crime report - Argosy University

Argosy University, Inland Empire Campus
Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics
Report
September 12, 2013
I. INTRODUCTION
Argosy University, Inland Empire Campus (Argosy University) is providing the following
information to all of its employees and students as part of Argosy University’s commitment
to safety and security pursuant to the requirements of the federal Jeanne Clery Disclosure
of Campus Security Policy and Campus Crime Statistics Act. If you should have questions
about any of the information provided in this Report, please contact Michele Cortez,
Associate Director of Student Services, at (909) 472-0646.
II. CAMPUS SECURITY AND CRIME PREVENTION POLICY
Argosy University, Inland Empire Campus's Jeanne Clery Disclosure of Campus Security
Policy and Campus Crime Statistics Report are distributed to every student and employee
on an annual basis and are available to prospective employees and students at their
request. Copies are sent via e-mail to all employees and current students. A link to the
report on the school’s website is listed in the student handbook.
REPORTING CRIMES AND EMERGENCIES
A safe environment is everyone’s responsibility. Students, faculty and staff are encouraged
to report all criminal acts, suspicious activities or emergencies promptly and have the right
to report these matters confidentially. Victims or witnesses to a crime are encouraged to
file a report of the incident. Reports can be filed on a voluntary, confidential basis for
inclusion in the annual disclosure of crime statistics by contacting Michele Cortez,
Associate Director of Student Services. Reports are kept in a secure location in the
Student Service area. Names of victims or witnesses are not disclosed in the crime report.
It is the policy of Argosy University that all criminal acts or other emergencies be properly
documented and reported to local authorities as required by law.
Students and employees should promptly report all criminal actions and emergencies
occurring on or around Argosy University facilities to Michele Cortez, either in person or by
calling (909) 472-0646. If the Associate Director of Student Services is not available, you
may contact a member of the school’s Executive Committee by calling (909) 472-0800 or
the Ontario Police Department by dialing 911 or (909) 395-2001. Argosy University, Inland
Empire does not have school sponsored housing.
All criminal activity is documented by the completion of an Incident Report and is reported
to local police agencies and the Associate Director of Student Services. Criminal activity
might include, but is not limited to, burglary, motor vehicle theft, aggravated assault,
robbery, sexual offense, hate crimes, gender crimes or murder. In the event of fire or
medical emergencies, staff and employees should contact the Ontario Police by dialing
911 and then notify the Associate Director of Student Services.

Timely Warnings
In the event that a situation arises, either on or off campus, that, in the judgment of the
Campus President or building security staff, constitutes an ongoing or continuing threat,
a campus wide “timely warning” will be issued. Timely warnings are provided to give
students, faculty and staff notification of crimes that have occurred on the institution’s
geographic area and have been reported to campus security authorities or local police
agencies and are considered by the institution to represent a serious or continuing
threat to students and employees. Timely warnings are not limited to violent crimes or
crimes against person, but may be threats to persons or to property. For example,
there may be a rash of burglaries or motor vehicle thefts that merit a warning because
they represent a continuing threat to the campus community.
The decision to issue a timely warning is based on the nature of the crime, the
continuing danger to the campus community, and the possible risk of compromising law
enforcement efforts. The timely warning should allow the members of the campus
community to protect themselves. Timely warning reports are provided to the campus
community in a variety of ways so that the warning will be able to reach the entire
campus community. The timely warning includes information about the crime that
triggered the timely warning and all information that will promote safety and that would
aid in the prevention of similar crimes. Once Argosy University determines the content
of the warning, timely warning reports are provided through a variety of mechanisms,
including notifications issued through the SendWordNow® Emergency Notification
System and posted on the Student Services Bulletin Board on campus.
POLICIES FOR PREPARING THE ANNUAL DISCLOSURE OF CRIMINAL STATISTICS
All incidents are reported and documented on an Incident Report form, which is sent to
Michele Cortez, Associate Director of Student Services. Reports are kept in a secure
location in the Student Services area. The annual crime report is prepared by gathering
campus crime statistics and data from local and state police and sheriff departments
and other relevant information by the Associate Director of Student Services.
SECURITY AND ACCESS TO ARGOSY UNIVERSITY
It is the policy of Argosy University that access to all campus facilities, be limited to
authorized personnel, students and invited visitors. Visitors are at all times subject to
Argosy University policies and conduct codes. Students and employees are responsible
for the conduct of their guests at all times. All persons entering Argosy University, Inland
Empire Campus are required to provide photo identification and bags are subject to
search.
ACCESS TO ACADEMIC BUILDINGS
Security personnel is located at the main unlocked entrance to the at Argosy University’s
building 3401 Centrelake Dr., Ontario, CA 91761. After hours, the building is protected
with locked security doors and devices including cameras and proper procedures are
followed to ensure limited access to secured areas. Exterior lighting is provided around
the building, and parking areas, and shrubs and hedges are kept low for safety reasons.
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Suspicious persons are questioned and asked to leave.
SCHOOL-SPONSORED HOUSING
Argosy University, Inland Empire does not offer school sponsored housing.
CAMPUS LAW ENFORCEMENT
Persons employed as security personnel on the campus at 3401 Centrelake Dr., Ontario,
CA 91761, are instructed in security, security problems, specific school rules and
regulations, and the proper procedures of how to enforce them. These procedures and
rules and regulations are reviewed periodically to ensure that security needs are being
met. Security personnel on campus report directly to Michael Andruski, Director of
Accounting and Financial Services, at (909) 472-0639.
Unarmed security personnel at the school building are always on duty during the hours of
6:30-10:30pm Monday-Friday and 1:00pm-5:00pm Saturday and are there to assist
students, faculty and staff of Argosy University. They are responsible for ensuring that
persons entering the building are employees, students, and their families or invited guests.
They are authorized to request identification from those individuals, who are unfamiliar to
them, and identification is required of all individuals arriving or leaving after the building is
secured. They have the authority to evict unauthorized persons from the premises.
Students are advised to carry their Argosy University photo ID card at all times and to
present them upon request. Security personnel may not make arrests, but are instructed
to promptly contact Michele Cortez, Associate Director of Student Services, or any other
member of the Executive Committee if any illegal activity occurs.
It is the policy of Argosy University, Inland Empire to promptly, accurately and completely
documents all criminal activity with the Ontario Police Department as deemed appropriate.
Security and staff will assist, as appropriate, with this reporting. Students should contact
appropriate personnel immediately in the case of an incident.
In accordance with the Clery Act regulations, Campus “Pastoral Counselors” and
Campus “Professional Counselors”, when acting as such, are not considered to be a
campus security authority and are not required to report crimes for inclusion into the
annual disclosure of crime statistics. The Institution contracts with Talk One-2-One, a
free service, which provides confidential professional counseling via the telephone 24
hours per day, 7 days a week. Student may contact Talk One 2 One by calling 888-617-
3362. The Talk One-2-One counselor may refer a student for limited visits with an area
network mental health provider or assist the student with locating resources within the
community. As a matter of policy, the counselors are encouraged; if and when they
deem it appropriate, to inform persons being counseled of the procedures to report
crimes on a voluntary, confidential basis for inclusion into the annual crime statistics.
Argosy University, Inland Empire maintains a log of all criminal incidents reported to the
institution. The Daily Crime Log includes date and time the incident occurred, the
nature of the offense, the location of the offense and the offense allegedly committed.
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The Daily Crime Log is available for inspection at the Student Services Office during
normal business hours.
RELATIONSHIPS WITH LOCAL AND STATE POLICE
Argosy University, Inland Empire Campus is located in the city of Ontario. Argosy
University maintains a close working relationship with the Ontario Police Departments with
periodic contact initiated by Argosy University personnel to ensure that Argosy University
is aware of criminal offenses and arrests occurring on or near the campus so that they can
be properly reported, and if necessary, provide for timely warning reports on crimes that
represent a continuing threat. Timely warning reports are provided via faculty and staff
mailboxes and bulletins distributed to residents in the school sponsored housing complex.
The California Highway Patrol is not directly involved in patrolling the cities of Ontario, and
does not have incidents reported directly to them. While campus security personnel will
notify local law enforcement agencies of any reportable incidents, the school does not
presently have any agreements, such as written memoranda of understanding, for the
investigation of alleged criminal offenses with said law enforcement agencies.
Victim Notification
Argosy University will, upon written request, disclose to the alleged victim of a crime of
violence, or a non-forcible sex offense, the report on the results of any disciplinary
proceeding conducted by such institution against a student who is the alleged perpetrator
of such crime or offense. If the alleged victim is deceased as a result of such crime or
offense, the next of kin of such victim shall be treated as the alleged victim for these
purposes.
CURRENT CAMPUS POLICIES REGARDING IMMEDIATE EMERGENCY RESPONSE
AND EVACUATION PROCEDURES
Argosy University, Inland Empire has campus policies regarding immediate emergency
response and evacuation procedures, including the use of emergency notification system,
Send Word Now, communication, which shall include procedures to: (1) immediately
notify the campus community upon the confirmation of a significant emergency or
dangerous situation involving the immediate threat to the health or safety of student or
staff occurring on the campus, unless issuing a notification will compromise efforts to
contain the emergency; (2) publicize emergency response and evacuation procedures on
an annual basis in a manner designed to reach students and staff. Unless issuing a
notification will compromise efforts to contain the emergency. The emergency system, as
well as campus evacuation procedures, will be promoted to new students at New Student
Orientation, to new staff at New Employee Orientation, and to the general campus
population through email. In addition, the emergency response and evacuation
procedures are publicized on an annual basis through an email to all students and staff.
The emergency response and evacuation procedures are tested on an annual basis to
ensure their effective delivery.
PROGRAMS TO INFORM STUDENTS AND EMPLOYEES ABOUT CAMPUS
SECURITY
All students and faculty receive the Jeanne Clery Disclosure of Campus Security Policy
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and Campus Crime Statistics Report as part of their registration and/or orientation
process each quarter through information in the Student Handbook. This policy
includes a description of campus security procedures, reporting a crime, and
suggestions on how to avoid becoming a victim of a crime. The community relations
programs that are sponsored by the police departments that we utilize encourage
students to be responsible for their own security and for the security of others. Students
can receive on site counseling referrals.
In the event of certain crimes that represent a continuing threat to students and
employees, Argosy University will issue warning reports to advise the students and
employees on the types of recurring criminal offenses that have occurred and the
procedures that can be taken to prevent these offenses from reoccurring. For instance,
in the case of a repeated burglary or petty thefts on campus, warning will be distributed
to all faculty and staff with instructions for faculty to read to all their classes. Students
may also be notified of these recurring offenses by notification in through flyers posted
on bulletin boards or the student lounge. In an instance in which an individual has been
observed committing a crime, the description of the individual observed will be
distributed.
PROGRAMS TO INFORM STUDENTS AND EMPLOYEES ABOUT THE
PREVENTION OF CRIMES
Argosy University also provides in-service programs designed to heighten awareness of
crime and its prevention. These in-service programs may be conducted by local law
enforcement officials and topics and may include programs on personal safety, living in a
city, crime prevention, basic safety, and neighborhood watch programs. In addition to the
annual campus security report, students and staff are notified of specific security concerns
as they arise throughout the year. These presentations include such topics as personal
safety, rape prevention, home security, domestic violence, workplace violence, and hate
crimes, and are offered by a variety of experts in these areas. Faculty, staff, and
students are welcome and invited to attend these programs.
In the event that Argosy University, working with local police and/or campus security
personnel, determines that a particular criminal offense continues to be a threat to the
campus community, the campus community will be notified by bulletin board notices,
notices read by instructors in classrooms, and notices in the student newsletter.
Students are requested to review Argosy University's Student Handbook where sections
discussing Crime Awareness and Campus Security and Student Conduct Policy can be
found. Employees are requested to review Argosy University's Employee Handbook
where information regarding Standards of Conduct and Safety can be found.
OFF-CAMPUS STUDENT ORGANIZATIONS
At the present time, Argosy University, Inland Empire Campus does not have any offcampus
student organizations.
DRUG AND ALCOHOL POLICIES
In keeping with section 120(a) through (d) of The Higher Education Act of 1965, as
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amended, including the Drug-Free Schools and Communities Amendments of 1989
(Public Law 101-226), a “Drug Free Schools and Campuses” publication, the Drug
Prevention Policy, is provided to all Argosy University, Inland Empire students, faculty,
and staff annually.
Pursuant to federal and state drug laws, students are prohibited from the unlawful
manufacture, distribution, possession, sale or use of illicit/illegal drugs. Argosy University,
Inland Empire Campus also enforces state laws regarding underage drinking. This
prohibition applies while on the property of the school or when participating in any
institutional activity. Students or employees who violate this policy will be subject to
disciplinary action up to, and including, dismissal from school or termination of
employment.
PROGRAMS AND PROCEDURES REGARDING SEXUAL ASSAULT
Educational information and programs promoting the awareness of rape, acquaintance
rape, and other sex offenses are presented by the Student Services Department on
campus at various times throughout the year. Guest speakers may present discussions
on rape awareness, reducing the risk of being a rape victim, and what to do if you are
attacked. Should a student be sexually assaulted, it is the student(s) option to notify the
appropriate law enforcement authorities, including on-campus authorities and local police.
At the student’s request, security, the Associate Director of Student Services, the
Executive Committee or other Argosy University officials will assist in notifying the proper
authorities.
If a student is a victim of a crime and does not want to pursue action with Argosy
University, Inland Empire or the criminal justice system, the student still may want to
consider making a confidential report. With the student’s permission, the Director of
Student Services can file a report on the details of the incident without reveling the
student’s identity. The purpose of the confidential report is to comply with the student’s
which to keep the matter confidential, while taking steps to ensure the safety of the
student and that of others. Reports filed in this matter are counted and disclosed in the
annual crime statistics for Argosy University.
Victims of sexual assault or rape should follow these recommended steps:
Go to a safe place following the attack.
Do not shower, bathe or destroy any of the clothing you were wearing at the time of the
attack. It is important that evidence be preserved for proof of criminal offense.
Go to a hospital emergency room for medical care.
Make sure you are evaluated for the risk of pregnancy and venereal disease (A
medical examination is the only way to ensure you are not injured and it could provide
valuable evidence should you decide to prosecute).
Call someone to be with you, you should not be alone.
It is also recommended that victims call the San Bernardino County Sexual Assault
Services, Inc. at (800) 656-4673 as well as other resources as needed from the resource
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list below. Counselors can help answer medical and emotional questions at any hour and
in complete confidence. Reporting the rape to the police is up to the victim, but it is
important to remember that reporting a rape is not the same as prosecuting a rape.
Victims are strongly encouraged to call the police and report the rape. If the victim
requests, Argosy University, Inland Empire will assist in identifying off-campus counseling
or mental health services. After any campus sexual assaults are reported, the victims of
such crimes have the right to request that Argosy University, Inland Empire personnel take
steps or actions reasonably feasible to prevent any unnecessary or unwanted contact or
proximity with alleged assailants, including, the transfer of classes.
Other rape crisis centers or mental health agencies available to assist a victim of sexual
offenses include:
Adult Protective Services (800) 451-5155
CA Coalition Against Sexual Assault Rape Prevention Resource Center (Sacramento)
(916) 446-2520
California Youth Crisis Line, 24 Hours (800) 843-5200
Center Against Sexual Assault (Hemet) (951) 652-8300
Child Abuse Hotline (800) 422-4453
Crisis Intervention (800) 399-3612
National Domestic Violence Hotline (800) 799-7233
Project Sister Rape Crisis Services, 24 Hours (Claremont) (909) 626-HELP
Rape, Abuse, and Incest National Network (RAINN), 24/7 (800)656-HOPE
Rape Crisis Center of Riverside, Hotline (Riverside) (951) 686-7273
San Bernardino County Sexual Assault Services, Inc. (909) 885-8884
(800) 656-4673
Rape Crisis Center (Redlands) (909) 335-8777
San Bernardino Domestic Violence (909) 387-6540
VOICES (Victims of Incest Can Emerge Survivors) (714) 832-9625
DISCIPLINARY ACTION AND SANCTIONS
On-campus disciplinary procedures against students will be in accordance with Argosy
University published Student Conduct Policy. Both the accuser and the accused are
entitled to have others present during a disciplinary proceeding. Both will be informed of
the outcome of any campus disciplinary proceeding. For this purpose, the outcome of a
disciplinary proceeding means only Argosy University final determination with respect to
the alleged sexual offense and any sanction that is imposed against the accused.
Sanctions, which may be imposed following a final determination of a disciplinary
proceeding regarding rape, acquaintance rape, or other forcible or non-forcible sex
offenses, may include warning, probation, suspension or dismissal.
INFORMATION REGARDING REGISTERED SEX OFFENDERS
California’s Megan's Law makes available to adults and organizations information on
"serious" and "high-risk" sex offenders in their local community. All sheriffs’
departments and every police department serving a population of 200,000 or more are
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equired to make the Megan's Law Web Application available for public viewing. You
may access the information at:
http://www.co.san-bernardino.ca.us/Sheriff/Public/MegansLaw/meganslaw.htm
Additional information pertaining to registered sex offenders may be accessed at the
following local Sheriff and Police Department stations:
San Bernardino Sheriff’s Headquarters—Central Station
655 E. 3 rd Street
San Bernardino, CA 92415
(909) 387-3545
Only available online at: http://ag.ca.gov/megan/
You may use the Argosy University, Inland Empire campus computers or your local
library to view the records on this site
Ontario Police Department
2500 S. Archibald Avenue
Ontario, CA 91761
(909) 395-2001
Only available online at: http://ag.ca.gov/megan/
You may use the Argosy University, Inland Empire campus computers or your local
library to view the records on this site
The Inland Empire County Sheriff's Department also offers an online map that displays
the general whereabouts of registered sex offenders. To access the Megan's Law
Sexual Offender Locations Map, go to: http://gismap.co.la.ca.us/SOLS/viewer.htm.
You may also check to determine if a particular sex offender is a "high risk" or "serious"
sex offender by calling the California Sex Offender Information telephone service at 1-
800-448-3000. There is a fee of $10 per call for checks on up to two names, which will
be billed automatically to your phone bill. For additional information about Megan’s Law
and related issues, check the California Attorney General’s web page at:
http://caag.state.ca.us/megan/index.htm
III.
CRIME STATISTICS
The following statistics are provided for your information in compliance with the Jeanne
Clery Disclosure of Campus Security Act and Campus Crime Statistics Act. Argosy
University, Inland Empire Campus prepares the crime statistic policies annually by
gathering all reported data and preparing a report for its employees and students.
Moreover, local/state police agencies are contacted by the Associate Director of
Student Services quarterly to maintain a working relationship and formulate statistics for
the annual crime statistics report. Set forth in the first box below are statistics available
to Argosy University concerning the occurrence on Argosy University's campus which
were reported to local police agencies. The second box below sets forth available
statistics concerning the number of criminal offenses in relation to hate crimes on
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Argosy University’s campus, non-campus buildings and property, and public property.
Finally, in the third box arrests and “referrals for campus disciplinary action” for liquor
law violations, drug law violations, and illegal weapons possession are listed. Victims or
witnesses may report crimes on a voluntary, confidential basis for inclusion in the
annual disclosure of crime statistics.
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ARGOSY UNIVERSITY
CRISIS MANAGEMENT PLAN
ARGOSY UNIVERSITY, INLAND EMPIRE
REVISED DECEMBER 12, 2012
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TABLE OF CONTENTS
Section
Page
1. Overview & Purpose 2
2. Crisis Management Team 3
3. Definition of a Crisis/Emergency Levels 4
4. Emergency Notification System 5
5. Updates, Drills and Training 8
6. First Aid Procedures 10
7. Notifying Family Members 12
8. Emergency Evacuation Plans 13
9. Emergency Lockdown Plan 16
10. Emergency Relocation 17
11. Crises
Biohazards 20
Bomb Threats 21
Chemical Spill 24
Class Cancellation 25
Communicable Disease 26
Crime in Progress 27
Death 28
Demonstrations 31
Elevator Breakdown 32
Explosion 33
Fall of Foreign Government/War 34
Fights 35
Fire 36
Gunfire or Stabbing 37
Harassment – Sexual or Other 39
Hostage Situation/Shooter on Campus 40
Natural Disasters 42
Police Officer Requesting Information 44
Sexual Assault 46
Substance Abuse 47
Suicide threat/Attempt 48
Suspicious Package 50
Theft 51
Transportation Accident 52
Utility Failure 53
Weapon on Campus 54
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12. Important Phone Numbers 55
13. Building Maps
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OVERVIEW AND PURPOSE
Purpose:
The purpose of this guide is to outline procedures for the Argosy University, Inland Empire
Crisis Management Plan, define terms, and delineate responsibilities for the Crisis Management
Team.
Overview of Crisis Management:
Argosy University, Inland Empire recognizes the need to be as prepared as possible for crises
and controversies. This document is designed to act as a resource in times of crisis and also a
reminder of the importance of preparing for a possible crisis situation.
The procedures contained in this document reflect the fact that combination goals can be as
vital to address as the physical components of crisis. Experience shows that companies must
not only do the right thing, but must be seen doing the right thing, for example, crisis
management teams need facts to address the situation in which they find themselves, yet are
often as preoccupied with addressing the physical crisis that fact gathering becomes impossible.
Advance preparation and training can help alleviate this problem.
For the purpose of the guide, the definition of a crisis or emergency is any incident occurring on
Argosy University, Inland Empire property, at a campus-sponsored event, or involving staff,
faculty or students that jeopardizes the safety or security of the Argosy University, Inland Empire
community. Examples of emergencies may include: bomb threat, sexual assault, death of
student/employee, major fire or power outages, suicide, natural disaster, legal claims against
the college or irreparable harm to the college’s reputation and business prospects or any
situation that, in the judgment of others, poses a threat of life in danger or property damage.
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CRISIS MANAGEMENT TEAM (CMT)
Any Argosy University. Inland Empire employee, upon learning of or suspecting a crisis
situation, should contact a member of the Crisis Management Team immediately.
President
Deborah Markos
Campus Director
Open
Director of Accounting & Finance
Mike Andruski
Director of Admissions
Wendy Vasquez-Osborn
Asst. Director of Student Services
Michele Cortez
Human Resources Generalist
Gracie Ibarra
Assoc. Director of Student Finance
Tanesha Wells
IT Desktop Analyst
David Ekenstam
VP of Academic Affairs
Marilyn Al-Hassan
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DEFINITION OF A CRISIS/EMERGENCY LEVELS
For the purposes of this plan there are three types of crisis. They are defined below. Type #1
does not involve the coordination of the Crisis Management Groups while Types #2 and #3 will
require their coordination.
Any member of Argosy University’s faculty or staff is authorized to make a decision to call 911.
When in doubt, it is the campus’s policy to err on the side of caution. After reporting an incident
to the 911 operator, the caller should contact a member of the CMT and then as the situation
merits, EDMC legal council and department managers.
The President or his/her designate will assess the elements of the crisis and determine what
level of crisis faces Argosy University, Inland Empire based on the following criteria:
Type 1 – Minor Emergency
This is a minor department or building crisis that can be resolved with existing campus
resources or limited help. A Type #1 crisis is usually a one-dimensional event that has a limited
duration and has little or no impact on Argosy University, Inland Empire personnel or operations.
Type 2 – Major Emergency
This is a major incident that involves more than one department or building, and impacts sizable
portions of the campus community. A Type #2 crisis may be a single or a multi-hazard situation,
and often requires considerable coordination with external jurisdictions. Type #2 emergencies
also include imminent events on campus or in the general community that may develop into a
major campus crisis or a full disaster.
Type 3 – Disaster
This is a catastrophic emergency event involving the entire campus and surrounding
community. Immediate resolution of the disaster, which is usually multi-hazard, is beyond the
emergency response capabilities of campus and local resources.
EMERGENCY NOTIFICATION SYSTEM
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Step One: Channel the Information
Any Argosy employee, upon learning of or suspecting a crisis situation, should contact a
member of the Crisis Management Team immediately. Because time is of the essence in crisis
situations, employees must be especially persistent in tracking down a member of the Crisis
Management Team (CMT). Upon learning of an incident, the CMT calls an emergency meeting.
The CMT immediately contacts Argosy CS and EDMC with news of the crisis.
Step Two: Assemble Crisis Management Team
The CMT will be activated by any member of the Executive Committee upon notification that an
emergency situation has developed which warrants a coordinated response by Argosy
University.
Once notified, the CMT will meet at the designated time, or no longer than two hours from the
time first notified. The location should be central and have easy computer and phone access
which permits on/off campus and long distance calls. For the Inland Empire campus, the team
will meet in the conference room. In the event it is not possible to meet at the campus because
of the type of crisis, the Argosy University, Inland Empire CMT will meet at Embassy Suites,
3663 E. Guasti Rd, Ontario,91761 (909-605-0281).
The CMT will oversee the management of the crisis by taking the following steps:
Step Three: Define the Crisis
The CMT will rely on the support of the entire organization to quickly gather information
pertaining to the crisis; the CMT should research the following before making any public
statements.
What happened?
Develop chronology of events.
Why did it happen?
What is the University going to do about it?
What past actions has Argosy University taken to prevent such a crisis?
What is the status of official investigations?
Names and contact information of those involved.
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Step Four: Prepare the Message
The CMT will discuss appropriate response alternatives for the campus, developing several
courses of action, and then select the best as determined by consensus.
Important Elements:
Concern for the victim(s) and their families.
Communicate how the college is handling the situation.
Demonstrate a solid track record.
Demonstrate preventative measures that Argosy has taken to prevent such a crisis.
Communicate what measures the college will take to prevent such an occurrence from
happening in the future.
Speed of response and completeness of information.
Tool:
Media spokesperson
Fact sheet/press releases
My Campus Alert Emergency Notification System
PR Emergency Alert System for main site and student portal
Step Five: Establish Communication Systems
In times of crisis, the University must be seen by its constituents as actively managing the
situation. For this reason, it is especially important that the college keep its many audiences
apprised of how it is handling the crisis. The CMT should take care to utilize the communication
system that will most effectively reach each audience.
Internal Audiences:
- Employees
- Students
- Parents of students
- Alumni
- Board of Trustees
- Advisory Boards
- EDMC
Communications systems: meetings, e-mail, communication coordinators, department directors,
telephone, fax, newsletters, My Campus Alert Emergency Notification System and website.
External Audiences:
Media Tools: press release, campus website, Send Word Now system, press conference,
media visits, telephone, fax, newsletters and website.
- Employers
- Business partners
- Industry leaders
- Government
- Neighbors
- Accrediting bodies
Educational Partners
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Tools: visits, fax, telephones, websites, e-mail and letters.
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Step Six:
Crisis Audit
In the aftermath of a crisis, the usual response is a strong desire to move forward and resume
the normal activities of the campus. However, in order that the campus is best prepared to
handle the next crisis, the CMT must evaluate how the crisis plan was effective and useful,
where the plan fell short and what changes should be made to the plan
Follow-up Communication
Once the CMT determines that the crisis situation has passed, the campus should communicate
the news to both its internal and external audiences. The message can be disseminated in the
form of a letter, newsletter, or meeting and should outline how the crisis was handled, what we
learned and how we plan to move forward.
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UPDATES, DRILLS AND TRAINING
The Crisis Management Team has overall responsibility for the coordinating and implementing
of the Crisis Management Plan. The team will meet annually to evaluate the emergency
procedures outlined in the plan and to consider revisions and updates.
The Director of Admissions serves as the lead Crisis Plan team member. She will ensure that
each campus building has appropriate building safety monitors assigned and that emergency
evacuation procedures are posted throughout each facility. She will also ensure that the
appropriate first aid and other relevant supplies are accessible in each building.
The lead crisis team member will also ensure that the Crisis Management Team, as first
responders for the campus, trains internally and with outside units as available and appropriate.
Fire drills and other planned evacuations will occur twice yearly to ensure that staff, faculty and
students are comfortable with the emergency process and to minimize chaos, confusion and
possible harm in the event of a real crisis.
RESPONSIBILITIES OF ACADEMIC AND ADMINISTRATIVE UNITS
Crisis Plans
To prepare for their unique roles and responsibilities in an emergency, the academic and
administrative units listed below will prepare a unit-specific written emergency plan that
addresses how each will prepare for and respond to an emergency. Each plan must be
submitted to the Crisis Management Team annually for inclusion in the overall Crisis
Management Plan.
Administrative and Financial Services
o Accounting
o Financial Aid
o Facilities/Security
Academic Affairs
o Each program, to include online and general studies
o Registrar
o Library
Admissions
Communications
Student Services
Information Technology
Department Phone Trees
Each department manager shall maintain a current list of his or her employees’ home telephone
numbers and a departmental phone chain. In the case where emergency contact is necessary,
a member of the Executive Committee will contact department managers to start the phone
chain. Departmental managers will, in turn, contact their respective employees. Each employee
is directed to contact the next person on the list. If unable to contact that person, the caller
20

