The Retail supply Chain summit - Unipart Logistics

The
largest
retail supply
chain event in Europe
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supply chain
Headline Sponsor
SUMMIT
Co-Sponsors
Driving agility through
the supply chain for
business-wide success
Retail supply chain executives speaking include:
David McKinlay
Supply Chain Director
Alan Higgins
Logistics Director
Gavin Chappell
Supply Chain Director
Roger Burnley
Retail & Logistics Director
Andy Banks
Supply Chain Growth Manager
Tim Allinson
UK Logistics Director
Associate Sponsors
Jason Keegan
Head of GM &
International Logistics
Dino Rocos
Operations Director
Mark Holland
Supply Chain Director
Where retail supply
chain leaders meet
The Retail Supply
Chain Summit is an
excellent opportunity to glean
how others are tackling the
challenges facing us all –
I don’t believe a single person
leaves this forum without at
least one great idea!”
Roger Burnley
Retail & Logistics Director
2011 Speaker & Advisory Board
Member
A good opportunity
to take some time
out to think about and discuss
customer trends and the impact
on your Supply Chain. The
event is invaluable in providing
insights & ideas in order to
tackle challenges and further
developing a collaborative
network.”
Richard Street
Group Supply Chain Director
2011 Advisory Board Member
Martin White
Supply Chain Director
Deirdre Burns
Supply Chain Director
Nick Fox
Logistics & Operations Director
Stuart Lacey
Supply Chain Director
Don Marshall
Head of Web Operations
Andy Torrance
Logistics & Store
Operations Director
18 – 19 May 2011 – Radisson Blu, London
www.retailweeksupplychain.com
Two intense days of thoughtleading
content in a unique
format with senior supply chain
professionals
l Strategies for driving
efficiency and growth in the
‘new reality’ from top retail
supply chain executives
l Unrivalled opportunities
for sharing best-practice
to refine, refresh and
reinvigorate future plans
l Practical retailer-led
masterclasses: getting the
best from your teams
l 10+ hours of informal
business networking with
your industry contacts

supply chain
SUMMIT
18 – 19 May 2011 – Radisson Blu, London
www.retailweeksupplychain.com
The Retail Supply Chain Summit: two days to refresh and reinvigorate expertise
With invaluable insights, interactive forums, fact-based case studies and both informal
and structured thematic networking, this is the most crucial two-day meeting point for
leaders with a stake in the successful execution of the top-line business strategy
The industry
experts steering
the content and
setting the agenda
for the 2011 Retail
Supply Chain
Summit include:
Pat Lee
Group Operations
Director
Steve Zandi
Logistics Director
David McKinlay
Head of Logistics
Alan Wragg
Clothing Technical
Director
The Retail Supply Chain
Summit is a great opportunity
for retailers to share, hear and
understand the issues of the day and
benchmark their own supply chain
capabilities with those of their peer
group.”
Duncan Kendal, Head of Supply Operations
Speaker & 2010 Advisory Board Member
Richard Street
Supply Chain
Director
Dawn Pine
Supply Chain
Director
Andy Torrance
Logistics Director
Andy Banks
Supply Chain
Manager - Growth
Roger Burnley
Retail & Logistics
Director
Mark Holland
Logistics Director
Deirdre Burns
Supply Chain
Director
Neil Ashworth
Supply Chain
Director
Stuart Lacey
Supply Chain
Director
Jason Keegan
Head of GM &
International
Logistics
Martin White, Supply Chain Director
Gavin Chappell, Supply Chain Director
Giles Harvey, Supply Chain Director
An ideal and innovative
opportunity to explore with peers
the challenges facing the retail apparel
market, and to absorb valuable insights
from across the industry regarding
global supply chain challenges and
opportunities.”
Dawn Pine, Supply Chain Director
Speaker & 2010 Advisory Board Member
Agenda defining
11 topics for 2011
1
Honing your
multichannel model to
keep pace with the digital
revolution
2
Rising labour costs
and commodity prices
in global sourcing – what
are your choices?
3
Leadership and talent
that differentiates
your business
4
Multichannel: who
truly are the end-toend
solutions providers?
