics, and hone in on media.
Chemicals in your building? Find out how the Globally Harmonized System
(GHS) will impact every business and what your training responsibility
is under the new guideline. This session will review the new labeling
pictograms, common terms, precautionary and hazard statements, and the
16-section safety data sheet format.
Register online at issa.com/register.
13

issa convention seminars and special events
Sessions are listed in
chronological order and
color-coded by track.
n Advanced Distributor Program n Social Media/Technology B
n Know Your Customer n Sustainability and Safety $
n Strategy/Leadership n Workforce Development J
n Operations/Process Improvement n
n Sales/Marketing
Trade Show Floor Seminar
Optional Events
Keynotes / Special Events
Young Executive Simultaneous Translation in Spanish
TUESDAY, NOVEMBER 19
4:00 PM–
4:45 PM
n n B
ARCSI: CELEBRATING TEN YEARS
OF SUPPORT FOR THE RESIDENTIAL
CLEANING INDUSTRY
Panel Discussion led by Brenda Stankus
WEDNESDAY, NOVEMBER 20
J
ISSA KEYNOTE ADDRESS: TONY HSIEH
8:15 AM–
9:30 AM
Join Brenda Stankus and others for a look back at the 10-year history
of ARCSI and a look forward at the next 10 years.
The CEO of Zappos will share the different ingredients his company uses to build a longlasting,
enduring brand, including the importance of customer service and company culture.
Specifically, he will discuss the core philosophy of his best-selling book Delivering Happiness:
How concentrating on the happiness of those around you dramatically improves employee and
customer satisfaction, driving business success.
11:00 AM–
11:45 AM
12:00 PM–
12:45 PM
4:30 PM–
5:30 PM
n n n B J
TRANSPARE: SIMPLIFY THE
SEARCH FOR GREEN PRODUCTS
David Schweizer, ISSA
n n n B
CRITICAL FACTORS IN
OPERATIONS IMPROVEMENT
Ed Selkow, Janitorial Growth Solutions
J
SHOW FLOOR HAPPY HOUR AND
ISSA INNOVATION AWARD PRESENTATION
Join your peers for live entertainment and a cocktail to wind down
at the end of another successful day at ISSA/INTERCLEAN. Plus, be
the first to learn who won a 2013 ISSA Innovation Award when the
presentation kicks off this popular networking event.
Differentiating between products in a sea of greenwash is no easy task.
Learn how purchasers are using the Transpare online product registry to
review the specific environmental, health, and safety
attributes of cleaning products to find the right fit. Determine
how you can use this tool to increase your sales goals and
become a stronger sustainability partner.
Many companies lose more than 50 percent of their clients every year due
to low quality, because quality is just a slogan. Service delivery is second,
third, or completely absent on the list of priorities. Review critical factors of
superior service delivery and what you really need to focus on to improve
account retention.
THURSDAY, NOVEMBER 21
J
ISSA KEYNOTE ADDRESS: DAVID BLAINE
9:00 AM–
10:00 AM
Don’t miss this world-renowned magician and endurance artist as he blends a mix of magic
with his discussion regarding the need for passion, determination, and hard work to challenge
the realm of what others around you find impossible. Learn what it takes to change the way
the world views cleaning from a professional who single-handedly has changed the way the
world views his craft.
This session will kick off with an ISSA Excellence Award Ceremony.
Co-sponsored by BSCAI
Connect with other attendees to hear what
they have to say about ISSA/INTERCLEAN
at issa.com/connect.
14
©2013 ISSA® All rights reserved.
CIT.6.7.13.17250

egistration fees
Trade Show
(Includes entry to the exhibit hall and
three keynote speakers.)
ISSA Convention Seminars
(Includes all educational sessions
except separate-fee workshops. For a
full list of ISSA Convention Seminars
and events, see page 10.)
NEW ISSA Convention Seminar
Premium Package
(Includes ISSA Convention Seminars
registration and 24/7 online access.
The sessions will contain the
audio-recorded session and fully
synchronized PowerPoint presentation
to all of Monday’s sessions. Some
restrictions may apply.)
MEMBER
NON-MEMBER
$50* $690
per company,**
plus $50
per person
$95 $195
$155 $295
If you are an ISSA member, use your company ID to register
at the member rate.
*ISSA membership is on a company basis. If you are not
sure whether or not your company is an ISSA member,
contact ISSA at 847.982.0800.
**The non-member company fee can be applied toward ISSA
membership. Additional fees may apply to
non-exhibiting manufacturers.
Visit issa.com/schedule to see this year’s program.
BADGE PICKUP
Badges will not be mailed. Your badge will
be printed onsite. You will receive a bar-code
confirmation by e-mail at the time of registration
and a reminder e-mail two weeks prior to the show.
Bring your e-mail confirmation to the registration
area located in the Las Vegas Convention Center
Grand Lobby to be scanned for badge printing.
ISSA/INTERCLEAN
OFFICIAL HOTELS
ISSA has negotiated even lower rates for your
stay in Las Vegas, exclusively through the official
housing vendor, onPeak. Take advantage of these
hotel rates now, as rooms will fill up quickly. You will
receive a complimentary bus pass when you book
your hotel through the official block (a $30 value).
The hotel reservation deadline is October 28, 2013.
Visit issa.com/hotels to make your reservation
online with onPeak’s easy-to-use reservation Web
site, or contact them directly for assistance at
issahotelservices@onpeak.com or 866.575.4149.
Additional travel discounts are available at
issa.com/traveldiscounts.
You’ll find a variety of distributor
group events also held during the
week of ISSA/INTERCLEAN.
ISSA welcomes members of the
following groups:
ABOUT ISSA®
As the leading trade association for the
cleaning industry worldwide, ISSA is
committed to helping its members change
the way the world views cleaning.
We give distributors the business tools they
need to promote the vision that cleaning
is an investment in human health, the
environment, and an improved bottom line.
For more information on ISSA,
visit issa.com or call 800.225.4772.
Register online at issa.com/register.
15

ISSA
7373 N. Lincoln Ave.
Lincolnwood, IL 60712-1799 USA
800.225.4772 (North America) or
847.982.0800
issa.com
Successful distributors
say the ISSA/INTERCLEAN®
show is vital to your business!
Expanded hours for networking and more education for your
top managers offer even more reasons to bring your team in 2013!
Share this brochure and register at issa.com/show.
my show. my value.