MPED-X-Routing-Tender20080721 - Madhya Pradesh State Excise

BID DOCUMENT 

GOVERNMENT OF MADHYA PRADESH 

OFFICE OF THE EXCISE COMMISSIONER 

MADHYA PRADESH STATE EXCISE DEPARTMENT 

MOTI MAHAL, GWALIOR- 474007 

BID NO. EC-1/2008 

APPOINTMENT OF AGENCY FOR PROVIDING TURNKEY 

SOLUTION TOWARDS COMMISSIONING, MANAGEMENT & 

MAINTENANCE OF DATA CENTRE INCLUDING MANAGED WIDE 

AREA NETWORK WITH SUPPLY & INSTALLATION OF SERVERS, 

DESKTOP SYSTEMS AND PERIPHERALS FOR 

IMPLEMENTATION OF INTEGRATED COMPUTERISATION AT 

STATE EXCISE DEPARTMENT 

Received Rs……………………….............................. 

Issued to M/s..……………………….......................... 

Vide M.R. No…………………………….……………………. 

Dated……………........................……………............ 

FOR EXCISE COMMISSIONER, 

M.P. STATE EXCISE DEPARTMENT, 

GOVERNMENT OF MADHYA PRADESH, 

GWALIOR – (M.P.) 

1


MADHYA PRADESH 

MOTI MAHAL, GWALIOR – 474007 

Telephone: 0751-2452810 FAX: 0751-2435598 

COMPETITIVE BIDDING FOR PROVIDING TURNKEY SOLUTION TOWARDS 

COMMISSIONING, MANAGEMENT & MAINTENANCE OF DATA CENTRE INCLUDING 

MANAGED WIDE AREA NEWORK WITH SUPPLY & INSTALLATION OF SERVERS, 

DESKTOP SYSTEMS AND PERIPHERALS FOR IMPLEMENTATION OF INTEGRATED 

COMPUTERISATION OF STATE EXCISE DEPARTMENT. 

BID REFERENCE: BID NO. EC- 1/2008 

Date of Commencement of Sale of 

Bid Document 

Cost of Bid Document 

Postal Charges (if required) 

Bid Security 

Date and Time for Pre-Bid Meeting 

Last Date and Time for Sale of 

Bids 

Last Date and Time For 

Receipt of Bids 

Document 

Date and Time of Opening of 

Bids 

Place of sale, 

submission and 

Opening of Bids and 

Pre Bid Meeting 

Address for Communication 

21 st July 2008 

Rs 5000 only 

Rs 100 only 

Rs 20 Lakhs only 

5 th August 2008 at 12:00 noon. 

20 th August 2008 up to 12:00 noon. 

20 th August 2008 up to 2:00 PM 

20 th August 2008 at 3.00 PM onwards 

Office of the Excise Commissioner, 

Madhya Pradesh, 

Moti Mahal, 

Gwalior (M.P.) 474007 

Office of the Excise Commissioner, 

Madhya Pradesh, Moti Mahal, Gwalior (M.P.) 

474007, Telephone: 0751-2452810 

FAX: 0751-2435598 

Note: This Tender Document is not transferable. 

2

Table of Contents 

SECTION 

Page 

Numbers 

Glossary 04 

Section I : Notice Inviting Bids(NIB) 07 

Section II : Introduction 09 

Section III: Scope of Work 14 

Section IV: Hardware Specifications 21 

Section V : Roles and Responsibilities 87 

Section VI: Project Time Schedule 90 

Section VII: Instructions to Bidders and General Conditions 91 

Section VIII: Payment Schedule 134 

Annexure 1 : List of Project Sites 136 

Annexure 2 : Request for clarification form 146 

Annexure 3 : Bid Form 147 

Annexure 4 : Prequalification form 148 

Annexure 5 : Techinical Bid covering Letter 153 

Annexure 6 : Performance statement form 155 

Annexure 7 : Bid Security form 156 

Annexure 8 : Technical Deviation Form 157 

Annexure 9 : Time Schedule Form 158 

Annexure 10 : Commercial Bid covering Letter 159 

Annexure 11 : Commercial Deviation Form 161 

Annexure 12 : Bill of Material 162 

Annexure 13 : Price schedule for Item no. as mentioned in annexure XII 164 

Annexure 14 : Item wise Price schedule 165 

Annexure 15 :Format for furnishing the roles and responsibility is case of 168 

consortium 

Annexure 16 :Format for List of Computer professionals 169 

3

Glossary 

AAA 

BGP 

Bidder 

BOM/BoM 

BPEL 

BRI 

BSNL 

BU 

CI 

CIR 

CLWH 

CMDB 

CPE 

CPU 

CTD 

DDF 

DEO 

DMZ 

ECO 

e-Governance 

EMS 

ESH 

FC 

FCB 

FLWH 

FMS 

G2B 

G2C 

G2G 

Gbps 

Abbreviations 

Authentication, Authorization and Accounting 

Border Gateway Protocol 

The eligible firms who will participate in tendering process 

Bill of Materials 

Business Process Execution Language 

Basic Rate Interface 

Bharat Sanchar Nigam Limited 

Bottling Unit 

Configuration Item 

Committed Information Rate 

Country Liquor WareHouse 

Configuration Management Database 

Customer Premise Equipment 

Central Processing Unit 

Commercial Taxes Department, GoMP 

Digital Distribution Frame 

District Excise Office 

De Militarized Zone 

Excise Commissioner Office 

Electronic Governance 

Enterprise Management Systems 

Extended Service Hours 

Fibre Channel 

First Commercial Bid 

Foreign Liquor Ware House 

Facility Management Services 

Government to Business 

Government to Customer 

Government to Government 

Gigabits per second 

4

GHz 

GoI/GOI 

GoMP/GOMP 

GUI 

IP 

IPS 

ISDN 

ISP 

IT 

ITB 

ITIL 

ITSM 

LAN 

Mbps 

MCB 

MCU 

MIS 

MLLN 

MPED 

MPED SP 

MTBF 

MTTR 

MUX 

NAD 

NMC 

NOC 

O & M 

OEM 

OFC 

OSPF 

PBH 

PO 

POP/PoP 

PPP 

PRI 

PSU 

QMC 

QoS 

RAS 

RFC 

RFP 

Giga Hertz 

Government of India 

Government of Madhya Pradesh 

Graphical User Interface 

Internet Protocol 

Intrusion Prevention System 

Integrated Service Digital Network 

Internet Service Provider 

Information Technology 

Invitation to Bidder 

Information Technology Infrastructure Library 

Information Technology Service Management 

Local Area Network 

Mega Bits per second 

Modified Commercial Bid 

Multipoint Control Unit 

Management Information System 

Managed Leased Line Network 

Madhya Pradesh Excise Department 

MP Sate Excise Department Security Policy 

Mean Time Between Failure 

Mean Time To Repair 

Multiplexer 

Network Availability for Divisional Level 

Network Management Centre alias NOC 

Network Operations Centre 

Operations and Maintenance 

Original Equipment Manufacturer 

Optical Fiber Cable 

Open Shortest Path First 

Prime Business Hours 

Purchase Order 

Point of Presence 

Public Private Partnership 

Primary Rate Interface 

Public Sector Undertaking 

Quaterly Maintenance Charge 

Quality of Service 

Remote Access Server 

Request for Change 

Request for Proposal 

5

SAN 

SDC 

SI 

SL 

SLA 

SNMP 

SS 

SSL 

STM 

STPI 

TT 

UPS 

UTP 

VLAN 

VLSM 

VPN 

WAN 

Storage Area Network 

State Data Centre 

System Integrator (Selected Bidder) 

Service Levels 

Service level agreement 

Simple Network Management Protocol 

Soft Switch 

Secured Socket Layer 

Synchronous Transmission Mode 

Software Technology Park of India 

Trouble Tickets 

Uninterrupted Power Supply 

Unshielded Twisted Pair 

Virtual LAN 

Very Large Subnet Mask 

Virtual Private Network 

Wide Area Network 

6

SECTION I : Notice Inviting Bids (NIB) 


MADHYA PRADESH, MOTIMAHAL GWALIOR (M.P.) 

Invitation of Bid for Appointment of Agency for Providing Turnkey Solution towards 

Commissioning, Management & Maintenance of Data Center including Managed Wide 

Area Network with Supply & Installation of Servers, Desktop Systems and Peripherals 

for Implementation of Integrated Computerisation of the State Excise Department. 

BID No. - EC-1/2008 

Dated ____________ 

Excise Commissioner, Madhya Pradesh, invites sealed Technical and Commercial Bids for 

Appointment of Agency for Providing Turnkey Solution towards Commissioning, Management 

& Maintenance of Data Center including Managed Wide Area Network with Supply & 

Installation of Servers, Desktop Systems and Peripherals for Implementation of Integrated 

computerization system of the department. 

1. PRINCIPAL ELIGIBILITY CRITERIA:- 

(i) The Bidder must be a Company registered under Indian Companies Act, 1956. 

(ii) The Bidder must have a minimum turnover of Rs. 100 Crores annually during the last 

three financial years consecutively. 

(iii) The Bidder should be established, reputed and reliable Organisation in the field of 

setting up of IT infrastructure of similar nature (data center setup, network setup and 

FMS) and should have implemented minimum three similar Projects in last three years 

having worth of three Crores each.. 

In case of consortium, the Prime Bidders will have to satisfy all the above conditions. 

2. Interested Bidders may obtain complete set of Bid document on submission of a written 

application to the Excise Commissioner, Govt of Madhya Pradesh alongwith payment 

of a non-refundable fee of Rs. 5000/- (Rupees Five Thousand only) in cash or in the 

form of Demand Draft in favour of the Excise Commissioner, M.P. payable at Gwalior 

issued by a Nationalized/Scheduled Bank. The Bid Document may be purchased 

personally during office hours on all working days from 21 st July 2008 to 12:00 noon of 

20 th August 2008. In case the Bid Document is required to be procured by post, 

additional charges of Rs. 100/- (Rupees One Hundred) only must be tendered 

alongwith the written application. 

3. A Pre- Bid meeting of prospective Bidders will be held on 5 th of August 2008 at 12:00 

noon in the Office of Excise Commissioner, Madhya Pradesh, Moti Mahal Gwalior- MP. 

4. Address for communication: Office of the Excise Commissioner,Madhya Pradesh, Moti 

Mahal, Gwalior (M.P.) 474007, Telephone: 0751-2452810 FAX: 0751-2435598. 

5. Bids may be submitted in the Office of the Excise Commissioner, Madhya Pradesh, 

Moti Mahal, Gwalior by 2:00 p.m. on 20 th August 2008. 

7

6. Information about the Bidding Programme 

Date of Commencement of Sale of Bid 

Document 

Cost of Bid Document 

Postal Charges (if required) 

Bid Security 

Date and Time for Pre-Bid Meeting 

Last Date and Time for Sale of Bids 

Last Date and Time For 

Receipt of Bids Document 

Date and Time of Opening of Bids 

Place of sale, submission 

and Opening of Bids and 

Pre Bid Meeting 

Address for Communication 

21 st July 2008 

Rs 5000 only 

Rs 100 only 

Rs 20 Lakhs only 

5 th August 2008 at 12:00 noon. 

20 th August 2008 up to 12:00 noon. 

20 th August 2008 up to 2:00 PM 

20 th August 2008 at 3.00 PM onwards 

Office of Excise Commissioner, Madhya 

Pradesh, Moti Mahal, 

Gwalior (M.P.) 474007 

Office of the Excise 

Commissioner,Madhya Pradesh, Moti 

Mahal, Gwalior (M.P.) 474007, 

Telephone: 0751-2452810 

FAX: 0751-2435598 

7. Prospective Bidders are encouraged to undertake a preliminary study of the 

Department, at their own cost, before they submit their Bids. 

8. Excise Commissioner, Madhya Pradesh reserves the right to reject any or all the 

bids in whole or in part at any time without mentioning any reason thereof. 

Excise Commissioner, 

Madhya Pradesh 

8

SECTION II : Introduction 

Conceptual Design 

The proposed Design has been divided into Hierarchical, Two Layer Architecture as 

shown in the diagram below. 

1 Multiple Core routers at Excise Commissioner office, Gwalior will form the 

Tier-I i.e. Core layer. 

2 Remote Branch routers will reside at Tier-II i.e. Access layer. 

The Conceptual design of MPED WAN is depicted in the diagram given below: 

EXCISE WAN LAYOUT 

Central HQ 

(DC) 

Intranet Router 

Internet 

Router 

Channelized n*E1 

Link 

2Mbps LL 

256 Kbps LL 

Link Service Provider 

Excise Dept/ 

Warehouse/ 

Bottling 

INTRANET 

INTERNET 

External User 

9

Data Centre 

An exclusive Data Centre requirement is envisaged for MPED to co-locate servers of 

various applications and networking and security devices for successful implementation. 

This infrastructure will be setup at the Excise Commissioner office Gwalior. 

A typical description of the Data centre desired building blocks is as follows 

1 Server Room 

2 SAN / NAS area 

3 Internet Security Area (DMZ) 

4 Networking equipments Communication Room 

5 Data Centre Operators area (DBA, Sysadmin’s, network administrator’s 

operations) 

6 UPS and Electrical Panel room. 

7 Printer Room (can be outside the Data Centre) 

8 Backup and media storage room (Outside data centre) 

9 Reception Area/ Conference room 

Data centre: Salient Features: 

MPED users access through DMZ (De Militarized Zone) 

• Internal users (Employee) will access the application through Point-to-Point 

Lease Lines. 

• Application for internal / Departmental users will be deployed in MZ. 

• Redundant firewall will be deployed to create first layer of defense for DMZ. 

• IPS will be deployed as second layer of defense for intranet traffic. 

• Web servers will access the data base servers in MZ. 

• Other servers including antivirus, etc will be deployed in DMZ. 

10

Access through Internet DMZ (De Militarized Zone) 

• Accessibility of the application for external user / Non Departmental users 

through Internet. 

• Two Internet links, 2 Mbps each from different Internet Service providers will 

terminate on redundant switches through routers. 

• Load balancers will connect for link load balancing of Internet traffic. 

• Redundant Firewall will be deployed to create first layer of defense for DMZ. 

• IPS will be deployed as second layer of defense for Internet traffic. 

• Web servers will be load balanced using server load balancers. 

• Web servers will access the data base servers in MZ. 

• Other servers including Mails, DNS, Proxy, Anti Virus etc will reside in the 

DMZ. 

Data Storage in MZ (Militarized Zone) 

• Second set of redundant firewalls deployed will create one MZ for database / 

SAN / storage servers. 

• IPS will be deployed as second layer of defense for database servers 

11

Symbolic block digram for MPED 

Intranet Zone 

Excise Locations 

MP Excise DC Layout 

INTRANET 

Intranet Router 

Management Zone 

Gigabit L2 

Switch 

Core 

Switch + 

FW 

Gigabit L2 Switch 

Militarized Zone 

Management Servers 

LAN users of DC 

L2 Switch 

Internal DC LAN Zone 

App 

Server 

DB 

Server 

Backup 

Server 

Staging 

Server 

De-Militarized Zone 

Server LB 

Gigabit L2 Switch 

2Mbps LL 

Internet 

Web 

Server 

Mail 

Servers 

FTP 

Servers 

Proxy 

server 

AV 

server 

Internet 

Firewall (Different 

Make ) 

+IPS 

Internet 

Router 

Public Zone 

12

Militarized Zone 

Appln. 

Servers 

DB 

Servers 

Backup 

Servers 

Staging 

Servers 

LAN users at DC 

FC switch 

FC switch 

SAN 

13

Section III: 

Scope of Work 

The scope of work for the selected Vendor is broadly categorized into the following: 

Activity 

No 

Scope of Work Area Description of Scope of Work/ 

Deliverables for the Activity 

1 Creating Centralized Data 

Centre 

Vendor has major responsibility to create 

world-class centralized Data Centre. This 

includes supply, installation and 

maintenance of required hardware 

equipments, Network Operating Systems, 

Database Application packages and 

required Power Backup. 

2 Solution Design The Vendor shall perform the following 

tasks: 

1. Design of Data Centre Site. 

2. Design of LAN, WAN and connectivity 

as per requirement with proper 

documentation. 

Note: 

1. The design scope is restricted to 

suggesting modifications only. The framework 

is already the part of RFP. 

2. The bidder may quote for items that for him 

are essential to complete the solution. Must 

required components over and above the 

given BoM (like extra servers / LICENCEs for 

EMS etc) would be taken in comparison. 

3. Solution Implementation 1. Deployment of required Servers, 

Storage, Desktops, Peripherals 

and Data Network at specified 

locations. 

2. Vendor based on the solution 

implementation plan, has to 

create Logical IP Schemes with 

Routing Tables and ACL for 

Intranet / LAN and deploy the 

same with proper documentation. 

3. Creation of logical and physical 

Security Plans for Data Centre, 

Data Networks and Desktops 

14

4. Testing and Acceptance The Vendor must build up an overall 

plan for testing and acceptance of 

system, in which specific methods 

and steps should be clearly indicated 

and approved by MPED. The 

acceptance test plan will be defined by 

the Bidder, agreed and approved by 

MPED and include all the necessary 

steps to ensure complete functionality, 

operation and performance of the 

system. 

1. All levels of testing will be conducted 

at the installation sites. 

2. Testing must demonstrate that the 

new systems satisfy the operational and 

technical performance criteria. 

3. It is Vendor’s responsibility during the 

tests to evaluate and recommend any 

further changes to the infrastructure. 

Any recommendations for change will be 

discussed with MPED. 

4.Testing Methodology/Techniques 

The Vendor must outline the 

methodology that will be used for 

testing. 

5. The Vendor must define the various 

levels or types of testing that will be 

performed. 

6. The Vendor must provide necessary 

checklist/documentation that will be 

required for testing. 

7. The Vendor must describe how the 

testing methodologies will conform to 

requirements. 

8. The Vendor must indicate how one 

will demonstrate to MPED that all 

functions in the new system installed 

have been tested. 

Operational Acceptance Tests 

1. MPED (with the assistance of the 

Supplier) may perform the following 

tests on the System and its Subsystems 

following Installation to determine 

whether the System and the 

Subsystems meet all the requirements 

mandated for Operational Acceptance. 

15

Testing Methodology/Techniques 

Successful completion of the contract 

will be gauged through a series of 

formal acceptance tests performed on 

all aspects of the system 

1. Security 

2. Testing Components and Component 

Integration 

3. Testing System Interfaces 

4. Testing for 24x7 availability 

5. Measuring response time, throughput 

and availability etc. 

User Information Testing 

1. The user documents, if applicable, will 

be reviewed for clarity, ease of use, 

details of all required system facilities, 

and details of all system error messages 

together with sufficient information to 

allow the replications of errors etc. 

The acceptance tests shall demonstrate 

that the Bidder has met each and every 

requirement specified within the contract 

and has delivered an effective operational 

system. 

Acceptance Milestones 

The acceptance test process will involve: 

1. Vendor (Agency) and MPED signoff 

the acceptance test result (to be provided 

by the Agency) sheet for each site. 

2. Agency and MPED signoff the final 

acceptance after the installation of 

system. 

Location of Acceptance Tests 

All acceptance tests will be performed at 

office/s of MPED as indicated in the 

Schedule of Requirements. 

Acceptance Test Responsibilities 

Project Management Committee will be 

responsible for tests and also will be 

responsible for recommendations of the 

final rating of all acceptance test results 

16

to MPED. 

At the end of acceptance test, MPED will 

provide either: 

A formal letter of acceptance if the Bidder 

has met contractual obligations, or 

A statement of which obligations have not 

been met and must be met before 

acceptance can be granted 

Fault Correction 

The Vendor will be responsible for 

correcting all faults found during the 

acceptance process at no extra cost to 

MPED. 

Complete System Acceptance 

At the end of the System Acceptance 

period, MPED will acknowledge complete 

system acceptance in writing to the 

Vendor upon completion of the following: 

All required activities as defined in the bid 

document including all changes agreed 

by MPED and delivered by the Vendor 

and accepted by MPED 

All required system functionality as 

defined in the bid document including all 

changes agreed by MPED and delivered 

by the Vendor and accepted by MPED 

All required documentation as defined in 

this bid document including all changes 

agreed by MPED and delivered by the 

Vendor and accepted by MPED 

All required training as defined in this bid 

document including all changes agreed 

by MPED and delivered by the Vendor 

and accepted by MPED 

All identified shortcomings/defects in the 

systems have been addressed to 

MPED’s complete satisfaction 

The Vendor must agree to above criteria 

for complete system acceptance and 

further agree that: 

It will provide without additional charge to 

MPED and in a timely manner, all 

additional services and products 

(hardware and Software (if applicable)) 

not identified and accounted within the 

proposal as may be necessary to correct 

17

all problems which are preventing 

acceptance. 

In order to accept the system, MPED 

must be satisfied that all of the work has 

been completed and delivered to MPED’s 

complete satisfaction and that all aspects 

of the system perform acceptably. The 

functional/logical acceptance of the 

system will only be certified when the 

proposed system is installed and 

configured at the sites according to the 

design and all the detailed procedures of 

operating them have been carried out by 

the Bidder in the presence of MPED staff. 

5. Integration of the required 

infrastructure 

6. Operational Support and 

Maintenance (O and M) 

Vendor will support and provide 

necessary inputs for Integrating the IT 

Infrastructure by coordinating with 

Application Developer for commissioning 

and smooth maintenance of the system. 

Hardware Integration will be taken up 

only after Software Integration. 

The Vendor (Agency) shall provide 

operational support and maintenance 

services for a period of 60 months from 

the date of Acceptance of Total Hardware 

and Software including Application.The 

Application shall be ported on the 

supplied hardware within 4 months of the 

installations at all sites. The Project will 

be declared ‘Go-Live’ and this ‘Go-Live’ 

date will be the start of warranty of overall 

system. The system administration, 

security administration, database 

administration, network administration 

and end-user problem resolution are the 

part of operational activity. The 

Department will have the option to ask 

the Vendor to provide such operational 

support and maintenance services for a 

further period of up to 12 months, for 

which work contract will be issued on the 

annual basis on the rates quoted by the 

Vendor in the Price Schedule. The 

operational support shall ensure that the 

18

solution is functioning as intended and 

attending to all the problems associated 

in operation of the deployed system. 

7. Solution Warranty The Vendor warrants that the systems 

and overall solution supplied shall have 

no defects arising from design or 

workmanship or any act or omission of 

the service provider. The warranty shall 

remain valid for a period of 60 months 

from the “Go-Live” date. 

8. Comprehensive Training The Vendor is required to train/retrain if 

required the designated technical and 

end-user staff to enable them to 

effectively operate the system. 

The Vendor shall also be responsible for 

re-training the operators whenever 

changes are made in the solution. 

9. Solution 

Documentation 

Deliverables for Activity 8: 

1. Advance Administration training 

for Data Centre Administrators for 

10 Days to perform required 

tasks. 

2. User Training about 10 

officers/employees in Class III and 

above in MPED, in 2 batches for 

deployed system 

3. Syllabus and Manual for Training 

plan for the departmental users to 

be approved by Competent 

Authority beforehand. 

4. Issue supporting documentation 

such as Training material, User 

Manuals, Maintenance Manuals, 

etc on 1:1 basis. 

Preparation of documents including 

Technical and User Manuals, Operational 

Manual, Maintenance Manuals, etc. 

Bidder shall obtain the sign-off from 

Competent Authority for all the 

documents submitted for the solution. 

Deliverables for Activity 9: 

1. Technical, Operational and User 

Manuals for operation of the 

deployed solution. 

19

2. Maintenance manuals for Data 

Centre and Networks. 

3. Network Diagrams for Data 

Centre and Networks 

4. Documentation of IP and Subnet 

Scheme, Routing Tables and 

ACL etc. deployed for Intranet. 

5. Documentation of all device 

configurations such as firewall 

etc. 

The successful bidder would be 

responsible to keep the entire 

above document current for the 

total period of support. Bidder is 

required to furnish its policy to 

achieve the same. 

20

4. SECTION IV: Hardware Specifications 

Hardware and Networking Components Specifications 

4.1) Data Base Server 

Server 

Feature 

CPU Speed 

RISC / EPIC Based 64 Bit Processor architecture 

Description 

1.6 GHz or higher. Vendor should offer the highest clock speed and cache supported on the offered model with 

latest supported server chipset offered by the vendor. 

Offered Servers should have Binary compatibility with the earlier and later generations of processors and 

Operating System. 

System Performance 

Offered Servers should have Hardware Service Processor Support and Diagnostics. 

The populated Server should offer estimated 300000 TPMC upgradeable to 600000 ratings and should be 

verifyable. Accordingly the No. of CPUs to be Configured 

In box Upgradability 100% 

Cache 

Memory Type 

Memory Scalability 

Internal Disks 

TPMCs claimed by each vendor must be derived from published benchmark for the system offered. If the 

benchmark for the system is not available on the website then the TPMC claimed should be in line with the 

published benchmark for a more high-end system than the offered server. 

L3 cache - at least 24 MB or more 

To be populated with 32 GB DDR2 RAM 

Scalability upto 256 GB DDR2 RAM 

Populated with 4 nos. of 146 GB 15 krpm SCSI/FC/SAS hard disks 

I/O Slots Atleast 5 nos. of PCI-X/PCI-Express full-length slots upgradable to 12 

LAN Connectivity 

SAN Connectity 

Removable Media 

Integrated I/O 

4 nos. of Auto sensing 10/100/1000 Ethernet ports with 2 nos. of ethernet Adapters 

4 nos. of 4 Gbps Fibre Channel ports with 2 nos. of HBAs 

Internal DVD-ROM Drive of latest speed 

Internall SCSI/SAS DAT Drive of 36/72 GB 

2 nos. of 10/100/1000 Mbps Ethernet Ports 

Atleast 2 nos. of SCSI/FC/SAS Controllers 

Atleast 3 nos. of USB ports 

2 nos. of RS-232 serial port for general Use 

2 nos. of 10/100Base-T LAN for Remote Management 

Partition 

Power & Cooling 

Racking 

Operating System 

Servers offered 

Should have 

Support for 

Mandatory support for Sub-CPU partition and and Whole CPU partition with separate OS instance for each 

partition 

Redundant Hot Swappable Power Supply & Fans 

Server should come with Field Rack Kit 

RedHat Advanced Server Platform Ver 5.1 or Higher with unlimited User LICENCE, Application Clustreing at O 

S Level 

- Dynamic deallocation of PCI slots, 

- Dynamic deallocation of RAM, 

- Dynamic deallocation of CPU 

- Dynamic deallocation of HDD 

- Hot swap HDD, 

- Hardware RAID, 

- Redundant power supplies and cooling fans, 

21

- Dynamic resource management & utilization capability, 

- Advanced remote system management capabilityShould be supported 

- Error Detection and Notification 

- Real time System Monitoring 

Warranty 

On-Site 24x7 for 5 years. 

4.2) Application Server (Rack mountable 4 U) 

Feature 

CPU 

Memory 

DIMM Slots 

Raid 

Description 

Two Intel Xeon MP E7310 1.60 GHz, 4MB cache, 1066MHz FSB Quad core processor or 

better capable of Quad processing (supplied with 2 Quad core processors as standard, 

Expandable up to 4 Processors) 

32 GB 667 MHz DDR2 FBD RAM upgrade ability option up to max. 256 GB. 

8 DIMM Slots to facilitate easy upgradeability and free slots 

Hardware RAID 0,1,5 support 

Mother Board 

Fiber Connect 

HDD 

Form Factor 

Ethernet Interface 

VGA 

PCI Slots 

Ports 

Keyboard 

Mouse 

Optical Drive 

Power Supply 

Cabinet Features 

Mgmt Features 

Intel 7300 chipset based Motherboard 

Dual Port Fiber Adapter to connect to SAN 

4 x 146 GB, 15000 rpm SAS Hot Plugable. 

4U 

Integrated Dual Gigabit Ethernet controllers with IO/AT support on Linux & Windows 

environment 

At least 16 MB integrated on motherboard 

1 PCI 32bit, 2 PCI-X 64bit & 2 PCI-e x4 Slots 

1serial port, 4+2 USB, 2* PS/2 

107 keys OEM PS/2 

OEM PS/2 

Slim DVD/ CD-RW drive 

1+1 Hot Swappable Redundant Power Supply 

Cabinet should have min. 2 System fans with fan speed monitoring. 

CPU Process utilization, device lock, HDD change alert, Autonomous Hardware Event 

Logging, remote reboot and power off, threshold setting, onboard network controller should 

be capable of supporting Input-output acceleration technology that is capable of enhancing 

the network data transfer speed with bypassing the CPU. 

Operating System RedHat Advanced Server Platform Ver 5.1 or Higher with unlimited User LICENCE, 

Application Clustreing at OS Level 

Design standard 

and safety 

Statndard 

Warranty 

UL,FCC,ROHS 

On-Site for 5 years comprehensive 

22

4.3) Web Server ((Rack mountable) 

Feature 

CPU 

Memory 

DIMM Slots 

Chipset 

Mother Board 

HDD 

Disk Controller 

Raid 

Form Factor 


VGA 

PCI Slots 

Ports 

Keyboard 

Mouse 

Optical Drive 


Description 

2 x Intel Quad core Xeon E5405 series, scalable upto 4 Processors 

32 GB, FBDIMM DDR2 667 MHz ECC DDR Memory with 64 GB Memory Upradability 

8 DIMM Slots to faclitate easy upgradability and free slots 

Intel 5000 Series Server class chipset 

Server Class Mother Board with Server Class Chipset 5000 series having a minimum of 2 

PCI slots including next generation 1 no. PCI-express slots and supporting upto 1333 MHz 

FSB 

4 X 300 GB SAS Hot swap 15k RPM HDDs 

Integrated 4 Port SATA II controller 

Hardware RAID 0,1,5 support 

4U 

Integrated dual Gigabit ethernet controllers with IO/AT support on Linux & Windows 

environment 

At least 16 MB integtrated on motherboard 

4 PCI Express 

1serial port, 4+2 USB, Dual Gigabit Ethernet ports, 2* PS/2, 1* VGA 


OEM PS/2 

Slim DVD ROM drive 


Additional Features Virtualization technology, EIST and Execute disable bit 

Mgmt Features CPU Process utilization, device lock, HDD change alert, Autonomous Harware Event 







and safety 

Statndard 

Warranty 

UL,FCC,ROHS 

On-Site for 5 years comprehensive warranty 

23

4.4) Specification for Mail server (Rack mountable) 

Feature 

CPU 

Memory 

DIMM Slots 

Chipset 

Mother Board 

Description 

2 x Intel Xeon E5405 , 2.0GHz (1333 MHz FSB) with 12 MB L2 Cache Memory and 

EM64T 

16 GB, FBDIMM DDR2 667 MHz ECC DDR Memory with 32 GB Memory 

Upradability on 8 DIMMs 

8 DIMM Slots to faclitate easy upgradbility 

Intel 5000 Server class chipset 

Server Class Mother Board with Server Class Chipset 5000 series having a minimum 

of 6 PCI slots including next generation PCI-express slots and supporting 667,1066 

and 1333 MHz FSB 

Disk Drives 2 x 176 GB SAS 15K RPM HDDs 

Disk Controller Integrated SAS controller with RAID 0 & 1support 

Form Factor 4 U 

Ethernet Interface Dual Gigabit ethernet controllers with IOAT support on Linux & Windows environment 

VGA 


PCI Slots 

4 * PCI express 

Ports 

1 serial ports, 6 USB, Dual Gigabit Ethernet ports, 2* PS/2, 1* VGA 

Keyboard 

104 keys OEM 

Mouse 

OEM 

Optical Drive DVD ROM 

Power Supply Hot Swappable Redundant Power supply 

Cabinet Fans Cabinet should have min. 3 Hot Swappable fans. 

CPU Process utilization, device lock, HDD change alert, Autonomous Harware Event 

Logging, remote reboot and power off, threshold setting, onboard network controller 

Management Features should be capable of supporting Input-output acceleration technology that is capable 

of enhancing the network data transfer speed with bypassing the CPU. 


Design standard and 

safety Statndard 

Warranty 

RedHat Advanced Server Platform Ver 5.1 or Higher with unlimited User LICENCE, 


UL,FCC,ROHS 


24

4.5 a) DNS/ DHCP Server (Rack mountable) 

Feature 

CPU 

Memory 

DIMM Slots 

Chipset 

Mother Board 

HDD 


Form Factor 


Additional LAN 

Connectivity 

VGA 

PCI Slots 

Ports 

Keyboard 

Mouse 

Optical Drive 


Mgmt Features 

Description 

Intel Quad core Xeon E5405 series, scalable upto 2 Processors 






FSB 

2 X 146GB SAS Hot swap 15k RPM HDDs 


4 U 


environment 

Dual port Gigabit Ethernet adaptor 





OEM PS/2 










and safety 

Statndard 

Warranty 

UL,FCC,ROHS 


25

4.5b) FTP Server (Rack mountable) 

Feature 

CPU 

Memory 

DIMM Slots 

Chipset 

Mother Board 

HDD 


Form Factor 


VGA 

PCI Slots 

Ports 

Keyboard 

Mouse 

Optical Drive 


Mgmt Features 

Description 







FSB 



4 U 


environment 





OEM PS/2 










and safety 

Statndard 

Warranty 

UL,FCC,ROHS 

On-Site for 5 years comprehensive. 

26

4.5 c) Antivirus Server ((Rack mountable) 

Feature 

CPU 

Memory 

DIMM Slots 

Chipset 

Mother Board 

HDD 


Form Factor 


VGA 

PCI Slots 

Ports 

Keyboard 

Mouse 

Optical Drive 


Mgmt Features 



and safety 

Statndard 

Warranty 

Description 







FSB 



4 U 


environment 





OEM PS/2 









UL,FCC,ROHS 


27

4.5 d) Proxy Server ((Rack mountable) 

Feature 

CPU 

Memory 

DIMM Slots 

Chipset 

Mother Board 

HDD 


Form Factor 


VGA 

PCI Slots 

Ports 

Keyboard 

Mouse 

Optical Drive 


Mgmt Features 

Description 







FSB 



4 U 


environment 





OEM PS/2 










and safety 

Statndard 

Warranty 

UL,FCC,ROHS 


28

4.5e) Domain Controller Server ((Rack mountable) 

Feature 

CPU 

Memory 

DIMM Slots 

Chipset 

Mother Board 

HDD 


Form Factor 


VGA 

PCI Slots 

Ports 

Keyboard 

Mouse 

Optical Drive 


Mgmt Features 



and safety 

Statndard 

Warranty 

Description 







FSB 



4 U 


environment 





OEM PS/2 







RedHat Advanced Server Platform Ver 5.1 or Higher with unlimited User Licence, 


UL,FCC,ROHS 


29

4.5 f) Management Server ((Rack mountable) 

Feature 

CPU 

Memory 

DIMM Slots 

Chipset 

Mother Board 

HDD 


Form Factor 


VGA 

PCI Slots 

Ports 

Keyboard 

Mouse 

Optical Drive 


Mgmt Features 



and safety 

Statndard 

Warranty 

Description 







FSB 



4 U 


environment 





OEM PS/2 









UL,FCC,ROHS 


30

4.5 g) Staging Server (Rack mountable) 

Feature 

CPU 

Memory 

DIMM Slots 

Chipset 

Mother Board 

HDD 


Form Factor 


Fiber Connect 

VGA 

PCI Slots 

Ports 

Keyboard 

Mouse 

Optical Drive 


Mgmt Features 



and safety 

Statndard 

Warranty 

Description 







FSB 



4 U 


environment 






OEM PS/2 









UL,FCC,ROHS 


31

4.5 h) Backup Server (Rack mountable) 

Feature 

CPU 

Memory 

DIMM Slots 

Chipset 

Mother Board 

HDD 

Fiber Connect 


Form Factor 


VGA 

PCI Slots 

Ports 

Keyboard 

Mouse 

RAID 

Optical Drive 


Mgmt Features 



and safety 

Statndard 

Warranty 

Description 







FSB 




4 U 

Integrated Dual Gigabit ethernet controllers with IO/AT support on Linux & Windows 

environment 





OEM PS/2 

Support for RAID 0, 1, 5 with SAS Drives 









UL,FCC,ROHS 


4.5 i) KVM Switch: 

8 Port KVM Switch with necessary cables, connectors and consoles. 

32

4.6) System Software Components 

No. System Software Name Purpose 

1 Oracle Database – Enterprise Edition DB 

2 Oracle Real Application Cluster DB availability 

3 Diagnostic Pack-Database DB Performance + management 

4 Tuning Pack-Database DB Performance + management 

5 Partitioning Performance Optimization 

6 Web Logic Application Server – Premium Edition J2EE Container + Integration 

7 Crystal Reports Developer pack Qnty-1 Reporting Tool 

8 Oracle Software update licence and Support for 5 years Annual Technical Support. 

9 

10 

Web Logic Application Server ATS for 5 years 

Hibernate Standard Subscription for 5 years 

Annual Technical Support 

Annual Technical Support 

Application Server and Database Server have to run on active-active clustered mode 

4.7) Specification for Fiber Channel SAN Solution 

Specifications for Minimum 5 TB Usable FC SAN Solution 

S.N. Feature Required Product Specifications 

1 Rack Mount 

The Proposed SAN Array must be rack mounted (Adequate rack should be 

supplied) 

2 Controller 

The Disk Storage array shall support Dual Redundant, hot-pluggable; Active- 

Active array controllers with latest generation PCI Express interconnect 

technology for high performance and reliability. Hardware RAID should be 

achieved using the controllers, which should use a combination of hardware 

and array microcode/operating environment, to ensure performance and data 

integrity. 

