S.M.A.R.T.SM Discharge Protocol - Always Events - Picker Institute
S.M.A.R.T.SM Discharge Protocol - Always Events - Picker Institute
S.M.A.R.T.SM Discharge Protocol - Always Events - Picker Institute
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100.0%<br />
MSU's % of "<strong>Always</strong>" Responses to the HCAHPS Question on Nurses Listening<br />
Carefully, with options of <strong>Always</strong>, Usually, Sometimes or Never<br />
90.0%<br />
80.0%<br />
% "<strong>Always</strong>" Responses<br />
70.0%<br />
60.0%<br />
50.0%<br />
40.0%<br />
30.0%<br />
20.0%<br />
10.0%<br />
0.0%<br />
Jan - Mar<br />
2009<br />
Apr - Jun<br />
2009<br />
July - Sep<br />
2009<br />
Oct - Dec<br />
2009<br />
Jan - Mar<br />
2010<br />
Apr - Jun<br />
2010<br />
July - Sep<br />
2010<br />
Oct - Dec<br />
2010<br />
Jan - Mar<br />
2011<br />
Apr - Jun<br />
2011<br />
MSU 80.0% 82.9% 76.7% 75.0% 72.0% 68.5% 74.3% 75.0% 79.2% 82.8%<br />
MSU Benchmark 74.0% 74.0% 73.4% 73.4% 73.4% 73.4% 74.2% 74.2% 74.2% 74.2%
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