NOTICE OF MEETING AND AGENDA - Metro Transit

NOTICE OF MEETING AND AGENDA
METRO
OPERATIONS COMMITTEE
Tuesday, June 19, 2012, 8:00 A.M.
Board Room Headquarters Building
707 North First Street
St. Louis, MO 63102
This location is accessible to persons with disabilities. Individuals with disabilities needing
information or communication accommodations should call Metro at (314) 982-1400, for TTY
access, call Relay 711. Sign language interpreter services or other accommodations for persons
with hearing or speech disabilities will be arranged if a request for such service is made at least two
days in advance of the meeting. Large print material, Braille material or other formats will also be
provided upon request.
Agenda Disposition Presentation
Approval Chairman Scott
Quorum Robin Salters
Information Chairman Scott
Information R. Friem
1. Call to Order
2. Roll Call
3. Public Comment*
4. Recognition of Metro Link Rodeo Winners
(a.) MetroLink Operators - Christina Hicks and
Robert Yawn
(b.) Electromechanics Team - Matt Fisher, Chris Lynch
and Kevin Moore
5. Introduction of Richard Zott, Chief of Security and Fare
Enforcement
6. FY2012 3 rd Quarter Performance Report
7. Capital Projects Update - Transit Operations
8. Capital Projects Update - Engineering & New Systems Dev.
(a.) Automatic Fare Collection-Smart Card Update
9. Executive Session (If needed)
If such action is approved by a majority vote of The Bi-State
Development Agency’s Board of Commissioners who constitute a
quorum, the Board may go into closed session to discuss legal,
confidential, or privileged matters under §610.021(1), RSMo
1988 Supp.; leasing, purchase or sale of real estate under
§610.021(2); personnel actions under §610.021(3); discussions
regarding negotiations with employee groups under §610.021(9);
personnel records or applications under §610.021(13); or
records under §610.021(14) which are otherwise protected from
disclosure by law; or confidential or privileged communications
with the District’s auditor, including auditor work products under
§610.021(17).
10. Approval of Executive Session Items
Information
Information
Information
Information
Presentation
Approval
Approval
R. Friem
R. Friem
R. Friem
C. Poehler
C. Poehler/T. White/
A. Mohan
Chairman Scott
Chairman Scott

Operations Committee
June 19, 2012
Page 2
Agenda Disposition Presentation
11. Unscheduled Business
12. Call of Dates for Future Committee Meetings
13. Adjournment
Information
Information
Approval
Chairman Scott
Robin Salters
Chairman Scott
Note*: Public comment may be made at the written request of a member of the public specifying
the topic(s) to be addressed and provided to the Agency’s information officer at least 48 hours prior
to the meeting.