3 

Front & Back 

End FC 

Connectivity 

The Proposed SAN Array should be configured with minimum 4 x 4Gbps FC 

front end host / switch ports and minimum 2 x 4 Gbps back end disk ports, 

spread across Dual controllers. 

5 Cache 

The Proposed SAN Array should be configured with at least 2GB cache 

across dual controllers with dual cache mirror interconnect paths. The same 

should be scalable in future to 16GB Cache across dual controllers. Cache 

should be mirrored between the Active- Active controllers on separate Inter 

controller paths. The inter controller paths should be redundant (at least 2 

paths) to prevent disruption if one path fails and the interconnect technology 

should be on a 4Gbps backbone. 

6 Disk Support 

The Proposed SAN Array should be able to support minimum of 100 disks in 

the array supplied from Day One and should be expandable in future. 

Maximum Expansion to be specified in the Remarks Section. Maximum 

possible expansion will be part of Technical Evaluation also. 

The Proposed SAN Array should be configured with minimum: 

7 

Required Disk 

Space 

30 Nos. of 300 GB, FC, 15K RPM, 4 Gbps, Dual Ported Drives 

Minimum 5 TB Usable Capacity is required on Raid 5 (4+1) 

Above-mentioned Usable Capacity requirements are exclusive of all 

necessary required Global hot spares. Hence each spindle capacity type 

33

8 RAID 

9 OS Support 

10 Virtual LUN 

migration 

required above should have independent pool of minimum required 

global hot spares 

The Proposed SAN Array should support RAID Levels: 0, 1, 1/0, 3, 5 & 6. If 

any of the mentioned Raid Groups are not supported by the Bidder/OEM, 

then kindly propose equivalent features, with supporting whitepaper validation 

documents from third party agencies 

Support for Windows 2000/2003, HP-UX, IBM AIX, LINUX, Solaris OS. 

Vendors to provide a detailed interoperability list of supported configurations 

(including OS, HBAs, switches, cluster software, firmware, etc.) and the same 

should also be available to the customer for quick reference on the vendor’s 

public domain. 

It should provide the following flexibility within the storage system while 

applications are online with continued data access to the same LUNs (at the 

LUN granularity level): 

a) to migrate LUNs within the array to balance performance across 

spindles 

b) To move data within the array between drives of different capacities 

& types 

c) to migrate LUNs from one level of RAID protection to another (e.g. 

RAID 5 to RAID 1/0). 

11 Redundancy Provision for Redundancy of Disk Drives, Controllers, Fans & Power Supplies 

12 

Cache Data 

Backup 

13 SAN security 

14 

15 

16 

17 

Dynamic LUN 

Expansion 

Upgradeability 

/ Investment 

Protection 

Management 

Software 

Remote 

Diagnostics 

18 Connectivity 

19 

20 

PIT / 

Snapshot / 

Clone 

Software 

HBA Load 

balancing, 

Multi pathing 

and Auto 

Failover 

software 

In case of power failure, the SAN array must be provided with cache 

protection mechanism to ensure no loss of data in cache (Cache De-Stage), 

irrespective of duration of power outage or for minimum 72 hrs. 

The Proposed SAN Array should provide mapping of host to LUN, LUN 

Masking, Audit Logging, Security Administrator role, IP filtering and 2048bit 

asymmetric encryption support 

The Proposed SAN Array must support storage virtualization via online 

expansion of LUN’s through both concatenation as well as striping methods. 

The Proposed SAN Array should be field upgradeable to higher model in the 

family through data-in-place upgrade without requiring forklift upgrade of the 

SAN Arrays. The proposed SAN Arrays should also support NAS Gateway 

connectivity via FC SAN Switches without requiring forklift upgrade of the 

SAN Arrays or any Software 

The SAN Management software should be array based and provide GUI / 

web based management with complete Reporting features like LUN Usage, 

Empty Space etc. Alternately the SAN management console should be 

offered in high availability mode so as to ensure that failure of the console 

does not impact the ability to manage the SAN storage array. 

The Proposed SAN Array should support Web based, Email facility for 

remote service & also support dial-in / dial-out to report errors and warnings. 

The Proposed SAN Array should be able to connect 4-6 hosts on Fiber 

Channel through Dual Redundant 8 Port, 4Gbps FC Switches with requisite 

10 Mtr LC-LC Cables & Accessories (required in pair) . 

The SAN Array should support optional Snapshot or Point-in-time Copy 

functionality for snapshot and full copy of the production LUN’s / volumes. 

The storage solution should support specialized host-based HBA Load 

Balancing, Multi pathing & Auto Failover software along with the Storage 

system for various Operating Systems including but not limited to those 

mentioned above. Relevant software for this functionality should be proposed 

for all servers connected to the SAN with dual or more HBAs. Vendors should 

offer specialized host-based software, not just native OS-based failover 

34

drivers/functionality such as MPIO / MPxIO / PVLinks / QLogic FO driver etc. 

21 

Disaster 

Recovery 

Support 

22 SAN Switch 

23 

Warranty, 

Compliance, 

ISO and 

Support 

The Storage Array should support storage-based data replication in both 

synchronous, asynchronous mode. 

The Proposed SAN Switches should have minimum configuration as below : 

8 x 4 Gbps FC Ports Active Per Switch with expansion possibility of 8 

Additional Ports of 4 Gbps FC 

All Ports Should be auto-sensing 1, 2, and 4 Gbit/sec Fibre Channel 

Native E_Port switch Interoperability 

4-port increments through Ports on Demand LICENCEs 

Minimum Aggregate bandwidth should be 128 Gbit/sec end to end 

Maximum fabric latency should be not more then 1.2 µsec with no 

contention, cut-through routing at 4 Gbit/sec 

Should support Media types like Small Form-factor Pluggable (SFP) 

laser, Short-wave up to 500 meters (1640 feet) and Long-wave up to 10 

kilometers (6.2 miles); 

5 Yrs. 24x7x4 On Site Hardware Warranty & 5 yr Software Warranty and 

Compliance should be on OEM Letter Head. Products should be 

manufactured under ISO 9001 &14001 units. Pls. provide the valid 

certificates. 

4.8 ) SAN Switches 

4 (four) Gbps Fiber Switches, 12 ports or more & relevant S/w with LICENCEs for 

integration of Servers with Storage 

4.9) Tape Library (To be connected to SAN) 

Specification 

Tape Autoloader 

Bar code reader 

Catridge Capacity 

Data Transfer 

Compression 

Reliability 

Management 

Features 

Standards 

No. of Catridge 

media 

Description/Requirement 

The Tape system should be configured with Two LTO Gen4 Fibre drives and 30 slots 

and should be scalable to 6 drives and 120 slots. 

Bar code reader to be provided 

Each cartridge should be have at least of 800 GB of native capacity 

The Data transfer rate should be at least 120 Mbps uncompressed. Vendor to mention 

the maximum possible. 

2:1 compression should be possible 

a) The tape media should offer reliability such as servo tracks and read after write 

verify. 

b) It should support redundant power supplies and fans. 

Remote Management software should be supported that helps monitoring of tape 

library 

The tape library should be SNMP and SMI-S compliant 

40 Nos. of Bar coded Gen 4 cartridges of 800/1600 GB capacity to be provided along 

with the Tape Subsystem. 

35

4.10) Backup Software as per specifications 

Sl. 

No. 

Minimum Specification 

Should be available on various OS platforms such as Windows 2000/ NT, Linux and UNIX platforms and 

1 be capable of supporting backup / restores from various platforms including TRU64 UNIX, HP-UX, IBM 

AIX, Linux, NetWare. Both Server and Client software should be capable of running on all these platforms 

2 The backup solution should also support online backup of databases through appropriate agents. 

Should have built-in centralized management feature by which all Backup servers can be managed from 

3 

central location. 

Ability to backup data from one platform and restore it from another to eliminate dependence on a 

particular OS machine and for disaster recovery purposes. For example Data backed up from AIX 

4 

attached tape can be restored through Windows attached tape drives (of course same tape drive) in case 

AIX server or interface is faulty. 

5 Software should have full command line support on above mention operating systems. 

6 The backup software should be able to encrypt the backed up data using 256-bit AES encryption. 

Should have SAN support on above mention operating systems. Capable of doing LAN free backups for 

7 

all platforms mentioned above. 

8 Should have built-in Alert support. This feature should support e-mail, SMS broadcast messages etc. 

9 Software should support cross platform Device & Media sharing in SAN environment. 

10 

Software should have Multi-streaming backup facility. Backup multiple clients’ data on the tape 

simultaneously. 

11 Should have cross platform Domain Architecture for User management. 

12 

Should have in-built media management & rotation schemes, Should have in-built scheduling system and 

should have firewall support. 

13 

The Backup software should have the ability to report inactive files, which will help the customer decide 

what to backup/archive. 

Should support backups for clustered servers and support industry popular clusters like HACMP Sun 

14 

cluster, MSCS, HP service guard, EMC cluster, i.e. should have the ability to backup data from clustered 

servers from the virtual client, backing up data only once and giving consistent backup in case of failover 

of nodes. 

15 The software should support virtual platform like VMware and should also support software distribution. 

16 

Should support “Hot-Online” backup for different type of Databases such as IBM DB2, Oracle, MS SQL, 

Sybase etc. 

17 Should support LAN-free Backup / Restore capabilities. 

18 

Should support clustered configurations of the backup application in a cluster. I.e. backup application 

should failover as a highly available resource in a cluster. 

Software should have an inbuilt feature for Tape to tape copy feature (cloning, within the tape library) to 

19 make multiple copies of the tapes without affecting the clients for sending tapes offsite as part of disaster 

recovery strategy. 

Pricing of the software not to be dependant on the number of CPUs of the UNIX machines. Upgrading the 

20 UNIX machines and increasing CPU should not have any commercial implications in terms of renewing 

LICENCEs or buying additional LICENCEs. 

21 

Should have the optional ability of staging the backup data on a disk and then de-stage to a tape based 

on the policy for faster backups. 

22 

Should support Advance backup to disk backups where backups and restores from the backup media 

(disk in this case) can be done simultaneously. 

23 

Should have the ability to configure retries for backups of a client in case the client is not available on the 

network due to reboot or network failures. 

36

4.11) Gateway ANTI-VIRUS AND ANTI-SPAM 

General Features 

Antivirus Features 

The solution must support mass mailing virus detection 

The solution must support mail attachment virus detection 

The solution must support Malformed Mail format detection 

The solution must have a built in Safe Stamp feature 

The solution must have its own Updated Recommended Virus Extensions 

The solution must support at least 19 types of Compression algorithms 

Files / Email / Messenger scanning - remove viruses from email and instant messaging 

Built-in Firewall protection - prevent unknown threats from entering your PC 

Rootkit detection 

Support Windows® /XP Pro/Vista/2000/2003 and PDA operation systems such as Windows Mobile, 

Symbian and etc. 

Email scanning supported for POP3-compatible email clients 

Automatic updates 

AntiSpam Features 

The solution must support Heuristics-based mail header detection for Spam 

The solution must support Heuristics-based scanning of the mail body for Spam 

The solution must support administrator defined Anti-Spam exception list (approved list) 

The solution must support administrator-defined non-approved list of known spammers. 

The solution should be able to detect Spam based on multiple categories (such as general, commercial 

email, Get rich quick, pornography, Racially insensitive content). 

The solution should be able to take action based on the category in which Spam is detected. 

The solution must be able to take different action based on the different sensitivity level of Spam 

detection. 

The solution must provide alerts based on action taken on the Spam mail 

Content Filtering Features 

The solution must support Content Filtering 

The solution must support Keyword search in message body 

The solution must support Attachment scanning for MS Office 

The solution must be able to scan by message subject, header, body, and attachment objects 

The solution must support Attachment Filtering 

The solution must be able to block attachment by file name and extension 

The solution must be able to block attachment by real file type (file header based checking) 

The solution must be able to block attachment by number 

The solution must be able to strip off attachments 

The solution must be able to block message by mail size 

The solution must be able to block message by attachment size 

The solution must support Anti-Spam filtering 

The solution must have its own Spam list that should be updated automatically 

The solution must have the ability to add legal disclaimers to the message 

The solution must be able to postpone sending of over size message 

The solution must support recognition of common faults in email 

The solution must support Recursive Analysis on message 

37

The solution must Recognize Document formats 

The solution must Recognize Image formats 

The solution must Recognize Multimedia formats 

SMTP Features 

The solution must have a Built-in SMTP Engine 

The solution must be able to restrict connections by hosts or IP range 

The solution must be able to restrict data size per session 

The solution must support Domain Based Routing and delivery by DNS 

The solution must be able to restrict number of messages per Connection \ 

The solution must be able to restrict number of Recipients per Message 

The solution must support Relay Restrictions - by hosts or IP range 

Management Features 

The solution must support secure remote access via web browser 

The solution must support multiple remote installations 

Mail Queue Management 

The solution must have an option to view mail delivery queue 

The solution must have the ability to check if a mail has been delivered 

Quarantine Management 

The solution must support multiple quarantine areas 

The solution must be able to release/reprocess quarantined mails 

The solution must have the ability to see why mails are quarantined and Search quarantined mails by 

sender/recipient/subject 

The solution must support quarantine of unrecognized data format 

Performance Enhancements 

The solution must support Memory Scanning 

Events/Alert/Error Notification 

The solution must be able to Notify Sender, Receiver, and Administrator 

The notification message should be configurable 

Notification Methods should include E-Mail Notification, SNMP & Pager 

Logging 

The solution must have multiple logging levels: Normal, Operational, and Diagnostic 

The solution must have MTA/MDA Logging 

The solution must have Virus Activity logging 

The solution must have Email Policy Violation logging 

Updating 

The solution must support Automatic/Manual update of Pattern files, Scan Engine and Anti-Spam list with 

an option of hourly update. 

Specifications For Centralised Management Console 

Shall manage the anti-virus programs on the network from a single web-based console. 

Shall provide network wide virus statistics and analysis. 

Shall allow automatic, single point updates of virus pattern files for all the antivirus products from the 

same vendor. 

Must be able to do centralized update to all anti-virus programs on the network. 

Shall support Microsoft Internet Explorer browser, using Active X and Java. 

It shall be able to monitor remote locations over WAN links for anti virus activity. 

Shall provide Incident monitoring and notification 

System reporting shall provide Information collected throughout network for analysis of activity; graphical 

report generation (templates provided) 

Shall eliminate the need for platform-specific computer skills when administering the variety of anti-virus 

programs often found on the network. 

38

Shall install on an NT/2000 server then deploy Agent that register every anti-virus product detected on 

the network. 

Shall be interactive and event-driven communication minimizes network traffic. 

Shall allow administrators to enforce an enterprise-wide virus protection policy from one GUI monitor. 

Shall provide proactive attack process management, focused on getting attack specific information and 

policy file to IT administrators before new pattern file available 

Shall be able to perform all necessary outbreak related tasks from a single interface 

It should support central deployment of Outbreak Prevention Policies to all the managed anti virus 

products 

Shall be able to have Different operator assigned separate access to individual location for job delegation 

and separation of task and responsibility 

Shall utilize Secure communications between Management Server and managed product(s) 

Shall be able to Customize software update deployment plans 

Specifications For Anti Virus Software For Email & Groupware Applications 

Shall be able to scan through minimum of 19 types of compression formats. (Crucial because 

attachments over e-mail are sent with different compression formats.) 

Shall be able to scan through minimum of 20 levels of compression. 

shall be able to scan for HTML and VBScript Viruses. 

Shall scan for malicious applets and ActiveX controls. 

Shall provide mechanism for scanning and remove SPAM (unsolicited junk mail) with the help of rule 

based scanning to control spam. 

Shall provide mechanism for scanning and remove “Offensive” and “Sensitive Contents”. 

Shall provide configurable backup option before action is take place. 

Shall provide Heart-Beat status check of Real-time scan. 

Shall provide Real-Time scanning and cleaning of message body for virus 

Shall provide Real-time product Performance Monitor of e-mail statistic. 

Shall provide Heuristic/Rules Based Scanning. 

Shall scan File Attachment Blocking by extension, file name etc. 

Shall provide for following administrative features: 

Shall provide domain based central management. 

Shall provide for following virus notification options :- 

(i) Shall notify Virus Outbreak Alert. 

(ii) Shall provide Configurable Conditional Notification. 

Shall provide for following logging features :- 

(i) Shall provide search options by dates. 

(ii) Shall provide central log across multiple server. 

(iii) Shall provide complete backup log. 

(iv) Shall provide complete Quarantine log. 

(v) Shall maintain complete updated log of scan engine, pattern and patch files. 

Shall provide for following updating features :- 

(i) Shall provide automatic/scheduled scan engine update. 

(ii) Shall provide automatic/scheduled patch files/versions update. 

(iii) Shall be able to “Rollback” previous pattern files and scan engines from the management console. 

Shall provide Mass-mailing Virus detection and removal 

shall be able to scans only those file types which are potential virus carriers (based on true file type) 

39

Able to scan all email traffic using multi-threaded process 

Able to perform different scan Actions based on the virus type (Trojan/ Worm, Joke, Hoax, Virus, other) 

Able to provide a Remote Configuration via Web Management Console 

Allows administrators to quarantine and store attachments before a new pattern file is available; options 

to scan messages once the pattern file is available 

Allows administrators to easily view information on quarantined emails and attachments. 

Options to resend, forward and delete the quarantine items or forward to an administrator mailbox 

Shall have Built-in Debug and Diagnostic tools, and context- sensitive help 

Shall support automated Outbreak Prevention Services, which is initiated from the management console 

and is able to block Emails by subject line and attachment name. 

Database Selection Scanning – Scans selected database from entire Exchange tree or individual store 

database 

Trusted IP Zone - allows administrator to configure IP addresses or a range of IP for SMEX Web console 

access. 

Shall perform complete scanning of the Exchange 2000 Web Store database after installation 

Specifications For Anti Virus Software To Protect Lan Servers 

Shall provide domain based central management – organize and manage computers in logical domains. 

Shall support Web-based centralized management from the Management Console. 

Shall support pattern file roll-back – shall be able to return to past pattern file if problem with new file. 

shall be able to remotely uninstall the antivirus software. 

Shall offer secure web-based central management. 

Shall pre-schedule automatic scan and delivery of updates. 

Shall download and distribute virus patterns automatically. 

shall support the following platforms: Windows NT/2000 (x86), Netware, Linux (real- time scan), EMC 

Celerra & NetApp Filer 

Shall be ICSA – certified. 

Shall be able to scan through minimum of 19 types of compression formats. (Crucial because 

attachments over e-mail are sent with different compression formats.) 

Able to perform different scan Actions based on the virus type (Trojan/ Worm, Joke, Hoax, Virus, other) 

shall be able to scan only those file types which are potential virus carriers (based on true file type) 

The solution shall be able to block specified ports on all the servers to stop the proliferation of Network 

viruses which use ports to spread after entering the Network 

The solution shall be able to block Network Shares on all the servers to stop the proliferation of Network 

viruses which use Network Shares to spread after entering the Network 

Shall be able to support automated attack-specific policy recommendations before a new pattern file is 

available.(Outbreak Prevention Services) 

shall be able to support remote deployment and execution of damage cleanup tools (Damage Cleanup 

Services) 

Shall provide Real-time Reporting and Updates 

Shall be certified by the following vendors & products: 

Microsoft Windows 2000 Server, Advanced Server & Datacentre Server 

Citrix Metaframe Server 

IBM xSeries Server 

HP/Compaq Datacentre Server 

System does not require restarting of the Virus Scanning service after a Pattern update 

shall be able to scan Object Linking and Embedding (OLE) File 

40

4.12) Desktop PC 

Processor 

Chipset 

Motherboard 

Memory 

Hard Disk Drive 

Intel Core2 Duo E4300 Processor 

(1.8 GHz, 2 MB L2 Cache, 800 MHz FSB) 

Intel Q965 or higher Intel Chipset 

Intel original or OEM mother board 

512 MB DDR2 SDRAM @ 667 MHz 

Expandable to 4 GB 

80 GB SATA-II SMART III 10000 rpm 

Optical Drive 52 X 

Graphics Integrated (on board) Intel Media GMA 3000 

Audio 

Integrated (on board) Audio controller with Internal speaker. 

Ethernet 

Integrated (on-board) 10/100/1000 controller 

with WOL, ASF 2.0 & PXE 

Bays 

Minimum: 3 (with support for 2 internal Hard drives) 

Slots Minimum: 4 

x1 PCI Express Slot - 1 no 

x16 PCI Express Graphics Slot - 1 no and 

PCI - 2 nos 

Ports 

1 Parallel, 1 Serial, 8 USB (Ver 2.0), VGA, 2 PS/2 ports 

Form Factor Micro Tower 

Power Supply 

Monitor 

Minimum 300 Watts (Surge protected) 

17" TFT Color with minimum 1280x 1024 @60 Hz resolution with MPRII/TCO 

& Win XP certification (same make as PC) 

Keyboard 

Mouse 

Operating System / 

Applications 

Drivers for different 

Operating systems 

Recovery Tool 

Diagnostic Tool 

PS/2 104 keys keyboard (Same make as PC). Keyboard should support 

Inscript data entry in Hindi 

Optical Scroll Mouse (Same make as PC) 

Pre installed Microsoft Windows XP Pro SP2 with Restore / Recovery CD, OS 

CD and documentation CD with each PC (in absence of OS CD, OEM pack of 

OS to be supplied) 

Pre loaded anti virus with free upgrades for one year and with 

media and manual 

Drivers should be freely available on OEM's web site 

Pre loaded software tool that has provision for scheduled backup for restoring 

OS & data 

Pre installed OEM's Diagnostic tool for hardware diagnostics 

Compliance And 

Certification to be 

submitted 

Warranty 

For OEM: ISO 9001:2000 

For Desktop: 

OS certification: Win XP Certification 

For Monitor: Energy Star and MPRII/TCO 

5 Years onsite 

Note: If at the time of supply the next version of desktops is available in the market then the 

vendor may supply next version at the same cost. 

41

4.13 a) Laser Printer Black and white (Type 1) 

Print technology 

Monochrome Laser 

Print speed (black, normal Atleast 30 PPM 

quality, A4) 

Processor speed 

400 MHz 

Print quality (black, best quality) Up to 1200 x 1200 dpi 

Duty cycle (monthly, A4) Min 80000 

paper trays 3 

Media types supported Paper (bond, colour, letterhead, plain, preprinted, prepunched, 

recycled, rough), envelopes, labels, cardstock, transparencies, userdefined. 

Standard media sizes A4, A5, B5 (JIS), letter, legal, executive 

Standard memory 

48 MB 

Standard printer languages HP PCL 6, HP PCL 5e, HP Postscript Level 3 emulation, direct PDF 

printing v1.4 (with at least 128 MB of printer memory) 

Interface Cables for connectivity to be provided by the supplier 

with PC 

Standard connectivity Hi-Speed USB 2.0 port and fast ethernet integrated print server. 

Compatible operating systems Microsoft® Windows® 2000, XP Home, XP Professional, Server 2003; 

Certified for Windows Vista; 

Power consumption 

Power requirements 

Warranty 

600 watts maximum (active) 

220 to 250 VAC (+/- 10%), 50/60 Hz (+/- 2 Hz) 

5 Year onsite. 

42

4.13b) Laser Printer Black and white (Type 2) 

Print technology 

Print speed (black, 

normal quality, A4) 

4.14) Dot Matrix Printer 

Monochrome Laser 

Atleast 20 PPM 

Processor speed Atleast 400 MHz 

Print quality (black, best Up to 1200 x 1200 dpi 

quality) 

Duty cycle (monthly, Atleast10000 

A4) 

Standard paper trays 2 

Media types supported Paper (bond, light, heavy, plain, recycled, rough), envelopes, labels, 

cardstock, transparencies, heavy media 

Standard input capacity Atleast 200 

(sheets) 

Standard output Atleast 100 

capacity (sheets) 

Duplex print options Manual (driver support provided) 

Interface Cables for to be provided by the supplier 

connectivity with PC 

Paper handling 250-sheet input tray 

optional/input 

Paper handling 125-sheet output bin 

standard/output 

Standard media sizes A4, A5, A6, B5, B6, C5, DL 

Standard memory Min 32 MB 

Standard printer HP PCL 6, HP PCL 5e, HP Postscript Level 3 emulation with automatic 

languages 

language switching 

Typefaces 

Standard connectivity 

Compatible operating 

systems 

Power consumption 

Power requirements 

Warranty 

45 scalable TrueType fonts, 35 PostScript 

Hi-Speed USB (compatible with USB 2.0 specifications) port 

Microsoft® Windows® 2000, XP Professional, Server 2003; Certified for 

Windows Vista; 

350 watts maximum (printing) 

Input voltage 220 to 240 VAC (+/- 10%), 50 Hz (+/- 2 Hz) 

5-years onsite Warranty. 

Details 

No. of Pins 

No. of Columns 

CPS 

Other Requirements: 

24 Pin 

136 column 

450 CPS @ draft 15 cpi or More 

Atleast 350 pages per hour. 

100CPS 

Paralell Port / Interface. 

Specification 

Yes 

Built in Indian languages: Hindi and Devnagri for fast printing 

1+3 copies (0.42mm) 

43

Interface Cables for 

connectivity with PC 

Tractor 

Warranty 

Yes 

Paper feed with Continusios Staionary Printing. Built in dual Tractor 

5 Years including print-head 

4.15) UPS Online 30 KVA (2X30 KVA, redundant mode, for Data Centre and 1X30 

KVA for users at DC) 

Requirement 

Technology 

Inverter device 

30 KVA Online UPS Specifications 

Description 

Inverter device IGBT based 

Double Conversion True On-line UPS 

Overall efficiency 

90% (AC-AC) 

Inverter efficiency >90% 

Input 

Input Voltage & Range 415VAC 3Phase, -15%, +10% 

Input Frequency Range 50 Hz ± 6% 

Input Phase 

Three Phase with ground 

Input current Harmonic THD < 10% 

Input Power Factor >0.9 

OUTPUT 30 KVA 

Voltage 

415V AC Three Phase 

Voltage Regulation +/-1% 

Output Frequency 

regulation 

Free running Mode 50Hz ± 0.1Hz 

Sync Mode 50Hz ± 2 Hz 

O/p Voltage Distortion < 5% (Non-linear load) 

< 1% (linear load) 

Output Waveform 

Pure Sine wave 

Crest Factor 3:01 

Power Factor 

0.8 lagging 

Battery 

Battery Backup 

60 minutes on UPS 

Battery Test 

Advanced battery test management system with programmable battery 

testing facility shall be available 

Battery Type 

Battery Make 

Battery Charging 

VDC 

Battery Ratings 

Transfer Time 

General 

Display 

Overload capacity 

Operating 

Temperature 

Noise level 

SMF VRLA type only with Racks & Interconnecting Links 

Rocket/Amararaja/Emerson/Exide/Quanta 

4-6 hrs depending upon depth of discharge 

To specify 

30KVA: 48960VAH 

0 ms 

LCD Display 

110% for 60 minutes and 125 % for 10 minute 

0 to 45 degree centigrade 

Bypass 

DG Compatibility 

Isolation 

Standard 

Alarms & Indications 

Dimensions 

Certifications 

Warranty 

Automatic Bypass Switch 

UPS to be compatible with DG Set supply and mains supply 

O/p Isolation between UPS & Load 

RS 232 port for software interface 

SNMP interface support 

All necessary alarms & indications essential for performance monitoring 

of UPS to be incorporated. 

Specify dimensions (H x W x D) for UPS & Batteries Set 

ISO 9001 & 14001 certified to Manufacturer 

5 Years Onsite for UPS and 3 Years Onsite for Batteries. 

4.16.a.1) UPS 1 KVA offline 

INPUT PARAMETERS 

Voltage Range 

Frequency Range 

Transfer Time (Typical) 

145-295V AC 

44-59 Hz 

5msec 

1KVA LINE INTERACTIVE UPS 

OUTPUT PARAMETERS 

Output Power 

600W 

Voltage Regulation 230V+/-10% 

Frequency Regulation 47-63 Hz 

Peak Efficiency 88% 

Output Waveform Modified Sine-Wave 

Crest Factor >3:1 

BATTERY PARAMETERS 

Battery Type 

SMF 

Back-up 

2 hrs on 1PC & 1 Laser Printer 

Recharing of Battery 4-6 hours depending on depth of discharge of battery 

ENVIRONMENTAL PARAMETERS 

Operating Temperature 0-40° C 

Acoustic Noise(at 1 

mts) 

50dB 

Relative Humidity(Non 

Condensing) 0-95% 

Certification ISO 9001 & ISO 14001 

OTHERS 

Indication & Alarms LED Display with Alarms 

PROTECTIONS 

Surge Protection Should be available 

EMI/RFI Filter 

Protection 

Should be available 

Short Circuit & 

Overload Protection Should be available 

Warranty 


45

4.16.a.2) UPS 1 KVA online 

1 KVA ONLINE UPS 

Requirement 

Description 

Certifications ISO 9001 & 14001 certified to Manufacturer 

Technology Rectifier/Inverter device IGBT based 

Full Digital Signal Processing Design 


Overall efficiency >88% (AC-AC) 


Input 

Input Voltage & Range 120-280V AC, Single Phase on full load 


Input Phase 

Single Phase with ground 


Input Power Factor 0.99 at full load 

OUTPUT 

Output 

1 KVA 

Voltage 

220VAC 


Output Frequency regulation Free running Mode 50Hz ± 1% 

Sync Mode 50Hz ± 2% 



Output Waveform Pure Sine wave 


Power Factor 

0.7 lagging 

Battery 


120 minute 

Battery Type 



Battery Make 


VDC 

To be specified 


2KVA: 5040VAH 

Transfer Time 

0 ms 

General 

Display 

LED Display 

Overload capacity 105-125%-5 minutes 

Operating Temperature 0 to 40 degree centigrade 

Noise level 

4.16 b) UPS 2 KVA offline 

2KVA Ofline UPS 

INPUT PARAMETERS 

Voltage Range 

155-295V AC 

Frequency Range 44-59 Hz 

Transfer Time(Typical) 8msec 

OUTPUT 

PARAMETERS 

Output Power 

1200 W 

Voltage Regulation 230V, +/-10% 

Frequency Regulation 50Hz,+/-0.2 

Peak Efficiency 85% 

Output Waveform Modified Sine-Wave 

Crest Factor 3: 1 

BATTERY 

PARAMETERS 

Battery Type 

SMF 

Back-up 

2 hrs on 3 PC & 1 Laser Printer 


ENVIRONMENTAL 

PARAMETERS 

Operating Temperature 0-40° C 

Acoustic Noise (at 1 mts) 45dB 

Relative Humidity (Non 

Condensing) 0-95% 

OTHERS 

Indication & Alarms LED Display with Alarms 

PROTECTIONS 

Surge Protection Should be avialable 

EMI/RFI Filter Protection Should be avialable 

Short Circuit & Overload 

Protection 

Should be available 

Warranty 


47

4.16 c) 2KVA ONLINE UPS 

2KVA ONLINE UPS 

Requirement 

Description 

Certifications ISO 9001 & 14001 certified to Manufacturer 


Full Digital Signal Processing Design 




Input 

Input Voltage & Range 120-280V AC, Single Phase on full load 


Input Phase 




OUTPUT 

Output 

2 KVA 

Voltage 

220VAC 








Power Factor 

0.7 lagging 

Battery 


120 minute 

Battery Type 



Battery Make 


VDC 



2KVA: 5040VAH 

Transfer Time 

0 ms 

General 

Display 

LED Display 

Overload capacity 105-125%-5 minutes 


Noise level 

4.16 d) UPS 3 KVA Online 

Requirement 

Technology 

3KVA ONLINE UPS 

Description 

Rectifier/Inverter device IGBT based 

Full Digital Signal ProcessingDesign 




Input 

Input Voltage & Range 120-280V AC ,Single Phase on full load 


Input Phase 




OUTPUT 

Output 

3 KVA 

Voltage 

220VAC 








Power Factor 

0.7 to unity 

Battery 


120 minute 

Battery Type 


Battery Make 

Battery Charging 

VDC 


Transfer Time 

General 

Display 

Overload capacity 

Operating Temperature 

Noise level 

Bypass 

DG Compatibility 

Standard 

Alarms & Indications 

Dimensions 

Certifications 

Warranty 


4-6 hrs depending upon depth of discharge 


3KVA: 7200VAH 

0 ms 

LED Display 

105-125%-5 minutes 

0 to 40 degree centigrade 

4.16 e) UPS 5 KVA online 

5KVA UPS 

Requirement 

Description 


Microprocessor controlled Digital Design 




Input 

Input Voltage & Ranges 180-270V AC, Single Phase on full load 


Input Phase 



Input Power Factor >0.97 at full load 

OUTPUT 

Output 

5 KVA 

Voltage 

220VAC-230V AC 


Output Frequency 

regulation Free running Mode 50Hz ± 0.5% 

Sync Mode 50Hz ± 4 Hz 




Crest Factor 

3:01:00 AM 

Power Factor 

0.7 to unity 

Battery 


60 minute 

Battery Type 


Battery Make 


Battery Charging 4-6 hrs depending upon depth of discharge 

VDC 



5KVA: 8640VAH 

Transfer Time 

0 ms 

General 

Display 

LED Display 

Overload capacity 110%-125% for 10 minutes 


Noise level 

4.17) DG Set 60 KVA 

Supply of 60 KVA DG set comprising of Cummins Engine model coupled to 415V 60 

KVA Stamford make alternator both mounted on common Base frame with other 

standard accessories i.e. Control Panel, Fuel tank, Batteries with leads.OEM should 

comply with following certifications and should enclosed in technical bid ISO 9001:2000, 

ISO 14001, CPCB Norms 

4.18 a) Enterprise Management System 

Polls devices using SNMP and ICMP protocols which inturn make use of TCP/IP stack.Using ICMP 

and SNMP spectrum discovers and get meaningful information for that device i.e vendor, type, and 

version and visualizes network topology in a graphical layout. 

