crime report - Argosy University

Argosy University, Tampa 

Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Report 

Revised September 2013 

INTRODUCTION 

Argosy University, Tampa is providing the following information to all of its employees 

and students as part of the Argosy University, Tampa commitment to safety and security pursuant 

to the requirements of the federal Jeanne Clery Disclosure of Campus Security Policy and 

Campus Crime Statistics Act. If you should have questions about any of the information 

provided in this Report, please contact the Campus President, Daniel Richins, 813-463-7194. 

CAMPUS SECURITY AND CRIME PREVENTION POLICY 

The Argosy University, Tampa Jeanne Clery Disclosure of Campus Security Policy and Campus 

Crime Statistics Report are distributed to every student and employee on an annual basis and are 

available to prospective employees and students at their request. Employees receive a copy via 

faculty/staff mailboxes. The report is distributed to all students through the student email system. 

REPORTING CRIMES AND EMERGENCIES 

A safe environment is everyone’s responsibility. Students, faculty and staff are encouraged to 

report all criminal acts, suspicious activities or emergencies promptly and have the right to report 

these matters confidentially. Victims or witnesses to a crime are encouraged to file a report of the 

incident. Reports can be filed on a voluntary, confidential basis for inclusion in the annual 

disclosure of crime statistics by contacting the Director of Student Services. Reports are kept in a 

secure location in the Director of Student Services’ Office. Names of victims or witnesses are not 

disclosed in the crime report. It is the policy of Argosy University, Tampa that all criminal acts 

or other emergencies be properly documented and reported to local authorities as required by law. 

Students and employees should promptly report all criminal actions and emergencies occurring 

on or around Argosy University, Tampa facilities to the Director of Student Services either in 

person or by calling 813-463-7139. If the Director of Student Services is not available, you may 

contact Daniel Richins, Campus President, and/or the Police Department by dialing 911. 

Tampa’s non- emergency Police Department’s number is 813-231-6130. 

All criminal activity is documented by the completion of an Incident Report and is reported to 

local police agencies and the Director of Student Services. Criminal activity might include, but is 

not limited to, burglary, motor vehicle theft, aggravated assault, robbery, sexual offense, hate 

crimes, gender crimes or murder. 

In the event of fire or medical emergencies, staff and employees should contact the Police by 

dialing 911 and then notify the Director of Student Services. 

Argosy University, Tampa, upon written request, will disclose to the alleged victim of a crime 

of violence, or a non-forcible sex offense, the report on the results of any disciplinary 

proceeding conducted by Argosy University, Tampa against a student who is the alleged 

perpetrator of such crime or offense. If the alleged victim is deceased as a result of such crime or 

offense, the next of kin of such victim shall be treated as the alleged victim for disclosure 

purposes. 

POLICIES FOR PREPARING THE ANNUAL DISCLOSURE OF CRIMINAL 

STATISTICS 

All incidents are reported and documented on the Incident Report, which is sent to the 

Director of Student Services. Reports are kept in a secure location in Director of Student

Services’ Office. The Incident Report includes the date and time the incident occurred, the 

nature of the offense, the location of the offense and the offense allegedly committed. The 

Incident Report is available for inspection at the Student Services office during normal business 

hours. The annual crime report is prepared by gathering campus crime statistics and data from 

local and state police and sheriff departments and other relevant information by the Director of 

Student Services. 

SECURITY AND ACCESS TO THE UNIVERSITY 

It is the policy of the Argosy University, Tampa that access to all campus facilities be limited 

to authorized personnel, students and invited visitors. Visitors are at all times subject to Argosy 

University, Tampa policies and conduct codes. Students and employees are responsible for the 

conduct of their guests at all times. Students, staff and faculty in Tampa may be asked to show 

their valid identification card to gain access to campus facilities. 

CAMPUS LAW ENFORCEMENT AND ACCESS TO ACADEMIC BUILDINGS 

A welcome desk is located on the first floor of the entrance to the University. Students, staff 

and faculty are required to show their valid identification card to gain access to campus 

facilities. Cameras are positioned throughout the campus. After hours, proper procedures are 

followed to ensure limited access to secured areas. Exterior lighting is provided around the 

building and parking areas. Security personnel are stationed at the entrance to the building 

from dusk to closing. While patrolling the building and grounds they are available by walkietalkie 

at all times. Suspicious persons are questioned and asked to leave. 

Security personnel do not have arrest authority. They do have the authority to evict 

unauthorized persons from the campus premises and to notify local and state authorities of all 

actual or suspected criminal activities. 

In accordance with the Clery Act regulations, Campus “Pastoral Counselors” and Campus 

“Professional Counselors”, when acting as such, are not considered to be a campus security 

authority and are not required to report crimes for inclusion into the annual disclosure of crime 

statistics. The Institution contracts with Talk One-2-One, a free service, which provides 

confidential professional counseling via the telephone 24 hours per day, 7 days a week. For 

information about Talk One-2-One service students may call the Student Services department. 

The Talk One-2-One counselor may refer a student for limited visits with an area network 

mental health provider or assist the student with locating resources within the community. As a 

matter of policy, the counselors are encouraged; if and when they deem it appropriate, to inform 

persons being counseled of the procedures to report crimes on a voluntary, confidential basis for 

inclusion into the annual crime statistics. 

Argosy University, Tampa maintains a log of all criminal incidents reported to the institution. 

The Daily Crime Log includes date and time the incident occurred, the nature of the offense, the 

location of the offense and the offense allegedly committed. The Daily Crime Log is available 

for inspection at the Student Services Office during normal business hours. 

If a student is a victim of a crime and does not want to pursue action with Argosy University, 

Tampa or the criminal justice system, the student still may want to consider making a 

confidential report. With the student’s permission, the Director of Student Services can file a 

report on the details of the incident without reveling the student’s identity. The purpose of the 

confidential report is to comply with the student’s which to keep the matter confidential, while 

taking steps to ensure the safety of the student and that of others. Reports filed in this matter are 

counted and disclosed in the annual crime statistics for Argosy University.

RELATIONSHIPS WITH LOCAL AND STATE POLICE 

Argosy University, Tampa is located in Tampa which is part of Hillsborough County. Argosy 

University, Tampa maintains a close working relationship with the Tampa Police Department 

with periodic contact initiated by the Director of Student Services’ Office to ensure that the 

University is aware of criminal offenses and arrests occurring on or near the campuses so that 

they can be properly reported, and if necessary, provide for timely warning reports on crimes 

that represent a continuing threat. In the event that a situation arises, either on or off campus, 

that, in the judgment of the Campus President or Executive Committee, constitutes an ongoing 

or continuing threat, a campus wide “timely warning” will be issued. 

TIMELY WARNING 

Timely warnings are provided to give students, faculty and staff notification of crimes that have 

occurred on the institution’s geographic area and have been reported to campus security 

authorities or local police agencies and are considered by the institution to represent a serious or 

continuing threat to students and employees. Timely warnings are not limited to violent crimes 

or crimes against person, but may be threats to persons or to property. For example, there may 

be a rash of burglaries or motor vehicle thefts that merit a warning because they represent a 

continuing threat to the campus community. 

The decision to issue a timely warning is based on the nature of the crime, the continuing 

danger to the campus community, and the possible risk of compromising law enforcement 

efforts. The timely warning should allow the members of the campus community to protect 

themselves. Timely warning reports are provided to the campus community in a variety of 

ways so that the warning will be able to reach the entire campus community. The timely 

warning includes information about the crime that triggered the timely warning and all 

information that will promote safety and that would aid in the prevention of similar crimes. 

Once Argosy University determines the content of the warning, timely warning reports are 

provided through a variety of mechanisms, including notifications issued through the 

SendWordNow® Emergency Notification System and posted on the Student Services Bulletin 

Board on campus. 

PROGRAMS TO INFORM STUDENTS AND EMPLOYEES ABOUT CAMPUS 

SECURITY AND THE PREVENTION OF CRIMES 

All new Argosy University, Tampa employees and students are instructed on crime 

awareness, prevention, and campus security during Orientation and encouraged to take 

responsibility for their own security, as well as others. The Student Orientation program, which 

takes place six times per year, includes a description of campus security policies and procedures 

and suggestions on how to avoid becoming a crime victim, as well as procedures for reporting 

any criminal activity or emergency. Students and employees are encouraged to be responsible for 

their own security and the security of others. Members of the local police departments will be 

invited to present or provide information regarding crime prevention. 

Students are requested to review the Campus Security and Crime Statistics Report that is included 

in the orientation program. The Campus Security and Crime Statistics Report is also 

distributed to students annually via the registration bulletin. Employees are requested to review 

the University’s Employee Handbook where information regarding Standards of Conduct and 

Safety can be found. Individuals with questions about the Campus Security Report should contact 

the Director of Student Services. 

OFF-CAMPUS STUDENT ORGANIZATIONS 

At the present time, Argosy University, Tampa does not have any off-campus

student organizations. 

DRUG AND ALCOHOL POLICIES 

In keeping with section 120 (a) through (d) of the Higher Education Act of 1965, as amended, 

including the Drug-Free Schools and Communities Amendments of 1989 (Public Law 101- 

226), a “Drug Free Schools and Campuses” publication, the Drug Prevention Policy, is 

provided annually to all Argosy University, Tampa students and employees. Pursuant to 

federal and state drug laws, employees and students are prohibited from the unlawful 

manufacture, distribution, possession, sale or use of illicit/illegal drugs. Argosy University, 

Tampa also enforces state laws regarding underage drinking. The prohibition applies while on 

the property of Argosy University, Tampa or when participating in any institutional activity. 

Students or employees who violate this policy will be subject to disciplinary action up to, and 

including, expulsion from Argosy University, Tampa or termination of employment. 

For more information please refer to the Drug and Alcohol Prevention Program and the 

Drug- Free Workplace and Campus Program. 

PROGRAMS AND PROCEDURES REGARDING SEXUAL ASSAULT 

Information promoting the awareness of rape, acquaintance rape, and other sex offenses 

are presented during Orientation. Brochures on sexual assault issues are distributed to 

students and employees once each academic year. A workshop will be offered once per academic 

year that is open to students and employees. Members of Argosy University, Tampa faculty and 

staff will be invited to present. 

If an alleged sex offense has occurred, it is the student(s) or employee(s) option to notify the 

appropriate law enforcement authorities, including on-campus authorities and local police. 

Remember, though, that reporting a rape is not the same thing as prosecuting a rape. At the 

student’s or employee’s request, Argosy University, Tampa school officials will assist in 

notifying the proper authorities. Victims of sexual assault or rape should follow these 

recommended steps: 

Go to a safe place following the attack. 

Do not shower, bathe or destroy any of the clothing you were wearing 

at the time of the attack. It is important that evidence be preserved for proof 

of criminal offense. 

Go to a hospital emergency room for medical care. 

Make sure you are evaluated for the risk of pregnancy and venereal disease. 

(A medical examination is the only way to ensure you are not injured and it 

could provide valuable evidence should you decide to prosecute.) 

Call someone to be with you. You should not be alone. 

Counseling and Student Services 

2-1-1 Hotline Services are available in both Hillsborough and Pinellas Counties 24 hours a day. 

Hotline services provide assistance for suicide, rape, substance abuse, homelessness, hunger, 

and parenting. 

In addition, the following is a list of off-campus counseling and mental health agencies 

available in Hillsborough County to assist a victim of sex offenses: 

APPLEservices – Sexual Abuse/Assault Treatment and Counseling Program, 264- 

9955. Hours of operation are Monday through Thursday from 9:00am to 7:00pm and

y appointment on Friday. Fees are calculated on a sliding scale based on income. 

Full level of confidentiality. 

Domestic Violence Program, 813-272-6423, 24-Hour Hotline if referred by local law 

enforcement agency. No fee. No confidentiality. However, program provides 

therapy referrals. 

Academic and Living Situation 

A victim of a sex offense may request that his or her academic situation be changed. To make 

a request, the victim should contact the Director of Student Services’ Office. Every effort will 

be made to accommodate reasonable requests. Schedule changes including section changes, 

course drops, and course additions will be accommodated. Requests for a Leave of Absence 

will also be accommodated. 

As Argosy University, Tampa does not offer housing, a change in a student’s living situation 

is not applicable. 

Campus Disciplinary Action and Sanctions 

Victims of sexual assault perpetrated by another student may request the committee 

responsible for student evaluation hold a disciplinary hearing against the accused sex offender. 

The committee responsible for student evaluation will allow both the victim and the accused to 

present their case to the committee as part of the disciplinary procedures. Both the victim and 

the accused will have the right to have others present during disciplinary procedures. Both the 

victim and the accused have the right to be notified of the outcome of such proceedings. The 

accused will have the right to appeal the committee’s decision based upon due process or bias 

only. 

