Emergency Plan - Fylde Borough Council

Emergency Plan 

Date February 2007 

Version V1 Rev 0 

Review Date February 2009 

Status of Document Restricted 

Plan Owner 

Clare Platt 

Fylde Borough Council, Town Hall, Lytham St Annes, Lancs, FY8 1LW 

Tel: 01253 658658

Emergency Plan February 2007 

ELECTRONIC VERSION - EMERGENCY PLAN 

RULES AND INSTRUCTIONS FOR USE 

1. This electronic version of the Emergency Plan is hyperlinked 

2. The hyperlinks are in the following categories: 

a. Links from the index pages to the relevant page of the plans; 

b. Links from within the text contained in the emergency plan to 

other pages of the plan; 

c. Links from this document to an other relevant document, and 

d. Links to relevant pages on the world wide web (internet).- 

provided you are connected. 

3. and right mouse click will activate the hyperlink 

4. The plans are “read only” and can be viewed but not altered. 

5. You can use to search the document find any specific 

reference you require 

6. Ensure that the toolbar “web” is visible. This enables you to go back to 

the page previously viewed as you do when accessing an internet web 

page. 

7. When you have finished viewing the plan(s) ensure that all the files are 

closed down. 

8. Updates of the emergency plans will be issued from time to time. 

Personnel information listed in this document, particularly private 

addresses and telephone numbers, must be treated in strictest 

confidence and be used only in a civil emergency. 

Quick Guide 

Uncontrolled if Printed 

Rev.0


QUICK GUIDE 

Quick Guide 


Rev.0


QUICK GUIDE I 

ACTION ON RECEIVING THE INITIAL CALL NOTIFYING THE 

AUTHORITY OF AN EMERGENCY 

Requests for assistance will normally be made by the Police, Lancashire County Council’s 

Emergency Planning Unit or other emergency services. 

PERSON RECEIVING 

THE CALL 

Obtain sufficient information on the incident to allow 

others to be briefed: (Complete the attached Initial 

Response Form) and obtain the following information. 

• Location of incident 

• Access & safety considerations in getting to site 

• Size and nature of incident 

• Agencies already on scene e.g. police, fire 

• Status of the incident 

Have any of the emergency response plans 

been initiated, and if so which one(s)? 

Have Bronze, Silver, Gold commands been 

established, and if so where? 

• What assistance is required from Fylde BC? 

E.g. rest centre, temporary accommodation 

• Where and to whom does a Fylde BC officer 

report? 

• Identity of the caller seeking assistance including 

contact details 

• Verify authenticity of call by ringing back the 

number or calling the Police Operations Room 

1. Inform the Executive Manager 

Consumer Wellbeing & Protection 

CLARE PLATT 

2. Inform 

Chief Executive 

3. In the event 

that neither 1 or 2 

can be contacted 

DAVE JOY 

PHIL WOODWARD 

Or in his absence 

Either the appropriate 

Emergency Response Officer 

(bearing in mind the nature of 

the emergency) or an 

Executive Manager. 

Contact numbers are detailed 

in Quick Guide II and III 

(pages (iii) and (iv) 

Quick Guide 

i 


Rev.0


INITIAL RESPONSE FORM 

The person completing this form should attempt to fill in as many boxes as possible. 

They must obtain the name and telephone number of the caller. 

Name of Caller 

Telephone Number of Caller 

Nature of Emergency 

Location of Caller 

Location of Emergency 

Assistance Required 

Equipment Required 

Action: 

Standby 

Who is Already at the Scene 

Access Routes 

Casualty situation 

Injured: 

Dead: 

Disruption of Public Utilities: 

Telephones: 

Gas: 

Electricity 

Any other Assistance Required 

Quick Guide 

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QUICK GUIDE II 

DETAILS FOR THE APPROPRIATE EMERGENCY RESPONSE 

OFFICER 

MAJOR EMERGENCY 

(Name of relevant plan) 

• Radiation Release 

(Operation Merlin) 

• Chemical Incident 

(Operation Merlin) 

• Pipeline Emergency 

1. 

2. 

3. 

4. 

5. 

CONTACT 

OFFICER 

Mike Walker 

Clare Platt 

Stuart Handley 

Phil Dent 

Mickey Duck 

CONTACT DETAILS 

This section of the plan contains 

private and personal contact details 

which have been removed for data 

protection purposes. 

• Animal Diseases 

• Contaminated Food 

(Operation Minerva)– 

[currently under review] 

• Outbreak of food 

poisoning or infectious 

disease 

1. 

2. 

3. 

4. 

5. 


Clare Platt 

Mike Walker 

Mickey Duck 

Phil Dent 




protection purposes 

• Outbreak of 

Legionnaires Disease 

• Flooding 

(Lancashire Flood Plan 

/Lancashire Multi Agency 

Response Flood Plan) 

• Coastal Oil Pollution 

1. 

2. 

3. 

4. 

5. 

6 

David Jenkinson 

Andrew Shore 

Mike Walker 

Clare Platt 

Darren Wrigley 

Phil Dent 





• Rest Centre Activation 

Rest Centre Guidelines 

(see Appendix 12) 

• Coastal & Marine 

Incidents 

Coastal & Marine Incidents 

Plan 

ANY OTHER MAJOR 

EMERGENCY 

Including a Blackpool Airport 

or Warton emergency 

Emergencies involving buildings 

or structures, particularly 

collapse or instability 

1. 

2. 

1. 

2. 

1. 

2. 

3. 

4. 

5. 

1. 

2. 

Paul Norris 

Clare Platt 

David Jenkinson 

Clare Platt 

Clare Platt 

Mike Walker 


Phil Dent 

Mickey Duck 

Clare Platt 

Andrew Dickson 





In each case, if first – named officer is unavailable then continue down the list until a contact is 

established. 

Quick Guide 

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QUICK GUIDE III 

DETAILS OF THE EMERGENCY MANAGEMENT TEAM 

Name Title Substitute Home/Mobile 

Phil Woodward Chief Executive N/A 

Dave Joy Deputy Chief Executive N/A 

Clare Platt 

Executive Manager 

(Consumer Wellbeing & 

Protection) 

Mike Walker 


Andrew Dickson 

John Cottam 

Dave Jenkinson 

Paul Norris 

Ian Curtis 

Allan Oldfield 

Tracy Scholes 


(Streetscene) 


(Community & Cultural 

Services) 

Executive Manager (Legal 

Services & Monitoring) 


(Corporate Policy & 

Performance) 


(Democratic Services & 

Member Support) 

Andrew Shore 

Gerry Sloey 

Joceline Greenaway 

Chris Holland 

Clive Greaney 

Clare Holmes 

Andrew Marriott 

Peter Welsh 

Andrew Wilsdon 

Access Restricted 

in this Version of 

the Plan 

Paul Walker 

Brian White 


(Strategic Planning & 

Development) 


(Finance) 

Simon Kularatne 

David Bennett 

Peter Sanday 

Lance Postings 

Marcus Judge Town Hall 

N/A 

Custodian 

Peter Walsh Town Hall 

N/A 

Custodian 

Joyce Regan PA to Executive Marion Macdonald 

THIS PLAN CONTAINS PERSONAL INFORMATION WHICH IS CONFIDENTIAL 

AND ONLY TO BE USED IN A MAJOR EMERGENCY 

Contents 

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Contents 

Page No 

QUICK GUIDE 

Quick Guide I - Action On Receiving Initial Call Notifying of an Emergency……….……………… (i) 

Initial Response Form………………………………………………………………………………………………………………………………… . (ii) 

Quick Guide II - Contact Details For The Appropriate Emergency Response Officer……… (iii) 

Quick Guide III- Contact Details To Set-up The Emergency Management Team……….. (iv) 

List of Contents…………………………………………………………………………………………………………………………………………………. (v) 

PREFACE 

Fylde Borough Council Emergency Plan Distribution List…………………………………………………………….. 1 

Record of Amendments to Plan…………………………………………………………………………………………………………………. 3 

Foreword by the Chief Executive ……………………………………………………………………………………………………………… 4 

Topography of Fylde………………………………………………………………………………………………………………………………………… 5 

SECTION 1 - GENERAL OVERVIEW 

1.1 Introduction to the Plan………………………………………………………………………………………………………………………………… . 6 

1.2 Aim of the Plan………………………………………………………………………………………………………………………………………………….. 6 

1.3 Objectives of the Plan…………………………………………………………………………………………………………………………………... 6 

1.4 Requirement to Produce the Plan……………………………………………………………………………………………………………. 7 

1.5 Definition of an Emergency……………………………………………………………………………………………………………………….… 8 

1.6 Working with other Emergency Planning Organisations………………………………………………………………… 8 

1.7 Links to Other Emergency Plans & Arrangements …………………………………………………………………………… 9 

1.8 Phases of an Emergency………………………………………………………………………………………………………………………..…… 9 

1.9 Training & Exercising…………………………………………….………………………………………………………………………………………. 10 

SECTION 2 – NOTIFICATION, & ACTIVATION 

2.1 Notification of an Emergency……………………………………………………………………………………………………………………… 11 

2.1.1 During working hours………………………………………………………………………………………………………………... 11 

2.1.2 Out of working hours……………………………………………………………………………………………………………………. 11 

2.2 Action on receipt of a call for assistance………………………………………………………………………………………………. 11 

2.2.1 During working hours……………………………………………………………………………………………………..……………. 11 

2.2.2 Out of working hours………………………………………………………………………………………………………..…………… 12 

2.3 Circumstances which may give rise to Activation of the Emergency Plan……………..……………… 12 

2.4 Declaration of an Emergency……………………………………………………………………………………………………..……………… 12 

2.5 Activation of the Emergency Plan……………………………………………………………………………………………………………… 13 

SECTION 3 – CALL-OUT & MOBILISATION 

3.1 Overview………………………………………………………………………………………………………………………………………………………………. 14 

3.2 Emergency Management Team (EMT)…………………………………………………………………………………………………. 14 

3.3 Access to Council Offices……………………………………………………………………………………………………………………………… 14 

3.4 Cascade Call-Out……………………………………………………………………………………………………………………………………………… 15 

Contents 

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3.5 Incident Liaison Officer (ILO)………………………………………………………………………………………………………. 15 

Page No 

SECTION 4 CO-ORDINATION, COMMAND & CONTROL 

4.1 Co-Ordination of Response..…………………………………………………………………………………………………………………….. 16 

4.2 Voluntary Agencies…………………………………………………………………………………………………………………………………………… 16 

4.3 Mutual Aid……………………………………………………………………………………………………………………………………………….………….. 16 

4.4 Military Aid……………………………………………………………………………………………………………………………………………….………….. 16 

4.5 Emergency Command and Control Principles & Centres……………………………..……………………. 16 

4.5.1 Fylde Emergency Control Centre…………………………………… ……………………………………………… 17 

4.5.2 Gold Command Centre (Strategic Command) ………………………………………………………… 17 

4.5.3 Silver Command Centre (Tactical Command)……………………………………………………………. 17 

4.5.4 Forward Control Centre (Operational Command or Bronze Command)………… 17 

4.5.5 Fylde Forward Control Point……………………………………………………………………………………………….. 17 

4.5.6 County Emergency Centre…………………………………………………………………………………………………… 17 

4.6 Fylde Emergency Control Centre …………………………………………………………………………………………………………….. 18 

4.7 Internal Communications………………………………………………………………………………………………………………………………. 18 

4.8 Notification & Role of Members…………………………………………………………………………………………………………………. 18 

4.9 Records…………………………………………………………………………………………………………………………………………………………………. 19 

4.10 Stand-down Arrangements…………………………………………………………………………………………………………………………… 19 

SECTION 5 MANAGEMENT of the INCIDENT 

5.1 Cordons………………………………………………………………………………………………………………………………………………………………… 20 

5.2 Evacuation………………………………………………………………………………………………………………………………………………………….. 20 

5.3 Emergency Centres 20 

5.3.1 Rest Centres………………………………………………………………………………………………………………………………. 20 

5.3.1 Survivor Reception Centres………………………………………………………………………………………………… 21 

5.3.1 Friends And Relatives Reception Centres…………………………………………………………………… 21 

5.4 Casualty Information Bureau………………………………………………………………………………………………………………………. 21 

5.5 Body Holding Areas…………………………………………………………………………………………………………………………………………. 22 

5.6 Emergency Mortuary Arrangements ………………………………………………………………………… 22 

5.7 Emergency Catering………………………………………………………………………………………………………………………………………… 22 

5.8 Emergency Transport……………………………………………………………………………………………………………………………………… 22 

5.9 Site Clearance 22 

5.10 Health and Safety……………………………………………………………………………………………………………………………………………… 22 

5.11 Staff Welfare………………………………………………………………………………………………………………………………………………………… 22 

5.12 Critical Incident Stress……………………………………………………………………………………………………………………………………. 23 

5.13 Post Incident Procedures……………………………………………………………………………………………………………………………… 23 

5.13.1 Post Incident Review………………………………………………………………………………………………………………. 23 

5.13.2 Multi Agency Debriefs……………………………………………………………………………………………………………. 23 

Contents 

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SECTION 6 ROLES & RESPONSIBILITIES 

6.1 Fylde Borough Council Roles and Responsibilities…………………………………………………………………………… 24 

6.2 The Emergency Management Team (EMT) ……………………………………………………………………………………….. 24 

6.3 Responsibilities of Individual Council Officers…………………………………………………………………………………….. 25 

6.3.1 Chief Executive…………………………………………………………………………………………………………………………………….. 25 

6.3.2 Deputy Chief Executive……………………………………………………………………………………………………………………. 25 

6.3.3 Consumer Wellbeing & Protection Executive Manager…………………………………………………….. 25 

6.3.4 Community & Cultural Services Executive Manager………………………………………………………….. 26 

6.3.5 Corporate Policy and Performance Executive Manager……………………………………………………. 26 

6.3.6 Finance Executive Manager………………………………………………………………………………………………………….. 27 

6.3.7 Streetscene Services Executive Manager………………………………………………………………………………. 27 

6.3.8 Strategic Planning & Development Executive Manager……………………………………………………. 27 

6.3.9 Legal Services & Monitoring Executive Manager………………………………………………………………… 27 

6.3.10 Democratic Services & Member Support Executive Manager………………………………………… 28 

6.3.11 Other Officers……………………………………………………………………………………………………………………………………….. 28 

6.4 Roles & Responsibilities of Other Services……………………………………………………………………………………….. 28 

6.4.1 Category One Responders……………………………………………………………………………………………………………………. 28 

6.4.1.1 Lancashire Police Service…………………………………………………………………………………………………………….. 28 

6.4.1.2 Lancashire Fire and Rescue Service……………………………………………………………………………………….. 28 

6.4.1.3 The National Health Service (NHS) ………………………………………………………………………………………….. 29 

6.4.1.4 North West Ambulance Service…………………………………………………………………………………………………… 29 

6.4.1.5 Hospital Trusts……………………………………………………………………………………………………………………………………. 29 

6.4.1.6 Primary Care Trusts (PCT) ………………………………………………………………………………………….……………… 29 

6.4.1.7 Environment Agency………………………………………………………………………………………………………………………. 29 

6.4.1.8 HM Coastguard…………………………………………………………………………………………………………………………………. 30 

6.4.1.9 Local Authorities………………………………………………………………………………………………………………………………. 30 

6.4.1.10 Lancashire County Council…………………………………………………………………………………………………………. 30 

6.4.2 Category Two Responders……………………………………………………………………….…………………………………………… 30 

6.4.2.1 Utilities…………………………………………………………………………………………………………………………………………………… 30 

6.4.2.2 Railway and Airport Operators………………………………………………………………………………………………….. 30 

6.4.2.3 Highways Agency……………………………………………………………………………………………………………………………. 31 

6.4.2.4 Health & Safety Executive (HSE) …………………………………………………………………………………………… 31 

6.4.3 Other Responders……………………………………………………………………………………………………………………………………… 31 

6.4.3.1 H. M. Coroner……………………………………………………………………………………………………………………………………. 31 

6.4.3.2 The Military…………………………………………………………………………………………………………………………………………. 31 

6.4.3.3 Central Government……………………………………………………………………………………………………………………….. 31 

6.4.3.4 Regional Government Tier………………………………………………………………………………………………………….. 31 

Contents 

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Page No 

6.4.3.5 Industry and Commercial Organisations………………………………………………………………………………. 32 

6.4.3.6 Event Organisers…………………………………………………………………………………………………………………………….. 32 

6.4.4 Voluntary Organisations…………………………………………………………………………………………………………………………. 32 

6.4.4.1 British Red Cross Society…………………………………………………………………………………………………………….. 32 

6.4.4.2 Radio Amateurs’ Emergency Network RAYNET………………………………………………………………. 32 

6.4.4.3 Rotary……………………………………………………………………………………………………………………………………………………. 32 

6.4.4.4 Royal Society for the Prevention of Cruelty to Animals (RSPCA)……………………………… 32 

6.4.4.5 St. John Ambulance………………………………………………………………………………………………………………………… 33 

6.4.4.6 Salvation Army …………………………………………………………………………………………………………………………………. 33 

6.4.4.7 The Samaritans…………………………………………………………………………………………………………………………………. 33 

6.4.4.8 Victim Support……………………………………………………………………………………………………………………………………. 33 

6.4.4.9 Women’s Royal Voluntary Service (WRVS) ………………………………………………………………………. 33 

6.4.4.10 Local Faith Groups………………………………………………………………………………………………………………………….. 33 

6.4.4.11 Individual Volunteers………………………………………………………………………………………………………………………. 33 

SECTION 7 MEDIA MANAGEMENT 

7.1 Overview………………………………………………………………………………………………………………………………………………………………. 34 

7.2 Lancashire Major Incident Media Response Plan………………………………………………………………………….. 34 

7.3 The role of the Council’s PR Representative………………………………………………………………………………………. 34 

7.4 Role of Council Staff……………………………………………………………………………………………………………………………………… 35 

7.5 Public Information………………………………………………………………………………………………………………………………………….. 35 

SECTION 8 RECOVERY and RESTORATION 

8.1 Introduction………………………………………………………………………………………………………………………………………………………….. 36 

8.2 Recovery Co-ordination Group……………………………………………………………………………………………………………….. 36 

8.3 Rebuilding the Community…………………………………………………………………………………………………………………………… 36 

8.4 Physical Reconstruction………………………………………………………………………………………………………………………………… 36 

8.5 Community Involvement……………………………………………………………………………….……………………………………………. 37 

8.6 Voluntary Organisations……………………………………..………………………………………………………………………………………… 37 

8.7 Royalty & VIPs…………………………………………………………………………………………………………………………………………………. 37 

8.8 Memorials & Anniversaries……………………………………………………………………………………………………………………….. 37 

8.9 Floral And Other Tributes……………………………………………………………………………………………………………………………… 37 

8.10 Responding To Community Welfare Needs………………………………………………………………………………………. 38 

8.11 Humanitarian Assistance Centre…………………………………………………………………………………………………………….. 38 

8.12 Personal Support for Individuals…………………………………………………………………………………………………………….. 38 

8.13 Letters Of Appreciation & Thanks………………………………………………………………………………………………………….. 38 

8.14 Elected Members………………………………………………………………………………………………………..…………………………………. 38 

8.15 Offers of Material Help………………………………………………………………………………………………………………………………... 38 

8.16 Media……………………………………………………………………………………………………….…………………………………………………………. 38 

Contents 

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Page No 

8.17 Managing Resources……………………………………………………………………………………………………….………………………….. 39 

8.18 Economic Impact…………………………………………………………………………………………………………..………………………………. 39 

8.19 Finance & Records…………………………………………………………………………………………………………..…………………………… 39 

8.19.1 Expenditure……………………………………………………………………………………………..….……………………………………. 39 

8.19.2 Reimbursement…………………………………………………………………………………………………..…………………………… 39 

8.20 Public Appeals & Donations (Disaster Funds) …………………………………………………………………………………… 40 

8.21 Litigation…………………………………………………………………………………………………………..………………………………………………….. 40 

8.22 Judicial Process…………………………………………………………………………………………………………..……………………………………. 40 

SECTION 9 COMMUNICATIONS 

9.1 Communication Systems with Fylde Borough Council……………………………………………………………………. 41 

9.1.1 Computers & Data Communication……………………………………………………………………………………….. 41 

9.1.2 Telephone System…………………………………………………………………………………………………….…………………. 41 

9.1.3 Mobile Phones…………………………………………………………………………………………………………………………………. 41 

9.1.4 Satellite Phone…………………………………………………………………………………………………………………………………… 41 

9.1.5 Fax Machines……………………………………………………………………………………………………………………………………… 41 

9.2 Communications in an Emergency………………………………………………………………………………………………………….. 41 

9.2.1 Emergency telecommunications………………………………………………………………………………………….….. 42 

9.2.2 Government Telephone Preference Scheme (GTPS)…………………………………………………… 42 

9.2.3 Access OverLoad Control (ACCOLC) ………………………………………………………………………………….. 42 

9.2.4 Emergency Communications Network (ECN) ………………………………………………………………….. 42 

9.3 Radio Amateurs Network (RAYNET) ……………………………………………………………………………………………………… 42 

Contents 

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LIST of APPENDICES 

Appendix 

No. 

1 

2 

3 

These appendices contains private and personal contact details which have 

been removed for data protection purposes. 

4 List of Associated Emergency Plans for the County of 

Lancashire 

5 Flooding Response Plan 

6 Recording & Reporting 

7 Example Incident Log sheet 

8 Incident Liaison Officer Aide Memoir 

9 Safety of Emergency Call Out Staff 

10 Working With Other Emergency Planning 

Organisations/Groups 

11 The Bellwin Scheme 

12 Establishment of Rest and Reception Centres 

13 Community Risk Register (pdf file) 

14 Schedule of Council Resources 

15 Glossary of Terms & Acronyms 

16 Useful Links 

Contents 

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Rev.0


PREFACE 


Rev.0


FYLDE BOROUGH COUNCIL EMERGENCY PLAN DISTRIBUTION LIST- 

Council Internal Distribution 

Job Title 

No of 

Copies 

Chief Executive 1 

Deputy Chief Executive 1 

Chief Executives Office (Personal Assistants) 2 

Executive Manager Consumer Wellbeing & Protection 1 

Commercial Licensing Manager 1 

Environmental Protection Manager 1 

Building Control Manager 1 

Housing Manager 1 

Executive Manager Streetscene Services 1 

Technical Services Manager 1 

Transport Manager 1 

Executive Manager Community & Cultural Services 1 

Customer Services Manager 1 

Leisure Manager 1 

Venues Manager 1 

Executive Manager Corporate Policy and Performance 1 

ICT Manager 1 

Executive Manager Finance 1 

Accountancy Services Manager 1 

Revenues Manager 1 

Benefits Manager 1 

Executive Manager Strategic Planning & Development 1 

Corporate Property Officer 1 

Local Strategic Partnership Officer 1 

Town Hall Custodians 2 

Executive Manager Legal Services & Monitoring 1 

Legal Services & Monitoring Officer 1 

Executive Manager Democratic Services & Member Support 1 

Principal Democratic Services Officer 1 

Insurance & Risk Management Officer 1 

Leader of the Council 1 

Deputy Leader of the Council 1 

Portfolio Holder for Emergency Planning 1 

Preface 

1 


Rev.0


External Distribution 

Organisation Job Title No of 

Copies 

Lancashire County Council Distribute through the Lancashire County 

Council Emergency Planning Unit 

1 

Lancashire Police 

North Lancashire Divisional Operations 

Commander 

1 

Lancashire Police Emergency Planning Officer 1 

Lancashire Fire and Rescue Emergency Planning Officer 1 

North West Service Emergency Planning Officer 1 

Health Protection Agency 

Health Emergency Planning Advisor 

Consultant in Communicable Disease Control 

2 

North Lancashire Primary Care Trust 

Blackpool, Fylde & Wyre Hospitals 

NHS Trust 

Emergency Planning Manager 

2 

Director of Public Health 

Emergency Planning Manager 1 

Environment Agency Flood Warning Team Leader 1 

New Fylde Housing 1 

Tunstall Communications 1 

Other local Authorities 

Blackpool Borough Council Emergency Planning Officer 1 

Preston City Council Emergency Planning Officer 1 

Wyre Borough Council Emergency Planning Officer 1 

Voluntary Organisations 

Organisation 

WRVS 

Salvation Army 

St John Ambulance 

British Red Cross 

Distribute through the Lancashire County Council 

Emergency Planning Unit 

RAYNET 

Faith Advisor 

Preface 

2 


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RECORD OF AMENDMENTS 

Amendment 

(Month/Year) 

Details Amended by Date 

Preface 

3 


Rev.0


Foreword 

The public, quite rightly, expect their local authority to play a pivotal role in the affairs 

of the community. It is to that same local authority that they look in times of crisis, 

whether a statutory responsibility exists or not. It is, therefore, incumbent upon Fylde 

Borough Council to develop policies and procedures to assist in dealing with the 

effects of major emergencies whatever their cause. 

Thankfully, emergency situations are not a regular feature of life in Fylde. Recent 

events have, however, shown us how important it is to have a generic emergency 

plan which is both well understood and easy to implement. It is, of course, the nature 

of disasters that they occur suddenly, unexpectedly and anywhere. 

Fylde Borough Council is committed to the safety and well-being of all our personnel, 

customers, citizens, communities and visitors within the Borough. 

As part of this commitment, the Council is concerned to ensure that it is appropriately 

prepared to discharge its role, alongside the emergency services and other agencies, 

in planning to respond to emergencies. Whilst these may be infrequent occurrences, 

the Council has long recognised the importance of maintaining an emergency 

response capability which will ensure that, when an emergency does occur, 

appropriate specialist help can be deployed quickly and effectively. 

This generic Plan has been designed to allow us to respond proportionately to a wide 

range of incidents. It provides a framework around which the Council will operate in 

discharging its various functions. As such, it is a dynamic document that is subject to 

continuous review. 

I am extremely confident that this plan provides a framework that will equip us to deal 

with any major incident that may confront us and that all Fylde Council staff will 

respond positively to any such incident and play a full part, not only in the initial 

response but also in the recovery period when the spotlight will be squarely on the 

Council and its ability to return the Borough back to normality. 

Phil Woodward 

Chief Executive 

Preface 

4 


Rev.0


Topography of Fylde 

Fylde is a coastal / rural borough situated in the North West of England in the County 

of Lancashire. The resident population of approximately 78,000 has a large 

proportion of elderly people. There is also a significant tourist and visitor population, 

especially during the summer months. Fylde is dissected by the M55 and there are 

several other major road networks in the Borough. It has a significant length of 

coastline and together with the estuary of the River Ribble, there is a recognised 

potential flooding. Within the Borough there are rail links and the volume of 

passenger transport through Blackpool airport is growing. There are a number of 

major holiday developments and several high pressure gas pipelines run through the 

Borough. 

The Springfields Fuels Ltd site (a nuclear fuel fabrication centre) and BAE SYSTEMS 

(aerospace engineering) are major industrial employers. Whilst the latter has its own 

aerodrome, the site of Blackpool Airport is also located wholly within the borough. 

Preface 

5 


Rev.0


SECTION 1 

GENERAL OVERVIEW 

Section 1 Uncontrolled if Printed Rev.0


1.1 Introduction to the Plan 

The Civil Contingencies Act 2004 is designed to focus national attention to ensure that all 

agencies do all that can be done to enhance national resilience. 

This plan forms part of Fylde Borough Council’s resilience planning. It sets out the Council’s 

peacetime civil emergency responsibilities and provides information on emergency 

management and response procedures. It will enable the Council to respond effectively to 

major civil emergencies (see 1.5 below for definition) that occur within or adjacent to the area 

of responsibility of Fylde Borough Council (hereinafter referred to as the Council). 

The plan concentrates mainly on the Council’s emergency planning arrangements, but also 

incorporates sufficient information regarding the roles and responsibilities of the emergency 

services and other organisations that may be expected to respond. This ensures that the 

actions of the Council are integrated and co-ordinated with other responding agencies and 

that the Council delivers an effective, timely and proportionate response. 

The plan does not affect the normal day to day arrangements that exist between Council 

officers and the emergency services for dealing with routine, service specific emergencies. 

Whilst the document is intended to provide the essential and initial information likely to be 

required by any person acting on behalf of the Council in response to a major incident, it may 

also be used as guidance for serious incidents requiring a response from the Council, that are 

not declared major incidents, to ensure that a structured approach is taken to such incidents. 

1.2 Aim of Plan 

The aim of this plan is to ensure that Fylde Borough Council can respond effectively and 

flexibly to an emergency and continue to provide services to the Community within the 

Integrated Emergency Management concept as laid down by Central Government. 

