Jersey Post Annual Report and Accounts | 2012 - States Assembly

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Jersey Post Annual Report and Accounts | 2012 16
CEO’s Review Our people In a service business like ours, we are heavily dependent on the skills, commitment and customer focus of our people who once again worked hard to meet customer expectations. 2012 was certainly a challenging one for them. A major change to our delivery rounds placed considerable strain on delivery staff as the new arrangements settled down. Staff working in logistics had to endure months of uncertainty to find out just what the implications would be for them of the removal of LVCR. The loss of 18 jobs in this division was very sad but we were at least able to manage this through natural wastage and voluntary redundancy. Given all this change, we were delighted with the results of our staff survey which showed that morale was generally very good and I take this opportunity to thank all staff for the support they have given to the company. Many of our staff also found time to raise £15,300 for our chosen charity Headway Jersey, including being prepared to ‘strip off’ on a cold October morning to appear in our now famous calendar. Postmen and women are well known for going the ‘extra mile’ and this was another great example of that spirit. With a more stable financial position the company was once again able to consider investment in staff development. Four senior staff commenced the Institute of Directors certificate and diploma programmes and the company also launched a bespoke leadership development course in early 2013. We are working hard to engage our people in improving the business either through our back to the floor initiative, staff competitions, formal training, an enhanced appraisal process and by constantly working on improved communication. £ staff raised £15,300 for our chosen charity Headway Jersey Delivering for you 17
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Jersey Post Annual Report and Accounts | 2012 - States Assembly

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