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Dave Smith<br />

mind your safety<br />

Lethal management<br />

It is difficult to <strong>be</strong> an exceptional manager. It<br />

takes experience, training, desire, dedication<br />

and human understanding. As a manager, I<br />

have too often <strong>be</strong>en lenient when I should<br />

have <strong>be</strong>en lethal and, unfortunately, many<br />

times lethal when I should have <strong>be</strong>en lenient.<br />

I see this in other managers, and it is the<br />

lethal that I write about here.<br />

We <strong>we</strong>re doing a high-voltage maintenance<br />

course at a mill in Ontario and, as a class project,<br />

the electrical supervisor wrote a switching<br />

order to take out a set of 13.8 switchgear<br />

for an upcoming project. He sho<strong>we</strong>d us his<br />

switching order with a single-line diagram<br />

indicating the grounds he was going to put<br />

into place; it was <strong>we</strong>ll done, and <strong>we</strong> said so.<br />

He was incredibly happy when he <strong>we</strong>nt off<br />

to the engineering manager but, 20 minutes<br />

later, he came back very distur<strong>be</strong>d.<br />

On the single-line diagram, the manager had<br />

crossed out two of the grounds in big, bold, red<br />

marker, saying he did not need <strong>them</strong>.<br />

The supervisor now had a conflict with his<br />

superior and, yes, you can draw the safety<br />

card, but what will transpire in three months?<br />

This manager, who should have <strong>be</strong>en lenient<br />

at that moment in allowing the installation of<br />

the extra grounds, was lethal. His previously<br />

highly motivated electrical supervisor was now<br />

unmotivated and the energized class culture<br />

changed immediately as the other students<br />

sympathized with their supervisor, with many<br />

derogatory comments about the manager and<br />

his commitment (or lack thereof) to safety.<br />

If you have ever <strong>be</strong>en to a <strong>we</strong>stern Canadian<br />

electrical safety conference, chances are you<br />

have heard Paul He<strong>be</strong>rt speak. When Paul,<br />

I won’t try to tell you the rest of<br />

Paul’s story but, when he speaks, he<br />

always <strong>we</strong>ars short pants so you can<br />

see his two artificial legs.<br />

a utility lineman, comes onto the stage, it is<br />

easy to see his artificial arm, but the damage<br />

done to his remaining limb is not as apparent.<br />

He demonstrates this hand at the podium,<br />

showing the thumb and remaining fingers,<br />

and descri<strong>be</strong>s his difficulty navigating through<br />

everyday life—even <strong>be</strong>ing unable to grasp a<br />

normal hamburger.<br />

In Septem<strong>be</strong>r 1989, Paul and a supervisor<br />

<strong>we</strong>re working in a remote area repairing<br />

downed lines from a major storm. In preparation<br />

for the work they <strong>we</strong>re going to do, Paul<br />

asked, “Shouldn’t <strong>we</strong> put grounds on this?”<br />

and the supervisor replied, “No, <strong>we</strong> won’t <strong>be</strong><br />

that long”.<br />

Several miles away, someone tried to contact<br />

<strong>them</strong>, but they <strong>we</strong>re out of radio range;<br />

a decision was made that they must have finished<br />

their work and left their locks on. Paul’s<br />

lock was cut off and the disconnect switch<br />

closed while Paul was hanging on a downed<br />

high-voltage line.<br />

I won’t try to tell you the rest of Paul’s story<br />

but, when he speaks, he always <strong>we</strong>ars short<br />

pants so you can see his two artificial legs. His<br />

story is compelling and descri<strong>be</strong>s a life no one<br />

wants to live.<br />

Being around a two-year old who has mastered<br />

the word “No!” makes it pretty clear that<br />

<strong>we</strong> humans seem to <strong>be</strong> hardwired to argue. I<br />

have lost track of the examples students have<br />

given to me over the years <strong>where</strong> one worker<br />

made a suggestion that <strong>would</strong> make a situation<br />

safer yet someone else took an immediate and<br />

opposite position to argue against it.<br />

This is such a natural human reaction<br />

that psychologist Kurt Lewin’s Force Field<br />

Analysis principle is essential for managers<br />

to understand group dynamics and the forces<br />

that help or hinder the achievement of goals.<br />

Recent research has proven that the old<br />

Heinrich Safety Pyramid concept has proven<br />

invalid (bit.ly/qWDtlS). Organizations have<br />

reduced the num<strong>be</strong>r of close calls and minor<br />

accidents yet major accidents continue at the<br />

same rate. Paul’s life has <strong>be</strong>en immeasurably<br />

lessened but the lethal supervisor will also<br />

have lived a life of regrets—and his company<br />

has <strong>be</strong>en paying every year since.<br />

To prevent this, you need to develop a culture<br />

<strong>where</strong> suggestions that make things safer<br />

will <strong>be</strong> met with discussion and analysis rather<br />

than a force field of automatic arguing.<br />

Until next time, <strong>be</strong> ready, <strong>be</strong> careful and <strong>be</strong><br />

safe.©<br />

Canada Training Group has <strong>be</strong>en providing<br />

consulting services to industry since 1980;<br />

Dave Smith, the president, can <strong>be</strong> reached<br />

at davesmith@canada-training-group.ca. At<br />

www.canada-training-group.ca, you will find this<br />

article (and others) available to you. Feel free to<br />

use <strong>them</strong> to support your own safety program<br />

and other initiatives.<br />

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<br />

<br />

<br />

<br />

www.EBMag.com • March 2012 • 11

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