2010 ANNUAL REPORT - London Police Service
2010 ANNUAL REPORT - London Police Service
2010 ANNUAL REPORT - London Police Service
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LONDON POLICE SERVICE<br />
<strong>2010</strong> <strong>ANNUAL</strong> <strong>REPORT</strong><br />
“Facta Non Verba” “Deeds Not Words”
MESSAGE FROM THE CHIEF<br />
This past year has been a year of transition for the <strong>London</strong> <strong>Police</strong> <strong>Service</strong>. On June 2 nd , we opened<br />
the new west wing of <strong>Police</strong> Headquarters, officially bringing an end to the first phase of our building<br />
expansion and opening up new office space for our Uniformed Division, including the Traffic<br />
Section, Family Consultant and Victim <strong>Service</strong>s Unit, Community <strong>Service</strong>s Section, and Community<br />
Oriented Response Unit, as well as a new firing range, fitness centre and locker rooms, shift briefing<br />
room, Training Section offices and classrooms. This expansion has provided a much-improved<br />
work environment for the staff of our Uniformed Division.<br />
On July 31 st , <strong>2010</strong>, we said goodbye to Murray Faulkner, who served as our Chief of <strong>Police</strong> for six<br />
years. It was my distinct pleasure to assume command of the <strong>Service</strong> on August 2 nd , recognizing,<br />
as I do, that the strength of the organization is attributable to the men and women who deliver our<br />
services on a daily basis. The appointment of Superintendent Brent Shea to the position of Deputy<br />
Chief, Operations in September added to the Executive Administration area of the <strong>Service</strong>.<br />
Since my appointment in August of <strong>2010</strong>, I have focused on opportunities to increase the transparency of our <strong>Service</strong>, as well as<br />
reaching out to our diverse members to understand the needs of all community members. I have experienced many opportunities to<br />
engage the community publicly through appearances at a number of community events, to highlight our successes and to educate the<br />
community about the <strong>London</strong> <strong>Police</strong> <strong>Service</strong>, and, at the same time, learn from our citizens about our community’s needs.<br />
Over the course of the latter part of the year, some organizational changes were undertaken to assist in moving the organization<br />
forward and a Workload Analysis Committee was established to conduct a comprehensive workload study of the <strong>Service</strong> in relation to<br />
service delivery and resources. This study, to be completed in the spring of 2011, will be instrumental in determining the current and<br />
future strategic direction of the organization, and will include recommendations related to resource requirements, as well as viable<br />
options for alternative service delivery for the immediate future.<br />
As always, I continue to appreciate the hard work and dedication of our members and the partnerships with our various community<br />
agencies and associations who work with us on an ongoing basis to provide the best possible police service to the citizens of <strong>London</strong>. I<br />
also want to express my appreciation to the members of the <strong>London</strong> <strong>Police</strong> <strong>Service</strong>s Board for their support and commitment to the<br />
<strong>London</strong> <strong>Police</strong> <strong>Service</strong> and the <strong>London</strong> community over the past year.<br />
Bradley S. Duncan, M.O.M.<br />
Chief of <strong>Police</strong><br />
“Facta Non Verba” -1- “Deeds Not Words”
MESSAGE FROM THE LONDON POLICE SERVICES BOARD<br />
On behalf of the <strong>London</strong> <strong>Police</strong> <strong>Service</strong>s Board, I am pleased to present the <strong>London</strong> <strong>Police</strong> <strong>Service</strong> Annual<br />
Report for <strong>2010</strong>. <strong>2010</strong> was an exciting and productive year for the <strong>London</strong> <strong>Police</strong> <strong>Service</strong>.<br />