1.3 Objectives of the Plan 

The main objectives of the plan are to:- 

• meet the Authority’s statutory obligations for Emergency Planning as detailed in 

the Civil Contingencies Act 2004; 

• define a major emergency and describe its key phases; 

• set out the Council’s procedures for invoking this plan; 

• describe the main functions of the organisations involved and in particular, the 

key functions of the Council at the time of a major incident; 

• state how the plan will be implemented and the response managed; 

• detail the roles and responsibilities of the Council and its staff as well as the other 

agencies involved; 

• explain notification and call-out procedures for Council personnel; 

• identify links and cross references to other agencies’ plans; 

• describe the command, control, communications and co-ordination arrangements 

that will be put in place in response to a major emergency; 

• outline the assistance that may be obtained from the County Council and other 

agencies; 

• provide a directory of contacts for both council staff and other public, private and 

voluntary organisations likely to respond to a major incident. 

Section 1 

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1.4 Requirement to Produce the Plan 

The Civil Contingencies Act 2004 (the Act) came into force on 1st April 2005. establishing a 

statutory framework for civil protection at a local level. 

The Act requires that all Category 1 (see below) responders carry out a risk assessment of 

their area. The current version of the local Community Risk Register (Appendix 13) is 

maintained on the Emergency Planning section of the Council’s “M” Drive and can also be 

viewed at http://www.lanmic.org.uk/PDF/CRR.pdf These risk assessments are then to be 

used to inform whether or not specific response plans are required or whether a generic plan 

will suffice. It is, however, recognised that any generic plan may need to be amended in light 

of the risk assessments. 

The Act divides Responders into two categories: 

Category 1 – Have a general duty of civil protection (risk management, emergency planning, 

business continuity, warning and informing). They include: 

• Local Government (Including Fylde and other borough/district councils, county 

councils and unitary authorities) 

• Chief Officer of Police 

• Fire & Rescue Authority 

• National Health Service Trusts / Foundation Trusts including locally Blackpool, 

Fylde and Wyre Hospitals NHS Trust (ambulance services, hospital 

accommodation and services relating to accident and emergency) 

• Primary Care Trusts including locally North West Lancashire Primary Care Trust 

• Health Protection Agency 

• Environment Agency 

• Secretary of State (Maritime and coastal matters). 

Category 2 – Have supporting obligations (information sharing and co-operation) 

• Utilities (Electricity, gas, water, public electronic communications) 

• Railways 

• Transport for London / London Underground 

• Airports (including locally Blackpool and Warton Airports) 

• Harbours 

• Secretary of State (Highway Authorities) 

• Health and Safety Executive 

As a Category 1 responder the Council has a duty to plan and prepare for emergencies that 

may occur in the area. The duties placed upon us include: 

• Assessing local risks and using these assessments to inform emergency 

planning; 

• Putting in place emergency plans; 

• Putting in place Business Continuity Management arrangements; 

• Putting in place arrangements to make information available to the public about 

civil protection matters and maintaining arrangements to warn, inform and advise 

the public in the event of an emergency; 

• Sharing information with other local responders to enhance co-ordination; 

• Co-operating with other local responders to enhance co-ordination and 

efficiency; and 

• Providing advice and assistance to businesses and voluntary organisations 

about business continuity management. 

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1.5 Definition of an Emergency 

Essentially an emergency is an incident of major significance to a large number of people, 

threatening their lives, property and/or environment. The incident may have effects across a 

number of boundaries and will require a response beyond the everyday resources of the 

emergency services and those departments and organisations that support them. 

The above mentioned Civil Contingencies Act goes on to define, in some detail, what could be 

considered an emergency and covers a far broader range of incidents than ever before. An 

emergency is now defined as: 

“An event or situation which presents a serious threat to: 

Human Welfare 

Loss of human life 

Human illness or injury 

Homelessness 

Damage to property 

Disruption of a supply of food, water, energy, fuel or essential commodity 

Disruption of an electronic or other system of communication 

Disruption of facilities for transport 

Disruption of medical, educational or other essential services 

The Environment 

Contamination of land, water or air with harmful biological, chemical, radio-active 

matter or fuel oils 

Flooding 

Disruption or destruction of plant life or animal life 

The political, administrative or economic stability of a place in England or Wales 

Disruption of the activities of Her Majesty’s Government 

Disruption of the performance of public functions 

Disruption of the activities of banks and other financial institutions 

The Security of the United Kingdom part or region 

War or armed conflict 

Terrorism (as defined by the Terrorism Act 2000, Section1).” 

1.6 Working with Other Emergency Planning Organisations 

In terms of Emergency Planning, the Council works very closely with Lancashire County 

Council’s Emergency Planning Unit based at The Red Rose Hub, Preston. They maintain the 

County Emergency Response Centre in a state of operational readiness and provide a 24 

hour Duty Officer to respond immediately to any requests for help. 

One of the key requirements of The Civil Contingencies Act 2004 is for Category 1 and 

Category 2 Responders to form a 'Local Resilience Forum' based on Police areas. In 

Lancashire, this is known as the Lancashire Resilience Forum (LRF). The forum is the 

principal mechanism for multi-agency co-operation with regard to preparing for, responding to 

and recovering from an emergency within Lancashire. It brings together local authorities, 

emergency services, health services and others to provide a multi-agency strategic direction 

to civil protection within the county as well as allowing responders access to a forum to 

consult, collaborate and disclose information with each other to facilitate planning and 

response to emergencies. The main work of the LRF is carried out by various thematic sub- 

Section 1 

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groups, who report to the LRF General Purposes Group. The work of this group was formerly 

undertaken by the Lancashire Major Incident Co-ordinating Group (LANMIC) which was 

established in 1994 to co-ordinate a Lancashire-wide response to emergencies. It was 

responsible for producing a number of emergency plans, several of which are still current and 

are referred to in Appendix 4 of this plan. 

The Local Authorities Sub-Group of the Lancashire Resilience Forum provides a focal point 

for local authorities to discuss the discharge of responsibilities under the Civil Contingencies 

Act and for the dissemination of best practice in respect of local authority specific issues. 

Further information regarding the various groups involved in the emergency planning 

processes can be found at Appendix 10 of this plan. 

One of the key areas of work undertaken by the LRF is to produce and maintain a 

"Community Risk Register" (see Appendix 13) which highlights potential hazards in the 

county. The register is intended to reassure local residents of the measures and plans which 

have been put in place to respond to the potential hazards and has been prepared in 

accordance with statutory national guidance on emergency preparedness. 

1.7 Links to Other Emergency Plans & Arrangements 

Lancashire Resilience Forum (LRF) members and partners have produced a number of 

emergency plans to mitigate risks to the community and environment of Lancashire, some 

statutory, others non-statutory. Many of these are designed to deal with a specific threat or 

hazard, often to ensure that information is disseminated and appropriate organisations 

alerted. All plans produced are designed to complement one another, so in theory, several 

plans could be activated at the same time. This plan may, accordingly need to be read in 

conjunction with these plans, details of which can be found at Appendix 4. 

1.8 Phases of an Emergency 

The initial response phase 

The response phase will involve the protection of life, property and the environment and will 

be primarily the responsibility of the Emergency Services (i.e. Police, Fire and Ambulance 

Services), supported as necessary by borough services and resources and other agencies. 

Consolidation 

The emergency services will consolidate procedures and measures implemented in the initial 

response whilst the local authority and others begin to play an increasing role by providing a 

wide variety of support, resources and services on request. 

The recovery phase 

The aftercare and welfare of persons seriously affected by the emergency and the restoration 

and maintenance of services normally available to the public. During this phase primary 

responsibility will shift from the emergency services to the district and county local authorities 

and other agencies. 

Restoration of normality 

Those seriously affected by the emergency will receive aftercare and welfare support. The 

environment will be restored and services normally available to the public gradually 

reinstated. At this stage the local authorities and other agencies will have assumed primary 

responsibility from the emergency services. 

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1.9 Training & Exercising 

The Borough Council will validate its plans and procedures by organising suitable training 

events, seminars and exercises. This will ensure that relevant staff members are aware of the 

contents of the plans and the implications it could have for them, their work and their service 

areas. Staff will be trained in their role and responsibilities and also provided with information 

on the role of other departments and agencies to ensure their actions are effective and coordinated 

and form part of an integrated response. Staff with substantial responsibilities under 

this plan are expected to demonstrate their knowledge, skills and experience in this area and 

will undertake a programme of continuous professional development. 

Feedback from training and lessons learned from incidents and exercises will be collated and 

fed back into the planning process in order to develop the plan and to ensure that it continues 

to be effective. 

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SECTION 2 

NOTIFICATION 

& 

ACTIVATION 



2.1 Notification of an Emergency 

The majority of emergencies will be dealt with by the Emergency Services in the normal way, 

without involving the Emergency Plan of the Council. 

Experience has shown that incidents that appear at first to be insignificant can quickly 

escalate into something of major dimensions. Such incidents will then have the potential to 

threaten the public or the environment. Warnings of these events or incidents may emanate 

from a variety of sources including calls from members of the public, alerts from our own staff 

or (and most commonly) from either the Lancashire County Council Emergency Planning Unit 

or from an officer of the emergency services (normally the Police). 

If a call is received internally or from a member of the local community or other agency it is 

important to confirm that the emergency services and County Emergency Planning Unit have 

been notified. This is a priority. 

All calls to the Council on the main number (01253 658658) are directed to the Fylde Direct 

Contact Centres. The contact centres’ role is pivotal in the emergency response chain. They 

are open from 8.30 am – 5pm Monday to Thursday and 8.30 am – 4.30 pm on Friday. Outside 

of these times a recorded message gives the public an out of hours number (01253 642111) 

for calls that are of an urgent nature. These are then handled by New Fylde Housing’s Out of 

Hours Service which is currently provided by Tunstall Communications. 

The initial call for assistance will normally be received via one of the following routes: 

2.1.1 During working hours 

• Via the Fylde Direct Contact Centre 

• Direct to the Executive Manager Consumer Wellbeing & Protection 

• Direct to the Chief Executive 

• Direct to any of the Borough’s Business Units 

2.1.2 Out of working hours 

• Via New Fylde Housing’s Out of Hours Service (provided by Tunstall 

Communications) 

• Via the County Emergency Planning Duty Officer directly to the Executive 

Manager Consumer Wellbeing & Protection (at home or on mobile). or 

Chief Executive or Deputy Chief Executive (at home or on mobile). 

2.2 Action on receipt of a call for assistance 

Anyone taking a call for assistance must ensure they obtain as much information as possible. 

A useful check list and Initial Response Form can be found in the Quick Guide I at page (ii) of 

this plan. 

Warning of a potential incident that could, as explained above, have serious consequences, 

should be treated as serious until proved otherwise. On notification of a major incident from 

any source, the recipient of the call (normally Fylde Direct or New Fylde Housing’s Out of 

Hours Service) will immediately inform:- 

2..2.1 During Working hours 

1. The Executive Manager Consumer Wellbeing & Protection .(Ext 8602). 

2. The Chief Executive or Deputy Chief Executive. 

3. In the event that none of the above can be contacted, the appropriate Emergency 

Response Officer (bearing in mind the nature of the emergency) or one of the 

Executive Managers. 

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2..2.2 Out of Working hours 

New Fylde Housing (through Tunstall Communications) will immediately inform:- 

1. The Executive Manager Consumer Wellbeing & Protection. 

2. The Chief Executive or Deputy Chief Executive. 

3. In the event that none of the above can be contacted, the appropriate Emergency 

Response Officer (bearing in mind the nature of the emergency) or one of the 

Executive Managers. 

For all out of hours contact numbers for the appropriate Emergency Response Officer see 

Quick Guide II at page (iii) of this plan and for the Emergency Management Team EMT and 

other key personnel, see QuickGuide III at page (iv). 

The officer receiving the notification (normally the Executive Manager Consumer Wellbeing & 

Protection /Chief Executive/ Deputy Chief Executive) must then call the County Emergency 

Planning Duty Officer (see Appendix 1 for contact details), if they have not initiated the call, to 

advise them of the situation and, if necessary, enable their call-out procedure to be initiated. 

The officer receiving the notification will inform the appropriate Emergency Response Officer 

(if relevant) and (unless they are the Chief Executive or Deputy Chief Executive) contact the 

Chief Executive or Deputy Chief Executive. 

2.3 Circumstances which may give rise to Activation of the Emergency Plan 

Members of the Council’s Management Team and their senior officers deal with a wide range 

of “emergencies” as part of their normal operations. These include routine and relatively minor 

incidents, such as a tree blown across the road, which can be dealt with within normal 

resources or can otherwise be resolved by local action involving a limited number of staff and 

or agencies. They may also include more serious incidents that necessitate a larger workforce 

than the normal emergency call-out, for example, wind or flooding damage to a large number 

of properties. 

Activation of this plan is, therefore, only likely to arise as a result of an incident in the 

community arising with or without warning, threatening or causing death, injury or serious 

disruption to a significant number of people, property or the environment, in excess of that 

which can be dealt with by the public services operating under normal conditions. 

2.4 Declaration of an Emergency 

Whilst the normal operational response to an emergency may already be underway, an 

emergency will only officially be declared by the Chief Executive (or nominated Deputy). In the 

context of this plan, in the absence of the Chief Executive, “Nominated Deputy” must be 

construed as including either the Deputy Chief Executive or, if he is not available, the person 

receiving the notification referred to at 2.2.1 or 2.2.2 above. 

The Chief Executive (or nominated Deputy) is responsible for determining whether an 

emergency has occurred or is about to occur which makes it necessary or desirable for the 

Council to perform its functions for the purpose of dealing with the incident. 

Once the Chief Executive (or nominated Deputy) has been informed of the incident he will 

make arrangements to consult with relevant officers to determine if an emergency has 

occurred. This will depend upon the nature of the emergency, but is likely to include the 

Consumer Wellbeing & Protection Executive Manager. The Chief Executive (or nominated 

Deputy) will use the criteria in the definition of emergency at Section 1.5 of this document. 

Once the Chief Executive (or nominated Deputy) has confirmed that an emergency has 

occurred or is about to occur which makes it necessary or desirable for the Council to perform 

functions in connection with the incident, the Chief Executive (or nominated Deputy) will, 

without delay, declare a major emergency and invoke the emergency plan. 

Section 2 

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Once a decision has been made to activate the emergency plan the required Council 

resources will respond. The Chief Executive (or nominated Deputy) will ensure he remains 

available and in close Liaison with the Incident Liaison Officer (see Section 3.5 of this 

document for details). 

2.5 Activation of the Emergency Plan 

The officer receiving the notification or the Chief Executive or Deputy Chief Executive will then 

be responsible for assessing the situation, in conjunction with the alerting agency and if 

relevant, the appropriate Emergency Response Officer and will determine the appropriate 

level of activation on the basis of the information provided. 

In some cases it may be that the Council is notified that a serious incident has occurred, but 

which does not initially require an immediate response on the part of the Council. At this stage 

appropriate Senior Officers should be notified and the Council should prepare to respond by 

placing staff members on stand-by and ensuring that resources are available if required. 

Most cases will require an immediate response from the Council. It is, therefore, important 

that appropriate staff are contacted and responding, the necessary equipment is in place, and 

any other resources are made available. 

In other cases it may be that the incident does not require any abnormal resources and can be 

dealt with using normal day-to-day procedures, resources and staffing. However, it may well 

be an emergency for the other responding agencies that have had to implement special 

measures in order to respond effectively. In this instance a swift response to a request for 

assistance is still required and log sheets should be kept as if an emergency for the Council 

was being dealt with. 

Activation may, therefore, require implementation of the Emergency Plan either in full or in 

part, dependent upon the circumstances of the incident. 

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SECTION 3 

CALLOUT 

& 

MOBILISATION 



3.1 Overview 

In the immediate aftermath of an emergency, the principal concerns of the Council are to 

provide support to the emergency services, to continue normal support and care for the local 

and wider community, to use resources to mitigate the effects of the emergency and to 

maintain the essential services normally provided by the Council. The response phase of an 

incident encompasses the actions that are taken to deal with the first effects of an emergency. 

In many scenarios, the response phase is likely to be relatively short and to last for hours or 

perhaps a maximum of several days. 

3.2 Emergency Management Team (EMT) 

The Chief Executive (or nominated deputy) will decide whether to establish the Emergency 

Management Team immediately, or whether the Council’s resources can initially be coordinated 

by the Incident Liaison Officer at the scene. If the Emergency Management Team 

has not been established, then this decision will be constantly reviewed as the incident 

progresses. 

The EMT will consist of the Chief Executive, Deputy Chief Executive the Executive Managers 

or their nominated deputies, as well as anyone else the Chief Executive or management team 

may deem necessary to assist their response to an emergency. This will however vary 

depending on the nature of the incident and may also include representatives from external 

organisations 

If the decision has been taken to establish an Emergency Management Team, members of 

the EMT will be contacted either personally by the Chief Executive, or this task may be 

assigned by the Chief Executive to either one of the personal assistants or to another member 

of the EMT. (See Quick Guide III page (iv) for contact details for members of the EMT during 

working hours and at other times) to request they assemble in the appropriate Emergency 

Control Centre. 

The person carrying out the contacting role should endeavour to contact all of the members of 

the EMT. In their absence, where details of substitutes are provided, then these should be 

contacted in their place. 

All members of EMT (or their substitutes) should be advised of the nature of the incident, that 

the Emergency Management Team is being established, and that they should report 

immediately to the Emergency Control Centre (see below). 

If a member of EMT would only be available to attend, after a significant delay, consideration 

should be given to contacting the named substitute (if one has been provided) to attend for the 

interim period. 

3.3 Access To Council Offices 

During normal office hours, the public have access to the Town Hall and various council 

offices. In each building, the public only have access to limited areas. A series of security 

doors, requiring the input of a code are located beyond these points, in order to gain access 

to the remainder of the Council Offices during normal working hours. 

Outside of office hours, a key holder for the premises would need to be called out in order to 

open the Town Hall or council offices so that members of the Emergency Management Team 

and support staff can gain access to the offices, facilities, communications and if necessary 

the Emergency Control Centre. 

The Executive Manager Strategic Planning and Development and the Town Hall Custodians 

have access to all Council owned buildings and they should be contacted to initiate the 

opening of the relevant buildings. (See Quick Guide III page iv for contact details) 

Section 3 

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3.4 Cascade Call-Out 

All Executive Managers are responsible for maintaining their own business unit’s emergency 

response capability and for providing staff to assist with the corporate response to an incident. 

Following a call from the Chief Executive or his nominated deputy, each Executive Manager 

will be responsible for contacting key staff to assist them with carrying out the functions 

delegated to them (See Section 6 for details of Roles & responsibilities). To this end, 

Executive Managers should ensure that staff call out details are always kept current and are 

accessible at all times. 

Consideration should be given to contacting additional staff to those providing the initial 

response and placing them on stand-by to provide a shift change if necessary. The call out 

sequence should be to contact those members of staff located closest to the Town Hall first to 

minimise mobilization times. 

3.5 Incident Liaison Officer (ILO) 

The Executive Manager Consumer Wellbeing & Protection will ensure that an appropriate 

Incident Liaison Officer is deployed to every incident (if it is safe to do so) to facilitate the 

requirements of the local authority at the scene and to co-ordinate its operational response. 

This officer will be either the Executive Manager Consumer Wellbeing & Protection or his/her 

nominee. The Council’s ILO must be clearly identifiable, equipped with appropriate personal 

protective equipment (PPE) and have a high visibility jacket. They should be equipped with 

their own communications (fully charged mobile phone and/or satellite phone) so that they can 

remain in contact with the Council to obtain further resources as required and must carry their 

staff Id photo identity card which will need to be produced to gain access through all cordons 

(see 5.1 below for details) 

The Incident Liaison Officer will proceed to the scene (if it is safe to do so) and establish 

contact with the Emergency Services at their nominated rendezvous point (sometimes known 

as ‘Forward Control’ or ‘Bronze Command’) or other location, as directed. The Incident Liaison 

Officer should inform the Senior Police Officer of their attendance on site, offering the 

assistance of the Local Authority. 

The ILO will then contact the Chief Executive or his deputy and provide an assessment of the 

situation and of the nature and extent of the services which may be required. from the Council. 

They will then continue to liaise with the Chief Executive and co-ordinate the Council’s 

operations at the scene. 

Section 3 

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SECTION 4 

CO-ORDINATION, 

COMMAND & CONTROL 



4.1 Co-ordination of Response 

Whilst the Police will maintain overall co-ordination of all incidents involving potential death, 

injuries or damage to property, Fylde’s Chief Executive is responsible for the approval and coordination 

of the Council’s response: 

At the outset of a Major Emergency, Fylde’s Chief Executive (or nominated Deputy), in liaison 

with the County Emergency Planning Officer, will consider whether the response should be 

District-led or County-led. In all cases where the Fylde Plan is activated the County 

Emergency Planning Unit must be notified. 

4.2 Voluntary Organisations 

Lancashire County Council’s Emergency Planning Unit will co-ordinate and activate national 

and local voluntary organisations that may provide assistance. 

Details, if required, of the support provided by the above voluntary organisations is contained 

in Section 6 of this plan. 

4.3 Mutual Aid 

Emergencies are not restricted by administrative boundaries and may involve more than one 

local authority. Mutual assistance between the Districts and the County will be of vital 

importance when dealing with widespread major emergencies. The responsibility for making 

and co-ordinating such arrangements will rest with the Chief Executive of the County Council 

via Lancashire County Council’s Emergency Planning Unit. 

It may, also, on occasion be necessary to consider asking a neighbouring authority for 

assistance or support in a major emergency which requires a response that is beyond the 

resources of the Council. Such requests must be made through the Chief Executive (or 

nominated Deputy). 

Similarly, support may be provided to neighbouring authorities. Staff resources could include 

front line staff such as Call Centre Staff up to Executive Directors depending on the scale of 

the emergency. Equipment may also be required. Resources should be made readily 

available on a goodwill basis whilst ensuring the position of the Council is not compromised in 

an emergency. Any requests for such assistance should be directed to the Chief Executive. 

4.4 Military Aid 

The Chief Executive (or nominated Deputy), in consultation with the County Council 

Emergency Planning Unit and the Police Gold Commander, will be solely responsible for 

calling in military aid. Requests for military assistance should, in the first instance, always be 

made through the Lancashire Constabulary. For further details see LCC’s major incident plan. 

4.5 Emergency Command and Control Principles & Centres 

It is important that the command and control structures of the agencies involved must adopt 

the same nationally agreed model. The model allows each agency to integrate its response 

and to understand other agencies roles and responsibilities, thereby making the most effective 

use of its own resources. It is important that each agency recognises the functions and 

demands of the national model and incorporates it into its planning. 

There are three progressive command and control levels for any emergency, namely: 

operational, tactical and strategic (The functions of each of these control centres, often 

referred to as bronze, silver and gold respectively, as well as Fylde & LCC specific centres, 

are set out below). 

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Generally, the first response to any unforeseen incident will be at the operational level, with 

the two other levels coming into being as the situation becomes clearer or escalates . The 

need to implement all three levels will depend on the nature and severity of the incident. 

4.5.1 Fylde Council 

Emergency Control 

Centre 

4.5.2 Strategic 

Command 

(Gold Command) 

Strategic Co-ordinating 

Group 

Activated at the discretion of the Chief Executive. (or nominated 

Deputy) Normally located at the Town Hall, St Annes Road East, St 

Annes. (See below for more details.) 

This level will deal with the wider strategic response to the 

emergency, where the magnitude of the incident has regional or 

sub-regional implications and will be established only in the most 

serious of incidents at Lancashire Police HQ, Hutton - attended by 

senior representatives of the Emergency Services and Local 

Authorities as well as Government Departments, utilities etc. 

4.5.3 Tactical 

Command 

(Silver Command) 

Incident Control Post 

[ICP] 

4.5.4 Operational 

Command , Forward 

Control Centre 

(Bronze Command) 

4.5.5 Fylde Forward 

Control Point 

4.5.6 County 

Emergency Centre 

This level will be set up by the Police for more serious incidents and 

will involve tactical decisions on how the emergency will be coordinated. 

Silver Command will ordinarily be established off-site but 

reasonably local to the incident. 

The Police will be responsible for the setting up of an Operational 

Incident Post, sometimes known as a Forward Control Point, in or 

near the operation area. During the active response phase of the 

incident, the Senior Police Officer will be in control of the incident. 

The exception to this co-ordinating role being taken by the Police is 

where the incident is a fire, in which case the Senior Fire Officer will 

assume this role. 

Entry into an operational area will be restricted usually through an 

outer cordon and possibly an inner cordon. Permission of the 

Senior Police (or Fire) Officer at the incident will be required before 

entering the cordon. A staff identity card will be required to prove 

identity. 

This will be established at or near the operational area by the 

Chief Executive(or nominated Deputy) or Executive Manager 

Consumer Wellbeing and Protection only if the resources 

deployed by Fylde Borough Council at the scene are of such a 

magnitude as to warrant an operational base separate from that 

established by the Police and/or Fire & Rescue Authority. 

Activated at the discretion of the County Emergency Planning 

Officer to co-ordinate the County Council response. 

(Note: In the event of the incident spanning more than one 

District or Borough Council area, the Chief Executives may invite 

the Lancashire County Emergency Planning Unit to assume the 

co-ordinating role for the local authority response) 

Section 4 

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4.6 Fylde Emergency Control Centre 

Dependent upon the scale or nature of a particular emergency, a local Emergency Control 

Centre may be established, at the discretion of the Chief Executive, in the Reception Room, 

Town Hall, St Annes Road East, St Annes. If this room is not available (due to the nature of 

the emergency), either the Public Offices (Fylde Direct) Clifton Drive South St. Annes, 

Freedom House Snowdon Road St. Annes or such other building as may be considered 

appropriate may be used as an alternative. If such a centre becomes operational, the Police, 

County Council and any other relevant agencies should be informed as soon as possible. 

The Emergency Control Centre will be used during an incident to form a hub of 

communication and co-ordination for the Council’s response. All relevant services will be 

represented and support staff will be mobilised to provide communications and administrative 

support. Staffing of the emergency centre will be organised by the Executive Manager 

Community & Cultural Services who will arrange for sufficient, appropriate staff from the 

Customer Contact and corporate Administration teams to provide the necessary support 

services. 

Telephone contact should be established as soon as possible with the Council’s Incident 

Liaison Officer at the scene. 

If the scale of the incident is such that only warrants a small scale control centre it will be 

established in an appropriate area of the council offices. The Chief Executive will scale down 

operational activity as the need for the Emergency Control Centre reduces. When the 

Emergency Control Centre is closed down, the Lancashire Emergency Planning Unit and 

Lancashire Police Control must be informed accordingly. 

4.7 Internal Communications 

Internal communication is vital in the event of a major incident. The success of external 

communication across responding bodies and out into the public domain largely depends on 

the strength of communications within an organisation. For this reason, it is important that the 

Emergency Management Team keeps Borough staff, as well as any staff at rest centres 

involved in the incident appraised of the situation. 

It is most likely that, during office hours (i.e. 8.30 am –5pm Monday to Thursday and 8.30 am – 

4.30 pm on Friday,) the Fylde Direct Contact Centre will receive numerous calls relating to 

any emergency from members of the public and possibly the media. It is therefore of 

paramount importance, that regular contact and liaison is maintained with the Fylde Direct 

Contact Centre Manager to ensure that accurate information can be given to the public. 

Outside normal office hours, the council’s communications are handled by Tunstall 

Communications and they should be kept similarly informed 

4.8 Notification and Role of Members 

The Council’s operational response to a major incident is essentially the responsibility of 

Officers, rather than elected Members. However, Members can provide a useful link with local 

communities and be a source of information in an emergency. 

The Chief Executive will assume responsibility for informing and updating councillors. Contact 

will be made in the first instance with the Leader of the Council who will then be responsible 

for cascading that information in conjunction, if appropriate, with the relevant portfolio holder 

and the Deputy Leader of the Council. 

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4.9 Records 

It is likely that any major incident will be subject to much scrutiny after the event. It is, 

therefore, vital both in order to assist the police in their investigations and for litigation reasons 

that all calls and decisions are logged and actions recorded. 

A template log sheet can be found in Appendix 7 and should be started upon receipt of a call 

for assistance and then maintained throughout the duration of the incident in order to record 

key decisions and actions taken. It is for each member of the Management Team to decide 

which members of staff should be instructed to maintain a log .and their responsibility to 

ensure that these duties are carried out within their respective Business Unit. 

4.10 Stand-down Arrangements 

The Standing Down of the Local Authority response to a Major Incident is likely to be a 

phased operation as some services will be needed for a longer period than others (for 

example, services such as Counselling may be required for an indefinite period). It is the 

responsibility of the Chief Executive (or his nominee) to co-ordinate the ‘stand down’ of all 

Fylde Borough Council’s services when no longer required, and he will inform each of the 

Executive Managers as appropriate. This includes the volunteers and other Agencies. Similar 

arrangements exist for the stand-down of Lancashire County Council staff and resources. 