METRO - Transit Operations Division
FY2012– 3rd Quarter Summary
Report to the President /CEO and Board of Commissioners
Financials
FY2012 FY2012 FY2012 FY2012 FY2011 Diff FY2012
YTD Actual Budgeted Variance % Actual FY2011
Revenue $43,512,044 $42,915,171 $596,873 1.39% $41,438,777 $2,073,267
Expenses $139,587,018 $147,673,524 ($8,086,506) -5.48% $134,914,279 $4,672,739
Budget Directed
Loss
(Ops. Dept.) ($96,074,974) ($104,758,353) $8,683,379 -8.29% ($93,475,502) ($2,599,472)
Transit Operations continues to perform well against budget through the third quarter of FY2012. Expenses are
5.5% below budget, and revenues are higher than budget by 1.4%. FY2012 revenue budget assumed an increase
of approximately 4% over FY2011 as a part of the decision not to increase fares until after FY2012. This appears
to be the proper decision given increases in ridership approaching 10% and year over year revenues up by over
5%. Year over year expense increases of approximately 3.5% are largely explained by increases in service miles
and hours which are both higher by approximately 3% over FY2011 levels.
Ridership Comparison
System ridership
Mode 3rd Qtr. 3rd Qtr. +/- Previous YTD FY2012 YTD FY2011 +/- Previous
continues to recover,
FY2012 FY2011 Period
Period
increasing 12.7% for the Rail
3 rd 4,048,700 3,741,569 8.21% 12,602,637 11,999,366 5.03%
quarter and 9.56% Bus 7,145,804 6,182,696 15.58% 21,607,711 19,202,520 12.53%
year to date improvement
Van
over 2011. The increases
146,506 138,424 5.84% 435,800 422,207 3.22%
are across all modes.
System 11,341,010 10,062,689 12.70% 34,646,148 31,624,093 9.56%
The third quarter improvements are partially the result of a leap year (extra week day in February), and excellent
weather in January causing less of a disincentive to ride than in previous fiscal year. However, March of 2011 and
March of 2012 do not have any significant variables that could impact ridership levels, and FY2012 ridership in
March was still up almost 5% in 2012. Again, YTD ridership gains are somewhat inflated by the aforementioned
weather anomalies and the Cardinals World Series win in the fall.
FY12
Revenue
Miles
FY11
Revenue
Miles
YTD Service Profiles and System Efficiencies
+/-
Previous
Period
FY12
Revenue
Hours
FY11
Revenue
Hours
+/-
Previous
Period
Rail 2,379,699 2,352,931 1.14% 99,586 98,197 1.4%
Bus 13,981,309 13,526,319 3.36% 1,020,120 986,844 3.4%
Van
3,708,283 3,428,843 8.15% 229,465 221,593 3.6%
FY12 Pass/
Rev. Mile
FY11 Pass/
Rev. Mile
+/-
Previous
Period
FY12 Pass
/ Rev. Hour
FY11 Pass
/ Rev. Hour
+/-
Previous
Period
Rail 5.30 5.10 3.85% 126.55 122.20 3.56%
Bus 1.55 1.42 8.86% 21.18 19.46 8.85%
Van 0.1175 0.1231 -4.56% 1.90 1.91 -0.32%
The Service Profile chart to the left
shows higher levels of service delivery
across all modes. MetroLink is up
approximately 1.2 % in both miles and
hours, largely due to high demands for
service during some special events (The
World Series for example) and some
workarounds for planned maintenance
activities. MetroBus has seen service
levels adjusted upwards by almost 3.5%
due to improved scheduling techniques
(a by-product of Automated Vehicle
Locator (AVL) System data), Grand Bridge re-routes, and customer demand / over-crowding on several existing bus
routes. Call-A-Ride is seeing some growth in customers and trip length, partially due to the increased ¾ mile
boundary for the lower ($8.00) fare. Even with the increased operating tempos, fixed route service has shown
significant improvements in passengers per hour and passengers per mile in fiscal year 2012, while the extended
service areas do have the tendency to de-tune Call-A-Ride service. As well as the recent system performance has
been, we are still about 15% below pre-2009 service efficiency results and 12 % behind reported YTD FY 2008
ridership.