Supports mapping and modeling of the infrastructure grouped by network connectivity, physical 

location of equipment and user groups or departments. Supports manual adjustments to allow 

administrators to customize the structure, the layout and relationship between modeled elements. 

can discover & provide information of the routing protocols in use, such as OSPF areas, RIP etc. 

Supports importing of pre-formatted files to support automated modeling as an alternative to 

network discovery. 

Can give detailed graphical views of switches & VLAN with their relationships. CA Spectrum can 

also document connectivity changes that were discovered since the last update. 

Provides Capacity planning reports to identify network traffic patterns and areas of high resource 

utilization, enabling to make informed decisions about where to upgrade capacity and where to 

downgrade or eliminate capacity. It also provided reporting based on error statistics for WAN links. 

Has the ability to display port labels on the connected devices on the network map, as configured 

in the routers in ifAlias labels. 

Discover redundant backup links & ISDN lines with proper color status propogation for complete 

network visualization 

Discovery can update router configuration changes like re-indexing of ports, addition/deletion of 

ports on Network Map with each polling cycle without rediscovery of complete network/individual 

device. 

Provides changing of polling intervals on a need basis through GUI tool hence supports 

discriminated polling of devices. 

Supports scheduled discovery to ensure that the relationship between elements are maintained 

and up-to-date. It should provide user-configurable discovery control to manage the frequency and 

scope network discovery, configured using a graphical user interface. 

Distributed Architecture we can split SpectroServers across WAN to different location in order to 

reduce polling traffic across the WAN. It can be use remote pollers to provide for localized polling 

Can restrict operator access to different areas of information based on user security rights 

assigned by the administrator. 

Supports concurrent multi-user access to the management system, enabling multiple read-write 

access to different areas of the management domain. 

Enables administrator full access to the management system information remotely using ISDN / 

ADSL or IP dial-up. 

Provides vendor-specific device support for the managed network devices in the network using 

information gathered from MIB2 and vendor-specific extensions. 

SNMP V3 Module supports migration to SNMP v3 whenever it is decided to implement in full 

SNMPv3 as the default management protocol 

CORBA API toolkit supports vendor independent interfaces 

Discovers Devices on network and stores inventory information of network assets and provides 

51

inventory reports as well. 

Web Browser access is very user friendly, easy to use in one click console. Help for options can be 

accessed within web based one click console. 

Can create multiple management domains based on geography or responsibility. 

Generates average & peak traffic utilization reports based on working hours on a per-node basis. 

Generates alarm in the event of failure of any managed device/ resource. 

is able to accept events from all types of elements in the IT infrastructure including network 

devices; Server’s hardware, software, operating system, database, application, storage, security 

devices etc. 

uses advanced root-cause analysis techniques and Model-based and Policy-based condition 

correlation technology for comprehensive analysis of network faults.Spectrum provides out of the 

box root cause analysis with multiple root cause algorithms inbuilt for root cause analysis.Spectrum 

provides an intuitive User Interface for defining conditional correlation of the events.Spectrum has 

a strong event correlation engine which can correlate the events on the basis of event pairing. 

can accept events related to discrete state changes as well as threshold breaches indicating that 

the element is no longer operating within “normal/ default/ pre-defined” parameters. 

Will be able to improve the event-to-incident/problem resolution process and achieve alignment 

between IT component events and business-oriented, end-to-end IT services. 

Can process events using consolidation, filtering, normalization, enrichment, correlation, and 

analysis techniques. 

Can be configured not to generate multiple alarms of the same type for the same device but only 

show the number of repeated occurrences. 

Provides State-based correlation at the element level. 

Spectrum uses Inductive Modelling Technology, which uses intelligent algorithms to suppress 

events from those devices that are actually available but not reachable due to a known problem. 

Correlations based on causal rules e.g., suppress events that are dependent on the events taking 

place elsewhere can be achieved using CA Spectrum 

Supports custom-built correlation rules. 

Can diagnose and correlate the failure events information and pinpoint the root cause of the 

problem using Inductive Modelling Technology, condition based event correlation and policy based 

event correlation 

Triggers automated actions based on incoming events / traps which can also be configured 

individualy for different devices. 

Present event data to the IT operations staff in console screen using color and sound (visual and 

audible alarms), through spectrum one click console, by e-mail, by logical groupings based on 

business processes, IT services, departments, geographic regions or any other user-defined 

groupings. 

Can integrate with email /SMS to notify events to concerned people with auto escalation as per 

pre-defined policy. 

Integrates with Service Desk Out of the Box to generate service desk tickets & provide outgoing 

notification integration to service desk 

Has the intelligence and ability to understand impact of devices under maintenance and do not 

generate alarms for outages introduced by the maintenance work. 

Provides a user-configurable event to alarm mapping system that sets a differentiation that events 

do not necessarily need an alarm to be generated. 

provides a user-configurable event processing policy that helps to reduce volume of information at 

the console by classifying events as alarms only if it meets a set of user-specified criteria such as 

event occurrence frequency, event sequence and duration of event in active state 

is capable of correlating events across the entire spectrum of heterogeneous infrastructure 

components like Routers, Switches etc. 

52

can diagnose root cause out of the box using Inductive Modelling Technology and by defining 

custom condition based event correlation and policy based event correlation 

Has out-of-the-box correlator to enhance root-cause analysis and to significantly reduce the 

number of events operator receives. 

Service Manager can provide an auto-calculated impact analysis of individual element failure to 

provide the operator and administrator understanding of the impact of the failure onto other 

elements in the network. 

Supports correlation of layer-2 switched information in connector-down circuit, including trunks and 

meshes. 

identifies the impact of infrastructure failures (Identification of root cause of the problem) and 

manage the application services from business perspective using Spectrum Service Manager 

will be able to detect & highlight VLAN faults, spanning tree congestion of LAN etc. 

can be configured not to generate multiple alarms of the same type for the same device but only 

show the number of repeated occurrences.Spectrum alarm roll-up feature can reduce the number 

of alarms that needs to be managed at the operations Centre. 

Can ‘filter-out’ symptom alarms and deduce the root cause of failure in the network automatically. 

Can generate per link and per location availability for any selectable period taking into account 

alternate paths available for the location. 

Service Manager can manage IT resources in terms of the business services they support, specify 

and monitor service obligations, and associate users/ Departments/ Organizations with the 

services they rely on and related Service/ Operational Level Agreements. 

Service Manager provides a service definition facility that includes business transaction processes 

supported by IT resources and allow rules-based monitoring policies that infers the health of the 

Service based on the collective values of resource attributes. 

Service Manager provides a User definition facility wherein you can define person(s) or 

organization(s) that uses the business Services and enable the association of Users with Services 

and SLAs. 

Service Manager supports Service Level Agreements (SLAs) definition facility that enables defining 

a set of one or more service Guarantees that specify the Service obligations stipulated in an SLA 

contract for a particular time period 

Provides Root cause analysis of infrastructure alarms to the managed Business Services in 

determining service outages. 

Service Manager enables SLA violation alarms to notify whenever an agreement is violated or is in 

danger of being violated. 

Service Manager provides the capability to designate planned maintenance periods for services 

and take into consideration maintenance periods defined at the IT resources level. 

Service Manager provides the capability of Advanced Correlation for determining Service health, 

performing root cause analysis, and fault isolation. 

Spectrum Service Manager dashboard provides a real time business services Dashboard that will 

allow the viewing of the current health of required services inclusive of real-time graphical reports. 

Report Manager provides a historical reporting facility that will allow for the generation of ondemand 

and scheduled reports of Business Service related metrics with capabilities for 

customization of the report presentation. 

Can control users’ access to information in both the real-time dashboard and historical reporting 

facilities. 

Generate reports for overall availability on work Centre wise basis based on predefined weightages 

for group of assets. 

Service Availability as well as Service Performance provides availability, service levels, response 

time and throughout of various Internet/web Services e.g. DNS, HTTP, SMTP etc. 

AR Agents can monitor SAP transactions between users and Server 

53

Provides Capacity planning reports to identify network traffic patterns and areas of high resource 

utilization, enabling to make informed decisions about where to upgrade capacity and where to 

downgrade or eliminate capacity. Provides ‘What if’ analysis and reporting to enable understanding 

the effect of growth on available network resources. 

is able to bring out the exact resource crunch in terms of CPU,Memory, bandwidth, Network Issues 

Provides Status reports on ‘when and for how long’ a user exceeds network bandwidth utilization of 

a predefined or threshold limits. 

Live Health provides Real time network monitoring and Measurement offend-to-end Network/ 

system performance & availability to define service levels and further improve upon them. 

Provides detailed analysis of performance metrics and response time for the network. 

Provides information about how device resources are affecting network performance, document 

current network performance for internal use and service level agreements (SLA). 

Reporting provides intelligent insight into QOS and provides inputs for required QOS settings. 

Provides an Executive Summary report that gives an over all view of a group of elements, showing 

volume and other important metrics for the technology being viewed. 

Provides various Capacity Planning reports which provides a view of under-and over-utilized 

elements.It also provides Report that focuses on resources that are projected to become overutilized 

in 90 days 

Provides Hot Spot, quick view, and top ten reports that identify elements of possible concern by 

exceptions, degree of change, and other criteria 

Provides various Service Level reports that shows the elements with the worst availability and 

worst response time-the two leading metrics used to monitor SLAs. 

reports allows you to put logo on reports and arrange or change tables and graphs to meet 

requirements 

Provides full-fledged Service Level monitoring and reporting capability. Administrator can define 

metrics to be measured, measure on such metrics and do comprehensive monitoring and webbased 

reporting based on availability/downtime/response etc 

Provides a Web-based user interface and provide service level reporting using a console. Supports 

distributed remote collectors across locations, which will be able to gather and measure statistics 

from the IT infrastructure. 

Provides a status view of all data collections and systems involved, group data collections into 

report groups and assign them individual service goals and business hours. 

Service Availability enables you to measure and collect data from, and set service level reporting 

on ICMP echo (ping), SNMP MIB variable, services like HTTP etc. and resolve Network latency 

between remote network devices. 

Service Availability enables you to measure and collect data from, and set service level reporting 

on ICMP echo (ping), SNMP MIB variable, services like HTTP etc. and resolve Network latency 

between remote network devices. 

Helps to define service incidents, identifying periods in which data is invalid for specific data 

collections. Also provides the ability to ignore collected data which is not to be included in the 

report production. 

Provides static network reports with multiple time frames e.g. 15 minute, 30 minute, 1 hour, 24 

hour and User definable time frame along with E-mail notification of network reports. 

Has built-in Trend Reports 

Has built-in At-a-Glance Summary Reports 

Hasa built-in Top N Utilization reports 

Provides COGNOS based reports to create custom reports 

has built-in What-if capacity prediction reports 

Live Health enables E-mail notification on a network hardware failure or an out-of-service 

condition. 

Live Health enables E-mail notification when pre-defined thresholds are violated. 

54

Live Health enables Script files execution when alarm or network thresholds condition occurs like 

Packet drop rates, Throughput, Availability, Reachability etc. 

Live Health can auto-calculate resource utilization baselines for the entire managed systems and 

networks and allow user to set corresponding upper and lower threshold limits. 

Provides bandwidth reporting using graphical information to depict traffic volumes between network 

nodes. 

Traffic Accountant provides bandwidth reporting using graphical information to depict traffic 

volumes between network nodes highlighting different color 

Provides Historical graphs on the network performance and past trends, and automated process 

restarts when required. 

Provides Latency (both one way and round trip times) report for critical devices and links. 

Can determine whether a site’s URL’s are responding.It can display & log, on a continuous basis 

from multiple locations. 

Live Health provides reports on the basis of resource utilization time over a defined threshold, 

deviation from normal operating baselines and monitored parameters too wrong for too long etc. 

Provides in-depth web server performance management, web traffic analysis and online 

transaction monitoring. 

Has Predefined thresholds functionality, corrective actions and automatic alerts to control web 

application performance. 

Monitors all critical web server resources and provide multi levels of thresholds, along with 

automation of corrective actions. 

Provides out-of-the-box performance and alerts as well as web analytics custom reports that are 

accessible on-demand via any browser. 

Provides performance metrics and response time data as collected and summarized hourly, daily, 

weekly and monthly to help identify performance issues and bottlenecks that may require 

additional resources or configuration changes. 

Integrates with other EMS tools and shall provide all management information at central console. 

Provides visualization of real time performance monitoring of applications built on Web server 

platform. 

Provides browser-based console to monitor different web servers from single location. 

Will able to monitor 15 second requests, Wait time, Execution time, Memory utilization etc, and be 

able to analyze server load, visitor profiles, HTTP traffic, broken links, Hourly utilization etc. 

Provides alerts when threshold breaches occur & sent via SMS or e-mail and accordingly specific 

resolution measures shall be taken. 

Provides a bi-weekly health report showing details of the overall response times and availability 

vis-a-vis the last fortnight and data on city wise 

Provides a bi weekly report on broad level trends in website performance with recommendations 

on corrective actions to be taken. 

Diagnoses and rectifies the cause of specific, often complex, performance problems experienced 

by end users. 

Checks the availability of baseline performance by suggesting improvements 

Provides end user experience monitoring by performing simulated transactions, thereby enabling 

operators to monitor services in real time. 

Integration provides comprise of software modules, which can be distributed to points of presence 

on the network for a complete view of service availability. 

Provides customizable SLA definition. 

Provides service tests and historical performance reports viewable via a web server. 

Provides Service State change monitoring and shall be able to send events to the central 

management console only when there is a change in status, allowing operators to prioritize 

activities and ignore redundant information. 

55

Provides the capability to manage both Microsoft .NET and J2EE applications from the same 

platform. 

Provides monitoirng for Web Services, HTTP Web pages, HTTPS Secure Web pages, etc. 

Monitors Mission Critical Applications: ODBC Database Connection 

Monitors supported CUSTOM probes 

4.18 b) Database Management System Specification 

• Monitor performance of Oracle, DB2, MS SQL Server and Sybase multiplatform 

databases 

• Provide thresholds and alarms to proactively react to problems 

• Provide scalable architecture to optimize resource use. It should be possible to 

monitor the Oracle database by installing agents remotely so that the overhead 

on the database server is minimized 

• Tool should provide both real-time and historical information to identify and 

correct Oracle process bottlenecks and customize environment for efficient 

operations 

• Historical/archival data on the performance of the monitored Oracle database 

must be available in a relational database like Oracle or in a standard operating 

system file-based data store 

• Provides all information in one tool for performance monitoring the database, 

database server and application transactions with the database 

• Ability to create real-time or historical custom graphs and stacks for comparison, 

correlation and trending across any collected database or database server 

• Provide Windows GUI and Java-browser based performance management 

console 

• Upon install, identify problems and as database objects are changed, recognize 

automatically without having to manually reconfigure tool 

• Support User extensible for site-specific requirements without proprietary 

programming 

• Provide automated notification and event management common services 

enabling on-demand self management capabilities 

• It should be possible to monitor following metrics within Oracle: 

o Statistics on Partitioned tables and Indexes 

o Provide critical lock and enqueue measurements for monitoring and 

tuning Parallel DML 

o Detailed fragmentation measurements like object growth information on 

cluster extent, index extent, and rollback segment extent, table extent. 

Dynamic allocation information to determine the objects NEXT EXTENT 

Size 

o Overall Database growth for tablespace sizing and capacity planning 

o Dynamic allocation activity profiles by tablespace for determining the 

optimal default storage parameters for tablespaces, for scheduling 

tablespace and database rebuilds 

o Dictionary cache monitoring to get number of cache slots, used slots, free 

slots for each of the dictionary caches, number of dictionary cache 

requests and number of requests that were not found in the cache for 

individual dictionary caches 

o Performance of Library cache to measure the number of library get 

request hits and the number of pin requests hits per second 

56

o Buffer Cache hit ratio to monitor the buffer cache performance. It should 

show percentage of hits to the block buffer cache 

o Monitor DBWR buffers scanned and free buffers inspected. Provide 

measurements fro the number of times the LRU list was scanned to find a 

free block, number of buffers skipped in order to find a free buffer, 

number of times the database writer (DBWR) was invoked because a 

process found at least half of the DB_BLOCK_WRITE_BATCH buffers on 

the dirty list 

o Redo logs to provide information on number of redo log buffers created, 

byte count of redo entries, average redo entry record size, number of 

redo entries copied to the redo buffer on the redo allocation hatch, 

number of redo entries that were pre built in user process memory before 

obtaining the redo allocation latch, number of write operations to the redo 

log buffer 

o Database I/O to provide the information necessary for optimizing the file 

I/o, balancing disk I/O and projecting disk capacity requirements 

o Measurements on disk read operations on a file-by-file basis, 

measurements on the number of physical block read requests, number of 

physical blocks read to satisfy those requests, measure database write 

operations by the DBWR on a file-by-file basis, number of database block 

write requests, measure disk read and write operations by table spaces 

o Measure row-chaining on at the table level, session level and database 

level 

o Measure number of index fast full scans initiated using direct read, 

initiated for full segments and initiated with rowed endpoints 

o Measure rollback segment I/O, monitor the size and growth of the rollback 

segments 

o Monitor block contention on a database wide basis and per rollback 

segment basis 

o Monitor percentage of latch contention 

o Detailed sessions monitoring like reports on number of sessions 

summarized into a single username, number of active database logons, 

duration of the sessions logons, measurements to determine how much 

total CPU time used by the user calls, measurements on committed and 

rolled back transactions as well as calls to the kernel, index usage at the 

session level 

o Provide reports on committed transactions per second, average number 

of calls to Oracle per min, rolled back transactions per second, number of 

open cursors a session has at the sampling point, logical and physical I/o 

on the session level, number of times a buffer is written for reasons other 

than advancement of the checkpoint, I/O requests for blocks in consistent 

mode, blocks that the application intends to modify (for e.g. INSERT, 

UPDATE and DELETE), profile data sorting performance at the session 

level 

o Support for Measurement of Parallel Server and Real Application Cluster 

Oracle Databases 

57

4.18 c) Firewall Appliance Specifications (2 Pairs, each pair from different OEM) 

Performance 

High Availability 

Requirements 

Miscellaneous 

Hardware 

Requirements 

Software Requirements 

The Firewall Throughput should be Up to 650 Mbps. 

Should support 3DES/AES VPN Throughput Up to 325 Mbps 

Should support upto 5000 IPSec VPN Peers 

Should support upto 2500 SSL VPN Peers 

Should support upto 400,000 Concurrent Sessions with at least 25,000 new 

sessions per second 

Should have 4 Integrated Gigabit Ethernet, 1 Fast Ethernet and two management 

ports. 

Should support inbuilt support for IPSec VPNs with DES/ 3DES and AES support 

Should support upto 100 VLANs 

Network Time Protocol (NTPv3) Client 

Should have high availability Active/Active and Active/Standby 

Should have dedicated Console port 

On power up the firewall should use built-in system monitoring & diagnostics 

before going online to detect failure of hardware. 

The firewall should support Stateful failover to prevent session losses to be 

minimal. 

The firewall should support an integrated hardware based VPN accelerator card 

The firewall should support in rack serviceability with easy access to the main 

board. 

IKE keepalive should be supported that allows the devices to detect a dead remote 

peer for IPSec redundancy. 

The software on the firewall should support online software reconfiguration to 

ensure that changes made to a firewall configuration take place with immediate 

effect. 

Intelligent environmental design to ensure low failure rates due to environmental 

conditions. 

High mean time between failure values should be supported to ensure long life of 

firewall hardware. 

Active/Standby failover services as a cost-effective high availability solution, 

Deliver advanced Active/Active failover services where both Firewall Security 

Appliances in a failover pair actively pass network traffic simultaneously and share 

state information bi-directionally. 

The firewall should have a minimum DRAM of at least 1 GB. 

The firewall should have a minimum of 64 MB flash memory 

Flexible Rack Mounting Configurations 

Cable Guides 

Support for Health LEDs, LCD etc for all modules to indicate operational status of 

the module. 

Extensive debugging capabilities to assist in hardware problem resolution 

RIP Version 2 passive mode support 

Support for OSPF 

Support for LAN Based Failover 

Support for VLAN (802.1Q Trunking) 

DHCP server 

The firewall should be RFC 1918 compatible with support for Static & Dynamic 

Network Address Translation and also Port Address Translation 

58

Network Management 

Fire walling features 

support includes 

VPN Features support 

include -: 

Support for bi-directional NAT 

Split tunneling VPN support 

The firewall should support configurations through a command Line interface as 

well as a GUI based 

Support for cut-through proxy 

Support for NAT-T (NAT Transparency) 

Support for fix-up (to support fix-up protocols like H.323, SIP, FTP etc) 

The firewall must support FTP or TFTP for easy software upgrades over the 

network. 

Dedicated Out-of-Band Management Interface 

Network management services should be provided using standards based 

protocols like SNMP & SNMP V2 

The following MIB’s should be supported: 

SNMP get, SNMP trap, MIB II, Firewall MIB, Syslog MIB 

Real time alerting & notification features and Syslog support 

Application/Protocol Inspection Engines: 

L2 transparent firewalling 

Advanced HTTP Inspection Engine 

Method Policing for HTTP methods defined in the RFC as well as extension 

methods. 

Port 80 Misuse detection 

ESMTP Inspection Engine 

GTP/GPRS Inspection Engine 

NAT and PAT support for MGCP Inspection Engine 

NAT support for RTSP Inspection Engine 

H.323 Inspection Engine enhancements (T.38 and GKRCS) 

FTP Inspection Engine with command filtering support (GET, PUT etc.) 

Stateful ICMP Inspection Engine 

Sun RPC TCP Inspection Engine 

NIS+ Inspection Engine 

TCP stream reassembly for Inspection Engines 

All inspection engines have the ability to be enabled or disabled via configuration 

Ability to configure inspection engines on an interface, network, or host basis 

Outbound ACLs 

Time-based ACLs 

Configuring NAT policy will not be required to pass traffic through the device. NAT 

no longer a prerequisite for firewalling 

Option to pass traffic between interfaces with the same security level 

URL filtering performance enhancements 

Are You There (AYT) support 

TCP based NAT transparency 

VPN Hub, client-to-client routing; traffic u-turn on interface 

Block VPN clients by OS and type 

Support for Diffie Hellman Group 7 (ECC) and Movian VPN Client 

OSPF routing and QoS over VPN tunnels 

IKE DoS safeguards (Aggressive Mode knob) 

Support for n-tiered X.509 certificate chaining 

Manual X.509 certificate enrollment (PKCS 10/7 support) 

59

Authentication, 

Authorization and 

Accounting (AAA) 

Features: 

Industry Certifications 

& Evaluations 

4096-bit RSA support 

Windows 2000, XP x86 and 64-bit 

Windows Vista x86 

Mac OS X Power PC and Intel 10.4 and 10.5 

Linux Intel (2.6.x kernel) 

Should adapts the tunneling protocol automatically to the most efficient method 

possible based on network constraints. Should provide a DTLS connection for 

latency-sensitive traffic, such as VoIP traffic or mission critical TCP-based 

application access. In addition, Should compress data to reduce the amount of 

data to transmit 

Support multiple RADIUS accounting servers 

Accounting for management traffic - generates AAA accounting records for 

management connections to the device. 

Native Window NT/Active Directory user authentication support (VPN only) 

Native SDI/RSA SecurID user authentication support (VPN only) 

IPV6 compatibility 

Should support IPv6 addressing, dual IP stacks. 

Translation of IPV4 on one side to IPV6 on the other side. 

Access control and deep inspection firewall services for native IPv6 network 

environments and mixed IPv4 and IPv6 network environments through dual-stack 

support. 

IPv6-enabled inspection services for applications based on HTTP, FTP, SMTP, 

ICMP, TCP, and UDP. In addition, ASA supports SSHv2, Telnet, HTTP and 

HTTPS, and ICMP-based management over IPv6. 

Common Criteria 

EAL4+, v7.0.6 

EAL4+, 3.1(3.17) 

FIPS 140 

Level 2, v7.0.6 

ICSA Firewall 4.1, Corporate Category 

v7.0.4 

ICSA IPSec 1.0D 

v7.0.4 

ICSA Anti-Virus Gateway 

v7.1 

NEBS Level 3 

4.18 d) Mailing Solution: 

To implement Linux based mail server deployment with scalable infrastructure on a secured 

and better-supported platform. 

Major Features of the expected solution are: 

Scalability 

Secure Solution 

60

Enterprise class Central User database repository 

Linux based mailing solution following implementable features:- 

Minimum 300 mailboxes of 20 MB each. 

(TLS/SSL Support (IMAP and Postfix) 

SMTP Auth 

Soft Quota Support 

Virtual Users (LDAP) 

Spam Message tagged and filtered in the Mailbox (Bulk) 

Virus Check, Notification to sender on Virus 

Backup of all Virus and Spam Mails in a mail admin mailbox (RHF). 

Trash Auto purge 

Global Address book ( Integrated in the Webmail and Desktop Client) 

Spam Prevention 

Webmail 

Secure Login 

HTML Compose 

Individual user blocklist ( backend file or mysql ) 

Password Change Option 

Attachment/Message Size defined as per the requirement. 

Address Book Import and Export. 

Users Filtering Rules. 

Spell Check 

Signatures. 

Save Draft. 

Image attachment- Thumbnail View 

View of Docs. 

Vacation Setting.(optional) 

Web mail features 

Customizable GUI 

Mailbox Quota Display 

Facility to import and export contacts from/to CSV (Comma Separated Values) 

file format. 

Spam Filter with Spamassassin Integration (configurable by both admin and user) 

with Allow/Block list facility 

Last login information for WebMail users 

61

Folder Management Utility 

Vacation response facility Displaying Email address and Date & time after login to 

 

WebMail. 

Displaying Disk Quota usage. 

Mail attachment Max Size warning. 

Tree-style Folder Menu 

User-customizable preferences and interface: Preset themes only 

Must be compatible with Microsoft Outlook / Outlook Express mail clients 

19) Link Load Balancer 

MULTI ISP LINK LOAD BALANCER 

• Architecture 

o Should have ASIC Based Architecture 

o Should have minimum 4 Gigabit Tx Ports and 10 Fast Ethernet ports. 

o Should have minimum 256MB RAM 

o Support up to 2,000 IP interfaces 

o Should provide minimum 1Gbps throughput with 12 Gbps backplane. 

o Should support Dynamic routing protocols like OSPF, RIP1, RIP2 

• Load Balancing Features 

o Minimum support for 50 internet links 

o Should provide Load balancing for inbound & outbound traffic 

o Selection of shortest path to Destination based on load/Hops/response time 

o Should support load balancing algorithms 

Least amount of Bytes 

Least number of users/session. 

Cyclic. 

weighted Cyclic 

SNMP Parameters, like router interface utilization etc 

o Should support Static NAT & Dynamic NAT 

• In case of link failure device should detect it in not more than 30 seconds 

• In case of link failure traffic should be diverted to another link automatically within 30 

seconds 

• Link Management Feature 

o Should support Graceful shutdown of links 

o Should support Graceful Activation of links 

o Should able to redirect traffic based on Source/Destination IP & port 

o Should provide details of client routed to each link with IP & port details 

• ISP Health Monitoring 

o Shall provide individual health check for each link 

o Should do health check on protocols like HTTP, SMTP, POP3, DNS, Ping, FTP 

etc 

o Should able to provide content checking from most common site on internet 

o Should provide AND , OR mechanism between health check 

o Should provide GUI interface to configure any health check 

• Redundancy 

o Should support VRRP 

o Should support transparent & stateful failover between 2 devices 

o Should have dual 230V 50Hz AC power supply 

• QoS, Traffic Shaping & Bandwidth Management 

o Should provide bandwidth management based on any L3-L7 information 

o Should support CBQ, WRR, RED mechanism for QoS 

62

o Should provide Minimum & Maximum bandwidth allocation limit for traffic shaping 

o Should provide Two-Way bandwidth management 

o Should provide traffic classification on the basis of layer-3 to layer-7 information 

o Should able to classify & limit P2P bandwidth & protocol like Kazaa, Bit-Torrent, 

eDonkey, etc 

• Application Security 

o Should able to provide protection against 1500 known worms & viruses like 

nimda, welchia, slammer, mydoom etc. 

o IPS Should support 24/7 Security Update Service 

o Should provide Syn Flood Protection, DOS / DDOS etc 

o Should perform URL & content based Filtering, custom categories, Keyword 

search blocking 

o Device should perform Antivirus detection & protection at Network gateway. 

Management console for Real Time Monitoring 

o Bi-directional Antivirus Protection 

o Disruption Free Database Update, Spy ware protection, OS based attack 

protection 

o IPS Should support Real Time signature update 

o IPS Should support Provision to add static user defined signatures 

• Device Management & Reporting 

o Should provide GUI interface for configuration & reporting 

o Should provide HTTP / HTTPS interface management 

o Should provide SSH / Telnet / CLI interface 

o Should support SNMP V1, V2c, V3 

o Should provide Detailed LIVE reporting for traffic on each links 

o Should provide detailed historic reporting for link traffic 

4.20) SERVER LOAD BALANCER 

• Architecture 

o Combination of ASIC and CPU for performance and scalability 

o Should have minimum 10 x 10/100/1000 BaseT Ports & 4 1000Base-SX Ports 

o Should have minimum 1 GB RAM and up-gradable up to 4 GB 

o Support minimum 1,000,000 Concurrent L4 TCP connections 

o Should capable to handle 100,000 L4 connections per second 

o Should provide minimum 1 Gbps L7 throughput and can be upgrade to 4 Gbps 

throughput. 

o Should support Dynamic routing protocols like OSPF, RIP1, RIP2. 

• Load Balancing Features 

o Support for 3000 servers 

o Support for maximum 3000 Virtual IP 

o Should support load balancing algorithms 

Least amount of Bytes 

Least number of users/session. 

Cyclic. 

weighted Cyclic 

SNMP Parameters; like Server CPU utilization, memory utilization and 

combination of both. 

o Should support Client NAT & Server NAT 

o In case of Server / Application failure device should detect it in not more than 30 

seconds 

o In case of Server failure traffic should be diverted to another Server automatically 

o Should support following content based Load balancing features 

o HTTP Header based redirection 

o URL-Based Redirection 

63

o 

o 

o 

Browser Type Based Redirection 

Preferential Treatment (Cookie-Based) 

Should Support session persistency Based on: IP, DNS, Cookie-based, URL 

Parameters, SSL Session ID-based etc… 

• Server Management Feature 

o Should support Graceful shutdown of Servers 

o Should support Graceful Activation of Servers 

o Should able to redirect traffic based on Source IP, Destination IP & TCP PORT 

• Segmentation: Ability to divide single box in to multiple boxes & operate as 

independently hence single device can be used to load balance multiple DMZ servers 

without compromising network security 

• Health Monitoring 

o Should provide individual health check for each Server & Application 

o Should be able to do health check on protocols like HTTP, SMTP, POP etc 

o Should able to check the health of Server OS, Application & contents as well 

o Should provide AND & OR Grouping mechanism between health check for 

granular approach for detecting path failure in multi-tier application architecture 

like core banking solution 

o Health Check configuration should be via simple GUI interface and easy to 

understand, it should not require any scripting or CLI configuration. 

• Redundancy 

o Should Support standard VRRP (RFC - 2338) without any proprietary changes 

o Should support transparent failover between 2 devices 

o Should support redundant power supply (230V 50Hz AC) 

• Global Server Load Balancing Algorithms 

o Should support DNS based redirection 

o Should support HTTP redirection 

o Should support RTSP Redirection 

o Should support HTTP redirection as fall back to DNS redirection for avoid failure 

because of DNS cache 

o Should support VIP advertisement via Dynamic Routing 

• Support for Bandwidth Management 

o Should be upgradeable to support bandwidth management based on any L3-L7 

information 

o Should be upgradeable to support CBQ, WRR, RED mechanism for BWM 

o Should be able to upgrade to provide Minimum & Maximum bandwidth allocation 

limit 

o Should be upgradeable to provide Two-Way bandwidth management 

o Should be upgrade able to support bandwidth borrowing between 2 policies 

o Should be upgradeable to limit P2P bandwidth & protocol like Kazaa, Bit-Torrent, 

Edonkey etc 

o System should show real-time & History reports of Bandwidth usage per policy. 

• Support for Application Security & Intrusion Prevention 

o Should be upgrade able to provide protection against minimum1500 known 

worms & viruses like nimda, welchia, slammer, mydoom etc. 

o Should be upgradeable to provide Syn Flood Protection, DOS / DDOS etc 

64

o 

o 

o 

o 

o 

o 

o 

o 

Should perform URL & content based Filtering, custom categories, URL 

redirection, Keyword search blocking 

Device should perform virus detection & protection at Network gateway. 

Management console for Real Time Monitoring 

Bi-directional Application attack protection 

Spy ware protection, OS based attack protection 

IPS Should support Real Time signature update 

IPS Should support Provision to add static own attack signatures 

Must support historical report for security events. 

• Device Management & Reporting 

o Should provide GUI interface for configuration & reporting 

o Should provide HTTP / HTTPS interface management 

o Should provide SSH / Telnet / CLI interface 

o Should support SNMP V1, V2c, V3 

o Should provide Detailed LIVE reporting for traffic on each farm 

o Should provide detailed historic reporting for server traffic 

4.21) Intrusion Prevention System 

A) Internet Gateway 

Specification: 

Platform of the Appliance: 

• Available as a plug-n-play appliance. Provide relevant technical specifications. 

• Supports open source as the underlying operating system (not a proprietary OS). 

• Has serial, monitor, and keyboard interfaces. 

• Monitoring interfaces operate at layer 2, thus requiring no IP address or network 

reconfiguration. 

• The appliance has an aggregate traffic handling capacity of 1200 Mbps 

• The appliance monitors upto 4 inline segment and has 8 10/100/1000 interfaces 

for the same. 

• The appliance includes includes additional 10/100/1000 Mbps interface for 

management system. 

Installation & Configuration: 

• Requires minimal setup and configuration 

• Operates effectively and protects against malicious traffic via a default, out-ofthe-box 

configuration. 

• Supports both manual and automated security content and product enhancement 

upgrades. 

• Allows full policy configuration and IPS sensor control via encrypted 

communications with remote management system. 

• Allows remote access to initial setup menu via SSH connection. 

65

Security Content: 

• Consists of vendor’s original threat intelligence and is not overly dependent on 

information available in the public domain. 

• Continuously updated with new threat intelligence, including detailed help text, in 

an automated fashion and without physical access to the unit. 

• Detects and blocks all known, high-risk exploits along with their underlying 

vulnerability (not just one exploit of that vulnerability). 

• Detects and blocks zero-day attacks without requiring an update. 

• Reports provide information on latest security issues, cyber attack trends, and 

statistics. 

Customization: 

• Automatically blocks malicious traffic out-of-the-box and allows additional 

blocking upon policy customization. 

• Can enable/disable each individual signature. 

• Each signature should allow granular tuning. 

• Supports assigning of ports to custom applications. 