When the Borough Emergency Control Centre is closed down (if opened) the work and control 

of staff will revert to normal. When the Emergency Control Centre is closed down, the County 

Council Emergency Planning Officer and Lancashire Police control must be informed 

accordingly. 

Section 4 

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SECTION 5 

MANAGEMENT 

of the 

INCIDENT 

Section 5 

Rev.0


5.1 Cordons 

Cordons will be established in the first instance by the Police in consultation with other 

agencies in order to facilitate the operational response. 

Inner Cordon: To provide immediate security of the incident site and allow operations at the 

scene to continue in safety and without interruption. Only authorised personnel will be allowed 

within the inner cordon. It must be recognised that there may be special hazards or the 

potential for extreme danger according to the circumstances of the incident. 

Outer Cordon: To control a wide area surrounding the scene. The radius of this controlled 

area is very much dependent on the type and scope of the incident and the availability of 

manpower. All access and exit points must be staffed and persons seeking access vetted. 

Traffic Cordon: Deployed at or beyond the outer cordon preventing vehicle access to the area 

surrounding the scene. 

Cordon Control Points: The Police are responsible for logging representatives from other 

agencies seeking admission within the inner cordon. The Police will appoint a Cordon Control 

who will issue, if appropriate, and receive passes to authorised persons. 

5.2 Evacuation 

In some circumstances it may be necessary to advise the public on whether they should 

evacuate an area or stay put and shelter indoors. Some emergencies may necessitate the 

evacuation of a large surrounding area because of the danger from environmental or 

structural hazards. The Police are responsible for instigating evacuation but this decision will 

normally be taken in consultation with the other emergency services and the local authority. 

An evacuee assembly point may need to be established to provide temporary shelter before 

the rest centre can be made operational. 

5.3 Emergency Centres 

There are certain specific arrangements in place within Fylde in order to provide shelter and 

welfare facilities for those people involved in an incident. These provisions take the form of 

Rest Centres, Survivor Reception Centres, Friends and Relatives Reception Centres and 

Humanitarian Assistance Centres and are described below. 

5.3.1 Rest Centres 

A Rest Centre is a building which has been designated for the provision of temporary 

accommodation either for residents of Fylde who have been affected and temporarily made 

homeless by the emergency, or for persons travelling through or visiting the Borough, who are 

unable to leave and return home. Plans for the provision of rest centres within the county of 

Lancashire are set out in the Emergency Centre Guidelines (see Appendix 4). These identify 

Lowther Pavilion, West Beach, Lytham and various facilities within Pontins Holiday Centre, 

Clifton Drive North, Lytham St Annes as appropriate locations within the Fylde Borough area. 

Appendix 12 of this plan contains details of the local arrangements for opening a Rest Centre 

within the Fylde area. 

Should the nature of an emergency be such that a Rest Centre is required or be likely to be 

required, the LCC Emergency Planning Duty Officer will generally liaise with the Executive 

Manager Consumer Wellbeing & Protection to decide which, if any, of the Designated Rest 

Centres will be opened or will contact the proposed Rest Centre direct to make arrangements. 

The Executive Manager Community & Cultural Services will then make the necessary 

arrangements in accordance with the Rest Centre Guidance to open and appoint a Facilities 

Manager for the chosen centre(s). The Executive Manager Consumer Wellbeing & Protection 

will liaise notify the Chief Executive of the actions taken in this respect. 

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The Lancashire County Council Emergency Planning Duty Officer will then notify the 

Voluntary Agencies and LCC Directorates which Rest Centre(s) are to be opened and request 

that they deploy their staff in accordance with the Rest Centre Guidance. 

If emergency transport is required this will be organised by the Council (see Section 5.8 

below). 

If a Rest Centre is opened, Ambulance Service will normally provide paramedic cover until a 

GP is mobilised. 

5.3..2 Survivor Reception Centres 

A Survivor Reception Centre is a secure area or building to which uninjured survivors can be 

taken for shelter, first aid, interview and documentation. A Survivor Reception Centre may 

convert to a Rest Centre, depending upon the duration and extent of the incident. They would 

normally be operated by the Police, but LA support may be requested to provide humanitarian 

assistance. 

5.3.3 Friends And Relatives Reception Centres 

This centre is for the friends and relatives of those who have been involved in the incident. It 

is a secure area, which will be set aside specifically for their use, which will provide a place 

where Police interviews can take place and where friends and relatives can be reunited. It will 

normally be operated by the Police and/or the carrier (particularly if aircraft or train operating 

companies are involved). In some instances assistance from the local authorities, particularly 

LCC Adult & Community Services may be required. Within Lancashire a joint protocol exists 

between the Police Family Liaison and the Adult & Community Services. Ribby Hall and the 

De Vere hotel, Blackpool in this area have been designated as appropriate for venues for this 

type of centre. 

5.3.4 Humanitarian Assistance Centre (HAC) 

The fundamental purpose of a Humanitarian Assistance Centre is to act as a singular focus 

(“one stop shop”) for survivors, relatives and all those impacted by the disaster, through which 

they can access support, care and advice. The need for such a multi-agency centre will 

normally be agreed between LCC and Fylde BC at strategic level some time (24 -48hours or 

longer) after the incident has ended. In extreme cases, this function may continue for an 

extended period of years. 

5.4 Casualty Information Bureau 

Any incident, which involves a large number of people, will usually generate a large volume of 

enquiries from the public. In incidents such as these, the Police may decide to open the 

Casualty Information Bureau at Police Headquarters in Hutton. The Bureau will be staffed by 

personnel who are trained to deal with calls from the friends and relatives of those believed to 

be involved in the incident. Any information that is collated from any documentation recorded 

at Rest Centres/Reception Centres would be passed to the Casualty Information Bureau. A 

telephone number for enquiries would be released by the Police via the media. 

The purpose of a Casualty Information Bureau is to enable the Police to gather information 

from all the responding agencies to assist in the identification of fatalities and/or injured as 

well as gathering intelligence from members of the public who believe that a friend or relative 

might be involved in the anti-mortem process. It is not set up to provide information to callers. 

5.5 Body Holding Areas 

The establishment of a body holding area adjacent to the incident site, where the retrieval of 

bodies and/or body parts are recorded and placed in body bags, is the joint responsibility of 

the Coroner and the Police. This area is considered as a ‘staging post’ between the incident 

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and the temporary mortuary. The LA may be required to respond to requests from HM 

Coroner and Police to organise the specialist equipment and help meet the necessary welfare 

requirements of emergency personnel at the site. 

5.6 Emergency Mortuary Arrangements 

HM Coroner may request that an emergency mortuary be set up in the event of an incident 

involving a large number of fatalities. The emergency mortuary will facilitate the post-mortem 

procedures, identification of bodies and police enquiries into the cause of the incident. If 

mortuary facilities are needed, Blackpool Victoria Hospital will normally be utilised for small 

numbers. If mass fatalities are encountered, then the facility at Police HQ Hutton will be 

brought into operation (See Mass Fatalities Plan [Draft] which sets out the various 

procedures, personnel and equipment required for the facility to function effectively). Further 

information and advice regarding such facilities will be available from the LCC Emergency 

Planning Duty Officer. 

5.7 Emergency Catering 

Where emergency catering is required, this would normally be arranged through LCC 

Emergency Planning who may make appropriate arrangements with the WRVS, Salvation 

Army or local caterers. Catering at Lowther Pavilion may be undertaken by the in house 

caterers. 

5.8 Emergency Transport 

The contact details for companies providing emergency transport are contained in Appendix 1 

- Contact Details for Other Authorities/Organisations. The Executive Manager Streetscene will 

be the first point of contact in arranging transport, in co-ordination with the Police and County 

Council, for transportation of victims/evacuees from the scene of incidents to Rest Centres or 

other venues. 

5.9 Site Clearance 

In some incidents the Local Authority have a key role to play in co-ordinating the clearance of 

sites this will be undertaken in accordance with the principles set out in the OPPM Guidance 

on Development of a Site Clearance Capability in England and Wales and in close 

conjunction with site/building owners or occupiers and their insurers. Where there is an 

immediate threat to life, and site/building owners cannot be identified or located, the council’s 

Building Control service will take a lead role in assessing the structural stability of affected 

buildings; arranging demolition and/or arranging site clearance. 

5.10 Health And Safety 

During a major emergency, as at other times, all employees and volunteers are expected to 

comply with the requirements of the Health and Safety at Work etc Act 1974 and associated 

legislation. Fylde Borough Council’s Health and Safety Policy Statement and control 

measures identified through the risk assessment process must be adhered to. Further details 

of the safety procedures to be adopted by staff called out as a result of an emergency are 

contained in Appendix 9. 

5.11 Staff Welfare 

Staff should only be responding to an incident as an extension of their everyday roles. 

However, they may need to work shifts to be able to cover the response over 24 hours during 

a protracted incident. Shifts should ideally be between 6-8 hours and must include an overlap 

between shifts to facilitate the handover. Managers must ensure that they and their staff have 

regular and sufficient breaks away from their working environment to allow them to rest. 

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5.12 Critical Incident Stress 

It is possible that staff responding to a major incident may encounter post traumatic stress as 

a consequence. This may affect staff attending the scene of the incident and also those 

involved in the off-site response, i.e. Rest Centres, Survivor Reception Centres, etc. 

It is an important part of the post incident procedures that the Council arranges and obtains 

structured, professional support for staff from suitably qualified and trained persons, who have 

not been involved in the incident. The degree and duration of support will be determined 

between the staff concerned and the organisation providing the support. The cost will be 

borne by the Council in all cases. 

It is normally the responsibility of the Executive Manager Corporate Policy and Performance 

to make arrangements for this support. However in their absence, the Chief Executive will 

designate another member of the emergency team to undertake this task immediately. If the 

incident is prolonged, it may be necessary to relieve staff from their response duties, in order 

to allow time for this support to be given whilst the incident is continuing. This should be taken 

into account when planning staff rotas. 

5.13 Post Incident Procedures 

There are a number of procedures that will need to be implemented once the emergency 

response has been undertaken and this includes the following: - 

5.13.1 Fylde Borough Council Post Incident Review 

Immediately following any incident which necessitates the activation of this emergency plan, 

the Chief Executive will arrange for all aspects of the Council’s response to be critically 

reviewed by the Emergency Management Team and any other agencies deemed appropriate. 

If necessary, as a result of the review, the Emergency Plan will be amended. 

5.13.2 Multi Agency Debriefs 

A multi-agency de-brief should be conducted after the response phase has been completed. 

This will ensure that all lessons that are learnt during the response are captured by all 

agencies and that all necessary changes and amendments to their response are reflected in 

the plans and procedures. 

The LRF have produced guidelines for De-Briefing Major Incidents which are as defined in the 

ACPO Emergency Procedures Manual and these will be followed. 

Depending upon the type and scale of the incident, the Council may still be involved in the 

clean-up and restoration phases of the response. Information regarding this phase should 

also be included in the de-brief. Any issues relating to the emergency response, which have 

caused additional problems or concerns should also be raised as part of the discussions. This 

will allow all agencies the opportunity to consider ways in which their response can be 

improved, consider ways to resolve any of these issues and, if appropriate, formulate 

guidance on best practice 

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SECTION 6 

ROLES 

& 

RESPONSIBILITIES 


6.1 Fylde Borough Council Roles and Responsibilities 

The Council’s primary roles and responsibilities are to 


• provide support for the emergency services; 

• provide support and care for the local and wider community; 

• maintain its essential services; 

• co-ordinate the response by organisations other than the emergency 

services; 

• take a leading role in facilitating the physical and psychological 

reconstruction and rehabilitation of the local community and environment; 

• provide mutual aid to other local authorities in Lancashire. 

Detailed responsibilities include: 

• activating the cascade callout; 

• alerting other local authorities and organisations that may be affected or be 

able to help; 

• alerting the Director of Public Health if the incident poses a threat to public 

health; 

• assessing local authority involvement; 

• co-ordinating the local authority response if the Lead Local Authority; 

• sending an Incident Liaison Officer to the scene of an incident ; 

• sending the Deputy Chief Executive or his representative to join the 

Strategic Co-ordinating Group if the Lead Local Authority or if required; 

• activating and staffing the Borough’s Emergency Control Centre if required 

in support of the management of an incident; 

• convening the Emergency Management Team; 

• establishing liaison with other emergency centres as necessary; 

• collecting, collating and disseminating information to other responding 

organisations; 

• administering emergency accommodation and longer term 

accommodation for those made homeless; by establishing rest centres; 

• providing a public information service in liaison with the lead emergency 

service and other responding agencies, 

• determining the risks to the local population and the environment and 

taking appropriate action to minimise the effects of any incident on people 

and the environment, 

• ensuring that the public is kept adequately informed of the precautions 

necessary to minimise health risks, 

• ensuring the safety of food and water supplies, 

• contacting Council owned/controlled establishments in the hazard area, 

• assessing any damage to buildings and to the local environment including 

its contamination and to ensuring that the public is not exposed to any 

associated risks, 

• making the necessary recovery arrangements for and ensuring a clean up 

of all areas affected by the incident; 

• establishing a media centre if required; 

• requesting military assistance in conjunction with the police, if appropriate. 

6.2 The Emergency Management Team 

The Emergency Management Team (EMT) will provide the strategic direction and leadership 

for the Borough Council’s response to a major incident. Alongside co-ordinating the overall 

Borough response, the EMT will also ensure that the council continues to meet its statutory 

responsibilities during an emergency by maintaining normal delivery of services wherever 

possible. The key tasks of this group are to: 

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• meet regularly to ensure a co-coordinated response to the emergency; 

• identify major and potential problems arising from the emergency; 

• decide priorities for action; 

• monitor progress of the Council’s overall response; 

• prepare progress reports and assess probable future requirements; and 

• agree media and public information strategy. 

6.3 Responsibilities of Individual Council Officers 

The officers shown below will be responsible for making the following arrangements and the 

provision of services as indicated. 

6.3.1 Chief Executive 

Declare a ‘Major Emergency’ 

Assume overall control of the Council’s control and co-ordination response to the 

emergency 

Determine strategy e.g. range of response 

Ensure the provision of Council or other resource 

Provide, as necessary, information about the emergency to Members 

Establish & chair the Emergency Management Team 

Liaise with the Council’s Incident Liaison Officer, the Emergency Services, LCC 

Emergency Planning and other Council staff, as appropriate 

Establish an appropriate Control Centre, if necessary 

Consider setting up a Fylde Borough Council Forward Control Point 

Establish & co-ordinate the media and public information services 

Attend, or nominate an attendee, at Gold Command, if established 

Liaise with Town/Parish Councils affected and other representatives of the Local 

Community 

Be responsible for requesting military aid in consultation with Lancashire County 

Emergency Planning Unit and the Police 

Delegate responsibility for dealing with other local authority business, as appropriate 

Assume overall control of the recovery phase 

Scale down resources committed to the Council’s response when opportune 

Communicate the stand down message 

If appropriate, arrange for counselling of staff 

6.3.2 Deputy Chief Executive 

Assist the Chief Executive as necessary and assume the above mentioned duties of the 

Chief Executive, in his absence 

Liaise with LCC Emergency Planning regarding the appropriate Fylde BC 

representation on the Strategic Co-ordination Group at Police HQ or at the Tactical Coordinating 

Meeting and if necessary attend as requested along with a nominated 

assistant. 

6.3.3 Executive Manager Consumer Wellbeing & Protection 

Assume or nominate another officer to assume the role of Incident Liaison Officer to 

take charge of the Council’s operations at the scene and attend the incident control 

centre on request 

Establish a Fylde Borough Council Forward Control Point on site, if required to do so by 

the Chief Executive 

Ensure public health issues are addressed through liaison and co-ordination with other 

agencies 

Protect the Public and the Environment from pollution and /or contamination 

Be a member of the Health Advisory Team (HAT) where required. 

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Provide assistance to the emergency services in connection with rescue operations, 

demolitions and any other services or civil engineering work 

Form part of the Emergency Management Team, if one is established. or nominate a 

representative of Consumer Wellbeing & Protection to form part of the Team 

Make an initial assessment of the incident to determine if any health hazard exists, in 

consultation with the relevant Health Agencies. 

To provide initial advice on the environmental effects of an incident, pending more 

detailed investigations 

Carry out investigations and liaise with the County Analyst on sampling required 

Ensure that food which may have been contaminated is not consumed until it has been 

properly examined and deemed safe and to notify the Food Standards Agency of any 

incidents with a potential to affect food 

Investigate contamination of food and agricultural produce 

Investigate contamination of public water supplies 

Identify and take action to control risks of infectious diseases 

Ensure hygiene of temporary emergency food premises 

To maintain close liaison with the partner agencies including the Emergency Services, 

DEFRA, Trading Standards LCC County Analyst and other agencies involved in the 

incident as necessary 

Co-ordinate re-housing of the homeless 

Ensure control of pests as appropriate 

Provide technical advice/instruction (through the Building Control Team) to assist the 

Emergency Services in relation to building safety by advising on the structural safety of 

buildings and arrange for work to make the building(s) safe or for the demolition of the 

building(s), as necessary. 

Supply appropriately trained staff from the Consumer Wellbeing & Protection Unit to act 

as Liaison Officers at Bronze Control, if required 

Assist with the Council’s cascade call-out system 

To oversee any required environmental clean up to ensure that the public is not 

exposed to contaminated residues 

To undertake the role of Flooding Co-ordinator within the Council’s Flooding Response 

Plan set out at Appendix 5. 

Maintain a log of action and record of expenditure 

6.3.4 Executive Manager Community & Cultural Services 

Establish rest/reception centres, if necessary, in co-operation with the County 

Deploy staff to manage or assist with the administration/running of, Rest Centres 

Establish, staff and manage the Control Centre, together with administrative and record 

keeping support 

Staff and manage the call centre including any temporary Helpline that may be set up 

by the Council, if required 

Provide a secretariat for the Emergency Management Team 

Implement operation of Telephone 

Provide appropriate administrative support staff at the Fylde Borough Council Forward 

Control Point, if one is established 

Form part of the Emergency Management Team, if one is established 

Provide press liaison duties for the Council and initiate the (LRF) Lancashire Major 

Incidents Media Response Plan 

Prepare press releases in co-operation with Management Team and the Emergency 

Services 

Supervise the running of Rest Centres in terms of facilities management (only) 



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6.3.5 Executive Manager Corporate Policy and Performance 


Provide all IT support to the Council both with business as usual and emergency 

response 

Ensure that all telecommunication and IT systems are working effectively (including 

back-up systems, if necessary) 

Provide or arrange for any required counselling for staff 

To have business continuity plans in place for all key systems (e.g. mainframe, server 

and / or power failure 



6.3.6 Finance Executive Manager 

Provide the organisation that will, in the event of a major emergency, supply financial 

support to all Council operations 

Supply support staff as required 

Ensure that action is taken to accurately record necessary expenditure (which may form 

part of any subsequent claim) 

Establish, in liaison with the British Red Cross Society, a Disaster Appeal Fund, if 

required to do so by the Chief Executive 

Provide financial assistance and/or advice on the availability of cash payments to those 

in urgent financial need 

Maintain a record of all actions taken during the incident, post incident and longer 



Deal with the recovery of Council expenditure from insurance companies and, if 

appropriate through the ‘Bellwin Scheme’ 

6.3.7 Streetscene Services Executive Manager 

Commit Street Scene resources to assist in an effective response and recovery during 

an emergency situation. and to assist in recovery phase 

Provide Manpower, vehicles, plant and equipment for emergency repairs to buildings, 

roads and drainage 

Provide the transport of materials and personnel 

Provide technical expertise in relation to all flooding/coastal/maritime emergencies 

Provide materials and equipment to establish temporary washing and toilet facilities, as 

requested 

Maintain list of transport resources and contact information available to the Council in 

emergency 

Liaise with other agencies to ensure safety of pets 

To check transport suppliers have Business Continuity Plans 

Make appropriate arrangements for floral tributes including their regular maintenance 

and sympathetic disposal, if appropriate 



To undertake the role of Head of Operations within the Council’s Flooding Response 

Plan set out at Appendix 5. 


6.3.8 Strategic Planning & Development Executive Manager 

Ensure that access is made available to any Council buildings required 

Be responsible for the security of the Council buildings used for the administrative 

centres (District Emergency Control Centre and/or Call Centre) or for other purposes 

during the emergency 

Provide emergency back-up power supplies 

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Provide planning support during the recovery period of an emergency 



6.3.9 Legal Services & Monitoring Executive Manager 

Provide legal advice as necessary 

Make arrangements for the preservation of documentary evidence 



6.3.10 Democratic Services & Member Support Executive Manager 

To liaise with Cabinet Members during an Emergency 

Keep the Council’s insurers informed of the incident 



6.3.11 Other Officers 

The services and resources of other Officers will be utilised as determined by the Chief 

Executive or Deputy Chief Executive 

6.4 Roles & Responsibilities of Other Services 

6.4.1 Category One Responders 

Category One responders are defined as the main local responder organisations and would 

carry out the full spectrum of civil protection activities - assessment, prevention, planning (for 

emergency response and business continuity), response and recovery. 

6.4.1.1 Lancashire Police Service 

The Police co-ordinate the activities of all those responding at and around the scene, which 

must - unless the incident has been caused by severe weather or other natural phenomena - 

be preserved to provide evidence for subsequent enquiries and possibly criminal proceedings. 

Where practicable, the Police establish cordons to facilitate the work of the other services in 

the saving of life, the protection of the public and property, and the care of survivors. 

They oversee any criminal investigation and also facilitate inquiries carried out by the 

responsible accident investigation body, such as the Health and Safety Executive, Local 

Authority Health & Safety section, Railway Inspectorate or the Air or Marine Accident 

Investigation Branch. The British Transport Police are included as a Category One 

Responder. 

The Police process casualty information and have responsibility for identifying and arranging 

for the removal of the dead. In this task they act on behalf of HM Coroner who has the legal 

responsibility for investigating the cause and circumstances of deaths arising from an incident. 

6.4.1.2 Lancashire Fire and Rescue Service 

The first concern of the Fire & Rescue Service is to rescue people trapped in a fire, wreckage 

or debris. They will prevent further escalation of the incident by extinguishing fires and 

undertake protective measures to prevent them. 

The Fire & Rescue Service will deal with released chemicals or other contaminants in order to 

render the incident site safe. 

They assist the Ambulance Service with casualty handling and the Police with the recovery of 

bodies. 

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The Fire & Rescue Service is responsible for the health and safety of personnel of all 

agencies working within the inner cordon and will liaise with the Police regarding who should 

be allowed access and ensuring that they are properly equipped, adequately trained and 

briefed. 

6.4.1.3 The National Health Service (NHS) 

The National Health Service is responsible for protecting the health of the population, planning 

and delivery of treatment and care of people who have been affected by an incident. Its 

response will be managed jointly in the main by three organisations: 

• Health Protection Agency 

• The Hospital Trusts 

• The Primary Care Organisations 

and will be carried out under the auspices of their major incident plans in co-operation with 

other agencies as appropriate, in particular the North West Ambulance Service. 

NHS Direct also provides support utilising a national network that enables people to be 

provided with advice and guidance, over the telephone, on medical related matters. 

In the event of an incident, contact can be made to the relevant NHS organisations through 

North West Ambulance Service. The NHS would co-ordinate any necessary public health 

statements with the Police and other relevant agencies. 

6.4.1.4 North West Ambulance Service 

North West Ambulance Service has responsibility for co-ordinating the on-site National Health 

Service response and for determining the hospital(s) to which injured persons should be 

taken. If necessary, the Ambulance Service will seek attendance of the Medical Incident 

Officer and mobile medical team(s) from appropriate casualty receiving hospitals. 

The Ambulance Service, in conjunction with the Medical Incident Officer and medical teams, 

seeks to save life through effective emergency treatment at the scene. They determine (in 

conjunction with the Fire & Rescue Service) the priority for release of trapped casualties and 

transport the injured, in order of medical priority, to receiving hospitals (Triage). 

6.4.1.5 Hospital Trusts 

Hospitals with Accident and Emergency Departments respond to requests from the 

Ambulance Service to accept casualties for medical treatment and to provide appropriately 

trained staff to act as Medical Incident Officers and Mobile Medical Teams. 

Other hospitals respond to the need to accommodate other patients or people at risk. 

6.4.1.6 Primary Care Trusts (PCT) 

Primary Care Trusts (PCT's) are responsible for the provision of primary care services 

including General Practitioners and community healthcare workers. 

In an emergency, PCT's can provide healthcare to Reception Centres, including the provision 

of prescription medicines; assist NHS Trusts relocate patients into other facilities or the 

community; and any other aspects of emergency primary care including optical and dental. In 

the event of a wider incident, there may be more than one PCT involved. 

.4.1.7 Environment Agency 

The Environment Agency (EA) has primary responsibilities for the environmental protection of 

water, land and air in England and Wales. The EA has key responsibilities for maintaining and 

operating flood defences on rivers and coastlines. These responsibilities cover direct, 

remedial action to prevent and mitigate the effects of the incident, to provide specialist advice, 

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to give warnings to those likely to be affected, to monitor the effects of an incident and to 

investigate its cause. The EA also collects evidence for future enforcement or cost recovery. It 

plays a major part in the UK Government's response to overseas nuclear incidents. 

6.4.1.8 HM Coastguard 

The primary responsibility of HM Coastguard is to initiate and co-ordinate civil maritime search 

and rescue. This includes mobilising, organising and dispatching resources to assist people 

in distress at sea, in danger on the cliffs or shoreline, or in danger in inland areas due to 

flooding. 

6.4.1.9 Local Authorities 

In the immediate aftermath of an emergency, the principal concerns of the local authority are: 

• To support the emergency services; 

• To continue normal support and care for the local and wider community; 

• To utilise resources to mitigate the effects of the emergency; and 

• To co-ordinate the response by organisations other than the emergency services 

(i.e. volunteer organisations). 

As time goes on and the emphasis switches to recovery, the local authority will take the 

leading role in rehabilitating the community and restoring the environment. 

Each local authority is able to supply considerable assistance and resources; these resources 

can be supplemented if necessary by mutual aid from neighbouring and other local 

authorities. 

6.4.1.10 Lancashire County Council 

In a major emergency or where more than one District Council is involved, the County Chief 

Executive may assume responsibility for the overall co-ordination of Local Authority services 

with those of public utilities and other organisations. The County Emergency Control Centre 

would be opened at Red Rose Hub Preston, or possibly at some other suitable location 

depending on the area of the County affected to enable the effective co-ordination of action 

between all services involved. Contact with any County Services should initially be through 

the County Emergency Planning Officer. 

6.4.2 Category Two Responders 

Category Two responders are defined as those organisations that have, or may have, a 

supporting role during an incident. In some cases they may be required to develop their own 

emergency plans. They are obligated to supply information to the Category One responders 

to assist in the preparing of emergency plans, for training and exercise purposes, and during 

the response and recovery stages of an incident. 

6.4.2.1 Utilities 

This includes telecommunications, electricity, gas, water & sewerage suppliers, all of which 

may have a vital support role in responding to emergencies. This is especially true when one 

or more of these services has been disrupted or additional supplies are required. 

6.4.2.2 Railway and Airport Operators 

The railway and airport operators are responsible for the safe operations of their respective 

business operations and for the safety of their customers using their services. 

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6.4.2.3 Highways Agency 

The Highways Agency is an Executive Agency of the Department for Transport (DfT), and is 

responsible for operating, maintaining and improving the strategic road network (including 

motorway/trunk roads) in England on behalf of the Secretary of State for Transport. 

6.4.2.4 Health & Safety Executive (HSE) 

The Health and Safety Executive (HSE) are responsible for the monitoring and enforcement of 

almost all the risks to health and safety arising from industrial and similar work activities. Their 

mission is to protect people's health and safety by ensuring risks are properly controlled in the 

changing workplace. This includes the safety of workers responding to, and during, an 

incident or emergency. 

They also look after health and safety in nuclear installations and mines, factories, farms, 

hospitals and schools, offshore gas and oil installations, the safety of the gas grid and the 

movement of dangerous goods and substances, railway safety, and many other aspects of the 

protection both of workers and the public. 

6.4.3 Other Responders 

6.4.3.1 H. M. Coroner 

The Coroner has a statutory responsibility to determine who has died and how, when and 

where the death came about in relation to bodies lying within his/her district who have met a 

violent or unnatural death or a sudden death of unknown cause. This function is regardless of 

whether or not the cause of death arose within the Coroner’s district and is usually undertaken 

at a formal Inquest. 