One of our leading accomplishments in <strong>2010</strong> was the completion of the <strong>London</strong> <strong>Police</strong> Headquarters expansion<br />
with the finishing touches being completed on this project during the first half of 2011. The new entrance to<br />
Headquarters is distinctly more welcoming and inviting to our community.<br />
Another significant project undertaken was the service-wide <strong>2010</strong> Workload Analysis Report, the results from<br />
which are expected to be presented this summer.<br />
In the summer of <strong>2010</strong>, we bid farewell to Murray Faulkner who served as <strong>London</strong>'s Chief of <strong>Police</strong> for six<br />
years, and wished him well in his retirement. At that time, we welcomed new Chief of <strong>Police</strong>, Brad Duncan and<br />
Deputy Chief of Operations, Brent Shea, to the Senior Leadership team.<br />
Michael Deeb, Board Chair<br />
In <strong>2010</strong>, the <strong>London</strong> <strong>Police</strong> <strong>Service</strong>s Board realized a complete turnover of membership due to the completion of provincial appointment terms as<br />
well as the fall, <strong>2010</strong> municipal election. I would like to recognize the hard work, expertise and commitment of <strong>2010</strong>'s retiring Board Members,<br />
Shanthi Radcliffe, Joe Hoffer, Anne Marie DeCicco-Best, Gord Hume and Dr. Rod Singh for their contributions to the <strong>London</strong> <strong>Police</strong> <strong>Service</strong>. I'd<br />
also like to thank my new colleagues on the Board, Ms. Jeannette Eberhard (Vice-Chair), Mayor Joe Fontana, Councillor Judy Bryant and Citizen<br />
Appointee, Mr. Paul Paolatto for their experience, expertise and keen interest and contribution they've shown in the important business that we<br />
undertake and will continue to undertake in 2011, and beyond.<br />
Frequently, I am shown notes of congratulations and gratitude from citizens, business people and government officials, speaking about acts of<br />
commendable service, bravery, professionalism and care and concern that members of our service display in the work they perform. As Chair of<br />
the <strong>London</strong> <strong>Police</strong> <strong>Service</strong>s Board, these commendations give me great satisfaction and pride.<br />
On behalf of the <strong>Police</strong> <strong>Service</strong>s Board, I wish to offer our appreciation to retired Chief Faulkner, Chief Duncan, Deputy Chief Peer and Deputy<br />
Chief Shea along with each and every sworn and civilian member of the <strong>London</strong> <strong>Police</strong> <strong>Service</strong> for their exemplary and valued service to the<br />
citizens of <strong>London</strong>.<br />
I look forward to working with the new Board, our skilled senior leadership team and sworn and civilian members as we continue to protect the<br />
safety, security and quality of life for <strong>London</strong>ers.<br />
Michael Deeb<br />
Chair, <strong>London</strong> <strong>Police</strong> <strong>Service</strong>s Board<br />
“Facta Non Verba” -2- “Deeds Not Words”
MISSION STATEMENT, STATEMENT OF VALUES, AND VISION<br />
MISSION STATEMENT<br />
The <strong>London</strong> <strong>Police</strong> <strong>Service</strong> is committed to providing a safe and secure community through community<br />
partnerships and by striving to attain the highest level of professionalism and accountability.<br />
STATEMENT OF VALUES<br />
The <strong>London</strong> <strong>Police</strong> <strong>Service</strong>, in pursuit of its mission, believes in providing quality service with the<br />
highest possible degree of excellence, based upon the principles of fairness, integrity, honesty,<br />
and respect for human dignity.<br />
VISION OF SUCCESS<br />
The <strong>London</strong> <strong>Police</strong> <strong>Service</strong> is dedicated to attaining the highest level of professionalism and<br />
accountability in its service to the citizens of <strong>London</strong>. Recognizing that our strength stems<br />
from our partnership with all sectors of the community, we envision an organization structured<br />