If the institution determines a forcible or non-forcible sex offense has occurred, sanctions may 

be imposed upon the sex offender which include warning, probation, dismissal, and referral to 

law enforcement agencies for prosecution. 

INFORMATION REGARDING REGISTERED SEX OFFENDERS 

Information regarding registered sex offenders is made available to the public under section 

170101 (j) of the Violent Criminal Control and Law Enforcement Act of 1994. This 

information may be obtained from the Florida Department of Law Enforcement by visiting their 

website at http://www.fdle.state.fl.us. The internet may be accessed by students and staff from 

any open computer lab on campus. FDLE also has a toll-free number (1-888-357-7332) for 

information. Requests may be made between the hours of 8:00am and 7:00pm, Monday through 

Friday. 

Emergency Notification 

At Argosy University, Tampa, the safety of our students, faculty and staff is of primary 

importance and we committed to preventing situations that could cause harm to any member of 

our community. Sometimes emergencies do occur and it is critical to stay informed. This is 

why Argosy University, Tampa offers an electronic emergency notification system, call Send 

Word Now. 

What is it 

In an emergency, Argosy University, Tampa, Send Word Now Alert System enables authorized 

college officials to inform members of the Argosy University, Tampa community about 

emergency situations through mechanisms other than regular college email, telephones or 

building alarms. However, in addition to Send Word Now Alert System, additional methods 

of notifications used may include emails, phone trees, campus websites and digital signs.

How does it work 

All students, faculty and staff are automatically registered via their school email account. To 

update the service with your preferred contact information: 

• Log in to the Campus Commons at http://mycampus.argosy.edu 

• Scroll to the bottom of the main page and click on Update Profile 

• Click on Update My Profile 

• Click on Update Emergency Notification 

• Enter your text, phone, or email and then click on Update Emergency Notification to 

confirm. 

While additional emergency contact information may be collected directly through human 

resources or the registrar, entering your preferred contact information at Argosy University, 

Tampa Send Word Now Alert is the only way to ensure that you will receive emergency 

notification promptly. 

Why is it important 

The information in the emergency notification system will be used primarily to contact all 

members of the campus community in case of emergency, an evacuation due to natural disaster, 

or some other urgent situation that requires rapid, wide-scale notification of Argosy University, 

Tampa community as determined by the college’s senior administration. 

Questions 

For further assistance about registering with Send Word Now Alert System, please contact the 

Student Services Department at 1-866-850-6488. If you need help accessing your AU Tampa 

faculty or student email, contact the Argosy University Student Help Desk at 1-800-331-5995. 

Emergency Evacuation Procedures 

In the event it is necessary to close the Tampa campus due to an emergency, Executive 

Committee members will notify Program Chairs and departmental supervisors, who in turn, will 

notify their employees and faculty. If classes are in session during an emergency closing, 

faculty will announce the closing and any appropriate instructions to their classes. If classes are 

not in session during an emergency closing, the campus phone system will be updated to reflect 

the closing and local media will be notified. The decision to close the campus is made by the 

AU President or his/her designee. 

A Crisis Management Plan has been established which outlines procedures, defines terms, and 

delineates responsibilities for Argosy University Tampa in the event of a crisis situation. The 

Crisis Management Plan is published and disseminated to students, faculty, and staff on an 

annual basis. Copies of the Crisis Management Plan can also be obtained from the Director of 

Student Services or the Desktop Analyst. Testing of the emergency response system occurs 

once annually and is led by the Crisis Management Team.


1403 N. Howard Ave Tampa, FL 33607 

Police Statistics (Check One): 

Yes, local and/or state law enforcement statistics are included: 

X 

No, statistics provided by law enforcement were for an unreasonably contiguous area which would not accurately reflect crimes that 

occurred on the Institutes' campus, public property, and non-campus buildings or property 

No, local and/or state law enforcement agency did not comply with our request for statistics 

School Sponsored Housing Locations: 

Name of Facility 

Address 

No Housing (check here): 

X 

Non Campus Buildings/Property: 

Name of Facility 

Address 

No Non Campus Buildings (check here): 

X 

**Please note: Public property is defined as elevators, stairways, sidewalks immediately adjacent to campus, parking lots that are regularly used by students and staff, where applicable, and thoroughfare between 

the campus and parking facility.


The following statistics show the total criminal offenses, hate crimes and arrests/referrals for campus disciplinary action that occurred on the 

Institute's campus, non-campus buildings & property and public property. 

Calendar Year 

2010 2011 2012 

Non-campus Non-campus Non-campus 

Criminal Offenses 

On Sponsored buildings and Public On Sponsored buildings and Public On Sponsored buildings and Public 

Campus Housing property Property** Campus Housing property Property** Campus Housing property Property** 

Murder & Non-negligent Manslaughter 0 0 0 0 0 0 0 0 0 0 0 0 

Negligent Manslaughter 0 0 0 0 0 0 0 0 0 0 0 0 

Forcible Sex Offense 0 0 0 0 0 0 0 0 0 0 0 0 

Non-Forcible Sex Offense 0 0 0 0 0 0 0 0 0 0 0 0 

Incest 0 0 0 0 0 0 0 0 0 0 0 0 

Statutory Rape 0 0 0 0 0 0 0 0 0 0 0 0 

Robbery 0 0 0 0 0 0 0 0 0 0 0 0 

Aggravated Assault 0 0 0 0 0 0 0 0 0 0 0 0 

Burglary 0 0 0 0 0 0 0 0 0 0 0 0 

Motor Vehicle Theft 0 0 0 0 0 0 0 0 0 0 0 0 

Arson 0 0 0 0 0 0 0 0 0 0 0 0 

Totals 0 0 0 0 0 0 0 0 0 0 0 0 

The crimes listed above plus any other crimes involving bodily injury reported to local police agencies or to a campus security authority, that manifest 

evidence that the victim was intentionally selected because of the victim's actual or perceived race, gender, religion, sexual orientation, ethnicity, or disability 

are listed below, according to type of criminal offense and category of prejudice. 

Should a hate crime be reported, it will be identified by hate crime category (race, gender, religion, etc.). 

2010 

Calendar Year 

2011 2012 

Hate Crimes 


Ethnicity/ 


Sexual 

National 

Campus Housing property Property** Campus Housing property Property** Campus Housing property Property** Race 

Religion Orientation Gender Disability Origin 

Murder & Non-negligent Manslaughter 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 

Negligent Manslaughter 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 

Forcible Sex Offense 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 

Non-Forcible Sex Offense 0 0 0 0 0 0 0 0 0 0 0 0 

Incest 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 

Statutory Rape 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 

Robbery 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 

Agravated Assault 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 

Burglary 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 

Motor Vehicle Theft 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 

Arson 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 

Simple Assault 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 

Larceny-Theft 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 

Intimidation 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 

Destruction, Damage, Or Vandalism of 

Property 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 

Totals 0 0 0 0 0 0 0 0 0 0 0 0 

Arrests/Persons Referred for Campus Disciplinary Action 

Calendar Year 

2010 2011 2012 



Campus Housing property Property** Campus Housing property Property** Campus Housing property Property** 

Arrests 

Weapons: carrying, possessing, etc 0 0 0 0 0 0 0 0 0 0 0 0 

Drug Abuse Violations: 0 0 0 0 0 0 0 0 0 0 0 0 

Liquor law violations 0 0 0 0 0 0 0 0 0 0 0 0 

Disciplinary Actions 

Weapons: carrying, possessing, etc 0 0 0 0 0 0 0 0 0 0 0 0 

Drug Abuse Violations: 0 0 0 0 0 0 0 0 0 0 0 0 

Liquor law violations 0 0 0 0 0 0 0 0 0 0 0 0 

Totals 0 0 0 0 0 0 0 0 0 0 0 0

CRISIS MANAGEMENT 

PLAN 

Argosy University 

1403 N. Howard Avenue 

Tampa Fl 33607 

(800) 850-6488 

Revised: April 2013 

0

TABLE OF CONTENTS 

Crisis Management Team Phone Numbers ............................................... Page 1 

Media Contacts............................................................................................. Page 1 

Emergency Response Contacts ................................................................... Page 1 

Important Facility Numbers ....................................................................... Page 1 

Crisis Management Plan ............................................................................. Page 2 

Department/Employee Phone Notification ............................................... Page 3 

Crisis Team Designated Area of Responsibility ........................................ Page 3 

Managing Media Communication .............................................................. Page 3 

Crisis Media Management .......................................................................... Page 4 

E-mail Communication ............................................................................... Page 6 

School/Campus Closing ............................................................................... Page 6 

Emergency Medical Assistance Procedures .............................................. Page 7 

Emergency 911 ............................................................................................. Page 7 

Basic First Aid Procedures .......................................................................... Page 7 

Notifying Family Members of an Employee/Student Injury or Illness ... Page 8 

Emergency Evacuation Procedures ............................................................ Page 8 

Suggested Exit Routes.................................................................................. Page 9 

Elevator Breakdown .................................................................................... Page 10 

Emergency Contingency Plan ..................................................................... Page 11 

Emergency Shelter ....................................................................................... Page 11 

Fire ................................................................................................................ Page 12 

Fights ............................................................................................................. Page 13 

Incidents Involving Substance Abuse ........................................................ Page 13 

When an Employee Suspects or Witnesses a Crime ................................. Page 14 

Bomb Threat................................................................................................. Page 14 

FBI Bomb Data Center Form ..................................................................... Page 15 

Suspicious Package is Observed ................................................................. Page 16 

Biohazards .................................................................................................... Page 16 

Biological Threats ........................................................................................ Page 17 

Anthrax: Suspected Exposure .................................................................... Page 17 

Crimes Against a Person ............................................................................. Page 17 

Sexual Assault............................................................................................... Page 17 

Weapons on Campus ................................................................................... Page 18 

Violent Incident on Campus ....................................................................... Page 19 

Death of an Employee .................................................................................. Page 20 

Death of a Student’s Family Member ........................................................ Page 21 

Death of a Student: Student Affairs Procedures ....................................... Page 22 

Documentation Memo ................................................................................. Page 24 

Index .............................................................................................................. Page 25 

0

Crisis Management Plan Contacts 

AUTA, 1403 N. Howard Avenue, Tampa, FL 

 

Crisis Management Team Members 

1. Campus President, Daniel Richins: (work) 813-463-7194; (cell) 941-718-5281 

2. IT Support Specialist, Keith Weatherford (cell) 

3. Sr. Human Resources Manager, Jill Wingate (work) 813-463-7157; (813) 523-0523 

4. Sr. Director of Admissions, Rachel Malone (cell) 941-224-7686 

5. Learning Support Specialist, Emilie Buckley: (work) 813-463-7171 

6. Director of Student Services, Iris Crawford: (work) 813-463-7139 (cell) 813-404-4547 

7. Director of Administration and Financial Services, John Parker (cell) 941-201-8353 

 

Media Contacts 

1. WFLA-TV Ch.8 (NBC): (news) 813-221-5788; (fax) 813-225-2770; Russ Schweiss, News 

Mgr. 

2. WTVT-TV Ch.13 (FOX): (news) 813-876-1313; (fax) 813-871-3135; Assignment Editor 

3. WFTS-TV Ch.28 (ABC): (news) 813-354-2800; (fax) 813-870-2828; Assignment Editor 

4. WTSP-TV Ch.10 (CBS): (news) 727-577-1010; (fax) 727-578-7637; Assignment Editor 

5. Bay News 9 (Bright House Cable): (news) 727-437-2100; (fax) 727-437-2034; Assignment 

Editor 

6. HTV22 (Hillsborough County Govt.): (office) 813-272-5362; (fax) 813-276-2691; 

7. CTTV15 (City of Tampa TV): (news) 813-274-8217; (fax) 813-274-7028; Mindy Snyder 

8. Tampa Educational Cable Consortium: (office) 813-254-2253; (fax) 813-253-3267; Lucie 

Griggs 

9. Pinellas18 (Pinellas County Govt.): (office) 727-464-4600; (infonline) 727-464-4809 

 

Emergency Response Contacts 

1. Hillsborough County Citizen Action Center: (office) 813-272-5900; (fax) 813-276-8495 

2. Pinellas County Public Information: (office) 727-464-3000 

Important Facility Numbers: 

Nick Jammal 

Building Owner 

813-748-6669 

Building Security 

U.S. Security Associates 

813-376-3368 

Argosy University-Tampa 

Crisis Management Plan 

Last Revised: April 2013 

1


 

Purpose: 

The purpose of this guide is to outline procedures for Argosy University-Tampa (AU), Crisis 

Management Plan, define terms, and delineate responsibilities for the Crisis Management Team 

(CMT). 

 

Overview of Crisis Management: 

Argosy University-Tampa recognizes the need to be as prepared as possible for crises and 

controversies. This document is designed to act as a resource in times of crisis and also is a 

reminder of the importance of preparing for a possible crisis situation. 