• Filters traffic based on IP address or network range, protocol, and service in 

support of organizational security policy to allow/disallow specific types of activity 

between hosts. 

Updates: 

• Supports automated security check and product updates. 

• Updates are frequent and regular. 

• Vendor provides detailed update history on public web site. 

• Security check updates do not require reboot of IPS unit. 

Performance Consideration: 

• Does not introduce network latency. 

• Fails open should a power loss occur. 

• Notifies console of unit interruption. Console should receive alert and/or provide 

additional notification to administrator should any component become nonoperational 

or experience a communications problem. 

• The alert should specify the type of problem encountered, and users should have 

the ability to enable tracing mechanisms to determine the exact nature of the 

issue 

Accuracy of Intrusion Detection: 

• Accurately detects intrusion attempts and discerns between the various types 

and risk levels including unauthorized access attempts, pre-attack probes, 

suspicious activity, DoS, DDoS, vulnerability exploitation, brute force, hybrids, 

and zero-day attacks. 

• Accurately prevent intrusions from occurring. Describe underlying prevention 

technology. 

66

• Accurately identifies attacks with correct severity level while allowing benign 

traffic to pass without interruption. 

• Accurately respond to intrusion attempts 

Detection & Prevention Technology: 

• Detects and blocks all known, high-risk exploits. 

• Employs full seven-layer protocol analysis of over 150 Internet protocols and 

data file format. Provide list of network and application layer protocols decoded. 

• Operates effectively and protects against high risk, high impact malicious traffic 

via default out of box configuration, should be able to block more than 1000 

attacks by default. 

• Performs stateful packet inspection 

• Detects and blocks malicious web traffic on any port. 

• Does TCP stream reassembly. 

• Does IP defragmentation. 

• Protocol anamoly detection 

• Does Bi- directional inspection 

• Detects attacks within protocols independent of port used 

• Does Heuristics 

• Does RFC Compliance 

• Does Protocol tunneling 

• Supports attack recognition inside IPv6 encapsulated packets 

• Supports active blocking of traffic based on pre-defined rules to thwart attacks 

before any damage is done, i.e. before compromise occurs. 

• Supports active blocking of traffic based on dynamic responses to pre-defined 

rules. 

• Supports several prevention techniques including drop-packet, tcp-rst, etc. 

Response Mechanisms: 

• Offers a variety of built-in responses including console alerts, database logging, 

email notifications, SNMP traps, offending packet captures, and packet captures. 

Management Console: 

• Management Console Software should be able to manage 10 Network Appliances. 

Hardware specifications to be provided for the Management Console. 

• Allows central management of signature updates. Is able to centrally push out updates 

from one location to multiple heterogeneous networks, server agents. 

• Centralized Management Console should manage all the products NIPS, HIPS, End 

Point Security and Vulnerability Assessment. 

• Support for built in ticketing system. 

• Granular Management. Allows policy to be assigned 

• Policy per device 

• Policy per port 

• Policy per VLAN tag 

• Policy per IP address/range 

• Provide automated notification of IPS communications failure 

• Integration capability with Arcsight, Tivoli, HPOV 

67

Reporting: 

• Includes built-in reports. The console should be capable of producing graphical 

metrics and time-based comparison reporting. 

• Built-in reports should include high-level summaries and detailed reports. 

• Users should be able to output report data into a variety of different file formats 

including HTML, PDF, CSV, and Printer. 

Certifications: 

• One of the vendor product models should have been tested/certified for NSS, 

Tolly tested and ICSA. 

Security Maintenance: 

• IPS should have 24/7 Security Update Service 

• Support Real time Signature update 

• Support Automatic signature synchronization from vendor website 

• Support Provision to add custom signature 

B) Internal LAN 

Specification: 

Platform of the Appliance: 

• Available as a plug-n-play appliance. Provide relevant technical specifications. 

• Supports open source as the underlying operating system (not a proprietary OS). 

• Has serial, monitor, and keyboard interfaces. 

• Monitoring interfaces operate at layer 2, thus requiring no IP address or network 

reconfiguration. 

• The appliance has an aggregate traffic handling capacity of 400 Mbps 

• The appliance monitors upto 4 inline segment and has 8 10/100/1000 interfaces 

for the same. 

• The appliance includes includes additional 10/100/1000 Mbps interface for 

management system. 

Installation & Configuration: 

• Requires minimal setup and configuration 

• Operates effectively and protects against malicious traffic via a default, out-ofthe-box 


• Supports both manual and automated security content and product enhancement 

upgrades. 

• Allows full policy configuration and IPS sensor control via encrypted 

communications with remote management system. 

• Allows remote access to initial setup menu via SSH connection. 

68

Security Content: 

• Consists of vendor’s original threat intelligence and is not overly dependent on 

information available in the public domain. 

• Continuously updated with new threat intelligence, including detailed help text, in 

an automated fashion and without physical access to the unit. 

• Detects and blocks all known, high-risk exploits along with their underlying 

vulnerability (not just one exploit of that vulnerability). 

• Detects and blocks zero-day attacks without requiring an update. 

• Reports provide information on latest security issues, cyber attack trends, and 

statistics. 

Customization: 

• Automatically blocks malicious traffic out-of-the-box and allows additional 

blocking upon policy customization. 

• Can enable/disable each individual signature. 

• Each signature should allow granular tuning. 

• Supports assigning of ports to custom applications. 

• Filters traffic based on IP address or network range, protocol, and service in 

support of organizational security policy to allow/disallow specific types of activity 

between hosts. 

Updates: 

• Supports automated security check and product updates. 

• Updates are frequent and regular. 

• Vendor provides detailed update history on public web site. 

• Security check updates do not require reboot of IPS unit. 

Performance Consideration: 

• Does not introduce network latency. 

• Fails open should a power loss occur. 

• Notifies console of unit interruption. Console should receive alert and/or provide 

additional notification to administrator should any component become nonoperational 

or experience a communications problem. 

• The alert should specify the type of problem encountered, and users should have 

the ability to enable tracing mechanisms to determine the exact nature of the 

issue 

Accuracy of Intrusion Detection: 

• Accurately detects intrusion attempts and discerns between the various types 

and risk levels including unauthorized access attempts, pre-attack probes, 

suspicious activity, DoS, DDoS, vulnerability exploitation, brute force, hybrids, 

and zero-day attacks. 

• Accurately prevent intrusions from occurring. Describe underlying prevention 

technology. 

69

• Accurately identifies attacks with correct severity level while allowing benign 

traffic to pass without interruption. 

• Accurately respond to intrusion attempts 

Detection & Prevention Technology: 

• Detects and blocks all known, high-risk exploits. 

• Employs full seven-layer protocol analysis of over 150 Internet protocols and 

data file format. Provide list of network and application layer protocols decoded. 

• Operates effectively and protects against high risk, high impact malicious traffic 

via default out of box configuration, should be able to block more than 1000 

attacks by default. 

• Performs stateful packet inspection 

• Detects and blocks malicious web traffic on any port. 

• Does TCP stream reassembly. 

• Does IP defragmentation. 

• Protocol anamoly detection 

• Does Bi- directional inspection 

• Detects attacks within protocols independent of port used 

• Does Heuristics 

• Does RFC Compliance 

• Does Protocol tunneling 

• Supports attack recognition inside IPv6 encapsulated packets 

• Supports active blocking of traffic based on pre-defined rules to thwart attacks 

before any damage is done, i.e. before compromise occurs. 

• Supports active blocking of traffic based on dynamic responses to pre-defined 

rules. 

• Supports several prevention techniques including drop-packet, tcp-rst, etc. 

Response Mechanisms: 

• Offers a variety of built-in responses including console alerts, database logging, 

email notifications, SNMP traps, offending packet captures, and packet captures. 

Management Console: 

• Management Console Software should be able to manage 10 Network 

Appliances. Hardware specifications to be provided for the Management 

Console. 

• Allows central management of signature updates. Is able to centrally push out 

updates from one location to multiple heterogeneous networks, server agents. 

• Centralized Management Console should manage all the products NIPS, HIPS, 

End Point Security and Vulnerability Assessment. 

• Support for built in ticketing system. 

• Granular Management. Allows policy to be assigned 

• Policy per device 

• Policy per port 

• Policy per VLAN tag 

• Policy per IP address/range 

• Provide automated notification of IPS communications failure 

• Integration capability with Arcsight, Tivoli, HPOV 

70

Reporting: 

• Includes built-in reports. The console should be capable of producing graphical 

metrics and time-based comparison reporting. 

• Built-in reports should include high-level summaries and detailed reports. 

• Users should be able to output report data into a variety of different file formats 

including HTML, PDF, CSV, and Printer. 

Certifications: 

• One of the vendor product models should have been tested/certified for NSS, 

Tolly tested and ICSA. 

Security Maintenance: 

• IPS should have 24/7 Security Update Service 

• Support Real time Signature update 

• Support Automatic signature synchronization from vendor website 

• Support Provision to add custom signature 


• Shall support redundant CPU 

• Shall support Redundant Power supply 

• Shall support On-line insertion and removal for cards 

• Shall support fast reboot for minimum network downtime 

• Shall support Non-Stop forwarding with Stateful Switch Over, allows packet 

forwarding to continue until route re-convergence is complete. 

• Shall support BFD as per IETF 

• Shall support Stateful switch-over so that CPU forwarding is not impacted on 

account of active CPU failure 

• Shall support boot options like booting from TFTP server, Network node 

• Shall support multiple storage of multiple images and configurations 

• Shall support link aggregation using LACP as per IEEE 802.3ad 

• Shall support VRRP or equivalent 

• The software on the firewall must have online software reconfiguration to ensure 

that changes made to a firewall configuration take place with immediate effect. 

• On power up the platform should use built-in system monitoring & diagnostics 

before going online to detect failure of hardware. 

• The firewall should support active-active failover to avoid single point of failure or 

session loss in an event of the primary firewall failure 

• The Firewall should support Stateful failover to prevent session losses to be 

minimal. 

Protocol Support 

• Shall support IPv6 features 

• Shall support RIPng and OSPFv3 for IPv6 

71

• Shall support Routing protocols like RIP ver1 (RFC1058)&2 (RFC 1722 and 

1723), OSPF ver2 (RFC2328), OSPF on demand (RFC1793), BGP4 (RFC1771), 

IS-IS (RFC1195) 

• Multicast routing protocols support : IGMPv1,v2 (RFC 2236), PIM-SM (RFC2362) 

and PIM-DM, Multicast VLAN Registration, DVMRP, M-BGP 

• Shall support IPSec with 3DES/AES encryption 

QoS 

• 802.1p class of service (CoS) and differentiated services code point (DSCP) field 

classification 

• Per-port broadcast, multicast, and unicast storm control to prevent faulty end 

stations from degrading overall systems performance. 

• Rate limiting should be provided based on source and destination IP address, 

source and destination MAC address, Layer 4 TCP/UDP information, or any 

combination of these fields, using QoS ACLs (IP ACLs or MAC ACLs), class 

maps, and policy maps. 

• Should support 8 queues per port in hardware 

Security Features: 

• Shall support multi-level of access 

• SNMPv3 authentication 

• SSHv2 

• AAA support using RADIUS and/or TACACS, which enable centralized control of 

the switch and restrict unauthorized users from altering the configuration 

• PAP and CHAP authentication for P-to-P links 

• Per port broadcast, multicast and unicast storm control to prevent faulty end 

stations from degrading overall system performance. 

• Router ACLs (RACLs) on all ports with no impact on the performance 

• Private VLANs (PVLANs) on access and trunk ports 

• Unicast MAC filtering 

• Unicast port flood blocking 

• IP Access list to limit Telnet and SNMP access to router 

• Multiple privilege level authentication for console and telnet access 

• Time based ACLs for controlled forwarding based on time of day for offices 

• IEEE 802.1x support for MAC address authentication 

• Dynamic Host Configuration Protocol (DHCP) snooping 

• Standard and extended ACLs on all ports 

4.22 a) Core Switch 

The suggested core switch should have features as under: 

→ High back plane speed (600 Gbps or more) 

→ The forwarding rate should be scalable to 350 Mpps. 

→ The switch should have minimum of 8 payload slots 

→ The switch should have atleast 48 10/100/1000 Ethernet Ports 

→ Should be a single chassis 

72

→ Should support 10G 

Should have redundancy at various levels: 

→ Should have redundant Power Supply, single power should be sufficient to provide fully 

loaded chassis. 

→ Should support redundant Switching engine. 

→ Should have integrated hardware based Firewall 

→ Support for 30,000 MAC addresses 

Layer 2 Features: 

· Layer 2 switch ports and VLAN trunks 

· IEEE 802.1Q VLAN encapsulation 

· Support for atleast 4000 VLANs. 

· Dynamic Trunking Protocol (DTP) or equivalent 

· VLAN Trunking Protocol or equivalent 

· 802.1s 

· 802.1w 

· IGMP snooping v1, v2, v3 

· Port Trunking technology across line cards 

Should support below Layer 3 features 

· Hot Standby Routing Protocol/VRRP 

· Static IP routing 

· IP routing protocols 

· Open Shortest Path First 

· Routing Information Protocol 

· Border Gateway Protocol Version 4 

· Global Load balancing Protocol (GLBP) 

· Multicast Border Gateway Protocol 

· PIM Sparse Mode, Dense Mode, Bi-directional PIM 

· IGMP v1, v2, and v3 

· IP Version 6 support in hardware 

· IGMP filtering on access and trunk ports 

· Distance Vector Multicast Routing Protocol 

· Internet Control Message Protocol (ICMP) support 

· ICMP Router Discovery Protocol 

Standards 

· Ethernet : IEEE 802.3, 10BASE-T 

· Fast Ethernet : IEEE 802.3u, 100BASE-TX, 100BASE-FX 

· Gigabit Ethernet: IEEE 802.3z, 802.3ab 

· 10 Gigabit: IEEE 802.3ae 

· IEEE 802.1D Spanning-Tree Protocol 

· IEEE 802.1w rapid reconfiguration of spanning tree 

· IEEE 802.1s multiple VLAN instances of spanning tree 

· IEEE 802.1p class-of-service (CoS) prioritization 

· IEEE 802.1Q VLAN encapsulation 

· IEEE 802.3af 

· IEEE 802.3ad 

· IEEE 802.1x user authentication 

· 1000BASE-X (GBIC) (Support for SX,LX,ZX) 

· 1000BASE-X (small form-factor pluggable) 

· RMON I and RMON II standards 

73


· Shall support redundant CPU 

· Shall support Redundant Power supply 

· Shall support On-line insertion and removal for cards 

· Shall support fast reboot for minimum network downtime 

· Shall support Non-Stop forwarding with Stateful Switch Over, allows packet forwarding 

to continue until route re-convergence is complete. 

· Shall support BFD as per IETF 

· Shall support Stateful switch-over so that CPU forwarding is not impacted on account of 

active CPU failure 

· Shall support boot options like booting from TFTP server, Network node 

· Shall support multiple storage of multiple images and configurations 

· Shall support link aggregation using LACP as per IEEE 802.3ad 

· Shall support VRRP or equivalent 

· The software on the firewall must have online software reconfiguration to ensure that 

changes made to a firewall configuration take place with immediate effect. 

· On power up the platform should use built-in system monitoring & diagnostics before 

going online to detect failure of hardware. 

· The firewall should support active-active failover to avoid single point of failure or 

session loss in an event of the primary firewall failure 

· The Firewall should support Stateful failover to prevent session losses to be minimal. 


· Shall support IPv6 features 

· Shall support RIPng and OSPFv3 for IPv6 

· Shall support Routing protocols like RIP ver1 (RFC1058)&2 (RFC 1722 and 1723), 

OSPF ver2 (RFC2328), OSPF on demand (RFC1793), BGP4 (RFC1771), IS-IS 

(RFC1195) 

· Multicast routing protocols support : IGMPv1,v2 (RFC 2236), PIM-SM (RFC2362) and 

PIM-DM, Multicast VLAN Registration, DVMRP, M-BGP 

Shall support IPSec with 3DES/AES encryption 

QoS 

· 802.1p class of service (CoS) and differentiated services code point (DSCP) field 

classification 

· Per-port broadcast, multicast, and unicast storm control to prevent faulty end stations 

from degrading overall systems performance. 

· Rate limiting should be provided based on source and destination IP address, source and 

destination MAC address, Layer 4 TCP/UDP information, or any combination of these 

fields, using QoS ACLs (IP ACLs or MAC ACLs), class maps, and policy maps. 

· Should support 8 queues per port in hardware 


· Shall support multi-level of access 

· SNMPv3 authentication 

· SSHv2 

· AAA support using RADIUS and/or TACACS, which enable centralized control of the 

switch and restrict unauthorized users from altering the configuration 

· PAP and CHAP authentication for P-to-P links 

· Per port broadcast, multicast and unicast storm control to prevent faulty end 

stations from degrading overall system performance. 

· Router ACLs (RACLs) on all ports with no impact on the performance 

· Private VLANs (PVLANs) on access and trunk ports 

74

· Unicast MAC filtering 

· Unicast port flood blocking 

· IP Access list to limit Telnet and SNMP access to router 

· Multiple privilege level authentication for console and telnet access 

· Time based ACLs for controlled forwarding based on time of day for offices 

· IEEE 802.1x support for MAC address authentication 

· Dynamic Host Configuration Protocol (DHCP) snooping 

· Standard and extended ACLs on all ports 

4.22 b) Access Switch (24 – Port) 

Physical Specification: Should be rack mountable with 24-port 10/100 Mbps and 2 x 

10/100/1000BaseT. 

General Specification: 

o 

o 

o 

o 

Should have 16 Gbps Switching Fabric 

Should have 6.5 million packets per second forwarding rate on 64-byte packets 

8000 MAC address supported 

255 IGMP groups 

Layer-2 Features 

o IEEE 802.1Q VLAN encapsulation. Up to 255 VLANs per switch 

o Support for Automatic Negotiation of Trunking Protocol, to help minimize the 

configuration & errors 

o Centralized VLAN Management. VLANs created on the Core Switches should be 

propagated to all the other switches automatically, thus reducing the overhead of 

creating / modifying / deleting VLANs in all the switches in turn eliminating the 

configuration errors & troubleshooting. 

o Spanning-tree PortFast for fast convergence 

o 802.1d, 802.1p, 802.1Q, 802.1s, 802.1w, 802.1x, 802.1ab, 802.3ad, 

o Spanning-tree root guard to prevent other edge switches becoming the root 

bridge. 

o IGMP snooping v1, v2 and v3 

o Link Aggregation Protocol (LACP) 

o Support for Detection of Unidirectional Links and to disable them to avoid 

problems such as spanning-tree loops 

o Should be able to discover the neighboring device of the same vendor giving the 

details about the platform, IP Address, Link connected through etc, thus helping 

in troubleshooting connectivity problems. 

o Support for Switch port auto recovery (err disable) to automatically re-enable a 

link that is disabled because of a network error. 

o Should support Multicast VLAN registration 

o Should support DHCP Server enabling a convenient deployment option for the 

assignment of IP addresses in networks that do not have without a dedicated 

DHCP server 

o Should support Local Proxy Address Resolution Protocol (ARP) works in 

conjunction with Private VLAN Edge to minimize broadcasts and maximize 

available bandwidth 

o Should support LLDP and LLDP-MED including MPED location information. 

Should exchange link and device information in multivendor networks. 

o Should support configuration rollback to replace current configuration with any 

saved configuration file. 

o Should support link state tracking which provides layer2 redundancy in the 

network when used in conjunction with server teaming. 

QoS Features 

75

o 

o 

o 

o 

o 

o 

o 

o 

o 

o 

o 

Standard 802.1p CoS and DSCP classification using marking and reclassification 

on a per-packet basis by source and destination IP address, source and 

destination MAC address, or Layer 4 TCP or UDP port number. 

Control- and Data-plane QoS ACLs 

No performance penalty for highly granular QoS functions 

Four egress queues per port to enable differentiated management of up to four 

traffic types 

Weighted tail drop (WTD) to provide congestion avoidance 

Strict priority queuing mechanisms 

Granular Rate Limiting function to guarantee bandwidth in increments as low as 

1 Mbps 

Rate limiting support based on source and destination IP address, source and 

destination MAC address, Layer 4 TCP and UDP information, or any combination 

of these fields, using QoS ACLs (IP ACLs or MAC ACLs), class maps, and policy 

maps. 

Support for Asynchronous data flows upstream and downstream from the end 

station or on the uplink using ingress policing and egress shaping. 

Up to 64 aggregate or individual policers for per Fast Ethernet or Gigabit 

Ethernet port. 

Support for Automatic Quality of Service for easy configuration of QoS features 

for critical applications 

Network security features 

o IEEE 802.1x to allow dynamic, port-based security, providing user authentication 

o Support for Admission Control features to improve the network’s ability to 

automatically identify, prevent, and respond to security threats and also to enable 

the switches to collaborate with third-party solutions for security-policy 

compliance and enforcement before a host is permitted to access the network. 

o Port-based ACLs (PACLs) for Layer 2 interfaces to allow application of security 

policies on individual switch ports. 

o Unicast MAC filtering to prevent the forwarding of any type of packet with a 

matching MAC address 

o Unknown unicast and multicast port blocking to allow tight control by filtering 

packets that the switch has not already learned how to forward 

o IGMP filtering provides multicast authentication by filtering out no subscribers 

and limits the number of concurrent multicast streams available per port. 

o Support for SSHv2, SNMPv3 to provide network security by encrypting 

administrator traffic during Telnet and SNMP sessions 

o The switch should support Port Mirroring based on port basis / vlan basis to 

support intrusion prevention system deployment in different VLANs. Should 

support bidirectional data on mirror port, which allows IDS to take action when an 

intruder is detected. 

o Should be able to allow administrators to remotely monitor ports in a Layer 2 

switch network from any other switch in the same network 

o RADIUS authentication to enable centralized control of the switch and restrict 

unauthorized users from altering the configuration. 

o MAC address notification to allow administrators to be notified of users added to 

or removed from the network 

o DHCP snooping to allow administrators to ensure consistent mapping of IP to 

MAC addresses. This can be used to prevent attacks that attempt to poison the 

DHCP binding database, and to rate limit the amount of DHCP traffic that enters 

a switch port. 

o DHCP Interface Tracker (Option 82) to augment a host IP address request with 

the switch port ID 

76

o 

o 

o 

o 

o 

Management 

o 

o 

o 

o 

o 

o 

o 

o 

o 

Port security to secure the access to an access or trunk port based on MAC 

address. After a specific timeframe, the aging feature should remove the MAC 

address from the switch to allow another device to connect to the same port. 

Multilevel security on console access to prevent unauthorized users from altering 

the switch configuration 

BPDU Guard feature, to shut down Spanning Tree Protocol PortFast-enabled 

interfaces when BPDUs are received to avoid accidental topology loops. 

Spanning-Tree Root Guard (STRG) to prevent edge devices not in the network 

administrator's control from becoming Spanning Tree Protocol root nodes. 

Support for upto 512 access control entries (ACEs). 

CLI support to provide a common user interface and command set with all 

routers and switches of the same vendor 

Remote Monitoring (RMON) software agent to support four RMON groups 

(history, statistics, alarms, and events) for enhanced traffic management, 

monitoring, and analysis. Support for all nine RMON groups through the use of a 

mirrored port, which permits traffic monitoring of a single port, a group of ports, or 

the entire switch from a single network analyzer or RMON probe 

Time-domain reflectometer (TDR) to diagnose and resolve cabling problems on 

copper ports 

Layer 2 traceroute to ease troubleshooting by identifying the physical path that a 

packet takes from source to destination 

Domain Name System (DNS) to provide IP address resolution with user-defined 

device names 

Trivial File Transfer Protocol (TFTP) to reduce the cost of administering software 

upgrades by downloading from a centralized location 

Network Timing Protocol (NTP) to provide an accurate and consistent timestamp 

to all intranet switches 

RMON I and II standards 

Support SNMPv1, SNMPv2c, and SNMPv3 and Telnet interface support delivers 

comprehensive in-band management, and a CLI-based management console 

provides detailed out-of-band management 

4.22 c) Remote Location LAN Switch 

Particulars 

Interface /Slots 

VLAN features 

Management 

Description 

1 x 12 ports 10/100/1000 Mbps ports 

IEEE 802.1Q VLAN encapsulation 

Dynamic Trunking Protocol (DTP) or equivalent 

Minimum 255 VLAN 

RS-232 Console port 

Standards 

Power Supply 

Accessibility using Telnet, SSH, Console access. 

SNMPv1, snmpv2/v3 

IEEE 802.1x support 

IEEE 802.3x full duplex on 10BASE-T and 100BASE-TX ports 

IEEE 802.1d Spanning-Tree Protocol 

Internal power supply 230 Volt 50Hz input 

77

Miscellaneous 

All necessary power cords, adapters, data cables, connectors, CDs, 

manuals, brackets accessories, wire managers, etc. should be provided 

4.23a) G.703 & V.35 lease line modems 2 Mbps for DC 

4.23b) G.703 & V.35 lease line modems to support 256 Kbps for Remote Locations 

Compliance 

Description 

According to ETSI HDSL / G.SHDSL to ITU T G991.2 Standard 

Mode of 

operation 

Selectable Data 

Rate 

Management 

Features 

Interface 

Leased – Unconditioned copper 2 / 4 Wire 

N*64 Kbps up to 2048 Kbps (Synchronous) 

Standalone to Standalone Management through 10/100 base TX out of band 

management port, Internal BERT option for diagnostics, Telnet & Web browser for 

configuration and diagnostics, Dipswitches for loop back, Line protection circuits 

against lightning and power surges and follow ITU K.21 and UL 1950 standards. 

DCE interface G.703, DTE interface V.35. 

Opearting Range Should support to 10KM for 64 KBPS and 5 KM for 2048 KPBS over 24 AWG 

(0.5mm) or higher 

Cables 

Power Supply 

Indicators 

Architecture 

Approval 

All necessary cables including power cord 

Inbuilt support to work in both 230V 50 Hz AC and -48VDC from a single socket and 

not to be an ordering option 

Power, Test, Alarm/Loss, Sync 

Stand alone unit 

Should be TEC approved. 

4.24 a) Central Internet Router 

Router / Modules having following features / facilities 

• Should have atleast 4 interface card slots 

• Should have atleast 1 Network Module Slot 

• Should have minimum 2 numbers of Serial Ports having support for 2 Mbps/ port 

Bandwidth with necessary cables 

• At least 2 Numbers of on-board Gigabit Ethernet (10/100/1000) interfaces. 

• The architecture should be based on high speed CPU. 

• Support for Hot Standby Router Redundancy/VRRP, GLBP protocol 

• The router should have a minimum of 200,000 pps throughput. 

• Support for low speed sync/async interfaces. 

• Bandwidth Optimization: 

i. Dial-Backup 

ii. Dial-on-Demand 

iii. Bandwidth on Demand 

iv. Header and payload Compression Inactivity timeouts 

• Support for Webvpn 

• Should support below IP Routing Protocols: 

i. RIP 

78

ii. OSPF 

iii. OSPF Over Demand Circuits 

iv. IGRP 

v. Policy Routing 

VII. Global Load Balancing Protocol (GLBP) 

• IPSec, DES, 3DES and AES Support. 

• Should have Flash Memory of minimum 64 MB and upgradeable to 256 MB. 

• Router must have minimum of 256 MB of DRAM expandable to 1GB to store router 


• Support for Content management / Caching & URL Filtering using inbuilt modules for 

conserving the WAN bandwidth 

• Support for integrated security services (IDS/ IPS / Firewall / IPSec). 

4.24 b) Central Intranet Router Specification 

Hardware Requirements: 

o 

o 

o 

Router should have atleast 12 configurable slots 

Router should have atleast 30 Channelized E1 interfaces and should be upgradeable to 

36. 

Router should have at least three 10/100/1000 BaseT or SFP Gigabit Ethernet Interfaces. 

Architecture: 

o Should have support for Data, Voice & Video services. 

o Should be chassis based & modular architecture for scalability 

o Should have power supply redundancy. There should not be any impact on the router 

performance in case one of the power supplies fails. 

o All interface modules, power supplies should be hot swappable for high availability. 

o Should support hardware based VPN (3DES/AES) Encryption card 

Performance: 

o Shall support high performance traffic forwarding with con-current features like Firewall 

and encryption. 

o Forwarding Capacity shall be a minimum of 2 Mpps (considering 64byte packet size) 

o Shall support variety of interfaces like V.35, G.703, Channelized E1 interfaces for 

provisioning n64Kbps connectivity, E3 & DS3, STM1, Channelized E3 / Channelized 

STM-1, ATM, Ethernet Interfaces – 1Gbps, 10/100 Mbps, ISDN BRI, PRI, T1/E1 Digital 

Voice ports 

o Should have at least one USB ports for storing OS images. 

o Shall support Voice traffic optimization with features like LFI, cRTP 

o Should have minimum of 1GB of RAM and 256 MB of Flash Memory. 


o Shall support, On-line insertion and removal for cards, fast reboot for minimum network 

downtime, VRRP or equivalent 

o Shall support Non-Stop forwarding for fast re-convergence of routing protocols (BGP, 

OSPF) 

o Shall support multiple storage of multiple images and configurations 

o Shall support link aggregation using LACP as per IEEE 802.3ad 

o Boot options like booting from TFTP server, Network node & Flash Memory. 


o Router OS should have feature of Routing protocols like RIP ver1 & RIP ver2, OSPFver2, 

OSPF on demand from day 1 

79

QoS Features: 

o Shall support the following 

o Classification and Marking: Policy based routing, IP Precedence, MPLS exp bits 

o Congestion Management: WRED, Priority queuing, Class based weighted fair 

queuing 

o Traffic Conditioning: Committed Access Rate/Rate limiting 

o Signaling: RSVP for Bandwidth reservation 

o Per VLAN QoS. 

o Link efficiency mechanisms: cRTP, LFI, MLPPP. Support for Class based cRTP 

& time based QoS policies. 

o Per VLAN QoS. Time Based Shaping and Policing for QoS 


Should support 

o GRE Tunneling, NAT, L2TP tunneling, without any major performance impact. 

o SNMPv3 authentication, SSHv2 

o AAA support using Radius 

o CHAP authentication for P-to-P links 

o DoS prevention through TCP Intercept, DDoS protection 

o IP Access list to limit Telnet and SNMP access to router 

o Multi-level of access. 

o Multiple privilege level authentications for console and telnet access through Local 

database or through an external AAA Server. 

o Time based or Dynamic ACLs for controlled forwarding based on time of day for offices 

o IEEE 802.1x support for MAC address authentication 

o Should have features to limit the spread of viruses & worms on the desktops / 

workstations. 

Multi-media support: 

o 

o 

o 

Shall support Voice capabilities with Voice pass-through 

Shall support H.323, SIP 

Shall support Voice based QoS 

Debug, Alarms & Diagnostics: 

o 

o 

o 

o 

o 

o 

Support for monitoring of Traffic flows for Network planning and Security purposes 

Display of input and output error statistics on all interfaces 

Display of Dynamic ARP table 

Display of physical layer line status signals like DCD, DSR, DTR, RTS, CTS on all serial 

interfaces 

Trace-route, Ping and extended Ping 

Should have extensive support for SLA monitoring for metrics like delay, latency, jitter, 

packet loss, and MOS 

Management 

o 

o 

o 

o 

Shall have support for Web / GUI based management, CLI, Telnet and SNMPv3 

Shall support Secure Shell for secure connectivity. 

Embedded RMON support for four groups – history, statistics, alarms and events 

Should have to support Out of band management through Console / external modem for 

remote management. 

4.24 c) Remote Branches Router Specifications 

A. Router Architecture requirements 

80

i. The architecture should be based on high speed CPU. 

ii. The Router should be a Single Box configuration and modular, so that the purchaser 

has the flexibility to use the appropriate choice of interfaces as and when required. 

B. High Availability Requirements 

i. Support for Hot Standby Router Redundancy Protocol. 

ii. The software on the router must have online software reconfiguration to ensure that 

changes made to a router configuration take place with immediate effect. 

iii. It must be possible to fast boot the router to ensure that for software upgrades can be 

done with minimum network downtime. 

iv. High Mean Time between Failure values should be available to ensure long life of router 

hardware. 

v. The router should be capable of booting from a remote node, where the router image is 

present. 

C. Miscellaneous Hardware Requirements 

i. Should have 2 onboard 10/100 BaseT Interfaces and atleast 2 WAN Interface Slots. 

ii. Should have atleast 1 serial port with support up to 2 Mbps bandwidth and necessary 

cables. 

iii. Should support for ISDN BRI port (as and when required) 

iv. Router must have 32 MB Flash upgradeable to 128 MB 

v. Router must have 128 MB DRAM upgradeable to 384 MB 

vi. Extensive debugging capabilities to assist in hardware problem resolution. 

D. Performance Requirements 

i. The router should have a minimum of 70,000 pps throughput. 

E. Router Software Features. 

i. Shall support (when required by an software upgrade) IPSec, 3DES,AES Encryption; 

the IPSec implementation should be IETF compliant 

ii. Should support Intrusion Prevention Functionality (when required by an software 

upgrade) 

Other General Specifications: 

1. Router OS should have features of below IP Routing Protocols: 

i. RIPv1 & v2 

ii. OSPF 

iii. OSPF Over Demand Circuits 

2. Network Address Translation (NAT) should be available in the delivered 


3. WAN Protocols: 

i. PPP 

ii. Multilink PPP 

iii. X.25 

iv. Frame Relay 

v. Compression-Payload and TCP/IP Header 

4. Multicasting 

81

i. It should be possible to recognize a wide variety of applications, including web-based and 

other difficult-to-classify protocols that utilize dynamic TCP/User Datagram Ports (UDP) 

port assignments. When an application is recognized and classified, a network should be 

able to invoke services for that specific application. 

ii. Internet Group Management Protocol (IGMPv2) 

iii. Multicast routing support such as DVMRP, Protocol Independent Multicast (PIM) or 

MOSPF. 

6. Bandwidth Optimization: 

i. Dial-Backup 

ii. Dial-on-Demand 

iii. Bandwidth on Demand 

iv. Header and payload Compression 

v. Inactivity timeouts. 

7. Accounting: 

i. Network Time Protocol. 

ii. Packet & Byte Counts. 

iii. Start Time Stamp & End Time Stamps. 

iv. Input & Output interface ports. 

v. Type of service, TCP Flags & Protocol. 

vi. Source & Destination IP addresses. 

vii. Source & Destination TCP/UDP Addresses. 

8. Security 

i. Support for Standard Access Lists and Extended Access Lists to provide supervision and 

control. 

ii. Support for Firewalling and IPS 

iii. Controlled SNMP Access. 

iv. Control SNMP access through the use of SNMP with MD5 authentication. 

v. Implement Access Lists on the router to ensure SNMP access only to the SNMP 

manager or the NMS workstation. 

vi. Support for Dynamic Multipoint VPN. 

vii. IPSec, DES, 3DES and AES Support. 

viii. Support for Webvpn 

ix. Multiple Privilege Levels. 

x. Support for Remote Authentication Dial-In User Service (RADIUS) and AAA. 

xi. MD5 Route Authentication. 

xii. PPP PAP & CHAP support. 

