where would we be without them? - Electrical Business Magazine
where would we be without them? - Electrical Business Magazine
where would we be without them? - Electrical Business Magazine
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Dave Smith<br />
mind your safety<br />
Lethal management<br />
It is difficult to <strong>be</strong> an exceptional manager. It<br />
takes experience, training, desire, dedication<br />
and human understanding. As a manager, I<br />
have too often <strong>be</strong>en lenient when I should<br />
have <strong>be</strong>en lethal and, unfortunately, many<br />
times lethal when I should have <strong>be</strong>en lenient.<br />
I see this in other managers, and it is the<br />
lethal that I write about here.<br />
We <strong>we</strong>re doing a high-voltage maintenance<br />
course at a mill in Ontario and, as a class project,<br />
the electrical supervisor wrote a switching<br />
order to take out a set of 13.8 switchgear<br />
for an upcoming project. He sho<strong>we</strong>d us his<br />
switching order with a single-line diagram<br />
indicating the grounds he was going to put<br />
into place; it was <strong>we</strong>ll done, and <strong>we</strong> said so.<br />
He was incredibly happy when he <strong>we</strong>nt off<br />
to the engineering manager but, 20 minutes<br />
later, he came back very distur<strong>be</strong>d.<br />
On the single-line diagram, the manager had<br />
crossed out two of the grounds in big, bold, red<br />
marker, saying he did not need <strong>them</strong>.<br />
The supervisor now had a conflict with his<br />
superior and, yes, you can draw the safety<br />
card, but what will transpire in three months?<br />
This manager, who should have <strong>be</strong>en lenient<br />
at that moment in allowing the installation of<br />
the extra grounds, was lethal. His previously<br />
highly motivated electrical supervisor was now<br />
unmotivated and the energized class culture<br />
changed immediately as the other students<br />
sympathized with their supervisor, with many<br />
derogatory comments about the manager and<br />
his commitment (or lack thereof) to safety.<br />
If you have ever <strong>be</strong>en to a <strong>we</strong>stern Canadian<br />
electrical safety conference, chances are you<br />
have heard Paul He<strong>be</strong>rt speak. When Paul,<br />
I won’t try to tell you the rest of<br />
Paul’s story but, when he speaks, he<br />
always <strong>we</strong>ars short pants so you can<br />
see his two artificial legs.<br />
a utility lineman, comes onto the stage, it is<br />
easy to see his artificial arm, but the damage<br />
done to his remaining limb is not as apparent.<br />
He demonstrates this hand at the podium,<br />
showing the thumb and remaining fingers,<br />
and descri<strong>be</strong>s his difficulty navigating through<br />
everyday life—even <strong>be</strong>ing unable to grasp a<br />
normal hamburger.<br />
In Septem<strong>be</strong>r 1989, Paul and a supervisor<br />
<strong>we</strong>re working in a remote area repairing<br />
downed lines from a major storm. In preparation<br />
for the work they <strong>we</strong>re going to do, Paul<br />
asked, “Shouldn’t <strong>we</strong> put grounds on this?”<br />
and the supervisor replied, “No, <strong>we</strong> won’t <strong>be</strong><br />
that long”.<br />
Several miles away, someone tried to contact<br />
<strong>them</strong>, but they <strong>we</strong>re out of radio range;<br />
a decision was made that they must have finished<br />
their work and left their locks on. Paul’s<br />
lock was cut off and the disconnect switch<br />
closed while Paul was hanging on a downed<br />
high-voltage line.<br />
I won’t try to tell you the rest of Paul’s story<br />
but, when he speaks, he always <strong>we</strong>ars short<br />
pants so you can see his two artificial legs. His<br />
story is compelling and descri<strong>be</strong>s a life no one<br />
wants to live.<br />
Being around a two-year old who has mastered<br />
the word “No!” makes it pretty clear that<br />
<strong>we</strong> humans seem to <strong>be</strong> hardwired to argue. I<br />
have lost track of the examples students have<br />
given to me over the years <strong>where</strong> one worker<br />
made a suggestion that <strong>would</strong> make a situation<br />
safer yet someone else took an immediate and<br />
opposite position to argue against it.<br />
This is such a natural human reaction<br />
that psychologist Kurt Lewin’s Force Field<br />
Analysis principle is essential for managers<br />
to understand group dynamics and the forces<br />
that help or hinder the achievement of goals.<br />
Recent research has proven that the old<br />
Heinrich Safety Pyramid concept has proven<br />
invalid (bit.ly/qWDtlS). Organizations have<br />
reduced the num<strong>be</strong>r of close calls and minor<br />
accidents yet major accidents continue at the<br />
same rate. Paul’s life has <strong>be</strong>en immeasurably<br />
lessened but the lethal supervisor will also<br />
have lived a life of regrets—and his company<br />
has <strong>be</strong>en paying every year since.<br />
To prevent this, you need to develop a culture<br />
<strong>where</strong> suggestions that make things safer<br />
will <strong>be</strong> met with discussion and analysis rather<br />
than a force field of automatic arguing.<br />
Until next time, <strong>be</strong> ready, <strong>be</strong> careful and <strong>be</strong><br />
safe.©<br />
Canada Training Group has <strong>be</strong>en providing<br />
consulting services to industry since 1980;<br />
Dave Smith, the president, can <strong>be</strong> reached<br />
at davesmith@canada-training-group.ca. At<br />
www.canada-training-group.ca, you will find this<br />
article (and others) available to you. Feel free to<br />
use <strong>them</strong> to support your own safety program<br />
and other initiatives.<br />
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www.EBMag.com • March 2012 • 11