to meet the ever changing needs of citizens and our profession.<br />
Accomplishing this goal depends on our ability to:<br />
• Provide greater public safety, security, and quality of life in the community;<br />
• Foster a trusting, caring partnership with the community in all its diversity;<br />
• Continue to enhance our public image;<br />
• Develop effective communications within our organization and with those we serve;<br />
• Promote a safe, satisfying, and equitable workplace, allowing for the professional<br />
development of our employees;<br />
• Excel in supervision and training; and<br />
• Acquire and use our resources efficiently and responsibly.<br />
“Facta Non Verba” -3- “Deeds Not Words”
<strong>2010</strong> STAFF DEPLOYMENT CHART<br />
LONDON POLICE SERVICES BOARD<br />
Deputy Chief<br />
Operations<br />
CHIEF OF POLICE<br />
Chaplains<br />
Deputy Chief<br />
Administration<br />
Legal <strong>Service</strong>s<br />
Professional Standards<br />
Branch<br />
Financial <strong>Service</strong>s<br />
Criminal Investigation Division<br />
Uniformed Division<br />
Support <strong>Service</strong>s Division<br />
Corporate <strong>Service</strong>s Division<br />
Investigations Branch<br />
Patrol Operations<br />
Branch<br />
Community Policing<br />
Branch<br />
Court Communications<br />
Branch<br />
Firearms and<br />
Property Unit<br />
Information and<br />
Technology Branch<br />
Human Resources<br />
Branch<br />
Planning &<br />
Research Unit<br />
Fleet & Facilities<br />
Branch<br />
Criminal Intelligence<br />
Section<br />
Biker Enforcement<br />
Unit<br />
Provincial Anti-<br />
Terrorism Unit<br />
Provincial Repeat<br />
Offender Parole<br />
Enforcement<br />
Forensic<br />
Identification Section<br />
Explosive Disposal<br />
Unit<br />
Forensic Computer<br />
Analysis Unit<br />
Major Crime Section<br />
Polygraph<br />
Examination Unit<br />
Sexual Assault/Child<br />
Abuse Section<br />
Domestic Violence<br />
Unit<br />
Cyber Crime Unit<br />
Major Case Mgmt.<br />
Support Unit<br />
General Investigation<br />
Section<br />
Crime Analysis Unit<br />
Investigation<br />
Response Unit<br />
Guns and Drugs<br />
Section<br />
Illegal Gambling<br />
Unit<br />
Proceeds of Crime<br />
Unit<br />
Mobile Surveillance<br />
Unit<br />
One Patrol<br />
Section<br />
Two Patrol<br />
Section<br />
Three Patrol<br />
Section<br />
Four Patrol<br />
Section<br />
Five Patrol<br />
Section<br />
Six Patrol<br />
Section<br />
Emergency<br />
Response Section<br />
Patrol Support<br />
Section<br />
Canine Unit<br />
Family<br />
Consultant/Victim<br />
<strong>Service</strong>s Unit<br />
Headquarters<br />
Reception Unit<br />
Audit Unit<br />
<strong>Police</strong> Reporting<br />
Centre<br />
Traffic Mgmt. Unit<br />
Incident Response<br />
Teams<br />
Marine Patrol<br />
Negotiators<br />
Incident Commanders<br />
Intoxilyzer Techs.<br />
Coach Officers<br />
Critical Incident<br />
Stress team<br />
Community Foot<br />
Patrol Unit<br />
Media and Public<br />
Relations<br />
Community<br />
Oriented Response<br />
Unit<br />
Community<br />
<strong>Service</strong>s Unit<br />
Crime Prevention<br />
Crime Stoppers<br />
School Safety<br />
Secondary School<br />
Resource Officers<br />
Auxiliary Section<br />
<strong>Police</strong> Pipeband<br />
Colour Guard<br />
Duty Calls<br />
Court <strong>Service</strong>s<br />
Section<br />
Court Prisoner<br />
Security Unit<br />
Headquarters<br />
Detention Unit<br />
Court Liaison and<br />
Security Unit<br />
Case Mgmt. Unit<br />
Alarm Control<br />
Document Unit<br />
Summonses<br />
Communications<br />
Section<br />
Radio<br />
Technicians<br />
CPIC<br />
CPIC Auditor<br />
Property and<br />
Evidence Control<br />
Stationery Stores<br />
Technology<br />
<strong>Service</strong>s<br />
Central Records<br />
and Freedom of<br />
Information<br />
Recruiting and<br />
Training Section<br />
Recruiting Unit<br />
Quartermaster<br />
Stores<br />
Academic<br />
Training Unit<br />
Use of Force<br />
Training Unit<br />
Diversity<br />
Secondments<br />