should leap to the following person on the list in order that the chain is continued. The last
person on the list contacts the top of the chain to report that the chain is complete.
Up-to-date copies of phone trees should be kept at callers’ home residences where they can be
assessed easily in the case of an emergency.
The Human Resource Department will provide an updated phone listing by department semiannually.
21

FIRST AID PROCEDURES- EMT NEEDED
1. Try to remain as calm as possible.
2. Check the scene for safety and eliminate any unsafe conditions. Unless you are
assisting the injured person directly, or have been asked to assist by another employee,
please keep the area clear. Employees should not be loitering in the area, as it may
cause additional stress in an already stressful situation.
3. Contact Wendy Vasquez-Osborn immediately.
4. Check the injured person and assess:
1. Is there severe bleeding?
2. Is the person unconscious? Is there a head injury?
3. Is the person having trouble breathing?
4. Is the person turning colors?
5. If yes, to any of these, call 911 immediately.
Have someone stay with the injured person (preferably a staff or faculty member).
When calling 911, you will need the following information:
1. Exact location of injured person
2. Name and age of injured person
3. Nature of the emergency (what happened?)
4. Condition of the injured person
DO NOT HANG UP UNTIL THE 911 DISPATCHER HANGS UP!!
6. Use your best judgment - if in doubt, call 911!!
7. Ask the student or employee if there is a person they would like to have notified.
8. A student or employee has the right to refuse paramedic or hospital treatment.
9. After the incident, the Associate Director of Student Services will complete an Injury
Report and will provide additional assistance as needed.
10. If deemed appropriate, the Associate Director of Student Services will notify employees,
with a need to know, regarding the status of the employee or student.
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FIRST AID PROCEDURES- BASIC FIRST AID
1. Try to remain as calm as possible.
2. Assess the injury.
3. If the student or employee is able to go with you, take them to the nearest first aid station
and administer the necessary assistance (Wear latex gloves for all first aid care).
4. If the student or employee is unable to go with you, have another employee get the first
aid kit. Administer the necessary assistance (Wear latex gloves for all first aid care).
5. Someone should stay with the injured person at all times and pay attention to any
changes in condition.
6. If the student or employee needs to go to the hospital or go home, Student Services will
assist in arranging transportation if necessary.
7. After the incident, please contact the Associate Director of Student Services to complete
an Injury Report.
IDENTIFIED FIRST AID STATIONS
Each of these locations has a basic first aid kit:
Break room on 2 nd floor
Information Commons on 3 rd floor
AED is located at:
N/A
Bodily Fluid spill kit:
N/A
23

NOTIFYING FAMILY MEMBERS
A member of the Executive Committee should be informed prior to contacting family members
of a student or employee injury or illness.
In the case of an injury or illness, in most cases, the student or employee can indicate who
should be notified. In cases where a student cannot provide that information, the academic file
in the student file room contains emergency contact information. The Human Resources
Department can provide emergency contact information for faculty and staff.
In the event of a serious or life threatening injury, illness, or death, the Associate Director of
Student Services should be contacted immediately to assist with notifying the family. Notification
regarding a student should be done by the Associate Director of Student Services and
Associate Vice President of Academic Affairs. Notification regarding an employee should be
done by the President and the Human Resources Generalist.
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EMERGENCY EVACUATION PLAN AND PROCEDURES
Employees, staff and students should follow the following to ensure safe exit from the building:
1. Stay calm. Stop work immediately. Grab your valuables but do not pack up work
supplies or work in progress.
2. Follow directions for exiting your area. Exit building using nearest stairwell only. Floor
marshals are assigned to ensure safe exit from the building. They will ensure all people
exit safely.
3. Physically challenged individuals are to wait at the stairway on the east side of the
building (away from T.G.I.Fridays) for authorized emergency personnel to assist them. A
staff or faculty member should wait with this individual and instruct another employee to
notify personnel of their whereabouts.
4. After exiting, immediately head a minimum of 100 feet from the building, in the parking
lot by the garage (south east side of the building by the open field).
5. Do not re-enter the building until emergency personnel provide authorization.
6. Emergency evacuation routes are posted at the elevator lobbies. Each area of the
building will have designated persons to check that all offices, classrooms, and
restrooms are evacuated.
7. If instructed to evacuate, determine whether it is safe to use the fire alarm system.
8. In the case of a bomb threat, the fire alarm could activate the bomb. Key personnel will
go to the classrooms and offices to notify people to evacuate. Follow regular evacuation
procedures.
9. If evacuated, no one is allowed in the building until the authorities have deemed the
property safe.
10. The Senior Director of Communications will develop public statement in consultation with
the University Chancellor and campus President.
11. Incident Report Form will be prepared and filed with the Associate Director of Student
Services.
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EMERGENCY EVACUATION PROCEDURE FOR INSTRUCTORS IN THE CLASSROOM
Faculty members are responsible for ensuring the safe exit of all students in their classes.
Faculty members are to remain with their class through the duration of the crisis. A map of the
facility is included at the end of the document to reference the proper building exit strategy.
1. Stay calm. Stop work immediately. Advise students to secure their valuables and
prepare to exit the classroom and the building.
2. Grab your classroom roster, if possible, and direct your students to walk (not run) to the
nearest stairwell for safe exit.
3. Close the classroom door after the last student has exited the classroom.
4. Follow directions for exiting your area of the building. There are emergency exits located
throughout the building. Please see the facility map for a specific list.
Stairways on west & east sides of 2 nd & 3 rd floors.
5. A staff or faculty member should help escort the physically challenged individual out of
the building.
6. Once at the designated rendezvous point, use class roster to identify whether any
students are missing. Notify a Crisis Management Team member if all students are not
accounted for.
7. All faculty members for these classes are to wait with students until clearance is given to
re-enter the building.
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EMERGENCY EVACUATION PROCEDURES FOR FLOOR MARSHALS
In the event of a campus-wide evacuation, the below individuals are designated as Floor
Marshals and Floor Managers to ensure the safe exit of all faculty, staff and students from the
building. The following assigned station posts must be maintained throughout the emergency.
Please direct unassigned staff to exit the building.
1. Stay calm. Stop work immediately. Proceed to your assigned station.
2. Direct all persons down the exit for which you are assisting and on to the rendezvous
point where they should check in with their instructor or department.
3. Ensure that all unassigned people exit the building so that no persons are unaccounted
for.
4. Once the floor is deemed clear by the assigned floor manager, proceed out of the
building and on to the rendezvous point. Prior to exiting, floor managers should ensure
that all classroom and department doors are closed and rooms are clear of people.
5. Do not return to the building unless instructed to do so by a Crisis Management team
member.
Floor Marshals:
Ka Yee Chiu – 3 rd Floor
Mike Andruski – 2 nd Floor
Tanesha Wells – 2 nd Floor
Kay Manning – 2 nd Floor
27

EMERGENCY LOCKDOWN
In a lockdown event, all staff, students, and guests will be directed to remain in the rooms they
are in, close and lock the doors until the crisis has passed and they are notified that it is safe to
move about the building or campus.
The Crisis Management Team will initiate the use of the My Campus Alert Emergency
notification system and notify Floor Managers in the event of a lockdown situation. The Floor
Managers will be expected to communicate the lockdown information in a calm manner to staff,
students and guests within the building.
The Floor Managers should attempt to determine where students, staff, and guests are within
their building and to communicate using the phone system, cell phones, the intercom system or
email without leaving their location. It will be important for the Floor Monitor to present the
information in a calm and orderly manner.
PEOPLE RESPONSIBLE FOR DECLARING A LOCKDOWN
Deborah Markos
Mike Andruski
Wendy Vasquez-Osborn
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SHORT TERM EMERGENCY CONTINGENCY PLAN/RELOCATION
0-48 Hours
If there are injuries, immediately transport injured parties to local hospitals via ambulance and
other emergency vehicles. First-aid trained employees may provide some first aid on-site. An
emergency team, determined by the Crisis Management Team, will maintain a list of students
and employees transported from the site by emergency personnel.
Establish an Information Center on site where information can be gathered and dispersed.
Under the direction of the Director of Admissions, the center will be staffed by Department
Managers and if needed Student Services staff. If additional support is needed, employee
volunteers will be used.
Create and distribute an information sheet with instructions to students and employees
regarding what they need to do in the immediate future (i.e. stay in the area until further
instructions are received, check in with the information center, go home, etc.) Use bullhorns
when necessary.
Depending on the condition of the building, set up a “Retrieval Unit” which would allow a
controlled number of evacuees to gain entrance to the building and to be escorted to their
classrooms/offices to retrieve their belongings. This unit would be staffed with Argosy University
employees.
Make phones available to enable all evacuees to call home/family.
The police or fire department may close down access to the building with the exception of
emergency personnel. In this event, the facilities manager will hire additional security to
maintain watch over the damaged building to protect any salvageable property.
If the emergency is such that evacuees cannot get home:
If the Emergency Services (fire and police) responded to the crisis, they may provide resources
for emergency needs. If needed, call 911 for additional resources.
Student Services and CMT will assist with finding lodging for evacuees. Review options for
temporary lodging for displaced evacuees, including other academic buildings, community
spaces and local hotel and motels. Encourage those who live within walking distance to provide
temporary housing for those who cannot get home immediately.
For those evacuees who cannot get home, have them report in at the Information Center.
Require them to give their names, social security number, home address and phone number
and emergency contact information and record where they will be staying. This information may
be used to account for the whereabouts of all evacuees.
Emergency personnel, CMT and designated employees will check for safety: gas, water,
sewage leaks, downed electric lines and shorts, turn off appropriate utilities, check for building
damage and potential safety problems during after shocks.
Wear protective shoes.
29