The powers and duties of Coroners do not vary with the number of people who are killed or 

with the circumstances in which the deaths occur. 

Only the Coroner may authorise the moving of a body at the scene of an incident and only the 

Coroner may authorise a post-mortem examination and the release of a body to relatives. 

The Police act as the Coroner’s officers when dealing with fatalities arising from an incident. 

6.4.3.2 The Military 

The Armed Services can provide assistance with all aspects of an Emergency. 

Calling out the Armed Services. If the assistance of the Armed Services is required, requests 

will normally be made by the County Emergency Planning Officer 

More details on requesting military assistance and their role can be found in the Cabinet 

Office publications "Responding to Emergencies" and “Military Aid to the Civil Community”. 

6.4.3.3 Central Government 

The Central Government role is one of providing advice or support to the local response and 

of keeping Parliament informed of progress. This role may be active or passive dependent 

upon circumstances. In either case, a specific ‘Lead Government Department’ will be 

nominated. 

6.4.3.4 Regional Government Tier 

The Regional Government Tier sits between Central Government and Local areas. It is based 

at the Government Office for the North West. It’s main function during an incident is to: - 

• Improve co-ordination at a regional level 

• Improve co-ordination between the Central Government and the region 

• Improve co-ordination between the region and the local response capability 

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• Improve co-ordination between regions 

• Support planning for a response capability 

• Lead a regional response 

• Assist with recovery 

6.4.3.5 Industry and Commercial Organisations 

Industrial or commercial organisations may play a direct part in the response to disaster if 

their personnel, operations or services have been involved. They may provide support, for 

example by providing equipment, services or specialist knowledge. 

6.4.3.6 Event Organisers 

Organisers of large outdoor and indoor events such as sporting competitions, folk festivals, 

pop or classical concerts will also have a role in the planning for and response to an incident 

occurring at their event(s). 

6.4.4 Voluntary Organisations 

In some circumstances, emergencies can overstretch the resources of the emergency 

services, local authorities and other responders. The value of additional support from the 

voluntary sector has been demonstrated on many occasions. There are many local voluntary 

agencies in Fylde and throughout the County of Lancashire who can provide a valuable 

service to the community at times of crisis. Volunteers can contribute to a wide range of 

activities, either as members of a voluntary organisation or as individuals. When responding to 

an emergency, voluntary organisations and volunteers will always be mobilised by the LCC 

Emergency Planning Unit and will be under the control of a statutory service. 

A brief summary of the assistance and services each voluntary organisation can provide is 

detailed below. In the first instance, contact and call out with voluntary agencies to assist the 

emergency response should be made via the LCC Emergency Planning Duty Officer. 

6.4.4.1 British Red Cross Society 

British Red Cross Society can provide a number of trained volunteers who are able to assist 

and supplement the resources of the National Health Service (NHS). The Health Authority has 

first call on their resources and will normally activate and co-ordinate their response. Trained 

volunteers will also be activated if there is a requirement to open a rest centre, where they will 

assist with reception, registration, departure and information facilities for evacuees. 

6.4.4.2 Radio Amateurs’ Emergency Network Raynet 

A national voluntary organisation that can provide trained radio and communications 

operators with a range of mobile radio and telephone communications, which can be deployed 

to areas with communication problems. 

6.4.4.3 Rotary 

A voluntary organisation that undertakes a liaison role with hotel proprietors to ensure there 

continued assistance with Friends and Relatives facilities. The Rotary Association can also 

assist with limited transportation on request. 

6.4.4.4 Royal Society for the Prevention of Cruelty to Animals (RSPCA) 

The RSPCA can give valuable assistance in catching, evacuating and safekeeping of animals 

and birds. They can also assist and advice on the destruction of animals and birds if 

necessary i.e. rabies outbreak. The RSPCA will be present at rest centres to provide facilities 

for the care and welfare of pets. 

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6.4.4.5 St. John Ambulance 

A voluntary organisation that provides support and assistance to the Ambulance Service and 

NHS. If necessary and in agreement with the Ambulance Service, members of this 

organisation can be deployed to rest centres to support the ambulance service in the delivery 

of minor first aid and medical support. 

6.4.4.6 Salvation Army 

The Salvation Army can provide a number of trained counsellors to assist the homeless, 

casualties and the bereaved. They may also be able to provide limited accommodation and 

feeding. The Salvation Army will be present at rest centres to act in a befriending role to 

provide comfort and support to evacuees. 

6.4.4.7 The Samaritans 

The Samaritans is a national voluntary organisation that can provide a number of trained 

counsellors to assist the homeless, casualties and the bereaved. 

6.4.4.8 Victim Support 

A voluntary organisation working in conjunction with Lancashire Police to offer moral support 

and if appropriate, financial support to the victims of tragedies and disasters. 

6.4.4.9 Women’s Royal Voluntary Service (WRVS) 

WRVS can provide a trained team to support local authority staff in operating rest centres. On 

call out they will arrive with sufficient equipment and supplies to produce light refreshments. 

They are able to make the necessary arrangements to provide more substantial meals if 

required. Although their main function is to provide refreshments under the direction of a Rest 

Centre Manager, they could also be utilised to provide assistance in the crèche or to distribute 

clothing supplies. 

6.4.4.10 Local Faith Groups 

The Lancashire Major Incident Co-ordinating (LANMIC) Group has produced a plan, which 

gives guidance on working with faith communities in major incidents. The plan provides 

contact details for a number of faith organisations in Lancashire. Contact with faith 

organisations should be via the LCC Emergency Planning Duty Officer. 

6.4.4.11 Individual Volunteers 

In a major emergency that affects the local community, many individuals will wish to offer their 

help and support. This could range from physically assisting in the rescue and/or recovery 

phase to welfare support for those involved in the incident. Whilst local support could be 

invaluable and should not be discouraged, it will need to be co-ordinated by the local authority 

who will need to take into consideration any legal, insurance, liability and health and safety 

issues. 

Where the volunteer is acting on the request of the Council they will be covered by insurance 

in respect of personal injury by the authority’s Personal Accident Insurance. 

Bona fide volunteers can contribute to a wide range of activities, either as members of a 

voluntary organisation or as individuals. They will always be under the control of a statutory 

authority. 

NOTE: Full details of the roles & responsibilities of each of the organisations potentially 

involved in an emergency are set out in the LANMIC document Roles and Responsibilities of 

Organisations During an Emergency. 

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SECTION 7 

Media Management 



7.1 Overview 

Any major incident may well attract a large number of representatives from the local, national 

and even international press, TV and radio, as well as freelance reporters and photographers. 

A helpful and proactive approach to their requirements will help to minimise disruption to the 

work of the emergency services and the Council. It can lead to a more effective information 

service to the public and should achieve a more sympathetic reporting of the Council's 

response to the incident. The lead authority will also lead the media response to an incident 

i.e. for Fire related issues Lancashire Fire and Rescue Service will lead. 

In emergency situations, media arrangements on behalf of Fylde Borough Council will be 

handled by Blackpool Borough Council’s Press Office (referred to below as the Council’s PR 

representative). They will deal with all media enquiries and issue press releases about the 

Council’s work and activities, liaising as appropriate with senior council officers, Members and 

with the other agencies involved in the emergency. 

7.2 Lancashire Major Incident Media Response Plan 

In most major emergency situations, the Police initially will be the lead agency for 

communication activities as well as leading on the response to the incident. 

The procedures that will be followed are outlined in the Lancashire Major Incidents Media 

Response Plan. The Council’s PR representative (see above) will work closely with the Police 

communications officers and those from the other agencies involved. In summary, this Media 

Response Plan aims to: 

• Provide a multi-agency framework in which media inquiries can be efficiently and 

constructively handled. 

• Enable exchange of information between PR officers of the various public agencies 

and of any industrial/commercial organisations involved. 

• Help control the flow of information to prevent breakdown in communications and the 

possibility of delivering mixed messages 

• Provide a focal point for information gathering. 

• Provide timely information and advice to the public by using established media links. 

Depending on the type of emergency and its duration, a Forward Media Briefing Point, and or 

a Media Briefing Centre, may be established. The Council’s PR representative may be 

deployed at one of these centres along with communications staff from the other agencies 

involved including the Press Officer from the lead agency. The Plan also outlines procedures 

for controlling media access to the scene of the incident and to the people involved; dealing 

with casualty information; use of radio and TV for public appeals and liaison with Government. 

A hard copy of this plan can be found on the Emergency Planning Shelves of Room 112 

(Environmental Protection). 

7.3 The Role of the Council’s PR Representative 

In line with the procedures in the Plan, the Council’s PR representative will work as follows 

during the emergency:- 

• Establish contact with, and work closely with, the lead agency PRO (usually Police). 

• Issue statements and press releases only on behalf of the Council and its activities. 

(In compiling these press releases etc, the PR representative will liaise as appropriate 

with Council officers involved in the incident. All statements will be approved by the 

appropriate senior Council Officer – usually the Chief Executive or Deputy Chief 

Executive – before they are issued). 

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• Arrange and facilitate interviews involving Council staff or members as appropriate, 

arranging briefing information as required. 

• Where practicable and relevant, consult with the lead agency PRO prior to issuing 

any statements or press releases or giving interviews about the Council’s activities in 

relation to the incident. 

• Keep the lead agency PRO informed of any statements made to the media or any 

interviews given. 

• Brief Council officers on the relevant procedures and circulate contact details as 

appropriate. 

There may be some incidents, or certain stages of an incident, where the Council’s PR 

representative takes the lead on communications. In these situations they will liaise as 

appropriate with the other agencies involved to issue joint statements and press releases. 

7.4 Role of Council Staff 

The Lancashire Major Incident Media Response Plan provides a framework for dealing with all 

related issues and it is important that Council staff facilitate the implementation of the Plan by 

taking the following approach to media relations: 

• Refer all media enquiries to the Council’s PR representative or the lead agency Press 

Officer. 

• Do not give any un-authorised comments or interviews – whether “on the record” or 

“off the record” to media representatives. 

• Try to be helpful, not obstructive, if faced with enquiries and pass on the contact 

details for the Council’s PR representative to the reporters. 

7.5 Public Information 

Good public communication is vital to the successful handling of any incident. When an 

incident occurs, the key objective is to deliver accurate, clear, timely information and advice to 

the public so they feel confident, safe and well informed. 

The news media (broadcasting, print and text services) are the primary means of 

communication with the public in these circumstances. Websites can also be used to provide 

a further source of more detailed information for those at work or who have no immediate 

access to television or radio during the day. 

Arrangements are in place with local radio stations to broadcast regular updates on 

emergency situations to keep the public informed. The information will assist people to cope 

with disruptions or changes to normal public facilities. This information may include school 

closures, impassable roads, cancellation of public services, reduction and loss of utilities, etc. 

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SECTION 8 

RECOVERY 

& 

RESTORATION 



8.1 Introduction 

As time goes on, the emphasis will switch from response to recovery. The emergency 

services will withdraw and the district or county council (dependent upon the nature of the 

emergency and recovery actions required) will generally take the lead role to facilitate the 

rehabilitation of the community and reconstruction and restoration of the environment. This is 

known as the recovery phase. It commences when the emergency services have dealt with 

the incident and there is no or little immediate threat to life. The transition from response to 

recovery may occur within hours, days or even weeks of the incident. Experience, however, 

has shown that the key to success lies in establishing the structure, make-up and roles of the 

Recovery Group as soon as possible during the operational phase of the incident. 

The recovery phase encompasses the activities necessary to restore ‘normality’ both for the 

community and for those involved in the response. Organisations and communities need to 

plan, manage and undertake those activities that will provide as rapid a return to normality as 

possible – for both the community and the responders. The incident and its effects may create 

a new “normality” raising serious issues for the local authority. 

Recovery encompasses the physical, social, psychological, political and financial 

consequences of an incident. This period can be labour intensive and may stretch the local 

authority to extraordinary levels. Consideration of recovery should be part of day-to-day 

emergency management. Anticipation of consequences and appropriate recovery planning 

must start right from the beginning of the emergency response as poor recovery management 

can undermine the benefit of a perceived good response. 

8.2 Recovery Co-ordination Group 

The Council or County Council will generally lead the recovery process after the emergency 

services have left the scene. To ensure there is no duplication of effort, agencies need to be 

brought together to discuss priorities for action. A multi-agency Recovery Co-ordination Group 

will normally be established to identify priorities on which utilities, private companies, 

voluntary agencies and the community may be represented. The Council may, however, also 

establish its own internal recovery group. 

There are many key issues that the co-ordination group will need to progress including: - 

• Strategies for delivering normal services 

• Reallocation of senior staff responsibilities 

• Establishing specialist sub-groups for long term recovery 

• Long term pressures on housing 

• Implications of and solutions to lack of resources 

• Implementing mutual aid arrangements 

• Comprehensive liaison 

• Focus for decisions on appeals, memorials and anniversaries 

• Assistance to local businesses 

8.3 Rebuilding the Community 

The physical reconstruction and restoration of services needs to be managed effectively. The 

authority may be under considerable pressure to restore any services interrupted as a result 

of an incident. The public will accept and make allowances for a period of disruption whilst the 

response is ongoing. However, public expectation will rise as time progresses and there will 

be pressure to restore services to demonstrate the authority is coping, thereby, enhancing 

public confidence. 

8.4 Physical Reconstruction 

Immediate attention will have been given to the safety and integrity of any structures affected 

by the incident during the response phase. There will be many individuals, departments and 

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organisations involved in the physical restoration of the area. The Council’s Planning and 

Building Control services will need to be proactive and flexible with landowners and building 

proprietors in securing their co-operation in reconstruction. The appearance of the affected 

area may be the public’s only measure of Council activity, so it is important that action is taken 

to restore the area as soon as possible. 

8.5 Community Involvement 

Lessons from previous incidents emphasise the need to involve the community fully in its own 

recovery. The authority will need to engage fully with the community and with elected 

members at all levels in any restoration measures and give due consideration to their wishes. 

The promotion and support of self-help activities are important considerations during the 

recovery phase. 

8.6 Voluntary Organisations 

The voluntary sector is a major resource that can be drawn upon during the recovery phase, 

whether the organisation is local or nationally based. Volunteers may live within the area, 

have good local knowledge and may have been directly involved in the incident or the 

response to it. The efforts of volunteers will, nevertheless, need to be co-ordinated to ensure 

their actions are integrated and effective. 

8.7 Royalty & VIPs 

VIP visits are an inevitable part of a serious incident and can present opportunities for raising 

awareness, reinforcing messages and speeding up some aspects of recovery. Such visits will 

usually take place in the response phase, but local MP’s and other dignitaries will need 

regular updates and may return to the area to assess progress. 

(See Media Response Plan referred to in Section 7 of this plan which gives advice on dealing 

with the media in major incidents)+ 

8.8 Memorials & Anniversaries 

The nature and severity of the incident will determine the level of media interest and the 

community reaction. The council may be a natural focus for establishing memorial or other 

remembrance services and should take this on whilst the demand remains. Anniversaries will 

provide reminders and the Council should consider the impact of such events on the 

community. Welfare support should be a key consideration. 

The LANMIC Group has produced a guidance document for Faith Communities in major 

incidents. A hard copy can be found on the Emergency Planning Shelves of Room 112 

(Environmental Protection). 

8.9 Floral and Other Tributes 

In recent years, the public response to major incidents has been to place floral or other 

tributes as close to the scene as possible. Every effort should be made to deal with these 

tributes in a sympathetic and thoughtful manner. If possible, a suitable area should be set 

aside, adjacent to the scene, which will not obstruct those responding to, and dealing with the 

aftermath of the incident. 

Once the initial response is over and work starts on the restoration phase, regular checks 

should be made by the Streetscene Unit to ensure that any damaged or decaying tributes are 

removed and that the site is kept clean and tidy. Sensitivity is key and this should be taken 

into consideration when removing any items from the site. Arrangements should be made to 

dispose of these as reverently as possible. 

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Once the scene has been cleared and the site restored to normality, then consideration may 

be given to the erection of a permanent memorial, in consultation with appropriate agencies 

such as victim support groups and the local community. 

8.10 Responding To Community Welfare Needs 

Support to those affected by an incident is a crucial part of the recovery process. The ripple 

effect of a disaster is likely to require a long-term commitment by the Council. Some support 

will be of a very practical nature and may have a significant impact on the Council’s ability to 

meet its service delivery requirements. LCC Adult & Community Services will not be the only 

area providing welfare support. Provision of welfare support to the community is distinct and 

separate to the support given to local authority staff. 

8.11 Humanitarian Assistance Centre (HAC) 

Once the initial response to the emergency has ended, the Council will work with Lancashire 

County Council to lead the migration of the various support structures into a multi-agency 

Humanitarian Assistance Centre. Its fundamental purpose being to act as a singular focus 

(“one stop shop”) for survivors, relatives and all those impacted by the disaster, through which 

they can access support, care and advice. In extreme cases, this function may continue for an 

extended period of years. 

8.12 Personal Support for Individuals 

People react differently to crisis and no single professional group holds the key to recovery of 

all those affected. External agencies including the LCC Adult & Community Services and the 

voluntary sector offer additional resources but these need to be coordinated, managed 

sympathetically and not forced on people. 

8.13 Letters Of Appreciation & Thanks 

In order to avoid duplication and embarrassment, letters of thanks/appreciation from the 

Council to those people who have assisted during a major incident will be co-ordinated by the 

Chief Executive. It is desirable for these letters to be sent promptly after the event if they are 

to have maximum effect. Other officers who wish to write to specific individuals should inform 

the Chief Executive to ensure that the information is recorded. 

8.14 Elected Members 

Elected Members are a useful source of local knowledge can be a useful resource in providing 

support within the community and in giving specialist advice about the affected area. They can 

assist with the channelling of information to and from the public and can provide support when 

dealing with other elected representatives, including MP’s, MEP’s, Cabinet Ministers and 

other VIP’s. 

8.15 Offers of Material Help 

It is likely that many offers of help will arrive from the general public, businesses, charities, 

voluntary agencies and others. Some will be of practical assistance, others will be goods for 

those directly involved. These offers of help and assistance will need to be managed and coordinated 

effectively 

8.16 Media 

During the recovery phase media attention will focus on local authority activity and there will 

be a demand for access to senior officers and elected members. It is essential to develop a 

coherent media strategy and maintain a consistent media message. National media focus is 

likely to decline but local interest will remain. It should be recognised that the media can be a 

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powerful ally and can pass information and key messages to the public on the Council’s 

actions in the recovery phase of an incident. Suitable media training opportunities will be 

made available to those senior officers of the council who may be involved in delivering such 

messages and information on behalf of the council. 

8.17 Managing Resources 

Any emergency lasting more than a couple of days will impact heavily on the resources of the 

Council. The EMT will need to give early consideration to the conflicting demands of the 

immediate emergency response, the longer recovery period and the maintenance of normal 

services. 

8.18 Economic Impact 

Commercial and industrial concerns are crucial to the dynamics of the local economy. A major 

emergency may impact on tourist potential and the Council must consider these issues and 

co-ordinate appropriate activity. 

8.19 Finance & Records 

County and District Councils have powers to incur such expenditure as they consider 

necessary in taking action to avert, alleviate or eradicate the effects or potential effects of an 

emergency involving destruction of, or damage to, life and/or property in their area. 

The Lancashire Chief Financial Officers have agreed that costs should be allowed to lie where 

they fall i.e. County and District Councils should bear their own costs. 

Details of all financial expenditure must be logged and recorded in addition to the operational 

logs maintained by all the officers involved in the emergency response. 

Cash payments to those persons in urgent financial need as a result of a major emergency 

could be made available from the Department of Social Security in the form of a payment from 

the Social Fund. 

Should the nature of the emergency warrant it, the Executive Manager Finance will be 

responsible for establishing a Disaster Appeal Fund. He/she will also be responsible for 

attempting to recover some of the costs incurred as part of the Council’s response to a major 

incident from insurance companies or through the ‘Bellwin Scheme’ (see Appendix 11) if 

appropriate. 

Once the emergency has been satisfactorily resolved, the accounting process will begin. 

Officers will pass all relevant debts to the Finance Executive Manager. He will be responsible 

for processing the expenditure through the Council’s accounting system, setting up special 

codes and arranging for reports to Committee and supplementary estimates where necessary. 

He will also deal with all claims under the Bellwin Scheme. (see Appendix 11 for details) 

Financial aspects of major incidents can be extremely complex. Two main processes need to 

be considered: expenditure whilst delivering services and reimbursement of costs afterwards. 

8.19.1 Expenditure 

Whilst the Council will be under pressure to be seen to be taking action following an 

emergency, there is a need to recognise the limits of duties and moral obligations in the 

context of the wider financial picture. 

8.19.2 Reimbursement 

The Council will need to make claims for reimbursement from a variety of sources within 

relatively short time scales. It is important that an appropriate expenditure control regime is in 

place. It is important to note that a lack of control will leave the authority facing higher costs. 

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The following will be considered: - 

• Making an application under the terms of the Bellwin Scheme 

• Investigating other available grants from Central Government and/or the 

European Union. 

• Pursuing organisations responsible for causing damage and/or pollution. 

• Encouraging those with insurance to make appropriate claims 

• Use of the money raised by public appeal. 

8.20 Public Appeals & Donations (Disaster Funds) 

The response to emergency appeals can be immediate and overwhelming. The task of 

organising the response, arranging for storage facilities and the co-ordination of distribution 

can be enormous. If such an appeal is made and the Council’s resources become overstretched, 

the support of the voluntary agencies that have experience in this type of operation, 

such as the British Red Cross, would need to be sought. 

If donations of money are received, the Finance Unit of the Council will arrange for the 

necessary accounts to be set up to ensure fair and equitable distribution of the funds. 

The British Red Cross have produced a guidance document which contains advice upon the 

legal requirements for establishing and administering such funds entitled ‘Disaster Appeal 

Schemes’ (United Kingdom). A copy can be found on the Emergency Planning Shelves of 

Room 112 (Environmental Protection). 

8.21 Litigation 

Analysis of major incidents is now typically accompanied by legal considerations. Often these 

will be questions of financial reimbursement or insurance disputes but there may also be 

litigation direct against the Council. Legal issues may continue for many years. It is important 

to note that some high profile events from the 1980’s are still ongoing. There is an increasing 

tendency for Public Enquiries to be called. 

8.22 Judicial Process 

The severity and scale of the incident will dictate the number and type of Inquiries (whether 

judicial, public, technical, inquest or of some other form) that the Council may become 

involved in. It is the responsibility of all who become involved in managing both the immediate 

response and the restoration phase to ensure that comprehensive and accurate records of all 

events, decisions, reasoning behind key decisions and actions taken. These records may 

need to be made available for scrutiny by the appropriate agencies and if necessary used as 

evidence in a court of law. 

The recording and preservation of information is fundamental to the conduct of the various 

investigations and enquiries that usually follow an emergency and are subject to the 

provisions of the Freedom of Information Act 2000. Good record keeping serves a further 

purpose, whether or not there is a formal inquiry. It allows lessons to be identified and made 

more widely available for the benefit of those who might be involved in future emergencies. 

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SECTION 9 

COMMUNICATIONS 


9.1 Communication Systems within Fylde Borough Council 

9.1.1 Computers & Data Communication 


The use of data communications to pass messages between Emergency Centres and other 

organisations and locations is increasing. Fylde Borough Council operates an internal e-mail 

system and its own intranet both of which will allow dissemination of regular updates on the 

emergency situation and response throughout the Council Offices quickly to keep Officers 

and Members up to date on the emergency situation and the Council’s response 

9.1.2 Telephone System 

The Council’s telephone system extends throughout the Council's principal premises. It 

affords both direct dial lines to individuals and a contact centre (Fylde Direct) for all other 

enquiries. The contact centre is able to deal with a wide variety of enquiries, utilising intranet 

and other information databases. 

The contact centre is equipped to channel calls to specific call handlers/locations, and to 

monitor the efficiency that calls are being dealt with, both individually and as a whole. 

9.1.3 Mobile Phones 

The Council has a number of mobile telephones subscribing mainly to the Orange network, 

which are available for use in emergencies. However, it should be noted that cellular 

communications are prone to overload at critical times. Cellular telephones are useful, but 

should not be relied upon as a total solution. Cellular airtime providers operate a priority or 

“Access Overload Control” system known as ACCOLC. Although none of Fylde’s mobile 

phones are currently registered to ACCOLC, consideration will be given to registering the 

phones of key individuals. 

Note : The whole system for registering mobile phones to ACCOLC is currently under review. 

The first stage being looked at is mobile phone registrations. All new applicants for mobile 

phone registration are only being accepted if they can clearly demonstrate that have a vital 

operational role at the scene of an incident. and would have no access to land lines during 

the incident. Applicants must, therefore, be able to assert, and substantiate on demand, their 

qualification to have a requirement to telecommunicate at a location within an area defined by 

the police incident commander. 

9.1.4 Satellite Phone 

A satellite phone is available to provide communications outside of buildings during an 

emergency. This phone is available through the Executive Manager Consumer Well Being & 

Protection. 

9.1.5 Fax Machines 

A fax machine is available in the Town Hall reception (01253 713113). 

9.2 Communications in an Emergency 

In an emergency the efficient gathering and dissemination of information is vital if the 

Council's response is to be effective. All means of communication at the Council's disposal 

should be used to the full. 

It is possible that the normal channels of communication such as landline telephones and 

mobile phones may be overwhelmed when a major emergency occurs. Systems are such, 

however, that they can often be managed by re-routing calls through other exchanges and so 

on. Where this is not possible, other facilities are available to allow the emergency services 

and other responding organisations to continue to make calls as follows: 

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9.2.1 Emergency telecommunications - Phone companies can provide radio pagers, mobile 

phones, payphone trailers and a range of other equipment such as fax machines, telex 

machines and small switchboards. 

9.2.2 Government Telephone Preference Scheme (GTPS) – Landline telephone lines 

provided by BT and Cable and Wireless can be registered as essential numbers. If telephone 

exchanges become overloaded and cannot be managed through routine procedures, the 

scheme can be implemented within a given area. People will still be able to receive calls but 

will not be able to make calls unless their number has already been registered. Although 

Fylde Borough Council currently has no numbers registered on this scheme, the current 

preferential telephone system is shortly to be replaced by the EGTPS at which time 

appropriate Fylde telephone numbers will be registered to the scheme. 

9.2.3 Access Overload Control (ACCOLC) – Mobile telephone numbers of emergency 

responders, who will be working at or near the scene of an incident can be submitted to the 

Cabinet Office for approval. The assumption is that landline phones will still be working 

normally. Major mobile phone companies can reserve available network cells for use by 

ACCOLC registered phones. However, the cells will only start to free up as other calls are 

finished. Once ACCOLC has been invoked, calls should be kept as short as possible. 

9.3 Radio Amateurs Network (RAYNET) 

RAYNET are an amateur radio network licensed by the Home Office to provide radio 

communications during an emergency. They can provide both manpower and equipment, 

much of which is mobile. As well as providing voice radio facilities, RAYNET provide a radiobased 

data transmission (Packet) service. It is anticipated that their primary use will be to 

augment the Council’s own resources by providing communications particularly in the rural 

areas. 

Members of RAYNET can be identified by the personal identity cards issued to each member. 

In addition RAYNET members generally display some form of notice on their vehicle 

windscreens. 

RAYNET will be contacted and activated through the LCC Emergency Planning Duty Officer . 

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Appendix 

No. 

LIST of APPENDICES 

1 

2 

3 



4 List of Associated Emergency Plans for the County of 

Lancashire 

5 Flooding response Plan 

6 Recording & Reporting 

7 Example Incident Log sheet 

8 Emergency Response Officer Aide Memoir 

9 Safety of Emergency Call Out Staff 

10 Working With Other Emergency Planning 

Orgasnisations/Groups 

11 The Bellwin Scheme 

12 Establishment of Rest Centres 

13 Community Risk Register 

(Separate PDF file not included) 

14 Schedule of Council Resources 

15 Glossary of Terms & Acronyms 

16 Useful Links 

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APPENDIX 4 

LIST OF ASSOCIATED PLANS FOR THE COUNTY OF LANCASHIRE 

Multi Agency Contingency Plans For The County Of Lancashire 

In accordance with various Government Regulations and Guidance, there are a number of 

areas where it is has been necessary to produce an Emergency Plan to deal with a specific 

threat or hazard. Within Lancashire, the duty of care to write and exercise these plans is the 

responsibility of the Emergency Services and Lancashire County Council through the 

Lancashire Resilience Forum (LRF). There are various contingency plans in existence in 

Lancashire, some statutory, others non-statutory. All plans produced are designed to 

complement one another, so in theory several plans could be activated at the same time. 

