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Figure 1 Organisation of the thesis m terms of the phases of the research project
Phase One
Determining the Need for
Research
Chaptersl, 2&S
Phase Two
Developing a Conceptual
Framework
Chapters 4&5
Phase Three
Developing a Research
Design
Chapter 6
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Phase Six
Data Analysis,
Presentation and
Discussion of Results
Chapters 9,10,11 & 12
Phase Five
Qualitative Component
Methodology: In-depth
Interviews
Chapter 8
Phase Four
Quantitative Component
Methodology: The
Survey
Chapter 7
Phase One involved determining the need for research, specifically exploring the
problem for nurses of work-related aggression. Previous research on work-related
aggression is presented in the thesis and a broad definition of aggression is offered
that encompasses behaviours that nurses perceive to be aggressive. The role of
nursing culture is discussed, together with arguments as to why it contributes to
under-reporting of aggressive behaviour by nurses. Competency is proposed both as a
psychological constmct and as a standard utilised in nursing for measuring nursing
performance. Limitations and gaps identified in the research literature are presented
and discussed.
In Phase Two the conceptual framework for the present investigation was
developed, exploring the theoretical underpinning of the key concepts of sUess,
cognitive appraisal, coping and social support. A rationale is provided for the
proposed moderator model which was utilised to examine the role of institutional
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