YTD FY2012 FY2011 +/-
Arrests – MetroBus
15 16 -6.25%
Arrests – MetroLink
834 766 8.88%
Summons - MetroBus
42 28 50.00%
Summons - MetroLink
1763 1358 29.82%
Security Activity
System wide, arrests and summons activity is up
significantly across the system. Some additional efforts have
been made toward addressing MetroBus Security issues,
and Metro continues to deploy Force–multiplier techniques
to widen the security perimeter around several MetroLink
stations. Efforts at enhancing Metro’s Security efforts include
creating direct links between customer reports and Security
responses, similar to those we have in modal operations (Bus, Van, Rail). In FY2012 we have been collecting
Security contact information within our customer call center. (There have been some 170 customer complaints
involving Security thus far in FY2012.) The Operations Division intends to add Customer Service Security Contacts
as an operative and comparable statistic in FY2013.
FY2012 FY2011 +/-
On Time
Performance
On Time
Performance
Previous
Period
Service Quality Indicators
FY2012
Complaints/
100,000
FY2011
Complaints/
100,000
+/-
Previous
Period
Boardings Boardings
Rail 98.54% 98.63% -.1% 1.06 0.85 24%
Bus 91.1% 89.3%* 2.0% 15.49 16.48 -5.6%
Van 95.3% 98.6% -3.3%** 15.7 21.46 -26.8%
FY2012
YTD
Preventable
Accidents
FY2011
YTD
Preventable
Accidents
+/-
Previous
Period
FY2012
YTD total
Accidents/
Incidents
FY2011
YTD total
Accidents/
Incidents
+/-
Previous
Period
Rail 4 3 25% 14 14 0%
Bus 106 149 -29% 302 361 -16%
Van 37 34 8.82% 109 78 39.74%
FY2012
Service
Delays –
Equipment
FY2011
Service
Delays –
Equipment
+/-
Previous
Period
+/-
Previous
Period
FY2012
YTD MDBF
FY2011
YTD MDBF
Rail 109 172 -36.6% 43,672 28,079 56%
Bus 683 771. -11.4% 23,558 20,320 16%
Van 74 54 37% 58,477 75,802 -23%
The third quarter quality
indicators reflect a mixed level
of accomplishment, and
consumer response to system
issues. MetroLink has been
heavily involved in single track
and weekend shutdowns for
maintenance and system
enhancement purposes. As a
result, Rail on-time performance
(OTP), and customer
complaints are up significantly
in the third quarter with an
impact on year to date (YTD)
statistics. Conversely, the use of
AVL data to improve bus
schedules coupled with
improvements in MetroBus
mechanical performance, and a
proactive retraining program
aimed at addressing complaints
about operator behavior, have resulted in significant improvements in both improved OTP and reduced customer
complaints. Call-A-Ride is changing the definition of on-time performance to measure the actual time requested by
the customer instead of any re-negotiated time for pick-up or drop-off. This will ensure that this statistic is the most
accurate barometer of customer satisfaction that it can be. Call-A-Ride is enjoying a lower customer complaint
rate, and a 3 – 1 ratio of customer commendation to customer complaint, an impressive result. Accident rates
across the system are fairly neutral, up in van and rail and down significantly in MetroBus. Rolling stock
performance continues at unheard of levels for the industry led by both bus and rail which are up significantly. Van
is “down” to a little under a failure every 60,000 miles, due to our inability to locate and procure replacement vans
for our service profile. We hope to have a new manufacturer under contract early in FY2013.
YTD Customer Service Call Center Statistics
Stability in the transit system has led to more stability in the
Customer Service Call Center where calls presented in both
information and service areas are up slightly as are our ability
to answer these calls which are approaching 90%.
Information
Calls Presented
% Information
Calls Answered
Service Calls
Presented
Service Calls %
Answered
FY2012 FY2011 +/-
572,697 571,545 0.20%
89.86% 88.48% 1.56%
20,154 19,304 4.40%
93.51% 93.72% -.22%
TO Report to CEO FY12QTR3EXEC Summary.doc 2

From: Raymond A. Friem, Chief Operating Officer - Transit
Subject: Capital Projects Update – Transit Operations
Disposition: Information
Presentation: Raymond A. Friem, Chief Operating Officer – Transit
Metro Agenda Item
Operations Committee
June 19, 2012
OBJECTIVE:
Brief the Operations Committee regarding the status of capital projects in the Transit Operations
Division and provide an update on the Automatic Fare Collection – Smart Card Program.
BACKGROUND:
The responsibilities of the Transit Operations Department include the daily operation and
maintenance of the regional transit system and the execution of our nearly $200 million
operating budget and, managing a significant portion of the Agency’s capital budget. In FY2013,
Transit Operations Managers will manage projects of over $56,000,000 dollars that will purchase
new rolling stock for Maintenance and Security activities, upgrade and modernize our MetroBus
facilities, provide for more reliability and enhanced security of the MetroLink system, or directly
underwrite costs for Job Access Reverse Commute projects in West St. Louis County.
Transit Operations Personnel are also involved in a host of projects managed by other
departments within Metro. These projects include Operations Software upgrades managed by
Information Technology, the Eads Bridge rehab and Smart Card projects managed by
Engineering.
The Smart Card project was first reviewed by this committee last summer, and an update of the
status of this project will be provided by project manager Thomas White of the Engineering
Department.
MANAGEMENT RECOMMENDATION:
No action required. This briefing paper is submitted for information only.
Attachment