The procedures contained in this document reflect the actuality that combination goals can be as 

vital to address as the physical components of a crisis. Experience shows that companies must 

not only do the right thing, but must be seen as doing the right thing; for example, crisis 

management teams need facts to address the situations in which they find themselves, yet they 

are often so preoccupied with addressing the physical crisis that fact gathering becomes 

impossible. Advance preparation and training can help alleviate this problem. 

For the purpose of this guide, the definition of a crisis or emergency is any incident occurring on 

AU security of AU campus community. Examples of emergencies may include: bomb threat, 

sexual assault, murder, major fire or power outages, suicide, natural disaster, legal claims against 

AU or irreparable harm to AU’s reputation and business prospects, or any situation that, in the 

judgment of others, poses a threat of life in danger or property damage. 

Any member of the AU faculty or staff should exercise sound judgment when making a decision 

to call 911. When in doubt, it is campus policy to err on the side of caution. After reporting an 

incident to the 911 operator, the CMT should contact either campus President who will then, as 

the situation merits, contact EDMC legal counsel and Program Chairs/Department Directors. 

 


o Campus President: 

Daniel Richins 

o Sr. Human Resources Manager: 

Jillian Wingate 

o Sr. Director of Admissions: 

Rachel Malone 

o Director of Student Services: 

Iris Crawford 

o IT Support Specialist 

Keith Weatherford 

o Learning Support Specialist: 

Emilie Buckley 

o Director of Administrative and Financial Services: John Parker 

Crisis Management Team Alternative Members 

1. Program Chairs/Department Directors 

2. Program Assistant 

3. Key Staff Members 




2

Crisis Management Team Office Phone Numbers 

Crisis Management Team Member Office Phone # 






6. Director of Student Services, Iris Crawford: (work) 813-463-7139 (cell) 813-404-4547 


 

Crisis Management Team Alternative Members Office Phone Numbers 

Program Chairs/Academic Department Directors: Office Phone # 

Cindy Parmenter Undergraduate (813) 463-7185 

Dr. Nancy Hyland Education (727) 612-4545 or (813) 463-7168 

Dr. Crystal Collier Clinical Psychology (813) 463-7158 or (937) 241-9033 

Dr. Carlos Aquino Business (813) 463-7169 or (727) 466-7811 

Dr. Michelle Mitcham Counseling (813) 463-7187 

 

Department/Employee Telephone Notification 

Each Program Chair/Department Director shall maintain a current list of his/her employees’ 

home telephone numbers. In the case where emergency contact is necessary, a member of the 

Executive Committee will contact Program Chairs/Department Directors to start notifying each 

of his/her respective employees. 

Up-to-date copies of employee phone directories should be kept at Program Chairs/Department 

Directors’ home residences, where they can be accessed easily in case of an emergency. Updated 

employee phone exit directory lists will be provided monthly by the Human Resources 

Department. 

Crisis Team Member 

Basement 

Director of Student Services 

Campus President 

Director of Student Finance 

Designated Area of Responsibility 

Learning Support Specialist 

First Floor 

Second Floor 

Third Floor 

 

Managing Media Communications 

Handling Calls from Reporters 

It is critical for AU to have the most accurate and reliable source of information possible in times 

of crisis. Spokespeople must be available, and AU must be seen as cooperative and working 

actively to manage the crisis. 




3

However, it is equally essential that AU communicates to the media with one voice. For this 

reason, all requests for information from reporters must be channeled through the Campus 

President. 

The following is the appropriate way for employees to respond to requests for information: 

“In order to be sure that you have the most complete and up-to-date information possible, we are 

routing all requests for public information through the School’s President. If you give me your 

name and phone number, our School’s President will call you back with the information you 

need as soon as possible.” 

The employee should then immediately contact the President. 

 

Crisis Media Management: Step-by-Step Procedure 

Step One: Channel the Information 

Any AU employee, upon learning of or suspecting a crisis situation, should immediately contact 

a member of the Crisis Management Team. Because time is of the essence in crisis situations, 

employees must be especially persistent in tracking down a member of the CMT. 

Step Two: Assemble the Crisis Management Team 

The CMT will be activated by the school President or his/her designee upon notification that an 

emergency situation has developed that warrants a coordinated response by AU. Upon learning 

of an incident, the School President or his/her designee calls an emergency meeting in the 

following manner: 

1) The Director of Student Services, the Vice President of Academic Affairs, and the President 

of AU will contact each other and will inform the closest Executive Assistant to contact all 

EC members in the building. 

2) The EC will meet in the office of the AU President. The AU President or his/her designee 

will immediately contact EDMC with news of the crisis. 

3) Depending on the nature of the emergency, the AU President may contact the Technology 

Support Supervisor. 

In the event it is not possible to meet on campus because of the type of crisis, alternative 

locations include the residence of an Executive Committee member. The alternate location will 

be announced based on circumstances 

The CMT will oversee the management of the crisis by taking the following steps: 




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Step Three: Define the Crisis 

The CMT will rely on the support of the entire organization to quickly gather information 

pertaining to the crisis. The CMT should research the following before making any public 

statements: 

o What happened 

o In what order and when did the events occur 

o Why did it happen 

o What is AU going to do about it 

o What past actions has AU taken to prevent such a crisis 

o What is the status of the official investigations 

o What are the names and contact information of those involved 

Step Four: Prepare the Message 

The CMT will discuss appropriate response alternatives for AU, developing several courses of 

action, and then select the best as is determined by consensus. 

Important Elements: 

 

 

 

 

 

 

Tool: 

 

 

Show concern for the victim(s) and his/her families. 

Communicate how AU is handling the situation. 

Demonstrate a solid track record. 

Demonstrate measures that AU has taken to prevent such a crisis. 

Communicate what measures AU will take to prevent such an occurrence from happening 

in the future. 

Show speed of response and completeness of information. 

Media spokesperson 

Fact sheet/press releases 

Step Five: Establish Communication Systems 

In times of crisis, AU must be seen by its constituents as actively managing the situation. For this 

reason, it is especially important that AU keep its many audiences apprised of how it is handling 

the crisis. The CMT should take care to utilize the communication system that will most 

effectively reach each audience. 

Internal Audiences: 

Employees 

Students 

Parents of students 

 

 

Alumni 

Board of Trustees 

 

 

Curriculum 

Advisory Board 

EDMC 




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Communications systems: meetings, e-mail, communication coordinators, Program 

Chairs/Department Directors, telephone, fax, newsletters and Web site. 

External Audiences: 

Media Tools: press release, press conference, media visits, telephone, fax, newsletters, Web 

site. 

Employers 

Business partners 

Industry leaders 

Government 

Neighbors 

Tools: visits, fax, telephones, e-mail and letters. 

Step Six: 

Crisis Audit 

In the aftermath of a crisis, the usual response is a strong desire to move forward and resume the 

normal activities of AU. However, in order that AU is best prepared to handle the next crisis, the 

CMT must evaluate how the crisis plan was effective and useful, where the plan fell short, and 

what changes should be made to the plan. 

Follow-up Combination 

Once the CMT determines that the crisis situation has passed, AU should communicate the news 

to both its internal and external audiences. The message can be disseminated in the form of a 

letter, newsletter, or meeting, and should outline how the crisis was handled, what we learned, 

and how we plan to move forward. 

 

E-mail Communication 

Please be aware that your employee e-mail account is intended for business purposes only. 

Always keep in mind that your e-mail account can be admissible information and you should 

communicate in a professional and responsible manner. 

School/Campus Closing 

Crisis: Extreme inclement weather conditions, loss of water or electricity for an extended time, 

or gas line break. 

In the event it is necessary to close the Tampa campus due to an emergency, Executive 

Committee members will notify Program Chairs/Department Directors, who, in turn, will notify 

his/her employees and faculty. If classes are in session during an emergency closing, faculty will 

announce the closing and any appropriate instructions to their classes. If classes are not in 

session during an emergency closing, the campus phone system will be updated to reflect the 

closing and local media will be notified. 




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The decision to close the campus is made by the AU President or his/her designee. 

 

Emergency Medical Assistance Procedures 

First Aid Procedures (If EMT Personnel Needed) 

1) Try to remain calm. 

2) Check the scene for safety and eliminate any unsafe conditions. If necessary, deputize 

another employee to assist you. 

3) Check the injured person and assess: 

a) Is there severe bleeding 

b) Is the person unconscious Is there a head injury 

c) Is the person having trouble breathing 

d) Is the person turning colors 

4) If yes, to any of these, call 911 immediately. (This is a free call from any pay phone.) 

Have someone stay with the injured person (preferably a staff or faculty member). 

When calling 911, be sure to have the following information: 

a) Exact location of injured person 

b) Name and age of injured person 

c) Nature of the emergency (what happened) 

d) Condition of the injured person 

DO NOT HANG UP UNTIL THE 911 DISPATCHER HANGS UP! 

5) Use your best judgment — if in doubt, call 911. 

6) Ask the student or employee if there is a person he/she would like to have notified. 

7) A student has the right to refuse paramedic or hospital treatment. 

8) After the incident, please contact the Student Affairs Department to complete an injury 

report or for assistance with any other documentation and or follow-up. 

Basic First Aid Procedures 

 

 

 

Try to remain calm. 

Assess the injury. 

If the person is able to go with you, take the student to the nearest first aid station and 

administer the necessary assistance. (Wear latex gloves for all first aid care.) 




7

If the person is unable to go with you, have another employee get the first aid kit. 

Administer the necessary assistance. (Wear latex gloves for all first aid care.) 

Someone should stay with the injured person at all times and pay attention to any changes 

in condition. 

If the person needs to go to the hospital or go home, Student Services can assist in 

arranging transportation if necessary. 

After the incident, please contact Student Services to complete an injury report. 

The Senior Human Resources Manager will schedule first aid training classes for campus 

employees on a periodic basis. The following employees are currently CPR/First Aid trained: 

Name 

Extension 

Identified First Aid Stations 

The wall-mounted cabinet in the Mail Room has a basic First Aid kit. Contact the Receptionist at 

(813) 463-7140 when supplies in the kits have been used and need replacing. 

 

Notifying Family Members of an Employee/Student Injury or Illness 

A member of the Executive Committee should be informed prior to contacting family members 

of a student’s or employee’s injury or illness. 

In the case of an injury or illness, in most cases, the student or employee can indicate who should 

be notified. In cases where a student cannot provide that information, the academic file in the 

Registrar’s Office contains emergency contact information. The Human Resources Department 

can provide emergency contact information for faculty and staff. 

In the event of a serious or life-threatening injury, illness, or death, the Director of Student 

Services should be contacted immediately to assist with notifying the family. Notification should 

be done by a member of the Executive Committee. 

 

Emergency Evacuation Procedures 

 

 

 

 

Stay calm. Stop work immediately and evacuate. Do not pack up work supplies or work 

in progress. 

Follow directions for exiting your area. Exit the building using nearest stairwell only. 

Physically-challenged individuals on the second floor should wait at the top of the closest 

emergency exit stairwell for authorized emergency personnel to assist them. A designated 

staff or faculty member should wait with this individual and instruct another employee to 

notify personnel of their whereabouts. 

After exiting, immediately distance yourself a minimum of 100 feet from the building. 




8

Do not re-enter the building until emergency personnel provide authorization. 

Emergency evacuation routes are posted. Each area of the building has designated 

persons to check that all offices, classrooms, and restrooms are evacuated. 

If instructed to evacuate, determine whether it is safe to use the fire alarm system. 

In the case of a bomb threat, the fire alarm could activate the bomb. Key personnel will 

go to the classrooms and offices to notify people to evacuate. Follow regular evacuation 

procedures. 

If evacuated, no one is allowed in the building until the authorities have deemed the 

property safe. 

The President will develop a public statement in consultation with the Executive 

Committee members. 

An Incident Report Form will be prepared and filed with the Director of Student Services 

Emergency Notification: 

DO NOT RUN — Walk in an orderly manner. Remain calm and alert. 

INSTRUCTORS ARE TO ACCOMPANY THEIR CLASSES THROUGHOUT THE 

EMERGENCY. Instructors should advise students to secure their valuables and close the 

classroom door after the last student has exited the classroom. Use the floor exit closest to the 

room you are located in at the time of the emergency. 

Suggested announcement: 

Attention all students, faculty, and staff. This is not a test. Please stop what you are doing and 

find the nearest exit in order to evacuate the building. Please evacuate the building in an orderly 

and calm manner. Please remain outside and away from the building until provided with further 

instructions. Thank you. 

 

Suggested Exit Routes 

East Exit 

All persons located on the first floor East of the central restrooms should proceed to the Main 

Exit and should walk away from the building towards West LaSalle Avenue. 

All persons located in the basement, on the second and third floor, East of the Elevator should 

proceed to the East Side stairs to the Main Exit and should walk away from the building towards 

West LaSalle Avenue. 