Xiii Should support RFC 3547 

4.25) 225 No. of Point to Point Links having min. Bandwidth of 256 Kbps 

4.26) 42 U Racks - Industry Standard 

Description 

S. No. 

Rack 19" (800W) 42U/1000mmD (basic rack includes 1 Pair / 2 Nos of 

Side Panels) (The basic Rack also includes 2 Pairs / 4 Nos of Reducing 

1 

Channels - these channels are used to manage cables along the 

vertical length of the Rack) 

2 Front Glass Door with Vented Trims S12C 42U / 800W 

3 Rear MS Door (Plain) S12C 42U / 800W 

4 Hardware Front Panel (20/Pkt) 

82

5 Ac Main Channel 12 Pts 5Amp flat & round pin 

6 Fan Housing Unit 2/4 Fan Posn 

7 Fan 230VAC 90CFM (Set of 4 Fans) 

8 Cable Manager 1U + H/W (Metallic) 

9 Castors Trymn with Ft Brakes (set of 4) 

10 Stationary Shelf 627mmD N/W 

11 Stationary Shelf 725mmD N/W 

12 Earthing kit 

4.27) 9 U Racks - Industry Standard 

S.No Description 

1 Rack S31 Wall Mount 9U / 500 1 Section (Flexibox) 

2 Hardware Front Panel 10/Pkt 

3 Fan 230VAC 90CFM 

4 Cable Manager 1U + H/W 

5 AC Distribution Box + H/W (6 Points of 5Amp Sockets - Round Pin) 

4.28a) 24 Port Patch Panel UTP (Supplying, Installation, testing and comissioning) 

4.28 b) 12 Port Patch Panel UTP (Supplying, Installation, testing and comissioning) 

4.29) Box (305 M) Cable UTP CAT 6 (Supplying, Installation, testing and comissioning) 

4.30a) Patch Cord 7 feet (cat 6) 

4.30b) Patch Cord 3 feet (cat 6) 

4.31) I/O with GANG Box and faceplate (Supplying, Installation, testing and comissioning) 

4.32) MS Office: 

Microsoft Office XP Standard Edition with 5 Media and 150 paper LICENCEs. 

4.33) Data Centre 

The vendor needs to estimate the items as per the table below. The vendor can modify the 

list if necessary to meet the total requirements with any miscellaneous items 

Data Centre specification for 575-600 sq. ft space with a power design of approximately 27 

KW of computer power) expansion 

S.No Description Quantity List of makes 

1 Physical Security Equipments 

CCTV system comprising 3 Nos fixed type colour cameras 

and 4 Channel 200 GB HDD digital recorders. 1 

Access Control System comprising 1 nos biometric reader,1 

nos. proximity card readers in the data centre area. 1 

2 Redundant Power UPS 

83

Supply, installation, testing and commissioning of True 

Online, 1 

Double conversion technology 2 X30 KVA UPS ( Input 3 

phase, output 3 phase, 415 V) operating in load bus 

synchronization mode , harmonic filter & Battery Breaker 

with 60 minutes battery back-up 

As per BoM 

3 Air conditioners 

Air conditioner along with power requirement, power 

distribution capacity at 21 degree (PEX 130) including floor 

insulation, floor grills as required for 600 sq, ft area for 30 

KVA heat dissipation and 10 to 15 PCs alongwith 15 to 20 

Human Resources. 

4 Fire & Security Equipments 

As per 

Requirement 

Siemens or 

Equivalent 

Fire Alarm Systems 1 

FM200 gas based fire protection for the entire data centre 

area excluding UPS, staging area & IT support area 1 

VESDA 1 

5 Repellants & Detection 

Rodent Repellant System for server room area 1 

Water Leak Detection System 1 

6 Electrical works & Power Distribution for powering the 

above in dual redundant power supply. 

LUMSUM 

7 Transient Voltage Surge Suppressors for protection 

against Surges/Noise req IT equipments in the Data 

Centre 

This to connected to the i/p of each UPS System & Air 

conditioners with response time 0.5ns & Voltage Protection 

Level of < 0.8 KV should be listed with UL-1449-2. The 

TVSS shall provide up to 40dB for RFI & EMI noise 

attenuation 

Liebert or 

equivalent 

4.34) FM Services for Warranty Period 

Network & Systems Management Services 

(i) Fault Management 

a. Identification and resolution of Network, System, Server 

faults. 

b. Provide Managed Service using an EMS (Enterprise 

Management Software) for network monitoring along with 

an application traffic management system that monitors, 

controls, and accelerates application performance over the 

WAN Internet. 

(ii) WAN Management 

a. Generate trouble ticket using Helpdesk tool after logging a call 

with Lease Line/WAN Link Provider and follow up the same. 

84

(iii) 

b. To provide WAN management services and maintain 

committed UPTIME by coordinating with Service provider for 

restoration installation, commissioning of Lease lines. 

c. MIS report will be submitted by the Vendor on monthly basis 

and as and when requested by the Competent Authority. 

d. Maintain an up-to-date comprehensive overall and individual 

network topology and lay-out, network and Security 

infrastructure configurations, Hardware and Software 

inventory, MPED Data Back-up and restore procedure with 

policy, Core Services Setup, Password policy documentation 

in Soft and Hard copies. 

e. The Vendor should have a well-defined and documented 

procedure for change management. 

Overall Management 

a. Managing and ensuring the services availability include mail, 

proxy, DNS, Anti-virus, Database, Web services at optimum 

level for MPED users. 

b. Managing and operating all the Network Devices, Security 

components (and server) Hardware and Operating System 

related issues. 

c. Ensure availability and optimum utilization of all Networking, 

Security components and Server devices. 

d. Patch and Up-gradation of Operating System, Firmware, 

Signatures, application and necessary patches for all network, 

Security and Server devices to ensure smooth operability and 

availability of required services. 

e. Ensure Confidentiality, integrity and availability of MPED Data 

with use of Suitable technologies, Process and best practices. 

f. Managing the Database and Web server to ensure highavailability. 

g. Creation, omission and modification of administrative users 

required for managing MPED components. 

h. Maintaining and managing all the administrative passwords of 

MPED components. (This will be done in consultation with the 

Competent Authority). 

i. Backup of all critical server as per Backup Policy. 

j. Creation, omission and modification of end-user’s Id and 

password for his day-to-day operations and job profile. This 

will include but not limited to: 

o Domain Controller 

85

o Management Server 

o Proxy Server 

o FTP Server 

o Database server 

o Web Server 

o Mail Server 

o Backup Server 

o Anti Virus Server 

o 

Local (host) Machine 

(iv) It is mandatory for the Projet Manager / Service Head for the Region to meet the 

MPED representative / incharge Computerization Project in every month and the details 

of the meeting must be minutized / released. 

86

SECTION V: Roles and Responsibilities 

Business Requirements to be met by the Vendor: 

MPED is soliciting provision of the facility of an integrated solution for MPED 

application. The Vendor must provide a proposal for a totally integrated point-topoint 

service. 

The successful Bidder (Vendor) will be responsible for: 

1 Providing sufficient staff with adequate range of project and technical experience. 

2 Completion of the detailed requirement and gap analysis (if applicable) before 

the start of installation. 

3 Ensuring quality in all the activities carried out during the installation, 

documentation, testing, commissioning and maintenance etc. of the system. 

4 Providing MPED with periodic status reports on the completed/ on going and 

planned tasks. The periodicity of the report may be finalised in the project plan, 

which will be delivered after the commencement of the project. However, the 

minimum periodicity should be once in a fortnight. 

5 Documentation of the new systems 

6 Training of MPED users and IT staff in installation and trouble shooting of the 

deployed solution. 

7 Closely coordinating with Application developer and routing consultant to ensure 

uninterrupted services to MPED. 

8 Successful commissioning of the systems in all Divisional Offices, DEOs, FL 

Warehouse, CL Warehouse, Bottling Units, Commercial Tax Depart,ment at 

Mantralaya, Bhopal.etc (List of all locations is attached at Annexure 1). 

9 Co-operate with external agencies to accomplish the commissioning, integration 

and rollout of the system in the State as per the terms of the contract 

10 Provide user training at all specified levels and prepare and issue supporting 

documentation such as User Manuals, Troubleshooting Manual and Setup 

Reference Manual. They shall also be responsible for re-training wherever 

changes are made in the solution. 

11 Provide standards-based documentation on all aspects related to the project. 

12 Provide ongoing maintenance support, upgrades and enhancements to the 

systems for three years from the date of “Go-Live” in the following manner: 

a) The Vendor provides warranty for the deployed solution for duration of 60 

months, commencing from the date when the system “goes live”. The 

warranty should include that the solution supplied under this contract shall 

have no defect arising from design or workmanship or from any act of 

omission of the Bidder that may develop under normal use of the supplied 

solution. 

b) During warranty period Vendor shall be completely responsible for defect 

free functioning of solution deployed and shall resolve any solution 

related issues etc. within duration as prescribed by Competent Authority. 

The warranty shall include replacement of all the parts except ink / Toner 

cartridges for printers, which shall be provided by department as per 

requirement. 

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c) Vendor shall provide latest updated products, patches, version upgrades 

relevant for solution components. However, these would be implemented 

before going live. 

d) Vendor shall have to provide support for at least three years beyond the 

end of Warranty period, if required, and firm annual charges for the same, 

are to be quoted in the Commercial Bid. 

e) Vendor will be responsible for coordinating with different agencies and no 

issues regarding coordination will be considered as impediments in defect 

free functioning of solution. 

13 The system will be audited by third party agency for network and database 

security and testing must pass such test according to the prescribed industry 

standards. 

14 The Vendor will be responsible for implementing measures to ensure the overall 

security of solution and data. This monitoring shall be through the security 

controls including: 

a) Real time intrusion prevention tools (IPS) 

b) Log Report generation tools 

c) Network Management System 

d) Firewall, Antivirus, Antis Pam and Antispyware. 

15 The Vendor shall develop a detailed security policy for solution implementation 

and maintenance. The security policy developed by the vendor shall be updated to 

keep the security recommendations current and the same shall be implemented for 

the solution. 

16 The Vendor shall implement and manage the solution in accordance with the 

Service Level Metrics as defined in the Bid Document. 

17 The Vendor shall coordinate and provide complete support to Competent 

Authority in conducting the user acceptance testing 

18 Create an organized set of activities for the project & also establish and measure 

resource assignments and responsibilities. 

19 Construct a project plan and schedule including milestones. 

20 Measure Project Deadlines, performance objectives. 

21 Submit Progress Reports on a fortnightly basis. 

22 Submit Project quality assurance reports. 

23 Designing and execution of high availability testing to remove all single points of 

failure. 

24 Audit of Network and database security mechanisms. 

25 Verification of authentication mechanism at Network Level 

26 Preparation of manageability compliance document on the following: 

a) Remote Monitoring of status and Statistics of all high-level components 

b) Management capability to start/ stop/ restart services & systems. 

c) Auto discovery of all components manageable through SNMP 

d) Auto discovery of all other system components 

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e) Ability to track changes in configurations of the system components to 

help track Service 

f) System disruptions. 

27 Any facility, which is considered important and essential for computerized 

operations of the offices under MPED, and not already included in the above list of 

activities, will be deemed to be included, and the Bidder is bound to include it in the 

scope of work. 

28 The System will be subjected to testing for third party for network and security 

audit. 

The implementation schedule has been provided which reflects MPEDs understanding 

of the solution needs, the resource implications, etc. The schedule must not exceed the 

proposed schedule in this bid document. This is considering that the Bidder can plan for 

optimum resource allocation. 

Functional Performance Requirements of the System 

The Vendor must provide network functionality and guarantee service quality to provide 

99.5 % or more uptime for data centre site, 99 % or more uptime for all other locations. 

MPED's intention is to acquire best practice integrated systems with a sound design. In 

order to achieve this goal, MPED has tried to specify its requirements in the best 

possible way. However, there are some areas where it is difficult for MPED to specify 

requirements with a high degree of accuracy without knowledge of exact proposed 

Solution. In such instances, MPED have offered estimates or other relevant information 

to enable the Bidder to propose the best solution, which will be subjected to MPED’s 

approval. The Bidder can also visit the sites before bid submission to have better 

understanding of MPED’s requirements. 

Performances of the system will be one of the important factors in the success of the 

project. MPED expect that Bidders must provide details as to how it plans to deal with 

the performance issues that usually occur with the system. 

Related Information Technology Issues and Initiatives 

At the time of release of this document, the following initiatives are under consideration 

in accordance with the proposed implementation plan for Integrated Computerization 

of MP STATE EXCISE DEPARTMENT 

It is proposed that Installation of Wide Area Network Services for connectivity between 

various MPED offices using the proposed MADHYA PRADESH State Wide Area 

Network (SWAN). In case of SWAN not being operational before implementing 

Integrated Computerization of MP STATE EXCISE DEPARTMENT Bidder would also 

provide alternative method for data communication system. 

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SECTION VI- Project Time Schedule 

For execution of entire work the total time span is approx. 16 weeks. However the Bidder 

can submit a detailed activities work plan as per Annexure 9. The list of major activities 

to be covered in the time schedule is given below: 

Activity No 

Scope of Work Area 

1. Creating Centralized Data Centre 

2. Solution Design 

3. Solution Implementation 

4. Testing and Acceptance 

5. Integration of the required Infrastructure 

6. Comprehensive Training 

7. Solution Documentation 

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SECTION VII: Instructions to Bidders and General Conditions of Contract 

DEFINITIONS 

In this Bid Document, the following terms shall be interpreted as indicated: 

“Solution” means Providing Turnkey Solution towards commissioning, management, 

maintenance of Data Centre including managed wide area network with supply and 

installation of Servers, Desktop Systems and peripherals for implementing Integrated 

Computerization at MADHYA PRADESH STATE EXCISE DEPARTMENT. 

“Software” means the software designed, developed, tested and deployed by the 

Application Developer for the purposes of rendering the Services to the Stakeholders of 

the Project and includes the source code along with associated documentation, which is 

the work product of the development efforts involved in the Project and the 

improvements and enhancements effected during the term of the Project, but does not 

include the third party software products (except for the customization components on 

such products), proprietary software components and tools deployed by the Bidder and 

which shall be solely owned by The Competent Authority; 

“Bidder” means the vendors participating and submitting their bids as per the tender 

time schedule. 

“Prime Bidder” means the leading bidder in case of consortium. 

“Vendor(SI)” means the successful Bidder of this Bid, who will have to 

study,design,develop,implement,operate and maintain the solution deployed for the 

Integrated Computerization Project of the MP STATE EXCISE DEPARTMENT as described 

in the Bid document. 

“Services” means the services delivered to the Stakeholders of the project, namely, the 

citizens and the Departmental Officers and their employees using the tangible and 

intangible assets created, procured, installed, managed and operated by the Bidder. 

“Confidential Information” means all information including Project Data (whether in 

written, oral, electronic or other format) which relates to the technical, financial and 

business affairs, customers, Bidders, products, developments, operations, processes, 

data, trade secrets, design rights, know-how and personnel in connection with this Bid 

Document. 

“Project Data” means all proprietary data of project generated out of project operations 

and transactions, documents and related information including but not restricted to user 

data which the Bidder obtains, possesses or processes in the context of providing the 

services. 

“Deliverables” means the products and services agreed to be delivered by the Bidder 

in pursuance of the agreement as defined more elaborately in Scope of work. 

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“Intellectual Property Rights” No goods or services covered under the contract shall 

be sold, disposed by the supplier in violation of any right what so ever of third party, and 

in particular, but without prejudice to the generality of the foregoing, of any patent right, 

trade mark or similar right, or of any charge mortgage or lien. 

The Supplier/Bidder shall indemnify the State Govt. / Competent Authority from all 

actions, cost, claims, demands, expenses and liabilities, what so ever, resulting from any 

actual or alleged infringement as aforesaid and at the expenses of the supplier / Bidder, 

the State Govt. / Competent Authority shall be defended in the defense of any 

proceedings. 

“Replacement Bidder” means any third party that The Competent Authority may 

appoint to replace the Successful Bidder upon expiry of the Term or other termination of 

this Agreement or the SLA to undertake the Services or part thereof; 

“Service Level” means the level of service and other performance criteria that will apply 

to the Services as set out; 

“Service Level Agreement (SLA)” means the Operation and Maintenance SLA, to be 

executed by the Bidder, in terms of the Service Level Requirements set out in the Bid. 

“Integrated Computerization of MP STATE EXCISE DEPARTMENT” means integrated 

computerization of offices of all the Office of The Commissioner, DEOs, FL Warehouse, 

CL Warehouse, Bottling Units etc. and all other locations as per Annexure 1. 

“State Government” means the Government of Madhya Pradesh, Madya Pradesh 

State Excise Department. 

“Committee” means committee constituted by Government of Madhya Pradesh for 

monitoring and implementation of computerization project. 

“The Competent Authority” means The Excise Commissioner, Madhya Pradesh State 

Excise Department, Madhya Pradesh. 

“Project Site” means the site/location where the equipment supply/installation/ 

commissiong is proposed as per Annexure 1. A non-exhaustive list of such site/location 

is included in Annexure – 1. However, if any site/location of the Excise Department is 

not included in the list, it will be presumed to be included and covered under this 

contract. 

“Go-Live” means the date of issuance of certificate by the Competent Authority to that 

effect after trouble-free running of the deployed solution for at least 60 calendar days 

after deployment of solution at all the locations as specified in Annexure 1. 

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“Contract Value” means the price accepted by the Competent Authority as per Price 

Schedule. 

7.1 APPLICATIONS AND INTERPRETATION OF CLAUSES 

1. Provisions under this section shall apply to the extent that provisions in other parts of 

the contract do not supersede them. 

2. For interpretation of any clause in the Bid Document or Contract Agreement the 

interpretation of the Competent Authority shall be final and binding on the Bidder. 

7.2 COMPLETENESS OF BID DOCUMENTS 

The list of Documents comprising the Bid to be submitted by the Bidder shall be 

mandatory to include the following documents duly filled up: 

Bid Form (Annexure 3) 

Pre-qualification Form (Annexure 4) 

Technical Bid Covering Letter (Annexure 5) 

Performance Statement Form (Annexure 6) 

Bid Security Form (Annexure 7) 

Technical Deviation Form –if applicable (Annexure 8) 

Time Schedule Form (Annexure 9) 

Commercial Bid Covering Letter (Annexure 10) 

Commercial Deviation Form -if applicable (Annexure 11) 

Bill of Material (Annexure 12) 

Price Schedule for Item No. 1 to 46, 47 and 48 of the BOM (Annexure 13) 

Item Wise Price Schedule (Annexure 14) 

Format for Furnishing the roles and responsibilities in case of consortium 

(Annexure 15) 

Format for list of computer professionals (Annexure 16) 

Soft copy of Bid Document in 2CDs, one for Technical Bid inside the 

Technical Bid envelope and another for the commercial Bid, inside the 

commercial BID envelope. CD should contain the replica of bids which are 

produced in hard copy to department. In case of any mismatch, hard copy 

of bid will be considered as final bid. 

The Bidders are expected to examine all instructions, forms, terms, project requirements 

and other information in the Bid document. Failure to furnish all information required by 

the Bid or submission of a Bid not substantially responsive in every respect will be at the 

Bidder’s risk and may result in rejection of the Bid and forfeiture of the Bid Security. 

7.3 CLARIFICATION OF THE BID DOCUMENT AND PRE-BID CONFERENCE 

During evaluation of Bids, the Competent Authority may, at its discretion, ask the Bidder 

for clarification of its Bid. The request for clarification and the response shall be in writing 

and no change in price or substance of the Bid shall be sought, offered or permitted. 

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Bidders requiring specific points of clarification may communicate to the Competent 

Authority, 15 days prior to the Pre-bid meeting, using the Request for Clarification format 

as enclosed in Annexure 2 of this Bid. 

The Competent Authority will host a Pre-Bid meeting on 5 th August 2008 at 12:00 

noon. The purpose of the Pre-Bid Conference is to provide Bidders information 

regarding the NIB and the solution requirements, and to provide each Bidder an 

opportunity to seek clarifications regarding any aspect of the Solution. The Bidders are 

requested to preferably submit any questions in writing before the pre-Bid conference. 

The format for the same is attached as RFC in Annexure 2. 

Competent Authority will endeavor to provide timely response to all questions. The 

responses to the queries from all Bidders will be distributed to all Bidders who buy the 

Bid Document. 

Note: Only those bidders will be allowed to participate in the pre-bid conference that 

would have purchased the Bid Document 

7.4 AMENDMENT OF BID DOCUMENT BY THE COMPETENT AUTHORITY 

7.4.1 At any time prior to the deadline for the submission of Bids, the Competent 

Authority may, for any reason, whether on its own or in response to a clarification 

requested for by a prospective Bidder, modify the Bid Document by way of 

amendment(s). 

7.4.2 The prospective Bidder having received the Bid document will be provided copy of 

the amendment(s) so made in writing or by Fax and email provided by that bidder and 

such amendments shall form a part of the Bid document and therefore binding on them. 

7.4.3 In order to allow reasonable time to the prospective Bidders for taking into account 

such amendment(s), in the preparation of their Bids,the Competent Authority, at its 

discretion, may extend the deadline for the submission of Bids, any time. 

7.5 LANGUAGE OF BIDS 

The Bid prepared by the Bidder, the correspondences as well as all the document 

relating to the Bid exchanged between the Bidder and the Competent Authority, shall be 

in English language. Supporting documents and printed literature furnished by the 

Bidder may be in some other language, provided, they are accompanied by an accurate 

translation of the relevant passages in English, in that case, for purposes of 

interpretation of the Bids, the translation shall prevail. 

7.6 BID PRICE 

7.6.1 The Bidder shall indicate prices on the prescribed Price Schedule (Annexure 13 

and 14) in Indian Rupees only. 

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7.6.2 The Bidder is required to ensure the products quoted are industry standard and is 

compatible with current hardware, other system software, and application software and 

networking equipments. 

7.6.3 The Bidder is required to quote their best prices, inclusive of all taxes, levies, 

freight, forwarding, handling, insurance, Octroi, inland transportation, local costs etc 

incidental to the delivery of goods to their final destination within the State of MADHYA 

PRADESH, and for its installation, configuration, tuning, testing, integration, 

commissioning and maintenance charges for 60 months after “Go-Live” and training of 

personnel required the Bidder is offering. 

7.6.4 The required products and equipments quoted by the bidders must have its 

specifications equivalent to or superior than those mentioned in the Bid. In case of any 

difference in specification of an item with those in the Bid Document, the Committee shall 

decide whether specifications of offered product are equivalent / superior or not and its 

decision will be final and binding. 

7.6.5 During the course of supply, the Bidder, with the consent of Competent Authority, 

may supply a superior version, or higher configuration, meeting or exceeding technical 

specifications of the contract without any extra cost payable for that. 

7.6.6 The rates offered by the Bidder should be firm and free from all escalations. Prices 

quoted by the Bidder shall be fixed during Bidder’s performance of the Contract and shall 

not be subject to variation on any account. A Bid submitted with a price adjustment / 

variation provision will be treated as non-responsive and rejected, pursuant to Clause 

7.16 of Preliminary examination. 

7.6.7 The Bidder is required to quote price in lump sum which shall include price 

for Item No’s 1 to 33 and price for Item No. 34 i.e., Facility Management Services 

for warranty period of 5 years; as mentioned in Annexure 13. Bidder must also 

submit item-wise prices for all items given in annexure 14. These item-wise prices will be 

used for calculating the value of deviations, reductions / increase in quantity & deletion of 

items altogether. In addition to this, the Bidder has also to submit price for Item No. 35, 

as mentioned in Annexure 13. 

7.7 ELIGIBILITY CRITERIA FOR BIDDERS 

7.7.1 General Eligibility 

This invitation for Bids is open to all reputed IT manufacturers/Vendors that fulfill prequalification 

criteria as specified in the Clause 7.7.2 below. The Bidder should not be 

under a declaration of ineligibility on account of corrupt, fraudulent and unfair trade 

practices. 

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7.7.2 Checklist for Establishing Bidder’s Eligibility and Qualifications 

The Bidder shall furnish, as part of its Bid, documents establishing the Bidder's 

eligibility to Bid (Financial, Technical and Production capability) and perform the 

Contract to meet the criteria outlined in Technical Specification, if its Bid is accepted. 

S.No. 

Eligibility Criteria for the Bidder 

Details along with Page 

Number of relevant document 

1. Company Registration Number under the 

Indian Companies Act 1956 – Attested 

Copy of Certificate of Incorporation. The 

bidder must provide details of 

incorporation details of the company. 

2. Latest Sales Tax/VAT Clearance 

certificate and Income Tax Clearance 

Certificate of last Three Financial years. 

3. Minimum average turnover of Rs. 100.00 

Crores annually during the last three 

financial years consecutively. Attested & 

audited copies of the company’s annual 

reports for the years 2004-05, 2005-06 

and 2006-07 have to be attached along 

with the bid, duly certified by the CA. 

4. Copies of Purchase orders for minimum 3 

similar project implemented in India in last 

three financial years where the cost of 

each project is minimum Rs. 3.00 crores. 

The bidder should attach relevant copies 

of the customer purchase orders, scope of 

work, deliverables, and time period of 

execution, project value and satisfactory 

work completion certificate from client. 

5. Authorized by all the OEM(s) whose 

equipments are being quoted in this bid by 

the bidder. Bidder should submit an 

undertaking from the OEM(s) that bidder 

would deliver the scope of services as 

mentioned in this document for the 

required duration i.e. 10 years. Attach 

original undertaking from all OEM’s. The 

Bidder must also attach undertaking from 

all OEM’s for prime and direct partnership 

for selling, support, upgrade and services 

for the offered products. 

6. Undertaking by OEM for delivery of scope 

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of work by the bidder 

7. ISO 9001:2000 or latest certifications of all 

the products quoted in this RFP/Tender. 

8. Have you ever been blacklisted by any 

State or Central Government in India? 

9. Details of EMD 

Type: ________________ 

Number: ______________ 

7.8 BID SECURITIES AND ITS AMOUNT 

7.8.1 The Bidder shall furnish as part of its Bid, a Bid security of Rupees Twenty Lakhs 

only, by way of Demand Draft. The demand draft shall be in favour of the Excise 

Commissioner, Madhya Pradesh, Gwalior, payable at Gwalior, issued by a 

Nationalized/Scheduled Bank. Bid Security in any other form shall not be entertained. 

The Bid Security shall be enclosed with the Pre-Qualification Form (Annexure 4). 

7.8.2 Unsuccessful Bidder's Bid security will be returned as promptly as possible after 

the expiry of the period of Bid validity prescribed by the Competent Authority pursuant to 

Clause 7.9 of period of validity of Bids. The successful Bidder's Bid security will be 

discharged upon the Bidders signing the Contract Agreement and furnishing the 

Performance Security. 

7.8.3 The Bid security may be forfeited - 

(a) if a Bidder withdraws its Bid during the period of Bid validity specified in the 

Bid Form; or 

(b) in case of any variation in Commercial Bid from the Technical Bid, the Bidder 

will be asked to amend the Commercial Bid to bring it in line with the 

Technical Bid. If the Bidder refuses or fails to amend the Commercial Bid to 

the satisfaction of the Committee, it will be presumed that its Bid has been 

withdrawn during validity period and its Bid security will be forfeited. 

(c) in case of a successful Bidder, if the Bidder fails - 

i) to sign the Contract in accordance to Clause 7.23. 

ii) to furnish Performance Security in accordance to Clause 7.24. 

7.8.4 The Bid Security will remain in force up to and including forty five (45) days after 

the period of Bid Validity. 

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7.9 PERIOD OF VALIDITY OF BIDS 

7.9.1 Bids shall remain valid for 180 days after the date of Bid opening prescribed by 

the Competent Authority, pursuant to Clause 7.15 of the Bid. A Bid valid for a shorter 

period may be considered as non-responsive and rejected by the Competent Authority. 

7.9.2 The Competent Authority may solicit the Bidder's consent to an extension of the 

period of Bid validity. The request and the responses thereto shall be made in writing 

(or by fax, followed by a signed confirmation copy). The Bid security provided under 

Clause 7.8 shall also be suitably extended. A Bidder may refuse the request without 

forfeiting its Bid security. A Bidder granting the request will neither be required nor 

permitted to modify its Bid. 

7.10 FORMAT AND SIGNING OF BIDS 

7.10.1 Format of Pre-qualification Bid 

The Pre-qualification Bid will be used to evaluate if the Bidder’s technical skill base and 

financial capacity are consistent with the needs of the project and meets the prequalification 

criteria as mentioned in Clause 7.17. This will be in a separate cover but in 

the same envelope as that of Technical Bid. 

7.10.2 Format of Technical Bid 

a. A printed covering letter, set forth in Annexure 5 on the bidding organization’s 

letterhead with all required information and authorized representative’s signature shall 

be submitted along with the Technical Bid. The Technical Bid should contain a detailed 

description of how the Bidder will provide the required services outlined in this Bid. It 

should articulate in detail, as to how the Bidder’s Technical Solution meets the 

requirements specified in the Bid. The Technical Bid must not contain any pricing 

information. In submitting additional information, it should be marked as supplemental to 

the required response. If the Bidder wishes to propose additional services (or enhanced 

levels of services) beyond the scope of this Bid, the proposal must include a description 

of such services as a separate attachment to the Bid. 

b. The technical Bid should entail the details of Tasks to be performed as per detailed 

scope of work and technical specifications as given in the Bid covering the following at 

the minimum: 

i. Overview of the Proposed Solution that meets the requirements specified in the Bid 

ii. Overall Solution architecture 

iii. Technical architecture 

iv. Security architecture 

v. Scalability and Performance Requirements 

vi. Operational environment 

vii. Implementation methodology, project plan and implementation schedule 

viii. Project team structure, size and capability (Total Staffing plan including numbers) 

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ix. Project Management, reporting and review methodology 

x. Problem escalation methodology 

xi. On-site Post Implementation Support Strategy 

xii. Quality standards and assurance process to be followed 

Xiii. Risk Identification/Mitigation Strategies 

xiv. Training Strategies 

xv. Key Deliverables (along with example deliverables, where possible). 

c. The Technical Bid shall also contain Bidder’s plan to address the key challenges of 

the project. Any deviations in the final deliverables between technical and commercial 

Bids shall make the proposal as being unresponsive and may lead to disqualification of 

the entire Bid. Competent Authority reserves the right to take appropriate action in this 

regard. 

d. Competent Authority is also open to any suggestions that the Bidder may want to 

tender vis-à-vis, the approach adopted for the assignment in the light of their expertise or 

experience from similar assignments. However, this should not lead to the submission 

date being missed or extended. 

e. The Bidder must include the following during Design, Development and 

implementation strategy: 

i. A detailed Project schedule and milestone chart. 

ii. Approach and Methodology for design, development and implementation of 

the Solution 

iii. Key implementation objectives, key deliverables and an implementation 

schedule for the above. 

iv. Project Management tools to be used for project. 

f. The Plan shall provide a detailed description of the Bidder’s approach providing a total 

solution to the scope of work as enumerated. The Bidder shall identify key 

implementation objectives, how these objectives will be met and the respective dates on 

which deliverables incorporating these objectives will be completed and ready for use. 

g. Bidder’s guarantee for accomplishing the implementation schedules for completion of 

key deliverables. 

h. Bidder should issue a statement undertaking total responsibility for the defect free 

operation of the solution. 

7.10.3 Format of Commercial Bid 

a. The Commercial Bid will consist of the following: 

i. Bid form (Annexure 3) duly filled in, signed and complete in all respects along with 

documents. 

ii. The price schedule indicating Bid prices duly filled, signed and complete (Annexure 

13 and14). 

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iii. The Bidder shall indicate the prices for various items mentioned in annexure 14 as 

described in price schedule. The Bidder can quote separately for additional features that 

are desirable for better performance of the computerization project and are not 

considered under the scope of this work. The Competent Authority will consider all such 

offers and may order for inclusion of some of these additional features on payment of the 

prices accepted by the Competent Authority. However, the final Bid price shown by the 

Bidder for complete work (excluding additional feature) shall be treated as the Bid price 

for the project, for comparison of Bids. 

iv. Commercial deviations, if any, from the terms and conditions and specifications are 

required to be specified in Annexure 11. 

b. Unless expressly indicated, Bidder shall not include any technical information 

regarding the services in the commercial Bid. Additional information may be submitted to 

accompany the proposal. In submitting additional information, it should be marked as 

supplemental to the required response. Prices shall be quoted entirely in Indian Rupees 

and must separately indicate all applicable taxes and levies. 

c. The commercial Bid must be detailed and must cover each year of the contract term. 

The commercial Bid must be summarized by completing the price schedule, which is 

contained in Annexure 13 and 14 of this Bid. The Bidder must submit the hard copies of 

the Commercial Bid in MS Excel format. 

7.10.4 Signing of Bid 

The original and all copies of the Bid shall be typed or written in indelible ink and shall be 

signed by the Bidder or a person or persons duly authorized to bind the Bidder to the 

Contract. Written and irrevocable power-of-attorney or any other document establishing 

that the signatory is duly authorized shall accompany the Bid. The person or persons 

signing the Bid shall make initials on all the pages of the Bid, except for un-amended 

printed literature. In case of a company, the resolution of board of directors authorizing 

the signatory to sign on behalf of the company will be required. In case of partnership 

firm authorization by all the partners will be required. 

Any interlineation, erasure or overwriting shall be valid only if the person or persons 

signing the Bid makes initials on them. 

7.11 SEALING, MARKING AND SUBMISSION OF BIDS 

The Bidders shall submit two copies of each technical and commercial Bid separately, 

one as original and other as copy Bid in separate sealed envelopes. All the above four 

Bid envelopes should be sealed in one separate envelope. All the four envelopes 

should be distinctly marked as original technical Bid, copy technical Bid, original 

commercial Bid and copy commercial Bid. The Bidders shall also seal the “Pre- 

Qualification“ Bid in an inner envelope marked “Pre-qualification Bid”. This inner 

envelope shall be sealed inside the envelope containing the Technical Bid. Both inner 

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and outer envelopes shall be addressed to the address specified in the Notice Inviting 

Bids, viz. 

THE OFFICE OF THE EXCISE COMMISSIONER, 

MADHYA PRADESH STATE EXCISE DEPARTMENT, 

MOTIMAHAL, GWALIOR (M.P.) 474007 

and shall bear the Project name, Bid number, and the words "Do not open before 

3:00 P.M. on 20 th August 2008'' 

The inner envelopes shall also indicate the name and address of the Bidder to enable 

the Bid to be returned unopened in case it is declared "late". 

If the outer envelope is not sealed and marked as required above, the Competent 

Authority will assume no responsibility for the Bid's misplacement or premature opening. 

Email or Fax Bids will be rejected. Conditional Bids are liable to be rejected. 

7.12 VENUE AND DEADLINE FOR SUBMISSION OF BIDS 

a. Bids will be received by the Competent Authority at “The Office Of The Excise 

Commissioner, Madhya Pradesh State Excise Department, Motimahal, Gwalior – 

474007, M.P.” 

b. Last Date and Time of submission: 20 th August 2008 upto 2:00 PM. 

In the event of the specified date for the submission of Bids being declared a holiday 

for the office of the Competent Authority, the Bids will be received up to the appointed 

time on the next working day. 

The Competent Authority may, in exceptional circumstances and at its discretion, extend 

the deadline for submission of bids by issuing an Addendum or by intimating all Bidders 

who have been provided the proposal documents, in writing or by facsimile or through 

email, in which case all rights and obligations of the project and the Bidders previously 

subject to the original deadline will thereafter be subject to the deadline as extended. 

7.13 LATE BIDS 

Any Bid received by the Competent Authority after the deadline for submission of Bids 

prescribed by the Competent Authority, pursuant to Clause 7.12, will not be accepted 

and returned unopened to the Bidder. 