Vehicle<br />
Maintenance<br />
Facilities<br />
Maintenance<br />
Fraud Section<br />
“Facta Non Verba” -4- “Deeds Not Words”
HONOURS AND AWARDS RECOGNITION<br />
TO THE MEMBERS OF THE LONDON POLICE SERVICE<br />
<strong>2010</strong> Awards<br />
The OACP (Ontario Association<br />
of Chiefs of <strong>Police</strong>) Traffic<br />
Safety Award of Excellence<br />
The OACP Traffic Safety Award is presented to a<br />
serving police officer who has devoted him or<br />
herself throughout their career to traffic safety<br />
initiatives.<br />
The <strong>2010</strong> award was presented to Constable<br />
Christopher Riley of the <strong>London</strong> <strong>Police</strong> <strong>Service</strong> at<br />
the OACP Annual Conference and Global<br />
Showcase on June 16th, <strong>2010</strong>.<br />
Photo: Chief Superintendent Bill Grodzinski,<br />
Ontario Provincial <strong>Police</strong>, Co-Chair of the OACP<br />
Traffic Committee, (left) with award recipient<br />
Constable Christopher Riley.<br />
“Facta Non Verba” -5- “Deeds Not Words”
HONOURS AND AWARDS RECOGNITION<br />
TO THE MEMBERS OF THE LONDON POLICE SERVICE<br />
<strong>2010</strong> Awards<br />
The Pillar Nonprofit Network<br />
Community Collaboration Award<br />
The Pillar award was presented to the <strong>London</strong><br />
<strong>Police</strong> <strong>Service</strong> (LPS) and the Greater <strong>London</strong><br />
International Airport on November 4 th , <strong>2010</strong> at the<br />
Pillar Nonprofit Network Community Awards.<br />
The LPS was selected as a recipient for their<br />
voluntary participation in the Sunshine DreamLift to<br />
Disney on October 29th, 2009.<br />
There were 55 civilian and sworn LPS members<br />
who took part in the flight while dozens of others<br />
greeted the passengers at take off and touch<br />
down.<br />
Photo: Following the awards presentation, Chief<br />
Duncan (right) and Sergeant Cam Halliday proudly<br />
display the Pillar award on behalf of the members<br />
of the <strong>London</strong> <strong>Police</strong> <strong>Service</strong>.<br />
“Facta Non Verba” -6- “Deeds Not Words”
<strong>2010</strong> Business Plan Results<br />
Objectives and Performance Indicators<br />
The following tables provides a brief overview of the results from the<br />
<strong>2010</strong>-2012 Business Plan. For more details, visit www.police.london.ca<br />
select publications, then select the “<strong>2010</strong> Annual Business Plan Progress Report.”<br />
GOAL # 1 - Enhance Community Safety<br />
Objectives Performance Indicators Progress<br />
1. Enhance Traffic<br />
Enforcement and<br />
Road Safety Initiatives<br />
i) Level of public satisfaction (survey)<br />
ii) Decrease in collisions and persons injured<br />
iii) Year-end activity report & statistics<br />
(e.g., Number of Provincial Offence Notices)<br />
i) A Public Needs Survey is scheduled for the fall of 2011.<br />
ii)<br />
2009 <strong>2010</strong><br />
% Difference<br />
2009-<strong>2010</strong><br />
Collisions 9,637 9,993 + 3.7%<br />
Collisions with Persons Injured 1,531 1,576 + 2.9%<br />
Fatalities 11 9 - 18%<br />
iii)<br />
ACTIVITY 2009 <strong>2010</strong><br />
# Total Provincial Offence Notices issued by<br />
the LPS<br />
%<br />
Difference<br />
2009-<strong>2010</strong><br />
42,464 43,983 + 3.6%<br />
# Provincial Offence Notices issued by the<br />
Traffic Management Unit<br />
10,503 13,425 + 28%<br />
# RIDE Programs 53 72 + 36%<br />
RIDE # Motorists stopped 31,066 35,466 + 14%<br />
RIDE # Roadside Alcohol Tests* 423 403 - 4.7%<br />
# of Arrests/ADLS (Administrative Drivers<br />
License Suspensions)<br />
24 29 + 21%<br />
# of 3, 7, 30 Day Suspensions 86 60 - 30%<br />
% of the Roadside Alcohol Tests resulting<br />
in an arrest/ADLS or suspension<br />
26% 22% - 4.0 %<br />
* only includes tests taken at RIDE spot checks<br />
“Facta Non Verba” -7- “Deeds Not Words”
<strong>2010</strong> Business Plan Results<br />
Objectives and Performance Indicators<br />
GOAL # 1 - Enhance Public Safety continued<br />
Objectives Performance Indicators Progress<br />