Clean up dangerous spills.
Turn on the radio and listen for instructions from public safety agencies.
Don’t use the telephones except for emergency use.
Follow steps outlined in “Emergency Evacuation Contingency” should evacuation of people be
necessary.
Use media statements prepared by the Senior Director of Communications, to provide
information to parents on relocation sites for students and reassure them that everything is
under control.
After the Crisis (48+ Hours)
Use e-mail and voicemail for announcing Wellness Corporation programs that help ease
emotional distress.
Continue public service related programs for two weeks following the event using campus and
off campus media.
Provide counseling services for those student, faculty, and staff who may have lost a friend or a
significant other and/or utilize bereavement services arranged by Student Services.
The President or the Executive Committee representative will hold an Argosy University campus
meeting as soon as possible to thank everyone, give accurate information, get suggestions,
reassure everyone and provide the next steps.
30

CRISIS SITUATIONS
Biohazards…………………………………………………...…………………………………20
Bomb Threats……………………………………………..……………………………………21
Chemical Spill…………………………….……………………………………………………24
Class Cancellation………………………………………………..……………………………25
Communicable Disease……………………………………………………………………….26
Crime in Progress………………….…………………………………………………………..27
Death…………………………….…………………………………………………………...…28
Demonstrations…………………………...……………………………………………………31
Elevator Breakdown…………………………….…..…………………………………………32
Explosion…………………………….…………………………………………………………33
Fall of Foreign Government/War……………………..………………………………………34
Fights…………………………….……………………...………………………………………35
Fire…………………………….……………………...…………………………………………36
Gunfire or Stabbing……………………………………………………………………………37
Harassment – Sexual or Other …………………………………………………………….…39
Hostage Situation/Shooter on Campus…………..…………………………………………40
Natural Disasters…………………………….……...…………………………………………42
Police Officer Requesting Information…………………………………………..………….44
Sexual Assault…………………………….……...……………………………………………46
Substance Abuse…………………………….……..…………………………………………47
Suicide Threat/Attempt………………………………………………………………………..48
Suspicious Package……………………………...……………………………………………50
Theft……………………………………………………………………………………………...51
Transportation Accident……………………….………………………………………………52
31

Utility Failure……………………………………………………………………………….……53
Weapon on Campus…………………………….….…………………..………………………54
32

BIOHAZARDS
Employee or student is exposed to blood, vomit, or other potentially infectious substances.
Universal precautions will be observed by all Argosy employees to prevent contact with blood
and other potentially infectious materials. Under circumstances in which differentiation between
body fluid types is difficult or impossible, all body fluids will be considered potentially infectious.
The underlying concept of universal precaution is that all body fluids are considered to be
infectious.
- Latex glove use is required with any contact with people or contaminated articles in
which direct exposure to blood or other body substances may be anticipated. Gloves
must be removed immediately or as soon as feasible after contact and followed by a 10
second hand wash. Gloves are located in all first aid kits.
- Blood and body substance spills are to be promptly cleaned up by gloved personnel
using a bleach solution. Contact the property manager for clean up.
- Equipment contaminated with blood or other potentially infectious substances must be
cleaned and decontaminated with a bleach solution immediately or as soon as feasible.
- Call maintenance staff to dispose of bloody gauze, gloves, and clean-up materials in a
plastic bag and tie the bag securely. Dispose directly into dumpster.
- Sharp items should be considered as potentially infected and be handled with
extraordinary care to prevent accidental injuries.
- Call building manager for removal and disposal of “sharp container”. Hypodermic
needles should be handled carefully with tongs and gloved hands. Building manager will
wrap needle(s) in a towel and place the needle in a tin can.
- An Incident Report Form should be completed.
33

BOMB THREAT
1. Remain as calm as possible
2. Treat all threats seriously.
3. Try and follow “questions to ask” from the FBI Bomb Data Center.
4. Call 911 and make a report.
5. Do not delay taking action for any reason.
6. Report situation to your supervisor or nearest Executive Committee Member. The
Executive Committee will order the evacuation of the building, if necessary.
6. Do not activate fire alarm for building evacuation, it may set the bomb off. The Crisis
Management Team will go to classrooms and offices and notify people to evacuate.
34

7. QUESTIONS TO ASK- BOMB THREAT QUESTIONNAIRE
Please keep this information near your telephone.
Questions:
1. When is bomb going to explode? ______________________________________
2. Where is it right now? ______________________________________________
3. What does it look like? ______________________________________________
4. What kind of bomb is it? _____________________________________________
5. What will cause it to explode? ________________________________________
6. Did you place the bomb? ____________________________________________
7. Why? ___________________________________________________________
8. What is your address? ______________________________________________
9. What is your name? ________________________________________________
Threat Language
_____ Well-spoken (educated)
_____ Incoherent
_____ Foul
_____ Taped
_____ Message read by threat maker
_____ Irrational
Caller’s Voice
_____ Calm
_____ Nasal
_____ Angry
_____ Stutter
_____ Excited
_____ Lisp
_____ Slow
_____ Raspy
_____ Rapid
_____ Deep
_____ Soft
_____ Ragged
_____ Loud
_____ Clearing Throat
_____ Laughter
_____ Deep Breathing
_____ Crying
_____ Cracking Voice
_____ Normal
_____ Disguised
_____ Distinct
_____ Accent
_____ Slurred
_____ Familiar
_____ Whispered
Who did it sound like?____________________________________________________
Background Sounds
_____ Street noises
_____ Factory machinery
_____ Crockery
_____ Animal noises
_____ Voices
_____ Clear
_____ PA System
_____ Static
_____ Music
_____ Local
35

_____ House noises
_____ Long distance
_____ Motor
_____ Office machinery
_____ Other __________________________________________________________
Write the exact wording of the threat:
____________________________________________________________________________
____________________________________________________________________________
__________________________________________________________
Sex of the caller:
Race:
Age:
____________________
____________________
____________________
Number at which call is received: __________________________________________
Time: ____________________
Date: ____________________
Remarks:
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
Name: ___________________________________
Position: _____________________________
Phone number: __________________
Report call immediately to: 911, your supervisor, or nearest Executive Committee
member.
36

CHEMICAL SPILL
Observe the following procedures in the event of a chemical or radiation spill:
1. Report immediately any spillage of a hazardous chemical or radioactive material by
calling 911, security and/or a member of the CMT.
2. When reporting, be specific about the nature of the material involved and the exact
location of the spill. The CMT will contact the necessary specialized authorities and
medical personnel.
3. Move away from the spill and help keep others away. Do not walk into or touch any of
the spilled substance. Try not to inhale gases, fumes, and smoke.
4. Those who may be contaminated by the spill should avoid contact with others, remain in
the vicinity, and give their names to campus police. As necessary, first aid and cleanup
by specialized authorities should be started at once.
5. The key person on site should vacate the affected area at once and seal it off to prevent
further contamination until the arrival of campus police and personnel from
Environmental Health and Safety Programs.
6. If a building emergency exists, activate the building alarm.
7. Evacuate the building immediately.
8. Do not return to an evacuated building unless told to do so by an authorized official.
37

CLASS CANCELLATION- INCLEMENT WEATHER
Campus administration monitors severe weather conditions. The decision to cancel classes is
made by the University Chancellor, Executive Vice President and campus President in
consultation with the Crisis Management Team.
Classes should be canceled at least two hours prior to scheduled start time.
The CMT will designate a member to place a message on the answering system for the campus
909.472.0800. To activate this procedure, a CMT member must contact. Emergency notification
will be placed on the campus’s main site and student portal site via the PR Emergency Alert
System by the Senior Director of Communications. The My Campus Alert Emergency
Notification System will also be used to send appropriate communications to students and
employees. The messages must be approved by the Crisis Communications Team.
38

COMMUNICABLE DISEASE
A communicable disease is an infectious disease that is spread from person-to-person through
casual contact or respiratory droplet exposure. A significant outbreak is the occurrence of 3 or
more cases of one or more of the following communicable diseases:
• Pandemic Influenza (this includes H1N1 influenza)
• Meningococcal meningitis
• Tuberculosis (TB)
• Measles
• Mumps
• Hepatitis A
• Bioterrorism Event – using a communicable agent
Other less serious infectious diseases, such as chicken pox, influenza, and community acquired
MRSA skin infections will be handled on a case-by-case basis.
The Human Resources Manager should be notified immediately in all known or suspected
cases of the above diseases involving any member of the Argosy University community. The
Human Resources Generalist will notify and activate the crisis response team. This includes
contacting the appropriate state and government local agencies as well as EDMC CS.
The sick employee(s)/student(s) should be isolated in a pre-determined “sick room” until they
can safely return home and/or seek medical treatment, being escorted from the building wearing
a mask to prevent spread of the illness. Students and staff with illness are urged to stay home
until at least 24 hours after they no longer have a fever or signs of a fever (without help of fever
medication) Exposure to someone with the flu alone – without exhibiting any symptoms oneself
– no longer rises to the level of precautionary absence.
The Business Manager will be notified to begin clean up measures and enact preventive
measures for the spread of the disease. As necessary, the Senior Director of Communications
will draft and facilitate dissemination of pertinent information via campus email, campus sites,
My Campus Alert Emergency Notification System and other appropriate outlets.
39

CRIME IN PROGRESS
If you are experiencing a crime you should:
1. Stay calm, give money or meet demands if possible.
2. Call 911.
3. Secure the area and move to a safe environment.
4. Contact a member of the Crisis Management Team as soon as possible.
If you are a witness to a crime in progress, you should:
1. Stay calm and do not get involved with the crime.
2. Call 911.
40

DEATHS- DEATH OF AN EMPLOYEE
- Person aware of employee’s death immediately notifies appropriate Department
Manager.
- Department Manager, usually the supervisor of the deceased, notifies the corresponding
Executive Committee member.
- The Executive Committee member notifies the Human Resources Generalist, the Senior
Director of Communications and the Campus President.
- The Senior Director of Communications, in conjunction with the Human Resources
Generalist, immediately prepares a memo to faculty, and staff regarding the employee’s
death. In some instances, the memo may also be distributed to the other AU’s.
Depending upon the circumstances, a public statement may also be prepared.
- If the deceased was a faculty member, the Associate Vice President of Academic Affairs
attends each of the classes taught to notify students of the instructor’s death.
- The employee’s Department Manager deactivates the voicemail and e-mail of the
deceased.
- The Department Manager or the Human Resources Generalist removes company
property from the deceased employee’s work station.
- The Human Resources Generalist notifies insurance plans, gathers information for the
family of the deceased including life insurance, retirement plan beneficiary, and
distribution process.
- The President’s office sends flowers or “in lieu of” to the family.
- The employee’ supervisor and Human Resources Generalist determine the
appropriateness of a campus memorial service.
- Counseling through the Wellness Corporation will be made available for counseling staff
and students.
- If the death is sudden, or the result of violence or suicide, group debriefings may be
appropriate. Student Services, in conjunction with Wellness Corporation, can make
arrangements for these meetings.
41

DEATH- DEATH OF A STUDENT
- Verify that the deceased student has been properly identified.
- Verify notification of family. Initial notification should impart only the essential information
identifying the administrator by name and title and telephone number for further contact,
the cause of death, and the locality of the deceased student. The family should be asked
to begin making arrangements for someone to come to the campus. The administrator
should make a second contact with the family in a short time to answer questions and
learn of travel and other arrangements made by the family.
Student’s Family Member
Per phone call: If a phone call with information about a family member’s death, or impending
death, is made to the campus:
- Forward the call immediately to the Associate Director of Student Services.
- The Associate Director of Student Services will get information about the family member
from the caller.
- The Associate Director of Student Services will contact the student immediately and
assist him/her with calling the appropriate person to get the information privately.
- The Associate Director of Student Services will provide emotional assistance to the
student as needed. Student Services may also assist the student with arrangements for
getting them home, etc.
- The Associate Director of Student Services will notify the student’s program chair.
In-person notification: If a family member comes to the campus to notify a student of the
death, or impending death, of a family member.
- Contact Student Services to meet with the family member.
- Arrange for the notification to occur in a private office. Ask the family member if having a
staff member present is desired. If so, the Associate Director of Student Services should
remain.
- Notify the appropriate program chair of the situation.
If the student is an international student:
- The Associate Director of Student Services should be the one who notifies the student of
the family member’s death.
- The Associate Director of Student Services will determine the financial impact of the
student if any. The student may need assistance with food, lodging, tuition, etc. until the
situation stabilizes.
42

- Inform the Senior Director of Communications. If there is a student with an identical
name, Argosy University should ask the student to call his/her family so they will not be
alarmed by a news release. The Senior Director of Communications should handle all
contact with the media.
- Notify the President immediately. The President will notify the remaining Executive
Committee members and other appropriate parties.
- Notify the student’s Associate Vice President of Academic Affairs, Dean, instructors,
registrar, financial aid, accounting and Student Services, if applicable.
- If the deceased is an international student, notify the International Student Advisor and
follow the international student guidelines for notification and repatriation.
- Designate staff to oversee the collections and packing of all personal belongings
including campus projects. If necessary, Argosy University should cover the cost of
shipment of the personal belongings if taken from Argosy University.
- Oversee the paperwork and paper flow involved in notifying all campus officials which
might send information to the student’s home address, officially withdrawing the
deceased student from the institution, notifying the student’s instructors arranging for
appropriate refund of tuition and fees and drafting a letter of sympathy for the Campus
President to sign.
- Determine who will be responsible for serving as host to the family while on campus.
- Consider the appropriateness of a campus memorial service.
- Be prepared to explain to the family (a) any local or state ordinances involving autopsies,
death certificates, bank accounts, or moving of the deceased, (b) institutional policies on
tuition refunds (c) how memorial scholarships are established (d) what costs Argosy
University will cover (e) institutional policy concerning posthumous degrees.
- Continue to target and monitor potential risk. Send copy of Incident Report Form to
insurance company.
For the off-campus resident living student with friends or parents, notification is generally
handled by the family or the friends. It would remain the responsibility of the Associate Director
of Student Services to ascertain that such notification has taken place. If it has not, and an
inquiry of emergency services personnel suggests it would be appropriate, the Associate
Director of Student Services should notify the next of kin. The notification of on-campus offices
for administrative purposes still rests with the Associate Director of Student Services.
Depending on the proximity of the next of kin, it may be necessary to work through city police to
contact the nearest police agency to the next of kin. Local police services can access the
appropriate counseling services or clergy to support the next of kin.
Follow-up:
For a reasonable period of time after the student’s death, the Associate Director of Student
43

Services should follow-up with Argosy University offices originally notified. The purpose of the
follow-up is to ascertain that the student’s permanent file contains notation of the student’s
death, that the student will not receive mail, notifications, and billings that are no longer
appropriate.
44

DEMONSTRATIONS
In the event of a demonstration on campus grounds:
1. Keep calm. Resistance may only increase destruction of property and threat to bodily
harm.
2. Gather the following information:
a. Location
b. Approximate number of leaders
c. Size of group
d. Obvious objective or demand of group
e. Describe if group is rational, organized, violent, etc.
3. Call Jon Ris (Unire – Property Management) 909-390-5353
4. Notify a member of the Crisis Management Team
5. Remain near the area but out of harm’s way until security and the CMT arrive.
45

ELEVATOR BREAKDOWN
Crisis: The elevator has stopped operating and people are trapped inside.
- People trapped inside should push the call button inside the elevator. The elevator repair
service is automatically dispatched by pushing the call button.
- Individuals aware of the situation should immediately inform building security.
- Building security will contact management personnel to assist with calming those inside
the elevator informing them that repair has been notified and that the elevator will be
repaired as quickly as possible. Instruct those trapped inside not to pry the doors open
or otherwise crawl out of the elevator.
- If fatalities are involved, the Senior Director of Communications and appropriate campus
personnel will instruct staff, faculty, and students not to speak with any media
representatives. Refer to procedures related to Death of Student or Employee. When
injuries occur, the Associate Director of Student Services will help facilitate
communication with the family.
- The Senior Director of Communications, the University Chancellor and the Campus
President will prepare a statement for public and internal Argosy University
communication.
46

EXPLOSION
Observe the following procedures if you are in a building that suffers an explosion:
1. Leave the building as soon as possible and do not stop to retrieve personal possessions
or make phone calls. If objects are falling around you, get under a sturdy table or desk
until they stop falling. Then leave quickly, watching for weakened floors and stairs and
falling debris.
2. If there is a fire, stay low to the floor and exit the building as quickly as possible.
3. DO NOT USE ELEVATORS.
4. Cover your nose and mouth with a wet cloth or handkerchief. When approaching a
closed door, use the back of your hand to feel the lower, middle, and upper parts of the
door. Never use the palm of your hand or fingers to test for heat. If the door is not hot,
open it slowly and ensure that fire and/or smoke is not blocking your escape route before
continuing. Be prepared to crawl as smoke, poisonous gases and heat rise. If the door is
hot, do not open it, but try to escape through a window. If you are on a high floor, hang a
white or light-colored cloth or rag outside the window to alert fire fighters of your location.
5. If you are trapped in debris, do not light a match. Do not move about or kick up dust.
Cover your mouth with a handkerchief or clothing. Rhythmically tap on a pipe or wall so
rescuers can hear where you are. Use a whistle if one is available. Shout only as a last
resort when you hear sounds and think someone will hear you. Shouting can cause the
inhalation of dangerous amounts of dust.
6. If able to exit the building, follow evacuation procedures.
47