Fylde Borough Council has a responsibility to ensure that any response they are involved in, 

takes into consideration the specific hazards relating to such an incident and the appropriate 

lead organisations. 

1 Hazardous Substances Incidents - Operation Merlin 

Operation Merlin describes the co-ordinated, multi-agency arrangements in Lancashire in 

response to incidents involving chemicals and other hazardous substances, which have the 

potential to cause harm to people or to the environment. The aim of the plan is to protect the 

health and safety of people and to safeguard the environment. Operation Merlin would also 

be implemented in the response to chemical weapons. 

A section of the Operation Merlin plan deals with the actions to be taken following any 

occurrence resulting from uncontrolled developments involving radioactive materials or 

radioactivity which has the potential to adversely affect the people and/or environment. It 

provides the guidance on the basic or minimum response to an alert being received. Also 

includes the National Response Plan and Radiation Incident Monitoring Network (RIMNET) 

arrangements. 

2 Contaminated Food (Operation Minerva) 

The Operation Minerva is currently under review and may well be completely replaced. It is a 

plan designed to protect the public from food that has been rendered unsuitable or unfit for 

human consumption as a result of a major incident involving an escape of harmful 

substances. 

3 Pipeline Emergency Plan 

The aim of the Pipeline Emergency Plan is to co-ordinate a multi-agency response to any 

Major Accident Hazard Pipeline Emergency affecting the County of Lancashire. The plan 

gives details on the actions to be taken to minimise the consequences to the health and safety 

of people and to safeguard the environment. This plan is produced in two parts (part II 

comprising the necessary maps) and is produced as part of a statutory responsibility. 

4 Animal Diseases & Rabies Plan (Includes Foot and Mouth Plan) 

The Lancashire Resilience Forum has issued this guidance setting out the initial procedures 

to be followed in the event of an outbreak of Rabies or Foot and Mouth Disease. The 

guidance covers outbreaks of both diseases on the basis that the initial notification and coordination 

is the same as for both Foot and Mouth and Rabies. DEFRA will be the lead 

Government Agency for both diseases and the Divisional Veterinary Manager, based at 

Barton will be responsible for implementing local arrangements and co-ordinating multiagency 

meetings. 

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Fylde Borough Council has no direct legislative responsibilities under this plan, although 

assistance may be requested if additional resources, such as Dog Control Officers were 

needed to assist or if footpaths required closure as a means of supporting disease control 

measures. Fylde Borough Council will provide staff and resources as agents of the County 

Council. 

5 Chemical, Biological, Radiological & Nuclear (CBRN) Guidance 

The former LANMIC Group (now the Lancashire Resilience Forum ) produced a multi-agency 

operational plan for dealing with the consequences of an incident involving the deliberate 

release of chemical, biological, radiological or nuclear substances and material. It gives 

details on the command and control of incidents of this nature and information on the care and 

welfare of casualties. 

6 Lancashire Multi Agency Response Plan for Flooding in Lancashire (Marp) 

The MARP was developed by the Environment Agency to collate information regarding the 

roles and responsibilities of organisations that respond to flooding in Lancashire. It explains 

the provision of early alerting procedures given to the Police and other Local Authorities on 

the possibility of coastal and fluvial flooding in Lancashire. The MARP also includes the each 

organisations response arrangements for use in the event of serious flooding incidents. 

7 Guidance for Media Response 

The document was prepared by the former LANMIC Group (now the Lancashire Resilience 

Forum ) to provide general advice on communicating with the Media in emergencies and to 

provide a multi-agency framework in which media enquiries can be efficiently and 

constructively handled following a major incident. 

8 Guidance for Faith Communities in Major Incidents 

The former LANMIC Group (now the Lancashire Resilience Forum ) has produced a plan, 

which gives guidance on working with faith communities in major incidents. The plan also 

provides contact details of a number of faith organisations within Lancashire. The plan also 

details the type and level of response they can provide in a major emergency. Contact with 

faith organisations should be via the Lancashire County Council Emergency Planning Duty 

Officer. 

9 Lancashire Multi Agency Approach to Coastal & Marine Incidents 

This plan provides an effective multi-agency co-ordinated response to major incidents or 

potential incidents occurring in the Irish Sea which could impact on emergency services/local 

authorities within Lancashire and necessitate liaison and co-operation with agencies in the 

surrounding geographical area bordering onto the Irish Sea. 

10 Oil Spill Contingency Plan 

This is an emergency plan designed to deal with the occurrence or threat of large scale oil 

pollution on beaches along the Lancashire coastline. The emergency plan also provides for 

emergencies arising from chemical or other substances washed ashore. This plan 

complements other plans such as the Maritime and Coastguard Agency National Contingency 

Plan for oil spills and Operation Merlin. 

11 Guidance for Dealing with Mass Fatalities (working draft) 

In the event of an incident involving a large number of fatalities, an emergency mortuary may 

have to be set up to facilitate the post-mortem procedures, identification of bodies and police 

enquiries into the cause of the incident. This guidance sets out the various procedures, 

personnel and equipment which will be required for the facility to function effectively. 

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12 Guidelines for Emergency Centres (Formerly the “Rest Centre Guidelines”) 

The Emergency Centre Guidelines are produced by Lancashire County Council Emergency 

Planning Unit in two parts. Part 1 identifies the designated Rest Centres in the County and 

the role and responsibilities of various agencies and Part 2 provides the operating details at 

each centre. 

13 Roles & Responsibilities of Organisations During an Emergency 

Provides information on the nature of the roles & responsibilities of all the different 

organisations that may be involved in an Emergency. 

14 Guidelines for Operating a Helpline 

This guidance is designed to ensure that prompt and effective information is available to the 

general public in an emergency. It gives details of the location and operation of an Emergency 

Helpline to help people feel safe and enable them to get help when needed as well as to 

promote self help and restore normality. 

15 Fuel Supply Disruption Plan 

This plan was introduced to assist local; authorities in dealing with effects of restricted fuel 

supplies that affects, or threatens to affect, the delivery of essential and vital services to the 

people of Lancashire. 

16 Springfields Off-Site Plan 

The Springfield’s Fuels Ltd. site is located in Fylde near the Preston border. In the unlikely 

event of a radioactive/chemical release from the site, contingency plans have been produced 

to meet both the on-site safety procedures and the off-site emergency response. Springfield’s 

Fuels Ltd are responsible for producing the on site plan, which details actions to be taken by 

Springfield’s Fuels Ltd; Lancashire County Council Emergency Planning Unit has drawn up 

the off-site emergency response plan in order to deal with any off-site consequences of a 

major accident. 

LCC Plans 

17 LCC Guidance for Responding to an Emergency 

This document sets out the essential procedures to be followed for the effective management 

of a major incident, involving the County Council, Emergency Services, District and Unitary 

Authorities within the County of Lancashire together with voluntary services and other 

agencies likely to be involved. 

A hard copy of each of the above mentioned plans can be found on the 

Emergency Planning Shelves of Room 112 (Environmental Pollution). The 

most current version of Operation MERLIN is available on CD Rom at the 

same location. 

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Appendix 5 

Flooding Response 

Plan 

Appendix 5 Uncontrolled if Printed Rev.0


CONTENTS 

SECTION 1 INTRODUCTION 1 

1.1 Purpose of this Plan 1 

1.2 Relationship with Other Plans 1 

1.3 Organisational Responsibilities 1 

SECTION 2 FLOOD WARNING CODE SYSTEM 4 

2.1 Definition Of Warning Codes 4 

SECTION 3 SUMMARY OF LOCAL FLOOD WARNING SERVICE 6 

3.1 Introduction 6 

3.2 Flood Warning Broadcasts 6 

SECTION 4 FYLDE BOROUGH COUNCIL LOCAL FLOOD WARNING 7 


4.2 Actions 7 

4.3 Standby Arrangements 7 

4.4 Roles 7 

Flooding Co-ordinator 7 

Head of Operations 8 

Tidal Flooding Officer 8 

Assistant Tidal Flooding Officers 8 

Tidal Flooding Standby Officer 8 

Out of Hours Service 8 

Emergency response Staff 8 

4.5 Other Resources 8 

Environment Agency 8 

Police 9 

County Council 9 

Government Departments, Public utilities and other services 9 

Mutual Assistance 9 

Fylde Borough Council Personnel 9 

Fire & Rescue Brigade 9 

Voluntary Services 9 

Mutual assistance 9 

SECTION 5 TIDAL FLOODING WARNINGS- ACTIONS 10 


5.2 Flood Watch 10 

5.3 Flood Warning 11 

5.4 Severe Flood Warning 12 

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5.5 All Clear 12 

5.6 Message to Be Relayed To Enquiries During Tidal Flood Precaution Response 13 

5.7 Other Considerations 13 

5.7.1 Drainage 13 

5.7.2 Evacuation Procedure 13 

5.7.3 Special Risk Properties 13 

5.6 Other Considerations 13 

5.6.1 Drainage 13 

5.6.2 Evacuation Procedure 13 

SECTION 6 FLOOD WARNING AREAS 14 

6.1 Lytham St. Anne’s (TL13) 14 

6.2 Clifton Marsh (TL14) 14 

6.3 St. Anne’s (BL14) 15 

6.4 Saltcoats (BL15) 15 

ANNEXES 

16 

ANNEX A 

ANNEX A1 



16 

to18 

ANNEX B FLOOD WARNING DISEMINATION 19 

ANNEX C TIDAL FLOOD WARNINGS FYLDE BC NOTIFICATION ARRANGEMENTS 20 

ANNEX D FLOODLINE WARNING DIRECT – ARRANGEMENTS FOR NOTIFICATION OF 21 

FLOOD WARNINGS TO FYLDE B.C. FROM ENVIRONMENT AGENCY 

ANNEX E GENERIC EXAMPLESOF FLOOD WARNING CODE APPLICATIONS 22 

ANNEX F BEAUFORT WIND SCALE 26 

ANNEX G PREPARING FOR A FLOOD – ADVICE TO HOUSEHOLDERS 27 

ANNEX H FLOODING ADVICE FOR HOUSEHOLDERS – HEALTH & HYGIENE 30 

ANNEX I ISSUE OF SANDBAGS 33 

ANNEX J FLOODING MAPS FOR THE FYLDE DISTRICT 34 

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SECTION 1- INTRODUCTION 

1.1 Purpose of This Plan 

This appendix to the Fylde BC Emergency Plan details Fylde Borough Council’s systems and 

procedures for responding to flooding emergencies from tidal waters within the Borough of Fylde. 

It explains the structures and the responsibilities which exist in response to flood warning 

messages. It also provides written arrangements which enable designated officers to respond 

effectively and efficiently to a flooding incident, producing an immediate and co-ordinated 

response, thus enabling any effect on the public and/or environment to be minimised. 

1.2 Relationship with Other Plans 

Fylde’s response to a major flooding event, or the possibility of one, is built upon the premise that 

a flood is not significantly different to any other major emergency. The command and control 

structures that allow the various services to respond together are substantially the same as those 

used for other incidents and with only a few exceptions, in general, the resources called upon are 

also the same. The ways in which a flooding event does differ from other incidents are: 

(1) the precise way in which those resources are deployed, and 

(2) the fact that warnings can be issued in advance. 

Unlike other incidents, there is also a greater capacity for those affected to help themselves both 

in advance and during the incident. To this end the Environment Agency will issue warnings via 

the media, directly to households and businesses affected as well as the police and local 

authorities. 

The environment agency has a duty to produce and disseminate flood warnings. To this end the 

agency writes and maintains the Local Flood Warning Plan for the Lancashire police area. The 

Lancashire Resilience Forum Flood Subgroup have also produced the multi-agency response 

plan for flooding in Lancashire which collates information regarding the roles and responsibilities 

of organisations that respond to flooding in Lancashire and provides for a Multi Agency 

Response to Flooding Incidents. As well as being part of the Fylde Borough Council Emergency 

Plan, this appendix must be read in conjunction with these additional flood-specific plans. 

1.3 Organisational Responsibilities 

Details of the roles and responsibilities of both Council Staff and the various services involved in 

an emergency are set out in Section 6 of the Fylde B.C. Emergency Plan. The responsibilities of 

organisations that respond to flooding are also given in more detail in the Lancashire Resilience 

Forum Flood Subgroup Multi-Agency Response Plan for Flooding in Lancashire. A brief 

summary of the roles and responsibilities of the key services, specifically in respect of a flooding 

emergency, are, however, summarised below:- 

Environment Agency 

The Environment Agency is the principal flood defence operating authority in England and 

Wales, with powers to take measures against flooding from rivers and tidal waters. The Agency 

has the lead role for managing the dissemination of flood warnings. The Environment Agency’s 

role in a major flooding event is as follows. 

a) Issuing flood warnings 

b) Maintaining and operating vital flood defences 

c) Monitoring water levels and flows, assessing risk and advising the emergency services and 

local authority 

d) Checking flood defences and undertaking essential repairs and maintenance as necessary, 

monitoring and clearing blockages of culverts, and breaches of-defences. 

e) Advising the Police on the need to declare a major civil emergency. 

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f) Supporting the joint response by providing representatives to the various emergency control 

points. 

g) By local agreement, once it has ensured that its own systems and defences are secure, the 

agency supports the police and local authority by providing materials, equipment and manpower, 

as far as its resources and other duties permit. 

Police 

The Police are responsible for the co-ordination of rescue and evacuation following flooding. 

They have responsibility for the protection of life and property including public warning if called 

upon by the Environment Agency or Lancashire County Council. They will assist with coordination 

and initial control of all activity within the flood area. This will include evacuation, 

control of traffic, notifying other emergency services and activation of a flood control room. 

At a major flooding event, the police service is responsible for: 

a) Co-ordinating the emergency services. 

b) Assisting in the saving of life and protection of property. 

c) Where practicable, establishing cordons to facilitate the work of the other emergency services 

in the saving of life, the protection of the public and the care of survivors. 

d) Overseeing any criminal investigation. 

e) Facilitating inquiries carried out by the responsible accident investigation body 

f) Processing casualty information and having responsibility for identifying and arranging for the 

removal of the dead. 

g) In the event of the agreed procedures for warning and informing communities at risk not being 

effective, giving assistance where practicable. 

Fylde Borough Council 

In major flood situations, local authorities are responsible for ensuring the maintenance of 

essential services normally provided by the Local Authority and restoring any affected services to 

normality as soon as is practicable. They provide an immediate response in order to care for 

people affected. The precise nature and extent of the response will depend upon available 

resources and local arrangements. Local authorities could provide the following: 

a) Co-ordination of the local authority response and liaison with other organisations, including 

provision, if required, of a representative to support Police arrangements for co-ordination. 

b) Emergency care including feeding accommodation and welfare for those who have been 

evacuated from their homes or those affected by flooding but remaining in their homes. 

c) Emergency transport for personnel equipment and materials. 

d) Information services for liaison with the media on the local authority response and for 

information to the public, relatives of evacuees etc. 

e) Emergency environmental health advice for action relating to environmental problems caused 

by flooding 

f) Joint agency co-ordination of non-life threatening floods and of the recovery phase following a 

flooding incident. 

g) Co-ordination of the voluntary response. 

h) Very serious flooding resulting in the need for evacuation of houses, provision of temporary 

accommodation and the like is covered by the Council's Emergency Plan 

Fire & Rescue Service 

The Fire & Rescue Service role in a major flooding event is as follows-" 

a) The saving of life and rescuing trapped persons from fire, wreckage or debris. 

b) The containment and extinguishing of fires and undertaking protective measures to prevent 

them. 

c) Preventing, containing and making safe spillage or release of chemicals, radioactive materials 

or other hazardous substances. 

d) Assisting the Ambulance Service with casualty handling. 

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e) Assisting the police with the recovery of bodies. 

f) The provision of monitoring procedures in respect of health and safety of those persons 

operating within an established inner cordon. 

g) Carrying out essential damage control operations, such as pumping out flood water and 

salvage works (some fife services charge for such operations). 

h) Assisting other relevant agencies, particularly the local authority, to minimise the 

effects of major flooding on the community. 

The Ambulance Service 

The primary areas of Ambulance Service responsibility are summarised as follows: 

a) Providing a focal point at the incident, through an Ambulance Control Point, for all 

NHS/medical resources. 

b) The saving of life, in conjunction with other Emergency Services. 

c) The treatment and care of those injured at the scene. either directly or in conjunction with 

medical personnel. 

d) Either directly or in conjunction with medical personnel, determination of the priority 

evacuation needs of those injured. 

e) Determining the main "Receiving "hospitals for the receipt of those injured. 

f) Arranging and ensuring the most appropriate means of transporting those injured to the 

receiving hospitals, 

g) Ensuring that adequate medical manpower and support equipment resources are available at 

the scene. 

h) Providing communications facilities for National Health Service resources at the scene. 

i) Restoring normality at the earliest opportunity. 

1.3.1 Roles and Responsibilities of Other Organisations 

Public Utility Companies 

Public utility companies will: 

a) Secure their services and equipment. 

b) Repair services disrupted by flood events. 

c) Provide alternative means of supply during service disruption if life and health risks are 

identified. 

d) Advise local authorities and the communications media when disrupted services will be 

reinstated. 

The Communications Media 

The communications media organisations will: 

a) Disseminate flood warnings received from the Environment Agency to agreed standards. 

b) Disseminate updated information during a flood event. 

c) Disseminate stand-down messages received from the Agency to agreed standards, 

The General Public 

Members of the general public are advised to: 

a) Make themselves aware of the action which they should take in the event of flooding if they 

live or work in an area covered by a flood warning service. 

b) Avoid putting themselves at risk. 

c) Move property, including motor vehicles, to higher ground upon receiving a flood warning. 

d) Stay aware of developing conditions by listening to local radio and/or listening to Floodline. 

e) Riparian owners and occupiers have particular responsibilities in respect of watercourses and 

these are set out in the Environment Agency's publication "Living on the Edge". 

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SECTION 2 - FLOOD WARNING CODE SYSTEM 

2.1 Definition of Warning Codes 

The Environment Agency operates a four stage system, as detailed below, that includes an ‘all 

clear’ stage when all flood warnings and flood watches are removed. A brief summary is given 

below:- 

The flood warning codes indicate the level of danger to life and property. Importantly, at each 

stage it is necessary for certain actions to be taken and these are to be included in the warning 

messages for the first time. 

ICON MEANING & ADVICE DETAILED ADVICE 

Flooding possible. 

Be aware! 

Be prepared! 

Watch out! 

Flood Watch 

Flooding is possible, and the situation could 

worsen, so: 

-- Watch water levels 

-- Stay tuned to local radio or TV 

-- Ring Floodline on 0845 988 1188 

-- Make sure you have what you need to put 

your flood plan into action 

-- Alert your neighbours, particularly the 

elderly 

-- Check pets and livestock 

-- Reconsider travel plans 

Flooding expected 

affecting homes, 

businesses and main 

roads. 

Act now! 

Severe flooding 

expected. 

Imminent danger to life 

and property. 

Act now! 

An all clear will be 

issued when flood 

watches or warnings are 

no longer in force. 

Flood water levels 

receding. 

Check all is safe to 

return. Seek advice. 

Flood Warning 

Flooding is now expected, so put your flood plan 

into action: 

As with Flood Watch plus 

-- Move pets, vehicles, food, valuables and other 

items to safety 

-- Put sandbags or floodboards in place 

-- Prepare to turn off gas and electricity 

-- Be prepared to evacuate your home 

-- Protect yourself, your family and others that 

need your help 

Severe Flood Warning 

Severe flooding is now expected: 

As with Flood Warning plus 

-- Be prepared to lose power supplies - gas, 

electricity, water, telephone 

-- Try to keep calm, and to reassure others, 

especially children 

-- Co-operate with emergency services and local 

authorities 

-- You may be evacuated 

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Warnings issued by the Environment Agency to professional partners such as Fylde Borough 

Council will identify :- 

• The Alert Stage (Flood Watch / Flood Warning / Severe Flood Warning). 

• The Flood Zone Area. 

• An estimate of the time the flood level is likely to be reached. 

Flood warnings will also be broadcast by regular media bulletins on local radio and television, 

and in some cases warnings will also be issued directly to people affected. 

Often the system will move from a Flood Watch stage to a Flood Warning, then to a Severe 

Flood Warning and then be downgraded through all stages to All Clear. Each of the warnings, 

however, independently indicates the level of danger to life and property. There will be 

circumstances, therefore, when this ordered progression will not be appropriate. It may be 

necessary to move directly to Severe Flood Warning. In other circumstances a warning may be 

downgraded in status from a Severe Flood Warning to a Flood Watch only to be upgraded to a 

Severe Flood Warning if the flooding situation deteriorates again. 

The term Downgrade will be used when moving down through the warning stages. Eg “the Flood 

Warning for the (xxx) area has been downgraded to Flood Watch.” 

The term Update can be used to communicate to recipients that the extent of flooding within the 

area covered by a warning is forecast to increase, albeit that a step-up in warning stage is not 

warranted. Eg. “Flood Warning Update for the (xxx) area”. This can also be used to update a 

message that has been in force for a period of time and requires updating to maintain 

awareness. 

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SECTION 3 - SUMMARY OF LOCAL FLOOD WARNING SERVICE 


This section describes how the flood warning service is provided within the areas covered by this 

plan. A summary of the general arrangements is included along with an outline description of 

relevant arrangements for flood detection, flood forecasting, warning and response for each 

Flood Warning Area. 

3.2 Flood Warning Broadcasts 

Flood warnings will be broadcast by regular media bulletins on local radio and television, and in 

some cases warnings will also be issued directly to people affected. The Agency’s publication 

Guidance for Flood Warning Codes gives examples of the flood warning messages that the 

Agency issues. The table below summarises the methods used to communicate warnings in the 

Flood Warning Areas covered by this plan. 

Summary of Flood Warning Methods for the Plan Area 

Facsimile 

FWD 

(Foodline 

Warnings 

Direct) 

Flood 

Wardens 

Loudhailers 

Sirens 

TV& Radio 

Other 

Methods 

Fax’s are used to warn local authorities and the media for all Flood warning areas 

Floodline Warnings Direct (FWD) replaces *AVM – includes warnings via the 

telephone, e-mail, fax, pagers, SMS, DAB and Digital TV. It is used, by the 

Environment Agency, as the tool to disseminate warnings to the public, media and 

its professional partners for all flood warning areas. 

Flood Wardens are not used for Flood Warning Areas within this Plan. 

Loudhailers are only used as a back up for all Flood Warning Areas within this 

Plan. 

Sirens are not used for Flood Warning Areas within this Plan. 

BBC Radio Lancashire 

Radio Bay 

Red Rose Radio 

Rock FM 

Dune FM 

Wave Radio 

Some Local Authorities disseminate warnings for coastal flooding. 

Floodline, the Agency’s ‘dial and listen’ telephone service on 0845 988 1188 

Teletext page 154 

*AVM – Automatic Voice Messaging 

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SECTION 4 - FYLDE BOROUGH COUNCIL LOCAL FLOOD WARNING 


4.2 Action 

This plan sets out emergency procedures for dealing specifically with flooding incidents from tidal 

sources. When flooding is likely, the Environment Agency will alert relevant local authorities, 

including this Council. This plan identifies the responsibilities and actions to be taken in such 

circumstances. It must, however, be read in conjunction with the full emergency plan, the Local 

Flood Warning Plan for the Lancashire Police Area and the Environment Agency Local Flood 

Warning Plan. 

The procedure for the dissemination of warnings is included in the Environment Agency’s Local 

Flood Warning Plan. The warnings are coded as Flood Watch, Flood Warning, Severe Flood 

Warning & All Clear. All flooding warnings are conveyed to the authority through the Agency’s 

Flood Warnings Direct system. This ensures that faxes, telephone voice messages, SMS mobile 

phone messages and emails of each warning are sent to nominated contacts within the authority. 

(see Annex D For details of recipients) 

On receipt of a flood warning message from the Environment Agency, the Tidal Flooding Officer 

(see 4.3 and 4.4 below) will be responsible for assessing conditions and in conjunction with the 

Head of Operations for mobilising whatever resources are deemed necessary to provide the 

appropriate Council’s emergency response to the event. The precise response to the warning will 

depend upon a variety of circumstances based on the following: 

(1) nature of the warning, 

(2) time of day, 

(3) time of year, 

(4) local meteorological predictions, 

(5) general state of the catchment area, 

(6) history, if any, of any associated local event(s), 

(7) discussions with the issuing flood control centre (as necessary), 

(8) reports from Council staff and others, 

(9) Deployment, if any, to date of staff and material resources. 

A diagram setting out the internal arrangements for notification of Fylde BC staff and of the 

respective actions to be taken following receipt of an Environment Agency flood warning can be 

found at Annex C of this Flooding Response Plan. 

4.3 Standby Arrangements 

4.4 Roles 

The aim of Fylde Borough Council is to protect property from flooding to the best of its abilities. 

The Council will provide a Tidal Flooding Officer on standby for all tides where a predicted tide 

height of 4.5m AOD* Liverpool (9.4m ACD** Fleetwood) or greater is expected. The officer will 

be contactable via a dedicated mobile telephone (Flooding Response Mobile Phone) for a period 

of 6 hours before predicted high water until high water is achieved. This officer will have 

responsibility for assessing the conditions and taking whatever action he deems necessary in 

response to the conditions. 

* AOD – Above Ordnance Datum (i.e. above the universal zero point used in the UK to compare ground 

heights and other levels.) 

** ACD – Above Chart Datum (i.e. above the level from which the height of the tide is measured which is a 

level so low that the tide will not frequently fall below it and is approximately the same as the Lowest 

Astronomical Tide excluding meteorological effects). 

Flooding Co-ordinator 

The Flooding Co-ordinator for the Flooding Response Plan will be the Council’s Executive 

Manager Consumer & Wellbeing whose role will be that of co-ordinating the Council’s overall 

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response to tidal flooding emergencies and their aftermath. 

Head of Operations 

The Head of Operations will be the Executive Manager Streetscene who will be responsible for 

the Council’s operational response to all tidal flooding events. He will mobilise appropriate 

resources as necessary to deal with the emergency by providing the necessary personnel, plant 

and equipment to deal with all aspects of the incident. 

Tidal Flooding Officer 

Whilst the Tidal Flooding Officer will normally be the Technical Services Manager, the role may, 

particularly out of hours, be undertaken by the Standby Officer manning the Flooding Response 

Mobile Phone. He will be responsible for monitoring conditions and for determining the 

appropriate Council response. The Tidal Flooding Officer will work closely with the Head of 

Operations and will liaise with the Flooding Co-ordinator as appropriate. 

Assistant Tidal Flooding Officers 

The Tidal Flooding Officer is responsible for designating Assistant Tidal Flooding Officers as 

necessary to deputise in his absence, to act as Standby Officer and to assist in emergency 

events. The Assistant Tidal Flooding Officers will report to the Tidal Flooding Officer as 

appropriate. 

Tidal Flooding Standby Officer 

The Tidal Flooding Officer or a designated Assistant will be on Tidal Flooding Standby for all 

tides where a predicted tide height of 4.5m AOD Liverpool (9.4m ACD Fleetwood) or greater is 

expected. It is the responsibility of the Tidal Flooding Officer to ensure that the standby 

arrangements are in place at all times. 

Out of Hours Service 

General standby arrangements, outside normal working hours, for all the Council’s functions are 

provided by New Fylde Housing, through Tunstall Communications. They will take all out of 

hours calls from the public and provide an appropriate response to them. They will pass on all 

messages and complaints concerning tidal flooding directly to the dedicated Flooding Response 

Mobile Phone. 

Emergency Response Staff 

These are the Council’s manual workforce from the Streetscene Unit who may be called upon 

(through the Head of Operations) to assist with the Council’s response to tidal flooding. Prior to 

high water their duties may include monitoring conditions along the defences and distributing 

sandbags where required. After high water they may be involved in clean-up operations such as 

clearing the promenade of debris, sand, shingle etc., recovering sandbags, helping to pump out 

properties etc. 

All operatives who are deployed during a flooding event are to remain in contact with the Head of 

Operations or the Tidal Flooding Officer to enable them to continuously monitor the conditions 

and to determine priorities. 

If there are insufficient numbers of Council employees to deal with the emergency then external 

agencies may be called upon for assistance, subject to the approval of the Chief Executive. 

It is important to bear in mind that, in the event of emergencies lasting for considerable periods of 

time, the Chief Executive, Head of Operations or the Tidal Flooding Officer will need to make 

appropriate arrangements for shift rotas for all personnel involved, to ensure continuity of cover. 

4.5 Other Resources 


In the event of a major flooding incident, it is probable that many areas under the control of the 

EA will be experiencing similar conditions. Major assistance from the EA may, therefore, not be 

available. 

