Lessons from a leading CEO Lessons from a leading CEO

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silver $5,000 – $9,999 Sr. Constance Casey President and CEO Academy of the Holy Names Todd Reichelt General Manager Albany Marriott Hotel David Stackrow Board Chair CDTA Alan Krafchin President and CEO Center for Disability Services Raymond J. Kinley Jr. CEO, Clough, Harbour & Associates LLP Paul Scoville Principal In Charge CS Arch, P.C. Gordon S. Robbie, CPA Managing Director The DR Group Ken Desmond Vice President The Desmond Hotel Ethel Graber Vice President, Sales Empire Blue Cross Mark Campito CEO Marktech Optoelectronics Dr. James Reed President and CEO Northeast Health Richard Honen Partner In Charge Phillips Lytle LLP John M. Scarchilli President and CEO Pioneer Bank Jim Baldwin District Superintendent Questar III John Murray President and CEO Rose and Kiernan, Inc. Dr. R. Mark Sullivan President The College of Saint Rose Father Kevin Mullen President Siena College Michele Mehler Vice President of Operations State Farm Dr. Donald Zingale President SUNY Cobleskill George M. Philip Interim President University at Albany Dick Kotlow Executive Director & CEO UHY Advisors NY Dave Lamendola Director Verizon 36 VISIONS acchamber.org :: techvalley.org
“The company to call for all your staffing needs” 518-869-6780 www.Sargent-Blais.com 220 Washington Ave. Ext. • Albany, NY 12203 Secretarial Reception Accounting Bookkeeping Clerical Data Entry Administrative Claims Processing Customer Service techforce The document management paradox Terry Bender CDIA+ Tiger Business Solutions, LLC Documents, whether paper or digital, constitute the fastest-growing component of most organizations’ information assets. U.S. businesses create more new content each year than all the materials currently contained in the Library of Congress. If you realize the importance of managing those assets better, you will need to invest in an Enterprise Content Management (ECM) solution. Traditional ECM installations involve the selection and procurement of generalized content management software, configuration, customization, hardware, installation and training. If you are not prepared for that undertaking, an alternative to installed software is emerging. Software delivered on-demand, also known as Software-as-a-Service (SaaS), is growing at approximately 25 percent per year, compared to installed software, which remains relatively stagnant at 6 percent growth per year. While many promising new technologies vie for the attention of IT leaders and CIO’s, only a few of these innovations actually end up improving top-line performance or bottom-line productivity. A recent survey of U.S. IT executives by McKinsey & Co. found that only two new technologies were viewed as highly promising tools for obtaining real business benefits, one being SaaS. What is SaaS, or on-demand software? At its most basic level, on-demand software refers to an application comprised of a single, integrated code base, delivered as a service to multiple customers simultaneously and securely via the Web. Additional capacity, users, add-on components or features can be ordered and fulfilled instantly as the customer demands, and without the technical or licensing barriers common to installed software. Configurations or customization are applied to the shared code base at the account level, which means that frequent updates can be made to the software, while keeping customer preferences and configurations intact. Enterprise Content Management (ECM) is especially suited to SaaS because of the generally challenging nature of deploying an ECM system, which usually requires dedicated hardware, multiple applications from different vendors and quite a bit of integration. Alternatively, the on-demand service provider can spread the cost of architecting and integrating the full solution across multiple customers. If you are considering an ECM investment, independent of features and functionality considerations, how should you decide between independent software vendors or on-demand options? Here are five test questions that can help you evaluate when ondemand is right for you: Reach Test – Do you need to collaborate with others inside and outside your company? Do you work with people in multiple locations, including mobile workers, partners and suppliers around the world? Do you change or add new team members frequently? Speed Test – Do you need a solution now or in 3-12 months? Cash Flow Test – Do you want to limit your upfront budget and continued on page 41 acchamber.org :: techvalley.org VISIONS 37
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Lessons from a leading CEO Lessons from a leading CEO

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