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USER GUIDE - GN ReSound

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Troubleshooting Guide<br />

Symptom cause POSSIBLE REMEDY<br />

Excessive whistling /<br />

feedback<br />

Sound distorted /<br />

not clear<br />

Wireless does not work<br />

Incorrect RIE mould placement<br />

Incorrect dome placement<br />

Excessive ear wax<br />

Feedback control may need adjustment<br />

RIE mould tubing worn or damaged<br />

Hearing instrument settings not optimal<br />

Weak battery<br />

Improper RIE mould or dome fit<br />

Hearing instrument damaged<br />

Hearing instrument settings not optimal<br />

Possible Root Cause - Device is in flight mode<br />

Re-insert RIE mould carefully<br />

Re-insert dome<br />

Consult your hearing care professional<br />

Consult your hearing care professional<br />

Consult your hearing care professional<br />

Consult your hearing care professional<br />

Replace battery<br />

Consult your hearing care professional<br />

Consult your hearing care professional<br />

Consult your hearing care professional<br />

For Alera devices with push button: Open and close the battery compartment. For Alera<br />

devices without push button: Open and close the battery door twice within 10 seconds<br />

For all Verso devices: Open and close the battery compartment once. Wireless will reactivate<br />

10 seconds later. (If Root Cause is device in flight mode)<br />

If there are any other problems not mentioned in this guide, please contact your hearing care professional.<br />

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