As of 3/31
Dept Mgr Proj Mgr Mode Group Project Budgeted
Available or
Obligated Estimated Completion Date Notes
OPS Thiessen Curry MetroBus Veh. Maintenance Bus Cooling Fan Retrofits $1,128,990 0.00% $1,128,990 31-Jan-13
OPS Thiessen Curry MetroBus Veh. Maintenance Diesel Particulate Filter $79,500 0.00% $79,500 31-Dec-12
OPS Thiessen Farthing ALL Comms. Maint. Radio System /CAD_AVL system $34,000,000 41.47% $19,899,206
Fed requirement for radios
30-Nov-14 starts in 2015.
OPS Hall Hall Fixed Route ADA Travel Training $8,346 0.00% $8,346
Ongoing "New Freedom"
30-Jul-13 Program
OPS Grott Hamm MetroLink Maintenance of Way Rail Grinding $924,730 100.00% $0
Phase I and St. Clair County
work completed in May
10-May-12 2012.
OPS Grott Hamm MetroLink Maintenance of Way Rail Tie Replacement Year 1 $1,934,341 28.26% $1,387,766 31-Dec-12
OPS Grott Hamm MetroLink Maintenance of Way Feeder Wire Rehabilitation $566,424 84.18% $89,612 31-Oct-12
OPS Grott Hamm MetroLink Maintenance of Way Substation Water mitigation (MO.) $1,024,898 11.15% $910,653 31-Dec-13
OPS Grott Hamm MetroLink Maintenance of Way SCADA Hardening II $4,828,492 26.69% $3,539,531 30-Jun-13
OPS Grott Hamm MetroLink Maintenance of Way CCTV Comm Room / interlocking $33,240 86.11% $4,618 30-Jun-12
OPS Grott Hamm MetroLink Maintenance of Way CCTV Intrusion Alert Enhancement II $816,789 95.04% $40,507 30-Sep-12
OPS Grott Hamm MetroLink Maintenance of Way SCADA Hardening I $708,233 93.91% $43,140 30-Sep-12
OPS Grott Konsky MetroLink Maintenance of Way
Battery Back-Up & Rectifiers, Illinois Audio
Houses $48,169 64.80% $16,955 31-Oct-12
OPS Friem Mefford-Miller MetroBus Planning Bus Stop Enhancement #74 Florissant $827,400 0.00% $827,400
OPS Friem Mefford-Miller MetroBus Planning CMAQ Operating Grant $178,000 100.00% $0 31-Aug-12
OPS Friem Mefford-Miller MetroBus Planning JARC Operating Grant West County 258X $1,951,697 33.38% $1,300,144
FY2012 is Year 1 of 3 year
30-Jun-14 grant.
OPS Friem Mefford-Miller MetroBus Planning JARC Operating Grant West County 258 $807,585 36.11% $515,996
FY2012 is Year 1 of 2 year
30-Jun-13 grant.
OPS Friem Mefford-Miller MetroBus Planning Downtown Transfer Center (Design) $1,231,523 0.00% $1,231,523
OPS Friem Mefford-Miller MetroBus Planning BRT I-55 Corridor Alt Analysis $250,000 0.00% $250,000 30-Jul-13
OPS Thiessen Priscu MetroBus Fac. Maint Illinois Lot Repairs $141,048 4.29% $135,000 30-Oct-12
OPS Thiessen Priscu MetroBus Fac. Maint Missouri Facility Lot rehab $1,024,908 0.93% $1,015,351 30-Oct-12
OPS Thiessen Priscu Admin Fac. Maint HQ. Elevator Replacement $441,029 0.23% $440,000 30-Jul-13
OPS Thiessen Priscu MetroBus Fac. Maint Illinois Bus fire Alarm Panel Repl. $39,300 10.94% $35,000 31-Jan-13
OPS Thiessen Priscu MetroBus Fac. Maint Brentwood Fire Alarm Panel Repl. $39,300 10.94% $35,000 31-Jan-13
OPS Thiessen Priscu MetroBus Fac. Maint Compton Fire Alarm Replacement $50,000 0.00% $50,000 31-Jan-13
OPS Thiessen Priscu MetroBus Fac. Maint Cyclone Bus Cleaner Repl. Brentwood $135,900 8.02% $125,000
OPS Thiessen Priscu MetroBus Fac. Maint Illinois Wash rack Replacement. $114,721 12.83% $100,000 31-Jul-13 Rebid due to Single Bidder
OPS Thiessen Trower Non-Rev Veh Veh. Maintenance Non revenue veh. Replacements $1,684,200 80.00% $336,840 31-Dec-12
OPS Thiessen Trower Non-Rev Veh Veh. Maintenance High Rail Van Acquisition $73,500 0.00% $73,500 31-Oct-12
OPS Thiessen Trower Non-Rev Veh Veh. Maintenance Non revenue veh. Replacements $286,490 40.00% $171,894 30-Jun-12
OPS Thiessen Trower Non-Rev Veh Veh. Maintenance illinois Mower $9,000 100.00% $0 15-Sep-11 Completed
OPS Grott Wood MetroLink Maintenance of Way OCS Wire Rehab Year 3 &4 $1,357,232 39.09% $826,702 31-Oct-14

