Introduction - East Los Angeles College
Introduction - East Los Angeles College
Introduction - East Los Angeles College
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A Program Review Validation Committee, made up of representatives from the campus at large,<br />
reviewed the units’ responses and then provided suggested commendations and<br />
recommendations. Each unit’s commendations and recommendations were then forwarded for<br />
shared governance approval to the <strong>East</strong> <strong>Los</strong> <strong>Angeles</strong> Shared Governance Council. This process<br />
allows all campus constituencies to be involved in an ongoing discussion student success that<br />
includes both academic and non-academic units.<br />
During the fall 2008 semester, Student Services completed its Cluster Review. This review<br />
encompassed the entire Student Services units and enabled division leadership to analyze and<br />
integrate the results of all previous unit evaluations. The cumulative result of this Cluster Review<br />
is a Cluster Plan, which details action items for the division to accomplish in order to increase<br />
student access, retention, learning and success. The Cluster Review entails the same shared<br />
governance processes as the unit reviews, allowing for a campus discussion on student support<br />
services.<br />
Student Service Outcomes (SSOs) for the units within the Student Services Division are in the<br />
developmental stages. During the fall 2007 semester the goal for the Student Services Division<br />
was to have all programs and units identify appropriate Student Service Outcomes (SSOs). As of<br />
the spring 2008 semester all of the programs and units within Student Services had identified<br />
preliminary Student Service Outcomes (SSOs); however, the means of collecting the data have<br />
not yet been developed. The student services units continue to work with the college SLO<br />
Coordinator in order to refine SSOs and to create appropriate assessment tools for measuring<br />
student outcomes. The goal of the division is utilize SSOs as means for ongoing evaluation of<br />
and discussion on improvement of student learning.<br />
Student Support Services is constantly soliciting input from students, staff, and faculty to<br />
improve their effectiveness of services. Students are encouraged to complete and submit student<br />
comment forms about the quality of service or suggestions for improvement to any student<br />
service department. Staff input occurs at the departmental level during regular office staff<br />
meetings, which provide the opportunity for workers to evaluate and adjust services to better<br />
serve the needs of the students. Office staff meetings often include guest presenters from other<br />
departments and/or programs for announcements.<br />
Student Services continues to face many challenges. The college is in the midst of major<br />
construction campus wide. During fall 2007 and spring 2008, all of the Student Services units<br />
and programs were relocated to various locations throughout the campus as the college remodels<br />
the Student Services building (previously designated as the E-1 building). Due to the relocation<br />
of all student service units and programs, there is a lack of student ease in accessing needed<br />
student service units and programs due to their lack of proximity to one other. As an example,<br />
the Admissions and Records Office and the Counseling Department, both critical student service<br />
units, are located in two separate areas of the campus. This has made referral processes and<br />
integration of services difficult in the current setting. However, changes in the operation of the<br />
Student Services unit that are designed to ensure student success are well underway based on its<br />
cluster plan. 2009 is the target year for moving all student services into one newly renovated<br />
building.<br />
Responses to Previous Recommendations Page 32