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S.M.A.R.T.SM Discharge Protocol - Always Events - Picker Institute

S.M.A.R.T.SM Discharge Protocol - Always Events - Picker Institute

S.M.A.R.T.SM Discharge Protocol - Always Events - Picker Institute

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MSU's % of "Yes" Responses to HCAHPS Question on Providing Written <strong>Discharge</strong><br />

Instructions with options of Yes or No<br />

100.0%<br />

90.0%<br />

% "Yes" Responses<br />

80.0%<br />

70.0%<br />

60.0%<br />

50.0%<br />

40.0%<br />

30.0%<br />

20.0%<br />

10.0%<br />

0.0%<br />

Jan - Mar<br />

2009<br />

Apr - Jun<br />

2009<br />

July - Sep<br />

2009<br />

Oct - Dec<br />

2009<br />

Jan - Mar<br />

2010<br />

Apr - Jun<br />

2010<br />

July - Sep<br />

2010<br />

Oct - Dec<br />

2010<br />

Jan - Mar<br />

2011<br />

Apr - Jun<br />

2011<br />

MSU 87.0% 76.7% 83.8% 92.0% 88.9% 83.3% 76.0% 75.0% 100.0% 89.1%<br />

MSU Benchmark 81.6% 81.6% 83.7% 83.7% 83.7% 83.7% 83.9% 83.9% 83.9% 83.9%

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