PM Fax T-Mobile Deutschland Deutsch - T-Online

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T-Com’s Technical Customer Service § Europe’s largest service organization § Around 24,500 employees § Around 800 locations throughout Germany § Available 24 hours a day, 365 days a year on 0800 33 02000 (consumers) and 0800 33 01172 (business customers) § 21 million customer calls a year § Successful clearance of 5.9 million faults with customers‘ lines § Installation of 3.3 million analog and digital telephone lines as well as 3.7 million DSL lines § Provision of 66,000 transmission paths for special applications § 11,700 Technical Customer Service vehicles § 98 percent of the fl eet are low-emission vehicles § 470 natural gas-powered cars § Total distance covered by the service technicians: approx. 16 million kilometers a year (All data refer to the 2006 fi nancial year.) !T!!!Com! Erleben Sie’s einfach! Datenblatt_techn_kundend_englisc1 1 25.01.2007 14:44:50 Uhr
Environmental protection and mobility management at T-Com Fleet § 22,957 vehicles, including 766 CNG vehicles § Annual total consumption: around 18.5 million liters of fuel § Around 250 million kilometers driven per year § Average consumption: 7.36 liters/100 kilometers § Objective of the optimized fl eet: procurement of new, economical vehicles, including those running on natural gas, as well as fi tting with soot fi lters § Reduction of CO2 emissions § Route optimization for service assignments Training in how to drive more economically § Systematic training for drivers of company cars § Objective: lower costs and reduced CO2 emissions § In the long-term, up to 12 percent less fuel consumption § Reduced damage to the environment due to less pollutants and less noise § Less wear on the vehicles, reduction of accidents by 25 percent § Less stress for the drivers Environmentally-friendly city mobility § Use of cargo bikes run on fuel cells for service § No CO2 emissions, no soot, no particulate matter, no noise § Range with hydrogen cartridge: up to 250 kilometers § High payload up to a maximum of 100 kilograms § Top speed up to 25 km/h § Objective: reduced environmental impact in city centers § No traffi c jams on your way through the city (All data refer to the 2006 financial year.) !T!!!Com! Erleben Sie’s einfach! Datenblatt_umweltschutz_englisch1 1 25.01.2007 16:56:17 Uhr
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