All faculty members as well as students are to proceed and wait until clearance is given to reenter 

the building. 




9

South Exit 

All persons located in the Mailroom, Student Services, and Central Bathrooms should proceed to 

the South Exit and should walk away from the building toward West LaSalle Avenue. 


the building. 

West Exit 

All persons located on the first floor west of room 104 which includes room 102-104 and West 

side bathrooms should proceed to the West exit and should walk away from the building towards 

North Howard Avenue. 

All persons located in the basement, on the second and third floor west of the Elevator should 

proceed to the West exit and should walk away from the building towards North Howard 

Avenue. 


the building. 

Instructions for the Physically Challenged: 

All doors and emergency exits in the building are ADA compliant. All persons should proceed to 

their designated area and wait for further instructions. In the event of an emergency, the CMT, 

AU staff, or firefighters/rescue team personnel will assist physically-challenged students and 

employees in evacuating. 

 

Elevator Breakdown 

Crisis: The elevator has stopped operating and people are trapped inside. 

 

 

 

 

People trapped inside should push the call button inside the elevator. The elevator repair 

service is automatically dispatched by the pushing of the call button. 

Individuals aware of the situation should immediately inform the Receptionist and 

Director of Student Services. 

The Receptionist will contact management personnel to assist with calming those inside 

the elevator, informing them that the repair service has been notified, and that the 

elevator will be repaired as quickly as possible. Instruct those trapped inside not to pry 

the doors open or otherwise crawl out of the elevator. 

If fatalities are involved, the President will instruct staff, faculty, and students not to 

speak with any media representatives. Refer to procedures related to the Death of a 

Student or Employee. When injuries occur, the Director of Student Services will help 

facilitate communication with the family. 




10

The President will prepare a statement for public and internal school communications. 

Emergency Plan 

Emergency Contingency Plan/Relocation 

Short-Term (0–48 hours): 

 

 

If there are injuries, immediately contact 911. An emergency team to be determined at the 

time by the CMT will create and maintain a list of students and employees transported 

from the site by emergency personnel. 

The office of the AU President will be used as an Information Center on-site where 

information can be gathered and dispersed. In the event of an evacuation, the CMT will 

meet in front of the building on W. LaSalle Ave. Under the direction of the President, the 

Information Center will be staffed by Crisis Management Members and, if needed, 

Student Services staff. If additional support is needed, employee volunteers will be used. 

• The responsibility for communicating next steps and information will be under the duties 

of the President and their designated staff. 

 

 

 

Depending on the condition of the building, the CMT or designee, upon advice from 

emergency personnel, will determine if it is safe to enter the building and would allow a 

controlled number of evacuees to gain entrance to the building and to be escorted to their 

classrooms/offices to retrieve their belongings. 

Make phones available to enable all evacuees to call home/family. 

The police or fire department may close down access to the building with the exception 

of emergency personnel. In this event, within 48 hours, the Facilities Manager will hire 

additional security to maintain watch over the damaged building to protect any 

salvageable property. 

If emergency shelter is needed: 

 

 

 

 

 

If emergency shelter is needed, contact the American Red Cross, Tampa Bay Chapter 

(Florida Disaster Office), at (813) 251-0921 for emergency shelter locations. If needed, 

call 911 for additional resources. 

The CMT will check for safety: gas, water, sewage leaks, downed electric lines and 

shorts; turn off appropriate utilities; and check for building damage and potential safety 

problems during aftershocks. 

Wear protective shoes. 

Clean up dangerous spills. 

Turn on the radio and listen for instructions from public safety agencies. 




11

Don’t use the telephones except for emergency use. 

Follow steps outlined in “Emergency Evacuation Contingency” should evacuation of 

people be necessary. 

Use media statements prepared by the President to provide information to parents on 

relocation sites for students and reassure them that everything is under control. 

After the Crisis (48+ Hours) 

 

 

 

 

The President will use e-mail and voice mail for announcing programs that may help ease 

emotional distress. 

Continue public service-related programs for two weeks following the event, using 

campus and off-campus media. 

The President and Director of Student Services will provide counseling services for those 

students and staff who may have lost a friend or a significant other and/or utilize 

bereavement services. 

Hold a campus meeting as soon as possible to be given by the President or designee to 

thank everyone, give accurate information, get suggestions, reassure everyone, and 

provide the next steps. 

Fire 

Crisis: A fire is discovered in one of the campus buildings. 

 

 

 

 

 

Upon discovering a fire, close the door to the room where the fire is located. 

Use your best judgment and, if the fire is small, you may wish to fight it with a fire 

extinguisher. Be sure you are using the proper extinguisher for the type of fire you are 

fighting. If you are not sure, read the instructions on the extinguisher. 

Call the front desk receptionist at “0.” Give your name, location, telephone number, and 

location of the fire. 

If the fire is large or rapidly spreading, immediately sound the building fire alarm and 

evacuate the building. If alarms are not automatically detected, yell “Fire”. Inform 

others in the building that may not have responded to the alarm to evacuate immediately. 

If the alarm stops, continue to evacuate. Warn others who may enter the building after the 

alarm stops. 

Upon notification of a fire, walk; do not run, to the nearest stairway exit. Follow the 

Emergency Evacuation Plan. 




12

When the fire alarm sounds, do not use elevators. An elevator may become inoperative, 

and you may be trapped. 

Notify either safety personnel or fire fighters on the scene if you suspect someone may be 

trapped inside the building. 

There are two individuals assigned to greet the fire department upon their arrival: 

The President and the Director of Student Services. 

The building blueprints are stored in the Janitor’s closet located on the third floor, West 

wing. 

 

Fights: 

In the event that a fight breaks out in the School, the employee should immediately seek one of 

the following individuals: 

o Security 

o Director of Student Services 

o Facilities Coordinator 

o Program Chair/Department Director 

 

Incidents Involving Substance Abuse 

Under the Influence 

Crisis: A person is acting drunk, high, or impaired while on school property or at a schoolsponsored 

event. 

 

 

 

 

In all cases, an assumption should not be made about the reason for the condition. The 

person in authority observing the situation needs to gather as much information as 

possible and should address any concern about observable behavior. 

If the nature of the impairment is unknown, the Director of Student Services should be 

contacted to determine the problem and to ensure the individual’s well being. 

Someone impaired or acting under the influence of substances should not be permitted to 

stay in the building. He/she should be asked to leave by the Program Chair/Department 

Director, or a member of the Executive Committee. If the individual is cooperative but 

appears potentially dangerous to him/herself or others due to the impairment, contact the 

Director of Student Services or the Senior Human Resources Manager. The Director of 

Student Services or the Senior Human Resources Manager will call someone (family, 

roommate, friend, etc.) to escort the individual home, or call a taxi if no one is available. 

If the individual is uncooperative, contact the police. 

The witnessing staff or faculty member will complete the Incident Report Form in as 

much detail as possible and submit copies to his/her Program Chair/Department Director 




13

and to the Director of Student Services. The Program Chair/Department Director and 

Director of Student Services will determine whom else needs to be involved to handle the 

problem, based on the nature of the situation. 

 

The Director of Student Services will take disciplinary action if the incident involves a 

student. If it is an employee, the appropriate Department Director will take action. 

Long Term/Preventative: 

 

 

Ongoing training for staff, faculty and students is available about the School’s Drug-Free 

Environment Policy and how to handle situations, consequences or infractions. 

Ongoing awareness programs are available about substance abuse issues particular to 

school students. 

 

When An Employee Suspects or Witnesses A Crime: 

If an employee suspects that a student or students are breaking the law, the employee should 

contact one of the members of the School’s Executive Committee. If the situation is immediate 

and occurring on campus, the employee should contact one of the following individuals: 

o VP of Academic Affairs 

o Program Chair/Department Director 

o Director of Student Services 

 

Bomb Threat 

Bomb Threat Procedure 

1) Remain calm. 

2) Treat all threats seriously. Try to follow “Questions To Ask” from the FBI Bomb Data 

Center. (Attached following) 

3) Do not delay taking action for any reason. 

4) Report the situation to your supervisor or the nearest Executive Committee member. The 

Executive Committee will order the evacuation of the building, if necessary. 

5) The Crisis Management Team will go to classrooms and offices and notify people to 

evacuate. 

6) Do not turn any lights on or off during a bomb threat. 

7) Do not use any type of radio device or cell phone! 

8) Call 911, and complete an Incident Report Form. 




14

FBI Bomb Data Center (copy of the form is found in “shared folder”>“Forms” > “Bomb Data Center” 

Please keep this information near your telephone. 

Write the exact wording of the threat: 

_____________________________________________________________________________________________ 

_____________________________________________________________________________________________ 

Gender of the caller: ____________________ Race: ____________________ Age: _____________________ 

Questions: 

1. When is the bomb going to explode 

2. Where is it right now 

3. What does it look like 

4. What kind of bomb is it 

5. What will cause it to explode 

6. Did you place the bomb 

7. Why 

8. What is your address 

9. What is your name 

Threat Language 

_____ 

_____ 

_____ 

Well-spoken (educated) 

Incoherent 

Foul 

_____ 

_____ 

_____ 

Taped 

Message read by threat maker 

Irrational 

Caller’s Voice 

_____ 

_____ 

_____ 

_____ 

_____ 

_____ 

_____ 

_____ 

_____ 

Calm 

Nasal 

Angry 

Stutter 

Excited 

Lisp 

Slow 

Raspy 

Rapid 

_____ 

_____ 

_____ 

_____ 

_____ 

_____ 

_____ 

_____ 

_____ 

Deep 

Soft 

Ragged 

Loud 

Clearing Throat 

Laughter 

Deep Breathing 

Crying 

Cracking Voice 

_____ 

_____ 

_____ 

_____ 

_____ 

_____ 

_____ 

Normal 

Disguised 

Distinct 

Accent 

Slurred 

Familiar 

Whispered 

Who did it sound like___________________________________________________________________________ 

Background Sounds: 

_____ Street noises 

_____ Factory machinery 

_____ Crockery 

_____ Animal noises 

_____ Voices 

_____ Clear 

_____ 

_____ 

_____ 

_____ 

_____ 

_____ 

PA System 

Static 

Music 

Local 

House noises 

Long distance 

_____ Motor 

_____ Office machinery 

_____ Other 

__________________________ 

__________________________ 

__________________________ 

Remarks: 

_____________________________________________________________________________________________ 

_____________________________________________________________________________________________ 

_____________________________________________________________________________________________ 

Number at which call was received: ________________________________________________________________ 

Time: ________________________________ Date: ________________________________________________ 

Your Name: __________________________________________________________________________________ 

Position: ______________________________ Phone number: ________________________________________ 

Report call immediately to: 911, your supervisor, AU President or her designee. 




15

Suspicious Package is Observed: 

If you spot a suspicious object, package, etc., report it to the Receptionist (813) 463- 

7140. Under no circumstances should you touch or move it in any way. A suspicious 

package may not contain a return address; it may be delivered or discovered in an 

unconventional way. It is also crucial to be observant of secondary packages/devices 

located around the facility. 

 

 

Evacuate the area. An Executive Committee member will cordon off the immediate 

area around the package. 

Wait for the trained police squad to examine and dispose of the device. 

 

Biohazards 

Crisis: Employee or student is exposed to blood, vomit, or other potentially infectious 

substances. 

Universal precautions will be observed by all school employees to prevent contact with blood 

and other potentially infectious materials. Under circumstances in which differentiation between 

body fluid types is difficult or impossible, all body fluids will be considered potentially 

infectious. The underlying concept of universal precaution is that all body fluids are considered 

to be infectious. 

 

 

 

 

 

 

 

Latex glove use is required for any contact with people or contaminated articles in 

which direct exposure to blood or other body substances may be anticipated. Gloves 

must be removed immediately or as soon as feasible after contact and followed by a 

10-second hand wash. Gloves are located in all first aid kits. 

Blood and body substance spills are to be promptly cleaned up by gloved personnel 

using a bleach solution. Contact the maintenance staff for clean-up. 

Equipment contaminated with blood or other potentially infectious substances must 

be cleaned and decontaminated with a bleach solution immediately or as soon as it is 

feasible. 

Call maintenance staff to dispose of bloody gauze, gloves, and clean-up materials in a 

plastic bag, and tie the bag securely. Dispose directly into dumpster. 

Sharp items should be considered as potentially infected and should be handled with 

extraordinary care to prevent accidental injuries. 

Call the maintenance staff for removal and disposal of any “sharp container.” 

Hypodermic needles should be handled carefully with tongs and gloved hands. The 

maintenance staff will wrap needle(s) in a towel and place the needle in a tin can. 

An Incident Report Form should be completed. 

16

Biological Threats 

 

 

 

In the event of a biological threat, please contact the AU President or her designee 

immediately. 

