Waterloo Children & Youth Services Planning ... - Social Services

June 2012
Appendix 4
Survey email
Dear Service Provider
This survey has been developed as part of a study supported by the Waterloo Region
Children and Youth Services Planning Council (CYSPC) to complete a review of the
process and experience of accessing services for vulnerable children and youth in
Waterloo Region. The Council is made up of over 30 major service providers
funded by the Ministry of Children and Youth Services. The Council’s mission is to…
“…plan for, promote and continually improve a local system of services and supports
for vulnerable children, youth and their families.”
The study is called the Integrated Access to Services Project. The design of the study
is to gather feedback on what is working for families and service providers seeking,
and connecting to services. The main objective of the project is to look for practical
ways to enhance current strengths, and continue building a system for
finding/accessing services that is welcoming, easy to navigate, well coordinated
and efficient!
The Council is very committed to gathering your views and wishes to thank you in
advance for completing the survey. The final summarized information gathered
during the project will be written in a report, with recommendations that will be
submitted and reviewed by the Integrated Access to Services Advisory Committee
and a final report forwarded to the Council. All those who participate in the project
will be provided full access to the final report. The final report is due back to the
committee by March 1, 2012.
Insert in the survey doc….
Survey Introduction: This survey is designed to gather information from service
providers who have experience providing support to families in Waterloo Region
who are in the process of accessing services for their children. By “access” we
mean, how do you support families to find the “right” service for their child
Professionals in the field often call this the “intake” service or the “referral process”.
By “service” we mean those services that might best be described as “social
services” (e.g. mental health services, services for help with a child and or youth
with a developmental disability, a physical disability, a problem with the law,
problems learning or school related problems etc.).
If you provide an “intake” or “referral” service we are very interested in your
experience! Please take the time to complete the survey.
Again, we wish to thank you in advance for taking the time to describe your experience
for us. Should you have any questions about the survey please contact Laurie
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