FALL OF FOREIGN GOVERNMENT/WAR
Crisis: Foreign governments, which declare war against other countries, which are invaded
by an aggressor country, or which are overthrown by its own people, create difficult
situations for their citizens who are temporarily studying abroad.
- Student Services will contact the student’s Consulate and the US Immigration and
Naturalization Service, if possible, to determine student options for returning home or
remaining in the US respectively.
- Student Services will contact students who are directly affected by this event to ask
about their concerns, to answer questions, and to determine if they are safe (i.e. are
others directing negative comments at these students).
- The Associate Director of Student Services will find out financial impact on student, if
any. Student may need assistance (food, lodging, tuition, etc.) until the situation
stabilizes. The Associate Director of Student Services will work with the Executive
Committee to determine the level of support and assistance.
- Student Services may set meetings with students to review what is happening and how
they are impacted. Relay information to the President.
- The Associate Director of Student Services will inform the Senior Director of
Communications of students attending Argosy University from the affected countries in
case the media contacts the campus or campus officials.
48

FIGHTS AND PHYSICAL ASSAULT
In the event that a fight breaks out in the campus or a physical assault takes place, the following
procedure should be followed.
If you are a witness/victim of an assault:
1) Do not attempt to interfere/apprehend the assailant
2) Contact Security directly or receptionist. 9-1-1 should be called immediately if the
situation is dangerous or escalating.
3) Follow Medical Emergency section procedures if warranted
Student Services will gather information, inform the campus president and complete an
Incident Report Form.
Campus authorities can assist a student in reporting violations at the student’s request. The
Wellness Corporation is available to assist in providing counseling, emotional support, and
referrals to local hospitals and other services.
If the alleged perpetrator is a student, Security should immediately inform the Associate
Director of Student Services for further investigation and disciplinary action.
If deemed necessary, a public statement will be developed by the University’s Senior
Director of Communications.
Long Term/Preventative:
Ongoing awareness of the campus’s policies on physical assault and the campus
environment.
Early intervention and referral to the Wellness Corporation for counseling, education, etc. of
students displaying inappropriate behaviors for conflict resolution and anger issues.
49

FIRE
1. Upon discovering a fire, close the door to the room where the fire is located.
2. Use your best judgment and, if the fire is small, you may wish to fight it with a fire
extinguisher or a building firehouse. Be sure you are using the proper extinguisher for
the type of fire you are fighting. If you are not sure, read the instructions on the
extinguisher.
a. Fire extinguishers are located in all hallways of the building. All kitchens contain
fire extinguishers, which should be used for kitchen fires only.
3. Call 911. Next, call the front desk receptionist at “0”. Give your name, location, telephone
number, and location of the fire.
4. If the fire is large, or rapidly spreading, evacuate the building immediately. Inform others
in the building that may not have responded to the alarm to evacuate immediately. If the
alarm stops, continue to evacuate. Warn others who may enter the building after the
alarm stops.
5. If time permits, collect valuables and lock files and office doors before leaving. Walk, do
not run, to the nearest stairway exit. Follow Emergency Evacuation Plan.
6. When the fire alarm sounds, do not use elevators. An elevator may become inoperative
and you may be trapped.
7. Notify either safety personnel or fire fighters on the scene if you suspect someone may
be trapped inside the building.
50

GUNFIRE OR STABBING
1. Do not attempt to apprehend or interfere with the assailant(s).
2. Call 911.
3. Notify anyone on the Crisis Management Team.
4. The police will determine the course of action to take to ensure the safety of those in the
vicinity of the incident. If evacuation is necessary, no one is permitted back into the
building until the police or a member of the CMT authorizes re-entry.
5. The Crisis Management Team will designate an Argosy University liaison. The liaison
will wait by the building entrance to meet and guide the emergency personnel. All
communications with authorities will be made by the Campus President or the Senior
Director of Communications. Staff, faculty and students are instructed not to talk to the
media.
6. The liaison will identify key personnel to assist with authorities’ directives. This may
include Security, Crisis Management Team, Academic and Department Managers.
7. The Director of Admissions will provide a copy of the floor plan of the building to the
Police, upon request.
8. The Campus President will instruct the front desk receptionist on how to respond to
phone calls regarding the situation.
Once the immediate crisis is resolved:
- For those indirectly affected by the incident, dismissal should occur after an official
announcement is made regarding what happened.
- For those directly affected by the incident: groups consisting of no more than 20 people
will be de-escalated by a crisis response team and given time to talk and express
concerns or issues prior to dismissal. The emergency services personnel and/or the
Associate Director of Student Services can arrange for a crisis response team.
If injuries and/or death are involved:
- Family members of all casualty victims are notified as soon as possible. The Associate
Director of Student Services will coordinate this communication.
- Follow procedures under “First Aid and or “Death of a Student/Employee”.
- The Senior Director of Communications will set up a phone line providing information to
those that are calling for information.
- Review security measures and make any necessary adjustments.
- The Associate Director of Student Services files an Incident Report Form.
51

- Corporate Legal Counsel is notified of the situation.
- Faculty and staff are advised by the Associate Director of Student Services to identify
and refer those students or employees at high risk for emotional disturbances. These
may include relatives and close friends of the deceased and classmates who may have
witnessed or come upon the death scene.
Long-term:
- Periodic mandatory de-briefing meetings with those directly affected by the incident by
Student Services unless given an outside referral.
- Continue identification of high-risk students and referrals to campus counselors.
- Provide ongoing support and instruction for students and employees who will be giving
testimony or dispositions.
52

HARASSMENT – SEXUAL OR OTHER
Employees or students aware of the incident of harassment should contact the Associate
Director of Student Services or designee and/or the Human Resources Generalist with as
much information about the incident as possible.
The Associate Director of Student Services and the Human Resources Generalist consult to
determine who will conduct the formal investigation.
The Associate Director of Student Services initiates a preliminary investigation and has
student(s) complete an Incident Report Form (available from the Student Services Office). If
it is written harassment, a photograph should be taken or a copy should be made for
documentation.
Depending on the nature of the incident, the Associate Director of Student Services may
notify the Executive Committee regarding the incident.
The Associate Director of Student Services will consult with the appropriate personnel to
contain rumors and when necessary, contact parents of regarding actions to be taken to
address the situation. The Associate Director of Student Services decides who else needs
to be informed of the situation (e.g. the Education Department, parents, Counselors or
International Student Coordinator).
Students involved in the incident will be subject to disciplinary action as deemed appropriate
by the Associate Director of Student Services or designee.
Depending on nature and the circumstances of the incident, a statement will be prepared by
the Associate Director of Student Services with input from the Executive Committee.
Long Term /Preventative:
The Human Resources Generalist conducts educational workshops focusing on prevention
and implications of harassment/discrimination.
53

HOSTAGE TAKING/SHOOTER ON CAMPUS
Should a hostage situation develop at the campus, building security or a member of the CMT
should be notified immediately. The police will be called right away.
If Building Exit is Possible:
If you are in a building with an active shooter and it is possible to do so safely, exit the building
immediately when you become aware of an incident, moving away from the immediate path of
danger and take the following steps:
1. Notify anyone you encounter to exit the building immediately.
2. Evacuate to a safe area away from the danger and take protective cover. Stay there until
help arrives.
3. Call 911 to reach the police. Provide the following information:
a. Your name
b. Location of the incident
c. Your exact location
d. Number of shooters
e. Identification and description of shooters
f. Number of persons who may be involved
g. Injuries to anyone (if known)
h. Advise number and types of weapons (if known)
4. Contact a member of the Crisis Management Team and provide the same information.
If Building Exit is Not Possible:
If you are in a building with an active shooter and exiting the building is not possible, you should:
1. Go to the nearest room or office
2. Close and lock or barricade the door with a desk or heavy object
3. Turn off the lights
4. Seek protective cover
5. Keep quiet and act as if no one is in the room
6. Do not answer the door
7. Call 911 and provide the following information:
a. Your name
b. Location of the incident
c. Your exact location
d. Number of shooters
e. Identification and description of shooters
f. Number of persons who may be involved
g. Injuries to anyone (if known)
h. Advise number and types of weapons (if known)
Wait for police or security to assist you out of the building.
If You Are In a Hostage Situation:
1. Be patient. Time is on your side. Avoid drastic action. The initial 45 minutes are the most
dangerous.
54

2. Follow instructions, be alert, and stay alive. The captor may be emotionally disturbed. Do
not make mistakes that could jeopardize your well-being.
3. Do not speak unless spoken to and then only when necessary.
4. Do not talk down to the captor who may be in an agitated state. Avoid appearing hostile.
5. Maintain eye contact with the captor when possible, but do not stare. Treat the captor
like royalty.
6. Try to rest. Avoid speculating. Comply with instructions as best you can. Avoid
arguments.
7. Expect the unexpected.
8. Be observant. You may be released or escape. The personal safety of others may
depend on your memory.
55

NATURAL DISASTERS
Flood
Floods are the most common and widespread of all natural disasters--except fire. In flood
situations, the following should be followed:
If the flooding is caused by a pipe break, sink overflow or other plumbing problem:
1. During normal business hours, notify security and/or a member of the CMT.
2. Try to identify the source of the water and turn it off if this can be done safely.
If the flooding is caused by heavy rains or winter snow thaw:
1. During normal business hours, notify security and/or a member of the CMT.
Attempt to close doors and windows to prevent additional water from entering the
building, if possible.
2. Focus resources on minimizing the spread of water to other areas of the building.
3. If able:
a. Protect property and records by removing items from floors and /or covering
items with water-resistant coverings.
b. Move items of value to higher ground.
c. Unplug electrical equipment such as computers, printers, etc. if it is safe to do so.
If electrical circuits appear to be getting wet, leave the area immediately.
4. If immediate evacuation is necessary, use the fire alarm system to notify building
occupants.
Tornado
It is virtually impossible to outrun a tornado; therefore, one should seek shelter whenever a
tornado warning is issued.
The National Weather Service issues severe weather warnings using the following terms:
- A “tornado watch” means that tornadoes could develop in the designated area.
- A “tornado warning” means that a tornado has actually been sighted in the area or is
indicated by radar.
- A “severe thunderstorm watch” indicates the possibility of thunderstorms, frequent
lightning and/or damaging winds, hail, and heavy rain.
- A “severe thunderstorm warning” means that a severe thunderstorm has actually been
sighted in the area or is indicated by radar.
Tornadoes occur with little or no warning; thus, little or no advance planning can be
accomplished.
If in a building, one should move away from outside rooms and go to a center hallway. An
interior area at the bottom level of the building is preferable. One should avoid buildings with
wide, free span roofs. If caught outside with no time to reach an inside shelter, lie flat in the
nearest ditch, ravine, or culvert, with hands and arms shielding one’s head. Be sure to leave the
ditch, ravine, or culvert immediately after the tornado has passed to avoid the possibility of flash
flooding. If in an automobile, follow the same rules as outlined above.
Earthquake
During an earthquake, remain calm and quickly follow these steps:
56

1. If indoors, seek refuge in a doorway or under a desk or table. Stay away from glass
windows, shelves, and heavy equipment.
2. If outdoors, move quickly away from buildings, utility poles and other structures.
3. Caution: Always avoid power or utility lines as they may be energized. Know your
assembly location and proceed there as soon as it is safe to do so..
4. After the initial shock, evaluate the situation. If emergency help is necessary, call
emergency services personnel at 911. Do not panic, but protect yourself at all times and
be prepared for after-shocks.
5. Report damaged facilities to security and the CMT. If an emergency exists, they will
activate the building alarm to signal evacuation.
Note: gas leaks and power failures create special hazards.
57

LAW ENFORCEMENT OFFICER REQUESTING INFORMATION
- Always confirm a law enforcement officer identity by requesting badge information and
writing it down. Contact the appropriate parties to verify that the officer has the
appropriate jurisdiction. Refer the officer to the Associate Director of Student Services.
The Associate Director of Student Services will proceed as follows:
If Officer does not have a subpoena
- In compliance with FERPA, the College may provide the following directory information,
if requested, which is personally identifiable information that may be disclosed without
the student's consent unless the student has opted not to have this information
disclosed. (It is recommended, especially if the information requested is lengthy, that
you ask for the police officer to put the request on official stationary.)
o Student's name
o Address: Local, Email and Website
o Telephone number (local)
o Date and place of birth
o Program of study
o Participation in officially recognized activities
o Dates of attendance
o Degrees and certificates awarded
o Most recent previously attended campus
o
o
Photograph of the student, if available
Enrollment status (i.e., enrolled, continuing, future enrolled student, reentry,
leave of absence, etc.)
- In compliance with FERPA, the College may not disclose any other personally
identifiable information from the records of a student without prior written consent of the
student (ex. Class schedule, grades, disciplinary records, attendance records, etc.).
- In addition, we can turn over information to the police if one of the FERPA exceptions
applies, such as when a health and safety emergency exists, or the police have a
subpoena (see below).
If the Officer has a subpoena
- Determine the type of subpoena. If an ex parte subpoena, do not notify student.
- Make copy of subpoena
- Notify the students involved that you have received the subpoena and plan to disclose
the requested information
- Provide only information requested in the subpoena
58

LAW ENFORCEMENT NEEDS TO LOCATE OR ARREST A STUDENT
If a law enforcement official needs to locate or arrest a student and is inquiring if the student is
on the College premises, the campus should:
If the student is registered to be in a class currently running, a college official should take
the law enforcement official to a private office or conference room and have them wait there
while he/she goes to the student’s class and brings the student to the law enforcement official
unless the college official has reason to believe that confronting the student may place him/her
in an unsafe situation.
If the student is not in the class or is not registered to be in class currently running and we
have no knowledge if the student is on campus or of his/her whereabouts on the campus, our
obligation to help the law enforcement official locate the students has been met at that time.
Examples of law enforcement officials include, but are not limited to:
Police officer
Immigration and Customs Enforcement agent
Federal marshal
State trooper
CIA
Sheriff
FBI
Drug Enforcement Agency
59

SEXUAL ASSAULT
1. If the assault is witnessed, do not attempt to interfere or apprehend the assailant. Call
911 immediately.
2. If the person assaulted or who knows of the incident should contact Security or
Associate Director of Student Services. 911 should be contacted immediately.
3. Security or the Associate Director of Student Services will gather information and
complete the Incident Report Form. The Associate Director of Student Services will file
internal reports.
4. Campus authorities can assist a student in reporting violations at a student’s request.
5. If the alleged perpetrator is a student, Associate Director of Student Services will pursue
for further investigation and disciplinary action.
6. Student Services personnel will be available to assist and provide support services,
emotional support, and referral to local hospitals, the Wellness Corporation, crisis
programs, and sexual assault programs.
7. Depending on the nature and the circumstances of the incident the Associate Director of
Student Services, with input from the Executive Committee and the Senior Director of
Communications may prepare a statement.
Long Term/Preventative:
Ongoing training on sexual assault awareness, prevention and procedures for staff, faculty,
residence staff, and students.
Awareness/educational programs to promote awareness and prevention of rape and other
sexual offenses.
60

SUBSTANCE ABUSE
Under the Influence
Crisis: A person is acting drunk, high, or impaired while on campus property or at a
campus-sponsored event.
- In all cases an assumption should not be made about the reason for the condition. The
person in authority observing the situation needs to gather as much information as
possible and should address any concern about observable behavior.
- If the nature of the impairment is unknown, the Associate Director of Student Services
should be contacted to determine the problem and to ensure the individual’s well being.
- Someone impaired or acting under the influence of substances should not be permitted
to stay in the building. They should be asked to leave by the department manager,
Human Resources Generalist or other member of the Executive Committee. If the
individual is cooperative but appears potentially dangerous to him/herself or others due
to the impairment contact the Associate Director of Student Services or the Human
Resources Generalist. The Associate Director of Student Services or the Human
Resources Generalist will call someone (family, roommate, friend, etc.) to escort him or
her home or call a taxi, if no one is available. If the individual is uncooperative, contact
the police.
- The witnessing staff or faculty member will complete the Incident Report Form in as
much detail as possible and submit copies to their Department Manager and to the
Associate Director of Student Services. The Department Manager and Associate
Director of Student Services will determine whom else needs to be involved to handle
the problem based on the nature of the situation.
- The Associate Director of Student Services will take disciplinary action if the incident
involved a student. If an employee, the appropriate Department Manager or Human
Resources Generalist will take action.
Long Term/Preventative:
- Ongoing training for staff, faculty, and students is available about Argosy University’s
Drug-Free environment policy and how to handle situations, consequences or
infractions.
- Ongoing awareness programs are available about substance abuse issues particular to
college students.
- Wellness Corporation may serve as a strong resource for many materials and individual
support.
61

SUICIDE THREAT/ATTEMPT
- In the event that the University has reasonable cause to believe that a student attempted
or will attempt suicide or has engaged in efforts to prepare to commit suicide, the
College will generally require the student to undergo a mandatory assessment at his or
her own expense by an outside licensed mental health professional.
- Such assessment may include but is not limited to a psychological evaluation at a local
hospital and/or emergency room to ensure the safety of the student and the larger
community. The assessment should take place immediately and the student should sign
a release of information allowing the mental health professional to communicate with
campus staff information related to the student’s safety and well-being.
- The purpose of the mandated assessment is to gather information and
recommendations about the student’s condition, his or her need for psychiatric
hospitalization and to provide the student with appropriate psychological and psychiatric
referrals. The College will ask the mental health professional to share information about
what steps the Campus might take to protect the safety of the student and the campus
community at large.
- Students with psychological impairments which affect the student's ability to function in
the campus community (academically, socially or otherwise) may be presented with the
option or requirement for a medical withdrawal or a medical leave of absence.
- Students who have to be hospitalized due to a suicide attempt and/or suicidal ideation
will be placed on an administrative leave of absence which will remain in effect until the
student provides appropriate documentation from a licensed mental healthcare provider
stating that the student can safely return to college and is not believed by the healthcare
provider to present a threat to harm himself/herself or others. Students will remain on an
administrative leave of absence no more than 45 days. Within that 45-day period, the
SCC or appropriate administrative unit will render a decision as to the student’s future
with Argosy University
- Notwithstanding, the Campus at its discretion may set restrictions and/or conditions for
the student to return to Campus including receiving outside counseling and/or signing a
safety contract.
- Argosy University cannot provide the long-term psychological treatment that is
necessary for students experiencing suicidal distress. Because of the serious nature of
attempted suicide and/or suicidal ideation, the student’s parents or other support
person(s) may be contacted by the College and informed of the student's condition. The
Family Educational Rights and Privacy Act (FERPA) permits campus officials to contact
parents without the student’s consent, "if knowledge of the information is necessary to
protect the health and safety of the student or other individuals." If circumstances
indicate further harm may come to a student by contacting family members, other
options may apply. Failure to adhere to the guidelines outlined herein may result in
disciplinary action.
How to help a student
- If you notice any warning signs in a student, there are ways that you can be helpful.
62