5
Managing your
supply chain to drive
efficiencies in a lowgrowth
economy
6
Collaborative planning
to drive down cost and
manage margin
7
Managing supplier
relationships in an
uncertain trading climate
8
Supply chain processes
and tools to enable
rapid performance
improvement
9
Cost-effective reverse
logistics: making it
work for the customer and
the business
10
Supplier economies
and international
hubs: finding a replacement
for China
11
The final mile:
fulfilling the
customer promise across
all your channels
To speak to the Conference Director and programme writer please contact Lucy Van Den Heede on

Media Partner
An excellent line-up for sharing, learning and debating.”
Trevor Ashworth, Director of Supply Chain, , Speaker 2010
11 highlights for 2011
l Landmark briefings from the industry’s top
supply chain directors and logisticians
l Best in class lessons from leading practitioners
in grocery, fashion and general merchandise
l Hands-on strategy workshops from crosschannel
specialists
l Interactive think-tanks for sharing best-practice
on adding value to the supply chain
l Opt-in speed networking to facilitate
connections for back-haul collaboration
l Inspiring ideas and strategies from the
brightest minds and value chain innovators
l ‘Fact – plan – outcome’ based case-studies of
system/strategy implementation
l Live-polling: find out in real-time what your
peers and partners are thinking
l Practical retailer-led masterclasses on getting
the best from your teams
l 10+ hours of informal business networking with
your industry contacts
l 5+ hours of thematically structured networking
with topic experts and retail peers
Very informative, right attendees with the right
voices and some very healthy discussions and
awareness regarding strategically what the industry faces
and needs to do to move forward.”
Mike Ricketts, Sales Director, Advanced Supply Chain, 2010 Delegate
A good networking event to discuss current
supply chain issues with a senior peer group.”
Tony Mannix, Managing Director, Clipper Logistics Group,
2010 Delegate
Just some of the companies attending:
Accenture // Advanced Supply Chain // Allport // Animal //
Arcadia Group // Argos // Best Buy // BNP Paribas Real Estate //
Boots // Boxwood // Carphone Warehouse // Clarks International
// Comet Group // Co-operative Group // Countrywide Farmers //
Debenhams Retail // Dyson // eBay // Fat Face // Home Delivery
Network // John Lewis // Marks & Spencer // Metro // New Look //
Nokia Stores // O2 // Office Holdings // Royal Bank of Scotland //
Space NK // Starbucks Coffee Company // Target Australia //
The Perfume Shop // Waitrose // Waterstones // Wilkinsons
64% of the 2010 audience Director level or above
Technology
Warehouse
Supply Chain
Manager/
Director
Logistics
Director
Partner benefits & opportunities
The Summit brings together leaders and decision-makers
from across the full spectrum of the supply chain as they set
strategies for the future, debate best-practice and network with
peers and partners.
l Most senior level
gathering of retail supply
chain executives and
decision makers in the UK
l Structured networking
opportunities for targeting
and engaging retailers
l Align your business
with the premier
UK convention for
key stakeholders in
retail supply chain,
multichannel, operations,
sourcing and logistics
l Interact with key-decision
makers as they discuss best
practice and set their future
strategies
Director
l Benefit from the
opportunity to nurture
and deepen relationships
with pivotal clients
l Opportunity for leadgeneration
with a
concentrated group of the
most senior level decisionmakers
in retail supply
chain
l Brand profiling on event
marketing, literature and
onsite signage
l Thought-leadership
presentation opportunities
in a variety of unique and
innovative formats
For bespoke opportunities to collaborate and contribute to the
Summit, please contact:
Janine Halpin, Head of Retail Sponsorship, Retail Week
T: +44 (0) 20 7728 5281 E: janine.halpin@emap.com
CEO
Business
Development
200+ delegates from 10 countries attending in 2010
United Kingdom
Netherlands
Australia
Denmark
Greece
Belgium
Finland
Norway
Hong Kong
Ireland
Buying
+44 (0) 20 7728 5258 / lucy.vandenheede@emap.com www.retailweeksupplychain.com

supply chain
SUMMIT
18 – 19 May 2011 – Radisson Blu, London
www.retailweeksupplychain.com
Day One: Wednesday, 18 May 2011
08.00 Morning refreshments & registration
09.00 Chairs’ opening remarks
09.10 – 10.00 Supply chain agility: how do you become ‘fit for the future’?