When evacuated from the building, all faculty, staff, and students should get to 

designated areas and away from the building. 

The Building Owner will be responsible for the shutdown of the ventilation system. 

Contact Property Owner Jamal, Nick (813) 748-6669 

 

Anthrax: What to do if you suspect exposure to anthrax 

 

 

 

 

 

 

 

 

 

Do not shake or empty the envelope or package. Do not try to clean up any spilled 

powder or fluid. 

Put the envelope or package into a plastic bag or other container to prevent the 

contents from leaking out. If you can't find a container, cover the envelope or package 

with clothing, paper, or a trash can — and DON'T remove this cover. 

Leave the room and close the door. Keep other people from entering the room. 

Wash your hands with soap and water. 

Call the local police and report the incident. If you are at work, call your building 

security officer and/or your supervisor. 

Make a list of all the people who were in the room when you opened the letter or 

package. Give this list to the police — and to local public-health authorities. 

Remove contaminated clothing and put it into a plastic bag that can be sealed. Give 

the bag of contaminated clothing to the police. 

Shower with soap and water as soon as you can. Do not use bleach or disinfectant on 

your skin. 

Do not start taking antibiotics until told to do so by your doctor or by health 

authorities. 

 

Crimes Against a Person 

Crisis: A sexual assault occurs on campus. 

 

 

 

If the assault is witnessed, do not attempt to interfere or apprehend the assailant(s). Call 

911 immediately. 

The person assaulted or anyone who knows of the incident should contact the Director of 

Student Services or Security. 911 should be contacted immediately. 

The Director of Student Services will gather information, complete the Incident Report 

Form, and will file internal reports. 

17

Campus authorities can assist a student in reporting violations at a student’s request. 

If the alleged perpetrator is a student, the Director of Student Services will then 

investigate and handle disciplinary action. 

Director of Student Services are available to assist and provide counseling, emotional 

support and referral to local hospitals, crisis programs, and sexual assault programs. 

Depending on the nature and the circumstances of the incident, the Director of Student 

Services, with input from the Executive Committee may prepare a statement. 

Long Term/Preventative: 

 

 

Ongoing training on sexual assault awareness and prevention and procedures for staff, 

faculty, residence staff, and students. 

Awareness/educational programs to promote awareness and prevention of rape and other 

sexual offenses. 

Weapons on Campus 

Crisis: Student, employees, or visitor has a weapon on campus, such as a gun or knife. 

Any situation involving a weapon is potentially dangerous. It is important to assess the 

individual’s mental status before and during a confrontation, and proceed only with caution. 

Non-threatening situation: Possession of weapon is noted 

 

 

 

 

 

Individual aware of the weapon possession reports the situation to an Executive 

Committee member. 

The Executive Committee member will consult with the Director of Student Services to 

make a determination regarding who, in addition to Security, should confront the 

individual with the weapon. The police may be contacted, if appropriate to the situation. 

If the individual is a student or employee, he/she will be approached and asked to remove 

the weapon from the premises. If the person is a visitor, he/she will be escorted out of the 

building by Security. 

If the individual declines to remove the weapon from the premises, Security or the police 

will escort him/her from the premises. 

Follow-up disciplinary action will be taken by the Director of Student Services, if a 

student is involved, or by the appropriate Department Director, if an employee is 

involved. If a visitor of students or employees was involved, their host will be subject to 

disciplinary review by the Director of Student Services or their Department manager. 

Threatening situations: A weapon is shown in a menacing manner on campus. 

 

Do not attempt to apprehend or interfere with the person who has the weapon. 

18

Attempt to retreat discreetly and assist or facilitate others to do likewise. 

As soon as it is safely possible, call 911. Provide them with your name, location, and 

information about the situation, including type of weapon, physical description, and 

mental state of person with weapon. 

Notify the school’s security desk and Director of Student Services of the situation and the 

location to assist in directing emergency personnel. 

Notify an Executive Committee member of the situation, who will then notify the 

President and other members of the Crisis Management Team. 

 

Violent Incident on Campus 

Crisis: A violent incident occurs on campus, such as gunfire or a stabbing. 

 

 

 

 

Do not attempt to apprehend or interfere with the assailant(s). 

911 should be called by the first person aware of the incident. 

Notify anyone on the Crisis Management Team. 

The police will determine the course of action to take to ensure the safety of those in the 

vicinity of the incident. If evacuation is necessary, no one is permitted back into the 

building until the police or a member of the CMT authorizes re-entry. 

 

If the situation involves an assailant on the grounds, police and or key personnel 

will go to classrooms and offices and discreetly alert instructors and staff of the 

situation and have them lock all doors to prevent entry. 

 

 

 

 

The Crisis Management Team will designate a liaison. The liaison will wait by the 

building entrance to meet and guide the emergency personnel. All communications with 

authorities will be made by the President. Staff, faculty and students are instructed not to 

talk to the media. 

The liaison will identify key personnel to assist with authorities’ directives. This may 

include Security, the Crisis Management Team, Academic Department Directors and 

Program Chairs/Department Directors. 

The President will provide a copy of the floor plan of the building to the Police, upon 

request. 

The President will instruct the front desk receptionist on how to respond to phone calls 

regarding the situation. 

Once the immediate crisis is resolved: 

 

For those indirectly affected by the incident, dismissal should occur after an official 

announcement is made regarding what happened. 

19

For those directly affected by the incident, groups consisting of no more than 20 people 

will be de-escalated by a crisis response team and given time to talk and express concerns 

or issues prior to dismissal. 

If injuries and/or death are involved: 

 

 

 

 

 

 

 

Family members of all casualty victims will be notified as soon as possible. The Director 

of Student Services will coordinate this communication. 

Follow procedures under “Medical Emergency” and or “Death of a Student/Employee.” 

The President will set up a phone line providing information to those who are calling for 

information. 

Review security measures and make any necessary adjustments. 

The Director of Student Services will file an Incident Report Form. 

The Board of Trustees and Corporate Legal Counsel are notified of the situation. 

Faculty and staff are advised by a Director of Student Services to identify and refer those 

students or employees at high risk for emotional disturbances. These may include 

relatives and close friends of the deceased and classmates who may have witnessed or 

come upon the death 

Long-term: 

 

 

 

Periodic mandatory de-briefing meetings with those directly affected by the incident by a 

Director of Student Services or an outside referral source. 

Continued identification of high-risk students and referrals to Director of Student 

Services. 

Provision of ongoing support and instruction for students and employees who will be 

giving testimony or dispositions. 

Death of an Employee 

 

 

 

 

The person aware of an employee’s death immediately notifies the President and the 

Senior Human Resources Manager. 

The Executive Committee member notifies the President. 

The President, in conjunction with the Senior Human Resources Manager, immediately 

prepares a memo to faculty and staff regarding the employee’s death. In some instances, 

the memo may also be distributed to other Argosy University campuses, or Program 

Chairs/Department Directors. Depending upon the circumstances, a public statement may 

also be prepared. 

If the deceased was a faculty member, the Director of Student Services or the Academic 

Department Director/Program Chair attends each of the classes taught to notify students 

20

of the instructor’s death. The Director of Student Services should accompany the 

Academic Department Director/Program Chair. 

 

 

 

 

 

 

 

The IT Support Specialist and Senior Human Resources Manager deactivates the 

voicemail and e-mail of the deceased. 

The Program Chair/Department Director or the Senior Human Resources Manager 

removes any company property from the deceased employee’s home. 

The Senior Human Resources Manager notifies insurance plans, and gathers information 

for the family of the deceased, including life insurance, retirement plan beneficiary, and 

distribution process. 

The Senior Human Resources Manager sends flowers to the family. 

The employee’s supervisor and Senior Human Resources Manager determine the 

appropriateness of a campus memorial service. 

The Director of Student Services is made available for counseling staff and students. 

If the death is sudden or the result of violence or suicide, group debriefings may be 

appropriate. The Director of Student Services can make arrangements for these meetings. 

Death of a Student’s Family Member 

Per phone call: If a phone call with information about a family member’s death or impending 

death is made to the campus: 

 

 

 

 

 

Forward the call immediately to the Director of Student Services. If the Director of 

Student Services is unavailable, forward the call to the Dean of Academic Affairs. 

The Director of Student Services will get information about the family member from the 

caller. 

The Director of Student Services will contact the student immediately and assist him/her 

with calling the appropriate person to get the information privately. 

The Director of Student Services will provide emotional assistance to the student as 

needed. The Director of Student Services may also assist the student with arrangements 

for getting him/her home, etc. 

The Director of Student Services will notify the student’s Program Chair/Academic 

Department Director. 

In-person notification: If a family member comes to the campus to notify a student of the 

death, or impending death, of a family member 

 

Contact the Director of Student Services to meet with the family member. 

21

Arrange for the notification to occur in a private office. Ask the family member if having 

a Director of Student Services present is desired. If so, the Director of Student Services 

should remain. 

Notify the appropriate Program Chair/Academic Department Director of the situation. 

If the student is an international student: 

 

If the student has an established relationship with the International Student Advisor, that 

person may be the one who notifies the student of the family member’s death. If not, then 

it should be the Director of Student Services. 

 

Death of a Student: Director of Student Services Procedures 

 

 

 

Verify that the deceased student has been properly identified. 

Verify notification of family. Initial notification should impart only the essential 

information, identifying the School administrator by name and title and telephone number 

for further contact, the cause of the student’s death, and the locality of the deceased 

student. The family should be asked to begin making arrangements for someone to come 

to the campus. The administrator should make a second contact with the family in a short 

time to answer questions and learn of travel and other arrangements made by the family. 

If there is a student with an identical name, the School should ask the student to call 

his/her family so they will not be alarmed by a news release. 

 

Inform the Director of Public Relations. 

Notify the President immediately. The President will notify the remaining Executive 

Committee members and the Chairman of the Board of Trustees. 

 

 

 

 

 

 

Notify the student’s Program Chair/Academic Department Director and instructors, the 

Registrar, Student Financial Planning, Student Loan Advising, Accounting, and Director 

of Student Services. 

If the deceased is an international student, notify the International Student Advisor and 

follow the international student guidelines for notification. 

Designate staff to oversee the collections and packing of all personal belongings, 

including School projects. If necessary, the School should cover the cost of shipment of 

the personal belongings if taken from School premises or School-sponsored housing. 

Oversee the paperwork and paper flow involved in notifying all campus officials who 

might send information to the student’s home address, officially withdrawing the 

deceased student from the institution, notifying the student’s instructors, arranging for the 

appropriate refund of tuition and fees, and drafting a letter of sympathy for the President 

to sign. 

Consider the appropriateness of a campus memorial service. 

Continue to target and monitor potential risk. Send a copy of Incident Report Form to the 

School’s insurance company. 

22

For the off-campus resident student living with friends or parents, notification is generally 

handled by the family or the friends. It would remain the responsibility of the Director of Student 

Services to ascertain that such notification has taken place. If it has not, and an inquiry of 

emergency services personnel suggests it would be appropriate, the Director of Student Services 

should notify the next of kin. The notification of on-campus offices for administrative purposes 

still rests with the Director of Student Services. Depending on the proximity of the next of kin, it 

may be necessary to work through city police to contact the nearest police agency to the next of 

kin. Local police services can access the appropriate counseling services or clergy to support the 

next of kin. 

Follow-up: 

For a reasonable period of time after the student’s death, the Director of Student Services should 

follow-up with the School offices originally notified. The purpose of the follow-up is to ascertain 

that the student’s permanent file contains notation of the student’s death, and that the student will 

not receive mail, notifications, and billings that are no longer appropriate. 