- Be honest and express your concerns. For example, “You seemed really down lately; is
something bothering you?”
- Ask directly about thoughts of suicide. For example, “Have you thought of hurting
yourself?” If suicidal thoughts are expressed it is important to contact Hopeline at 1-800-
784-2433. Call 9-1-1 (dial 9 first if using a campus phone) if there is an apparent
immediate threat of suicide.
- Listen and offer emotional support, understanding and patience.
- Convey the message that depression is real, common and treatable. Suicidal feelings
are real and preventable.
- Offer to accompany the student to Student Services for referral to the Wellness
Corporation.
Resources
- If a student needs help, please contact 9-1-1 (dial 9 first if using a campus phone).
Counselors are available through the Wellness Corporation and/or one of the resources
below are also available. The following organizations may also help, providing additional
information about depression and suicide. Argosy University will provide a list of
available psychologists to contact. If you or someone you know is contemplating suicide,
call 1-800-SUICIDE (1-800-784-2433) or www.hopeline.com. National Mental Health
Association 1-800-969-6642 or www.nmha.org/index.cfm. National Institute of Mental
Health 1-800-421-4211 or www.nimh.nih.gov.
63

SUSPICIOUS PACKAGE
1. Evaluate all articles received. Take caution whenever receiving mail or packages of
suspicious origin or questionable content.
2. Do not attempt to touch, open or move any suspicious letter, article or package.
3. If you receive a suspicious item, immediately put it down and do not attempt to move it.
4. Do not panic. Biological agents are not easily aerosolized. The mere act of opening the
item would generally not provide the energy required to project the agent into your
breathing zone.
5. Ask a co-worker to phone the Campus President or member of the CMT immediately.
They will call 911. If you are alone, phone yourself, trying to limit the number of things
you come in contact with. If you have been contaminated, limiting the number of items
you touch can prevent the spread of contamination.
6. Wait for the police to arrive. Do not leave the area. Do not allow others who may have
been in the area where the article was received or opened to leave until the police arrive
and assess the situation.
7. Security will isolate the package and initiate all follow-up activities.
8. A controlled evacuation of the building in which the agent was found will probably occur.
64

THEFT
1. As soon as a theft is discovered on campus and the item is not located in lost and found,
report to security. Ask janitorial staff to check trash cans.
2. Victim is encouraged to file a report with the Ontario police department by calling 909-
395-2001.
3. Complete an incident report form.
4. Encourage victim to check lost and found locations and report found items (if applicable)
to security.
65

TRANSPORTATION ACCIDENT
Transportation accidents include injury or loss of life resulting from accidents involving
Campus-owned and/or operated vehicles or aircraft, as well as commercial conveyances
carrying or otherwise coming in contact with University faculty, staff, or students.
Aircraft Crash/Vehicle Crash on Campus
Because of the unique location of an airport and a major freeway in close proximity to
campuses, the possibility of an aircraft crash or transportation accident on campus must be
considered.
Take the following actions if you are in a structure affected by an aircraft crash:
1. Immediately take cover under tables, desks, and other objects that will give protection
from falling glass or debris.
2. After the effect of the crash and/or fire has subsided, call 911 and notify a CMT member.
Give your name, location, and the nature of the emergency.
3. If necessary, or when directed to do so, activate the building alarm.
4. Follow standard evacuation procedures and report to your designated building assembly
location until an accurate headcount is taken.
5. Depending on structural damage to facilities, Facilities Management may cut off utilities
to the structure for safety purposes.
6. The CMT will coordinate emergency response from non- campus entities such as the
Ontario Fire Department and Ontario Police.
66

UTILITY FAILURE
Notify security and/or a member of the CMT in the event of a major utility failure or if there is
potential danger to building occupants. Follow the standard evacuation procedures if a building
emergency exists. Always observe the following procedures if utility emergencies arise:
Electrical/Light Failure
Assign member of CMT to determine whether anyone is trapped in an elevator or requires
immediate assistance. Determine whether this is a building-related or city-related outage and
plan accordingly.
Campus buildings may not provide sufficient illumination in corridors and stairs for safe exiting.
Utilize flashlights and other sources of light to safely exit the building.
Natural Gas Leak
Cease all operations. Do not switch on lights or any electrical equipment. Electrical arcing can
trigger an explosion.
If the smell is inside and the area can be ventilated via an open window, do so.
Call a member of the CMT immediately. Give your name, location of the leak, and any other
information you feel is useful.
If the situation warrants, a member of the CMT will activate the building alarm and begin
standard evacuation.
Plumbing Failure/Flooding
Cease using all electrical equipment and notify a member of the CMT.
Ventilation Problem
If smoke or other noxious odors come from the ventilation system, immediately notify security
and a member of the CMT immediately. If necessary, cease all operations and vacate the area.
Phone and Network Failure
Notify campus IT immediately. Campus IT will work with Argosy CS IT to restore phone and
network capability.
67

WEAPON ON CAMPUS
Crisis: Student, employees, or visitor has a weapon, such as a gun or knife on campus.
Any situation involving a weapon is potentially dangerous. It is important to assess the
individual’s mental/emotional status before and during a confrontation and proceed only with
caution. Students and employees are only able to carry weapons on campus when a letter
stating the requirement for them to do is filed with the campus from student and/or employee’s
the commanding officer.
Non-threatening situation: Possession of weapon is noted.
- Individual aware of the weapon possession reports the situation to an Executive
Committee member.
- The Executive Committee member will consult with the Associate Director of Student
Services and make a determination regarding who, in addition to Security, should
confront the individual with the weapon. The police may be contacted, if appropriate to
the situation.
- If the individual is a student or employee, he/she will be approached and asked to
remove the weapon from the premises. If the person is a visitor, he/she will be escorted
out of the building by Security.
- If the individual declines to remove the weapon from the premises, Security or the police
will escort him/her from the premises.
- Follow-up disciplinary action will be taken by the Associate Director of Student Services,
if a student, or by appropriate Department Director, if an employee. If the visitor was
visiting students or employees, their host will be subject to disciplinary review by the
Associate Director of Student Services or their department manager.
Threatening situations: A weapon is shown in a menacing manner on campus.
- Do not attempt to apprehend or interfere with the person with the weapon.
- Attempt to retreat discreetly and assist or facilitate others to do likewise.
- As soon as safely possible, call 911. Provide them with your name, location, and
information about the situation including type of weapon, physical description, and
mental state of person with weapon.
- Notify Argosy University security desk and receptionist of the situation and locations to
assist with directing emergency personnel.
- Notify an Executive Committee member of the situation, who will then notify the Campus
President and other members of the Crisis Management Team.
- If needed, the My Campus Alert Emergency Notification System will be used to notify
members of the campus community.
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EMERGENCY CONTACT – CRISIS MANAGEMENT TEAM
Name Extension Home Cell
Deborah Markos 909-472-0670 714-267-1340
Mike Andruski 909-472-0639 909-815-5271
Wendy Vasquez-Osborn 909-472-0625 909-815-5558
Michele Cortez 909-472-0646
Marilyn Al-Hassan 909-472-0675 909-815-0271
Tanesha Wells 909-472-0640
David Ekenstam 909-472-0648 909-908-1530
Gracie Ibarra 909-472-0657
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EMERGENCY CONTACT – CMT ALTERNATE MEMBERS
Name Extension Home Cell
Michael Noel 941-374-3121
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USEFUL PHONE NUMBERS- COMMUNITY RESOURCE GUIDE
Animal Control: 909-947-3517
Building Maintenance: 909-390-5353
Campus Security Provider: 909-974-3189
Fire: 909-395-2002
Gas Company: 800-424-2200
Haz Mat: 800-424-8802
Hospitals: 909-391-0333
Janitorial Services: 909-539-7799
Police: 909-395-2001
Poison Control: 800-222-1222
SoCal Edison: 800-611-1911
72

Argosy University, Inland Empire
3401 Centrelake Dr. Ste. 200, Ontario, CA 91761
Police Statistics (Check One):
Yes, local and/or state law enforcement statistics are included:
X
No, statistics provided by law enforcement were for an unreasonably contiguous area which would not accurately reflect crimes that
occurred on the Institutes' campus, public property, and non-campus buildings or property
No, local and/or state law enforcement agency did not comply with our request for statistics
School Sponsored Housing Locations:
Name of Facility
Address
No Housing (check here):
X
Non Campus Buildings/Property:
Name of Facility
Lake Elsinore Unified School
Distrcit
Address
545 Chaney St, Lake Elsinore, CA 92530
No Non Campus Buildings (check here):
** Public property includes all thoroughfares, streets, sidewalks, and parking facilities that are within
the campus, or immediately adjacent to and accessible from the campus.

Argosy University, Inland Empire
The following statistics show the total criminal offenses, hate crimes and arrests/referrals for campus disciplinary action that occurred on the
Institute's campus, non-campus buildings & property and public property.
Calendar Year
2010 2011 2012
Non-campus Non-campus Non-campus
Criminal Offenses
On Sponsored buildings and Public On Sponsored buildings and Public On Sponsored buildings and Public
Campus Housing property Property** Campus Housing property Property** Campus Housing property Property**
Murder & Non-negligent Manslaughter 0 0 0 0 0 0 0 0 0 0 0 0
Negligent Manslaughter 0 0 0 0 0 0 0 0 0 0 0 0
Forcible Sex Offense 0 0 0 0 0 0 0 0 0 0 0 0
Non-Forcible Sex Offense 0 0 0 0 0 0 0 0 0 0 0 0
Incest 0 0 0 0 0 0 0 0 0 0 0 0
Statutory Rape 0 0 0 0 0 0 0 0 0 0 0 0
Robbery 0 0 0 0 0 0 0 0 0 0 0 0
Aggravated Assault 0 0 0 0 0 0 0 0 0 0 0 0
Burglary 0 0 0 0 0 0 0 0 0 0 0 0
Motor Vehicle Theft 0 0 0 0 0 0 0 0 0 0 0 0
Arson 0 0 0 0 0 0 0 0 0 0 0 0
Totals 0 0 0 0 0 0 0 0 0 0 0 0
The crimes listed above plus any other crimes involving bodily injury reported to local police agencies or to a campus security authority, that manifest
evidence that the victim was intentionally selected because of the victim's actual or perceived race, gender, religion, sexual orientation, ethnicity, or disability
are listed below, according to type of criminal offense and category of prejudice.
Should a hate crime be reported, it will be identified by hate crime category (race, gender, religion, etc.).
2010
Calendar Year
2011 2012
Hate Crimes
Non-campus Non-campus Non-campus
Ethnicity/
On Sponsored buildings and Public On Sponsored buildings and Public On Sponsored buildings and Public
Sexual
National
Campus Housing property Property** Campus Housing property Property** Campus Housing property Property** Race
Religion Orientation Gender Disability Origin
Murder & Non-negligent Manslaughter 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Negligent Manslaughter 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Forcible Sex Offense 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Non-Forcible Sex Offense 0 0 0 0 0 0 0 0 0 0 0 0
Incest 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Statutory Rape 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Robbery 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Agravated Assault 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Burglary 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Motor Vehicle Theft 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Arson 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Simple Assault 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Larceny-Theft 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Intimidation 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Destruction, Damage, Or Vandalism of
Property 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Totals 0 0 0 0 0 0 0 0 0 0 0 0
Arrests/Persons Referred for Campus Disciplinary Action
Calendar Year
2010 2011 2012
Non-campus Non-campus Non-campus
On Sponsored buildings and Public On Sponsored buildings and Public On Sponsored buildings and Public
Campus Housing property Property** Campus Housing property Property** Campus Housing property Property**
Arrests
Weapons: carrying, possessing, etc 0 0 0 0 0 0 0 0 0 0 0 0
Drug Abuse Violations: 0 0 0 0 0 0 0 0 0 0 0 0
Liquor law violations 0 0 0 0 0 0 0 0 0 0 0 0
Disciplinary Actions
Weapons: carrying, possessing, etc 0 0 0 0 0 0 0 0 0 0 0 0
Drug Abuse Violations: 0 0 0 0 0 0 0 0 0 0 0 0
Liquor law violations 0 0 0 0 0 0 0 0 0 0 0 0
Totals 0 0 0 0 0 0 0 0 0 0 0 0

ARGOSY UNIVERSITY
CRISIS MANAGEMENT PLAN
ARGOSY UNIVERSITY, INLAND EMPIRE
REVISED MAY 2, 2013
0

TABLE OF CONTENTS
Section
Page
1. Overview & Purpose 2
2. Crisis Management Team 3
3. Definition of a Crisis/Emergency Levels 4
4. Emergency Notification System 5
5. Updates, Drills and Training 8
6. First Aid Procedures 10
7. Notifying Family Members 12
8. Emergency Evacuation Plans 13
9. Emergency Lockdown Plan 16
10. Emergency Relocation 17
11. Crises
Biohazards 20
Bomb Threats 21
Chemical Spill 24
Class Cancellation 25
Communicable Disease 26
Crime in Progress 27
Death 28
Demonstrations 31
Elevator Breakdown 32
Explosion 33
Fall of Foreign Government/War 34
Fights 35
Fire 36
Gunfire or Stabbing 37
Harassment – Sexual or Other 39
Hostage Situation/Shooter on Campus 40
Natural Disasters 42
Police Officer Requesting Information 44
Sexual Assault 46
Substance Abuse 47
Suicide threat/Attempt 48
Suspicious Package 50
Theft 51
Transportation Accident 52
Utility Failure 53
Weapon on Campus 54
12. Important Phone Numbers 55
13. Building Maps
1

OVERVIEW AND PURPOSE
Purpose:
The purpose of this guide is to outline procedures for the Argosy University, Inland Empire
Crisis Management Plan, define terms, and delineate responsibilities for the Crisis Management
Team.
Overview of Crisis Management:
Argosy University, Inland Empire recognizes the need to be as prepared as possible for crises
and controversies. This document is designed to act as a resource in times of crisis and also a
reminder of the importance of preparing for a possible crisis situation.
The procedures contained in this document reflect the fact that combination goals can be as
vital to address as the physical components of crisis. Experience shows that companies must
not only do the right thing, but must be seen doing the right thing, for example, crisis
management teams need facts to address the situation in which they find themselves, yet are
often as preoccupied with addressing the physical crisis that fact gathering becomes impossible.
Advance preparation and training can help alleviate this problem.
For the purpose of the guide, the definition of a crisis or emergency is any incident occurring on
Argosy University, Inland Empire property, at a campus-sponsored event, or involving staff,
faculty or students that jeopardizes the safety or security of the Argosy University, Inland Empire
community. Examples of emergencies may include: bomb threat, sexual assault, death of
student/employee, major fire or power outages, suicide, natural disaster, legal claims against
the college or irreparable harm to the college’s reputation and business prospects or any
situation that, in the judgment of others, poses a threat of life in danger or property damage.
2

CRISIS MANAGEMENT TEAM (CMT)
Any Argosy University. Inland Empire employee, upon learning of or suspecting a crisis
situation, should contact a member of the Crisis Management Team immediately.
President
Deborah Markos
Campus Director
Open
Director of Accounting & Finance
Mike Andruski
Director of Admissions
Wendy Vasquez-Osborn
Asst. Director of Student Services
Open
Human Resources Generalist
Gracie Ibarra
Assoc. Director of Student Finance
Tanesha Wells
IT Desktop Analyst
David Ekenstam
VP of Academic Affairs
Marilyn Al-Hassan
3

DEFINITION OF A CRISIS/EMERGENCY LEVELS
For the purposes of this plan there are three types of crisis. They are defined below. Type #1
does not involve the coordination of the Crisis Management Groups while Types #2 and #3 will
require their coordination.
Any member of Argosy University’s faculty or staff is authorized to make a decision to call 911.
When in doubt, it is the campus’s policy to err on the side of caution. After reporting an incident
to the 911 operator, the caller should contact a member of the CMT and then as the situation
merits, EDMC legal council and department managers.
The President or his/her designate will assess the elements of the crisis and determine what
level of crisis faces Argosy University, Inland Empire based on the following criteria:
Type 1 – Minor Emergency
This is a minor department or building crisis that can be resolved with existing campus
resources or limited help. A Type #1 crisis is usually a one-dimensional event that has a limited
duration and has little or no impact on Argosy University, Inland Empire personnel or operations.
Type 2 – Major Emergency
This is a major incident that involves more than one department or building, and impacts sizable
portions of the campus community. A Type #2 crisis may be a single or a multi-hazard situation,
and often requires considerable coordination with external jurisdictions. Type #2 emergencies
also include imminent events on campus or in the general community that may develop into a
major campus crisis or a full disaster.
Type 3 – Disaster
This is a catastrophic emergency event involving the entire campus and surrounding
community. Immediate resolution of the disaster, which is usually multi-hazard, is beyond the
emergency response capabilities of campus and local resources.
4

EMERGENCY NOTIFICATION SYSTEM
Step One: Channel the Information
Any Argosy employee, upon learning of or suspecting a crisis situation, should contact a
member of the Crisis Management Team immediately. Because time is of the essence in crisis
situations, employees must be especially persistent in tracking down a member of the Crisis
Management Team (CMT). Upon learning of an incident, the CMT calls an emergency meeting.
The CMT immediately contacts Argosy CS and EDMC with news of the crisis.
Step Two: Assemble Crisis Management Team
The CMT will be activated by any member of the Executive Committee upon notification that an
emergency situation has developed which warrants a coordinated response by Argosy
University.
Once notified, the CMT will meet at the designated time, or no longer than two hours from the
time first notified. The location should be central and have easy computer and phone access
which permits on/off campus and long distance calls. For the Inland Empire campus, the team
will meet in the conference room. In the event it is not possible to meet at the campus because
of the type of crisis, the Argosy University, Inland Empire CMT will meet at Embassy Suites,
3663 E. Guasti Rd, Ontario,91761 (909-605-0281).
The CMT will oversee the management of the crisis by taking the following steps:
Step Three: Define the Crisis
The CMT will rely on the support of the entire organization to quickly gather information
pertaining to the crisis; the CMT should research the following before making any public
statements.
What happened?
Develop chronology of events.
Why did it happen?
What is the University going to do about it?
What past actions has Argosy University taken to prevent such a crisis?
What is the status of official investigations?
Names and contact information of those involved.
5

Step Four: Prepare the Message
The CMT will discuss appropriate response alternatives for the campus, developing several
courses of action, and then select the best as determined by consensus.
Important Elements:
Concern for the victim(s) and their families.
Communicate how the college is handling the situation.
Demonstrate a solid track record.
Demonstrate preventative measures that Argosy has taken to prevent such a crisis.
Communicate what measures the college will take to prevent such an occurrence from
happening in the future.
Speed of response and completeness of information.
Tool:
Media spokesperson
Fact sheet/press releases
My Campus Alert Emergency Notification System
PR Emergency Alert System for main site and student portal
Step Five: Establish Communication Systems
In times of crisis, the University must be seen by its constituents as actively managing the
situation. For this reason, it is especially important that the college keep its many audiences
apprised of how it is handling the crisis. The CMT should take care to utilize the communication
system that will most effectively reach each audience.
Internal Audiences:
- Employees
- Students
- Parents of students
- Alumni
- Board of Trustees
- Advisory Boards
- EDMC
Communications systems: meetings, e-mail, communication coordinators, department directors,
telephone, fax, newsletters, My Campus Alert Emergency Notification System and website.
External Audiences:
Media Tools: press release, campus website, Send Word Now system, press conference,
media visits, telephone, fax, newsletters and website.
- Employers
- Business partners
- Industry leaders
- Government
- Neighbors
- Accrediting bodies
Educational Partners
Tools: visits, fax, telephones, websites, e-mail and letters.
6