l Developing an operating model that can adapt quickly to business and customer needs
l Putting in place supply chain strategies that serve the end customer and support wider business plans
l Leveraging the benefits of an integrated, responsive and flexible supply chain
Deirdre Burns, Supply Chain Director
Gavin Chappell, Supply Chain Director
Unique
2011 theme:
agility
10.00 – 10.45 How Marks & Spencer energised the supply chain to delight their customer
l Engaging and motivating your staff to benefit the supply chain
l Fostering agility and a culture of continuous improvement
l Re-inventing the supply chain and its perception in a competitive 21st century market
Jason Keegan, Head of General Merchandise & International Logistics Marks&Spencer
10.40 Morning networking & refreshments
11.20 Morning focus groups: choice of 3 sessions
JOINT ENTERPRISE
11.20 – 12.00
Joint enterprise:
service
implementation
A leading retailer and their
service partner share practical
insights into the roll-out of a new
programme.
l IT strategy, selection and
opportunities
to present
available
implementation of best of breed systems
l Change management for new operating
models
SUPPLY CHAIN MANAGEMENT
11.20 – 12.00
Adding value in changing times
A practical account of a strategy or solution
implementation that has driven efficiencies
and cost-savings.
l Cost containment and transforming your
processes
l Consolidation to drive down operating
costs
Senior Executive, Wincanton
WAREHOUSING
11.20 – 12.00
Warehouse operations
Changing your operations to respond to
the new customer in a fast-paced and
multichannel world.
l Integrated approach to warehousing and
store operations to achieve optimum
cost balance
l Creating synergies between the needs in
the store and in the warehouse
Craig Farina, Logistics Director
Alliance Boots
12.00 – 12.45
Joint enterprise: service-provider
collaboration
A practical application of ‘third party’
collaboration, to demonstrate the
opportunities and outcome of specific
initiatives.
Please submit case study suggestions to
janine.halpin@emap.com
12.00 – 12.45
Driving efficiency, agility & growth
l Effective inventory management:
increasing visibility to provide flexibility
l Aligning your contingency planning
capabilities with rising cost volatility
l Increasing efficiencies by reducing
multiple stock-holding points
David McKinlay, Supply Chain Director
WH Smith
Alan Higgins, Logistics Director
Ben Sherman
12.00 – 12.45
Warehouse management
l What changes must be made in the
warehouse to service the customer of
the future
l Leveraging the benefits of automation in
the warehouse
l Mitigating the risks of implementing new
technology in your DC
To speak to the Conference Director and programme writer please contact Lucy Van Den Heede on

12.45 Lunch & networking
13.45 Afternoon focus groups: choice of 3 sessions
✓ AGILE SUPPLY CHAIN
ADDING VALUE IN CHANGING TIMES £
CUSTOMER FULFILMENT
13.45 – 14.30
Making your store fit for the future
l Customer-centric supply chains and store
operations
l Preparing for material change in physical
stores as a result of increased delivery
options
l Streamlining and improving the
customer-collection experience
14.30 – 15.15
Meeting customer demands
l Reconciling the demand for bespoke and
specialist services whilst maintaining cost
efficiencies
l Mitigating the complexities of multiple
delivery points
l Managing effective and positive
customer-deliver communications
13.45 – 14.30
Fit for the future
l Fulfilling business growth plans
l Managing accelerated growth in a volatile
market place
l Developing fulfilment strategies that keep
pace with the needs of the consumer and
the business
Don Marshall, Head of Web Operations
Dunelm Mill
14.30 – 15.15
Fit for purpose
l Transforming your operations to support
business developments
l Sustainably increasing volume and service
across all your channels
l Understanding and supporting business
plans for growth, new formats and service
offerings
Andy Banks, Head of Supply Chain
Waitrose
13.45 – 14.30
Driving efficiency, agility
and growth
l Harnessing the business benefits of
improved forecasting performance in a
volatile environment
l Collaborative planning to drive down
cost and manage margin
l Developing supply chain and
merchandising synergies
14.30 – 15.15
Driving efficiency
l Optimising your supply chain to drive
efficiencies in a low-growth economy
and support growth
l Effective inventory management in the
new economic reality
l Supply chain transformation: creating a
synergistic supply chain that is smarter,
leaner and faster
l Boosting margin, driving operating profit
and adding-value in changing times
15.15 Afternoon networking & refreshments
15.30 Setting the agenda for retail supply chain
Presentation and discussion of original research looking at trends in retail supply chain, and the evolving challenges and priorities of
logisticians, sourcing executives and supply chain directors in Europe.