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Police 

It is the responsibility of the Police to maintain public order at all times. During a flooding incident 

the Police will be responsible for evacuation procedures (if necessary) and informing residents 

accordingly. The Chief Constable is a principal participant in the calling of a major incident and 

will arrange for resources to be made available as required. Co-ordination of Police resources 

will be made from the Hutton Divisional Headquarters. 

County Council 

It has been agreed with Lancashire County Council that in the event of a major emergency or 

disaster Fylde Borough Council would initially assume responsibility subject to being able to call 

on the County Council for assistance if required. At the outset of an emergency, Chief Executive 

or the Director of Operations may wish to consider whether the response should be District or 

County led. 

Government Departments, Public utilities and other Organisations and Services. 

Government departments, public utilities and many other organisations have resources which, if 

required, might be available to help in an emergency. 

Fire & Rescue Service 

The Fire & Rescue Service will be responsible for the pumping out of flooded properties following 

an incident. 

Voluntary Services. 

The assistance of voluntary bodies (such as WRVS) and individuals may be available to provide 

support as appropriate. 

Mutual Assistance 

Mutual assistance between the Districts and County could be of vital importance when dealing 

with widespread emergencies. However, it should be noted that Fylde’s nearest neighbours 

(Blackpool BC and Wyre BC) are likely to be experiencing similar conditions in the event of tidal 

flooding, and may be unable to assist. 

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SECTION 5 –TIDAL FLOODING WARNINGS - ACTIONS 



The Environment Agency (EA) receives forecast information from the Storm Tide Warning 

Service and the Meteorological Office together with actual tide levels from tidal outstations at 

Liverpool, Heysham, Fleetwood and Workington. 

When conditions are such that coastal flooding is possible the EA will, in accordance with their 

warning procedures, provide the Council with predictions of conditions. The procedure for the 

dissemination of such warnings is detailed in paragraph 4.2 above and includes Flood Watches, 

Flood Warnings, Severe Flood Warnings & an All Clear. The actions to be taken on receipt of 

each of these are set out below. 

5.2 Flood Watch 

A FLOOD WATCH warning will be issued by the Environment Agency North West via their Flood 

Warnings Direct system when long range surge predictions indicate that there is a high 

probability that a future tide will reach warning levels. The warning will refer to a single high tide 

only. 

On receipt of a FLOOD WATCH warning the Tidal Flooding Officer should:- 

• Liaise with the Head of Operations and the Flooding Co-ordinator and advise whether 

emergency response staff need to be placed on standby. 

• Inform Fylde Direct or the Council’s Out of Hours Service, if out of normal office hours, of 

the situation including when high water is expected and advise them to direct calls for 

information to the Environment Agency’s FLOODLINE telephone number or website 

The quick-dial number for Floodline is 0224232 for The Coast at Lytham St Annes and 

02242331for the Lancashire coast at Clifton Marsh 

• Assess and monitor the conditions on site for at least four hours preceding high water. 

• Establish contact with the EA Flood Warning Officer at the control room (01772 714225), 

and maintain regular contact throughout the duration of the event. 

• Monitor weather forecasts. 

• Check available resources including personnel, plant, sandbags. 

• Arrange for streetscene staff to monitor conditions if necessary. 

• Request further assistance from Tidal Flooding Assistants if necessary. 

• Be aware that flooding could occur in the specified area. 

• Be aware that the situation could worsen. 

• Maintain an operational log of all events (see Appendix 7 of Fylde B.C. Emergency Plan) 

and ensure all assistants maintain a detailed personal log 

The Head of Operations should:- 

• Check available resources including personnel, plant, sandbags etc. 

• Place emergency response staff on standby, if considered necessary. 

The Flooding Co-ordinator should:- 

• Liaise with the Head of Operations and the Tidal Flooding Officer. 

Appendix 5 

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5.3 Flood Warning 

A FLOOD WARNING will be issued by the Environment Agency North West via their Flood 

Warnings Direct system when there is a forecast that one or both of the next two high tides will 

meet one or other of the following criteria:- 

a) Tide height plus surge >=5.0m AOD at Liverpool (9.9m ACD at Fleetwood) and wind 

speed is force 8 from the quadrant SW to NW 

b) Tide height plus surge >=5.5m AOD at Liverpool (10.4m ACD at Fleetwood) 

irrespective of wind speed. 

On receipt of a FLOOD WARNING the Tidal Flooding Officer should:- 

• Continue to liaise with the Head of Operations and the Flooding Co-ordinator regarding 

the escalating situation. 


the escalation in the situation and advise them to continue to direct calls for assistance to 

the Environment Agency’s FLOODLINE telephone number or website. (see paragraph 

5.6 for suitable message). 

• Assess and monitor the conditions on site for at least four hours preceding high water. 

• Continue to maintain contact with the EA Flood Warning Officer at the control room 

(01772 714225) 

• Establish contact with Lancashire County Council Emergency Planning Unit and obtain 

from them details of the nominated Police Flood Liaison officer. 

• Continue to monitor weather forecasts. 

• If considered necessary following consultation with the Head of Operations and the 

Flooding Co-ordinator, set up a Flooding Control Room at Freedom House, Snowdon 

Road, St. Annes. 

• Request further assistance from Tidal flooding Assistants if necessary. 

• Maintain regular contact with all Assistant Tidal Flooding Officers and emergency 

response staff to continuously monitor the overall situation and determine priorities. 

• Dispatch the Tidal Flooding Assistants to the areas where they are most needed. 

• Confirm with Rainfords that they have protected the relevant beach access points. 

• Consider the need and prepare for the possible evacuation of the public in areas of risk. 

• Maintain an operational log of all events (see Appendix 7 of Fylde B.C. Emergency 

Plan).and ensure all assistants maintain a detailed personal log 


• Mobilise resources as necessary, including emergency response staff plant, sandbags 

etc to the areas where they are most needed. 

• Arrange for vulnerable council buildings at particular risk of flooding (which may include 

the Town Hall) to be protected with sandbags as necessary. 

• Call out additional Council resources as necessary. 

• Consider the need for further resources from external organisations. Consult with and 

obtain the approval of the Chief Executive as necessary. 


• Inform the Council’s Chief Executive of the escalating situation. 

Appendix 5 

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5.4 Severe Flood Warning 

A SEVERE FLOOD WARNING will be issued by the Environment Agency North West via their 

Flood Warnings Direct system when there is a likelihood that one or both of the next two high 

tides will meet one or other of the following criteria:- 

Tide height plus surge >=6.0m AOD at Liverpool (10.9m ACD at Fleetwood) irrespective 

of wind speed. 

On receipt of a severe flood warning the Tidal Flooding Officer should:- 

• If not already undertaken, implement the actions set out under 5.3 FLOOD WARNING 

above. 


the further escalation in the situation and advise them to continue to direct calls for 

assistance to the Environment Agency’s FLOODLINE telephone number or website. 

• Continue to maintain liaison with Lancashire County Council Emergency Planning Unit , 

the Police Flood Liaison Officer, the Fire & Rescue Service and the EA Flood Warning 

Officer at the control room (01772 714225) 

• Continue to monitor weather forecasts and local tidal conditions. 

• Request further assistance from the Tidal Flooding Assistants and deploy as necessary 

to monitor conditions. 



above. 

• Consider the need for, and if necessary prepare for, the possible evacuation of the public 

in areas of risk. 

• If the flooding event is expected to continue for an extended period of time, arrange a 

shift rota for all personnel involved to ensure continuity of cover. 



above. 

• Consult with the Chief Executive regarding the escalating situation who may decide to 

establish a Major Incident Control Room for overall planning and control of operations. 

• If the conditions are such that major flooding and disruption is experienced consult with 

the Chief Executive who may declare that an emergency exists and bring the Council’s 

Emergency Plan into operation. 

• Consider the need to, and if necessary make arrangements to open rest centres. 

. 

5.5 All Clear 

There are no flood watch or flood warnings in the area. 

End of Operations 

When the all clear is given by the EA (Flooding emergency is over), the Tidal Flooding Officer will 

inform all those individuals and organisations with whom he has liaised during the emergency. 

Appendix 5 

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5.6 Message to Be Relayed To Enquiries During Tidal Flood Precaution Response 

“Our flood plan is being implemented in response to flood warnings from the environment 

agency. The situation is being monitored and precautions are being taken by the various 

agencies. High water is expected at approximately ******* am/pm although no serious problems 

are envisaged. All risks seriously reduce once high water has been reached and levels fall. For 

further information, please listen to local radio or tv bulletins or telephone the floodline on 0845- 

988-1188. Up to date information is also available on the environment agency’s website, 

www.environment-agency.gov.uk.” 

5.7 Other Considerations 

5.7.1 Drainage 

During flooding alerts it is possible that vast quantities of sand and shingle will be deposited on 

the flooded areas. Such deposits may well block surface water drains thus delaying the 

subsidence of flood waters. 

Important areas to be checked and cleaned if necessary on receipt of any Flood Warning 

include: 

(i) The Promenade at Granny’s Bay, 

(ii) Dock Road, 

(iii) Fairhaven Lake Area, 

(iv) St. Paul’s Car Park 

(v) St. Annes Swimming Pool, 

(vi) North Promenade Car Park, 

(vii) Top of Todmorden Road, 

(viii) North Beach Car Park & Coastguard Station, 

(ix) Rainford’s beach access points, 

5.7.2 Evacuation Procedure 

Arrangements for evacuation of people from flooded areas will be under the direction and control 

of the Police. 

Priority will be given to evacuation from any premises deemed to be at special risk which will 

include hospitals, residential homes, private nursing homes, and schools. 

5.7.3 Special risk properties 

The only special risk property which has been identified within any of the potential flooding areas 

is St. Georges Nursing Home, 2-4, Marine Drive, Lytham St. Annes, Lancashire FY8 1AU This 

nursing home is within flooding area TL13 and is registered for a maximum of 29 residents. 

Work is, however, on-going through the Flooding Sub-Group Lancashire Resilience Forum 

General Purpose Group, to identify further special risk properties and people. 

Appendix 5 

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SECTION 6 - FLOOD WARNING AREAS 

6.1 Lytham St Anne’s (TL13) 

Description of Flood Warning Area: 

Lytham St Anne’s flood warning area is at risk of flooding from the sea by overtopping of the sea 

defences. The area which may be affected extends from Squires Gate to Lytham Windmill and 

includes parts of St. Anne’s, Fairhaven and Granny’s Bay. 

See Map TL13 Flood Warning Area Lytham St Anne’s. 

Level of Risk and Impact of Flooding: 

There are approximately 300 properties at risk from flooding by overtopping of the defences in 

this Flood Warning Area. 

Flood Warnings: 

The Environment Agency aims to give a minimum service of a 2 hour warning for properties. 

Achievement will depend on weather conditions. 

The properties in this Flood Warning Area will receive warnings via the media, Floodline and the 

internet. 

Flood Watch 

The seafront from St. Anne’s Pier to the Miniature Golf Course and at Granny’s Bay. 

Flood Warning 

7 properties at risk from flooding. The car park at Squires Gate. South promenade at St. Anne’s 

Pier, the Swimming Pool and the Miniature Golf Course. South Promenade behind the swimming 

pool, including East Bank Road and Hornby. 


287 properties at risk from flooding. Properties at risk include those between The coastline from 

Squires Gate to Granny’s Bay, including the Coastguard Station, Fairhaven Lake & properties off 

South Promenade from St. Anne’s Pier to Riley Avenue. 

. 

6.2 Clifton Marsh (TL14) 

Description of Flood Warning Area: 

Clifton Marsh flood warning area covers land and properties between the Ribble Estuary and 

Preston New Road and includes the area at risk from flooding due to the tidally affected river 

estuary. 

See Map TL14 Flood Warning Area Clifton Marsh. 


There are 21 properties at risk from flooding by overtopping of the defences in this Flood 

Warning Area. 


The Environment Agency aims to give a minimum service of a 2 hour warning for properties in 

Clifton Marsh. Achievement will depend on weather conditions. 

Appendix 5 

14 

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12 of the properties in this Flood Warning Area have been offered direct warnings by Floodline 

Warnings Direct (FWD) which replaces AVM – and includes warnings via e-mail, SMS, DAB and 

Digital TV. The remaining properties will receive warnings via the media, Floodline and the 

internet. 

Flood Watch 

1 property at risk from flooding. The riverbank of Savick Brook between Blackpool Road and the 

River Ribble. 

Flood Warning 

11 properties at risk from flooding. Land between the River Ribble, Preston New Road and 

Blackpool Road, from Freckleton Pool/Dow Brook to Savick Brook, including Freckleton Marsh 

and Newton Marsh. 


9 properties at risk from flooding. Land and properties at risk behind Preston New Road, 

Extending back to parallel drainage channel and Blackpool Road. 

. 

6.3 St Anne’s (BL14) 

Flood Warning Area: 

St Anne’s flood warning area is at risk of flooding from the sea but only by a breach of the sea 

defences. 

See Map Fylde Breach Areas BLT 14 & 15. 


There are 34 properties in this Flood Warning Area at risk in the unlikely event of the sea 

defences failing. This is known as a “breach”. The risk of a breach occurring is extremely unlikely 

but it is possible 

. 


In the event of a breach of the sea defences, the properties in this Flood Warning Area will only 

receive a Severe Flood Warning which will be via the media broadcasts only. 

6.4 SALTCOATS (BL15) 

Flood Warning Area: 

Saltcoats flood warning area is at risk of flooding from the sea but only by a breach of the sea 

defences. 

See Map Fylde Breach Areas BLT 14 & 15. 


There are 851 properties at risk from flooding in Flood Warning Area BL15A and 699 properties 

at risk from flooding in Flood Warning Area BL15B. These properties at risk in the unlikely event 

of the sea defences failing. This is known as a “breach”. The risk of a breach occurring is 

extremely unlikely but it is possible 

. 


In the event of a breach of the sea defences, the properties in this Flood Warning Area will only 

receive a Severe Flood Warning which will be via the media broadcasts only. 

Appendix 5 

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ANNEX A 


This annex contains contact details of the key personnel and organisations likely to be directly involved in 

a flooding incident and access is therefore, restricted 

Voluntary Organisations 

See Fylde B.C. Emergency Plan Appendix 1 and Merlin Contacts Document 

Contacts - Special Risk Properties 

St. Georges Nursing Home, 2-4, Marine Drive, Lytham St. Annes, Lancashire FY8 1AU 

Tel: 01253 730502 This nursing home is within flooding area TL13 and is registered for a maximum of 29 

residents. 

Contacts – Suppliers and Contractors 

See Annex A1 below 

Resources and Equipment 

See Appendix 14 of Fylde Borough Council Emergency Plan for a schedule of available Council 

Resources (Vehicles & Plant) 

Appendix 5 

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Annex A1 List of Suppliers & Contractors 

Type Business Name Address 

Office Hours 

Mobile/Out of 

Hours 

Fax 

Civils & Plant Hire William Pye Ltd Shay Lane, Shay Lane Industrial Estate, Preston. PR3 3BT 

Mechanical & 

Electrical (pumping 

Station) 

Pete Marquis Contractors, 

Skip, Plant Hire 

Addison Project 

Engineering Ltd. 

Bryars Farm, Lea Lane Lea, Preston, PR4 0RN 

Hillhouse International, Thornton Cleveleys, FY5 4QD 

(01772) 782447 

07802 757597 

(01772) 722649 

07831 522123 

(01253) 898281 

07736 700506 

(01772) 784632 

(01772) 722649 

(01253) 898284 

Builders Supplies Keyline Orders Lane, Kirkham, Preston. PR4 2TP (01772) 683084 (01772) 685175 

Jewson Kilnhouse Lane, Lytham St Annes, FY8 3DJ (01253) 726831 (01253) 722497 

Wyre Building Supplies Carleton Court, Bracewell Avenue,Poulton Business Park, 

Ltd 

Poulton le Fyle FY6 8JF 

(01253) 895098 (01253) 895117 

Timber & Sheet 

Materials, Builders 

Hardware 

St Annes Timber 45-47 St Davids Road South, Lytham St Annes FY8 1TJ (01253) 721069 (01253) 722106 

Chadwicks The Timber 

Mowbray Drive, Blackpool, FY3 7UN (01253) 301253 (01253) 302624 

People 

Roofing and Timber Northwest Roofing Unit B, Scafell Road, Queensway Industrial Estate, Lytham 

(01253) 727777 (01253) 728888 

Supplies 

Supplies Ltd 

St Annes FY8 3HE 

Equipment Hire Smiths Equipment Hire Sefton Road, Lytham St Annes, FY8 1XF (01253) 725556 (01253) 714808 

Brent Roebuck Road 

(01253) 341124 

Road Lining 

237 Squires Gate Lane, Blackpool, FY4 2NH 

(01253) 341429 

Markings 

07850 027637 

Signs, Barriers - 

(01253) 596388 

Road Safety Services Ltd Wakefield Road, Bispham, Blackpool FY2 0DL 

(01253) 596388 

Traffic Management 

01253) 596388 

Queensway Industrial Estate, Snowdon Road, St Annes (01253) 789089 

Concrete 

Moore Readymix 

(01253) 789094 

FY8 3DP 

07979 697644 

(01253) 886330 

Jetting Services Ezee Jet Ltd 15 Elizabeth Close, Staining,Blackpool, FY3 0EF 

(01253) 892959 

07967 001047 

Appendix 5 Rev.0 

17 

Uncontrolled if Printed


Annex B 

Flood Warning Dissemination Diagram 

Environment Agency Flood Warning Duty Officer 

monitors & assesses the situation and issues a 

FLOOD WATCH/FLOOD WARNING/SEVERE FLOOD WARNING/ALL CLEAR as 

necessary. 

EA Warning Dissemination - automated system. 

FWD Floodline 

Warnings Direct 

[Replacing Automatic 

Voice Messaging (AVM) 

] to specific, preregistered 

businesses 

and households 

warning of 

developments and any 

need for precautions. 

Police (& Fire) 

Service 

Headquarters 

notified by 

FWD. 

Fylde BC 

notified by FWD Floodline 

Warnings Direct as 

indicated in Annex C 

Media 

warnings 

passed 

out. 

Warning passed to area 

command control room 

for information. 

Control contact relevant 

Division(s) who nominate 

a Flood Liaison Officer 

and advise LCC 

Emergency Planning of 

details 

LCC Emergency Duty 

Officer notifies affected 

local Authority of the 

police Flood Liaison 

Officer. 

Tidal Flooding Officer responsible for 

assessing conditions. The precise response to 

the warning will depend upon a variety of 

circumstances based on the following 

(1) the nature of the warning, 

(2) time of day, 

(3) time of year, 

(4) local meteorological predictions, 

(5) general state of the catchment, 

(6) history of associated event(s), 

(7) if necessary, discussions with the issuing 

flood control centre, 

(8) reports from Council staff officers 

Appendix 5 

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Annex C 

Tidal Flood Warnings Fylde BC Notification Arrangements 

FYLDE DIRECT (office 

hours) 

TUNSTALL 

COMMUNICATIONS 

(Out of Hours 

ENVIRONMENT 

AGENCY FLOOD 

WARNING 

Inform, of the situation 

including when high water is 

expected and advise them to 

direct calls for information to 

the Environment Agency’s 

FLOODLINE 

LCC Emergency 

Planning Unit 

EA Flood Warning 

Officer 

Assistant Flood 

Warning Officers 

Liaise 

With 

Disseminated to Council officers specified in 

Annex C via Flood Warning Direct routes 

TIDAL FLOODING 

OFFICER 

(See para 4.2 of Plan for issues 

to be considered in formulating 

) 

HEAD OF 

OPERATIONS 

Liaise 

With 

FLOODING CO- 

ORDINATOR 

Flood 

Warning or 

Severe 

Flood 

Warning 

CHIEF 

EXECUTIVE 

Place Emergency 

response staff on 

standby 

Check available 

resources including 

personnel, plant, 

sandbags etc 

Further Actions as detailed in paragraphs 

5.2, 5.3 or 5.4 of the Plan depending upon 

type of warning and considerations of issues 

set out at 4.2 

Appendix 5 

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Annex D 

Floodline Warning Direct – Arrangements for Notification of Flood Warnings to Fylde 

B.C. from Environment Agency. 

This annex contains personal information and contact details of the key personnel and organisations likely 

to be directly involved in a flooding incident and access is therefore, restricted. 

Appendix 5 

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Annex E 

Generic Examples of Flood Warning Code Applications 

Tidal Flood Watch 

1. 

Triggers 

High astronomical tide, surge, wind forecast and alerts from the Storm Tide Forecasting Service 

Output from tidal forecasting models run by the Environment Agency, tide detection gauges and 

observations 

Closure of tidal gates and structures (not applicable in the Fylde BC area) 

The aim is to issue a Flood Watch between 6 and 12 hours prior to high water, but it is recognised 

that this is not practicable in all cases 

2. 

Location 

For specific Flood Warning Areas or groups of Areas i.e. named lengths of coast from Point A to B 

3. Updates 

A Flood Watch Update may be issued at any time (but preferably between 06.00 and 18.00 hours) 

when new and relevant information becomes available but when the situation does not warrant the 

issue of a Flood Warning 

Flood Watch Updates may be issued to selected members of the public/authorities who need to take 

specific action (flood wardens, gatekeepers, mill owners, farmers etc) but NOT all Floodline 

Warnings Direct (FWD) recipients. 

4. 

5. 

Downgrades 

Flood Watches can be kept in force for a series of tides where a possibility of flooding is forecast. 

Reference will be made to the times of high water within the Flood Warning Area that the Flood 

Watch covers. A downgrade to All Clear would only be issued when forecasts for subsequent tides 

are below the relevant thresholds i.e. there is no longer a possibility of flooding. 

Dissemination 

To relevant outside organisations (including local authorities, emergency services, utility companies, 

coastguards etc), the media (local radio stations, television text services, Met Offices Weather 

Centres, BBC/Independent Weather Productions (IWP) Weather Centres, travel bulletins etc) and 

Floodline 

To selected members of the public who need to take special action (flood wardens, gatekeepers, 

farmers etc) but NOT to all Floodline Warnings Direct (FWD) recipients. 

Appendix 5 

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Tidal – Flood Warning 

1. Triggers 

A tidal, surge and/or wind forecast from the Storm Tide Forecasting Service that threshold levels will 

be exceeded and flood defences are likely to be overtopped or windblown spray may give rise to 

property flooding. 


observations. 

A breach in the tidal defences or failure of a tidal surge barrier and where the impact with respect to 

property flooding is likely to be low to moderate. 

A Flood Warning may be issued directly (i.e. without the issue of a Flood Watch) if warranted by a 

forecast or observations. 

The aim is to issue a Flood Warning to the public at least 2 hours prior to property flooding, but it is 

recognised that this is not practicable in all cases. 

2. 

3. 

4. 

Location 


Updates 

A Flood Warning Update may be issued at any time when new and relevant information becomes 

available but when the situation does not warrant the issue of a Severe Flood Warning 

Downgrades 

Flood Warnings will be targeted for specific tides detailing time of high water and location. 

When the tide or tides have passed dependant on local conditions, there may be an automatic 

downgrade to Flood Watch. 

The Flood Watch will be downgraded to All Clear only when forecasts for subsequent tides are 

below the relevant thresholds i.e. there is no longer a possibility of flooding. 

5. Dissemination 




Floodline 

To all public recipients via the Floodline Warnings Direct (FWD) which replaces AVM – and includes 

warnings via e-mail, SMS, DAB and Digital TV., flood wardens, sirens, loudhailers etc as 

appropriate. 

Appendix 5 

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Tidal – Severe Flood Warning 

1. Triggers 


A tidal, surge or strong wind forecast from the Storm Tide Forecasting Service that threshold levels 

will be exceeded and flood defences are likely to be overtopped resulting in a major flooding 

incident. 


observations. 

A breach in the tidal defences or failure of a tidal surge barrier and where the impact is likely to be 

high. 

A Severe Flood Warning may be issued directly (i.e. without the issue of a Flood Watch or Flood 

Warning) if warranted by a forecast or observations. 

The aim is to issue a Severe Flood Warning to the public at least 2 hours prior to property flooding, 

but it is recognised that this is not practicable in all cases. 

Consultation will take place with outside organisations (emergency services, local authorities etc) to 

ensure trigger levels are set at appropriate levels. 

2. Location 

For specific Flood Warning Areas or groups of Areas ie named lengths of coast from Point A to B 

3. Updates 

A Severe Flood Warning Update may be issued at any time when new and relevant information 

becomes available. 

4. 

Downgrades 

Severe Flood Warnings will be targeted for specific tides detailing time of high water and location. 

When the tide or tides have passed dependant on local conditions, there may be an automatic 

downgrade to Flood Watch. 

The Flood Watch will be downgraded to All Clear only when forecasts for subsequent tides are 

below the relevant thresholds i.e. there is no longer a possibility of flooding. 





Floodline 

To all public recipients via the Floodline Warnings Direct (FWD) which replaces AVM – and includes 

warnings via e-mail, SMS, DAB and Digital TV, flood wardens, sirens, loudhailers etc as 

appropriate. 

Appendix 5 

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Tidal – All Clear 

1. Triggers 

Forecast of tide levels are below the relevant thresholds i.e. there is no possibility of flooding. 

An All Clear would be issued when there is no longer a requirement for a Flood Watch to be in force. 

Triggers within Flood Watch, Flood Warning, Severe Flood Warning are NOT being met. 

2. Location 


3. Updates 

Not applicable. 

4. Downgrades 

Not applicable 





Floodline. 

To selected members of the public who need to take special action (flood wardens, gatekeepers, 

farmers etc) but NOT to all Floodline Warnings Direct (FWD) which replaces AVM – and includes 

warnings via e-mail, SMS, DAB and Digital TV, recipients 

Appendix 5 

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Annex F 

Beaufort Wind Scale 

Force 

Beaufort Scale Of Wind 

Descriptive Term Speed Equivalent 

(mph) 

mean gusts 

Specifications 

0 Calm


Annex G 

(Text of a leaflet which may be produced for or emailed to Households likely to be 

affected by flooding, the media, duty officer) 

Preparing for a Flood – Advice to Householders 

Flooding is becoming more frequent - You can't prevent it BUT you can prepare for it 

Floods occur during prolonged rainfall and after flash storms. No matter how small the risk, if 

you suspect that your property is liable to flooding there are simple self-help steps you can 

take to prepare for the worst. 

Floods occur rapidly, if you have not prepared you will be caught out. You may hear warnings 

on the radio or television during or following the weather forecast. Do you know what they 

mean? There are four warning messages, which are: 

Flooding is possible, and the situation could worsen 

• Stay tuned to local radio or TV 

• Check CEEFAX Page 400 or TELETEXT Page 150 

• Ring Floodline on 0845 988 1188 

Flooding is now expected, so put your flood plan into action 

• Move pets, vehicles, food, valuables and other items to safety 

• Put sandbags or floodboards in place 

Severe flooding is now expected 

• Be prepared to lose power, gas, electricity, water, telephone 

• Try to keep calm, and to reassure others, especially children 

An all clear will be issued when flood watches or warnings are no longer in force 

Appendix 5 

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What to do before a flood 

Be Prepared! 

In a flood, you may find you're without lighting, heating or a telephone line. 

The following simple actions will help you to be prepared. The time to think about it is now - 

don't wait until it happens. The better prepared you are, the better you'll cope if it happens to 

you and your family. 

• Make sure you have adequate insurance. Flood damage is included in most buildings 

insurance policies but do check your home and contents are covered. 

• Make up a flood kit - including key personal documents, torch, battery or wind-up 

radio, rubber gloves, wellingtons, waterproof clothing, first aid kit and blankets. 

adequate warm and waterproof clothing ,medical card, medicines (adequate supply), 

toiletries, identification, money/bank cards 

• Keep details of your insurance policy and the emergency contact number somewhere 

safe - preferably as part of your flood kit. 

• Get into the habit of storing valuable or sentimental items upstairs or in a high place. 

• Buy some sandbags or flood boards to block doorways and airbricks. Tips on how to 

how to lay sandbags effectively are included in the Environment Agency's preparing 

for a flood on their website. 

• Make sure you know where to turn off your gas and electricity. 

What to do when you hear a warning 

• Listen out for warnings on radio and TV and phone Floodline 0845 988 1188 or go to 

the Environment Agency Floodline homepage for more information. 

• Move pets, vehicles, valuables, and other items to safety. 

• Alert your neighbors, particularly the elderly. 

• Put sandbags or flood boards in place - but make sure your property is ventilated. 

• Plug sinks/baths and put a sandbag in the toilet bowl to prevent backflow. 

• Be ready to turn off gas and electricity (get help if needed). Unplug electrical items 

and move them upstairs if possible. 

• Co-operate with emergency services and local authorities - you may be evacuated to 

rest centres. 

