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BOOK EXCERPT<br />

the mary kay way<br />

Little successes pave the way<br />

to Bigger successes<br />

“giving praise is deeply embedded in the mary Kay marketing philosophy<br />

and we’re quick to give it at every opportunity. in fact, we begin when<br />

someone becomes a new independent beauty consultant. at a skin<br />

care class, after a woman has had a facial, the independent beauty<br />

consultant asks the guests to comment on each other’s improvement.<br />

not only do the women look better, they feel better too – inside and out!<br />

When a woman feels good about herself, it not only generates interest<br />

in <strong>our</strong> products, it often generates interest in becoming an independent<br />

beauty consultant. this is a new and wonderful experience <strong>for</strong> most<br />

women – it’s been a long time between compliments. after she has<br />

become an Independent Beauty Consultant and has given her first skin<br />

care class, her independent sales Director always seeks something<br />

about her to praise. no matter how many mistakes are made during the<br />

first class, the new Independent Beauty Consultant<br />

is told what she did right. even though her reaction<br />

is usually ‘What did i do wrong?’ we respond,<br />

‘let’s talk about what you did right.” only after the<br />

independent beauty consultant has been praised<br />

<strong>for</strong> her strong points will the independent sales<br />

Director offer criticism, always sandwiching it in<br />

between two thick layers of praise.”<br />

did You know... in 1986, mary Kay’s home was included as<br />

one of five or six h<strong>our</strong>ses on a Christmas Parade of Homes fundraiser.<br />

When visitors went to other houses on the showcase of homes, none<br />

of the other owners were there. but when they arrived at mary Kay’s<br />

house, she was at the door and greeted everyone who came into her<br />

home.<br />

PHOTO FLASHBACK<br />

1969: mary Kay presents independent sales Directors with their<br />

christmas gifts: the white purses under the tree.<br />

started marY kaY: may 1997<br />

QUARTER TWO<br />

GO-GIVE TM AWARD WINNER<br />

josée d’anjou<br />

Bromont, qC<br />

deButed as an independent saLes direCtor:<br />

June 1999<br />

personaL: “i studied <strong>for</strong> my b.sc. in nursing and worked in the<br />

field <strong>for</strong> several years be<strong>for</strong>e <strong>get</strong>ting to know Mary Kay. I work out<br />

regularly. i go downhill skiing and scuba diving, i love salsa dancing<br />

and i love to travel. i have a small family, spread far and wide in<br />

distance but very close-knit. i have my father, Jean-guy, and my<br />

sister, natalie, who’s got two adorable little girls with her husband,<br />

William, as well as some uncles, aunts and friends who are very<br />

close. i’m convinced that i have three angels (my two daughters<br />

and my mother) watching over me throughout this world.”<br />

unit name: Les Étoiles du Rêves (stars of Dreams)<br />

goaLs: “my goal is to give women maximum exposure to this<br />

wonderful company and help them all to realize their dreams with<br />

a mary Kay business. my hope is that by sharing this opportunity,<br />

i will reach my goal of becoming an independent elite executive<br />

national sales Director so that the values embraced by <strong>our</strong> founder,<br />

mary Kay ash, will have a solid <strong>foundation</strong> and live on.”<br />

on Being nominated: “At first I asked President Ray Patrick<br />

to repeat what he had just told me, and then i started to cry. so<br />

he said: ‘Don’t cry... it’s good news!’ it really touches me that so<br />

many people took the time to vote <strong>for</strong> me... i feel so lucky to have a<br />

second family at mary Kay with my independent beauty consultants<br />

and sister independent sales Directors. i’m very grateful to my<br />

independent senior sales director, julie ricard, and my<br />

independent national director, angie stoker, <strong>for</strong> passing on<br />

mary Kay’s values, and <strong>for</strong> their availability and unwavering support<br />

when i needed them most... as well as <strong>for</strong> their advice on applying<br />

the golden rule every day.”<br />

– independent executive senior sales director josée d’anjou<br />

enriCHing LiVes: “Josée not only embodies, but truly exhibits,<br />

the heart, the spirit and the legacy mary Kay wanted to share with<br />

every woman. from customers to independent beauty consultants<br />

and independent sales Directors, she shares all the passion that<br />

is mary Kay. it doesn’t matter if they are her unit member or if they<br />

belong to another independent sales Director. to her, they are all<br />

the same, and she compassionately treats them that way. to choose<br />

Josée is to choose a perfect example of mary Kay ash herself.”<br />

– independent sales director Lisa-marie massey<br />

www.marykay.ca Winter 2010/2011 Applause 43

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