2. Continue to work<br />
towards crime<br />
reduction through<br />
crime prevention,<br />
crime analysis and<br />
problem-oriented<br />
initiatives<br />
i) Property Crime and Clearance Rates<br />
ii) Revictimization rates (Residential B&E, Auto<br />
Thefts)<br />
iii) Year-end Crime Prevention Activity Report<br />
iv) Number of citizens participating in Crime<br />
Prevention<br />
i)<br />
Offence<br />
Break and<br />
Enter<br />
PROPERTY CRIME AND CLEARANCE RATES<br />
2009 - <strong>2010</strong> COMPARISON<br />
# Reported<br />
In 2009<br />
Clearance<br />
Rate for<br />
2009<br />
# Reported<br />
In <strong>2010</strong><br />
Clearance Rate for<br />
<strong>2010</strong><br />
2,626 35% 2,415 35%<br />
v) Level of public satisfaction (survey)<br />
vi) Youth crime rates<br />
Auto Theft 1,265 34% 956 34%<br />
Theft 10,649 21% 8,911 24%<br />
Possession<br />
(Stolen)<br />
279 85% 280 90%<br />
Fraud 1,297 45% 1,726 47%<br />
ii) The ability to generate revictimization rates requires the development of a new software<br />
application. Due to other priorities and workload demands, this project has been deferred.<br />
iii) See table below<br />
iv) <strong>2010</strong>: 4,669 citizens participated in or attended crime prevention initiatives<br />
v) A public survey is scheduled during the fall of 2011.<br />
vi) <strong>2010</strong>: 2,093 young offenders were cleared by charge or cleared otherwise<br />
(1197 charged and 896 cleared otherwise)<br />
CRIME PREVENTION ACTIVITIES 2009 – <strong>2010</strong> COMPARISON<br />
2009 <strong>2010</strong><br />
# of Events Attendees/Participants # of Events Attendees/Participants<br />
STEP (Seniors Taking Extra Precautions) 87 1,218 83 1,898<br />
Security Audits 133 133 208 208<br />
Special Events 152 Not applicable 185 Not applicable<br />
Meetings 75 944 63 642<br />
Lectures 36 1,302 55 1921<br />
Total 483 3,597 594 4,669<br />
“Facta Non Verba” -8- “Deeds Not Words”
<strong>2010</strong> Business Plan Results<br />
Objectives and Performance Indicators<br />
GOAL # 1 - Enhance Public Safety continued<br />
Objectives Performance Indicators Progress<br />
3. Evaluate and enhance<br />
where necessary, the<br />
deployment plan and<br />
response to nonurgent,<br />
urgent, and<br />
emergency calls for<br />
service<br />
i) Maintain or improve measure of average call<br />
time, queue times, and response times<br />
(Code 1, 2, 3)<br />
ii) Response to 911 calls<br />
(compliancy rate - three rings)<br />
iii) Progress report – automation of beat patrol<br />
plan<br />
i) As indicated in the table below, average call times and response times have all increased from<br />
2009 to <strong>2010</strong>.<br />
ii) The requirement is to answer 95% of all 9-1-1 calls within three rings. In <strong>2010</strong>, the LPS<br />
exceeded this requirement.<br />
iii) The automated patrol plan is a feasible and viable project that will enhance deployment in the<br />
Uniformed Division. Due to other priorities and workload demands, the development of an<br />
automated patrol plan has been deferred.<br />
2009 <strong>2010</strong> Difference 2009-<strong>2010</strong><br />
Average Call Time 115.8 121.5 + 4.9%<br />
Queue Times:<br />
Time call received to dispatch<br />
Code 1 (Emergency)<br />
Code 2 (Urgent)<br />
Code 3 (Non Urgent)<br />
1 min. 3 sec.<br />
12 min. 0 sec.<br />
63 min. 3 sec.<br />
1 min. 28 sec.<br />
14 min. 37 sec.<br />
72 min. 43 sec.<br />
+ 39.7%<br />
+ 21.8%<br />
+ 15.3%<br />
Response Times:<br />
Time call received to arrival of officer(s)<br />
Code 1 (Emergency)<br />
Code 2 (Urgent)<br />
Code 3 (Non Urgent)<br />
4 min. 51 sec.<br />
19 min. 43 sec.<br />
81 min. 19 sec.<br />
5 min. 14 sec.<br />
22 min. 37 sec.<br />
92 min. 05 sec.<br />
+ 8%<br />
+ 15%<br />
+ 13%<br />
“Facta Non Verba” -9- “Deeds Not Words”
<strong>2010</strong> Business Plan Results<br />
Objectives and Performance Indicators<br />
GOAL # 1 - Enhance Public Safety continued<br />
Objectives Performance Indicators Progress<br />
4. Target drugs,<br />
weapons, and violent<br />
crimes<br />