Step Six:
Crisis Audit
In the aftermath of a crisis, the usual response is a strong desire to move forward and resume
the normal activities of the campus. However, in order that the campus is best prepared to
handle the next crisis, the CMT must evaluate how the crisis plan was effective and useful,
where the plan fell short and what changes should be made to the plan
Follow-up Communication
Once the CMT determines that the crisis situation has passed, the campus should communicate
the news to both its internal and external audiences. The message can be disseminated in the
form of a letter, newsletter, or meeting and should outline how the crisis was handled, what we
learned and how we plan to move forward.
7

UPDATES, DRILLS AND TRAINING
The Crisis Management Team has overall responsibility for the coordinating and implementing
of the Crisis Management Plan. The team will meet annually to evaluate the emergency
procedures outlined in the plan and to consider revisions and updates.
The Director of Admissions serves as the lead Crisis Plan team member. She will ensure that
each campus building has appropriate building safety monitors assigned and that emergency
evacuation procedures are posted throughout each facility. She will also ensure that the
appropriate first aid and other relevant supplies are accessible in each building.
The lead crisis team member will also ensure that the Crisis Management Team, as first
responders for the campus, trains internally and with outside units as available and appropriate.
Fire drills and other planned evacuations will occur twice yearly to ensure that staff, faculty and
students are comfortable with the emergency process and to minimize chaos, confusion and
possible harm in the event of a real crisis.
RESPONSIBILITIES OF ACADEMIC AND ADMINISTRATIVE UNITS
Crisis Plans
To prepare for their unique roles and responsibilities in an emergency, the academic and
administrative units listed below will prepare a unit-specific written emergency plan that
addresses how each will prepare for and respond to an emergency. Each plan must be
submitted to the Crisis Management Team annually for inclusion in the overall Crisis
Management Plan.
Administrative and Financial Services
o Accounting
o Financial Aid
o Facilities/Security
Academic Affairs
o Each program, to include online and general studies
o Registrar
o Library
Admissions
Communications
Student Services
Information Technology
Department Phone Trees
Each department manager shall maintain a current list of his or her employees’ home telephone
numbers and a departmental phone chain. In the case where emergency contact is necessary,
a member of the Executive Committee will contact department managers to start the phone
chain. Departmental managers will, in turn, contact their respective employees. Each employee
is directed to contact the next person on the list. If unable to contact that person, the caller
should leap to the following person on the list in order that the chain is continued. The last
person on the list contacts the top of the chain to report that the chain is complete.
8

Up-to-date copies of phone trees should be kept at callers’ home residences where they can be
assessed easily in the case of an emergency.
The Human Resource Department will provide an updated phone listing by department semiannually.
9

FIRST AID PROCEDURES- EMT NEEDED
1. Try to remain as calm as possible.
2. Check the scene for safety and eliminate any unsafe conditions. Unless you are
assisting the injured person directly, or have been asked to assist by another employee,
please keep the area clear. Employees should not be loitering in the area, as it may
cause additional stress in an already stressful situation.
3. Contact Wendy Vasquez-Osborn immediately.
4. Check the injured person and assess:
1. Is there severe bleeding?
2. Is the person unconscious? Is there a head injury?
3. Is the person having trouble breathing?
4. Is the person turning colors?
5. If yes, to any of these, call 911 immediately.
Have someone stay with the injured person (preferably a staff or faculty member).
When calling 911, you will need the following information:
1. Exact location of injured person
2. Name and age of injured person
3. Nature of the emergency (what happened?)
4. Condition of the injured person
DO NOT HANG UP UNTIL THE 911 DISPATCHER HANGS UP!!
6. Use your best judgment - if in doubt, call 911!!
7. Ask the student or employee if there is a person they would like to have notified.
8. A student or employee has the right to refuse paramedic or hospital treatment.
9. After the incident, the Associate Director of Student Services will complete an Injury
Report and will provide additional assistance as needed.
10. If deemed appropriate, the Associate Director of Student Services will notify employees,
with a need to know, regarding the status of the employee or student.
10

FIRST AID PROCEDURES- BASIC FIRST AID
1. Try to remain as calm as possible.
2. Assess the injury.
3. If the student or employee is able to go with you, take them to the nearest first aid station
and administer the necessary assistance (Wear latex gloves for all first aid care).
4. If the student or employee is unable to go with you, have another employee get the first
aid kit. Administer the necessary assistance (Wear latex gloves for all first aid care).
5. Someone should stay with the injured person at all times and pay attention to any
changes in condition.
6. If the student or employee needs to go to the hospital or go home, Student Services will
assist in arranging transportation if necessary.
7. After the incident, please contact the Associate Director of Student Services to complete
an Injury Report.
IDENTIFIED FIRST AID STATIONS
Each of these locations has a basic first aid kit:
Break room on 2 nd floor
Information Commons on 3 rd floor
AED is located at:
N/A
Bodily Fluid spill kit:
N/A
11

NOTIFYING FAMILY MEMBERS
A member of the Executive Committee should be informed prior to contacting family members
of a student or employee injury or illness.
In the case of an injury or illness, in most cases, the student or employee can indicate who
should be notified. In cases where a student cannot provide that information, the academic file
in the student file room contains emergency contact information. The Human Resources
Department can provide emergency contact information for faculty and staff.
In the event of a serious or life threatening injury, illness, or death, the Associate Director of
Student Services should be contacted immediately to assist with notifying the family. Notification
regarding a student should be done by the Associate Director of Student Services and
Associate Vice President of Academic Affairs. Notification regarding an employee should be
done by the President and the Human Resources Generalist.
12

EMERGENCY EVACUATION PLAN AND PROCEDURES
Employees, staff and students should follow the following to ensure safe exit from the building:
1. Stay calm. Stop work immediately. Grab your valuables but do not pack up work
supplies or work in progress.
2. Follow directions for exiting your area. Exit building using nearest stairwell only. Floor
marshals are assigned to ensure safe exit from the building. They will ensure all people
exit safely.
3. Physically challenged individuals are to wait at the stairway on the east side of the
building (away from T.G.I.Fridays) for authorized emergency personnel to assist them. A
staff or faculty member should wait with this individual and instruct another employee to
notify personnel of their whereabouts.
4. After exiting, immediately head a minimum of 100 feet from the building, in the parking
lot by the garage (south east side of the building by the open field).
5. Do not re-enter the building until emergency personnel provide authorization.
6. Emergency evacuation routes are posted at the elevator lobbies. Each area of the
building will have designated persons to check that all offices, classrooms, and
restrooms are evacuated.
7. If instructed to evacuate, determine whether it is safe to use the fire alarm system.
8. In the case of a bomb threat, the fire alarm could activate the bomb. Key personnel will
go to the classrooms and offices to notify people to evacuate. Follow regular evacuation
procedures.
9. If evacuated, no one is allowed in the building until the authorities have deemed the
property safe.
10. The Senior Director of Communications will develop public statement in consultation with
the University Chancellor and campus President.
11. Incident Report Form will be prepared and filed with the Associate Director of Student
Services.
13

EMERGENCY EVACUATION PROCEDURE FOR INSTRUCTORS IN THE CLASSROOM
Faculty members are responsible for ensuring the safe exit of all students in their classes.
Faculty members are to remain with their class through the duration of the crisis. A map of the
facility is included at the end of the document to reference the proper building exit strategy.
1. Stay calm. Stop work immediately. Advise students to secure their valuables and
prepare to exit the classroom and the building.
2. Grab your classroom roster, if possible, and direct your students to walk (not run) to the
nearest stairwell for safe exit.
3. Close the classroom door after the last student has exited the classroom.
4. Follow directions for exiting your area of the building. There are emergency exits located
throughout the building. Please see the facility map for a specific list.
Stairways on west & east sides of 2 nd & 3 rd floors.
5. A staff or faculty member should help escort the physically challenged individual out of
the building.
6. Once at the designated rendezvous point, use class roster to identify whether any
students are missing. Notify a Crisis Management Team member if all students are not
accounted for.
7. All faculty members for these classes are to wait with students until clearance is given to
re-enter the building.
14

EMERGENCY EVACUATION PROCEDURES FOR FLOOR MARSHALS
In the event of a campus-wide evacuation, the below individuals are designated as Floor
Marshals and Floor Managers to ensure the safe exit of all faculty, staff and students from the
building. The following assigned station posts must be maintained throughout the emergency.
Please direct unassigned staff to exit the building.
1. Stay calm. Stop work immediately. Proceed to your assigned station.
2. Direct all persons down the exit for which you are assisting and on to the rendezvous
point where they should check in with their instructor or department.
3. Ensure that all unassigned people exit the building so that no persons are unaccounted
for.
4. Once the floor is deemed clear by the assigned floor manager, proceed out of the
building and on to the rendezvous point. Prior to exiting, floor managers should ensure
that all classroom and department doors are closed and rooms are clear of people.
5. Do not return to the building unless instructed to do so by a Crisis Management team
member.
Floor Marshals:
Ka Yee Chiu – 3 rd Floor
Mike Andruski – 2 nd Floor
Tanesha Wells – 2 nd Floor
Kay Manning – 2 nd Floor
15

EMERGENCY LOCKDOWN
In a lockdown event, all staff, students, and guests will be directed to remain in the rooms they
are in, close and lock the doors until the crisis has passed and they are notified that it is safe to
move about the building or campus.
The Crisis Management Team will initiate the use of the My Campus Alert Emergency
notification system and notify Floor Managers in the event of a lockdown situation. The Floor
Managers will be expected to communicate the lockdown information in a calm manner to staff,
students and guests within the building.
The Floor Managers should attempt to determine where students, staff, and guests are within
their building and to communicate using the phone system, cell phones, the intercom system or
email without leaving their location. It will be important for the Floor Monitor to present the
information in a calm and orderly manner.
PEOPLE RESPONSIBLE FOR DECLARING A LOCKDOWN
Deborah Markos
Mike Andruski
Wendy Vasquez-Osborn
16

SHORT TERM EMERGENCY CONTINGENCY PLAN/RELOCATION
0-48 Hours
If there are injuries, immediately transport injured parties to local hospitals via ambulance and
other emergency vehicles. First-aid trained employees may provide some first aid on-site. An
emergency team, determined by the Crisis Management Team, will maintain a list of students
and employees transported from the site by emergency personnel.
Establish an Information Center on site where information can be gathered and dispersed.
Under the direction of the Director of Admissions, the center will be staffed by Department
Managers and if needed Student Services staff. If additional support is needed, employee
volunteers will be used.
Create and distribute an information sheet with instructions to students and employees
regarding what they need to do in the immediate future (i.e. stay in the area until further
instructions are received, check in with the information center, go home, etc.) Use bullhorns
when necessary.
Depending on the condition of the building, set up a “Retrieval Unit” which would allow a
controlled number of evacuees to gain entrance to the building and to be escorted to their
classrooms/offices to retrieve their belongings. This unit would be staffed with Argosy University
employees.
Make phones available to enable all evacuees to call home/family.
The police or fire department may close down access to the building with the exception of
emergency personnel. In this event, the facilities manager will hire additional security to
maintain watch over the damaged building to protect any salvageable property.
If the emergency is such that evacuees cannot get home:
If the Emergency Services (fire and police) responded to the crisis, they may provide resources
for emergency needs. If needed, call 911 for additional resources.
Student Services and CMT will assist with finding lodging for evacuees. Review options for
temporary lodging for displaced evacuees, including other academic buildings, community
spaces and local hotel and motels. Encourage those who live within walking distance to provide
temporary housing for those who cannot get home immediately.
For those evacuees who cannot get home, have them report in at the Information Center.
Require them to give their names, social security number, home address and phone number
and emergency contact information and record where they will be staying. This information may
be used to account for the whereabouts of all evacuees.
Emergency personnel, CMT and designated employees will check for safety: gas, water,
sewage leaks, downed electric lines and shorts, turn off appropriate utilities, check for building
damage and potential safety problems during after shocks.
Wear protective shoes.
Clean up dangerous spills.
Turn on the radio and listen for instructions from public safety agencies.
17

Don’t use the telephones except for emergency use.
Follow steps outlined in “Emergency Evacuation Contingency” should evacuation of people be
necessary.
Use media statements prepared by the Senior Director of Communications, to provide
information to parents on relocation sites for students and reassure them that everything is
under control.
After the Crisis (48+ Hours)
Use e-mail and voicemail for announcing Wellness Corporation programs that help ease
emotional distress.
Continue public service related programs for two weeks following the event using campus and
off campus media.
Provide counseling services for those student, faculty, and staff who may have lost a friend or a
significant other and/or utilize bereavement services arranged by Student Services.
The President or the Executive Committee representative will hold an Argosy University campus
meeting as soon as possible to thank everyone, give accurate information, get suggestions,
reassure everyone and provide the next steps.
18

CRISIS SITUATIONS
Biohazards…………………………………………………...…………………………………20
Bomb Threats……………………………………………..……………………………………21
Chemical Spill…………………………….……………………………………………………24
Class Cancellation………………………………………………..……………………………25
Communicable Disease……………………………………………………………………….26
Crime in Progress………………….…………………………………………………………..27
Death…………………………….…………………………………………………………...…28
Demonstrations…………………………...……………………………………………………31
Elevator Breakdown…………………………….…..…………………………………………32
Explosion…………………………….…………………………………………………………33
Fall of Foreign Government/War……………………..………………………………………34
Fights…………………………….……………………...………………………………………35
Fire…………………………….……………………...…………………………………………36
Gunfire or Stabbing……………………………………………………………………………37
Harassment – Sexual or Other …………………………………………………………….…39
Hostage Situation/Shooter on Campus…………..…………………………………………40
Natural Disasters…………………………….……...…………………………………………42
Police Officer Requesting Information…………………………………………..………….44
Sexual Assault…………………………….……...……………………………………………46
Substance Abuse…………………………….……..…………………………………………47
Suicide Threat/Attempt………………………………………………………………………..48
Suspicious Package……………………………...……………………………………………50
Theft……………………………………………………………………………………………...51
Transportation Accident……………………….………………………………………………52
Utility Failure……………………………………………………………………………….……53
Weapon on Campus…………………………….….…………………..………………………54
19

BIOHAZARDS
Employee or student is exposed to blood, vomit, or other potentially infectious substances.
Universal precautions will be observed by all Argosy employees to prevent contact with blood
and other potentially infectious materials. Under circumstances in which differentiation between
body fluid types is difficult or impossible, all body fluids will be considered potentially infectious.
The underlying concept of universal precaution is that all body fluids are considered to be
infectious.
- Latex glove use is required with any contact with people or contaminated articles in
which direct exposure to blood or other body substances may be anticipated. Gloves
must be removed immediately or as soon as feasible after contact and followed by a 10
second hand wash. Gloves are located in all first aid kits.
- Blood and body substance spills are to be promptly cleaned up by gloved personnel
using a bleach solution. Contact the property manager for clean up.
- Equipment contaminated with blood or other potentially infectious substances must be
cleaned and decontaminated with a bleach solution immediately or as soon as feasible.
- Call maintenance staff to dispose of bloody gauze, gloves, and clean-up materials in a
plastic bag and tie the bag securely. Dispose directly into dumpster.
- Sharp items should be considered as potentially infected and be handled with
extraordinary care to prevent accidental injuries.
- Call building manager for removal and disposal of “sharp container”. Hypodermic
needles should be handled carefully with tongs and gloved hands. Building manager will
wrap needle(s) in a towel and place the needle in a tin can.
- An Incident Report Form should be completed.
20

BOMB THREAT
1. Remain as calm as possible
2. Treat all threats seriously.
3. Try and follow “questions to ask” from the FBI Bomb Data Center.
4. Call 911 and make a report.
5. Do not delay taking action for any reason.
6. Report situation to your supervisor or nearest Executive Committee Member. The
Executive Committee will order the evacuation of the building, if necessary.
6. Do not activate fire alarm for building evacuation, it may set the bomb off. The Crisis
Management Team will go to classrooms and offices and notify people to evacuate.
21

7. QUESTIONS TO ASK- BOMB THREAT QUESTIONNAIRE
Please keep this information near your telephone.
Questions:
1. When is bomb going to explode? ______________________________________
2. Where is it right now? ______________________________________________
3. What does it look like? ______________________________________________
4. What kind of bomb is it? _____________________________________________
5. What will cause it to explode? ________________________________________
6. Did you place the bomb? ____________________________________________
7. Why? ___________________________________________________________
8. What is your address? ______________________________________________
9. What is your name? ________________________________________________
Threat Language
_____ Well-spoken (educated)
_____ Incoherent
_____ Foul
_____ Taped
_____ Message read by threat maker
_____ Irrational
Caller’s Voice
_____ Calm
_____ Nasal
_____ Angry
_____ Stutter
_____ Excited
_____ Lisp
_____ Slow
_____ Raspy
_____ Rapid
_____ Deep
_____ Soft
_____ Ragged
_____ Loud
_____ Clearing Throat
_____ Laughter
_____ Deep Breathing
_____ Crying
_____ Cracking Voice
_____ Normal
_____ Disguised
_____ Distinct
_____ Accent
_____ Slurred
_____ Familiar
_____ Whispered
Who did it sound like?____________________________________________________
Background Sounds
_____ Street noises
_____ Factory machinery
_____ Crockery
_____ Animal noises
_____ Voices
_____ Clear
_____ PA System
_____ Static
_____ Music
_____ Local
_____ House noises
_____ Long distance
_____ Motor
_____ Office machinery
22

_____ Other __________________________________________________________
Write the exact wording of the threat:
____________________________________________________________________________
____________________________________________________________________________
__________________________________________________________
Sex of the caller:
Race:
Age:
____________________
____________________
____________________
Number at which call is received: __________________________________________
Time: ____________________
Date: ____________________
Remarks:
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
Name: ___________________________________
Position: _____________________________
Phone number: __________________
Report call immediately to: 911, your supervisor, or nearest Executive Committee
member.
23