• Do as much as you can in daylight. Doing anything in the dark will be a lot harder, 

especially if the electricity fails. 

Appendix 5 

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Stay Safe in a flood 

• Floods can kill. Don't try to walk or drive through floodwater - six inches of fast flowing 

water can knock you over and two feet of water will float your car. 

• Manhole covers may have come off and there may be other hazards you can't see. 

• Electricity and telephone wires may be down ELECTRICITY WIRES COULD STILL 

BE LIVE 

• Never try to swim through fast flowing water - you may get swept away or be struck by 

an object in the water. 

• Don't walk on sea defences, riverbanks or cross river bridges - they may collapse in 

extreme situations or you may be swept off by large waves. Beware of stones and 

pebbles being thrown up by waves. 

• Avoid contact with floodwater -There may be unseen hazards and it may be 

contaminated with sewage. 

• Move your family and pets upstairs or to higher ground. If the flooding is severe the 

authorities may move you to temporary accommodation. 

• Switch off water, gas and electricity supplies at the first sign of flooding to your 

property. 

• If you've been flooded call your insurance company's (24 hour) Emergency Helpline 

as soon as possible. They will be able to provide information on dealing with your 

claim, and assistance in getting things back to normal. 

Prepare an emergency evacuation pack 

You may be away for several days. Here are some of the things you could include in an 

emergency evacuation pack: 

If The Worst Happens: 

If you are advised to evacuate your home: 

• Turn off gas, electricity and water at the main. If you are using oil or calor gas for 

heating again turn off at the main supply tap 

• Lock all doors and windows 

• It is likely that the police will keep a presence in the flood area until residents return 

• Don't forget to take your emergency evacuation pack with you! 

• Evacuate quickly. If you are unprepared do not waste time collecting things 

Do not take more than you and members of your family need 

A guide to repairing and restoring flood damaged property is available on the Environment 

Agency's web site or from Floodline. 

Other useful web 

Sandbag Stockists: 

Look in Yellow Pages under DIY stores or Builders Merchants. 

Appendix 5 

29 


Rev.0


Annex H 

FLOODING ADVICE FOR HOUSEHOLDERS – HEALTH & HYGIENE 

When floodwater recedes it will leave a muddy deposit, which may contain sewerage and 

other contaminants. Previous experience with other floods has shown that risk to health is 

very small. However risk to health can be reduced further by taking the following precautions 

which will also help to restore your home to good order. 

BEFORE YOU START 

Put your own safety first at all times. 

• Avoid electrical shock, wear rubber boots. Keep electrical extension cables out of 

water. If you have any doubts about the safety of gas or electrical systems get 

professional advice. 

• Make sure all electrical appliances are properly switched off before electricity is 

restored. 

• If your fuse board or sockets have been submerged do not switch the power on until 

the system has been checked by an electrician. 

• If your gas meter or any gas appliance has been submerged, contact the British Gas 

emergency freephone 0800 111 999 before switching the gas on or trying to light any 

appliance. 

• Record details of any damage with photographs or video if possible. 

• Contact your insurance company. 

• Work out an action plan to: remove all water, mud and other debris. Rinse away 

contamination inside the house. Remove the rinse water, disinfect and dry out your 

home and salvageable possessions. 

• Assemble equipment and supplies: ensure you have gloves, masks and other 

protective gear, buckets, mops, squeegees, plastic bags, bleach, detergent and also 

containers for soaking bedding and clothing, and lines to hang them to dry. You may 

also need to hire extension cables, submersible pumps, wet/dry vacuum cleaners, 

dehumidifiers or space heaters. 

• Valuable papers that have been damaged should be stored in a freezer until you have 

time to work on them. 

CLEANING YOUR HOME 

Always use household gloves to protect your hands. 

• Cover open cuts and wounds on exposed skin with waterproof plaster. 

• Remove all soft furnishings and fittings that are damaged beyond repair. 

• Remove dirty water and silt from the property including the space under the ground 

floor (if you have suspended floors). This space under the ground floor may need to 

be pumped out. 

Appendix 6 Uncontrolled if Printed Rev.0 

1


• Wash down all hard surfaces with hot soapy water until they look clean. 

• Use a domestic disinfectant making sure you follow the manufacturer's directions. 

• Food preparation surfaces, storage cupboards, refrigerators, etc., should have a final 

wash down with food-safe disinfectants. 

• Allow all cleansed areas to thoroughly dry, this will also help to destroy any germs left 

behind. 

• Heating and good ventilation will help with the drying process. 

CLOTHING AND BEDDING 

Clothing, bedding and other soft/fabric articles including children's toys should be washed at 

the highest temperature possible as indicated on the manufacturer's instructions. Other soft 

furnishings that cannot be put in the washing machine will have to be professionally cleaned - 

if this is not possible, dispose of the article. 

DRINKING WATER 

Thoroughly clean any taps that may have been contaminated and run them for 5 to 10 

minutes to flush the water system through. 

REOCCUPATION OF YOUR HOME 

It is recommended that you only move back into affected rooms once the cleaning has been 

carried out. Be aware that further work may have to be carried out on the advice of your 

insurance company. 

• Try and have some heating on at all times. 

• The use of a dehumidifier is highly recommended. 

• Ensure your home is well ventilated. Leave windows open as much as possible. 

• Ensure that airbricks to any underfloor spaces are unblocked to ensure a free flow of 

air. 

PREPARATION OF FOOD 

Surfaces that food may come into contact with must be disinfected. 

• If worktops show signs of flood damage do not use them. 

• Ensure food storage shelves, including your refrigerator, are thoroughly cleaned and 

disinfected. 

• Ensure that all crockery, pots and pans are cleaned and washed with very hot water 

before use. Disinfectant can also be used. Chipped or damaged items should be 

thrown away. 

• Ensure that water taps are cleaned and disinfected before use. 

• Wash your hands before preparing food. 


2


• Dispose of ALL food that has come into contact with flood water. This includes tins as 

they may be contaminated with sewage or chemicals left from the flood water. 

• Do not refreeze food which has been thawed out. Throw away any defrosted food. 

• Remember - for insurance purposes, keep a list of all food that you throw away. 

GENERAL ADVICE 

If you feel unwell, go immediately to your doctor. Tell him that your home was flooded. 

• Any dust from drying out should be continuously vacuumed up. 

• It is advisable that young children should not play directly on wooden floorboards, 

damaged tiled floors and affected grassed or paved areas until they have been 

thoroughly dried out. 

• Don't eat garden or allotment produce that has been in contact with flood water. 

• Any areas showing signs of mould should be treated with a fungicidal solution. 

• Seek advice from your insurance company about any repair/replacement work you 

think is necessary. 

OTHER INFORMATION MAY BE OBTAINED FROM THE FOLLOWING 

Fylde Borough Council 01253 658658 

for services such as advice on pumping out, refuse 

removal, informal structural advice, advice 

on cleansing and disinfection . 

Association of British Insurers 0207 600 3333 

Consult Yellow Pages for assistance in respect of Professional Surveyors, Electrical 

Contractors, Hire Companies 

ADVICE ON FLOOD DAMAGE FOODSTUFFS IN DOMESTIC PREMISES 

● 

● 

● 

● 

● 

All foodstuffs, no matter how packaged, if contaminated with sewage, must be 

disposed of. 

Any foodstuffs which have been in DIRECT contact with floodwater must be disposed 

of. 

However, any foodstuffs contained in watertight packaging and subject to floodwater 

damage, may be suitably cleansed by thoroughly washing the packaging in hot soapy 

water, and could then be used. 

Canned and packaged goods – if the seal of the package is damaged, or if the 

packaging split, then the food must be disposed of. If cans show evidence of rust 

(remove the label if necessary), then these should also be disposed of. 

Frozen foods subject to prolonged thawing must be disposed of. 

Where there is any uncertainty regarding the condition of your food, then please 

contact Fylde Borough Council on 01253 658658 for further information and advice. 


3


Annex I 

Issue of Sandbags 

1. There is a broad expectation in the mind of the general public that, in a period of 

likely flooding, the ‘local authority’ will make sandbags available. This is not the case 

and much needs to be done to counter this perception. 

2. Fylde Direct and Fylde New Housing (through Tunstall Communications) have been 

instructed to advise members of the public and local businesses who contact the 

Council with requests for sandbags as follows:- 

“Although the council does have a very limited quantity of sandbags they are for 

emergency incident use only and as such we are unable to issue any to the public 

or businesses. 

They can however purchase a small quantity of sand from a builders supplies 

merchant and strong plastic bags (similar to the blue recycling paper bags or plastic 

"rubble" bags). The builders supply merchant can for a small fee deliver the sand 

and plastic bags to there address. They should fill the bags with sand to form a 

sloppy sausage (this will be the best for sealing in awkward places) they will not 

work very well if the bag is solid. The plastic bag will help keep the sand dry and 

lighter and the sandbag can always be reused.” 

Annex J 

Flooding Maps for the Fylde District 

Scaleable versions of the following flooding maps can be obtained by clicking on the 

appropriate map reference 1-4 below: 

1. Flooding Zones for the whole of the Fylde area. 

2. TL13 Flood Warning Area Lytham St Anne’s 

3. TL14 Flood Warning Area Clifton Marsh 

4. Fylde Breach Areas BLT 14 & 15 


4


APPENDIX 6 

RECORDING AND REPORTING PROCEDURE 

Everyone involved in the response to an emergency including staff must keep a record of 

events and their own actions. This should commence when they receive their first information 

and continue for the duration of the emergency. The last message should be that another 

member of staff has relieved them, or that the incident is officially over and they have been 

stood down. 

Typical messages and actions that require logging may include:- 

• Time of first receipt of information or request. 

• Who called and why. 

• A short version of the message. 

• Action taken and when. 

• Time of leaving home, or attendance and destination. 

• Arrival time. 

• Who you reported to, or who reported to you. 

• Action, works or responsibilities to be undertaken. 

• When these were started, or completed. 

• Any expenditure incurred or approved (with receipts ) 

• Lost of found property accepted or re-directed. 

(Where accepted always include a fully witnessed inventory). 

• Instructions to anyone relieving you and time of relief. 

• Time of standby, or involvement, or stand down. 

• Time leaving the incident. 

• Time arriving home or elsewhere and closing down. 

Your record or log may be required to be presented following the incident. Because of this the 

original hand written log should be carefully retained, regardless of how it looks, or what it is 

written on. A report typed later will never be as important as the original made at the time and 

may not even be accepted by an enquiry, or in a court. 


5


APPENDIX 7 Incident Log Sheet 

Sheet Number: Date: Name: 

Time Incident/ Occurrence Action Notes 

Appendix 7 

1 

Rev.0 



Incident Log Sheet (Continuation) 

Time Incident/ Occurrence Action Notes 

Signed Date 

Appendix 7 

2 

Rev.0 



APPENDIX 8 

INCIDENT LIAISON OFFICER AID MEMOIRE 

1. Guide to initial assessment by Incident Liason Officer “SAD CHALETS” 

S 

A 

D 

urvey 

ssess and 

isseminate information on: 

C asualities - approximate numbers of casualties – dead, 

injured and uninjured 

H azards - present and potential, including fuel spillages, 

debris, weather conditions, terrain, presence 

of gases, chemicals, fire or danger of explosion. 

A ccess - best access routes for responders and suitable 

rendezvous point(s). 

L ocation - exact location of the incident, using map 

references if possible. 

E mergency - those emergency services present and those 

required. 

T ype - type of incident, type of emergency plan 

declared (if any), types and numbers of 

buildings, vehicles, etc involved. 

S afety - safety of all personnel is paramount. 

2. Functions of the Incident Liaison Officer 

(i) 

(ii) 

(iii) 

(iv) 

Organise and co-ordinate the Council’s resources at the scene of the emergency. 

Liaise with other agencies or individuals at the scene of the emergency. 

Provide situation reports to the Chief Executive. 

Establish a District Forward Control Point on site, if required to do so by the Chief 

Executive. 


1


APPENDIX 9 

SAFETY OF EMERGENCY CALL OUT STAFF 

The Council’s Health & Safety Policy as well as current legislation still apply throughout the 

duration of an incident and should be applied to all activities undertaken. The Health & Safety 

at Work Act requires all employers to follow safe working practices as far as reasonably 

practicable. Managers should undertake appropriate risk assessments of working conditions, 

requirements for suitable equipment and personal protective clothing, etc and advise their 

staff of potential risks and necessary counter-measures if they become apparent. 

The normal risks involved when travelling to and from work, the time of day, mode of transport, 

etc., are every employees own personal responsibility. When contacted at home or elsewhere 

and requested to attend an incident, the employee is deemed to be at work. This applies not 

only to the work location, but also the journey there and back. Personal safety risks that exist 

may be equal to, or exceed those in a normal work environment. Travelling, or working alone 

may increase the risks still further. Emergency staff and their line management must be aware 

of these extra risks and try to eliminate, or reduce them. 

Some of these risks may be:- 

• Communications, travelling to, from or at the incident. 

• Inclement weather conditions, the time of day and the job with regard to the personal, or 

protective clothing /equipment required. 

• The chosen mode of transport and the prevailing road conditions. 

• Personal safety and security. 

• Any medication or alcohol consumed previously, which may effect them whist driving or 

working. 

When contacted and before leaving home:- 

• Check who is calling, and where requested to attend. 

• Always provide the caller with the details of the transport and route to be used and an 

estimated arrival time. 

• Dress for the prevailing weather conditions, the job and its possible duration. 

• Take, ID, Money/cash card, mobile phone, pens and paper. 

• If possible, inform someone at ‘home’ of all the above or leave a note. 

On arrival at the designated location:- 

• If a motor vehicle is used, park and secure the vehicle in a sensible and well-lit location. 

• Confirm a safe arrival with someone at home or your line manager, 

• Report to the officer in charge before getting involved; 

• Always remember that those involved in an emergency may be distraught, traumatised 

and mentally or physically unstable. They may not realise that you are a volunteer and 

there to help them. You may therefore be subject to abuse and assault, so, be as 

considerate and helpful as possible, but aware of any possible risks. 

• Opportunist thieves are just as likely to be active during an emergency as at other times, 

so keep personal possessions close to you, or have them secured. Your person only is 

fully insured by your employer during work periods, not your personal possessions. 

When leaving the incident and returning home. 

• Don’t drive if over-tired, feeling unwell, or if alcohol or medication has been consumed. 

• Inform the person in charge or your line manager that you are leaving, again giving your 

mode of transport, route, destination and E.T.A. and remember to report your safe arrival. 


1


APPENDIX 10 

WORKING WITH OTHER ORGANISATIONS/GROUPS 

Lancashire Resilience Forum (LRF) 

Fylde Borough Council is represented on this group which is chaired by the assistant chief 

constable (ACC) of the Lancashire Constabulary. The LRF will meet twice a year and senior 

representatives of all category 1 and category 2 responders can attend. The main work of the 

LRF will be carried out by various thematic sub-groups (see structure diagram below). Subgroups 

report to the LRF General Purposes Group which was formerly known as LANMIC - 

Lancashire Major 

Incident Co-ordinating 

Group. LANMIC was set 

up in 1994 to co-ordinate 

a Lancashire-wide 

response 

to 

emergencies. The 

shared knowledge and 

resources brought to 

bear in a joint approach 

is crucial to a successful 

resolution. For this to 

happen in practice 

requires 

an 

understanding by all 

services and agencies, of 

their own and each 

other's role and 

responsibilities when 

faced with an 

emergency. 

Regular meetings, 

planning, multi-agency 

exercises and training all 

help to achieve this. The 

principal mechanism for 

multi-agency cooperation 

is the LRF. 

Under the Civil 

Contingencies Act, cooperation 

between local 

responder bodies that 

make up the LRF is a 

legal duty. 

Through its membership, the LRF General Purposes Group also has close links regionally 

and nationally to other emergency planning groups, both professional and voluntary. This 

provides opportunities to share knowledge and experiences, ensuring that best practice and 

lessons learned are shared. 


1


LRF General Purposes Group 

The General Purposes Group was established to co-ordinate a Lancashire-wide response to 

emergencies. It consists principally of representatives from Category One responders, with 

Category Two responders, other professional organisations, and voluntary agencies 

represented as required. 

The shared knowledge and resources brought to bear in this joint approach is crucial to 

successful incident resolution. For this to happen in practice requires an understanding by all 

services and agencies, of their own and each other's roles and responsibilities for dealing with 

emergencies. Regular meetings, planning, multi-agency exercises and training are all key 

elements of this group’s objectives. 

Radiation Monitoring in Lancashire (RADMIL) 

RADMIL was formed in 1985 by the local authorities in Lancashire. Environmental Health 

Officers and the County Analyst sit on the group, which was set up to monitor artificial 

radiation levels in Lancashire. 

RIMNET 

Radiation levels are monitored on a national basis through the RIMNET scheme. A RIMNET 

monitoring station for this area is located at Blackpool Airport. If the system detects elevated 

levels then the County Emergency Planning Duty Officer is immediately notified and cascade 

arrangements are implemented. 

Regional Government Tier 

The regional tier sits between UK central government and local areas. The Government 

Office for the North West (GONW) is the regional tier that Fylde Borough Council would work 

with during a regional emergency. 

The regional tier draws together activity already organised on a regional basis and provides a 

communications link between the Council, other local responding agencies, and Central 

Government. 

Regional Resilience Teams operate within Government Offices to bring together the key 

responders and other interested parties. 

The main objectives of the Regional Government Tier, from an emergency planning point of 

view, are to: - 

• Improve co-ordination at a regional level 

• Improve co-ordination between the centre and the region 

• Improve co-ordination between the region and the local response capability 

• Improve co-ordination between regions 

• Support planning for a response capability 

• Lead a regional response 

• Assist with recovery 


2


North West Regional Resilience Forum (NWRRF) 

Regional Resilience Forums have been formed to bring together key players from within each 

region, such as local authorities, central government agencies, the armed forces, and the 

emergency services. 

Their role is to: 

• Improve communications across and between the regions, between the regions and 

central government and between the region and its local responders. It is also there to 

support planning for a response capability. 

• Provide multi-agency strategic direction to civil protection planning in each region. They 

also have a particular value to add in focusing on planning for wider consequences of 

incidents and the means for an effective return to normality. 

NWRRF works closely with Local Resilience Forums (LRFs), to ensure that preparedness 

work is co-ordinated across the region. The building blocks of the response to crisis will 

almost always be local plans developed at a local level. The role of the NWRRF is in helping 

to ensure that local plans are developed where they need to be, and that they work well with 

other, neighbouring, plans. There may also be specific areas (e.g. plans for Mass Fatalities 

incidents) where a regional plan is developed – building on scaleable local plans to generate a 

region-wide response to a crisis. The NWRRF is not involved in responding to emergencies, 

instead this is undertaken by the Regional Civil Contingencies Committee 

Central Government 

Government departments have a responsibility to plan, prepare, train and exercise for 

handling crises and emergencies that might occur. When they spot something that could 

potentially develop into a disruptive challenge they should alert the Civil Contingencies 

Secretariat (CCS) which is responsible for the multi departmental and multi-agency 

commitment, coordination and co-operation when monitoring or responding to a disruptive 

challenge. The main areas that the CCS monitors are: - 

• Social stability and continuity of government 

• Communications and media 

• Economic and financial affairs 

• Transport, energy and distribution 

• Public and animal health and food safety 

• Environment and water. 

For the majority of emergencies requiring response at the national level, there will be a prenominated 

Lead Government Department (LGD). However, every department is prepared to 

take on the leading role on behalf of central government in managing the initial response to a 

crisis, mitigating its immediate effects, and organising the development of a recovery plan. 


3


APPENDIX 11 

THE BELLWIN SCHEME 

This scheme is the Government’s method of controlling and regulating expenditure by local 

authorities and also of reimbursing qualifying expenditure. 

It was set up to provide a system by which local authorities can attempt to recover some of the 

costs they incurred as part of their response to the major incident, which has no organisation 

or agency to whom blame can be apportioned and who costs can be recovered from i.e. in the 

event of a natural disaster. It is, however, important to remember that the scheme can only be 

applied to revenue and not to capital expenditure. 

Initially, the Government will expect the Local Authority to recover from insurance companies 

as much of the emergency expenditure as possible, dealing with the balance only through the 

‘Bellwin Scheme’. 

After deducting monies claimed from insurance, a claim can then be put into the Bellwin 

Scheme, provided the Government has indicated that the emergency is a ‘Bellwin 

Emergency’, either of a national or local nature. This is usually made as an announcement in 

the House of Commons by the appropriate Minister. If the Bellwin Scheme is activated then: - 

1. The Local Authority must meet all emergency expenditure up to the level of a 

specified threshold that is revised by the Home Office on a yearly basis. 

2. The Government will then pay up to 85% of eligible expenditure incurred over the 

threshold. 

In the event that the bellwin scheme is not applied, it is for the local authority to incur all 

expenditure, recovering what it can from insurers. 

More detailed information on the scheme along with details of the current Guidance Notes can 

be found on the Office of the Deputy Prime Minister website at 

http://www.local.odpm.gov.uk/finance/bellwin/bell067.pdf 

Appendix 11 

1 


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Appendix 12 

Establishment of Rest Centres 

1. Introduction 

1.1. In any major emergency/disaster which renders large numbers of people homeless or 

in need of accommodation it would be necessary to establish a Rest Centre or 

Centres to provide the following: 

2. Responsibilities 

a) Shelter and warmth 

b) Sanitation and washing facilities 

c) First Aid and sick bay facilities 

d) Feeding 

e) Clothing 

f) Information and advice 

2.1 The Borough Council has a statutory duty under Part VII of the Housing Act 1996 to 

provide temporary accommodation for those made homeless. Together with the 

County Council, they also have a duty of care in respect of survivors from a major 

incident. The Civil Contingencies Act 2004 places a duty on local authorities to plan 

for such emergencies. 

The Borough Council will work with Lancashire County Council Adult & Community 

Services and voluntary agencies to set up and run such centres. 

3. LCC Emergency Centre Guidelines 

3.1 Emergency Centre Guidelines have been produced by Lancashire County Council 

Emergency Planning Unit. These cover all types of emergency centre including Rest 

Centres and are in two parts. Part 1 provides general guidance on setting up and 

operating a Rest Centre and Part 2 shows the detailed arrangements for all the 

designated rest centres in Lancashire including those premises identified as potential 

centres within Fylde. (see Section4). 

3.2 The sections of these guidelines which relate to Rest Centres will form the basis of 

the operational plan for establishing and running a Rest Centre in the Fylde area. 

3.3 A hard copy of these Guidelines can be found on the Emergency Planning Shelves of 

Room 112 (Environmental Protection). 

4. Fylde Nominated Rest Centres 

4.1. The following premises have been identified for use as Rest Centres in the Borough: 

For large numbers, it is envisaged that the Lowther Pavilion, Lowther Terrace West 

Beach, Lytham, FY8 5QQ would be used as the rest centre 

In exceptional circumstances involving even larger numbers, the following facilities at 

Pontins Holiday Centre, Clifton Drive North, Lytham St Annes FY8 2SX could be 

utilised for this purpose. 

Appendix 12 

1 


Rev.0


• Conference Room (The Dunes) 

• Princess Theatre 

• Restaurant (The Sands) 

• Stardust 

4.2. In addition, depending on the numbers involved, there are a number of premises, 

church halls, community centres and the like used for voting which may be suitable for 

short term use by a small number of people. 

4.3. It should be borne in mind that the Police may use any other premises in cases of 

urgency and expediency before the pre-planned response has taken place. The 

decision to move people on to recognised rest centres will depend on the facilities 

required and duration of the incident. 

5. Rest Centre Call Out Arrangements 

5.1 The Call Out arrangements to set up an Emergency Rest Centre are as follows: 

1. The decision to establish a rest centre will often be taken by the LCC Emergency 

Planning Duty Officer who may, depending on circumstances, in the first instance, 

contact either the centre direct, the Executive Manager Consumer Wellbeing & 

Protection or other senior manager to discuss the scope of the emergency and 

timescales involved. 

2. The Executive Manager Consumer Wellbeing & Protection or other senior manager 

receiving the call will contact Chief Executive (or nominated Deputy) to advise of the 

action being taken. 

5.2. Lowther Pavilion 

1. Where the call for a Rest Centre to be established at Lowther Pavilion is received by 

the Executive Manager Consumer Wellbeing & Protection or other senior manager, 

they will contact the Executive Manager Community & Cultural Services and inform 

him that the Lowther Pavilion premises are required as an Emergency Rest Centre. 

As much information as possible is given i.e. expected number of evacuees, 

estimated time of arrival, likely duration etc. 

2. Executive Manager Community & Cultural Services contacts Lowther Pavillion 

Manager or if unavailable, works down the callout list below and informs the member 

of staff contacted that the Lowther Pavilion premises are required as an Emergency 

Rest Centre passing on as much information as possible i.e. expected number of 

evacuees, estimated time of arrival, etc. 

3. The Manager or Duty Staff member called will then call in the staff necessary to make 

the Venue available for use as an Emergency Rest Centre and will attend the Centre 

to open it up and prepare it for use as a Rest Centre. 

The time required to do this will depend upon the last use of the Venue. If Theatre 

performances are in progress, the Venue will be available in approximately 3 hours 

from the staff arriving at the Pavilion. If an open floor event (i.e. Exhibition or fair) is in 

progress, the Venue will be available approximately 1 hour from the staff arriving at 

the Pavilion. These timings will not prevent the Rest Centre staff from arriving and 

commencing their set up in readiness for the arrival of the public. 

Appendix 12 

2 


Rev.0


4. The Facilities Manager will be responsible for the building and associated services 

and will work in conjunction with the LCC Rest Centre Manager (Adult & Community 

Services) 

5. LCC will take responsibility for calling out Adult & Community Services, County 

Supplies and the Voluntary Organisations to provide the welfare services within the 

Rest Centre. 

Call Out Numbers for Staff & Order of Calling:- 

NAME 

DESIGNATION 


Clive Greaney 

Venues Manager 

Dan Creasey Duty Manager 

Peter Bradley General Assistant - 

Lowther 

Terence 

General Assistant - 

Sherwood Lowther 

Restricted in this version 

Personal Information 

5.3. Pontins 

1. Where the call for a Rest Centre to be established at Pontins Holiday Centre is 

received by the Executive Manager Consumer Wellbeing & Protection or other senior 

manager, they will contact the Executive Manager Community & Cultural Services 

and inform him that the Pontins Holiday Centre premises are required as an 

Emergency Rest Centre. As much information as possible is given i.e. expected 

number of evacuees, estimated time of arrival, likely duration etc. 

2. Executive Manager Community & Cultural Services contacts Duty Manager at Pontins 

Holiday Centre and informs him of the facility required at Pontins Holiday Centre as 

an Emergency Rest Centre passing on as much information as possible i.e. expected 

number of evacuees, estimated time of arrival, etc. 

3. LCC will take responsibility for calling out their Adult & Community Services, County 

Supplies and the Voluntary Organisations to provide the welfare services within the 

Rest Centre. 