23

DOCUMENTATION MEMO 

TO: 

DATE: 

FROM: 

DEPT.: 

_____________________________ 

_____________________________ 

_____________________________ 

_____________________________ 

NAME OF STUDENT(S): _______________________________________________________ 

NATURE OF THE SITUATION: 

WHO _______________________________________________________________________ 

WHEN_______________________________________________________________________ 

WHERE______________________________________________________________________ 

WHAT_______________________________________________________________________ 

______________________________________________________________________________ 

______________________________________________________________________________ 

______________________________________________________________________________ 

WITNESSES__________________________________________________________________ 

______________________________________________________________________________ 

______________________________________________________________________________ 

RESOLUTION (OR ACTION TAKEN): 

______________________________________________________________________________ 

______________________________________________________________________________ 

______________________________________________________________________________ 

INITIALS: __________________ DATE: ______________________________ 

24

INDEX 

(Alphabetical Order) 

Anthrax: Suspected Exposure .................................................................... Page 18 

Basic First Aid Procedures .......................................................................... Page 7 

Biohazards .................................................................................................... Page 17 

Biological Threats ........................................................................................ Page 18 

Bomb Threat................................................................................................. Page 15 

Crimes Against a Person ............................................................................. Page 18 

Crisis Management Plan ............................................................................. Page 2 

Crisis Team Area of Responsibility ............................................................ Page 3 

Crisis Management Team Members .......................................................... Page 2 

Crisis Management Team Phone Numbers ............................................... Page 3 

Crisis Media Management .......................................................................... Page 4 

Death of an Employee .................................................................................. Page 21 

Death of a Student: Student Affairs Procedures ....................................... Page 23 

Death of a Student’s Family Member ........................................................ Page 22 

Department/Employee Phone Notification ............................................... Page 3 

Documentation Memo ................................................................................. Page 25 

Elevator Breakdown .................................................................................... Page 10 

E-mail Communication ............................................................................... Page 6 

Emergency 911 ............................................................................................. Page 7 

Emergency Evacuation Procedures ............................................................ Page 8 

Emergency Medical Assistance Procedures .............................................. Page 7 

Emergency Contingency Plan ..................................................................... Page 11 

Emergency Shelter ....................................................................................... Page 11 

FBI Bomb Data Center Form ..................................................................... Page 16 

Fights ............................................................................................................. Page 13 

Fire ................................................................................................................ Page 12 

Identified First Aid Station ......................................................................... Page 8 

Incidents Involving Substance Abuse ........................................................ Page 3 

Managing Media Communications ............................................................ Page 4 

Notifying Family Members of an Employee/Student Injury or Illness ... Page 8 

School/Campus Closing ............................................................................... Page 6 

Sexual Assault............................................................................................... Page 18 

Suggested Exit Routes.................................................................................. Page 9 

Suspicious Package is Observed ................................................................. Page 17 

Violent Incident on Campus ....................................................................... Page 20 

Weapons on Campus ................................................................................... Page 19 

When an Employee Suspects or Witnesses a Crime ................................. Page 14 

25

NOTES: 

__________________________________________________________ 

__________________________________________________________ 

__________________________________________________________ 

__________________________________________________________ 

__________________________________________________________ 

__________________________________________________________ 

__________________________________________________________ 

__________________________________________________________ 

26

Disaster Recovery Plan 2013 


0

INTRODUCTION 

Overview 

The purpose of this Disaster Recovery Plan is to assist management in 

the assessment of processes and procedures to mitigate the risk of 

system downtime or loss of media in the event of an unexpected 

outage. This plan outlines risk prevention measures and procedures to 

assist management in the continuation and resumption of business in 

the event of a disaster or unplanned system outage. In addition, the 

policy details accountabilities, standards and outlines implementation 

requirements for disaster recovery. This plan provides for the 

resumption of time sensitive and business critical systems in 

accordance with pre-established availability timeframes. 

Policy Establishment 

Possessing predetermined plans to recover from unexpected system 

downtime or loss of media is a key factor in maintaining key assets used in 

maintaining the Argosy University-Tampa business. To assure an organized 

and effective response to disaster, it is important that the Argosy University 

maintains documentation of the current system environments and 

requirements for restoration. 

Scope 

A disaster, which can range in severity, is any event that threatens the 

availability of information systems and the data that resides on those 

systems for the Argosy University and its students. These policies and 

procedures apply to the Argosy University-Tampa systems’ 

infrastructure and are to be used in the event of a systems’ disruption 

or extended outage. The systems in scope are located within Argosy 

University-Tampa and Tampa Data Center. 

Rules 

Although disaster recovery is dynamic depending on the severity, 

certain general rules are necessary to provide the quality of services 

that faculty /administration /students expect. These mandates include: 

Preventative measures should be taken to reduce the risk of loss in 

the event of a disaster. 

1

Employee safety should be the first priority in the event of a 

disaster. 

Restoring service to customers should be performed as soon as 

possible. As a worst-case scenario, Argosy University 

infrastructure must not be down for more than 7 days. During less 

severe situations, system downtime restoration should be 

performed within the same business day (or less). 

KEY RESOURCES 

Multiple resources are critical for ensuring success of the disaster 

recovery plan. 

In the event of an extended system outage, as defined as an outage 

lasting more than one hour, the first point of contact is the Technology 

Support Supervisor. 

In the event the system outage lasts more than one day and/or an 

outage that affects all business activity, the Executive Committee is 

called. 

Appendix A contains a complete listing of all contacts, including 

vendors. 

RISK PREVENTION 

The purpose of the risk prevention is to ensure the company is taking 

reasonable steps to ensure systems’ availability is maximized. 

Scheduled Maintenance 

Argosy University’s maintenance policy is scheduled around the school 

breaks between quarters. Each quarter all servers have all relevant software 

patches and updates applied, have a disk file cleanup performed and a 

system reboot. All wall AC voltage is unplugged to test functionality of UPS 

systems. A full server backup of OS, software, system state and data is 

performed. 

2

System Backups 

Argosy University performs a nightly backup of all administrative data on to a 

CS Managed Network Server, DAT or ATI Tape (Windows, Exchange, Admin 

Data etc). All user data is stored on the Admin servers therefore no local 

machine backup is required. No classroom data is backed up. Tapes are 

stored off-site. Once a quarter during the break the system configuration of 

each server is backed up to tape. 

REVIEW AND TESTING OF THE DISASTER RECOVERY PLAN 

Reviewing the Disaster Recovery Plan 

Argosy University technical staff will review the disaster recovery plan at a 

minimum of once per year or whenever a major change is made to the 

systems’ infrastructure or core business applications. The review will have to 

ensure that the plan is updated to cover the company’s current system’s 

environment and contact list. The Technology Support Supervisor is 

responsible for ensuring the disaster recovery plan remains current. 

Testing the Disaster Recovery Plan 

Documentation and periodic reviews of the disaster recovery plan are 

reassuring. However, proof and confidence that the plan will work only result 

from completion of periodic testing of the procedures in the plan. 

Tests of the plan determine: 

 

 

 

 

The state of readiness of the company to respond to and cope with a 

disaster involving the data processing resources. 

Whether backed-up media, applications and documentation stored offsite 

are adequate to support the recovery of critical functions within 

their recovery time objectives. 

Whether the inventories, tasks, and procedures are adequate to 

support recovery and the resumption of critical operations. 

Whether disaster recovery plans have been properly maintained and 

updated to reflect the actual recovery and restoration needs. 

3

A disaster recovery test should include: 

 

 

 

 

The operating network brought to live status on the alternate computer 

processor(s). 

Confirmation of the ability to access student applications. Greater 

assurance is gained if administration/faculty/student representatives 

are part of the testing. 

Only media items that were stored offsite may be used in the test. 

Live production tests will be conducted on a weekend to provide 

minimum disruption to customer operations. 

Disaster Recovery Plan Copies 

Current copies of this plan should be kept in the School for the operations 

staff, at the corporate headquarters in Pittsburgh, PA, with the School 

President, and Director of Technology. 

COMMUNICATION 

Communication is essential in the event of a disaster. Upon first suspicion of 

a disaster, the operations staff on duty will communicate via telephone (see 

Appendix A for list of numbers) with the Director of Technology. 

If no telephone connections exist, the University technology staff will meet at 

the School or as close to building as possible. If all members are not 

available, at least two should communicate. 

The Technology Support Supervisor and the Executive Committee members 

will assess the situation and decide if a change in processing locations is 

needed. The decision to change locations will be made only in the severest 

of conditions. 

The Executive Committee will determine how long students will be without 

service. 

4

RECOVERY PLANS UNDER CERTAIN DISASTER SCENARIOS 

The nature of the incident will determine which plan will go into effect. This 

may include loss of a classroom lab, loss of the classroom network, loss of 

the administrative network, loss of the classroom and administrative network 

due to water damage, and loss of facilities due to fire, bomb, or weather 

related disaster. 

Minor Interruption or Minimal Outage 

 

 

 

Argosy University’s technical staff will restore the administrative server 

from tape backup within four hours. 

School technical staff will restore the classroom server from tape 

backup, and can restore individual machines with ghost images. 

In the event of a severe virus attack, we could restore all in eight 

hours. 

Loss of a Classroom Lab 

1. Contact the Argosy University Technical Staff. 

2. Technical staff would assess the situation to determine the nature 

of the damage. 

a. If the issue were software, the classroom would be reimaged 

from a master image on the Network server. It is 

estimated that a lab could be completely reset within four 

hours. 

b. If the issue were hardware, the School Registrar office 

would relocate all classes scheduled for this lab. 

Replacement hardware would be ordered and installed by 

in-house staff or designated service vendor upon arrival. If 

necessary, software would be loaded by University 

Technical Staff. It is estimated that hardware replacement 

could occur within 24 hours of the receipt of the hardware. 

c. If the issue were network connectivity, School Technical 

Staff would assess the situation to determine what type of 

repairs would be needed. It is estimated that network 

connectivity could be restored within four hours. 

d. If the connectivity issue were hardware related, School 

Technical Staff would order the replacement part and 

temporarily patch cable. 

e. If the connectivity issue were cable related, School 

Technical Staff would contact appropriate resource for the 

repair. It is estimated that for severe situations, any 

appropriate resource could be onsite within 24 to 48 hours. 

5

Loss of Classroom Network 

1. Contact School Technical Staff. 

2. Staff would assess the situation to determine the nature of the 

damage. 

a. If the issue were software, the School Technical Staff would 

restore the server from software reload and backup tape. It 

is estimated that server restoration could occur within 12 

hours. 

b. If the issue were hardware, The School Technical Staff 

would determine nature of the damage and effect repairs 

through component replacement or service vendor. It is 

estimated that upon receipt of the hardware, network 

restoration could occur within 12 hours. 

c. If the issue were network connectivity, School Technical 

Staff would assess the situation to determine what type of 

repairs would be needed. 

3. If connectivity issue were hardware related, School Technical Staff 

would order the replacement part and temporarily patch cable. It is 

estimated that network restoration could occur within 4 hours. 

4. If the connectivity issue were cable related, School Technical Staff 

would contact appropriate resource for the repair. It is estimated 

that appropriate resource could be onsite within 24 to 48 hours. 

a. If the issue were hacker interference, School Technical Staff 

would begin investigating the attack under the guidance of 

Central Services Staff (CS). CS would be notified 

immediately. 

Loss of Administrative Network 

1. Contact School Technical Staff. 

2. Staff would determine course of action. 

a. If the administrative network were down, CS Technical Staff 

would be contacted immediately for assistance. 

b. If the issue is network hardware, CS will contact Network 

Provider to determine nature of problem and effect repairs. 

c. If the issue is network wiring, School Technical Staff will 

contact appropriate resource to effect repairs. 

d. If the issue is extended (more than three days), key 

personnel in all departments have or will have modems 

installed and are given access to analog lines. 

6

Loss of Classroom and Administrative Networks Due to Water Damage 

1. Contact Executive Committee, School Technical Staff, and 

Central Services. 

2. School Technical Staff and Central Services would assess the 

extent of the equipment loss and telecommunications loss. 

Vendors such as ASD, NEC, AT&T, Time Warner, Verizon, and 

service vendors would be called in to initiate temporary and/or 

permanent repairs. 

3. Central Services (CS) would be provided an inventory list of 

standing equipment and replacement needs for orders to be 

placed. 

4. School Technical Staff and Central Services would restore 

basic networking services and servers with the assistance of 

any necessary vendors. 

5. School Technical Staff and onsite Central Services Staff would 

begin reinstalling saved equipment and installing new 

equipment in the following order: 

a. Critical administrative departments in the following order: 

1) Admissions 

2) AFS/SFS 

3) Executive Committee 

4) Registrar 

5) Academic Records 

6) General Classroom Labs 

7) Specialty Labs 

8) Non-Critical administrative departments. 

It is estimated that equipment and networks could be functioning 

within 96 hours upon the receipt of the necessary hardware. 

Loss of Facilities due to Fire, Bomb, or Weather Related Disasters 

1. Contact Executive Committee, School Technical Staff, and 

Central Services. EC would notify proper local authorities. 

2. Central Services and EC would determine needs and provide a 

temporary facility. 

3. School Technical Staff and onsite Central Services would 

assess the facilities and begin to call in vendors to provide 

telecommunications and basic WAN connectivity. 

7

4. School Technical Staff and onsite Central Services would begin 

installing equipment in the following order: 

a. Critical Administrative departments would be brought 

back online with modems and analog lines in the 

following order: 

1) Admissions 

2) AFS/SFS 

3) Executive Committee 

4) Registrar 

5) Academic Records 

Servers would be reloaded from 

network backup or backup tapes; 

switches and routers would be 

configured where required. 

General classroom labs would be 

installed and loaded from master 

images. 

