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Mike Coker and son Troy work on golf courses ... - Backed By Bayer

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MANAGEMENT<br />

HUMAN RESOURCES<br />

Gather Revealing<br />

References<br />

A thorough background check upfr<strong>on</strong>t can<br />

save employer nightmares down the road<br />

<strong>By</strong> Peter Blais<br />

Hiring employees is a critical job for<br />

superintendents, particularly in a<br />

business where the skills <str<strong>on</strong>g>and</str<strong>on</strong>g> dedicati<strong>on</strong><br />

of the <str<strong>on</strong>g>work</str<strong>on</strong>g>force is so important<br />

to the quality of the final product.<br />

Checking references is a major part of that<br />

hiring process.<br />

As Janice Nort<strong>on</strong>, human resources director<br />

for CourseCo, a multi-course operator in<br />

Northern California, puts it: “You do not<br />

want to hire some<strong>on</strong>e who is going to kill all<br />

your grass. Basically, we are checking for qualificati<strong>on</strong>s<br />

when we c<strong>on</strong>tact references.”<br />

Many <strong>courses</strong> have some type of background-<br />

<str<strong>on</strong>g>and</str<strong>on</strong>g> reference-checking policy. This<br />

includes verifying informati<strong>on</strong> provided by<br />

job applicants, such as obtaining employment<br />

history; verifying items like driving<br />

records <str<strong>on</strong>g>and</str<strong>on</strong>g> Social Security numbers (certain<br />

laws, particularly the Illegal Immigrati<strong>on</strong> Reform<br />

<str<strong>on</strong>g>and</str<strong>on</strong>g> Immigrant Resp<strong>on</strong>sibility Act of<br />

1996, make organizati<strong>on</strong>s liable for costly<br />

fines if they hire <str<strong>on</strong>g>work</str<strong>on</strong>g>ers who are ineligible<br />

for employment in the United States); <str<strong>on</strong>g>and</str<strong>on</strong>g><br />

communicating with former supervisors <str<strong>on</strong>g>and</str<strong>on</strong>g><br />

co-<str<strong>on</strong>g>work</str<strong>on</strong>g>ers to obtain verbal or written references<br />

<strong>on</strong> job applicants.<br />

Requiring the truth<br />

Notifying job-seekers <strong>on</strong> applicati<strong>on</strong> forms<br />

that providing false informati<strong>on</strong> is potentially<br />

grounds for dismissal, <str<strong>on</strong>g>and</str<strong>on</strong>g> requiring them<br />

to sign <str<strong>on</strong>g>and</str<strong>on</strong>g> date those forms, is a fairly easy<br />

way to encourage potential employees to provide<br />

accurate informati<strong>on</strong>, according to the<br />

Society for Human Resource Management<br />

(SHRM) Staffing Research Report. However,<br />

verifying that informati<strong>on</strong> <str<strong>on</strong>g>and</str<strong>on</strong>g> obtaining additi<strong>on</strong>al<br />

insight regarding employees through<br />

www.bayer<strong>golf</strong>advantage.com Golf Advantage 23

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