i) Year-end Criminal Investigation Division<br />
Activity Report and enforcement statistics<br />
(e.g., violent crime and clearance rates)<br />
i) Refer to tables below.<br />
ii) There were 16 enforcement projects in <strong>2010</strong> compared to 21 in 2009.<br />
ii) Number of enforcement strategic projects<br />
iii) Number of intelligence projects<br />
iii) Statistics related to intelligence projects are not available for <strong>2010</strong>; however, a new system was<br />
developed during the year to track all LPS projects, including intelligence projects. These<br />
projects will be tracked as SIAC (Strategic Intelligence Analysis Committee) occurrences and<br />
will be available for 2011.<br />
Offence<br />
2009-<strong>2010</strong> Comparisons<br />
Violent Crime and Clearance Rates<br />
# Reported<br />
In 2009<br />
Clearance<br />
Rate for<br />
2009<br />
# Reported<br />
In <strong>2010</strong><br />
Clearance<br />
Rate for <strong>2010</strong><br />
Homicide 3 33% 7 100%<br />
Attempted Murder 1 0% 3 100%<br />
Sexual Assault 242 84% 263 77%<br />
Assault 2,481 79% 2,400 81%<br />
Abduction 60 92% 68 93%<br />
Robbery 323 52% 301 56%<br />
Gun Unit<br />
2009-<strong>2010</strong> Comparisons<br />
Seizures– Weapons and Drugs<br />
2009 <strong>2010</strong><br />
# of Weapons Seized 166 73<br />
Value of Drugs Seized $66,350 $341,317<br />
# of Arrests 73 121<br />
Drug Unit<br />
# of Weapons Seized 22 30<br />
Value of Drugs Seized $16,602,609 $15,154,414<br />
# of Arrests 191 169<br />
“Facta Non Verba” -10- “Deeds Not Words”
<strong>2010</strong> Business Plan Results<br />
Objectives and Performance Indicators<br />
GOAL # 1 - Enhance Public Safety continued<br />
Objectives Performance Indicators Progress<br />
5. Focus on proactive<br />
strategies to protect<br />
children from cyber<br />
crime<br />
i) Increase in the number of investigations and<br />
charges related to Internet-based crimes<br />
against persons<br />
ii) Number of students educated on Internet<br />
safety<br />
iii) Report on educational strategies<br />
iv) Presence of Government funding<br />
i) Due to the proliferation, array, and complexity of contemporary electronic devices, workload<br />
demands related to cyber crime have increased; however, limited resources within the Cyber<br />
Crime Unit resulted in a decrease in the number of suspects, charges laid and search<br />
warrants/production orders generated. The <strong>2010</strong> Workload Analysis identified the need for an<br />
additional position within this Unit. Refer to table below for more details.<br />
ii) There were 11,414 students educated on Internet safety in <strong>2010</strong> compared to 11,434 in 2009.<br />
iii) The School Safety Officers within the LPS Community <strong>Service</strong>s Unit provide Internet safety<br />
education within the schools as part of the VIP (Values, Influence, Peers) program. During<br />
<strong>2010</strong>, School Safety Officers presented one 75 minute lecture on Internet safety to grade six<br />
students during the VIP program. The content of this lecture is primarily focused on protecting<br />
children from cyber crime. Also, grade eight students received a 30 minute lecture on this<br />
topic. The Cyber Crime Unit provided presentations on Internet safety, upon request, to<br />
community groups including parents.<br />
A new project was developed during <strong>2010</strong> to be implemented in 2011 through the Thames<br />
Valley District School Board called “Passport to the Internet.” This program allows teachers to<br />
log onto the system and provides a step by step instruction on Internet safety. It is designed<br />
for students in grades four to six. The LPS School Safety Officers can also use this<br />
instructional aid.<br />
iv) During <strong>2010</strong>, the Provincial Ministry provided funding for the equipment and training required<br />
for the Cyber Crime Unit plus salary funding for one Forensic Computer Analyst position.<br />
CYBER CRIME 2009 TOTAL <strong>2010</strong> TOTAL Difference 2009-<strong>2010</strong><br />