7.14 MODIFICATION AND WITHDRAWAL OF BIDS 

7.14.1 The Bidder may modify or withdraw its Bid after Bid's submission, provided that 

written notice of the modification or withdrawal is received by the Competent Authority 

prior to the deadline prescribed for submission of Bids pursuant to Clause 7.12 of this 

Bid. 

101

7.14.2 The Bidder’s modification or withdrawal notice shall be prepared, sealed, 

marked and dispatched in accordance with the provisions of Clause 7.12. A withdrawal 

notice may also be sent by fax, followed by a signed confirmation copy, which must be 

received in the office of the Competent Authority not later than the deadline fixed for 

submission of Bids. 

7.14.3 No Bid may be modified subsequent to the deadline for submission of Bids. 

7.14.4 No Bid may be withdrawn in the interval between the deadline for submission of 

Bids and the expiration of the period of Bid validity. Withdrawal of a Bid during this 

interval may result in the Bidder's forfeiture of its Bid security, pursuant to Clause 7.8. 

7.15 OPENING OF BIDS 

The technical Bid along with pre-qualification bid will be opened first by the Competent 

Authority or his authorized representative. After its evaluation, if it is found responsive, 

then only the commercial Bid will be opened only for the technically qualified Bidders. 

7.15.1 The technical Bids and commercial bids will be opened in the presence of 

Bidders' representatives (not more than two) at “The Office of the Excise 

Commissioner, Madhya Pradesh State Excise Department, Motimahal, Gwalior – 

474007, M.P.” The presence of bidder’s representative is not mandatory at the time of 

opening. 

7.15.2 The date of opening of Commercial Bids will be announced at a subsequent date 

and will be informed to the technically qualified Bidders. 

7.15.3 The Bidders' names and the presence or absence of the requisite Bid security 

and such other details as the Competent Authority, at its discretion, may consider 

appropriate will be announced at the opening of Bids. No Bid shall be rejected at Bid 

opening, except for late Bids, which shall be returned unopened to the Bidder. 

7.15.4 Bids (and modifications sent) that are not opened and read out at Bid opening 

shall not be considered further for evaluation, irrespective of the circumstances. 

Withdrawn Bids will be returned unopened to the Bidders. 

7.16 PRELIMINARY EXAMINATION 

7.16.1 Before starting evaluation, the Bids will be examined to determine whether they 

are complete, whether any computational errors have been made, whether required 

sureties have been furnished, whether the documents have been properly signed, and 

whether the Bids are generally in order. 

7.16.2 The concerned Committee set up for evaluation of Bids, may waive any minor 

infirmity or non-conformity or irregularity in a Bid which does not constitute a material 

102

deviation, provided such a waiver does not prejudice or affect the relative ranking of 

any Bidder. 

7.16.3 Prior to the detailed evaluation, pursuant to Clause 7.17, the concerned 

Committee will determine the substantial responsiveness of each Bid to the bidding 

documents. For purpose of these Clauses, a substantially responsive Bid is one, 

which conforms to all the terms and conditions of the bid documents without material 

deviations. 

7.16.4 If the concerned Committee determines that a Bid is materially deviating from 

the prescribed terms and conditions, then the matter shall be referred to the 

Competent Authority, who shall decide whether the deviations of the Bid are material 

or not. Decision of the Competent Authority regarding this shall be final and binding. 

7.16.5 The Committee’s determination of a Bid's responsiveness is to be based on the 

contents of the Bid itself without recourse to extrinsic evidence. 

7.16.6 If a Technical Bid is determined as not substantially responsive, the Competent 

Authority will reject it and in such a case Commercial Bid will not be opened. 

7.16.7 Bid Presentations: The committee may invite each Bidder to make a presentation 

to the Competent Authority at a date, time and location decided by the Competent 

Authority. The purpose of such presentations would be to allow the Bidders to present 

their proposed solutions to the committee and the key points in their Bids. 

7.17 Evaluation and Comparison of Bids 

Criteria for Evaluation and Comparison of Pre qualification Bids 

A three-stage procedure will be adopted for evaluation of proposals, with the pre 

qualification being completed before the technical evaluation and thereafter-financial 

proposals being opened and compared. 

A consortium of companies duly backed up by an Agreement (to be submitted along with 

Pre-Qualification bid) is also eligible to participate subject to the following two conditions 

and satisfaction of the Tender Evaluation Committee during the evaluation of the tender. 

In the event of consortium being unacceptable to the competent authority, the Prime 

Bidder may be given an option of going on its own: 

• The lead partner of this consortium shall be liable for adherence to all provisions of 

this Agreement. 

• The consortium will draw upon human, technical and other resources of all the 

members during implementation and maintenance of the MPED Project. The 

Technical Bid shall include exact details in this regard, so that a consortium is not 

artificially created only to improve the score in Technical Bid. 

103

The Pre Qualification proposal will be evaluated using the following checklist 

S.NO. Pre- Qualification Criteria Required 

Details 

1 Company Registration Number under the Indian Attach MOU 

Companies Act 1956 – Attested Copy of and Articles of 

Certificate of Incorporation. The bidder must Associations 

provide details of incorporation details of the 

company. 

2 The Prime Bidder should have annual turnover of Audited 

min. Rs 100 Crores for the preceding last three Balance Sheet 

financial years (from similar activities) i.e. for year 

2005-06, 2006-07 and 2007-08. For the year 

2007-08, the CA certified Balance Sheet will be 

acceptable 

3. The Prime Bidder should have average net worth CA certificate 

of Rs. 10 Cr. for last three financial years should be 

enclosed 

4 OEM Authorization ∗ Authorization 

letter from 

OEM (Bidder 

should submit 

an undertaking 

from OEM(s) 

that bidder 

should deliver 

the scope of 

services as 

mentioned in 

this document 

for the required 

duration that is 

6 years) 

5 The annual turnover (in terms of sales of Please attach 

hardware) of the OEM (average figure for the last OEM turnover 

two years) whose Servers, workstations, UPS, certificates 

Relevant 

Page No 

∗ OEM Authorisation – All OEM authorizations shall be given along with Technical Bid and any 

OEM authorisations given so far are not being considered. Point no. 4 above shall be considered 

as a part of the Technical Bid. 

104


Generators, AC are sought to be supplied, 

should be at least Rs. 1000 Crores, Rs. 500 

Crores, Rs. 100 Crores and Rs. 100 Crores 

respectively (for Servers, Workstations, UPS, AC 

and rest of items). In case of active components, 

minimum installation base as indicated in the 

declaration should be met. 

6 The Prime Bidder should have ISO 9001:2000 

certificates or any other equivalent or better 

quality certification 

7 The Prime Bidder should have local presence in 

State of Madhya Pradesh (before signing of 

Agreement in the event of being awarded the 

Contract) 

8 The Prime Bidder should have experience in 

implementing Similar Projects (Data Centre 

setup, Installation and maintenance) and should 

have implemented during the last three years: 

o One project (including 20 servers and 225 

WAN nodes) or, 

o Two projects (including 15 servers and 150 

WAN nodes) or, 

o Three projects (including 10 server and 75 

WAN nodes) each. 

9 The Prime Bidder should have Experience in 

System Integration, Network Service & Operation 

& Maintenance for the last 5 years. 

10 The Prime bidder should not be blacklisted with 

any State Government or Central Government 

11 The Bidder should have deposited the cost of 

12 

Tender Document 

The Bidder must have a full functioning office & 

logistic/service Centre for spares replacement 

and a Service Centre in MP. 

Proof of Office / Service Centre in / Undertaking 

by OEM to open its office / service Centre in if 

not already there 

Attach 

Details 

certificates 

Provide 

undertaking by 

Prime Bidder 

Attach 

experience 

certificates 

from 

the 

client(s) along 

with purchase 

order. 

Attach relevant 

proof 

Submit 

undertaking. 

Yes/ No 

an 

Relevant 

Page No 

105


13 

The prime bidder must give acceptance that he 

will open a nodal office in MP & all the billing will 

be processed against MP CST number. 

Details 

Relevant 

Page No 

Consortium Criteria: 

• In case of consortium the prime bidder must be specified. 

• The prime bidder cannot be a partner in more than one consortium. 

• In case of a consortium, applicant consortia shall have a valid Memorandum of 

Understanding (MoU)/ agreement (duly registered) among all the members 

signed by the Chief Executives/ Authorized Signatories of the companies dated 

prior to the submission of the bid. The MoU/ agreement shall clearly specify the 

stake of each member and outline the roles and responsibilities of each member. 

The MoU/agreement shall be exclusively for this project and shall be responsible 

in case of failure by any member. 

• If the bidder (All members of consortium) is a national bidder it should be 

registered under the Indian Companies Act, 1956. Partnership and Proprietor 

firm are not allowed. 

• The bidder (Each member of the Consortium) shall have company registration 

certificate, registration under labour laws & contract act, valid sales tax 

registration certificate, valid Service tax registration certificate and Permanent 

Account Number (PAN) issued by income Tax department. (Copy of each 

registration should be provided). 

• Attested copy of the company’s annual report has to be attached along with the 

bid. Bidder should submit an undertaking that Bidder (or any member of the 

consortium) is as a company/consortium and quoted products are not Black - 

listed by any Government department/agency in India. 

106

Criteria for Evaluation and Comparison of Technical Bids 

The technical proposal will be evaluated using the following criteria: 

Attribute (s) 

Category Criteria Breakdown Points 

Points 

A. Organizational Capability- 45 

A1 WAN Expertise 10 

A1.1 Value of WAN projects 5 There will be one mark 

implemented or under 

for one project of 

implementation (supply, 

minimum 25 crores. 

implementation 

and 

More than 5 projects will 

maintenance) 

be given maximum 5 

marks 

A1.2 WAN Experience in 5 >10 Years 

Number of Years 

9-10 Years 

7-8 years 

5-6 Years 

A2: Project Experience and 20 

Security 

(Experience certificate) 

A2.1 Data Centre, and Wide 6 >5 Projects 

Area Network Deployment and 

5 Projects 

Implementation (All Completed 

4 Projects 

Projects with each having at 

3 Projects 

least 100 nodes for the last 3 

years would be considered). 

5 

4 

3 

2 

6 

5 

4 

3 

A2.2 No of employees on 

company payroll 

A2.3 No of service centres in 

MP 

5 >500 

400-499 

300-399 

200-299 

100-199 

3 >3 Locations 

1-3 Locations 

5 

4 

3 

2 

1 

2 

1 

A2.4 The Bidder having Rs 500 

Crores or more average 

Turnover in last three years, in 

6 >=500 

499-400 

399-300 

6 

5 

4 

107

Attribute (s) 

Category 

Points 

Criteria 

System Integration and 

299-200 

Facilities management services 

199-100 

A3.1: Experience in dealing 5 >=5years 

with BSNL 

3-4 yrs 

1-2 yrs 

A3.2: Experience in dealing 5 >5 projects 

with BSNL 

4 – 3 projects 

1 – 2 projects 

A4: Relevant Quality 5 >=3 Certifications 

Certifications- 

2 Certification 

Internationally accepted and 

renowned quality certifications 

B: Methodology / Process - 10 

Breakdown Points 

3 

2 

5 

4 

3 

5 

4 

3 

5 

3 

B1: Proposed Implementation 

Plan including week wise 

activities. 

B2: Proposed Training 

Management Plan and Change 

Management Process 

C: Hardware/Software and 

Tools to be deployed- 

C1 Configuration, performance 

and Scalability of Hardware 

and Software. 

C2 Whether Routers & 

Switches are from same OEM 

C3 Tools for monitoring 

compliance with SLA 

requirements on a real-time 

basis, and interoperable with 

the overall solution of MPED 

6 

4 

25 

15 Please refer annexure 

for details 

3 All the Routers & 

Switches from same 

OEM 

Routers from same 

OEM 

Switches from same 

OEM 

3 

3 

2 

1 

108

Attribute (s) 

Category 

Criteria 


Points 

proposed by the bidder. 

C4 Helpdesk management tool 

capable of managing the entire 

MPED Facility Management 

and fulfilling SLA requirement 

D: Facility Management 

Experience and Methodology 

(WAN Projects with over 100 

WAN nodes) 

D1 Number of Facility 

Management Projects along 

with category type (Mission 

Critical, WAN, LAN, Security, 

Mailing, Internet, 24x7etc ) 

other than the projects for 

which full implementation has 

been done and marks have 

been awarded in Part A and B 

above- 

D2 Helpdesk, Incident, Problem 

Management Plan 

D3 Documentations 

Methodologies (including 

Report Generation Skills, 

Review Process, Version 

Control, confidentiality, etc.) 

D4 No. Of on going projects 

handling at present 

D5 Human Resources 

Total Resources for providing 

Facility Management Services 

4 

25 

7 9-10 Projects 

7-8 Projects 

5-6 Projects 

3-4 Projects 

1-2 Projects 

3 

3 

7 >= 7 

7 

6 

5 

4 

3 

2 

5 

2 

7 

6 

5 

4 

3 

7 

6 

5 

4 

3 

2 

1 

109

Attribute (s) 

Category 

Criteria 


Points 

b. Details of project Team 

2 

dedicated for this project - 

Technical Skill Sets, 

Experience in Similar Projects, 

Certifications relevant to the 

role described 

c. CV of Project Manager 

1 

dedicated for this project 

The financial bids of only those bidders who have scored at least 60% marks in 

technical bid evaluation process will be considered for financial bid evaluation. 

Note: Bidder has to submit sufficient documents to support their claims for 

marks. 

Opening & Comparison of Financial Bids 

Opening of Bids 

• The Bid Security of only technically qualified bidders will be opened. 

Those technically qualified bidders who have also deposited the Bid 

Security shall be termed Substantially Responsive (i.e. eligible and 

technically qualified and have also deposited Bid Security). The decision 

of the competent authority in this regard shall be final. 

• Bids once submitted cannot be amended. 

• Bid Comparison: Financial Bids will be opened and compared (after the 

technical evaluation is completed) for those Bidders whose technical bids 

reach the minimum threshold standards (i.e. 60% marks) and Bid Security 

has been deposited. Bid Security shall be opened only after Technical 

Evaluation has been completed and just before Financial Bids are to be 

opened. The Bidder is required to quote for all the items as mentioned in 

the Price Schedule. Therefore any Bid which does not quote for all items 

will be determined to be non- responsive and may be rejected. The 

ranking of bidders shall be decided on the basis of bid amount & most 

economical option will be considered as L1. 

Announcement of Financial Bids 

The Financial Bids will be opened, in the presence of Bidders’ representatives 

who choose to attend the Financial Bid opening on date and time to be 

110

communicated to all the technically qualified Bidders. The Bidder’s 

representatives who are present shall sign a register evidencing their attendance. 

The name of Bidder, Bid Prices, Discount, etc. will be announced at the meeting. 

Evaluation of Financial Bids 

• The Commercial Bids of the technically qualified bidders will be 

evaluated. 

• The Evaluation process proposed for Financial Bid will be based on the 

most economical option. Most economical option shall be considered as 

L1 & awarded as the successful bidder. 

• If the price quoted for Item No. 34, i.e. FMS for 5 years is less than 5% of 

the lump sum price quoted for Item Nos 1 to 33, than a notional price 

equal to 5% of lump sum price of Item No 1 to 33, will be assumed and 

this will be taken for Item No. 34 for the purpose of evaluation of Bid. The 

Bidder will however be paid the charges for FMS (Item No 34) according 

to price quoted by him and not the notional price. 

• The MPED may finalize the Tender & award the Work without any 

negotiations. Therefore, the Bidders are advised to make best 

possible quotations in the first instance only. 

• If required MPED may vary quantity or no of items mentioned or both 

from the list of BoM (Specially for items for which item wise rates are 

asked separately) 

7.18 CONTACTING THE COMPETENT AUTHORITY 

7.18.1 Subject to Clause 7.3, no Bidder shall contact on its own, to the Competent 

Authority on any matter relating to its Bid, from the time of the Bid opening to the time, 

the Contract is awarded. 

7.18.2 Any effort on part of the Bidder to influence the Competent Authority or members 

of the committee, in its decision on Bid evaluation, Bid comparison or contract award, 

may result in rejection of the Bid. 

7.19 AWARD OF CONTRACT 

A contract will be awarded to the responsive Bidder whose Bid conforms to the 

requirements and is, in the opinion of the Competent Authority, the most advantageous 

and represents the best value to the computerization project, price and other factors 

considered. Evaluations will be based on the Bids, and any additional information 

requested by the Competent Authority. 

7.20 COMPETENT AUTHORITY'S RIGHT TO VARY ACTIVITIES AT THE TIME OF 

AWARD 

111

The Competent Authority shall have the right to make any alterations, omissions, 

additions or subtractions in items, their quantities along with technical specifications 

and/or BoM at the time of award of contract. The Competent Authority will give such 

intimation to the successful Bidder, and additional cost/deduction in the Bid prices, 

based on the price schedule submitted by him, will be worked out with the Bidder. In 

case, the Bidder does not agree for such alterations, the Competent Authority will be free 

to award the contract to the next eligible Bidder. 

7.21 COMPETENT AUTHORITY'S RIGHT TO ACCEPT OR TO REJECT ANY OR ALL 

BIDS 

The Competent Authority reserves the right to accept or reject any Bid, and to annul the 

Bid process and reject all Bids at any time prior to the award of Contract, without thereby 

incurring any liability to the affected Bidder or any obligation to inform the affected Bidder 

of the grounds for the Competent Authority's action. 

7.22 Notification of Award 

Notification to Bidder 

Before the expiry of the period of validity of the proposal, the Competent Authority shall 

notify the successful Bidder in writing by registered letter or by fax, that its bid has been 

accepted. The Bidder shall acknowledge in writing receipt of the notification of award 

and will send his acceptance to enter into agreement within seven (7) days. 

Notwithstanding anything else contained to the contrary in this Document, the 

Competent Authority reserves the right to increase or decrease quantities or even delete 

some of the items altogether. The quantities can be altered without any change in the 

unit price or other terms and conditions. The competent authority may even vary the 

break up of overall quantities of an item in view of techno-commercial reasons. The 

variation in the quantity of award shall be notified at the time of placing the order. 

7.23 Signing of Contract 

7.23.1 The notification of the award 

The notification of the award shall constitute signing of the contract/agreement. 

However, the Competent Authority may negotiate certain terms with successful 

Bidder before signing of the contract/agreement. The signing of agreement will 

amount to award of contract and bidder will initiate the execution of the work as 

specified in the contract/agreement. 

7.23.2 Discharge of Bid Security 

Upon the successful signing of the agreement, competent authority shall 

promptly request the Bidder to provide performance security. On receipt of the 

performance security, the bid security will be released. 

112

7.23.3 Expenses for the Contract 

The incidental expenses of execution of agreement / contract shall be borne by 

the successful bidder. 

7.23.4 Failure to abide by the Agreement 

The conditions stipulated in the agreement shall be strictly adhered to and 

violation of any of these conditions will entail termination of the contract without 

prejudice to the rights of the competent authority with such penalties as specified 

in the Bidding document and the agreement. 

7.23.5 Signing of Service Level Agreement (SLA) 

An SLA will be executed by the vendor & the Competent Authority in the 

prescribed format for the services under this contract, 

7.24 PERFORMANCE SECURITY 

7.24.1 Within 21 days of the System Integration Bidder’s receipt of notification of award, 

the Bidder shall furnish performance security equal to ten percent (10%) of contract 

value, valid up to 60 days after the date of completion of the Computerization project 

including 5-year warranty period. 

7.24.2 The proceeds of the performance security shall be payable to the Competent 

Authority as compensation for any loss (es) resulting from the failure of the System 

Integration Bidder to meet out its obligations under the Contract. 

The Performance Security shall be denominated in Indian Rupees and shall be in the 

form of Bank Draft, issued by a Nationalized/Scheduled Bank, located in India. Such 

Performance Security will be valid only after its realization into Government account. 

Alternatively, the System Integration Bidder may also deposit this security in the form of 

Bank Guarantee of a Nationalized/Scheduled Bank, in the format as prescribed by the 

Competent Authority, which is valid for the entire period as mentioned in Clause 7.24.1 

above and pledged in favour of the Competent Authority. 

The Performance Security will be discharged by the Competent Authority and returned 

to the Bidder not later than 60 days following the date of completion of the Bidder's 

performance obligations, as mentioned in the bid document. 

In the event of any contract amendment, the Bidder shall, within 21 days of receipt of 

such an amendment furnish the amended performance security, rendering the same 

valid for duration of the contract as amended and for further period of 60 days thereafter. 

7.25 CORRUPT OR FRAUDULENT PRACTICES 

7.25.1 The Competent Authority requires that Bidders observe the highest standard of 

ethics during the performance and execution of this contract. 

113

For this purpose the following definitions of unethical behavior will be assumed. 

(i)"Corrupt practice" means offering, giving, receiving or soliciting of any thing in 

value or favour to influence the action of a public official in the procurement process 

or in contract executions, and 

(ii)"Fraudulent practice" means a mis-representation of facts in order to influence 

procurement process or the execution of a contract to the detriment of the interests 

of the department, and include collusive practice amongst Bidder's (prior to or after 

Bid submission) designed to establish Bid prices at artificial non-competitive levels 

and to deprive the department of the benefits of free and open competition. 

7.25.2 In case of any Bidder being found to be indulging in unethical practices and 

declared so by the competent authority, the competent authority; 

(a) Will reject the proposal for award, 

(b) Will declare the firm ineligible, either indefinitely or for a stated period 

of time, for bidding in future works. 

7.26 Deleted 

7.27 Standards of performance 

7.27.1 Service Window 

MPED Network has to be made available 24 x 365. The service window for MPED 

Network Availability shall be as per the Service window defined in table below: 

Duration Week Days Timing Details 

PBH Monday to Saturday 0900 Hrs to 2100 Hrs 

ESH Monday to Saturday 

0000 Hrs to 0900 Hrs & 

2100 Hrs to 2359 Hrs 

Sunday 

0000 Hrs to 2359 Hrs 

7.27.2 Network Management 

7.27.2.1 Network Availability: 

The required Network Availability Levels for MPED are: 

Components Availability Target (%) PBH Availability Targets (%) ESH 

For all offices/Locations 99.5 97 

Network availability will be calculated for each network segment individually. 

114

For network, target Network availability is (for segments which are implemented 

through the Bidder): 

Components Availability Target (%) 

PBH 

At MPED HO 99.5 

At other Offices 99 

7.27.2.2 Internet Availability 

The required Internet Availability Levels for MPED are: 

Components Availability Target (%) PBH Availability Targets (%) 

ESH 

Internet Availability 98 95 

Internet availability will be calculated for Overall Internet accessibility. 

7.27.2.3 Firewall Availability 

The required Firewall Availability Levels for MPED are: 


Firewall – Intranet & Intranet 99.9 

7.27.2.4 IPS Availability 

The required IPS Availability Levels for MPED are: 


IPS – Inbound & Outbound 99.9 

7.27.2.5 Facility Management 

Severity and Criticality Matrix with Response and Resolution Service Levels 

Severity Description 

One Core Router at OMPED DC and its network modules, 

Routing engines/ processor of core router 

Ethernet module of Core Routers 

Power supplies of core router (Both) 

Firewalls, Firewall Modules 

Intrusion Protection System 

Anti-Virus Server 

Web Server 

115

Severity Description 

Database Server 

Mail Server 

Proxy Server 

LAN Switch connecting to Core router at State MPED 

Internet Routers & Internet link 

Cables of above listed equipments etc. 

Priority Users like the Hon’ble PS, Commissioner and other senior 

officials. 

Two Distribution Routers at Divisions and network modules installed on it. 

Routing engines of Divisions Routers, 

In-built power supplies of Divisions Routers, 

Modem, LAN switches at Division 

Passive cables connecting the above equipments etc 

Three Modem, Leased Lines connecting MPED to Divisional Excise Office 

Division Routers and Network Modules installed on it. 

LAN switches at Division offices 

Lease line connecting various offices 

Passive cable component connecting the above equipments etc. 

Four A functional query or fault that has no business impact for the 

organization 

7.27.3 Complaint Response and Resolution Service Levels 

This table defines the response time frames for each support tier based on problem 

severity. The time frames defined are exclusive of traveling time. 

MTTA – Mean time to Act/Attend, MTTR – Mean Time to Resolve. 

Co 

mp 

one 

nts 

Servi 

ce 

Wind 

ow 

Severity 1 Severity 2 Severity 3 Severity 4 

Target Target Target Target Target Target 

MTTA MTTR MTTA MTTR MTTA MTTR 

Target Target 

MTTA MTTR 

A 

B 

PBH ¼ Hr 1 Hr ½ Hr 2 hrs 1 Hr 4 hrs 2 hrs 10hrs 

ESH ½ Hr 2 Hrs 1 Hr 4 hrs 2 Hrs 8 hrs NBD NBD 

PBH ¼ Hr 1 Hrs ½ Hr 2 hrs 2 Hrs 6 Hrs 4 hrs 10hrs 

ESH ½ Hr 2 Hrs 2 Hrs 4 hrs NBD ¤ NBD NBD NBD 

¤ NBD – Next Business Day 

116

Components 

A 

B 

Hardware, software systems at MPED DC ((including Modems, LAN, WAN 

connectivity, etc.) 

Hardware, software systems At all MPED Offices (including Modems, LAN, WAN 

connectivity, etc.) 

The above matrix for response and resolution service levels will be 

subject to the following terms and conditions 

(i) Firstly all the indicators are measured/ calculated every month; 

thereafter consolidation will be done for each Quarter. 

(ii) Support Calls also include the calls that require escalation to 

vendors like hardware call, application related calls. 

(iii) The Vendor will have to resolve 98% of calls within defined time 

limits. This will be the criterion of FM Performance. However, 

repeated calls (more than 4 in a quarter) of similar nature shall 

attract penalty for downtime at the same location. 

(iv) Breached time lines shall be treated as downtime. 

7.27.4 Terms and Conditions 

7.27.4.1 Network Availability 

(ii) 

(iii) 

(iv) 

(v) 

(vi) 

Network Availability is defined as end-to-end connectivity and 

accessibility on the network. 

In case of Leased Line/WAN Link Management, a trouble ticket 

will be generated after logging a call with Bandwidth Provider; 

and Vendor for the same will do follow up, to make it restored at 

the earliest. 

A complaint No.will be generated when a complaint is lodged. 

This call logging shall also be automated through E-mail / 

Telephone. Time is recorded from that point onwards till the point 

the complaint is resolved or The Competent Authority confirm, 

whichever is earlier. 

If the problem is pertaining to network, then this duration will be 

treated as outage. Overall Link outage owing to problems related 

to last mile connectivity would also be attributable to Vendor. 

Scheduled and Preventive Maintenance should be planned only 

on Non-business hours or Sundays or Holidays. Scheduled and 

117

(vii) 

(viii) 

(ix) 

Preventive Maintenance anytime during Service Hours will be 

considered unavailability of service. 

Scheduled and Preventive Maintenance by Vendor for the 

Network shall not exceed 24 hours in a quarter subject to a 

maximum of 180 minute at a stretch. This will not be applicable 

for the first 21 days after commissioning of the link. 

For Scheduled and Preventive Maintenance by Vendor for the 

Hardware /or Software /or Active /or Passive shall be done with 

written prior intimation to the Competent Authority at least 72 

hours in advance. 

Network Link and Network Availability shall not be considered 

unavailable for reasons attributable to failure of applications, 

equipment, or facilities that are: 

i. Acts of omissions or commission of The Competent 

Authority, or any use or user of the Service by The 

Competent Authority which are unauthorized under this 

Agreement, or 

ii. Force Majeure events as defined hereafter. 

7.27.4.2 Network Management Services 

(iv) 

(v) 

Fault Management 

a. Identifying Network, System, Server faults and getting 

them resolved. 

b. Provide Managed Service using an EMS (Enterprise 

Management Software) for networking monitoring along 

with an application traffic management system that 

monitors, controls, and accelerates application 

performance over the WAN Internet. 

WAN Management 

a. Generate trouble ticket using Helpdesk tool after logging a call 

with Lease Line/WAN Link Provider and follow up the same. 

b. MIS report will be submitted by the Vendor on monthly basis 

and as and when requested by the Competent Authority. 

c. Maintain an up-to-date comprehensive overall and individual 

network topology and lay-out, network and Security 

infrastructure configurations, Hardware and Software 

inventory, MPED Data Back-up and restore procedure with 

policy, Core Services Setup, Password policy documentation 

in Soft and Hard copies. 

118

(vi) 

d. The Vendor should have a well-defined and documented 

procedure for change management. 

Overall Management 

a. Managing and ensuring the services availability include mail, 

proxy, DNS, Anti-virus, Database, Web services at optimum 

level for MPED users. 

b. Managing and operating all the Network Devices, Security 

components (and server) Hardware and Operating System 

related issues. 

c. Ensure availability and optimum utilization of all Networking, 

Security components and Server devices. 

d. Patch and Up-gradation of Operating System, Firmware, 

Signatures, application and necessary patches for all network, 

Security and Server devices to ensure smooth operability and 

availability of required services. 

e. Ensure Confidentiality, integrity and availability of MPED Data 

with use of Suitable technologies, Process and best practices. 

f. Managing the Database and Web server to ensure highavailability. 

g. Creation, omission and modification of administrative users 

required for managing MPED components. 

h. Maintaining and managing all the administrative passwords of 

MPED components. (This will be done in consultation with the 

Comepetent Authority). 

i. Creation, omission and modification of end-user’s Id and 

password for his day-to-day operations and job profile. This 

will include but not limited to: 

o Domain 

o Proxy 

o Internet 

o Database server 

o Web Server 

o Local (host) Machine 

7.27.5 Service Delivery 

Bidder shall provide the Services from the Operational Service Date. The 

Operational Service Date for commencement of Services for the locations of 

the MPED shall be mutually agreed between the parties in writing and the roll 

out schedule for such multi locations can be appended. In case, Services are 

not provided from the agreed Operational Service Date for various phases, it 

119

will be treated as delay in delivery and shall be penalized @ 2% of the gross 

bid value per week for that phase by competent authority for delay (subject to 

a maximum of 20%). 

7.27.6 Relevant Terms of Penalties. 

QMC* 

HPQ 

MPED 

PCD 

PND 

PNT 

PID 

Quarterly Maintenance Charges 

Hours per Quarter 

Head Office 

Parameter Core Downtime 

Parameter Network Downtime – Divisional 

Parameter Network Downtime – Rest of Offices 

Parameter Internet Downtime 

*QMC = ¼ of annual charges for FMS for that year + 0.75 % of Lump sum amount of the contract 

7.27.7 Network Availability: 

7.27.7.1 MPED Headquarters Penalty Chart 

Network Availability will be calculated for MPED Headquarters (Excise 

Commissioner Office, Gwalior) as per the table below: 

Availability (in %) Parameter Penalty 

>=99.5 -/- -/- 

99 PCD1 3.75% of QMC « 

98.5 PCD2 7.5% of QMC 

98 PCD3 11.25% of QMC 

97.5 PCD4 15% of QMC 

97 PCD5 25% of QMC 

7.27.7.3 MPED to other offices Network Penalty Chart 

Availability (%) Penalty Parameter (PBH) Penalty Parameter (ESH) 

>=99.5 -/- -/- 

99 PND1 -/- 

98.5 PND1 -/- 

98 PND2 PND1 

97.5 PND2 PND1 

97 PND2 PND2 


96 PND3 PND2 


95 PND4 PND3 


94 PND4 PND4 

93.5 PND5 

PND4 

93 PND4 

92.5 

PND5 

In similar fashion, Penalty for the entire Division network required to be calculated and 

added. 

N 2 = (PND p + PND e) /2 

N 3 = (PND p + PND e) /2 

* 

N x = (PND p + PND e) /2 

STEP 2 

Thus Overall Penalty for Network Availability for Division level is: 

(P NAD ) = (N 1 + N 2 + …. N x) / No. of locations 

7.27.8 Network delay 

(Durations are considered both for PBH and ESH) 

Segment Max. Target HPQ Penalty 

MPED – other > 90 >= 2 and < 5 1% of QMC 

Excise office milliseconds >= 5 and < 15 2 % of QMC 

>= 15 5 % of QMC 

Network delay Penalty Calculations: 

STEP 1 

Network delay is calculated individually as per the above tables. 

Network delay of a Network N 1 (between MPED-divisional offices) should have 

maximum target as 90 milliseconds. 

STEP 2 

Thus Overall Penalty for MPED Network Performance 

(P ND ) = (N 1 + N 2 + …. N x) / No of locations 

7.27.9 Internet Services 

PBH 

ESH 

Parameter Availability (%) Parameter 

-/- >=98 -/- 

PID1 97.5 -/- 

PID1 97 -/- 

PID2 96.5 PID1 

PID2 96 PID1 


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PBH 

ESH 

PID3 95 PID2 


PID3 94 PID3 


PID4 93 PID3 


PID5 >92.5 PID5 

Parameter 

PID1 

PID2 

PID3 

PID4 

PID5 

Penalty 

1.25 % of QMC 

2.5 % of QMC 

5 % of QMC 

12.5 % of QMC 

20% of QMC 

Internet Service Availability Penalty Calculations: 

STEP 1 

Penalty of Internet Services N IN is sum of actual PID P (for PBH) and PID E (for ESH) 

respectively as per availability. 

N IN =(PID P + PID E) /2 

STEP 2 

Thus Overall Penalty for MPED Internet Service Availability 

(P IN ) = N IN 

7.27.10 Firewall Availability 

Firewall availability shall be calculated as equivalent to P SLC . 

7.27.11 Intrusion Prevention System (IPS) Availability 

IPS availability shall be calculated as equivalent to P SLC . 

7.27.12 Facility Management Performance 

FM Performance * 

Penalty 

>=96% to

FM Performance * Penalty 

>=94% to =90% to

(iii) 

(iv) 

(v) 

complete repairs to its network to enable the Competent Authority to use 

the Services. All such requests and service calls shall necessarily be 

logged in Helpdesk system (either verbal or through internet or in writing) 

and trouble tickets are generated for the same. 

In case of major breakdown in network and services, which requires 

immediate attention; Vendor will inform the Competent Authority 

immediately, about the problem, the Plan of Action and the expected 

time for service resumption. The Vendor shall inform the Competent 

Authority every 30 minutes till the problem is resolved and service is 

restored. However, the Vendor is required to provide the Root-Cause 

Analysis Report within 24 hours of service resumption. 

Vendor will provide the Competent Authority with the Monthly report in 

respect of downtime. 

The Vendor should have to replace/repair the Hardware / Software or 

active / passive components those are faulty (partially or complete) 

within maximum three days time. 

7.27.15 Migration to IP version 6 (IPv6) 

(i) 

(ii) 

(iii) 

(iv) 

During the entire project cycle, Vendor can be asked to migrate to IP 

version 6, from IP version 4 (which is de facto standard on present date). 

This activity will be carried out on the request of MPED during any time 

of the project cycle. 

Vendor has to prepare project plan for this migration activity, and provide 

complete support to MPED/DoIT for the smooth transition from IPv4 to 

IPv6, whenever desired. 

All expenses or cost for this migration will be borne by Vendor. 

This migration will be done for all Hardware/Software provided by Vendor 

supplied during the project. All the required activities, for this IP 

migration, shall include addition, deletion, up gradation, change in 

hardware/ software of supplied items. 

7.28 INTELLECTUAL PROPERTY RIGHTS 

7.28.1 The Vendor will ensure that there is no violation of intellectual property rights, in 

any form, during execution of this project. 

