MPED-X-Routing-Tender20080721 - Madhya Pradesh State Excise

all problems which are preventing
acceptance.
In order to accept the system, MPED
must be satisfied that all of the work has
been completed and delivered to MPED’s
complete satisfaction and that all aspects
of the system perform acceptably. The
functional/logical acceptance of the
system will only be certified when the
proposed system is installed and
configured at the sites according to the
design and all the detailed procedures of
operating them have been carried out by
the Bidder in the presence of MPED staff.
5. Integration of the required
infrastructure
6. Operational Support and
Maintenance (O and M)
Vendor will support and provide
necessary inputs for Integrating the IT
Infrastructure by coordinating with
Application Developer for commissioning
and smooth maintenance of the system.
Hardware Integration will be taken up
only after Software Integration.
The Vendor (Agency) shall provide
operational support and maintenance
services for a period of 60 months from
the date of Acceptance of Total Hardware
and Software including Application.The
Application shall be ported on the
supplied hardware within 4 months of the
installations at all sites. The Project will
be declared ‘Go-Live’ and this ‘Go-Live’
date will be the start of warranty of overall
system. The system administration,
security administration, database
administration, network administration
and end-user problem resolution are the
part of operational activity. The
Department will have the option to ask
the Vendor to provide such operational
support and maintenance services for a
further period of up to 12 months, for
which work contract will be issued on the
annual basis on the rates quoted by the
Vendor in the Price Schedule. The
operational support shall ensure that the
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