CHEMICAL SPILL
Observe the following procedures in the event of a chemical or radiation spill:
1. Report immediately any spillage of a hazardous chemical or radioactive material by
calling 911, security and/or a member of the CMT.
2. When reporting, be specific about the nature of the material involved and the exact
location of the spill. The CMT will contact the necessary specialized authorities and
medical personnel.
3. Move away from the spill and help keep others away. Do not walk into or touch any of
the spilled substance. Try not to inhale gases, fumes, and smoke.
4. Those who may be contaminated by the spill should avoid contact with others, remain in
the vicinity, and give their names to campus police. As necessary, first aid and cleanup
by specialized authorities should be started at once.
5. The key person on site should vacate the affected area at once and seal it off to prevent
further contamination until the arrival of campus police and personnel from
Environmental Health and Safety Programs.
6. If a building emergency exists, activate the building alarm.
7. Evacuate the building immediately.
8. Do not return to an evacuated building unless told to do so by an authorized official.
24

CLASS CANCELLATION- INCLEMENT WEATHER
Campus administration monitors severe weather conditions. The decision to cancel classes is
made by the University Chancellor, Executive Vice President and campus President in
consultation with the Crisis Management Team.
Classes should be canceled at least two hours prior to scheduled start time.
The CMT will designate a member to place a message on the answering system for the campus
909.472.0800. To activate this procedure, a CMT member must contact. Emergency notification
will be placed on the campus’s main site and student portal site via the PR Emergency Alert
System by the Senior Director of Communications. The My Campus Alert Emergency
Notification System will also be used to send appropriate communications to students and
employees. The messages must be approved by the Crisis Communications Team.
25

COMMUNICABLE DISEASE
A communicable disease is an infectious disease that is spread from person-to-person through
casual contact or respiratory droplet exposure. A significant outbreak is the occurrence of 3 or
more cases of one or more of the following communicable diseases:
• Pandemic Influenza (this includes H1N1 influenza)
• Meningococcal meningitis
• Tuberculosis (TB)
• Measles
• Mumps
• Hepatitis A
• Bioterrorism Event – using a communicable agent
Other less serious infectious diseases, such as chicken pox, influenza, and community acquired
MRSA skin infections will be handled on a case-by-case basis.
The Human Resources Manager should be notified immediately in all known or suspected
cases of the above diseases involving any member of the Argosy University community. The
Human Resources Generalist will notify and activate the crisis response team. This includes
contacting the appropriate state and government local agencies as well as EDMC CS.
The sick employee(s)/student(s) should be isolated in a pre-determined “sick room” until they
can safely return home and/or seek medical treatment, being escorted from the building wearing
a mask to prevent spread of the illness. Students and staff with illness are urged to stay home
until at least 24 hours after they no longer have a fever or signs of a fever (without help of fever
medication) Exposure to someone with the flu alone – without exhibiting any symptoms oneself
– no longer rises to the level of precautionary absence.
The Business Manager will be notified to begin clean up measures and enact preventive
measures for the spread of the disease. As necessary, the Senior Director of Communications
will draft and facilitate dissemination of pertinent information via campus email, campus sites,
My Campus Alert Emergency Notification System and other appropriate outlets.
26

CRIME IN PROGRESS
If you are experiencing a crime you should:
1. Stay calm, give money or meet demands if possible.
2. Call 911.
3. Secure the area and move to a safe environment.
4. Contact a member of the Crisis Management Team as soon as possible.
If you are a witness to a crime in progress, you should:
1. Stay calm and do not get involved with the crime.
2. Call 911.
27

DEATHS- DEATH OF AN EMPLOYEE
- Person aware of employee’s death immediately notifies appropriate Department
Manager.
- Department Manager, usually the supervisor of the deceased, notifies the corresponding
Executive Committee member.
- The Executive Committee member notifies the Human Resources Generalist, the Senior
Director of Communications and the Campus President.
- The Senior Director of Communications, in conjunction with the Human Resources
Generalist, immediately prepares a memo to faculty, and staff regarding the employee’s
death. In some instances, the memo may also be distributed to the other AU’s.
Depending upon the circumstances, a public statement may also be prepared.
- If the deceased was a faculty member, the Associate Vice President of Academic Affairs
attends each of the classes taught to notify students of the instructor’s death.
- The employee’s Department Manager deactivates the voicemail and e-mail of the
deceased.
- The Department Manager or the Human Resources Generalist removes company
property from the deceased employee’s work station.
- The Human Resources Generalist notifies insurance plans, gathers information for the
family of the deceased including life insurance, retirement plan beneficiary, and
distribution process.
- The President’s office sends flowers or “in lieu of” to the family.
- The employee’ supervisor and Human Resources Generalist determine the
appropriateness of a campus memorial service.
- Counseling through the Wellness Corporation will be made available for counseling staff
and students.
- If the death is sudden, or the result of violence or suicide, group debriefings may be
appropriate. Student Services, in conjunction with Wellness Corporation, can make
arrangements for these meetings.
28

DEATH- DEATH OF A STUDENT
- Verify that the deceased student has been properly identified.
- Verify notification of family. Initial notification should impart only the essential information
identifying the administrator by name and title and telephone number for further contact,
the cause of death, and the locality of the deceased student. The family should be asked
to begin making arrangements for someone to come to the campus. The administrator
should make a second contact with the family in a short time to answer questions and
learn of travel and other arrangements made by the family.
Student’s Family Member
Per phone call: If a phone call with information about a family member’s death, or impending
death, is made to the campus:
- Forward the call immediately to the Associate Director of Student Services.
- The Associate Director of Student Services will get information about the family member
from the caller.
- The Associate Director of Student Services will contact the student immediately and
assist him/her with calling the appropriate person to get the information privately.
- The Associate Director of Student Services will provide emotional assistance to the
student as needed. Student Services may also assist the student with arrangements for
getting them home, etc.
- The Associate Director of Student Services will notify the student’s program chair.
In-person notification: If a family member comes to the campus to notify a student of the
death, or impending death, of a family member.
- Contact Student Services to meet with the family member.
- Arrange for the notification to occur in a private office. Ask the family member if having a
staff member present is desired. If so, the Associate Director of Student Services should
remain.
- Notify the appropriate program chair of the situation.
If the student is an international student:
- The Associate Director of Student Services should be the one who notifies the student of
the family member’s death.
- The Associate Director of Student Services will determine the financial impact of the
student if any. The student may need assistance with food, lodging, tuition, etc. until the
situation stabilizes.
- Inform the Senior Director of Communications. If there is a student with an identical
name, Argosy University should ask the student to call his/her family so they will not be
alarmed by a news release. The Senior Director of Communications should handle all
contact with the media.
29

- Notify the President immediately. The President will notify the remaining Executive
Committee members and other appropriate parties.
- Notify the student’s Associate Vice President of Academic Affairs, Dean, instructors,
registrar, financial aid, accounting and Student Services, if applicable.
- If the deceased is an international student, notify the International Student Advisor and
follow the international student guidelines for notification and repatriation.
- Designate staff to oversee the collections and packing of all personal belongings
including campus projects. If necessary, Argosy University should cover the cost of
shipment of the personal belongings if taken from Argosy University.
- Oversee the paperwork and paper flow involved in notifying all campus officials which
might send information to the student’s home address, officially withdrawing the
deceased student from the institution, notifying the student’s instructors arranging for
appropriate refund of tuition and fees and drafting a letter of sympathy for the Campus
President to sign.
- Determine who will be responsible for serving as host to the family while on campus.
- Consider the appropriateness of a campus memorial service.
- Be prepared to explain to the family (a) any local or state ordinances involving autopsies,
death certificates, bank accounts, or moving of the deceased, (b) institutional policies on
tuition refunds (c) how memorial scholarships are established (d) what costs Argosy
University will cover (e) institutional policy concerning posthumous degrees.
- Continue to target and monitor potential risk. Send copy of Incident Report Form to
insurance company.
For the off-campus resident living student with friends or parents, notification is generally
handled by the family or the friends. It would remain the responsibility of the Associate Director
of Student Services to ascertain that such notification has taken place. If it has not, and an
inquiry of emergency services personnel suggests it would be appropriate, the Associate
Director of Student Services should notify the next of kin. The notification of on-campus offices
for administrative purposes still rests with the Associate Director of Student Services.
Depending on the proximity of the next of kin, it may be necessary to work through city police to
contact the nearest police agency to the next of kin. Local police services can access the
appropriate counseling services or clergy to support the next of kin.
Follow-up:
For a reasonable period of time after the student’s death, the Associate Director of Student
Services should follow-up with Argosy University offices originally notified. The purpose of the
follow-up is to ascertain that the student’s permanent file contains notation of the student’s
death, that the student will not receive mail, notifications, and billings that are no longer
appropriate.
30

DEMONSTRATIONS
In the event of a demonstration on campus grounds:
1. Keep calm. Resistance may only increase destruction of property and threat to bodily
harm.
2. Gather the following information:
a. Location
b. Approximate number of leaders
c. Size of group
d. Obvious objective or demand of group
e. Describe if group is rational, organized, violent, etc.
3. Call Jon Ris (Unire – Property Management) 909-390-5353
4. Notify a member of the Crisis Management Team
5. Remain near the area but out of harm’s way until security and the CMT arrive.
31

ELEVATOR BREAKDOWN
Crisis: The elevator has stopped operating and people are trapped inside.
- People trapped inside should push the call button inside the elevator. The elevator repair
service is automatically dispatched by pushing the call button.
- Individuals aware of the situation should immediately inform building security.
- Building security will contact management personnel to assist with calming those inside
the elevator informing them that repair has been notified and that the elevator will be
repaired as quickly as possible. Instruct those trapped inside not to pry the doors open
or otherwise crawl out of the elevator.
- If fatalities are involved, the Senior Director of Communications and appropriate campus
personnel will instruct staff, faculty, and students not to speak with any media
representatives. Refer to procedures related to Death of Student or Employee. When
injuries occur, the Associate Director of Student Services will help facilitate
communication with the family.
- The Senior Director of Communications, the University Chancellor and the Campus
President will prepare a statement for public and internal Argosy University
communication.
32

EXPLOSION
Observe the following procedures if you are in a building that suffers an explosion:
1. Leave the building as soon as possible and do not stop to retrieve personal possessions
or make phone calls. If objects are falling around you, get under a sturdy table or desk
until they stop falling. Then leave quickly, watching for weakened floors and stairs and
falling debris.
2. If there is a fire, stay low to the floor and exit the building as quickly as possible.
3. DO NOT USE ELEVATORS.
4. Cover your nose and mouth with a wet cloth or handkerchief. When approaching a
closed door, use the back of your hand to feel the lower, middle, and upper parts of the
door. Never use the palm of your hand or fingers to test for heat. If the door is not hot,
open it slowly and ensure that fire and/or smoke is not blocking your escape route before
continuing. Be prepared to crawl as smoke, poisonous gases and heat rise. If the door is
hot, do not open it, but try to escape through a window. If you are on a high floor, hang a
white or light-colored cloth or rag outside the window to alert fire fighters of your location.
5. If you are trapped in debris, do not light a match. Do not move about or kick up dust.
Cover your mouth with a handkerchief or clothing. Rhythmically tap on a pipe or wall so
rescuers can hear where you are. Use a whistle if one is available. Shout only as a last
resort when you hear sounds and think someone will hear you. Shouting can cause the
inhalation of dangerous amounts of dust.
6. If able to exit the building, follow evacuation procedures.
33

FALL OF FOREIGN GOVERNMENT/WAR
Crisis: Foreign governments, which declare war against other countries, which are
invaded by an aggressor country, or which are overthrown by its own people, create
difficult situations for their citizens who are temporarily studying abroad.
- Student Services will contact the student’s Consulate and the US Immigration and
Naturalization Service, if possible, to determine student options for returning home or
remaining in the US respectively.
- Student Services will contact students who are directly affected by this event to ask
about their concerns, to answer questions, and to determine if they are safe (i.e. are
others directing negative comments at these students).
- The Associate Director of Student Services will find out financial impact on student, if
any. Student may need assistance (food, lodging, tuition, etc.) until the situation
stabilizes. The Associate Director of Student Services will work with the Executive
Committee to determine the level of support and assistance.
- Student Services may set meetings with students to review what is happening and how
they are impacted. Relay information to the President.
- The Associate Director of Student Services will inform the Senior Director of
Communications of students attending Argosy University from the affected countries in
case the media contacts the campus or campus officials.
34

FIGHTS AND PHYSICAL ASSAULT
In the event that a fight breaks out in the campus or a physical assault takes place, the following
procedure should be followed.
If you are a witness/victim of an assault:
1) Do not attempt to interfere/apprehend the assailant
2) Contact Security directly or receptionist. 9-1-1 should be called immediately if the
situation is dangerous or escalating.
3) Follow Medical Emergency section procedures if warranted
Student Services will gather information, inform the campus president and complete an
Incident Report Form.
Campus authorities can assist a student in reporting violations at the student’s request. The
Wellness Corporation is available to assist in providing counseling, emotional support, and
referrals to local hospitals and other services.
If the alleged perpetrator is a student, Security should immediately inform the Associate
Director of Student Services for further investigation and disciplinary action.
If deemed necessary, a public statement will be developed by the University’s Senior
Director of Communications.
Long Term/Preventative:
Ongoing awareness of the campus’s policies on physical assault and the campus
environment.
Early intervention and referral to the Wellness Corporation for counseling, education, etc. of
students displaying inappropriate behaviors for conflict resolution and anger issues.
35

FIRE
1. Upon discovering a fire, close the door to the room where the fire is located.
2. Use your best judgment and, if the fire is small, you may wish to fight it with a fire
extinguisher or a building firehouse. Be sure you are using the proper extinguisher for
the type of fire you are fighting. If you are not sure, read the instructions on the
extinguisher.
a. Fire extinguishers are located in all hallways of the building. All kitchens contain
fire extinguishers, which should be used for kitchen fires only.
3. Call 911. Next, call the front desk receptionist at “0”. Give your name, location, telephone
number, and location of the fire.
4. If the fire is large, or rapidly spreading, evacuate the building immediately. Inform others
in the building that may not have responded to the alarm to evacuate immediately. If the
alarm stops, continue to evacuate. Warn others who may enter the building after the
alarm stops.
5. If time permits, collect valuables and lock files and office doors before leaving. Walk, do
not run, to the nearest stairway exit. Follow Emergency Evacuation Plan.
6. When the fire alarm sounds, do not use elevators. An elevator may become inoperative
and you may be trapped.
7. Notify either safety personnel or fire fighters on the scene if you suspect someone may
be trapped inside the building.
36

GUNFIRE OR STABBING
1. Do not attempt to apprehend or interfere with the assailant(s).
2. Call 911.
3. Notify anyone on the Crisis Management Team.
4. The police will determine the course of action to take to ensure the safety of those in the
vicinity of the incident. If evacuation is necessary, no one is permitted back into the
building until the police or a member of the CMT authorizes re-entry.
5. The Crisis Management Team will designate an Argosy University liaison. The liaison
will wait by the building entrance to meet and guide the emergency personnel. All
communications with authorities will be made by the Campus President or the Senior
Director of Communications. Staff, faculty and students are instructed not to talk to the
media.
6. The liaison will identify key personnel to assist with authorities’ directives. This may
include Security, Crisis Management Team, Academic and Department Managers.
7. The Director of Admissions will provide a copy of the floor plan of the building to the
Police, upon request.
8. The Campus President will instruct the front desk receptionist on how to respond to
phone calls regarding the situation.
Once the immediate crisis is resolved:
- For those indirectly affected by the incident, dismissal should occur after an official
announcement is made regarding what happened.
- For those directly affected by the incident: groups consisting of no more than 20 people
will be de-escalated by a crisis response team and given time to talk and express
concerns or issues prior to dismissal. The emergency services personnel and/or the
Associate Director of Student Services can arrange for a crisis response team.
If injuries and/or death are involved:
- Family members of all casualty victims are notified as soon as possible. The Associate
Director of Student Services will coordinate this communication.
- Follow procedures under “First Aid and or “Death of a Student/Employee”.
- The Senior Director of Communications will set up a phone line providing information to
those that are calling for information.
- Review security measures and make any necessary adjustments.
- The Associate Director of Student Services files an Incident Report Form.
- Corporate Legal Counsel is notified of the situation.
- Faculty and staff are advised by the Associate Director of Student Services to identify
and refer those students or employees at high risk for emotional disturbances. These
37

Long-term:
may include relatives and close friends of the deceased and classmates who may have
witnessed or come upon the death scene.
- Periodic mandatory de-briefing meetings with those directly affected by the incident by
Student Services unless given an outside referral.
- Continue identification of high-risk students and referrals to campus counselors.
- Provide ongoing support and instruction for students and employees who will be giving
testimony or dispositions.
38

HARASSMENT – SEXUAL OR OTHER
Employees or students aware of the incident of harassment should contact the Associate
Director of Student Services or designee and/or the Human Resources Generalist with as
much information about the incident as possible.
The Associate Director of Student Services and the Human Resources Generalist consult to
determine who will conduct the formal investigation.
The Associate Director of Student Services initiates a preliminary investigation and has
student(s) complete an Incident Report Form (available from the Student Services Office). If
it is written harassment, a photograph should be taken or a copy should be made for
documentation.
Depending on the nature of the incident, the Associate Director of Student Services may
notify the Executive Committee regarding the incident.
The Associate Director of Student Services will consult with the appropriate personnel to
contain rumors and when necessary, contact parents of regarding actions to be taken to
address the situation. The Associate Director of Student Services decides who else needs
to be informed of the situation (e.g. the Education Department, parents, Counselors or
International Student Coordinator).
Students involved in the incident will be subject to disciplinary action as deemed appropriate
by the Associate Director of Student Services or designee.
Depending on nature and the circumstances of the incident, a statement will be prepared by
the Associate Director of Student Services with input from the Executive Committee.
Long Term /Preventative:
The Human Resources Generalist conducts educational workshops focusing on prevention
and implications of harassment/discrimination.
39

HOSTAGE TAKING/SHOOTER ON CAMPUS
Should a hostage situation develop at the campus, building security or a member of the CMT
should be notified immediately. The police will be called right away.
If Building Exit is Possible:
If you are in a building with an active shooter and it is possible to do so safely, exit the building
immediately when you become aware of an incident, moving away from the immediate path of
danger and take the following steps:
1. Notify anyone you encounter to exit the building immediately.
2. Evacuate to a safe area away from the danger and take protective cover. Stay there until
help arrives.
3. Call 911 to reach the police. Provide the following information:
a. Your name
b. Location of the incident
c. Your exact location
d. Number of shooters
e. Identification and description of shooters
f. Number of persons who may be involved
g. Injuries to anyone (if known)
h. Advise number and types of weapons (if known)
4. Contact a member of the Crisis Management Team and provide the same information.
If Building Exit is Not Possible:
If you are in a building with an active shooter and exiting the building is not possible, you should:
1. Go to the nearest room or office
2. Close and lock or barricade the door with a desk or heavy object
3. Turn off the lights
4. Seek protective cover
5. Keep quiet and act as if no one is in the room
6. Do not answer the door
7. Call 911 and provide the following information:
a. Your name
b. Location of the incident
c. Your exact location
d. Number of shooters
e. Identification and description of shooters
f. Number of persons who may be involved
g. Injuries to anyone (if known)
h. Advise number and types of weapons (if known)
Wait for police or security to assist you out of the building.
If You Are In a Hostage Situation:
1. Be patient. Time is on your side. Avoid drastic action. The initial 45 minutes are the most
dangerous.
2. Follow instructions, be alert, and stay alive. The captor may be emotionally disturbed. Do
not make mistakes that could jeopardize your well-being.
3. Do not speak unless spoken to and then only when necessary.
4. Do not talk down to the captor who may be in an agitated state. Avoid appearing hostile.
40

