MPED-X-Routing-Tender20080721 - Madhya Pradesh State Excise

(vii)
(viii)
(ix)
Preventive Maintenance anytime during Service Hours will be
considered unavailability of service.
Scheduled and Preventive Maintenance by Vendor for the
Network shall not exceed 24 hours in a quarter subject to a
maximum of 180 minute at a stretch. This will not be applicable
for the first 21 days after commissioning of the link.
For Scheduled and Preventive Maintenance by Vendor for the
Hardware /or Software /or Active /or Passive shall be done with
written prior intimation to the Competent Authority at least 72
hours in advance.
Network Link and Network Availability shall not be considered
unavailable for reasons attributable to failure of applications,
equipment, or facilities that are:
i. Acts of omissions or commission of The Competent
Authority, or any use or user of the Service by The
Competent Authority which are unauthorized under this
Agreement, or
ii. Force Majeure events as defined hereafter.
7.27.4.2 Network Management Services
(iv)
(v)
Fault Management
a. Identifying Network, System, Server faults and getting
them resolved.
b. Provide Managed Service using an EMS (Enterprise
Management Software) for networking monitoring along
with an application traffic management system that
monitors, controls, and accelerates application
performance over the WAN Internet.
WAN Management
a. Generate trouble ticket using Helpdesk tool after logging a call
with Lease Line/WAN Link Provider and follow up the same.
b. MIS report will be submitted by the Vendor on monthly basis
and as and when requested by the Competent Authority.
c. Maintain an up-to-date comprehensive overall and individual
network topology and lay-out, network and Security
infrastructure configurations, Hardware and Software
inventory, MPED Data Back-up and restore procedure with
policy, Core Services Setup, Password policy documentation
in Soft and Hard copies.
118