DESIGNATION 

WORK TELEPHONE 

OUT OF HOURS 

Main Gate/Duty Manager Restricted in this version 24 hours 

Appendix 12 

3 


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Appendix 13 

Community Risk Register 

The current version of the local Community Risk Register is maintained on the Emergency 

Planning section of the Council’s “M” Drive and can also be viewed on the LANMIC website 

(http://www.lanmic.org.uk ) at http://www.lanmic.org.uk/PDF/CRR.pdf 

Appendix 13 

1 


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Appendix 14 

SCHEDULE OF COUNCIL RESOURCES 

VEHICLES & PLANT – (STREETSCENE) @ 11. 12. 2006 

Registration Make GVW (kg) 

RCV 

S343JSM 4x2 Open Back 17,000 

L127 GCF 4x2 Dennis P15 Lip Lift 17,000 

R542EHP 6x2 XM Beta trade lift 22,360 

W317TRH 6x2 S/A’son (N) Trade 23,000 

F634 KNK 6x2 Dennis P20 Trade 23,000 

L83 UKV 6x4 Dennis P23 Trade 26,000 

X696 MDU 6x2 Dennis P20 Trade 24,700 

P632KHP 6x4 P23 Beta trade Lift 26,000 

P633KHP 6x4 P23 Beta trade Lift 26,000 

R630EHP 6x2 Dennis XM Split Lift 22,300 

W964GBT 6x2 S/A’son (N) Split Lift 23,000 

H487 JDU 6x2 Dennis P20 Split Lift 23,000 

N619YHP 6x2 P23 Zoeller Split Lift 24,700 

N621YHP 6x2 P23 Zoeller Split Lift 24,700 

N689YHP 6x4 P23 Terberg Split Lift 26,000 

FY 52 UCT 6x4 Econic P20 Split Lift 26,000 

FY 52 UCU 6x4 Econic P20 Split Lift 26,000 

FY 52 UCV 6x4 Econic P20 Split Lift 26,000 

FY 52 UCW 6x4 Econic P20 Split Lift 26,000 

FY 52 UCX 6x4 Econic P20 Split Lift 26,000 

FY 52 UCZ 6x4 Econic P20 Split Lift 26,000 

VX04SZU 6x4 P23 Omni-DEL Split Lift 26,000 

VX04SZV 6x4 P23 Omni-DEL Split Lift 26,000 

VX04SZW 6x4 P23 Omni-DEL Split Lift 26,000 

VX04SZY 6x4 P23 Omni-DEL Split Lift 26,000 

R206VSM 6x4 P23 Omni-DEL Split Lift 26,000 

R214VSM 6x4 P23 Omni-DEL Split Lift 26,000 

S104UOS 6x4 P23 Omni-DEL Split Lift 26,000 

P630KHP 6x4 P23 Zoeller Split Lift 26,000 

P631KHP 6x4 P23 Zoeller Split Lift 26,000 

S875RCA 6X4 S/A’son Split Lift 26,000 

Kerbsider 

VX04SZZ 4x2 Dennis Kerbsider 33 18,000 

VX04TVE 4x2 Dennis Kerbsider 33 18,000 

VX54BGF 4x2 Dennis Kerbsider 33 18,000 

VX54BGO 4x2 Dennis Kerbsider 33 18,000 

VX54BGU 4x2 Dennis Kerbsider 33 18,000 

VU03TKZ 4x2 Dennis Kerbsider 28 18,000 

VX55COJ 4x2 Dennis Kerbsider 28 (MVR) 18,000 

VX55COU 4x2 Dennis Kerbsider 28 (MVR) 18,000 

VX55CPE 4x2 Dennis Kerbsider 28 (MVR) 18,000 

T75ALO 4x2 Dennis Kerbsider 28 18,000 

HX53HFW 4x2 Econic Kerbsider 28 17,000 

VU52SYJ 4x2 Dennis Kerbsider 28 18,000 

W314TRH 4x2 S/Atk’n Euro Top-loader 18,000 

S940KRN 4x2 S/Atk’n LA215 Top-loader 17,000 

Hooklift 

W418AHG Scania 340 8x4 Hook lift 32,000 

Appendix 14 

1 


Rev.0


Sweeper 

PO55NTE Johnston 650 DAF LF55 15,000 

PO55NTF Johnston 650 DAF LF55 15,000 

V938FBV Johnston 500 11,000 

T963MKK Scarab Minor VM 3,5000 

AE05KFW Schmidt Classic 3 4,000 

AE05KFX Schmidt Classic 3 4,000 

X875 BAW Johnson 600 VolvoFL6 H 15,000 

S859 MHG Johnson 600 Leyland DAF 55-150Ti 13,000 

GD 02 RJY Scarab Minor VM 3,500 

GX04JOU Johnson Compact 40 4,000 

W904 OFG Johnson Compact 40 4,000 

R289 YEG Schmidt 151 SE 4,000 

AE53OKK Schmidt Classic 151 SE 4,000 

5-13 Tonnes 

P168ORJ 4x2 7,500 kg Ley-DAF 7,500 

ML02JZF Mitsubishi Cantor Toploader 7,500 

Y48 JNT Volvo FL180 Linktip (12 ton) 12,000 

MX53FRO DAF LF 55.17 (13 ton) 13,000 

DU 52 LWV Ford Cargo 75E17K 7,500 

DU 52 LWX Ford Cargo 75E17K 7,500 

DU 52 LWW Ford Cargo 75E17K 7,5000 

H943 JUD Road Runner-GEM 7,490 

Y865 WHH Iveco Daily crew cab 50C13 5,200 

L/Rover 

N691 HCW 110 Defender TDI 3050 

G458 ORN 110 2.5 D 3499 

Vans 

ML52VFS Ford Transit 350 Tail Lift 3,500 

AE03XGL Renault Master LWB 2.2DCI 3,500 

NC53KLM Ford Transit Luton 350 Tail Lift 3,500 

NA53KJV Ford Transit Luton 350 Tail Lift 3,500 

MT53VYH Ford Transit 350 lwb High top 3,500 

NC03NCU Ford Transit T280 SWB 

RK52BTY Ford Transit T260 

YE03NDL Ford Transit T280 SWB 

RE52XHV Ford Transit 260 SWB 

W171YOF Ford Transit 190 LWB 

W671XDA Ford Transit 120 SWB 

P563 WCK Transit 80 SWB 2.5 D 

PY03CVW Ford Transit T200 Connect 

SA52SMV Ford Courier 

P753 VYG Vauxhall Combo 1.7 D 

R645 CHD Vauxhall Combo 1.7 D 

PG 02 CDN Combo 1.6 dual fuel 

L379 GBV Metro 1.4 D 

DK 51 JZT Convoy 400 Tipper 3,500 

P684 OEV Transit 100 LWB 2.5 D 

PN54UGU Mitsubishi L200 

NV02TUA IVECO 3.5 T 35C11 2.8td 3,500 

PO53NVN Crew Cab Tipper (dual fuel) 3,500 

S506 NEC Vaux. Brava 

PN02TXU LPG Convoy 400 Van 

W921 YCK Transit 100 SWB 2.5 D 

W458LDK Transit crew cab tipper 

S84 RKY Transit 80 SWB 2.5 D 

V32 TUM Combo 1.7 D 

Appendix 14 

2 


Rev.0


K867 SHD Astramax 1.7 D A/Disposal 

PG 02 CCV Combo 1.6 dual fuel 

PG 02 CDF Combo 1.6 dual fuel 

Y227 CEO Peugeot Partner 600 LX dual fuel 

T617 BRN Combo 1.7 D 

M4 FBC Volvo S80 Bi-Fuel SE 

V653 GFV Peugeot Boxer 270 SWB 

M524APX Renault Master T35D 

X556FNC Citroen Relay 

Plant 

P939 UBV John Deere P 6800 

H211FHG Hydrema Digger / loader 7,000 

Surf Rake Overton Beach Rake 

Green Machine X4 Applied Sweepers 

Trailer 

Beach tipping trailer 

Trailer 

Wooden Tipping trailer 

Trailer 10’ x 5’ cage (was Ifor Will’s) 2700 

Trailer 

Exhibition Unit 

Vac Sweep Overton Vac sweepers 

S141 BEC Case Loader 421B 

ML02LUY JCB tele-loader 526-55 Farm Special 

M335 BEC Case Skid Steer 

Q206JBV Kalmar Climax 2.0 Fork Lift 

Green Machine X4 Applied Sweepers 

Trailer 10’x5’Cage sides ( x3 of) 2,700 

Trailer 

Small Box Trailer 

Steam Cleaner Karcher Thornton 

Steam Cleaner Karcher Wesham 

Steam Cleaner Karcher St. Annes 

Steam Cleaner Karcher CVMU 

PJ03OZR New Holland TL100 

M711 RRN John Deere 755 

P523 SFR John Deere 855 

W911 BHG John Deere 4400 

X991 JHG John Deere 4400 

X992 JHG John Deere 4400 

PG04XVK John Deere 4410 

PO56NBL John Deere 4520 

T277 HRN Ride on triple Ransomes 213D Mower 

J961 OFR Ride on triple Ransomes 213D Mower 

J961 OFR Ride on triple Ransomes 213D Mower 

N/A 

Iseki SXG 19 compact tractor 

Hand Machines Various hand held machines 

Mower 

Gang Mower 

GM 1 Trailers Saxon etc. 



Trailer 

3.5 Ton tipping trailer 

Trailer 

10’ x 5’ cage side trailer 

Trailer 

Water Bowser 

Vac Sweep Supervac Sweeper SV50H 

Cemetery Plant Various Plant Items 


X2 Elec Generators 


Various small plant 


4” pump (2 wheels) 


6” De-watering pump 


Hydrovane compressor 

Appendix 14 

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APPENDIX 15 

GLOSSARY OF TERMS & ACRONYMS 

Term / Acronym 

(The) Act 

ACCOLC 

ACPO 

Bellwin Scheme 

Borough, the 

Bronze 

Business 

continuity 

management 

(BCM) 

Business 

Continuity Plan 

(BCP) 

Casualty Bureau 

Casualty clearing 

station 

Category 1 

responder 

Category 2 

responder 

CBRN 

CCS 

CEPO 

CHALET 

Civil 

Contingencies Act 

2004 

Civil 

Contingencies 

Secretariat 

Civil defence 

Civil protection 

COMAH 

Command 

Command and 

control 

Definition 

The Civil Contingencies Act 2004. This Act sets the framework for civil protection in 

the UK. 

The ACCess Overload Control scheme gives call preference to registered essential 

users on the four main mobile networks in the UK if the scheme is invoked during a 

major emergency. 

Association of Chief Police Officers 

Discretionary scheme for providing central government financial assistance in 

exceptional circumstances to affected local authorities in the event of a major 

emergency. 

In this document 'the borough' specifically relates to the area covered by Fylde 

Borough Council. 

See Operational level. 

A management process that helps manage the risks to the smooth running of an 

organisation or delivery of a service, ensuring that the business can continue in the 

event of disruption. 

A plan to facilitate business continuity management, ensuring that an organisation 

can continue to perform its ordinary functions, whatever the circumstances. 

Central police controlled contact and information point for all records and data 

relating to casualties. 

An area set up at a major incident by the ambulance service to assess, triage and 

treat casualties and direct their evacuation. 

A local responder organisation listed in Schedule 1 Part 1 of the Civil Contingencies 

Act likely to be involved with a central role in the response to most emergencies. 

A local responder organisation (though it may not be locally based) listed in 

Schedule 1 Part 3 of the Civil Contingencies Act and likely to be heavily involved in 

some emergencies or in preparedness for them. (i.e. Utility & Transport Companies) 

Chemical, Biological, Radiological, Nuclear. 

Civil Contingencies Secretariat 

County Emergency Planning Officer 

Casualties; Hazards; Access; Location; Emergency Services (range and 

commitment); Type of incident. (see also SAD CHALET).Emergency Services 

acronym used to support first reports from the scene of an incident. 

The Civil Contingencies Act 2004. This Act sets the framework for civil protection in 

the UK. 

The Cabinet Office secretariat which provides the central focus for the crossdepartmental 

and cross-agency commitment, co-ordination and co-operation that will 

enable the UK to deal effectively with disruptive challenges and crises. 

Preparedness by the civil community to deal with hostile attack. 

Preparedness to deal with a wide range of emergencies from localised flooding to 

terrorist attack. 

Control of Major Accident Hazards Regulations these require certain industrial sites 

to work with emergency agencies in the preparation of off-site emergency plans. 

The authority for an agency to direct the actions of its own resources (both personnel 

and equipment). 

Principles adopted by an agency acting with the full authority to direct its own 

resources (both personnel and equipment). 

Appendix 15 

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Community 

resilience 

Community Risk 

Register (CRR) 

Consequences 

Control 

Co-ordination 

Cordon – inner 

Cordon – outer 

Coroner 

Cost-recovery 

basis 

CPA 

Critical Business 

Activities 

Data Protection 

Act 

Debriefing 

Defra 

Delegation 

Dynamic Risk 

Assessment 

EA 

ECN 

EHO 

Emergency 


Communications 

Network 


management 


Mortuary 


Operations Centre 

Emergency Plan 

The ability of a local community to withstand an emergency successfully because of 

effective emergency and business continuity preparedness by public and private 

sector groups. 

An assessment of the risks within a local resilience area agreed by the Local 

Resilience Forum as a basis for supporting the preparation of emergency plans. 

The perceived or estimated potential impact resulting from the occurrence of a 

particular hazard, measured in terms of the numbers of lives lost, people injured, the 

scale of damage to property and the disruption to a community’s essential services 

and commodities. 

The authority to direct strategic and tactical operations in order to complete an 

assigned function, including the ability to direct the activities of other agencies 

engaged in the completion of that function. The control of the assigned function also 

carries with it a responsibility for the health and safety of those involved. 

The harmonious integration of the expertise of all the agencies involved with the 

objective of effectively and efficiently bringing the incident to a successful conclusion. 

Surrounds and protects the immediate scene of an incident. 

Seals off a controlled area around an incident to which unauthorised persons are not 

allowed access. 

A legal official charged, along with a coroner’s jury, with ascertaining the cause of 

death in cases of accidental or unexpected death or death in suspicious 

circumstances. 

Situation where an organisation can charge another organisation for providing a 

service, but with no positive or negative cost implications. No profit can be made by 

the organisation providing the service. 

Comprehensive Performance Assessment 

Those services/duties which must continue to be provided in the event of major 

disruption. 

The Data Protection Act 1998 came into force in March 2000. It requires 

organisations which hold data about individuals to do so securely and to use it only 

for specific purposes. It also gives an individual the right, with certain exemptions, to 

view that personal data. 

A review of the response to an incident by all of the agencies involved. 

Department for Environment, Food and Rural Affairs 

A formal agreement whereby one organisation’s functions will be carried out by 

another. This does not absolve the organisation of any duty, merely re-designating 

the form of delivery. 

The continuous assessment of risk in the rapidly changing circumstances of an 

operational incident, in order to implement the control measures necessary to ensure 

an acceptable level of safety. 


Emergency Communications Network 

Environmental Health Officer 

An event or situation which threatens serious damage to human welfare in a place in 

the UK or to the environment of a place in the UK, or war or terrorism which 

threatens serious damage to the security of the UK. 

A private telephone network provides direct communication between responding 

agencies. 

The process of managing emergencies, including the maintenance of procedures to 

assess, prevent, prepare for, respond to and recover from emergencies. 

Building or vehicle – usually separate from the public mortuary – adapted for 

emergency use as a mortuary in which post mortem examinations can take place. 

Room(s) from which the tactical management and co-ordination of response to an 

emergency is carried out. 

Pre-planned and exercised procedures which are activated once an emergency has 

been declared. 

Appendix 15 

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planning 


planning cycle 

EOC 

EPC 

EPM 

EPO 

EPS 

Escalation 

Evacuation 

Evacuation 

assembly point 

Exercise 

FIO 

Forward control 

point 

Forward Incident 

Officer (FIO) 

Freedom of 

Information Act 

Friends and 

relatives reception 

centre 

Generic local 

assessment 

Generic plan 

GIS 

GNN 

GO 

Gold 

Gold Control 

Government 

Telephone 

Preference 

Scheme (GTPS) 

HAT 

Hazard 

Hazard 

assessment 

Hazard 

identification 

Maintenance of agreed procedures to prevent, reduce, control, mitigate and take 

other actions in the event of an emergency. 

A continuous process of assessing the risk of and preparing for emergencies 

supported by procedures to keep staff in readiness, validate plans and revise them 

when necessary. 

Emergency Operations Centre 

Emergency Planning College 

Emergency Planning Manager 

Emergency Planning Officer 

Emergency Planning Society 

Point at which it becomes necessary to involve additional plans/arrangements in 

order to respond to the incident effectively. 

The process by which people are moved away from a place where there is 

immediate or anticipated danger to a place of safety, offered appropriate temporary 

welfare facilities and enabled to return to their normal accommodation / activities 

when the threat to safety has gone, or to make suitable alternative arrangements. 

Building or area to which evacuees are directed for transfer/transportation to a 

reception centre/rest centre. 

A simulation to validate an emergency plan or rehearse its procedures. 

Forward Incident Officer 

Each service’s command and control facility nearest the scene of the incident – 

responsible for immediate direction, deployment and security. 

The Council officer at the scene who commands the Councils services at the scene 

of an emergency. 

The Freedom of Information Act allows the public access, regardless of nationality or 

country of residence, to information held by public authorities or anyone providing 

services for them. It came fully into force in January 2005. 

Secure area set aside for use and interview of friends and relatives arriving at the 

scene (or location associated with an incident, such as an airport or port). 

Established by the police in consultation with the local authority. 

Assessment provided by central government to the local level. 

An emergency plan designed to cope with a wide range of emergencies. 

Geographical Information System 

Government News Network 

Government Office (regional). GONW (GO North West) 

See Strategic level. 

Strategic level of management establishing a policy and overall management 

framework within which tactical managers will work. It establishes strategic 

objectives and aims to ensure long-term resourcing/expertise. 

Scheme whereby all landline telephone numbers registered for this service will still 

be able to receive calls should a decision be made to shut down the Public Service 

Telephone Network (PSTN). 

Health Advisory Team 

An accidental or naturally occurring phenomenon with the potential to cause harm to 

members of the community, damage or losses to property, and/or disruption to the 

environment or to structures (economic, social, political) upon which a community’s 

way of life depends. 

A component of the risk assessment process in which identified hazards are 

assessed for future action. 

A process by which potential hazards are identified. 

Appendix 15 

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Helplines 

Humanitarian 

Assistance Centre 

HSE 

Impact 

Incident control 

point 

Inner cordon 

Integrated 

emergency 

management 

(IEM) 

Joint working 

LA 

LANMIC 

Lead government 

department (LGD) 

Lead organisation 

Lead responder 

LEC 

LGA 

Local Resilience 

Forum 

Local responder 

LRF 

Major incident 

MCA 

Media centre 

Media Liaison 

Officer 

Media Liaison 

Point 

Media plan 

A service for the public and media to provide/receive information and assistance 

during an emergency. 

A centre which acts as a singular focus (“one stop shop”) for survivors, relatives and 

all those impacted by the disaster, through which they can access support, care and 

advice. 

Health and Safety Executive 

The scale of the consequences of a hazard or threat expressed in terms of a 

reduction in human welfare, damage to the environment and loss of security. 

The point from which an emergency service’s tactical manager can control his/her 

service’s response to a land-based incident. Together, the incident control points of 

all the services form the focal point for co-ordinating all activities on site. Also 

referred to as ‘Silver control’. 

Surrounds and protects the immediate scene of an incident. 

The process of emergency management carried out across partner bodies so that 

arrangements are coherent and support each other. 

A single programme being delivered jointly by a number of organisations. 

Local Authority 

Lancashire Major Incident Co-ordinating Group is the name given to the Local 

Resilience Forum in Lancashire. 

Government department which, in the event of an emergency, co-ordinates central 

government activity. 

Organisation appointed by a group of organisations to speak or act on their behalf or 

to take the lead in a given situation, with the other organisations’ support. The exact 

role of the lead organisation depends on the circumstances in which the lead role is 

being operated. 

A local responder charged with carrying out a duty under the Act on behalf of a 

number of responder organisations, so as to co-ordinate its delivery and to avoid 

unnecessary duplication. 

Local (Lancashire) Emergency Centre 

Local Government Association 

A process for bringing together all the Category 1 and 2 responders within a local 

police area for the purpose of facilitating co-operation in fulfilment of their duties 

under the Act. Within Lancashire the LRF is referred to as the Lancashire Major 

Incident Co-ordinating (LANMIC) Group. 

Organisations which respond to emergencies at the local level – including Category 1 

and 2 bodies, and others without statutory obligations under the Act. 

Local Resilience Forum (See also LANMIC) 

See Emergency 

Maritime and Coastguard Agency 

Central location for media enquiries, providing communication, conference, 

monitoring, interview and briefing facilities and access to responding organisation 

personnel. Staffed by spokespersons from all the principal services/organisations 

responding. 

Representative who has responsibility for liaising with the media on behalf of his/her 

organisation. 

An area adjacent to the scene which is designated for the reception and 

accreditation of media personnel for briefing on arrangements for reporting, filming 

and photographing, staffed by media liaison officers from appropriate services. 

A key plan for ensuring co-operation between emergency responders and the media 

in communicating with the public during and after an emergency. 

Appendix 15 

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Minister (of the 

Crown) 

MoD 

Multi-agency plan 

Multi-level plan 

Mutual aid 

NHS 

ODPM 

Operational level 

(bronze) 

Outer cordon 

Overall incident 

commander (Gold) 

PCT 

Phonetic Alphabet 

Plan maintenance 

Plan validation 

PSTN 

Public awareness 

Public Service 

Telephone 

Network (PSTN) 

RAYNET 

Reception Centre 

Recovery 

Regional 

Resilience Forum 

(RRF) 

Regional 

Resilience Team 

(RRT) 

Rendezvous point 

Resilience 

Rest centre 

Government Minister with power to act under the Civil Contingencies Act, usually 

relating to the issuing of guidance and regulations, but also including urgent powers 

of direction (for example, in times of catastrophic emergency or to deal with newly 

arising risks) and monitoring powers. 

Ministry of Defence 

A plan, usually prepared and maintained by a lead responder, on behalf of a number 

of organisations who need to co-ordinate and integrate their preparations for an 

emergency. 

A plan, usually initiated and maintained by central government or a regional office, 

which relies on the participation and co-operation of local responders. The plan will 

cover more than one level of government. 

An official agreement between responders to provide assistance during an 

emergency response. 

National Health Service 

Office of the Deputy Prime Minister 

A level of management which reflects the normal day-to-day arrangements for 

responding to smaller-scale emergencies. It is the level at which the management of 

‘hands-on’ work is undertaken at the incident site(s) or associated areas. 

Seals off a controlled area around an incident to which unauthorised persons are not 

allowed access. 

The designated senior officer in charge of the police response who normally coordinates 

the strategic roles of all the emergency services and other organisations 

involved. 

Primary Care Trust 

e.g. "GOLF"="G". Used to spell out names and registrations in voice-to-voice 

contact. Standard is NATO Phonetic Alphabet. 

Procedures for ensuring that plans are kept in readiness for emergencies and that 

planning documents are up to date. 

Measures to ensure that a plan meets the purpose for which it was designed, 

through exercises, tests, staff ‘buy-in’ and so on. 

Public Service Telephone Network 

A level of knowledge within the community about risk and preparedness for 

emergencies, including actions the public authorities will take and actions the public 

should take. 

Network which is utilised by all standard public/private telephones for telephone 

communication. 

Radio Amateurs Network 

Generic term used for various uses of a premises to which people connected with an 

emergency can gain shelter, welfare services and information. In addition, 

information can be obtained from people through interview and documentation. (uses 

would include rest centres, survivor centres, friends and relatives centres, or 

Humanitarian Assistance Centre.) 

The process of restoring and rebuilding the community, organistaional functionality 

and supporting groups particularly affected, in the aftermath of an emergency. 

A forum established by the government offices of the region to discuss civil 

protection issues from the regional perspective and to create a stronger link between 

local and central government on resilience issues. 

Small team of civil servants within a government office of the region working on civil 

protection issues, headed by the Regional Resilience Director. 

Point to which all vehicles and resources arriving at the outer cordon are directed. 

The ability of the community, services, area or infrastructure to withstand the 

consequences of an incident. 

Premises used for the temporary accommodation of evacuees and also provides 

various welfare services. 

Appendix 15 

5 


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Risk 

Risk assessment 

Risk rating matrix 

Risk treatment 

RRF 

RSPCA 

RVP 

Safety Advisory 

Group (SAG) 

SHA 

Silver 

SMS 

Specific Incident 

plan 

Statutory Services 

Strategic ‘core’ 

Management 

Team 

Strategic Coordination 

Centre 

Strategic Control 

Strategic Coordination 

Group 

Strategic Liaison 

Officer (SLO) 

Strategic 

Response 

Survivor reception 

centre 

Survivors 

Tactical Control 

Tactical level 

(silver) 

Tactical Response 

Risk is a product of the likelihood of harmful consequences arising from particular 

identified hazards or threats and the potential impact of these upon people, services 

and the overall environment. It is a measure of the potential consequences of a 

contingency against the likelihood of it occurring. The greater the potential 

consequences and likelihood, the greater the risk. 

A structured and auditable process of identifying hazards and threats, assessing 

their likelihood and impacts, and then combining these to provide an overall 

assessment of risk, as a basis for further decisions and action. 

Matrix of impact and likelihood for an event, to ascertain the risk. 

A systematic process of deciding which risks can be eliminated or reduced by 

remedial action and which must be tolerated. 

Regional Resilience Forum 

Royal Society for the Prevention of Cruelty to Animals 

Rendezvous Point 

Multi-agency group set up to provide advice on safety matters for a specific event, or 

events, such as a major sporting event or a concert held in a stadium. 

Strategic Health Authority 

See Tactical level. 

Short Message System 

A plan designed to cope with a specific type of emergency, where the generic plan is 

likely to be insufficient. 

Those services whose responsibilities are laid down in law: for example, police, Fire 

& Rescue and ambulance services, HM Coastguard and local authorities’ services. 

A team consisting of the Chief Executive and Executive Directors of the Local 

Authority. 

A centre, normally located at police headquarters and established to provide the 

control and co-ordination mechanism for providing strategic policy support to an 

incident as well as co-ordinating the overall response, dealing with ongoing resource 

and logistical requirements and providing facilities for senior command functions. 

The control and co-ordination mechanism for providing strategic policy support to an 

incident. Also called Gold Control. 

A group comprising senior officers of appropriate organisations, which establishes a 

policy and overall management framework within which tactical managers will work 

and aims to achieve effective inter-agency co-ordination at strategic level. This group 

should normally be located away from the immediate scene 

Also known as “GOLD” liaison officer. An officer dispatched to police GOLD 

COMMAND to liaise on behalf of the parent organisation. 

The response to an incident which considers medium to long term issues about 

policy, responsibilities and activities of organisations, effects on budgets and future 

prevention / mitigation strategies. Also known as Gold response. 

Secure area where survivors not requiring acute hospital treatment can be taken for 

short-term shelter, first aid, interview and documentation. 

Those in the immediate vicinity of, and who are directly affected by, an emergency, 

possibly as wounded casualties. 

The control and co-ordination mechanism for providing tactical support to the 

operational control. Also called Silver Control and Emergency Operations Centre. 

A level of management which provides overall management of the response to an 

emergency. Tactical managers determine priorities in allocating resources, obtain 

further resources as required, and plan and co-ordinate when tasks will be 

undertaken. 

The response to an incident which provides management support to operational 

service providers, ensuring that they have the equipment and manpower required 

and considering issues such as health and safety of responders. Also called Silver 

Control and Emergency Operations Centre. 

Appendix 15 

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Rev.0


Threat 

Threat assessment 

Triage 

Utilities 

Voluntary 

organisations 

Vulnerable people 

Warning and 

informing the 

public 

WRVS 

The intent and capacity to cause loss of life or create adverse consequences to 

human welfare (including property and the supply of essential services and 

commodities), the environment or security. 

A component of the risk assessment process in which identified threats are assessed 

for future action. 

Process of assessment of casualties and allocation of priorities by the medical or 

ambulance staff at the site or casualty clearing station prior to evacuation. Triage 

may be repeated at intervals and on arrival at a receiving hospital. 

Companies providing essential services, e.g. gas, water, electricity, telephones. 

Organisation staffed mainly be volunteers such as the British Red Cross Society, 

Women’s Royal Voluntary Service, St John Ambulance, Council for Voluntary 

Services, Citizens Advice Bureau and others. 

People present or resident within an area known to local responders who because of 

dependency or disability need particular attention during emergencies. 

Establishing arrangements to warn the public when an emergency is likely to occur 

or has occurred and to provide them with information and advice subsequently. 

Women’s Royal Voluntary Service 

Appendix 15 

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APPENDIX 16 

USEFUL LINKS 

Below is a selection of links for various Emergency Services, Government Bodies, Local Authorities and 

Voluntary Agencies. Each of the different organisations has an important role to play when it comes to Major 

Incidents. 

Emergency Services 

North West Ambulance Service 

Maritime and Coastguard Agency 

Lancashire Fire and Rescue 

Lancashire Police 

Government Bodies 

Direct.Gov 


Environment Agency FloodLine 

Local Government Association (Links) 

Cumbria and Lancashire - Health Protection Agency 

Preparing For Emergencies 

Safer Lancashire 

UK Resilience 

Useful Links from UK Resilience 

Local Authorities 

Blackburn-with-Darwen Unitary Authority 

Blackpool Unitary Authority 

Burnley Borough Council 

Chorley Borough Council 

East Lancashire Partnership 

Fylde Borough Council 

Hyndburn Borough Council 

Lancaster City Council 

Pendle Borough Council 

Preston City Council 

Ribble Valley Borough Council 

Rossendale Borough Council 

South Ribble Borough Council 



West Lancashire District Council 

Wyre Borough Council 

Voluntary Agencies 

British Red Cross 

Radio Amateurs' Emergency Network (RAYNET) 

Rotary International 

Royal Society For The Prevention of Cruelty To Animals 

Salvation Army 

Samaritans 

St John Ambulance 

Victim Support Lancashire 

Womens Royal Voluntary Service (WRVS) 

Other Agencies 

(RADMIL) - Radiation Monitoring In Lancashire

Emergency Plan - Fylde Borough Council

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