5. Maintain eye contact with the captor when possible, but do not stare. Treat the captor
like royalty.
6. Try to rest. Avoid speculating. Comply with instructions as best you can. Avoid
arguments.
7. Expect the unexpected.
8. Be observant. You may be released or escape. The personal safety of others may
depend on your memory.
41

NATURAL DISASTERS
Flood
Floods are the most common and widespread of all natural disasters--except fire. In flood
situations, the following should be followed:
If the flooding is caused by a pipe break, sink overflow or other plumbing problem:
1. During normal business hours, notify security and/or a member of the CMT.
2. Try to identify the source of the water and turn it off if this can be done safely.
If the flooding is caused by heavy rains or winter snow thaw:
1. During normal business hours, notify security and/or a member of the CMT.
Attempt to close doors and windows to prevent additional water from entering the
building, if possible.
2. Focus resources on minimizing the spread of water to other areas of the building.
3. If able:
a. Protect property and records by removing items from floors and /or covering
items with water-resistant coverings.
b. Move items of value to higher ground.
c. Unplug electrical equipment such as computers, printers, etc. if it is safe to do so.
If electrical circuits appear to be getting wet, leave the area immediately.
4. If immediate evacuation is necessary, use the fire alarm system to notify building
occupants.
Tornado
It is virtually impossible to outrun a tornado; therefore, one should seek shelter whenever a
tornado warning is issued.
The National Weather Service issues severe weather warnings using the following terms:
- A “tornado watch” means that tornadoes could develop in the designated area.
- A “tornado warning” means that a tornado has actually been sighted in the area or is
indicated by radar.
- A “severe thunderstorm watch” indicates the possibility of thunderstorms, frequent
lightning and/or damaging winds, hail, and heavy rain.
- A “severe thunderstorm warning” means that a severe thunderstorm has actually been
sighted in the area or is indicated by radar.
Tornadoes occur with little or no warning; thus, little or no advance planning can be
accomplished.
If in a building, one should move away from outside rooms and go to a center hallway. An
interior area at the bottom level of the building is preferable. One should avoid buildings with
wide, free span roofs. If caught outside with no time to reach an inside shelter, lie flat in the
nearest ditch, ravine, or culvert, with hands and arms shielding one’s head. Be sure to leave the
ditch, ravine, or culvert immediately after the tornado has passed to avoid the possibility of flash
flooding. If in an automobile, follow the same rules as outlined above.
Earthquake
During an earthquake, remain calm and quickly follow these steps:
1. If indoors, seek refuge in a doorway or under a desk or table. Stay away from glass
windows, shelves, and heavy equipment.
2. If outdoors, move quickly away from buildings, utility poles and other structures.
3. Caution: Always avoid power or utility lines as they may be energized. Know your
assembly location and proceed there as soon as it is safe to do so..
42

4. After the initial shock, evaluate the situation. If emergency help is necessary, call
emergency services personnel at 911. Do not panic, but protect yourself at all times and
be prepared for after-shocks.
5. Report damaged facilities to security and the CMT. If an emergency exists, they will
activate the building alarm to signal evacuation.
Note: gas leaks and power failures create special hazards.
43

LAW ENFORCEMENT OFFICER REQUESTING INFORMATION
- Always confirm a law enforcement officer identity by requesting badge information and
writing it down. Contact the appropriate parties to verify that the officer has the
appropriate jurisdiction. Refer the officer to the Associate Director of Student Services.
The Associate Director of Student Services will proceed as follows:
If Officer does not have a subpoena
- In compliance with FERPA, the College may provide the following directory information,
if requested, which is personally identifiable information that may be disclosed without
the student's consent unless the student has opted not to have this information
disclosed. (It is recommended, especially if the information requested is lengthy, that
you ask for the police officer to put the request on official stationary.)
o Student's name
o Address: Local, Email and Website
o Telephone number (local)
o Date and place of birth
o Program of study
o Participation in officially recognized activities
o Dates of attendance
o Degrees and certificates awarded
o Most recent previously attended campus
o
o
Photograph of the student, if available
Enrollment status (i.e., enrolled, continuing, future enrolled student, reentry,
leave of absence, etc.)
- In compliance with FERPA, the College may not disclose any other personally
identifiable information from the records of a student without prior written consent of the
student (ex. Class schedule, grades, disciplinary records, attendance records, etc.).
- In addition, we can turn over information to the police if one of the FERPA exceptions
applies, such as when a health and safety emergency exists, or the police have a
subpoena (see below).
If the Officer has a subpoena
- Determine the type of subpoena. If an ex parte subpoena, do not notify student.
- Make copy of subpoena
- Notify the students involved that you have received the subpoena and plan to disclose
the requested information
- Provide only information requested in the subpoena
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LAW ENFORCEMENT NEEDS TO LOCATE OR ARREST A STUDENT
If a law enforcement official needs to locate or arrest a student and is inquiring if the student is
on the College premises, the campus should:
If the student is registered to be in a class currently running, a college official should take
the law enforcement official to a private office or conference room and have them wait there
while he/she goes to the student’s class and brings the student to the law enforcement official
unless the college official has reason to believe that confronting the student may place him/her
in an unsafe situation.
If the student is not in the class or is not registered to be in class currently running and we
have no knowledge if the student is on campus or of his/her whereabouts on the campus, our
obligation to help the law enforcement official locate the students has been met at that time.
Examples of law enforcement officials include, but are not limited to:
Police officer
Immigration and Customs Enforcement agent
Federal marshal
State trooper
CIA
Sheriff
FBI
Drug Enforcement Agency
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SEXUAL ASSAULT
1. If the assault is witnessed, do not attempt to interfere or apprehend the assailant. Call
911 immediately.
2. If the person assaulted or who knows of the incident should contact Security or
Associate Director of Student Services. 911 should be contacted immediately.
3. Security or the Associate Director of Student Services will gather information and
complete the Incident Report Form. The Associate Director of Student Services will file
internal reports.
4. Campus authorities can assist a student in reporting violations at a student’s request.
5. If the alleged perpetrator is a student, Associate Director of Student Services will pursue
for further investigation and disciplinary action.
6. Student Services personnel will be available to assist and provide support services,
emotional support, and referral to local hospitals, the Wellness Corporation, crisis
programs, and sexual assault programs.
7. Depending on the nature and the circumstances of the incident the Associate Director of
Student Services, with input from the Executive Committee and the Senior Director of
Communications may prepare a statement.
Long Term/Preventative:
Ongoing training on sexual assault awareness, prevention and procedures for staff, faculty,
residence staff, and students.
Awareness/educational programs to promote awareness and prevention of rape and other
sexual offenses.
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SUBSTANCE ABUSE
Under the Influence
Crisis: A person is acting drunk, high, or impaired while on campus property or at a
campus-sponsored event.
- In all cases an assumption should not be made about the reason for the condition. The
person in authority observing the situation needs to gather as much information as
possible and should address any concern about observable behavior.
- If the nature of the impairment is unknown, the Associate Director of Student Services
should be contacted to determine the problem and to ensure the individual’s well being.
- Someone impaired or acting under the influence of substances should not be permitted
to stay in the building. They should be asked to leave by the department manager,
Human Resources Generalist or other member of the Executive Committee. If the
individual is cooperative but appears potentially dangerous to him/herself or others due
to the impairment contact the Associate Director of Student Services or the Human
Resources Generalist. The Associate Director of Student Services or the Human
Resources Generalist will call someone (family, roommate, friend, etc.) to escort him or
her home or call a taxi, if no one is available. If the individual is uncooperative, contact
the police.
- The witnessing staff or faculty member will complete the Incident Report Form in as
much detail as possible and submit copies to their Department Manager and to the
Associate Director of Student Services. The Department Manager and Associate
Director of Student Services will determine whom else needs to be involved to handle
the problem based on the nature of the situation.
- The Associate Director of Student Services will take disciplinary action if the incident
involved a student. If an employee, the appropriate Department Manager or Human
Resources Generalist will take action.
Long Term/Preventative:
- Ongoing training for staff, faculty, and students is available about Argosy University’s
Drug-Free environment policy and how to handle situations, consequences or
infractions.
- Ongoing awareness programs are available about substance abuse issues particular to
college students.
- Wellness Corporation may serve as a strong resource for many materials and individual
support.
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SUICIDE THREAT/ATTEMPT
- In the event that the University has reasonable cause to believe that a student attempted
or will attempt suicide or has engaged in efforts to prepare to commit suicide, the
College will generally require the student to undergo a mandatory assessment at his or
her own expense by an outside licensed mental health professional.
- Such assessment may include but is not limited to a psychological evaluation at a local
hospital and/or emergency room to ensure the safety of the student and the larger
community. The assessment should take place immediately and the student should sign
a release of information allowing the mental health professional to communicate with
campus staff information related to the student’s safety and well-being.
- The purpose of the mandated assessment is to gather information and
recommendations about the student’s condition, his or her need for psychiatric
hospitalization and to provide the student with appropriate psychological and psychiatric
referrals. The College will ask the mental health professional to share information about
what steps the Campus might take to protect the safety of the student and the campus
community at large.
- Students with psychological impairments which affect the student's ability to function in
the campus community (academically, socially or otherwise) may be presented with the
option or requirement for a medical withdrawal or a medical leave of absence.
- Students who have to be hospitalized due to a suicide attempt and/or suicidal ideation
will be placed on an administrative leave of absence which will remain in effect until the
student provides appropriate documentation from a licensed mental healthcare provider
stating that the student can safely return to college and is not believed by the healthcare
provider to present a threat to harm himself/herself or others. Students will remain on an
administrative leave of absence no more than 45 days. Within that 45-day period, the
SCC or appropriate administrative unit will render a decision as to the student’s future
with Argosy University
- Notwithstanding, the Campus at its discretion may set restrictions and/or conditions for
the student to return to Campus including receiving outside counseling and/or signing a
safety contract.
- Argosy University cannot provide the long-term psychological treatment that is
necessary for students experiencing suicidal distress. Because of the serious nature of
attempted suicide and/or suicidal ideation, the student’s parents or other support
person(s) may be contacted by the College and informed of the student's condition. The
Family Educational Rights and Privacy Act (FERPA) permits campus officials to contact
parents without the student’s consent, "if knowledge of the information is necessary to
protect the health and safety of the student or other individuals." If circumstances
indicate further harm may come to a student by contacting family members, other
options may apply. Failure to adhere to the guidelines outlined herein may result in
disciplinary action.
How to help a student
- If you notice any warning signs in a student, there are ways that you can be helpful.
- Be honest and express your concerns. For example, “You seemed really down lately; is
something bothering you?”
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- Ask directly about thoughts of suicide. For example, “Have you thought of hurting
yourself?” If suicidal thoughts are expressed it is important to contact Hopeline at 1-800-
784-2433. Call 9-1-1 (dial 9 first if using a campus phone) if there is an apparent
immediate threat of suicide.
- Listen and offer emotional support, understanding and patience.
- Convey the message that depression is real, common and treatable. Suicidal feelings
are real and preventable.
- Offer to accompany the student to Student Services for referral to the Wellness
Corporation.
Resources
- If a student needs help, please contact 9-1-1 (dial 9 first if using a campus phone).
Counselors are available through the Wellness Corporation and/or one of the resources
below are also available. The following organizations may also help, providing additional
information about depression and suicide. Argosy University will provide a list of
available psychologists to contact. If you or someone you know is contemplating suicide,
call 1-800-SUICIDE (1-800-784-2433) or www.hopeline.com. National Mental Health
Association 1-800-969-6642 or www.nmha.org/index.cfm. National Institute of Mental
Health 1-800-421-4211 or www.nimh.nih.gov.
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SUSPICIOUS PACKAGE
1. Evaluate all articles received. Take caution whenever receiving mail or packages of
suspicious origin or questionable content.
2. Do not attempt to touch, open or move any suspicious letter, article or package.
3. If you receive a suspicious item, immediately put it down and do not attempt to move it.
4. Do not panic. Biological agents are not easily aerosolized. The mere act of opening the
item would generally not provide the energy required to project the agent into your
breathing zone.
5. Ask a co-worker to phone the Campus President or member of the CMT immediately.
They will call 911. If you are alone, phone yourself, trying to limit the number of things
you come in contact with. If you have been contaminated, limiting the number of items
you touch can prevent the spread of contamination.
6. Wait for the police to arrive. Do not leave the area. Do not allow others who may have
been in the area where the article was received or opened to leave until the police arrive
and assess the situation.
7. Security will isolate the package and initiate all follow-up activities.
8. A controlled evacuation of the building in which the agent was found will probably occur.
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THEFT
1. As soon as a theft is discovered on campus and the item is not located in lost and found,
report to security. Ask janitorial staff to check trash cans.
2. Victim is encouraged to file a report with the Ontario police department by calling 909-
395-2001.
3. Complete an incident report form.
4. Encourage victim to check lost and found locations and report found items (if applicable)
to security.
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TRANSPORTATION ACCIDENT
Transportation accidents include injury or loss of life resulting from accidents involving
Campus-owned and/or operated vehicles or aircraft, as well as commercial conveyances
carrying or otherwise coming in contact with University faculty, staff, or students.
Aircraft Crash/Vehicle Crash on Campus
Because of the unique location of an airport and a major freeway in close proximity to
campuses, the possibility of an aircraft crash or transportation accident on campus must be
considered.
Take the following actions if you are in a structure affected by an aircraft crash:
1. Immediately take cover under tables, desks, and other objects that will give protection
from falling glass or debris.
2. After the effect of the crash and/or fire has subsided, call 911 and notify a CMT member.
Give your name, location, and the nature of the emergency.
3. If necessary, or when directed to do so, activate the building alarm.
4. Follow standard evacuation procedures and report to your designated building assembly
location until an accurate headcount is taken.
5. Depending on structural damage to facilities, Facilities Management may cut off utilities
to the structure for safety purposes.
6. The CMT will coordinate emergency response from non- campus entities such as the
Ontario Fire Department and Ontario Police.
52

UTILITY FAILURE
Notify security and/or a member of the CMT in the event of a major utility failure or if there is
potential danger to building occupants. Follow the standard evacuation procedures if a building
emergency exists. Always observe the following procedures if utility emergencies arise:
Electrical/Light Failure
Assign member of CMT to determine whether anyone is trapped in an elevator or requires
immediate assistance. Determine whether this is a building-related or city-related outage and
plan accordingly.
Campus buildings may not provide sufficient illumination in corridors and stairs for safe exiting.
Utilize flashlights and other sources of light to safely exit the building.
Natural Gas Leak
Cease all operations. Do not switch on lights or any electrical equipment. Electrical arcing can
trigger an explosion.
If the smell is inside and the area can be ventilated via an open window, do so.
Call a member of the CMT immediately. Give your name, location of the leak, and any other
information you feel is useful.
If the situation warrants, a member of the CMT will activate the building alarm and begin
standard evacuation.
Plumbing Failure/Flooding
Cease using all electrical equipment and notify a member of the CMT.
Ventilation Problem
If smoke or other noxious odors come from the ventilation system, immediately notify security
and a member of the CMT immediately. If necessary, cease all operations and vacate the area.
Phone and Network Failure
Notify campus IT immediately. Campus IT will work with Argosy CS IT to restore phone and
network capability.
53

WEAPON ON CAMPUS
Crisis: Student, employees, or visitor has a weapon, such as a gun or knife on campus.
Any situation involving a weapon is potentially dangerous. It is important to assess the
individual’s mental/emotional status before and during a confrontation and proceed only with
caution. Students and employees are only able to carry weapons on campus when a letter
stating the requirement for them to do is filed with the campus from student and/or employee’s
the commanding officer.
Non-threatening situation: Possession of weapon is noted.
- Individual aware of the weapon possession reports the situation to an Executive
Committee member.
- The Executive Committee member will consult with the Associate Director of Student
Services and make a determination regarding who, in addition to Security, should
confront the individual with the weapon. The police may be contacted, if appropriate to
the situation.
- If the individual is a student or employee, he/she will be approached and asked to
remove the weapon from the premises. If the person is a visitor, he/she will be escorted
out of the building by Security.
- If the individual declines to remove the weapon from the premises, Security or the police
will escort him/her from the premises.
- Follow-up disciplinary action will be taken by the Associate Director of Student Services,
if a student, or by appropriate Department Director, if an employee. If the visitor was
visiting students or employees, their host will be subject to disciplinary review by the
Associate Director of Student Services or their department manager.
Threatening situations: A weapon is shown in a menacing manner on campus.
- Do not attempt to apprehend or interfere with the person with the weapon.
- Attempt to retreat discreetly and assist or facilitate others to do likewise.
- As soon as safely possible, call 911. Provide them with your name, location, and
information about the situation including type of weapon, physical description, and
mental state of person with weapon.
- Notify Argosy University security desk and receptionist of the situation and locations to
assist with directing emergency personnel.
- Notify an Executive Committee member of the situation, who will then notify the Campus
President and other members of the Crisis Management Team.
- If needed, the My Campus Alert Emergency Notification System will be used to notify
members of the campus community.
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EMERGENCY CONTACT – CRISIS MANAGEMENT TEAM
Name Extension Home Cell
Deborah Markos 909-472-0670 619-405-7671 714-267-1340
Mike Andruski 909-472-0639 760-868-2980 909-815-5271
Wendy Vasquez-Osborn 909-472-0625 909-815-5558
Marilyn Al-Hassan 909-472-0675 909-815-0271
Tanesha Wells 909-472-0640 909-731-7958
David Ekenstam 909-472-0648 909-908-1530
Gracie Ibarra 909-472-0657
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EMERGENCY CONTACT – CMT ALTERNATE MEMBERS
Name Extension Home Cell
Michael Noel 941-374-3121
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USEFUL PHONE NUMBERS- COMMUNITY RESOURCE GUIDE
Animal Control: 909-947-3517
Building Maintenance: 909-390-5353
Campus Security Provider: 909-974-3189
Fire: 909-395-2002
Gas Company: 800-424-2200
Haz Mat: 800-424-8802
Hospitals: 909-391-0333
Janitorial Services: 909-539-7799
Police: 909-395-2001
Poison Control: 800-222-1222
SoCal Edison: 800-611-1911
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