906Annual Report 2008-09.pdf - Hindusthan National Glass ...

One of our most visible customercentric
achievements in 2008-09
comprised the creation of
light-weight
container glass
bottles.
Today, HNG is an industry vanguard, thanks to our decadesrich
dedication to the simple principles of giving our
customers what they want, when they want and how they
want. This is what our corporate success has done to us: it has
broadened our mission; it has made us more responsible and
sensitive to customer demands; it has enabled us to firmly
integrate with customer product innovation and development
cycles, and in doing so, deeply embrace the relationship.
This enhanced customer-centricity strengthened our
organisational focus towards market-driving innovations and
transformation. This constancy of purpose will accelerate
global leadership and consequent wealth creation, benefiting
all stake owners.
Changing faster for the better
At HNG, we believe in a simple dictum: transcendence
through transformation. Transformation as in challenging
conventions; transformation as in embracing businessimpacting
change as a condition for forward movement;
transformation as in inculcating a culture of innovation,
defying all odds. At HNG, transformation has brought success
– and success for us necessitates further transformation.
Our transformation has done one more important thing to
us: it has enhanced our commitment quotient – commitment
to our customers, commitment to our employees, and
commitment to the communities around our operational
areas. Our customers have come to expect great products and
services from us, which we are determined to deliver. Our
employees have come to expect a fertile environment in which
they can perform and a management structure that
encourages, nurtures, values and rewards the creative process.
Exploration of the possible – and sometimes the impossible –
will always be encouraged.
There is much uncertainty and unpredictability in the current
global economic scenario, which has adversely affected
people’s lives and ways in which business is being conducted.
As a responsible and conscientious corporate, we are
committed to harness the best available resources for our
products, while upholding the highest standards of quality,
integrity and customer-centricity.
One of our most visible customer-centric achievements in
2008-09 comprised the creation of light-weight container
glass bottles. This was in view of our customers’ need to lower
cost structures in an economy marked by declining consumer
spends. Operational excellence lowered glass intake per tonne
of bottles. A lighter and thinner bottle also offered our
customers several advantages: one, optimum space utilisation
during transportation; two, low transportation and handling
costs; three, better asset and capacity utilisation through
faster bottling operations, reflected in increased frequency of
bottles filled per minute; four, lower wastage and bottle
breakages owing to higher glass strength; and five,
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