7.28.2 The Vendor shall indemnify the Competent Authority from all actions, costs, 

claims, demands, expenses & liabilities, whatsoever, resulting from any actual or alleged 

infringement as aforesaid and at the expenses of the Vendor the State 

Government/Competent Authority shall be defended in the defense of any proceedings 

that may be brought in that connection. 

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7.29 APPLICABLE LAW 

The contract shall be interpreted in accordance with the laws of the Govt. of India and 

the Government of Madhya Pradesh 

7.30 INSPECTIONS AND TESTS 

The Competent Authority shall have the right to inspect the work or get it inspected by 

his agent or any authorized officer at any stage during the contract period. 

Pre-delivery inspection and testing must be done on the bidder site. 

All cost occurred for PDI/testing will be borne by the bidder. 

7.31 GOVERNING LANGUAGE 

The contract shall be written in English language. Subject to Clause 7.5 of Language of 

Bid, English version of the Contract shall govern its interpretation. All correspondences 

and other documents pertaining to the contract, which are exchanged between the 

parties, shall be written in the English language. 

7.32 COMPLETION OF PROJECT 

Notwithstanding anything contained in the Bid Document, the Project shall be deemed to 

be completed only after each of the following Deliverables is handed over to the 

Competent Authority: 

a. Successful commissioning of the systems in all DEOs, CL Warehouses, FL 

Warehouses, Office of The Commissioner, and related offices and locations 

mentioned in Annexure 1.Commissioning will be considered complete only when 

the Competent Authority issues a certificate to that effect after satisfied with the 

trouble free running of the Total System for at least 60 days after “Go-Live”. 

(List of all locations is attached at Annexure 1) 

The commissioning will be considered to be complete, if the System successfully 

runs at over 90% of the locations mentioned in the list given as Annexure 1. 

b. Provide user training/retraining (if required) at all levels and prepare and issue 

supporting User Manuals, Troubleshooting Manual and Setup Reference Manual. 

c. Any other deliverables as required by the Competent Authority for ensuring 

completion of the project. 

d. Security plan in conformity with ISO 27001. 

e. Network should have compliance with the security standard of ISMS 27001 

7.33 CLAIMS FOR COMPENSATION FOR SUBMISSION OF BID 

The Bidder whose Bid is not accepted shall not be entitled to any claim incidental to or 

incurred by him through or in connection with his submission of Bid or its consideration 

126

y the competent authority or in the event of State Government or The Competent 

Authority opting to modify / withdraw the invitation to Bid or not to accept any of the 

Bid(s). 

7.34 CHANGE ORDERS 

If the Competent Authority requires that any activity/activities, which is not provided for 

under the "Scope of work” in the Bid document and the competent authority is convinced 

that the same can’t be considered to be deemed to be covered under the scope of work 

as mentioned in the Bid document, need to be supplied, then the Competent Authority 

may ask the Bidder to work out the requirement of effect for the same. The Competent 

Authority after assessing the quantum of work will determine the requirements. If the 

System Integration Bidder agrees with the decision of the Competent Authority, he will 

proceed to execute the work. The payment will be made for such deployment on the 

basis of rates quoted in the Price Schedule (Annexure 13 and 14) of the Bid document. 

The total value of such additional work will be limited to 20% of total value of the contract 

value. 

7.35 ASSIGNMENT 

The Vendor shall not assign to any other Vendor, in whole or in part, its obligations to 

perform under the Contract, except with the Competent Authority's prior written consent. 

7.36 TERMINATION FOR DEFAULT 

7.36.1 The Competent Authority after consultation with the State Government may, 

without prejudice to any other course of action, for breach of contract, by written notice 

of 30 days to the Vendor, terminate the agreement in whole or in part, if: 

The Vendor fails to perform any or all of the obligations within the time period(s) 

specified in the agreement or any extension thereof granted, by the Competent 

Authority. 

The quality of the delivery of various tasks is not up to the satisfaction of the Competent 

Authority. 

The Vendor fails to perform any other obligation under the agreement. 

In the event of the Competent Authority terminating the contract in whole or in part, 

pursuant to clause 7.36.1 above, the Competent Authority may procure at Vendor’s risk 

and cost upon such terms and in such a manner as it deems appropriate, items or 

services similar to those remaining undelivered. The Vendor shall be liable to pay for any 

excess costs incurred by the Competent Authority for such procurement at his risk and 

cost. However, the Vendor shall continue with the performance of the contract to the 

extent not terminated. 

7.36.2 The Vendor shall stop the performance of the contract from the effective date of 

termination and hand over all the reports studies etc. to the Competent Authority for 

which payment has been made. The Vendor may withdraw items, for which payment has 

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not been made. No consequential damages shall be payable to the Vendor in the event 

of termination. 

7.36.3 In case of termination of contract as mentioned in Clause 7.36.1 above, all Bank 

Drafts/ FDR's furnished by the System Integration Vendor by way of Performance 

Security shall stand forfeited. 

7.37 TERMINATION FOR CONVENIENCE 

7.37.1 The Competent Authority, by written notice sent to the Vendor, may terminate the 

contract, in whole or in part thereof, at any time for its convenience. The notice of 

termination shall specify that termination is for the Competent Authority’s convenience 

and also the extent to which performance of the Vendor under the contract is terminated, 

and the date on which such termination becomes effective. 

7.37.2 The Competent Authority shall accept the items/services, which are completed 

and ready for delivery within 30 days after the Vendor’s receipt of notice of termination, 

at the contract terms and values. For the remaining items/services, the Competent 

Authority may elect: 

-To have any portion completed and delivered at the contract terms and values; and /or 

-To cancel the remaining part of the work and pay to the Vendor an agreed amount 

for partially completed items/services. 

7.37.3 No consequential damages will be payable to the Vendor in the event of such 

termination. 

7.38 TERMINATION FOR INSOLVENCY 

The Competent Authority may at any time terminate the contract by giving notice to the 

Vendor, if the Vendor becomes bankrupt or otherwise insolvent. In this event, 

termination will be without compensation to the Vendor, provided that such termination 

will not prejudice or affect any right of action or remedy, which has accrued or will accrue 

thereafter to the Competent Authority. 

7.39 VENDOR PERSONNEL 

The Vendor shall employ and provide such qualified and experienced personnels as 

may be required to perform the services under the agreement. The Vendor shall have an 

Office at Gwalior. The Office at Gwalior will be treated as the local support office of the 

Vendor. 

7.40 DATA PROTECTION 

a. In the course of providing the Services the Vendor may be compiling, processing and 

storing proprietary data relating to the users. 

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. The Vendor is responsible for complying with its respective obligations under the 

applicable data protection laws and regulations governing the proprietary Data. 

c. The Vendor is required to follow the best practices for the data security regarding all 

the data made available to them. 

d. The Vendor shall not transfer any Data unless otherwise authorized by The 

Competent Authority in this regard. 

7.41 CONFIDENTIALITY 

a. The Competent Authority may permit the Vendor to come into possession of 

confidential public records as per the needs of the project and the Vendor shall maintain 

the highest level of secrecy, confidentiality and privacy with regard thereto. 

b. Additionally, the Vendor shall keep confidential all the details and information with 

regard to the Project, including systems, facilities, operations, management and 

maintenance of the systems/ facilities, during implementation or after completion of the 

project. 

c. The Competent Authority shall retain all rights to prevent, stop and if required take the 

necessary punitive action against the Vendor regarding any forbidden disclosure. 

d. The Vendor shall ensure that all its employees execute individual nondisclosure 

agreements, which have been duly approved by the Competent Authority with respect to 

this Project. 

e. The aforesaid provisions shall not apply to the information: 

(i) Already in the public domain; 

(ii) Which has been received from a third party who had the right to disclose the 

aforesaid information. 

(iii) Disclosed to the public due to a court order. 

7.42 FORCE MAJEURE 

7.42.1 Notwithstanding anything contained in the Bid Document, the Vendor shall not 

be liable for forfeiture of security, liquidated damages or termination for default, if and 

to the extent that, its delay in performance or other failures to perform its obligations 

under the agreement is the result of an event of Force Majeure. 

7.42.2 For purposes of this clause “Force Majeure” means an event beyond the control 

of the Vendor and not involving the Vendor’s fault or negligence and which was not 

foreseeable. Such events may include wars or revolutions, fires, floods, epidemics, 

quarantine restrictions and freight embargoes. The decision of the Competent Authority 

129

in consultation with the Government of MADHYA PRADESH, regarding Force Majeure 

shall be final and binding on the Vendor. 

7.42.3 If a Force Majeure situation arises, the Vendor shall promptly notify to the 

Competent Authority in writing, of such conditions and the cause thereof. Unless 

otherwise directed by the Competent Authority in writing, the Vendor shall continue to 

perform its obligations under the agreement as far as reasonably practical, and shall 

seek all reasonable alternative means for performance not prevented by the Force 

Majeure event. The Competent Authority may after consultation with the Govt. of M.P, 

terminate this agreement by giving a written notice of a minimum 30 days to the Vendor, 

if as a result of Force Majeure, the Vendor is unable to perform a material portion of the 

services for a period of more than 60 days. 

7.43 RESOLUTION OF DISPUTES 

7.43.1 The Competent Authority and the Vendor shall make every effort to resolve 

amicably by direct informal negotiation, any disagreement or dispute that may arise 

between them under or in connection with the Contract. 

7.43.2 If, after 30 days from the commencement of such informal negotiations, the 

Competent Authority and the Vendor are unable to resolve, amicably a contract dispute, 

either party may require that the dispute be referred for resolution to the formal 

mechanism specified in the Clause 7.43.3 below. 

7.43.3 In all matters and disputes arising there under, the MADHYA PRADESH State 

Arbitration Tribunal shall be the sole arbitrator to decide the claim and its decision shall 

be final and binding on both the parties. However, during the period of doubt, 

disagreement or dispute, both the Vendor and the Competent Authority shall ensure that 

the Computerization Project works in a normal way. Such doubts, disputes and 

disagreement shall not give any reason or freedom to either the Competent Authority or 

the Vendor to interfere in or prevent normal functioning of the Computerization Project. 

7.44 LEGAL JURISDICTION 

All legal disputes between the parties shall be subject to the jurisdiction of the courts 

situated in MP only. In case of arbitration, Madhya Pradesh State Arbitration Tribunal will 

act as sole arbitrator. 

7.45 TAXES AND DUTIES 

The responsibility of obtaining all the necessary statutory clearances lies with the 

Vendor. The Vendor shall be solely responsible for all taxes, duties, LICENCE fees, 

octroi etc. regarding all the items needed for completion of work assigned to him. 

7.46 LOCAL CONDITIONS 

7.46.1 The Vendor shall be deemed, to have exhaustively examined the Bid Document, 

to obtain all information and clarifications on all matters whatsoever, that might affect the 

130

carrying out of the work and to have satisfied himself as to the adequacy of his Bid. He is 

deemed to have known the scope, nature and magnitude of the work and as to all work 

he has to complete in accordance with the contracts, whatever be the defects, omissions 

or errors that may be found in the Bid document. 

7.46.2 The bidder/Vendor shall be deemed to have acquainted himself of Government of 

India's and Government of Madhya Pradesh taxes & duties, Laws, statutes, regulations, 

levies and other charges. 

7.46.3 Any negligence or omission or failure on the part of the Vendor in obtaining 

necessary and reliable information as stated above or on any other matter affecting the 

Vendor shall not relieve him from any risks or liabilities or the entire responsibility for 

completion of the work in accordance with the Bid Document. 

7.47 NOTICE 

7.47.1 Any notice, request or consent required or permission to be given or made in this 

contract shall be in writing. Any such notice/ request shall be deemed to have been 

given or made when delivered in person to the authorised representative of the party to 

whom the communication is addressed, or sent by registered mail, telegram, and fax to 

such party at the address specified below: 

In case of the Competent Authority: 

The Excise Commissioner 

Madhya Pradesh State Excise Department 

Moti Mahal 

Gwalior – 474007(MP) 

In case of Vendor: (To be filled at the time of signing of the Contract): 

_____________________________________________________________________ 

_____________________________________________________________________ 

7.47.2 Notice will be deemed to be effective as specified below: 

In the case of personal delivery or registered mail -- from the date of delivery. 

In the case of telegram -- 72 hours after confirmed transmission. 

In the case of fax, e_mail -- 24 hours after confirmed transmission. 

7.48 WARRANTY AND MAINTENANCE 

a. The successful Bidder shall provide a comprehensive warranty for duration of 60 

months, commencing from the date when the system reaches “Go-Live” i.e. “Go-Live” + 

60 months. 

b. Vendor shall also provide complete maintenance support for all the solution 

components as outlined in this Bid for a period of Sixty-Six months from the date of golive. 

i.e. “Go-Live” + 60 months. 

131

c. During the warranty period, the Vendor warrants that the services rendered under this 

contract are of most recent version and incorporates all recent improvements in design 

unless provided otherwise in the contract. The Vendor further warrants that the services 

rendered under this contract shall have no defects arising from design, materials or 

workmanship. 

d. The Competent Authority shall promptly notify successful Bidder in writing of any 

claims arising under this warranty. Upon receipt of such notice, the Vendor shall, within 

the warranty period and with all reasonable speed, repair the defect without costs to the 

Competent Authority and within time specified and acceptable to the Competent 

Authority. 

e. If the successful Bidder, having been notified, fails to remedy the defect(s) within the 

period specified in the contract, the Competent Authority may proceed to take such 

reasonable remedial action as may be necessary, at the successful Bidder’s risk and 

expense and without prejudice to any other rights, which the Competent Authority may 

have against the Successful Bidder under the contract. 

f. During the comprehensive warranty period, the successful Bidder will provide all 

product(s) and documentation updates, patches/ fixes, and version upgrades within 15 

days of their availability and should carry out installation and make operational the same 

at no additional cost to the Competent Authority. 

g. The successful Bidder hereby warrants the Competent Authority that: 

i. The implemented solution represents a complete, integrated solution meeting all 

the requirements as outlined in the Bid and further amendments if any, and 

provides the functionality and performance, as per the terms and conditions 

specified in the contract. 

ii. The implemented solution will achieve parameters delineated in the technical 

specification/ requirement and shall be appropriately integrated to meet 

PROJECT requirements. 

iii. The successful Bidder undertakes to ensure the maintenance of the acceptance 

criterion/standards in respect of the systems during the warranty period. 

7.49 DISQUALIFICATION 

a. The proposal is liable to be disqualified in the following cases: 

i. Bid not submitted in accordance with this document. 

ii. During validity of the proposal, or its extended period, if any, the Bidder increases 

his quoted prices. 

iii. The Bidder qualifies the proposal with his own conditions. 

iv. Bid is received in incomplete form. 

v. Bid is received after due date and time. 

132

vi. Bid is not accompanied by all requisite documents. 

vii. Information submitted in technical Bid is found to be misrepresented, incorrect or 

false, accidentally, unwittingly or otherwise, at any time during the processing of 

the contract (no matter at what stage) or during the tenure of the contract 

including the extension period if any. 

viii. Commercial proposal is enclosed with the same envelope as technical proposal. 

ix. In case any party submits multiple bids or if common interests are found in two or 

more Bidders, the Bidders are likely to be disqualified, unless additional 

bids/Bidders are withdrawn upon notice immediately. 

x. Bidder fails to deposit the Performance Security or fails to enter into a contract 

within 21working days of the date of notice of award of contract or within such 

extended period, as may be specified by the Competent Authority. 

b. Bidders may specifically note that while evaluating the bids, if it comes to the 

Competent Authority’s knowledge expressly or implied, that some Bidders may have 

compounded in any manner whatsoever or otherwise joined to form an alliance resulting 

in delaying the processing of Bids then the Bidders so involved are liable to be 

disqualified for this contract as well as for a further period of two years from participation 

in any of the Bids floated by Competent Authority. It is also clarified that if need arises 

the Competent Authority would go in for appointment of outside party(s) to undertake the 

work under the captioned Bid. 

c. In case the terms and conditions of the contract applicable to this invitation to Bid are 

not acceptable to any Bidder, he should clearly specify any deviation, in the format 

appended to this Bid Document as Annexure 8 and Annexure 11. 

133

SECTION VIII- Payment Schedule 

The payment to the successful bidder shall be made as under: 

A) Payment for supply, installation, commissioning and integration of 

components at the Data Centre and all the locations - 

S.No. Percentage of 

Condition/ Event 

Payment 

1 70% On Delivery# of all equipments / items covered under this 

tender. 

2 15% On successful completion of Installation, Commissioning and 

Integration of all equipments / items covered under this tender. 

Proof of Supply, Installation, Commissioning and Integration 

(Original, Duly sealed & signed) is to be obtained from the 

Competent Authority. 

The bills for payment would only be raised after that. 

3. 15% 15% Amount will be held back for warranty support period and will 

be released in equal 20 quarterly installments of 0.75% of project 

cost depending upon the fulfillment of the SLA and performance. 

# on submission of proof of delivery at site(s) the vendor may be paid 60% of the 

cost of material brought to the site(s). For this purpose the verification of cost of 

material will be done on the basis of bill submitted by him, but the payment shall 

not exceed 60% of the Bid Value mentioned in Annexure 13. 

B) Payment for Facility Management services & Operations: 

S.No. Charges Payable (Per Year ) Instructions for quoting the charges 

1. 10% value quoted for FMS for 5 yrs For First year 

2. 15% value quoted for FMS for 5 yrs For Second Year 

3. 20% value quoted for FMS for 5 yrs For Third Year 

4. 25% value quoted for FMS for 5 yrs For fourth Year 

5. 30% value quoted for FMS for 5 yrs For Fifth Year 

Note: No Advance payment shall be made in any stage. 

• The Vendor will quote separately to provide facility management services for the 

first 5 years from the Go-live and then for the next one year on extension at 

MPED discretion. 

• Charges will be paid on the basis of quarterly payment of amount mentioned in 

above table per year. 

134

LIST OF ATTACHED ANNEXURES 

Annexure 1: 

Annexure 2: 

Annexure 3: 

Annexure 4: 

Annexure 5: 

Annexure 6: 

Annexure 7: 

Annexure 8: 

Annexure 9: 

Annexure 10: 

Annexure 11: 

Annexure 12: 

Annexure 13: 

Annexure 14: 

Annexure 15: 

Annexure 16: 

List of Project Sites 

Request for Clarifications Form 

Bid Form 

Prequalification Form 

Technical Bid Covering Letter 

Performance Statement Form 

Bid Security Form 

Technical Deviation Form 

Time Schedule Form 

Commercial Bid Covering Letter 

Commercial Deviation Form 

Bill of Material 

Price Schedule for Item No. 1 to 31, 32 and 33 of the BOM as 

Mentioned in Annexure 12. 

Item Wise Price Schedule. 

Format for Furnishing the Roles and Responsibilities in case of 

Consortium. 

Format for List of Computer Professionals. 

135

Annexure 1: 

LIST OF PROJECT SITES 

S. Office Name Exact Address Of The Office District Division 

No. 

1 2 3 4 5 

1. District Excise Office Govt. Bhawan, Lohia Ward, Station Road, 

Bhaggudhana, Betulganj, Betul 

2. CL Bottling Warehouse Lohiya Ward, Station Road, Bhaggudhana, 

Betulganj, Betul 

3. CL Storage Warehouse Near Court Office, Devi Mohalla, 

Bhainsdehi, Betul 

4. CL Storage Warehouse Masod Road, Rajiv Gandhi Ward, Multai, 

Betul 

5. Deputy Excise 

Commissioner Office 

Betul 

Betul 

Betul 

Betul 

Bhopal 

Bhopal 

Bhopal 

Bhopal 

E-5/78, Arera Colony Bhopal,Pin-462016 Bhopal Bhopal 

6. CL Bottling Warehouse Jinsi Chouraha, Janahagirabad, Bhopal Bhopal Bhopal 

7. FL Bottling Unit M/S United Spirit, Village Sarvar, Ratibad, Bhopal Bhopal 

Sehore, Road, Th- Huzur, Bhopal 

8. FL Bottling Unit United Sprits, 73- Sector-1, Govindpura, 

Bhopal 

9. FL Bottling Unit Ms Jubli Breweries, Village-Jhiranya, 

Narsinghgarh Road, Bhopal 

10. Foreign Liquor 

Warehouse 

Godown No. 4& 6 Mahalaxmi Warehouse 

Compound,Near Sant Aasharam 

Chouraha,Gandhi Nagar. Bhopal Pin- 

462036 

Bhopal 

Bhopal 

Bhopal 

Bhopal 

Bhopal 

Bhopal 

11. State Flying Squad C-100/50, Shivaji Nagar, Bhopal Bhopal Bhopal 

12. Ms United Sprits Ltd (FL- Gram Sarwar, Ratibad, Sehore Road, Th- Bhopal Bhopal 

10a) 

Huzur, Bhopal 

13. Ms N.D.Wines Pvt. Ltd. 

(FL-10a) 

14. Ms Nasik Winteners Pvt. 

Ltd. (FL-10a) 

Narela Shankari, 2/7, Chhatrasal Nagar, 

Bhopal 

Bhopal 

Bhopal 

51, M.P. Nagar, Zone-II, Bhopal Bhopal Bhopal 

15. Ms United Breweries Ltd, 45, Ancillary Industrial State, Habibganj, Bhopal 

(FL-10a) 

Bhopal 

16. Ms Milleneium Beer Adjacent To United Breweries Ltd. Godown, Bhopal 

Industries, (FL-10a) 45, Ancillary Industrial State, Habibganj, 

Bhopal 

17. Ms United Sprits Ltd (FL- 

10b) 

United Spirit Village, Gram Sarwar, Ratibad Bhopal 

Sehore Road, Th- Huzur, Bhopal 

18. Principal Secretary, Ctd Room No. 341, Vallabh Bhawan, Bhopal 

Mantralaya, Bhopal 

19. Assistant Excise 


Bhopal 

Bhopal 

Bhopal 

Bhopal 

Junagarh House,Karbala Road,Bhopal Bhopal Bhopal 

20. Brewery Unit Lilasons Breweries Ltd. Industrial Area, Plot 

No. 80 To 87, 9 D Road, Govindpura, 

Bhopal 

Bhopal 

Bhopal 

136

21. District Excise Office Bhagwan Mahavir Chowk, In Front Of Civil 

Court, Vardaan Complex, Harda (M.P) 

Harda 

Bhopal 

22. CL Storage Warehouse Kul Harda Mohalla, Harda Harda Bhopal 

23. District Excise Office Collectorate, Hoshangabad Hoshangabad Bhopal 

24. CL Bottling Warehouse Excise Liquor Ware House,Gwaltoli 

Hoshangabad(M.P) 

25. CL Storage Warehouse Excise Ware House,Raghuwanshipura 

Sohagpur (M.P.) 

26. CL Storage Warehouse Maheshpuram Colony,Kamson Bareli, 

Udaipura Road, Distt.Raisen 

Hoshangabad Bhopal 

Hoshangabad Bhopal 

Raisen 

Bhopal 

27. CL Storage Warehouse Rai Bhawan,Sagar Road,Gairatganj, Raisen Raisen Bhopal 

28. District Excise Office Composite Bhawan,Collectorate, Raisen Raisen Bhopal 

29. CL Bottling Warehouse Payal Cinema Hall,Raisen-M.P Raisen Bhopal 

30. Brewery Unit Som Distilleries And Breweries Pvt. Ltd., 

Ciklod Road, Rojrachak, Distt-Raisen(M.P) 

31. Distillery Som Distillers Pvt Ltd, Sehatganj,Dist. 

Raisen(M.P) 

Raisen 

Raisen 

Bhopal 

Bhopal 

32. CL Storage Warehouse Hoshangabad Road, Obedulla Ganj, Raisen Raisen Bhopal 

33. CL Storage Warehouse Rajgarh Road, Vaikunth Marg, Biaora Rajgarh Bhopal 

34. CL Bottling Warehouse Muktidham Marg, Narsinghgarh, Rajgarh 

M.P. 

35. Distillery Vindhyachal Distilleries Pvt Ltd, Pilukhedi 

Tehsil- Narsinghgarh, Rajgarh 

Rajgarh 

Rajgarh 

Bhopal 

Bhopal 

36. District Excise Office Bada Mahal Kila Rajgarh Rajgarh Bhopal 

37. CL Storage Warehouse Ashok Baramia's House,Old Bus Station, 

Sarangpur Rajgarh 

Rajgarh 

Bhopal 

38. CL Storage Warehouse Bus Stand Zeerapur Rajgarh Bhopal 

39. CL Storage Warehouse Near The New Bus Stand,Ashta District 

,Sehore 

Sehore 

Bhopal 

40. CL Storage Warehouse Bhopal Road Nasrulla Ganj,Sehore Sehore Bhopal 

41. District Excise Office Indore-Bhopal Highway,Bhopal 

Naka,Sehore 

Sehore 

Bhopal 

42. CL Storage Warehouse Chhawni, Machhlipul Sehore Sehore Bhopal 

43. CL Storage Warehouse Near Railway Station, Ganj 

Basoda,Dist.Vidisha (M.P) ,Pin-464221 

Vidisha 

Bhopal 

44. CL Storage Warehouse Custom Path, Sironj, Dist. Vidisha(M.P) Vidisha Bhopal 

45. District Excise Office Near Railway Station,Hospital Road, 

Vidisha (M.P) 

46. CL Bottling Warehouse Behind District Excise Office, Near Railway 

Station Hospital Road Vidisha (M.P) 

Vidisha 

Vidisha 

Bhopal 

Bhopal 

137

47. District Excise Office Polytechnic College Building, Near S.P. 

Office, Vidisha Road,Ashok Nagar (M.P.) 

Ashoknagar 

Gwalior 

48. CL Bottling Warehouse Station Road, Near Tulsi Park, Ashok Nagar Ashoknagar Gwalior 

49. District Excise Office Near Collectorate Building Campus, 2nd 

Floor,Bhind (Mp) 

50. CL Storage Warehouse Near Old Railway Station, Bhuta Bazar 

Bhind(Mp) 

51. FL Bottling Unit Ms. Gwalior Distillers Pvt. Ltd. Gram Mudia 

Khera, Ater Road, Bhind 

52. CL Storage Warehouse Cooperative Society Warehouse, 

Cooperation Campus, Tehsil- Lahar,Dist. 

Bhind 

53. FL Bottling Unit Ms Goldwater Pvt.Ltd., Plot No.2, Industrial 

Area, Malanpur, Dist. Bhind (Mp) 

Bhind 

Bhind 

Bhind 

Bhind 

Bhind 

Gwalior 

Gwalior 

Gwalior 

Gwalior 

Gwalior 

54. District Excise Office Collectorate Building Campus, Civil Lines, 

Datia (Mp) 

55. CL Bottling Warehouse Near Thana Dehat,Bhander,Chungi-Naka, 

Datia Mp 

Datia 

Datia 

Gwalior 

Gwalior 

56. CL Storage Warehouse Manohar Police Station Road, Chachoda, 

Guna 

57. District Excise Office Collectorate Building Campus, A.B. Road, 

Guna (Mp) 

58. CL Storage Warehouse Bajrang Garh Road, Near Railway 

Crossing, Guna Mp 

59. CL Bottling Warehouse Near Railway Bridge, Jawaharganj, Dabra, 

Gwalior 

60. Excise Commissioner 

Office 



Guna 

Guna 

Guna 

Gwalior 

Gwalior 

Gwalior 

Gwalior 

Gwalior 

Moti Mahal, Gwalior Gwalior Gwalior 

Near Railway Overbridge, Padav, Gwalior Gwalior Gwalior 



Near Railway Overbridge, Padav, Gwalior Gwalior Gwalior 

63. CL Bottling Warehouse Near Vicky Factory, Jhansi Road, Gwalior Gwalior Gwalior 

64. Foreign Liquor 

Warehouse 

65. Ms Parnod Richard Pvt. 

Ltd (FL-10a) 

Sakhia Vilas, Ahead Naka Chandrabadni, 

Near Jhansi Road Police Station, Jhansi 

Road, Gwalior (Mp) 

Lal Kothi, Behind Purani Chhawani Police 

Station, A.B. Road, Gwalior 

Gwalior 

Gwalior 

Gwalior 

Gwalior 

66. Ms Skol Brewery Ltd, (FL- 860 Transport Nagar,A.B Road,Gwalior Gwalior Gwalior 

10a) 

67. Ms Parnod Richard Pvt. 

Ltd (FL-10b) 

Lal Kothi, Behind Purani Chhawani Police 

Station, A.B. Road, Gwalior 

Gwalior 

Gwalior 

138

68. Distillery Gwalior Distillers Ltd., Kuleth Road, Rairu 

Farm, A.B. Road, Gwalior 

Gwalior 

Gwalior 

69. Hologram Numbering Unit R.T.O. Building Campus, Padav, Gwalior Gwalior Gwalior 

70. CL Storage Warehouse Near Tehsil Office, Ambah, Morena Morena Gwalior 

71. Brewery Unit Tripti Alco Brew Limited, 6 K.M. Distance 

From Banmore, Shanichara Road to 

Mahatoli, Morena 

72. District Excise Office Collectorate Building Campus, Station 

Road, Morena 

Morena 

Morena 

Gwalior 

Gwalior 

73. CL Bottling Warehouse Mall Godown Road, Morena Morena Gwalior 

74. CL Bottling Warehouse M.S. Road, Near State Bank of India, 

Sabalgarh, Morena 

75. District Excise Office New Collectorate Building, Shivpuri Road, 

Sheopur 

76. CL Storage Warehouse Opposite Railway Station, Shivpuri Road, 

Sheopur 

77. CL Storage Warehouse Brij Kishor Gupta Ka Makan, Vijaypur, 

Tentra Road, Vijaypur, Sheopur 

Morena 

Sheopur 

Sheopur 

Sheopur 

Gwalior 

Gwalior 

Gwalior 

Gwalior 

78. CL Storage Warehouse Near Old Tehsil, Karera, Shivpuri Shivpuri Gwalior 

79. CL Bottling Warehouse Near Bus Stand, Pichhore, Shivpuri Shivpuri Gwalior 

80. District Excise Office Collectorate Building Campus, Near Polo 

Ground, Shivpuri 

Shivpuri 

Gwalior 

81. CL Bottling Warehouse Near Kattha Mill, A.B. Road, Shivpuri Shivpuri Gwalior 

82. District Excise Office Distt Excise Office Segon Naka, Anjad 

Road, Barwani(M.P) 

83. CL Bottling Warehouse Segon Naka, Anjad Road, Near BSNL 

Exchange, Barwani(M.P) 

84. CL Storage Warehouse Liqour Ware House Near BSNL Exchange 

Khetiya, Barwani 

85. CL Storage Warehouse Liquor Ware House A B Road, Sendhwa, 

Barwani 

Barwani 

Barwani 

Barwani 

Barwani 

Indore 

Indore 

Indore 

Indore 

86. District Excise Office Mira Hostel, Amravati Road, Burhanpur Burhanpur Indore 

87. CL Bottling Warehouse Dakwaki, Niyaamatpur, Burhanpur Burhanpur Indore 

88. CL Storage Warehouse Mandi House,Badnawar, Dhar Dhar Indore 

89. Distillery Oasis Distillery, Gram Borali, Tahsil 

Badnawar, Dhar 

Dhar 

Indore 

90. District Excise Office Collectorate Compound, Dhar Dhar Indore 

91. CL Bottling Warehouse Purani Abkari Road, Dhar Dhar Indore 

139

92. CL Storage Warehouse In Front Of Girls H.S. School, 

Dharmapuri,Dhar 

Dhar 

Indore 

93. CL Storage Warehouse Alirajpur Road, Dhar Dhar Indore 

94. FL Bottling Unit Silver Oak Kedia Ltd., Plot No. 110, Sector- 

I, Pithampur, Dhar 

Dhar 

Indore 

95. CL Storage Warehouse Court Road Sardarpur, Dhar Dhar Indore 

96. Distillery Great Galleon Distillery, Lebur Chowki, 

Gram Sejwaya, Dhar 





GG-10,Near SICA School,Scheme 

No:54,Vijay Nagar,Indore(M.P) 

Dhar 

Indore 

Indore 

Indore 

Collectorate Motitabela Indore Indore Indore 

99. Brewery Unit Madhya Pradesh Beer Product Pvt. Ltd, 

Sector A 60/62, Sanwar Road, Indore 

100.Ms Bakardi Martiny India 

Ltd.(FL-10a) 

101.Ms Beem Global Spriit 

(FL-10a) 

102.Ms Diyageo India Pvt. Ltd 

(FL-10a) 

103.Ms Alco Brew Distillary 

India Ltd.(FL-10a) 

34, United Compound, Lasudiya Mori, 

Dewas Naka, A.B. Road Indore 



Sr United Compound, Lasudiya Mori, 




Indore 

Indore 

Indore 

Indore 

Indore 

Indore 

Indore 

Indore 

Indore 

Indore 

104.Ms Khode India Ltd.(FL- 

10a) 

105.Ms Hsb Agro Ind. Pvt. 

Ltd.(FL-10a) 

106.Ms Champagne Indage 

Ltd, (FL-10a) 

107.Ms Ritz Wine Pvt. Ltd, 

(FL-10a) 

108.Ms Hindustan Breweries 

Ltd.(FL-10a) 

5- Press Complex, A.B. Road, Indore Indore Indore 

United Compound Packy Godam, 22 A 

Lasudia Mori, Dewas Naka, Indore 

31, SR Compound, Lasudiya Mori, Dewas 

Naka, A.B. Road Indore 

Street 16 A, SR Compound, Lasudiya Mori, 


136, SR Compound, Lasudiya Mori, Dewas 

Naka, A.B. Road Indore 

Indore 

Indore 

Indore 

Indore 

Indore 

Indore 

Indore 

Indore 

109.Ms Sun Tan Trading 

India, (FL-10b) 

17 Ms Shriram Dharamkanta, Dewas Naka, 

Indore 

Indore 

Indore 

110.CL Bottling Warehouse Warehouse Road, Siyaganj, Indore Indore Indore 

111.Foreign Liquor 

Warehouse 

Godown No.9 To 16 United Compound Indore 

Dewas Naka Gram Lasudia Mori; A-B Road 

Indore. 

Indore 

112.CL Bottling Warehouse 123, Simrol Road, Mhow, Indore Indore Indore 

113.CL Storage Warehouse Krishi Upaj Mandi Ke Peeche, Alirajpur Alirajpur Indore 

114.District Excise Office Yet to be finalized, Alirajpur Alirajpur Indore 

140

115.District Excise Office Collector Building N.H.59, Jhabua Jhabua Indore 

116.CL Bottling Warehouse Drp Line, Indore Ahemdabad Road, Jhabua Jhabua Indore 

117.CL Storage Warehouse Petlawad Road, Block Rupegarh, Jhabua Jhabua Indore 

118.District Excise Office Ganja Bhang Godown, Khandwa Khandwa Indore 

119.CL Bottling Warehouse Ganja Bhang Godown, Khandwa Khandwa Indore 

120.Bhang Godown Ganja Bhang Godown, Khandwa Khandwa Indore 

121.CL Bottling Warehouse Old Distillery Road,Barwaha Distt-Khargone Khargone Indore 

122.Distillery 

123.District Excise Office 

Agrawal Distilleries Pvt. Ltd., Village 

Sabalpur,Katkut Road ,Barwaha,Distt 

Khagone 

Office Of The The District Excise Officer 

Kila Compound Khargone. 