Important Facility Numbers: 

Nick Jammal 

Building Owner 

813-748-6669 

Building Security 

813-376-3368 

Borrell Electric 

813-223-2727 

8

APPENDIX A 

Key Contact List 

 







6. Director of Student Services, Iris Crawford: (work) 813-463-7139 (cell) 813-404- 

4547 


Central Services Staff 

Larry Trenga, VP Operations & Budget Planning 

Office (412) 995-7289 

Cell Phone (412) 654-3045 

Rich Moore, VP of Campus Technology 

Office (412) 487-5167 

Cell Phone (412) 638-0802 

Joe Wynn, VP Security and Business Continuity 

Office (412) 995-7147 

Cell Phone (412) 901-3806 

Joe Walsh, VP Networks 

Office (412) 995-7121 

Cell Phone (412) 638-9715 

Derek Fink, AVP Network and Communications 

Office (412) 995-7231 

Cell Phone (412) 901-2440 

9

Vendor Contacts 

Security Systems Contact Names and #s: 

Sonitrol of Miami (305) 623-5501 

Insurance Contact Names and #s: 

General Liability (injuries): Debbie Leonnetti, Liberty Mutual (800) 227-2859 ext. 565 

Liability (disaster) Dennis Krause: (412) 995-7270 office 

(814) 421-1292 - cell 

ASD: 

Kevin Kiziah 

(800) CABLING X 24 or 

(828) 304-1070 X 24 

Cell Phone (704) 905-5991 

Email 

kkiziah@1-800cabling.com 

AT&T Contact Names and #s: 

Contact EDMC Call Center (412) 995-7123 

Local Phone Service (Verizon) Contact Names and #s: 

Verizon, Jean Blackwood (877) 588-6236 

Florida Properties: 

Hartford Specialty Emergency Claim Reporting (800) 327-3636 

HDH Group – insurance broker 

Tom Oles – claims 

(412) 527-3042 cell 

(412) 992-2824 office/direct dial 

tom@hdhgroup.com 

Properties Outside Florida: 

Liberty Mutual Property Claim Reporting (888) 748- 4265 TX 

(800) 532-7706 AL, GA, NC 

(Equipment Rental) Contact Names and #s 

Saytek (Computer) (303) 799-6299 

Journey (Software) (800) 874-9001 

Azcar (Video/audio) (724) 263-8487 

10

APPENDIX B 

Inventories – The Fixed Assets Report in CS will show current location of all Fixed 

Assets. 

11

Argosy University 

Tampa Bay Campus 

DISASTER ACTION PLAN 

Adequate preparation is essential to survival, recovery, and damage control in a disaster. 

To the extent possible Argosy University’s endeavors to promote the safety of students 

and employees, and the security of records, equipment and property, during such an 

event. This plan will establish the guidelines for response to various levels of disaster and 

is especially relevant to hurricane preparedness. 

PREPARATION 

ACTIVITIES PRIOR TO HURRICANE SEASONS (April-May) 

 

 

 

 

 

 

Emergency Response Team should meet at the school to review the existing 

plan and make any changes necessary. 

Memo to all employees reminding them to review hurricane plan. 

Take inventory of emergency supplies and re-supply if necessary. 

Contact local television/radio stations concerning the broadcast of 

public information in the case of emergencies. 

Review and update the evacuation plan, making any necessary changes. 

Review and update the telephone list for all employees, vendors, suppliers, 

and contractors. 

ACTIVITIES DURING HURRICANE SEASON (June-November) 

1. If there are no storms in the area 

Maintain a close watch on the weather for storm activity. 

Continue to review and test plans. 

Continue to maintain the emergency suppliers. 

2. If there are tropical storms or hurricanes in the area, but they are not an immediate 

threat (550 miles away) 

Emergency Response Team chairman and coordinator meet to discuss the 

storm track, preparation for landfall, and the time for plan activation. 

Maintain a continuous watch on the National Weather Service, as well as on 

the local networks. 

Alert employees to the proposed plan of action. 

If landfall is predicted in the immediate area start disaster planning and records preservation plan. 

12

VITAL RECORDS PRESERVATION PLAN 

PURPOSE 

This plan is designed to provide for the protection of all-vital information and critical data, both 

in electronic and hard copy forms. This would include any important papers, building plans, 

files, or diskettes. 

If a disaster is eminent the following steps should be taken: 

 

 

 

 

 

 

Notify everyone to back-up personal computers. 

Immediately begin gathering important papers and files. 

Clear all desks, cabinets, and work areas of any items that may be blown around or 

damaged by water. 

All desk, files and furniture should be locked if possible. 

All doors should be closed, but not locked. 

Everyone should be instructed to remove all their personal belongings and lock their 

desk drawers. 

HURRICANE PREPAREDNESS SUPPLIES 

INTERIOR/EXTERIOR BUILDING SUPPLIES 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Plastic Drop Cloths 

Plastic Bags 

Duct Tape 

Fasteners 

Wet/Dry Vacuum 

Flashlights 

Batteries 

Drills 

Pry Bars 

Hand Tools 

Ladders 

Pails 

Mops 

Extension Cords 

Brooms 

PERSONNEL SUPPLIES 

 

 

 

 

 

Radio (spare batteries) 

First Aid Kit 

Petty Cash 

Paper Plates/Cups 

Supply of Water 

13

COMPUTER LAB PREPARATION 

The Technology Department staff under the direction of the IT Support Specialist and 

assisted by the Emergency Response Team will be responsible for: 

 

 

 

 

All equipment must be covered with plastic and duct tape or secured with draw 

strings. 

Cabinets containing software must be locked and covered with plastic and duct 

tape. 

A complete set of software and backup tapes must be moved to a separate 

location. 

All equipment must be disconnected from electrical supply. 

LIBRARY PREPARATION 

The Library staff, with the direction of the Learning Support Specialist, and the 

assistance of the Emergency Response Team will: 

 

 

 

 

 

Cover all collection cases with plastic and duct tape. 

Unplug all electrical equipment. 

Cover all equipment with plastic. 

All doors will be locked. 

All employees will be notified of the closing and provided information as to 

how to find out when we will reopen. 

14

TAMPA SSL IT DISASTER RECOVERY PLAN 

April 2013 

ACTIVITIES PRIOR TO HURRICANE SEASONS (April-May) 

 

 

 

 

 

 

Emergency Response Team should meet at the school to review the existing 

plan and make any changes necessary. 

Memo to all employees reminding them to review hurricane plan. 

Take inventory of emergency supplies and re-supply if necessary. 

Contact local television/radio stations concerning the broadcast of 

public information in the case of emergencies. 

Review and update the evacuation plan, making any necessary changes. 

Review and update the telephone list for all employees, vendors, suppliers, 

and contractors. 

ACTIVITIES DURING HURRICANE SEASON (June-November) 

3. If there are no storms in the area 

Maintain a close watch on the weather for storm activity. 

Continue to review and test plans. 

Continue to maintain the emergency suppliers. 

4. If there are tropical storms or hurricanes in the area, but they are not an immediate 

threat (550 miles away) 

Emergency Response Team chairman and coordinator meet to discuss the 

storm track, preparation for landfall, and the time for plan activation. 

Maintain a continuous watch on the National Weather Service, as well as on 

the local networks. 

Alert employees to the proposed plan of action. 

If landfall is predicted in the immediate area start disaster planning and records preservation 

plan. 

6. PREPARATION 

Disaster recovery preparation can be divided into two phases; 1) advance preparation that can 

be considered defensive measures, also known as “site conditioning”, and 2) steps that are 

performed immediately before major courses of action, also known as “emergency preparation”. 

6.1 SITE CONDTIONING 

Before executing any disaster recovery procedures, certain measures must be taken to 

assure readiness among staff and related systems at both CS and the affected location, also 

known as “Site Conditioning”. These deal specifically with the nature of the disaster, whether 

forthcoming or in progress. For example, staff may not be on hand if the location is 

evacuated or power service may be interrupted. Furthermore, environmental variables must 

be considered, such as temperature (as with fire), moisture (as with a flood, tropical storm, or 

15

hurricane), structural strength (as with an earthquake, hurricane, or tornado), etc. Site 

conditioning is the responsibility of management staff at each location and the goal is to make 

sure they are prepared to handle such variables. 

Phone System Mailboxes 

The CS phone system (PBX) shall have voice and call-processing mailboxes for all EDMC 

remote locations (also mentioned in the “Assumption” section). Refer to Appendix “F” for a 

listing of locations and their respective voice mailbox numbers. 

Testing 

While periodic documentation reviews are reassuring, proof and confidence everything will 

work can only result from testing related procedures through to completion. Such tests 

help determine the following: 

The state of the company’s readiness to respond to and cope with a disaster 

involving information technology resources. 

The capability of backed-up media and applications stored off-site to support the 

recovery of critical functions within established timeframe objectives. 

The sufficiency of inventories and tasks to support the recovery and resumption of 

critical operations. 

If documentation such as disaster recovery plans and procedures have been 

properly maintained and updated to reflect actual disaster recovery needs. 

Use this document and perform all the procedures while testing your location’s own 

disaster recovery plan. This entails bringing the phone system and operating network up to 

live status using designated alternate media and equipment. Confirmation of the ability to 

access student applications must be obtained using only media that was stored offsite. 

Greater assurance is gained if representatives from administration, faculty, and the student 

population participate in the testing. Tests shall be conducted during a timeframe that 

minimizes disruption to customer operations. When complete, all systems, servers, and 

other equipment must be functioning as they did prior to the test. 

6.2 EMERGENCY PREPARATION 

Some procedures in the next section, “Courses Of Action”, require certain steps be 

performed in advance. These steps are considered “Emergency Preparation”. 

Data Security 

Anti-Virus definitions and other security related software must be updated and the latest 

version before performing backup operations. 

Backups 

Having the latest backups for all critical systems stored off-site, yet accessible, is 

considered part of emergency preparation. 

Staff Availability 

Minimal IT staff requirements must be defined, including personnel assignments (if safety is 

not at risk). 

Custom Voice Greetings 

It is considered good preparation to have a custom voice greeting recorded on the CS 

phone system for your customers and stakeholders to hear when calls are redirected. The 

procedure for doing this is included in Section 7.1, “School Procedures”. 

Computer Lab & Admin Desktop Hardware Prep 

16

The Technology Department staff under the direction of the IT Support Specialist and 

assisted by the Emergency Response Team will be responsible for: 

- All equipment must be covered with plastic and duct tape or secured with draw strings. 

- Cabinets containing software must be locked and covered with plastic and duct tape. 

- All equipment must be shut down and disconnected from electrical supply. 

- Power circuits feeding the Data Center and Computer Labs can be found in the 

basement. Power circuits should be turned off for these areas if Jammal Engineering 

doesn’t cut power to the entire building. 

7. COURSES OF ACTION 

The following courses of action (arranged in chronological order) are divided into three 

sections; 1) those performed by personnel at the remote location, 2) those performed by CS-IT 

Networks/ Telecommunications personnel, and 3) those performed by CS-IT Call Center 

personnel. 

7.1 SCHOOL PROCEDURES 

The following procedures are performed by representatives at remote location(s) upon 

entering disaster recovery mode. 

7.1.1 Open A Priority One Ticket 

As soon as a disaster becomes imminent or occurs unexpectedly, contact the EDMC Call 

Center immediately to open a “Priority One” (P1) ticket. 

1. Complete the checklist entitled, “Checklist For Placing A Priority One Ticket”, contained 

in Appendix “A”. This checklist is used to record all of the information necessary to 

adequately report a disaster/outage (for more information on P1 tickets, see Section 

7.3). 

2. The EDMC Call Center can be reached using the following information: 

Phone Numbers: 

1-888-424-4435 ............ (Toll Free) 

412-995-7123 ............... (Local) 

Regular Hours of Operation: 

Monday–Friday: ............ 7:00 AM - 11:00 PM (EST) 

Saturday: ...................... 9:00 AM - 2:00 PM (EST) 

Emergency After-Hours: 

When prompted, choose option #2 to leave a detailed description of the outage 

and be sure to include contact information. An analyst will then be paged. 

All Hours: 

Email Work Orders to: .. help@edmc.edu 

Email questions to: ....... callcenter@edmc.edu 

3. Record the corresponding ticket number for your reference and keep it accessible while 

the ticket is active (disaster timeframe). The ticket number is used for tracking and 

reporting, and increases efficiency throughout the resolution process. 

4. The ticket will be closed when the disaster recovery process is complete and all local 

systems are back online and operating in the manner prior to the outage. 

7.1.2 Setup Greeting for Voice Mailbox On CS Phone System 

All EDMC remote locations shall record a special greeting on the CS phone system to use 

during a disaster. If your location does not already have this greeting recorded, follow the 

steps below. The greeting may be customized according to the nature of the disaster, and 

can include information such as news, weather, status, and estimated time to resume 

normal operations. 

1. Call the CS phone system at 412-995-7777 or 800-884-7401. 

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2. Enter the voice mailbox number provided for your location, followed by the # symbol. 