Metro Agenda Item
Operations Committee
June 19, 2012
From: Raymond A. Friem, Chief Operating Officer - Transit
Subject: Capital Projects Update – Engineering and New Systems Development
Disposition: Information/Presentation
Presentation: Christopher C. Poehler, P. E. Senior Vice President, Engineering & New Systems
Development
OBJECTIVES:
To inform the Operations Committee of the current status of key Operations projects scheduled
for completion in FY2013.
BACKGROUND:
Engineering & New Systems Development (E&NSD) is currently managing or assisting in the
execution of approximately 35 projects throughout the bus and rail systems facilities. Most of
these projects require close coordination with various departments throughout the Operations
organization to ensure success.
ANALYSIS:
Following are updates of three key projects that will be completed in FY 2013.
New Freedom Bus Stops
• Scope – Upgrade approximately 200 existing bus stops to make them accessible under
Federal ADA guidelines. There are 125 stops in St. Louis City across 19 Aldermanic Wards
and 75 stops in St. Louis County. This is the third project of this kind. The previous two
projects upgraded a total of 165 stops throughout the system.
• Budget – Overall Project budget is approximately $1,000,000.
• Schedule – Construction contract will advertise soon. Construction is expected to begin in
late summer and be completed before the end of the calendar year.
Scott Transit Plaza
• Scope – In conjunction with the City of St. Louis reconstruction of the grand Bridge, Metro
is reconstructing the Grand MetroLink station and associated transit plaza. Scope includes
the removal of elevators from the platform to the north side of Scott Avenue, construction of
an aesthetically pleasing, well lit plaza area beneath the bridge, including an art installation
and a new 60 spot parking lot.
• Budget – The total project budget is $7.3 million. Current forecasts show the project will be
completed within budget.
• Schedule – Project is somewhat dependent on completion of the bridge, but the current
schedule shows completion in early August.

