Dr. Mario Marini

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5. What we are doing in Parma From the “user”citizen… … to the “client” citizen (*) (*): considered as a bearer of interests, needs, to be known, examined and satisfied
5. What we are doing in Parma Simplifing of rules and procedures 100% of the services to citizen put on line* Multi-channel unified Contact center 100% of the services to firms put on line* Creation of a system of services which is integrated on a territorial level *: which can be put on line
Page 1 and 2: Parma � Citizen user as client ©
Page 3 and 4: Focus on... 1 Some informations abo
Page 5 and 6: The History of Parma � 4500 B.C.:
Page 8 and 9: 2. The great themes of the local de
Page 10 and 11: 2. The great themes of the local de
Page 12 and 13: 3. How to answer the challenge? Rea
Page 14 and 15: 3. How to answer the challenge? Mea
Page 18 and 19: 5. How we are doing it Greatest ICT
Page 20 and 21: 5. How we are doing it PARMA_2.0
Page 22 and 23: 6. The challenge 13 head offices sp
Page 24: Thanks for your attention! marini@c

Dr. Mario Marini

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