S.M.A.R.T.SM Discharge Protocol - Always Events - Picker Institute
S.M.A.R.T.SM Discharge Protocol - Always Events - Picker Institute
S.M.A.R.T.SM Discharge Protocol - Always Events - Picker Institute
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MSU's % of "<strong>Always</strong>" Responses to the HCAHPS Question on Staff Telling What<br />
New Medicines Were for Before Giving with options of <strong>Always</strong>, Usually,<br />
Sometimes or Never<br />
100.0%<br />
90.0%<br />
80.0%<br />
% "<strong>Always</strong>" Responses<br />
70.0%<br />
60.0%<br />
50.0%<br />
40.0%<br />
30.0%<br />
20.0%<br />
10.0%<br />
0.0%<br />
Jan - Mar<br />
2009<br />
Apr - Jun<br />
2009<br />
July - Sep<br />
2009<br />
Oct - Dec<br />
2009<br />
Jan - Mar<br />
2010<br />
Apr - Jun<br />
2010<br />
July - Sep<br />
2010<br />
Oct - Dec<br />
2010<br />
Jan - Mar<br />
2011<br />
Apr - Jun<br />
2011<br />
MSU 81.3% 73.3% 70.4% 84.2% 75.0% 84.0% 73.7% 88.9% 62.5% 67.6%<br />
MSU Benchmark 72.5% 72.5% 74.1% 74.1% 74.1% 74.1% 73.8% 73.8% 73.8% 73.8%
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