Operations Committee
Capital Projects Update - Engineering
June 19, 2012
Page 2
UMSL Interlocking
• Scope – The UMSL Interlocking project consists of the construction of a new universal
mainline crossover (Interlocking). The average separation of mainline crossover tracks on
the Phase 1 MetroLink Alignment is approximately 2 miles. However, over the subject
segment of the alignment, the distance between the North Hanley and Page Interlockings is
4.2 miles. Installation of the new interlocking will provide much needed operational
flexibility with regard to maintenance and incident management. Metro manages all aspects
of the design, material procurement and construction of multiple bid packages for civil, track,
traction power, signals, and communications work associated with this project. The location
of the planned UMSL Interlocking is just south of the existing UMSL South MetroLink
Station.
• Budget – The total project budget is currently $9,931,880. The original budget was
$8,487,106. The low bid to perform all work associated with this project was $9,700,000, in
December 2010. Metro made the decision to cancel that solicitation and take on the
management and coordination of all project disciplines in the interest of minimizing cost. By
breaking the project into discreet construction and procurement packages, Metro is on track
to realize roughly $2,000,000, in overall project savings.
• Schedule - Civil and Track Installation work are currently under contract and actively
working. Both of these disciplines will complete in the third quarter of 2012. The Signal
Installation contract is waiting to be awarded and represents the project critical path,
completing in February 2013.
MANAGEMENT RECOMMENDATION:
No action is required. This material is provided for information only.

Metro Agenda Item
Operations Committee
June 19, 2012
From: Raymond A. Friem, Chief Operating Officer - Transit
Subject: Automated Fare Collection and Smart Card System Update
Disposition: Information/Presentation
Presentation: Christopher C. Poehler, P.E. Senior VP, Engineering & New Systems
Development; Thomas White, Fare Collection Project Manager; Anjana Mohan,
Fare Collection Deputy Project Manager
OBJECTIVES:
To inform the Operations Committee of the current project status and schedule for the Automatic
Fare Collection and Smart Card System.
BACKGROUND:
Metro is in the process of implementing a system-wide fare collection system utilizing smart
card technology. The project consists of upgrading existing TVM and validators, replacing the
outdated bus farebox equipment and installing a smart card back-end system. The System shall
support Metro and Madison County Transit (MCT), and possible future participants.
ANALYSIS:
The attached presentation provides information on project status, schedule and near-term
installation activities. The following provides highlights of the attached presentation.
Project Status
Farebox Contractor – Scheidt & Bachmann
• Scheidt & Bachmann has started on the Phase 1 activities, which consists of the design and
construction of fareboxes for cash and existing paper fare media use.
• They have procured the materials for the farebox and have begun the manufacture of the first
set of 50 fareboxes. The first Farebox was completed on June 1, 2012.
• They have started preparing for farebox performance testing.
Smart Card Contractor – Indra
• Indra Installed the draft system software on Metro’s virtual Servers for testing
• They passed the Functional Testing of the Ticket Vending Machines (TVMs)
• They are preparing to deliver new TVMs and install them in Illinois
• They are preparing to upgrade Missouri TVMs
• They are preparing to deliver and install new Missouri and Illinois Validators
• TVM Installation and Upgrades August 2012
Near Term Project Schedule
• Validator Installation September 2012

Operations Committee
Automatic Fare Collection and Smart Card System Update
June 19, 2012
Page 2 of 2
• Farebox Pilot Test on 40 Busses October 2012
• Cash and existing paper fare media only
Farebox Installed on Full Fleet April 2013
• Cash and existing paper fare media only
Near-Term Installation Activities
Ticket Vending Machines and Validators will be replaced in Illinois. The new equipment will
have several new features, such as paying with credit cards, which will make purchasing tickets
easier for the customer.
The new validators will be installed to provide a clear delineation to the paid fare zone, a
“virtual” gate, where all customers will be required to show proof of valid fare. The installation
of the validators will have challenges as the entrances to the platform will need to remain open
during construction activities.
To help the customer understand the changes that will be occurring, Metro will have
ambassadors at the stations to help customers. This, along with other customer notifications and
press releases, will help minimize the impact on customers.
MANAGEMENT RECOMMENDATION:
No action is required. This material is provided for information only.

