Introduction - East Los Angeles College

Course assessments to date have included lab practicum, embedded assessments, reports, and
performances. Some programs have developed their outcomes with outside guidance such as a
career technical advisory committee, or with program guidelines or goals. Student Services and
administrative units are also engaged in developing SLOs.
Student learning outcomes are assessed in each section with a common assessment tool
developed by each department or discipline SLO committee. Many of the assessment results are
analyzed via committee-agreed-upon rubrics. Some program-level outcomes have been assessed
via surveys to student, as well as aggregation of data from course level SLOs.
The results have led to improvement in courses by increasing problem content area emphasis to
help student learning. They have also led to change in curriculum taught, and in adding new
courses to help student learning.
Standard Five - Student Support and Development
Recommendation and Response
5.1 Based on the priorities and objectives in the strategic plan, the college should complete a
master plan for coordinated student services that creates a clear direction for future
development in programs, services, priorities, positions, and leadership for the future.
In 2005, a vice president of Student Services with sole responsibility for that division was
named. Student Services had previously primarily been managed by a dean who reported to the
vice president overseeing both administrative services and student services. The appointment of
the vice president was driven in large part by the urging of faculty leaders, who saw the need for
a strengthened Student Services division. This structure includes more deans, associate deans,
and directors. Three full-time positions, Dean of Student Services, Associate Dean of
Outreach/Recruitment, and Associate Dean of Extended Opportunity Programs and Services,
were restored after years of vacancy. Unfortunately the vice president passed away in early 2007.
An interim vice president currently oversees Student Services.
Completion of Program Review by all of the units in Student Services and the subsequent
development of a cluster plan led by the interim vice president have been the vehicles by which
the division has developed the master plan for its operation. Program review is a cycle of
continuous self-review and refinement of college programs in support of the college mission and
strategic priorities. This is an effective means for monitoring the quality of student service
programs and units and for setting new goals to improve services. As of spring 2007, all
programs and units in Student Services had completed the program review process by
completing a comprehensive program review questionnaire, which includes an internal and
external scan. Units then use these scans in determining future goals. The questions are aligned
with the college mission and goals and each unit demonstrates the extent to which the unit is
contributing the college mission and enhancing student access, retention and success. The
Program Review process also initiates a campus-wide discussion on these issues and the ability
of the unit to impact student learning.
Responses to Previous Recommendations Page 31