16.00 Logisticians: the executors of the ultimate customer experience
l The role of supply chain in maximising customer satisfaction
l Managing the customer proposition across multiple channels
l Achieving high levels of service throughout the supply chain
l Service execution: fulfilling a new brand’s national operations
Stuart Lacey, Supply Chain Director
16.35 Interactive debate
Jason Keegan, Head of General Merchandise and International Logistics Marks&Spencer
Mark Holland, Supply Chain Director
Stuart Lacey, Supply Chain Director
Put your questions
to three industry
leaders
17.15 Retail Supply Chain Summit Drinks Reception
18.30 Retail Supply Chain Inaugural Annual Dinner (by invitation only)
Plus special guest-speakers. Contributors include: Dino Rocos, Operations Director, John Lewis
+44 (0) 20 7728 5258 / lucy.vandenheede@emap.com www.retailweeksupplychain.com

supply chain
SUMMIT
18 – 19 May 2011 – Radisson Blu, London
www.retailweeksupplychain.com
Day Two: Thursday, 19 May 2011
08.00 Morning refreshments & networking
08.45 Chairs’ opening remarks
09.00 – 09.25 Presentation and Q&A
International retailing: a view from the top
l The CEO agenda: fulfilling business needs in a globally unstable and economically challenged market place
l Identifying opportunities and leveraging your international supply chain
l Driving a dynamic UK brand to be globally successful
09.40 – 10.00 Special presentation and expert overview from Retail Supply Chain Summit 2011 key partner
10.00 – 10.30 Delivering service excellence to the cross-channel shopper
l Integrating multiple channels: the organisational design and physical supply chain perspective
l Supply chain capabilities for maximising the opportunities of the multichannel customer
l ‘Blended channels’: fulfilling the brand promise across all your touch-points
l Interconnecting and aligning your partners throughout the network to serve today’s customer
Tim Allinson, UK Logistics Director
10.30 Morning networking & refreshments
11.00 Morning focus groups: choice of 3 sessions
Customer fulfilment
11.00 – 11.40
Warehouse management
l What changes must be made in the
warehouse to service the customer of
the future
l Leveraging the benefits of automation in
the warehouse
l Mitigating the risks of implementing new
technology in your DC
l Reducing your overheads through
driving down cost per unit
Andy Torrance, Logistics & Store
Operations Director, Halfords
Online and multichannel
11.35 – 12.15
Ranging and stocking for multiple
channels
l Operating a customer-centric supply
chain that doesn’t break the bank
l What is the optimum supply-demand
balance: just-in-time and demand driven
replenishment
l Delivering an optimum cost/service
model: tight inventory levels vs. lost sales
l Striking the balance: what is the
optimum trade off between cost and
service
PEOPLE POWER
11.00 – 11.40
Empowering your staff to take
ownership and drive change
l Developing and training your workforce
for business benefit
l Driving stakeholder engagement to boost
productivity
l Deriving the benefits from employee
buy-in when implementing change
David McKinlay, Supply Chain Director
WH Smith
Gavin Chappell, Supply Chain Director
ASDA
Global sourcing
11.40 – 12.10
Leveraging the international
supply chain
l New products for new markets: supplying
across multiple geographies
l Identifying and implementing innovative
solutions for reducing lead times and cost
in the end to end process
l Meeting and exceeding both domestic and
international customer expectations
Chaired by:
Martin White, Supply Chain Director, Primark
Alan Higgins, Director, Ben Sherman
WORKSHOP: COLLABORATION
10.45 – 11.40
Stakeholder
engagement and
fostering a ‘one-team’
culture
As trading climate remains
volatile, the supply chain is under
ever-increasing pressure and scrutiny
to drive efficiencies throughout the
business. An increasingly composite
balancing act, that requires intricate
planning and deeper and more complex
collaboration, means that not only are new
solutions needed, but new ways of thinking
and new priorities.
This retailer-led workshop offers practical
strategies and support for delegates in
establishing and sustaining collaborative
partnerships with suppliers, partners and
stakeholders.
Facilitated by:
Jason Keegan
Head of GM & International Logistics
Marks&Spencer
Retail-led
interactive
workshop
To speak to the Conference Director and programme writer please contact Lucy Van Den Heede on

ONLINE & MULTICHANNEL
12.15 – 13.00
Solving the challenge of returns
A thought-provoking presentation from
a specialist end-to-end reverse logistics
provider.
l Practical strategies for managing return
flows
l Cost-effective reverse logistics: making it
work for the customer and the business
GLOBAL SOURCING
12.10 – 13.00
Global retail sourcing and its impact
on extended supply chain operations
l Overview of global markets: where can returns
be maximised from a supply chain perspective
l Product development and working in
collaboration with manufacturers to ensure
consistency of supply
l Emerging growth of the Indian sub-continent
l Managing supplier relationships in an uncertain
climate
Tim Crowfoot, Supply Chain Manager, Fat Face
Nick Fox, Logistics & Operations Director, WDT
13.00 Lunch, networking & hosted roundtables: choose from 2 sessions
WORKSHOP: COLLABORATION
12.00 – 13.00
Stakeholder engagement and
fostering a ‘one-team’ culture
For details see session at 10.45
Facilitated by:
Jason Keegan
Head of GM & International Logistics,
Marks&Spencer
14.00 – 14.20
Satisfying the customer of the future
A leading expert in customer trends and shopping behaviours will
share an insight into the profile of the evolving consumer
l Shopping behaviours in the ‘new reality’
l Customer satisfaction: what does it take to achieve serviceexcellence?
l Exploring the impact of mobile as a new shopping channel
14.20 – 15.00
Multichannel briefings
Transforming the business model to serve a multichannel consumer
l Driving loyalty through your seamless customer journey
l Managing availability and demand across multiple channels
l Fulfilling the last and, arguably most crucial element of the
customer experience
l Making sense of the hierarchy of value options and selecting the
best for your business
l Striking the optimum cost-to-serve balance
Neil Ashworth, Supply Chain Director
14.00 – 14.20
People and partnerships
Speed-networking: new partnerships
This session will facilitate partnerships between parties with spare
capacity on backhaul routes.
Delegates will be invited to confidentially submit information where
they see potential for collaboration in their network.
14.20 – 15.00
Confidential discussion group -
international development
Sharing the secrets of success: this session is a
‘bring and share’ forum to exchange experiences and
Think locally,
executive regionally,
leverage
globally
information on setting up in new geographies and the associated
challenges and opportunities.
Key contributors will be announced in due course, and there will be
the option to sign up for the session prior to the Summit.
15.00 Afternoon break, networking & refreshments
15.15 Driving a lean and sustainable supply chain
l Transforming the supply chain into a business tool that can help control costs, manage risks and make profit in a fully responsible manner
l Promoting green behaviour across physical logistics channels
l Changing management: integrating sustainability principles into your business
l Responding to the environmentally savvy customer in a price-driven market place
Roger Burnley, Retail & Logistics Director
15.50 Customer centric supply chain: putting the customer at the heart of everything you do
A leading retailer shares their perspective on putting the customer at the heart of the business through organisational design and communication.
l Operating an agile supply chain that drives and enhances the end-customer experience
l Building a distribution network that is sensitised to the customer’s needs
l Delivering online excellence in your fulfilment
16.25 Defining the blueprint for the future
In this concluding session, the Chair will broker an open discussion on the major narratives that have emerged throughout the two days,
drawing together their significance for insight-building and the resourcing of supply chain strategy in the times ahead. Key topics will include
people talent, sustainability and multichannel retailing.
16.45 Close of Summit
+44 (0) 20 7728 5258 / lucy.vandenheede@emap.com www.retailweeksupplychain.com

Priority code
supply chain
SUMMIT
Driving strategies for
business-wide success
18 – 19 May 2011 – Radisson Blu, London
www.retailweeksupplychain.com
Secure your place
Online: www.retailweeksupplychain.com
Post: Retail Week Supply Chain Summit Registration, Greater
London House, Hampstead Road, London, NW1 7EJ
Email: retailconferences@emap.com
Phone: +44 (0) 20 7554 5806 Fax: +44 (0)20 7728 5299
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