MPED-X-Routing-Tender20080721 - Madhya Pradesh State Excise

(iii)
(iv)
(v)
complete repairs to its network to enable the Competent Authority to use
the Services. All such requests and service calls shall necessarily be
logged in Helpdesk system (either verbal or through internet or in writing)
and trouble tickets are generated for the same.
In case of major breakdown in network and services, which requires
immediate attention; Vendor will inform the Competent Authority
immediately, about the problem, the Plan of Action and the expected
time for service resumption. The Vendor shall inform the Competent
Authority every 30 minutes till the problem is resolved and service is
restored. However, the Vendor is required to provide the Root-Cause
Analysis Report within 24 hours of service resumption.
Vendor will provide the Competent Authority with the Monthly report in
respect of downtime.
The Vendor should have to replace/repair the Hardware / Software or
active / passive components those are faulty (partially or complete)
within maximum three days time.
7.27.15 Migration to IP version 6 (IPv6)
(i)
(ii)
(iii)
(iv)
During the entire project cycle, Vendor can be asked to migrate to IP
version 6, from IP version 4 (which is de facto standard on present date).
This activity will be carried out on the request of MPED during any time
of the project cycle.
Vendor has to prepare project plan for this migration activity, and provide
complete support to MPED/DoIT for the smooth transition from IPv4 to
IPv6, whenever desired.
All expenses or cost for this migration will be borne by Vendor.
This migration will be done for all Hardware/Software provided by Vendor
supplied during the project. All the required activities, for this IP
migration, shall include addition, deletion, up gradation, change in
hardware/ software of supplied items.
7.28 INTELLECTUAL PROPERTY RIGHTS
7.28.1 The Vendor will ensure that there is no violation of intellectual property rights, in
any form, during execution of this project.
7.28.2 The Vendor shall indemnify the Competent Authority from all actions, costs,
claims, demands, expenses & liabilities, whatsoever, resulting from any actual or alleged
infringement as aforesaid and at the expenses of the Vendor the State
Government/Competent Authority shall be defended in the defense of any proceedings
that may be brought in that connection.
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