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9 Troubleshooting the Copier/Scanner<br />
Finding the solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92<br />
Scanning problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92<br />
Copying problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92<br />
The scanner did nothing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93<br />
No preview appeared on screen. . . . . . . . . . . . . . . . . . . . . . .95<br />
Scanned image is of poor quality . . . . . . . . . . . . . . . . . . . . . .96<br />
Part of the image did not scan or is missing text . . . . . . . . . .97<br />
The text cannot be edited . . . . . . . . . . . . . . . . . . . . . . . . . . . .98<br />
The scan takes too long . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99<br />
Error messages appear on the screen . . . . . . . . . . . . . . . . .100<br />
No copy came out or the scanner did nothing . . . . . . . . . . .101<br />
Copies are blank, missing images, or faded. . . . . . . . . . . . .102<br />
Improving scan/copy quality . . . . . . . . . . . . . . . . . . . . . . . . . . . .103<br />
Preventative steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103<br />
Image defect examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . .104<br />
Correcting scan/copy defects . . . . . . . . . . . . . . . . . . . . . . . .105<br />
Calibrating the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107<br />
Accessing the Calibration utility . . . . . . . . . . . . . . . . . . . . . .107<br />
Cleaning the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108<br />
Clearing scanner jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109<br />
Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110<br />
Clearing hard-to-reach jams . . . . . . . . . . . . . . . . . . . . . . . . .111<br />
Removing the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112<br />
10 Service and support<br />
Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114<br />
Obtaining hardware service. . . . . . . . . . . . . . . . . . . . . . . . . . . . .114<br />
Guidelines for repacking the printer . . . . . . . . . . . . . . . . . . . . . .115<br />
Guidelines for repacking the scanner . . . . . . . . . . . . . . . . . . . . .116<br />
Service information form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117<br />
<strong>HP</strong> Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118<br />
Customer Support and product repair assistance<br />
(U.S. and Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118<br />
European Customer Support Center . . . . . . . . . . . . . . . . . .119<br />
Online services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122<br />
Obtaining software utilities and electronic information . . . . .123<br />
<strong>HP</strong> direct ordering for accessories or supplies . . . . . . . . . . .124<br />
<strong>HP</strong> Support Assistant compact disc . . . . . . . . . . . . . . . . . . .124<br />
<strong>HP</strong> service information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124<br />
<strong>HP</strong> SupportPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124<br />
<strong>HP</strong> FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124<br />
Worldwide sales and service offices . . . . . . . . . . . . . . . . . . . . . .126<br />
iv Contents EN
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