MPED-X-Routing-Tender20080721 - Madhya Pradesh State Excise

(vi)
d. The Vendor should have a well-defined and documented
procedure for change management.
Overall Management
a. Managing and ensuring the services availability include mail,
proxy, DNS, Anti-virus, Database, Web services at optimum
level for MPED users.
b. Managing and operating all the Network Devices, Security
components (and server) Hardware and Operating System
related issues.
c. Ensure availability and optimum utilization of all Networking,
Security components and Server devices.
d. Patch and Up-gradation of Operating System, Firmware,
Signatures, application and necessary patches for all network,
Security and Server devices to ensure smooth operability and
availability of required services.
e. Ensure Confidentiality, integrity and availability of MPED Data
with use of Suitable technologies, Process and best practices.
f. Managing the Database and Web server to ensure highavailability.
g. Creation, omission and modification of administrative users
required for managing MPED components.
h. Maintaining and managing all the administrative passwords of
MPED components. (This will be done in consultation with the
Comepetent Authority).
i. Creation, omission and modification of end-user’s Id and
password for his day-to-day operations and job profile. This
will include but not limited to:
o Domain
o Proxy
o Internet
o Database server
o Web Server
o Local (host) Machine
7.27.5 Service Delivery
Bidder shall provide the Services from the Operational Service Date. The
Operational Service Date for commencement of Services for the locations of
the MPED shall be mutually agreed between the parties in writing and the roll
out schedule for such multi locations can be appended. In case, Services are
not provided from the agreed Operational Service Date for various phases, it
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