Dr Andrew Chan - School of Hotel & Tourism Management - The ...

Publications
[ Scholarship and Publications ]
- Journal Articles:
Wong, A. & Chan, A. (2010). Understanding the Leadership Perceptions of Staff in
Chinas Hotel Industry: Integrating the Macro and the Micro-Aspects of Leadership
Contexts. International Journal of Hospitality Management 29(3), 437-447.
Xu, J., & Chan, A. (2010). Service Experience and Package Tours. Asia Pacific Journal
of Tourism Research, 15(2), 177-194.
Huang, S., Hsu, C., & Chan, A. (2010) Tour Guide Performance and Tourist
Satisfaction: A Study of the Package Tours in Shanghai, Journal of Hospitality &
Tourism Research, 34(1).
Xu, J., & Chan, A. (2010). A Conceptual Framework of Hotel Experience and
Customer-Based Brand Equity: Some Research Questions and Implications.
International Journal of Contemporary Hospitality Management, 22(2), 174-193.
Yang, Y., & Chan, A. (2010). An Exploration of Customer Experience in Resort Hotels,
Tourism Tribune, 25(4), 49-54.
Hua, W., Chan, A., & Mao, Z. (2009). Critical Success Factors and Customer
Expectation in Budget Hotel Segment - A Case Study of China. Journal of Quality
Assurance in Hospitality & Tourism, 10(1), 59–74.
McKercher, B., & Chan, A. (2008). The impact of distance on international travel
movements, Journal of Travel Research, 47(2), pp. 208-234.
McKercher, B., & Chan, A. (2005) How Special Is Special Interest Tourism? Journal of
Travel Research, 44(1), pp. 21-31.
Hui, E, & Chan, A. (2004). Do Role Stress and Personality Affect Tour Escort
Performance? Voice of TIC, No. 1, 2-5.
Johns, N., & Chan, A. (2003). The Impact of Chinese Culture upon Service
Predisposition. The Service Industries Journal, 23(5), 107-122.
Yung, E., & Chan, A. (2001). Business Traveller Satisfaction with Hotel Service
Encounters. Journal of Travel & Tourism Marketing, 11(4), 29-41.
Bauer, T. G., & Chan, A. (2001). Does the environment matter? Experience, attitudes,
and revisit intentions of international visitors to Hong Kong. Pacific Tourism Review,
5(1/2), 75-82.
Choi, W. M., Chan, A., & Wu, J. (1999) A Qualitative and Quantitative Assessment of
Hong Kong's Image as a Tourist Destination, Tourism Management, 20(3), 361-365.
Chan, A., Go, F., & Pine, R. (1998). Service Innovation in Hong Kong: Attitudes and
Practice, The Service Industries Journal, 8(2), 112-124.
Chan, A., Wong, S., & Leung, P. (1998). Ethical Beliefs of Chinese Consumers in Hong
Kong, Journal of Business Ethics, 17(11), 1163-1170.
Pine, R., Chan, A., & Leung, P. (1998). The Current and Future Impact of Asia's
Economic downturn on the Region's Hospitality Industry, International Journal of
Contemporary Hospitality Management, 10(7), 252-256.
Lam, T., Yeung, S., & Chan, A. (1998). Service Quality and Determinants of Customer
Expectations: The Case of Club Industry in Hong Kong, Asia Pacific Journal of
Tourism Research, 2(2), 29-36.
Go, F., & Chan, A. (1997). A Normative Framework for Entrepreneurship and
Innovation in Hong Kong Tourism, Journal of Enterprising Culture, 5(1), 75-88.
- Book Chapters: