Energising Work Culture - Ministry of Manpower
Energising Work Culture - Ministry of Manpower
Energising Work Culture - Ministry of Manpower
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36 ENERGISING WORK CULTURE<br />
Suggested Measures:<br />
Management-related<br />
Turnover rate<br />
Turnover costs<br />
Absenteeism rate<br />
Costs from stress-related illnesses/<br />
absence<br />
Rate <strong>of</strong> return from maternity leave<br />
Productivity rates<br />
Attraction <strong>of</strong> quality talent<br />
Retention <strong>of</strong> quality talent<br />
Time required to fill open positions<br />
Job rejection reasons <strong>of</strong>fered by<br />
interviewees at recruitment stage<br />
Pr<strong>of</strong>itability<br />
Employee-related<br />
Employee satisfaction and<br />
engagement levels<br />
Employee stress and<br />
resilience levels<br />
Employee perception <strong>of</strong><br />
quality <strong>of</strong> life<br />
Programme utilisation<br />
levels<br />
Resignation intention rate<br />
Client-related<br />
Overall customer<br />
satisfaction<br />
Customer retention rate<br />
Customer referral rate
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