3. Enter the mailbox password, followed by the # symbol. 

4. To change the greeting, press 1 (the current greeting will play). 

5. To record the custom greeting, press 1 (use the example below as a guide). 

6. Press the * key to stop the recording. 

7. Press the # key when finished recording. 

Disaster Recovery Mode Greeting – To be used in the event of any uncontrollable act of 

nature, such as hurricanes, tornados, earthquakes, floods, wild-fires, etc. 

“Thank you for calling [name of school or location]. Due to an uncontrollable act of 

nature*, we are currently closed.** If you’d like to leave a message, press 0 , and an 

associate will return your call at the earliest convenience. Please check our website at 

[URL] for updates and additional information. Normal operations are expected to 

resume on [Day, Month xx]." 

* If the uncontrollable act of nature is a hurricane, you can refer to it here. For example, 

say “Due to Hurricane Katrina, the school is now closed”. 

** If applicable, add information regarding the closing of housing facilities and/or contact 

information. 

7.1.3 Backup & Shutdown Phone System 

Prior to unplugging any equipment related to voice mail, have the P1 ticket information 

available. In most instances, equipment that requires backup operations be performed 

consists of; 1) the PBX system, such as HiPath 3000, 2) call center server, such as HiPath 

ProCenter, and 3) voice mail server. NOTE: If the phone system is supported by an 

outside vendor, such as Siemens, an SLA for disaster recovery must exist. 

1. If the phone system is supported by an outside vendor, initiate vendor support as per 

SLA. 

2. Perform the latest backup operation/routine (if scheduled to run automatically, launch it 

manually). 

3. Shut down the system software properly (if time permits). 

4. Power down/unplug the system, securing the power cords as high as possible. 

5. Protect the equipment by covering with waterproof sheeting. 

7.1.4 Backup and/or Shutdown Servers 

The following servers, listed in alphabetical order, might be covered in location-specific 

disaster recovery plans. Whether they are or not, they shall be given consideration. At 

some locations, the servers do not store critical data and just need to be shut down and 

physically protected. In other instances, the servers do contain critical data and backup 

operations need to be performed prior to shutting down. NOTE: Not all locations will have 

all of the servers. 

Active Directory servers 

Altiris servers 

Application servers 

Clean Access servers 

DHCP servers 

DNS servers (student & admin.) 

File servers 

Print Servers 

7.1.5 Backup and/or Shutdown Network Devices 

Many network devices do not have on/off power switches. Devices that do not have power 

switches are safe to unplug to shutdown. However, if a device has a power switch, power 

off the device prior to unplugging it. 

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1. Power down/unplug all Vanco WAN routers. 

2. Verify the latest backups exist for core switches & routers to ensure your network 

device configurations, such as with CiscoWorks. 

3. Power down/unplug core switch and Core router. 

4. Power down/unplug all access switches. 

5. Power down/unplug firewall routers and peripheral devices. 

6. If possible, relocate equipment mounted lowest in racks to the highest available 

spaces. 

7. Cover all network equipment and/or racks with waterproof sheeting. 

7.1.6 Ship Backups To CS-IT 

The following steps shall be performed once backups for the above servers have been 

successfully obtained according to procedures for your location. All backups will be 

returned once the disaster is over, all systems are verified to be fully operational, and the 

P1 ticket is closed. 

1. Package backups appropriately according to the type of media used (CD, DVD, hard 

drive, tape, etc.). 

2. If time permits, ship the backups via overnight delivery to: 

Education Management Corporation 

Attention: Larry Trenga - VP Operations/Infrastructure 

210 6 th Avenue, 33 rd Floor 

Pittsburgh, PA 15222 

3. Notify Larry Trenga (VP Operations/Infrastructure) of the tracking number (refer to 

Appendix “B” for contact information. The backup contact is Matt Siconolfi (Manager – 

Systems Administration). 

4. If time does not permit, hand-carry all backup media to the evacuation location, while 

providing a reasonable measure of security at all times to protect EDMC sensitive 

and/or confidential information. 

7.1.7 Check Messages & Return Calls 

Before performing the following steps, verify that your location’s main and toll-free calls 

have been rerouted to the CS phone system (this should be initiated by the Call Center 

Analyst who entered the P1 ticket). The associated voice mailbox must be checked 

periodically for messages, which shall be returned as appropriate. The time interval may 

depend on how many locations are affected as well as the number of employees and 

customers they have. 

1. Call the CS phone system at 412-995-7777 or 800-884-7401. 

2. Enter the voice mailbox number provided for your location, followed by the # symbol. 

3. Enter the mailbox password, followed by the # symbol. 

4. To listen to a message, press 3. 

5. Press 6 to delete message, 4 to save message, 7 then 3 to replay message, or # to 

proceed to the next message. 

6. Check voice mailbox and return messages as often as possible. 

7. Space is limited to 100 messages. If full, callers will be advised they won’t be able to 

leave a message. 

8. Messages left in the mailbox can be retrieved up to one week after being redirected. If 

more time is required, contact the EDMC Call Center and reference the P1 ticket 

number. 

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7.2 NETWORKS & TELECOMMUNICATIONS PROCEDURES 

The following procedures are performed by CS-IT Networks/Telecommunications personnel, 

and are necessary to maintain telecommunications service between a remote location, their 

customers and stakeholders (students, family and friends, relatives, etc), and other CS 

personnel. 

7.2.1 Setup Voice Mailboxes For Each Location 

This preparatory procedure is mentioned here in case a voice mailbox does not already 

exist for a remote location (i.e. - a new location is established after the mailboxes were 

created). Refer to Appendix “F” for a complete listing of locations and their respective 

mailbox numbers 

See “How To Setup a Voice Mailbox on the CS Phone System for Remote Locations”. 

7.2.2 Create Call Processing Mailboxes For Each Location 

This procedure is referenced here in case a call processing mailbox does not already exist. 

See “How To Create a Call Processing Mailbox on the CS Phone System for Remote 

Locations”. 

7.2.3 Redirect Main & Toll-Free Numbers 

Any location affected by a disaster shall have its main and toll-free numbers forwarded to 

the predetermined voice mailbox on the CS phone system (as defined above). For 

information on mailbox capacity and other limitations (refer to Section 7.1.7). 

See “How To Redirect Calls From Remote Locations to the CS Phone System”. 

7.3 CALL CENTER PROCEDURES 

The following procedures are performed by CS-IT Call Center personnel, and are necessary 

to maintain communications between a remote location and other CS-IT staff during all 

phases of disaster recovery. 

7.3.1 Enter and Track P1 Ticket 

After a P1 ticket has been opened in the Heat system (Section 7.1), it must be tracked 

properly until it is resolved and the disaster recovery mode has ended. Some 

characteristics of a P1 ticket related to disaster recovery include: 

Requires immediate attention 

Impedes or halts a business process 

Affects multiple people at a location or multiple locations 

Affects data integrity, has a significant financial impact, or represents a breach in 

security 

Affects the productivity of a high-ranking employee 

Requires a call-back within 30 minutes from assignment 

Must be solved in four hours or less of the same business day in which received, 

unless the nature of the ticket does not permit (for example, a natural disaster can last 

days). 

Work does not stop until resolved. Management may be notified if resolution will 

exceed, or has exceeded, four hours. 

1. The Call Center Analyst who enters a P1 ticket related to disaster recovery shall record 

all information in the Heat system as it becomes available. This may include: 

Communications with employees at the affected location(s) 

Status of the event that caused the disaster recovery process to go into effect 

Status of systems and backups 

Status regarding other procedures mentioned throughout this document 

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Any problems or issues that resulted from established procedures, either at the 

affected location or internal to CS-IT 

Special instructions from CS-IT management 

2. Call Center Analysts shall not decrease the priority level of P1 tickets related to disaster 

recovery. 

3. Call Center Analysts must get approval from management to close a P1 ticket that is 

related to disaster recovery. Such approval shall be noted in the P1 ticket before 

closing. 

7.3.2 Create Assignments Under P1 Ticket 

It is common for a ticket to necessitate one or more “assignments” for different departments 

and associated personnel. In the case of disaster recovery, several such assignments 

must be created under the same P1 ticket. 

1. A Call Center Analyst shall create an assignment under the P1 disaster recovery ticket 

for the Networks/Telecommunication department to redirect calls from the affected 

location(s) to CS. In addition, a Telecom Analysts shall ensure that a voice mailbox 

and call processing mailbox exist for the affected location(s). 

2. A Call Center Analyst shall create an assignment under the P1 disaster recovery ticket 

to ensure the System Status page is updated. 

3. The status of these, and any other assignment related to the P1 disaster recovery 

ticket, shall be maintained in the Heat system. 

7.3.3 Update The “System Status” Page 

The System Status page, which is accessible from the Internet, shall be updated whenever 

the status of one or more affected systems changes. School officials, faculty, students, 

parents, and other stakeholders can read related messages and view the System Status 

page at: http://www.edmc.com/status: 

See the “System Outage Procedures” document. 

Also see “Outage Notification Process (Cheat Sheet)”. 

8. FOLLOW-UP 

Once a disaster has concluded, the P1 ticket cannot be closed until all of the affected 

location(s)’s phone system, servers, and network equipment are fully operational, just as they 

were before the event. Likewise, calls must be routed back to the location and any recorded 

greetings updated. Once all of the above has been completed, a formal review of all disaster 

recovery documentation shall take place. The following section describes the details of the 

review process for this document. 

A1. APPENDIX A: PHONEMAIL NUMBERS 

The following information should be used to access voicemail boxes both locally and at CS. 

AU TAMPA 

Local Night Answer Voicemail Box: To be used if power on campus is expected to remain on or 

off. 

Phonemail Access #: 1-888-222-0040 

Extension: 7120/7140 

Password: 740300/080177 

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A2. APPENDIX B: PROCEDURE CHECKLISTS 

Checklist For School Procedures 

1) Open A Priority One Ticket With The EDMC Call Center _____________________ 

2) Make Sure Main & Toll-Free Numbers Are Properly Redirected________________ 

3) Setup Voice Greeting On CS PBX Mailbox ________________________________ 

4) Backup & Shutdown PBX System _______________________________________ 

5) Backup & Shutdown Student and/or Admin DNS (if applicable) ________________ 

6) Backup & Shutdown DHCP Server (if applicable) ___________________________ 

7) Backup & Shutdown Active Directory (AD) Server (if applicable) _______________ 

8) Backup & Shutdown File and Print Servers (if applicable) ____________________ 

9) Backup & Shutdown Local Application Severs (if applicable) _________________ 

10) Shutdown Altiris Server _______________________________________________ 

11) Shutdown & Protect All Other Network Equipment __________________________ 

12) Ship All Backups To CS IT ____________________________________________ 

13) Check Messages & Return Calls ________________________________________ 

Checklist For Placing A Priority One Ticket 

1) Location (Include Evacuation Location If Applicable) ________________________ 

A) Name of location _________________________________________________ 

B) Location code (if applicable) ________________________________________ 

C) Address ________________________________________________________ 

D) Telephone number _______________________________________________ 

2) Contact ___________________________________________________________ 

A) Name of contact _________________________________________________ 

B) Mobile telephone number __________________________________________ 

C) Email address ___________________________________________________ 

3) Nature Of The Outage ________________________________________________ 

A) Planned/unplanned _______________________________________________ 

B) Natural disaster/power outage/etc. ___________________________________ 

C) Anticipated duration of disaster/outage _______________________________ 

4) Date & Time _______________________________________________________ 

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Checklist For Campus Lab Preparation 

1) Equipment Covered with Plastic ______________________________________ 

2) Cabinets with Software Stored Secure _________________________________ 

3) All Equipment Powered down and Unplugged ___________________________ 

4) Power Circuits to Labs and Data Center Off _____________________________ 

5) Server Tapes Removed to Offsite Storage ______________________________ 

6) Server Hard Disks removed from Servers (if applicable) ____________________ 

7) Cage and Labs Secured ____________________________________________ 

8) Data Centers Secured ______________________________________________ 

A3. APPENDIX C: IMPORTANT CONTACT INFO 

LOCAL IT: 

Keith Weatherford 

IT Support Specialist 

Office Number 813-463- 

Cell Phone: 

Work Email: kweatherford@argosy.edu 

Robert Ploszaj, R-DOT 

Phone: 312-656-5422 

Email: jsloane@edmc.edu 

Rich Moore, VP IT, EDMC 

Phone: 412-995-7117 

Email: rmoore@edmc.edu 

Robert Carroll, CIO, EDMC 

Phone: 412-995-7680 

Email: bcarroll@edmc.edu 

TAMPA SSL FACILITIES 

Diane Robinson 

Work Phone: 813-463-7140 

Work Email: djrobinson@argosy.edu 

TAMPA SSL EXECUTIVES 

Daniel Richins, President, Argosy University, Tampa 

Cell Phone: 941-718-5281 

Work Email: drichins@argosy.edu 

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