Automatic Fare Collection
System
Project Update
June 2012
Project Status – Farebox Vendor
Scheidt & Bachmann
Phase 1
• Cash and Existing Paper Media Only
In Progress
• Design of Farebox System Software
Test Farebox
• Manufacturing the First Fareboxes
– First Farebox Completed June 1, 2012
• Preparing for Farebox Performance Testing
– Testing the Hardware and Software
Driver Control Unit
Page 1 of 7

Project Status – Smart Card Vendor
Indra
Completed
– Passed Functional Testing of Ticket
Vending Machines (TVMs)
– Installed Phase 1 System Software
In Progress
– Testing of Phase 1 Software
– New Illinois TVMs being manufactured
– Preparing to Upgrade Missouri TVMs
– Preparing to Deliver New Missouri and
Illinois Validators
New Ticket Vending
Machines being
manufactured
New Validators
being tested
Near Term Project Schedule
August 2012
September 2012
October 2012
Spring 2013
April 2013
TVM Installation and Upgrades
Validator Installation
Farebox Pilot Test on 40 Busses
(Cash and existing paper media only)
Eliminate Pre-Validation
Fareboxes Installed on Full Fleet
(Cash and existing paper media only)
Page 2 of 7

Near Term Activities – Equipment Upgrades
Illinois Ticket Vending Machine (TVM) Replacement
• TVMs replaced at all St. Clair County MetroLink Stations
Missouri Equipment Upgrades
• All Missouri TVMs get upgraded
System Wide
• Old Validators Replaced
• New Validators added
Replacement Schedule
• TVM upgrades begin in Fall 2012
• Validators begin in Fall 2012
• Rail Systems Upgrade completes Spring 2013
Replacement of Illinois TVMs
Existing machines
• Past the end of their useful life
New Features
• Simplified purchasing
screen-flows
Existing
screen
pixels
failing
Page 3 of 7

Replacement of Illinois TVMs
New features for customers
– Purchase 7-day pass
– Purchase 30-day pass
– “Round Trip” option
– Select date of 1-day pass
– Pay with credit & debit card
Validators Upgrades
Phase 1 & St. Clair Co. Lines
• Validators past their useful life
• New locations to make Validators more
visible and more accessible
New features for customers
• Customer message display
• Validation lights on post and validator
• Audio confirmation
• Smart card reader (future use)
Existing
Validators
New
Validators
Page 4 of 7

Validators Upgrades
Work includes
• Breaking up/replacing concrete
• Installing conduit
• Installing tactile strip
– Clear delineation of
“paid fare” zone
– Similar concept as other
Agencies
• Work at multiple stations
Entrances will remain open
with at least one validator
working at all times
Validators will form a visible “Virtual Gate”
Missouri Equipment Upgrades
TVM Upgrades – Hardware
• New Smart Card Hardware
• New network hub to network
the Validators
• Networking will allow
software to be installed or
upgraded remotely
• New Ticket Rolls
Missouri Ticket
Vending Machines
Page 5 of 7

Agency preparing for Customer Education
• Metro Representatives will be at stations during
upgrades / equipment installation
– “Ambassadors” to assist in education
– Help customers purchase tickets
– Answer questions
• Metro Customer Service team
– Trained and ready for phone calls and questions
– Will have access to the screen-flows to assist customers
remotely
• Customer Notifications
– Press release
– Website information
– At station and on-train information and signage
Mid Term Activities
Farebox Activities
• Farebox Manufacturing ongoing
• Pre-Shipment Inspection ongoing
• Functional Acceptance Testing upcoming
Internal Activities
• Business Procedure Analysis
• Fare Policy Study
• Partnering with external entities (Universities, Retailers)
• Budget analysis
Page 6 of 7

Project Benefits
Benefits are already being realized
• Metro is analyzing existing Business Processes
• System Design is providing opportunities to identify
improvements
• Internal consensus and Adaptive change
• Design is occurring in an inter-disciplinary manner
• Project has provided opportunities for Inter Department and
Inter Division synergies & discussions
(Bus Operations, Research, Planning & Systems Development)
(Communications, Customer Service & Bus Operations)
• Inter Agency Partnerships being forged
(MTC - San Francisco Metropolitan Transportation Commission ,
MARTA Metropolitan Atlanta Rapid Transport Authority, etc.)
Page 7 of 7