Khargone 

Khargone 

Indore 

Indore 

124.CL Bottling Warehouse Kila Parisar, Khargone Khargone Indore 



127.CL Bottling Warehouse 

128.CL Storage Warehouse 

Associated Alcohols & Breweries Ltd., 

Khodigram, Barwaha, Khargone 

Infront Of Methodist Church, Near Bus 

Stand, Balaghat 

Near Kankarian Poha Mill, Baihar Road, 

Balaghat 

Near Govt. College, Narsinghpur Road At 

Amarwada, Chhindwara 

Khargone 

Balaghat 

Balaghat 

Chhindwara 

Indore 

Jabalpur 

Jabalpur 

Jabalpur 

129.District Excise Office Collectorate Building,Chhindwara (M.P) Chhindwara Jabalpur 

130.CL Bottling Warehouse Old Bail Bazar,Chhindwara(M.P) Chhindwara Jabalpur 




Ward No-9 Mutton Market, Jamai, 

Chhindwara 

House Of Mr Sanjay Nandlal Jain, Ward 

No-9, Parasia, Chhindwara (MP) 

Ward No. 14 Rajiv Gandhi Market Shopping 

Complex,Sausar, Chhindwara 

Chhindwara 

Chhindwara 

Chhindwara 

Jabalpur 

Jabalpur 

Jabalpur 

134.District Excise Office Collectorate Building, Dindori Dindori Jabalpur 

135.CL Storage Warehouse Near Forest Rest House, Dindori Dindori Jabalpur 

136.Deputy Excise 


Above Avtar Bar Near Russel Chowk. Dr. 

Barat Road-Jabalpur 

Jabalpur 

Jabalpur 

137.FL Bottling Unit 

M/S S.G. Distilleries Gram Pipariya Khurd, 

Neemkheda, Barela Road, Jabalpur 

Jabalpur 

Jabalpur 


Warehouse 

Foreign Liquor Warehouse, Karmeta, Patan 

Road, Jabalpur (M.P) 

Jabalpur 

Jabalpur 

141


140.Assistant Excise 



Redson Distilleries Pvt. Ltd. Richhai, 

Jabalpur 

Room No. 62,63,64 Collectorate Building 

Jabalpur 

Kajarwara Ward No.60 Police Station Cantt 

Jabalpur 

Jabalpur 

Jabalpur 

Jabalpur 

Jabalpur 

Jabalpur 

Jabalpur 

142.CL Storage Warehouse Near Bus Stand, Sihora, Jabalpur Jabalpur Jabalpur 

143.District Excise Office Old Collectorate, Katni(M.P) Katni Jabalpur 


Opposite New Collectorate Jhinjhari Katni 

(M.P) 

Katni 

Jabalpur 

145.District Excise Office Collectorate Colony, Mandla Mandla Jabalpur 

146.CL Bottling Warehouse Infront Of Bharat Jyoti School, Mandla Mandla Jabalpur 



Infront Of Samudayik Swasthya Kendra, 

Mandla 

Near Rest House, Railway Station Road, 

Gadarwara, Narsinghpur 

Mandla 

Narsinghpur 

Jabalpur 

Jabalpur 

149.CL Bottling Warehouse Near Sadar Temple, Narsinghpur Narsinghpur Jabalpur 


Collectorate Building, Narsingh Bhawan, 

Narsinghpur 

Narsinghpur 

Jabalpur 

151.CL Storage Warehouse Infront of Bus Stand, Lakhnadaun, Seoni Seoni Jabalpur 


Near Barghat Naka Seoni, Distt. Seoni 

(M.P) 

Seoni 

Jabalpur 

153.District Excise Office In Front of Collectorate Building, Seoni(M.P) Seoni Jabalpur 


In Front Of The Collector Office Jaithari 

Road Anuppur (M.P.) 

Anuppur 

Rewa 

155.CL Bottling Warehouse Near Flour Mill, Chachai Road, Anuppur Anuppur Rewa 



Shilpi Plaza Block-A.T.A.H. - 06, Rewa 

(M.P.) 

Rewa 

Rewa 



Shilpi Plaza Block-A Third Floor, Rewa 

(M.P.) 

Rewa 

Rewa 

158.CL Bottling Warehouse Neem Chouraha, Boda Bag, Rewa (M.P.) Rewa Rewa 


Warehouse 


Nh - 7 Satna Road , Padra Rewa , Madhya 

Pradesh 

Glasgo Distillery Ltd., Etma Kothar, Amar 

Patan, Satna 

Rewa 

Satna 

Rewa 

Rewa 

161.District Excise Office Joint Govt. Building Dhewari Satna Satna Rewa 

162.CL Bottling Warehouse Near Galla Mandi, Satna Satna Rewa 

142

163.District Excise Office District Collector Office Shahdol(M.P.) Shahdol Rewa 

164.CL Bottling Warehouse Kujri Road, Balpurva, Shahdol Shahdol Rewa 

165.District Excise Office Collctorate Building 1st Floor, Room No. - 

88, Sidhi 

Sidhi 

Rewa 

166.CL Bottling Warehouse Amaha Kotwali Road, Sidhi Sidhi Rewa 

167.District Excise Office Office Place Yet To Be Finalised, Singroli Singroli Rewa 

168.CL Storage Warehouse Thana Road, Tali Baidhan, District – 

Singroli 

Sidhi 

Rewa 

169.District Excise Office Composite Building Collectorate, Umaria Umaria Rewa 

170.CL Bottling Warehouse Khalesar Road, Umaria Umaria Rewa 

171.CL Storage Warehouse Bus Stand Ke Peeche, Bijawar,Chhatarpur Chhatarpur Sagar 

172.District Excise Office Collectorate Ground, Chhatarpur (M.P) Chhatarpur Sagar 


174.Brewery Unit 

Village Dhadari, P.O Mataguan, Distt. 

Chhatarpur 

Jagpin Brewery, Nowgong, Distt. 

Chhatarpur (M.P) 

Chhatarpur 

Chhatarpur 

Sagar 

Sagar 

175.District Excise Office Joint Collectorate,Dist. Damoh Damoh Sagar 

176.CL Bottling Warehouse Near Saraswati Shishu Mandir, Damoh Damoh Sagar 

177.CL Storage Warehouse Near Bus Stand,Hata Distt. Damoh(M.P) Damoh Sagar 


Power House Ke Peeche, Ajaygarh, Sagar, 

Panna 

Panna 

Sagar 

179.CL Storage Warehouse Near Old Bus Stand, Amanganj, Panna Panna Sagar 

180.District Excise Office Mahendra Bhawan, Panna Panna Sagar 


Near Old Bus Stand, Panna- Katni Road, 

Mohan Vilas Ke Peechhe, Panna 

Panna 

Sagar 

182.CL Storage Warehouse Near Farsa Chauraha, Khurai ,Sagar Sagar Sagar 






Excise Warehouse Near Bus Stand Rehli. 

Distt.Sagar(M.P) 

Sagar 

Sagar 

41, Sneh Nagar, Sagar, Sagar Sagar 

Poddar Colony, Shivaji Ward, Sagar Sagar Sagar 

186.CL Bottling Warehouse Ware House Road, Gopalganj Sagar(M.P) Sagar Sagar 


Warehouse 


Baheria Tiraha,Chhatarpur Road,Sagar Sagar Sagar 

Surya Bottling Pvt. Ltd., Baheria Tiraha, 

Chhatarpur Road, Sagar 

Sagar 

Sagar 

143




Verbar Tiraha, Near Petrol Pump, Jatara, 

Tikamgarh 

Matan Mohalla, By Pass Road, Niwari, 

Tikamgarh 

F-2, Civil Lines, Collectorate Campus, 

Tikamgarh 

Tikamgarh 

Tikamgarh 

Tikamgarh 

Sagar 

Sagar 

Sagar 

192.CL Bottling Warehouse Ambedkar Tiraha, Mhow Road, Tikamgarh Tikamgarh Sagar 





Ujjain Sqaure,A.B.Road,Dewas,Distt- 

Dewas(MP) 

Indore-Dewas Road,Near Madhumilan 

Square,Dewas,Distt-Dewas(MP) 

Indore-Nemawer Road,Kannoud,Distt- 

Dewas(MP) 

Pathan Mohalla,Near Anand 

Ashram,Sonkatchh,Distt-Dewas 

Dewas 

Dewas 

Dewas 

Dewas 

Ujjain 

Ujjain 

Ujjain 

Ujjain 

197.CL Storage Warehouse Sutar Mohalla, Garoth, Dist Mandsaur Mandsaur Ujjain 




Ratlam Road, Near I.T.C. Choupal Sagar, 

Mandsaur 

Neemuch Road, Opposite Y.D. Nagar 

Police, Station, Mandsaur 

Collectorate Building, Mhow Nasirabad 

Road, Neemuch 

Mandsaur 

Mandsaur 

Neemuch 

Ujjain 

Ujjain 

Ujjain 

201.CL Storage Warehouse Station Road, Neemuch Neemuch Ujjain 


Sharipura, Near Post Office, Rampura, 

Tehsil Manasa, Neemuch 

Neemuch 

Ujjain 


Opposite Railway Satation, Pramila Gunj, 

Alote, Ratlam 

Ratlam 

Ujjain 


Mansapurn Hanuman Road,Opposite 

Church,Jaora, Dist. Ratlam 

Ratlam 

Ujjain 

205.District Excise Office Mahal Wada Ratlam(MP) Ratlam Ujjain 



Nagda Road, Near Maheshwari Protiens, 

Ratlam (MP) 

Ratlam Alcohol Plant, Industrial Area, Jaora 

Road, Ratlam 

Ratlam 

Ratlam 

Ujjain 

Ujjain 

208.CL Storage Warehouse Near M.P.R.T.C. Depot, Agar, Shajapur Shajapur Ujjain 

209.Brewery Unit Regent Beer & Wines Ltd., Plot No. 68, 

Industrial Area, Maksi Road, Shajapur 

Shajapur 

Ujjain 

210.District Excise Office Bus Stand,Shajapur (MP) Shajapur Ujjain 


Village Chhota Sankota, A.B. Road, 

Shajapur (MP) 

Shajapur 

Ujjain 


Near Railway Station, Opposite Rokadia 

Hanuman Mandir, Sujalpur 

Shajapur 

Ujjain 

144


Near Bus Stand, Susner, Distt. Shajapur 

(MP) 

Shajapur 

Ujjain 

214.CL Storage Warehouse Near Railway Station,Badnagar, Ujjain Ujjain Ujjain 


Near Moti Kasturi School,Nagda 

Road,Khachrod, Ujjain 

Ujjain 

Ujjain 

216.CL Storage Warehouse Ramlila Maidan,Mahidpur, Ujjain Ujjain Ujjain 


Mahakal Distillary Pvt Ltd.,Village 

Munjakhedi Road,Narvar,Dewas 

Road,Ujjain 

Ujjain 

Ujjain 

218.CL Storage Warehouse Hat Maidan,Tarana, Ujjain Ujjain Ujjain 



20, Subhash Marg, Opposite Railway 

Station, Malgodam, Ujjain 

Ujjain 

Ujjain 



20, Subhash Marg, Opposite Railway 

Station, Malgodam, Ujjain 

Ujjain 

Ujjain 



Warehouse 

223.Data Centre Requirement Pc's At Hq 

Industrial Area Near Chakor Park Maxi 

Road,Ujjain 

Ujjain 

Behind Hira Mill,Dacha Bhawan,Agar Road Ujjain 

Ujjain 

Ujjain 

NOTE :- The above list is non-exhaustive. If any site/location of the Excise Department 

is not included in the above list, it will be presumed to be included and covered under the 

contract. 

145

Annexure 2: 

REQUEST FOR CLARIFICATIONS FORM 

Bid No EC-1 /2008 

Bidders requiring specific points of clarification may communicate with the Competent 

Authority during the specified period using the following format 

BIDDER’S REQUEST FOR CLARIFICATION 

Name of the Organization submitting 

the Request 

Name and Position of 

person submitting the 

request 

Full Postal Address of the 

Organization including phone, fax and 

e-mail points of contact 

Tel: 

Fax: 

E-Mail: 

Sl.No 

Bid Document 

Reference/ Section 

No 

Page 

No Topic of Query Points of clarification required 

1 

2 

• Please submit your queries in excel format only (for soft copy). 

Date : ………… 

Place: ………… 

(Signature)…….......……………… 

In the capacity of: …..................... 

Duly authorized to sign Bid for and on behalf of 

....................................................................... 

146

Annexure 3: 

To 

BID FORM 

Bid No EC-1 /2008 



Moti Mahal, 

Gwalior – 474007 (M.P.) 

Subject: Intent to Bid 

Having examined the Bid Documents including Annexure, the receipt of which is hereby 

duly acknowledged, we, the undersigned, offer to take up the work of providing turnkey 

solution towards Commissioning, Management & Maintenance of Data Centre including 

Managed Wide Area Network with Supply & Installation of Servers, Desktop Systems 

and Peripherals for Implementation for integrated computerization of Madhya Pradesh 

State Excise Department in conformity with the said bidding documents for the sum of 

Rs …..………….. (Final Bid Price in words) We undertake, if our bid is accepted, to 

deliver the services in System Integration, in accordance with the time schedule 

approved by the Competent Authority. 

We agree to abide by this bid for a period of 180 days after the date fixed for bid opening 

or for any further period for which bid validity has been extended and it shall remain 

binding upon us and Bid may be accepted at any time before the expiration of that 

period. 

Until a formal contract is prepared and executed, this bid together with your written 

acceptance thereof and your notification of award shall constitute a binding Contract 

between us. 

We understand that you are not bound to accept the lowest or any bid you may receive. 

Date …….... 

(Signature)……………........……….. 

Place ………… 

In the capacity of: …………………… 


……………………………………………………. 

147

Annexure 4: 

PREQUALIFICATION FORM 

A. Particulars of the Organization 

Bid No EC-1 /2008 

1- Name of the organization: - _________________________________________________ 

2- Address: _______________________________________________________________ 

Telephone No (s):_________________________________________________________ 

Fax No. (s):_____________________________________________________________ 

3- Legal Status: ____________________________________________________________ 

(Attach proof) 

4- Ownership: _____________________________________________________________ 

S.No Name of persons 

owning more than 5% 

stake in the 

Organization 

Nationality of the 

Stake-Holders 

Details of restrictions, if 

any on transfer of stake 

5- in case the organization is a public sector undertaking, indicate the percentage share of Govt. 

holding. 

6- Annual Turnover for the last 3 years: 

148

Sl.No 

Financial 

Year 

Total 

Annual Turn 

Over (In 

Rupees)] 

System 

Integration 

De-segregated Turnover from 

Other IT Related 

Services 

Other 

Areas of 

Operation 

Note: 

Please attach Balance Sheet and Profit and Loss Statement during these 3 years, 

duly audited by Chartered Accountant/ Statutory Auditors. 

B. Particulars of the Centre/Unit associated with this project 

1. Names and Address of the Centre/Unit __________________________________________ 

Associated with this project _____________________________________________________ 

__________________________________________________ 

2. Address of the important offices 

Address 1___________________________________________________________________ 

Tel No ___________________________________________________ 

Fax Nos. __________________________________________________ 

Address 2__________________________________________________ 

Tel No ____________________________________________________ 

Fax Nos. ____________________________________________________ 

Address 3___________________________________________________ 

Tel No ___________________________________________________ 

Fax Nos. ____________________________________________________ 

149

3. Names, Designations, Addresses, Telephone and Fax No. of offices, as 

well as residences of important persons dealing with the project 

S.No 

Name, Designation and 

Address 

Telephone and Fax No 

Office 

Residence 

Extent of 

Responsibility in this 

Project 

4. Last 3 years' Annual Turnover of the Centre/Unit Associated with the Project 

S.No Financial 

Year 

Annual 

Turnover 

Financial value of the largest project 

handled during the year 

150

C. Particulars of System Integration Capabilities of Organization 

and the Centre/Unit Dealing with this Project. 

S.No Names and 

Addresses of 

Centres/Units, 

independently 

engaged in System 

Integration work 

Details of 

Quality 

Details of OEM’s Certifications 

and Undertakings 

Certification Name of OEM Certificate Details 

Note: 

Please attach duly authenticated copies of the certification claimed about the Centre/unit dealing 

with this project. 

D. Particulars of Authorization of the person signing these 

documents on behalf of the bidder. 

Name, Designation and Address of the Authorized person 

_____________________________________________________________ 

______________________________________________________________ 

Name, Designation and Address of the person authorizing for signing the 

document._____________________________________________________________________ 

_____________________________________________________________________________ 

______________________________ 

3- Details of documents showing that the persons mentioned in entry D (2) 

Above, is authorized to issue such an authority.___________________________ 

________________________________________________________________ 

151

________________________________________________________________ 

4- Type / form of the issued authority (Whether power of attorney/Authorization letter etc) 

_______________________________________________________ 

_______________________________________________________________ 

5- Extent of liability covered under this Authority.(Give exhaustive list of liabilities covered) 

_____________________________________________________________________________ 

___________________________________________________ 

Please enclose the original authorization document 

Date: …….... 

Place: 

(Signature)……………........……….. 

in the capacity of: ………………….. 


……..……………………………………………… 

152

Annexure 5: 

TECHNICAL BID COVERING LETTER 

Bid No EC-1 /2008 

To 



Moti Mahal 

Gwalior - 474007 

Ref: Bid: Providing Turnkey Solution towards Commissioning, Management & 

Maintenance of Data Centre including Managed Wide Area Network with Supply & 


Computerization System of MP State Excise Department 

Dear Sir, 

Having examined the Bid document, the receipt of which is hereby duly acknowledged, we, the 

undersigned, offer to provide the Professional services as required and outlined in the Bid for 

MPED, Government of Madhya Pradesh. To meet such requirements and provide such services 

as required are set out in the Bid Document. We attach hereto the Bid technical response as 

required by the Bid Document, which constitutes our proposal. 

We undertake, if our proposal is accepted, we will obtain a performance security issued by a 

Nationalized/Scheduled bank in India, acceptable to the Competent Authority, for a sum 

equivalent to 10% of the total price as quoted in our commercial proposal for the due 

performance of the contract. 

We agree for unconditional acceptance of all the terms and conditions set out in the Bid 

Document and also agree to abide by this Bid response for a period of 180 days from the date 

fixed for Bid opening and it shall remain binding upon us with full force and virtue, until within this 

period a formal contract is prepared and executed, this Bid response, together with your written 

acceptance thereof in your notification of award, shall constitute a binding contract between us 

and the Competent Authority. 

We confirm that the information contained in this bid or any part thereof, including its exhibits, 

schedules, and other documents and instruments delivered or to be delivered to the Competent 

Authority is true, accurate, and complete. This proposal includes all information necessary to 

ensure that the statements therein do not in whole or in part mislead the Competent Authority as 

to any material fact. 

We agree that you are not bound to accept the lowest or any Bid response you may receive. We 

also agree that you reserve the right in absolute sense to reject all or any of the products/ service 

specified in the Bid response without assigning any reason whatsoever. It is hereby confirmed 

that I/we am/are entitled to act on behalf of our corporation/company/firm/organization and 

empowered to sign this document as well as such other documents, which may be required in 

this connection. 

The Technical Specifications are appended herewith. 

Dated this Day ___________(month)____________(Year)_______________ 

(Signature) 

153

(In the capacity of)………………………………………………….. 

Duly authorized to sign the Bid Response for and on behalf of: 

(Name and Address of Company) 

Seal/Stamp of bidder 

Witness Signature: 

Witness Name: 

Witness Address: 

CERTIFICATE AS TO AUTHORISED SIGNATORIES 

I, certify that I am …………………………… of the …………………, and that 

………………………………………………………………who has signed the above Bid is 

authorized to bind the corporation by authority of its governing body. 

Date: …….... 

(Signature)……………........……….. 

Place: ......... Name and Designation: -------------------------------- 

154

Annexure 6: 

PERFORMANCE STATEMENT FORM 

Bid No EC-1 /2008 

(SUMMARY PROFILES OF PROJECTS COMPLETED DURING LAST THREE 

YEARS) 

S 

No 

Name, Address, 

Telephone Number 

and Fax No. of the 

Organizations 

Description of 

System Integration 

Project 

Value of 

Contract (in 

Indian Rupees) 

Period of 

Execution 

Remarks 

1 2 3 4 5 6 

The bidder will have to attach full details of computerization projects of value 

more than Rs.3 crores each for System Integration and maintenance thereof in 

India, as Annexure to this list. The bidder shall attach completion certificates for 

abovementioned projects to substantiate the evidence of completion. 

Date: …………. 

Place: …………. 

(Signature)…………………. 

in the capacity of: …………… 


............................................................................ 

155

Annexure 7: 

BID SECURITY FORM 

PARTICULARS OF BID SECURITY 

Bid No EC-1 /2008 

1. Name of the Bank ………………………………………… 

2. Name, Address, Tel. No. ………………………………………… 

& Fax No. of Bank Branch ………………………………………… 

Issuing the draft ………………………………………… 

3. Code No. of Bank Branch ………………………………………… 

4. Code No. of signatories of ………………………………………… 

the security 

5. Amount of Draft ………………………………………… 

6. Bank Draft No. and Date ………………………………………… 

7. Valid up to (give date) ………………………………………… 

Note: 

Demand Draft of Bid Security as per Clause 7.8.1 of Bid Document should be attached. 

Date: ………… 

Place: ………….. 

Signature………………………. 

In the capacity of ………………. 


……………………………………………………… 

156

Annexure 8: 

TECHNICAL DEVIATION FORM 

TECHNICAL DEVIATIONS 

Bid No EC-1 /2008 

Following are the technical deviations and variations from the requirements of Computerisation 

Project for the MP Excise Department, Madhya Pradesh. These deviations and variations are 

exhaustive. Except these deviations and variations, the entire work shall be executed as per bid 

document. 

S 

No 

Clause 

No. 

Page 

No. 

Statement of Deviations and 

Variations 

Reasons for 

change 

Date: …….. 

(Signature) .........……………………. 

Place: ……. in the capacity of: ...................... 


……………………………………………… 

157

Annexure 9: 

TIME SCHEDULE FORM 

Bid No EC-1 /2008 

TIME SCHEDULE FOR VARIOUS TASKS 

S 

No 

Tasks 

Time 

Duration in 

Weeks 

Proposed Date OF Completion 

(Specify Weeks After The Date of 

Work Order ) 

FROM---- TO--- 

REMARKS 

Date: …….. 

(Signature) .........……………………. 



……………………………………………… 

158

Annexure 10: 

[Date] 

COMMERCIAL BID COVERING LETTER 

Bid No EC-1 /2008 

To 



Moti Mahal 

Gwalior - 474007 

. 

Ref: Bid: Providing Turnkey Solution towards Commissioning, Management & 

Maintenance of Data Centre including Managed Wide Area Network with Supply & 


Computerization System of MP State Excise Department 

Dear Sir, 

Having examined the Bid Document, the receipt of which is hereby duly acknowledged, we, the 

undersigned, offer to implement the project Solution for MPED, Government of Madhya Pradesh. 

To meet such requirements and to provide services as set out in the Bid Document following is 

our quotation summarizing our commercial proposal. 

Total Cost of Solution INR 

We attach hereto the Commercial Proposal as required by the Bid Document, which constitutes 

our proposal. We undertake, if our proposal is accepted, we will obtain a performance security in 

the format given in the Bid Document issued by a Nationalized/Scheduled bank in India, 

acceptable to the Competent Authority for a sum equivalent to 10% of the total price as quoted in 

our commercial proposal of the Bid Document for the due performance of the contract. 

We agree for unconditional acceptance of all the terms and conditions in the Bid Document and 

also agree to abide by this Bid response for a period of 180 days from the date fixed for Bid 

opening and it shall remain binding upon us, until within this period a formal contract is prepared 

and executed, this Bid response, together with your written acceptance thereof in your notification 

of award, shall constitute a binding contract between us. 

We confirm that the information contained in this proposal or any part thereof, including its 

exhibits, schedules, and other documents and instruments delivered or to be delivered to the 

Competent Authority is true, accurate, and complete. This proposal includes all information 

necessary to ensure that the statements therein do not in whole or in part mislead the Competent 

Authority as to any material fact. 

We agree that you are not bound to accept the lowest or any Bid response you may receive. We 

also agree that you reserve the right in absolute sense to reject all or any if the products/ service 

specified in the Bid response without assigning any reason whatsoever. 

It is hereby confirmed that I/we am/are entitled to act on behalf of our corporation/company/ 

firm/organization and empowered to sign this document as well as such other documents, which 

may be required in this connection. 

Dated this Day ___________(month)____________(Year)_______________ 

159

(Signature) 

(In the capacity of)…………………………… 

Duly authorized to sign the Bid Response for and on behalf of 

………………………………………………………………….. 

(Name and Address of Company) 

Seal/Stamp of bidder 

Witness Signature: 

Witness Name: 

Witness Address: 

CERTIFICATE AS TO AUTHORISED SIGNATORIES 

I, certify that I am …………………………… of the …………………, and that 

………………………………………………………………who has signed the above Bid is 

authorized to bind the corporation by authority of its governing body. 

Date: …….... 

Place: .......... 

(Signature)……………........……….. 

Name and Designation………………………. 

160

Annexure 11: 

COMMERCIAL DEVIATION FORM 

Bid No EC-1 /2008 

COMMERCIAL DEVIATIONS 

Following are the commercial deviations and variations from the requirements of 

Computerisation Project for the MP Excise Department Madhya Pradesh. These 

deviations and variations are exhaustive. Except these deviations and variations, the 

entire work shall be executed as per Bid Document specifications. 

S.No Clause No. Page No. Statement of Deviations and 

Variations 

Financial 

Effects in 

Rs. 

Date: …….. 

(Signature) .........……………………. 



……………………………………………… 

161

Annexure 12: 

BILL OF MATERIAL 

S.No 

Product Description UOM Qty. 

Bid No EC-1 /2008 

Servers & Desktops & Power 

1 DB Server (In Cluster Mode) No.s 2 

2 Application Server (In Cluster Mode) No.s 2 

3 Web Server No.s 2 

4 Mail Server No.s 1 

5 a DNS /DHCP Server No.s 1 

5 b FTP Server and Backup Server No.s 1 Each 

5 c Antivirus server No.s 1 

5 d Proxy server No.s 1 

5 e Domain Controller Server No.s 1 

5 f 

Management Server (vendor has to quote the 

quantity of Servers in sync with EMS 

requirements) 

No.s 

As per actual. 

5 g Staging Server No.s 3 

5 h KVM Switch – 8 Port No.s 3 

6 

System Software Components 

Licence to be in sync with hardware 

No.s Quoted 

7 SAN No.s 1 

8 

SAN Switches 

No.s 2 

9 Tape Library (will be connected to SAN) No.s 1 

10 Backup Software as per specifications No.s 

11 Gateway Antivirus No.s 1 

12 Desktop PC No.s 812 

13 a 

Laser Printer Black and white 

Type 1 No.s 15 

13 b Laser Printer Black and white Type 2 No.s 230 

14 Dot Matrix Printer 

Nos 62 

15 UPS Online 30 KVA 

No.s 3 

16 a.1 UPS Offline 1 KVA No.s 83 

16.a.2 UPS Online 1 KVA No.s 48 

16 b UPS Offline 2 KVA 26 

16 c UPS Online 2 KVA 05 

16 d UPS Online 3 KVA 32 

16 e UPS Online 5 KVA No.s 24 

17 DG SET 60 KVA No.s 1 at DC 

Security and Management Products 

18 a Enterprise Network Management System No.s 1 

18 b Database Management System No.s 1 

18 c Firewall No.s 2 Pairs (Each Pair of Different OEM) 

162

18 d Mailing Solution No.s 

19 Link Load balancer No.s 2 

20 Server Load balancer No.s 4 

21 IPS No.s 4 

Active Networking Components (WAN & 

LAN) 

22a Core Switch No.s 2 

22 b Access Switch No.s 8 (For DC) 

22 c Remote location LAN Switch No.s 100 

23a 

G.703 & V.35 lease line modems 2 Mbps for 

DC. No.s To Be Provided by Service Provider 

23 b 

G.703 & V.35 lease line modems N*64 Kbps 

upto 2 Mbps for Remote Location (the quantity 

may vary as per requirement of service 

provider) 

No. Of 

pairs 75 

24 a Central Intranet Router (Redundant) No.s 2 

24 b Central Internet Router No.s 2 

24 c Intranet Router for Remote Locations No.s 206 

25 Serial Link (256 Kbps) No.s 206 

Structured Cabling and Passive Products 

26 

42 U racks (Supplying, Installation, testing and 

4 

Comissioning) 

No.s 

27 

9 U racks (Supplying, Installation, testing and 

212 

Comissioning) 

No.s 

28a 

24 Port Patch Panel UTP (Supplying, 

6 for DC 

Installation, testing and Comissioning) 

No.s 

28 b 


93 


29a Box (305 M) Cable UTP CAT 6 No.s 85 

29b 

Supply, Installation, termination and laying ISI 

As per Actuals 

grade PVC pipe, testing and Comissioning) No.s 

30 a Patch Cord 7 feet No.s 850 

30 b Patch Cord 3 feet No.s 850 

31 

I/O with GANG Box and face plate (Supplying, 

850 


No.s 

32 Microsoft Office XP Standard Edition No.s 5 Media and 100 paper LICENCEs 

33 Data Centre Components 

34 

Facility Management Services for Warranty 

5 

Years 

Period of 5 years 

Facility Management Services & AMC after 

1 

35 completion of Warranty Period for next one 

year 

Year 

Note: 

The quantity as mentioned above may vary for certain items at the time of 

implementation, as per the requirement of the department. For any increase 

or decrease, unit rate shall determine the actual payable amount. 

163

Annexure 13 

Bid No EC-1 /2008 

Price Schedule for Item Number 1 to 33, 34, and 35 of the BOM as 

mentioned in Annexure 12. 

S.No 

Item No 

1 Lumpsum Amount for Item 

1 to 33 

2 For Item No. 34 

Total (S. No 1 and 2) 

3 For Item No. 35 

Price In Indian 

Rupees (In Figures) 

Price In Indian 

Rupees (In Words) 

Note: 

(i) Bid Value will be the sum of S. No. 1 and 2 (Item No. 1 to 33 and 34). 

(ii) S. No. 3 (Item No. 35) is an optional item and its value will not be taken 

for the evaluation of Bid. 

Date: ………. 

Place: ……. 

(Signature) .........……………..…………. 

in the capacity of: ………...................... 


……………………………………………… 

164

Annexure 14: 

S.No 

Item Wise Price Schedule 

Product Description UOM Qty. Make Model 

Servers & Desktops & Power 

Bid No EC-1 /2008 

Rate Per Unit 

(in Indian 

Rupee) 

1 DB Server (In Cluster Mode) No.s 2 

2 Application Server (In Cluster Mode) No.s 2 

3 Web Server No.s 2 

4 Mail Server No.s 1 

5 a DNS /DHCP Server No.s 1 

5 b FTP Server and Backup Server No.s 1 Each 

5 c Antivirus server No.s 1 

5 d Proxy server No.s 1 

5 e Domain Controller Server No.s 1 

5 f 

Management Server (vendor has to 

quote the quatity of Servers in sync with 

EMS requirements) 

No.s 

As per 

actual. 

5 g Staging Server No.s 3 

5 h KVM Switch – 8 Port No.s 3 

6 

System Software Components 

No.s 

LICENCE 

to be in 

sync with 

hardware 

Quoted 

7 SAN No.s 1 

8 

SAN Switches 

No.s 2 

9 Tape Library (will be connected to SAN) No.s 1 

10 Backup Software as per specifications No.s 

11 Gateway Antivirus No.s 1 

12 Desktop PC No.s 812 

13 a 

Laser Printer Black and white 

Type 1 No.s 15 

13 b Laser Printer Black and white Type 2 No.s 230 

14 Dot Matrix Printer 

Nos 62 

15 UPS Online 30 KVA 

No.s 3 

16 a.1 UPS Offline 1 KVA No.s 83 

16.a.2 UPS Online 1 KVA No.s 48 

16 b UPS Offline 2 KVA 26 

16 c UPS Online 2 KVA 05 

16 d UPS Online 3 KVA 32 

16 e UPS Online 5 KVA No.s 24 

17 DG SET 60 KVA No.s 1 at DC 

165

Security and Management Products 

18 a 

Enterprise Network Management 

1 

System 

No.s 

18 b Database Management System No.s 1 

Firewall 

18 c 

No.s 

2 Pairs 

(Each 

Pair of 

Different 

OEM) 

18 d Mailing Solution No.s 

19 Link Load balancer No.s 2 

20 Server Load balancer No.s 4 

21 IPS No.s 4 

Active Networking Components (WAN 

& LAN) 

22a Core Switch No.s 2 

22 b 

Access Switch 

8 (For 

No.s DC) 

22 c Remote location LAN Switch No.s 100 

G.703 & V.35 lease line modems 2 Mbps 

for DC. 

23a 

No.s 

To Be 

Provided 

by 

Service 

Provider 

23 b 

G.703 & V.35 lease line modems N*64 

Kbps upto 2 Mbps for Remote Location 

(the quantity may vary as per 

requirement of service provider) 

No of 

Pairs 75 

24 a Central Intranet Router (Redundant) No.s 2 

24 b Central Internet Router No.s 2 

24 c Intranet Router for Remote Locations No.s 206 

25 Serial Link (256 Kbps) No.s 206 

Structured Cabling and Passive 

Products 

26 

42 U racks (Supplying, Installation, 

4 

testing and Comissioning) 

No.s 

27 

9 U racks (Supplying, Installation, testing 212 

and Comissioning) 

No.s 

28a 


6 for DC 

Installation, testing and Comissioning) No.s 

28 b 


93 


29a Box (305 M) Cable UTP CAT 6 No.s 85 

Supply, Installation, termination and 

As per 

29b laying ISI grade PVC pipe, testing and 

Actuals 

Comissioning) 

No.s 

30 a Patch Cord 7 feet No.s 850 

30 b Patch Cord 3 feet No.s 850 

166

31 

32 

I/O with GANG Box and face plate 

(Supplying, Installation, testing and 

Comissioning) 

Microsoft Office XP Standard Edition 

33 Data Centre Components 

Facility Management Services for 

34 

Warranty Period of 5 years 

Facility Management Services & AMC 

35 after completion of Warranty Period for 

next one year 

No.s 

Years 

Year 

850 

5 Media 

& 100 

paper 

LICENCE 

s 

5 

1 

Date: …….. 

(Signature) .........……………………. 



……………………………………………… 

167

Annexure 15 

Bid No EC-1 /2008 

Format for Furnishing the Roles & Responsibilities in case of consortium 

Part / Activities 

(As per Scope of 

Work in Section 

IV) 

Project Part 1 

Activity 1 

Activity 2 

Etc.... 


Activity 1 

Activity 2 

Etc.... 


Activity 1 

Activity 2 

Etc.... 


Activity 1 

Activity 2 

Etc.... 


Activity 1 

Activity 2 

Etc.... 


Activity 1 

Activity 2 

Etc.... 

Roles & Responsibilities 

Lead Bidder Consortium Partner 1 Consortium Partner 2 

Date: …….. 

(Signature) .........……………………. 



……………………………………………… 

168

Annexure 16 

Bid No EC-1 /2008 

Format for List of Computer Professionals 

Name 

Designation 

Roles & 

Responsibilities 

Exp. (in yrs) 

Note: In case of consortium list of professionals should be of prime bidder only. 

Date: …….. 

(Signature) .........……………………. 



……………………………………………… 

169

MPED-X-Routing-Tender20080721 - Madhya Pradesh State Excise

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