# of Suspects Arrested 31 27 - 12.9%<br />
# of Criminal Code Charges Laid 158 133 - 15.8%<br />
# Search Warrants and Production Orders Executed 38 36 - 5.3%<br />
“Facta Non Verba” -11- “Deeds Not Words”
<strong>2010</strong> Business Plan Results<br />
Objectives and Performance Indicators<br />
GOAL # 2 - Strengthen Partnerships<br />
Objectives Performance Indicators Progress<br />
1. Continue to enhance i) Year-end Activity Report<br />
i)<br />
the relationship with<br />
school boards<br />
ii) Delivery of Training<br />
COMMUNITY SERVICES UNIT EDUCATIONAL STRATEGIES<br />
Grade Level/ Educational<br />
Strategy<br />
Number of Events (lectures, presentations)<br />
2008/2009<br />
school year<br />
Kindergarten 73 186<br />
2009/<strong>2010</strong><br />
school year<br />
Grade 3 143 137<br />
VIP 983 957<br />
Grade 8 142 221<br />
Assemblies 5 4<br />
Meetings 78 36<br />
Committees 8 16<br />
Presentations 29 116<br />
Block Parent 110 166<br />
Traffic Surveys 1 7<br />
Other Events (e.g., lockdown<br />
practices and suspension<br />
31 95<br />
meetings)<br />
TOTALS 1,603 1,941<br />
ii) A standardized presentation has been developed that will be provided to all Vice Principles<br />
from both the TVDSB and LDCSB pending availability of the Secondary School Resource<br />
Officers.<br />
“Facta Non Verba” -12- “Deeds Not Words”
<strong>2010</strong> Business Plan Results<br />
Objectives and Performance Indicators<br />
GOAL # 2 - Strengthen Partnerships continued<br />
Objectives Performance Indicators Progress<br />
2. Improve<br />
interoperability with<br />
law enforcement and<br />
emergency service<br />
partners<br />
i) Year-end Activity Report<br />
ii) Successful implementation of oneVoice<br />
inclusion with Fire <strong>Service</strong>s and policy<br />
surrounding the new city facilities such as the<br />
new radio tower<br />
iii) Agencies training together<br />
i) The Communications Interoperability Strategy for Canada is close to completion and is<br />
supported by the federal government. Submissions to Industry Canada are almost complete<br />
on the 700 MHZ issue, which will hopefully facilitate government decisions.<br />
ii) In April <strong>2010</strong>, the LPS completed the transition with the Fire <strong>Service</strong>s to oneVoice Radio<br />
system, which is a local <strong>London</strong> system. The LPS will also continue to enhance the oneVoice<br />
system. Due to a major shift in directions in public safety communications in North America,<br />
the P25 standard is now being demanded by governments.<br />
iv) Multi-agency use of equipment and supplies<br />
The LPS will be pursuing upgrades during 2011 to bring communications to the P25 standard.<br />
This will provide many enhancements to both public safety and city works users. It is<br />
anticipated that the signing of the P25 upgrade contract will take place in the first quarter of<br />
2011, and the implementation of P25 will be completed by the end of 2011.<br />
iii) Training has been conducted in relation to CBRNE (Chemical Biological Radiological Nuclear<br />
and Explosive) calls with <strong>London</strong> Fire <strong>Service</strong>s, Emergency Medical <strong>Service</strong>s, OPP-PERT<br />
(Provincial Emergency Response Team), RCMP, Niagara Regional <strong>Police</strong>, Halton Regional<br />
<strong>Police</strong>, Hamilton <strong>Police</strong>, Waterloo Regional <strong>Police</strong> and Windsor <strong>Police</strong> <strong>Service</strong>.<br />
Multi-agency training scheduled for 2011:<br />
• Local agency training for the new emergency operations centre in <strong>London</strong><br />
• Explosive Disposal Technician training for agencies within Canada and the<br />
United States.<br />
iv) During <strong>2010</strong>, equipment was shared between agencies during several incidents.<br />
• <strong>London</strong> Fire <strong>Service</strong>s Hazmat was utilized on a hydrogen sulphide suicide call,<br />
decontamination and air monitors. Also, <strong>London</strong> Fire <strong>Service</strong>s lighting and<br />
Hazmat equipment were utilized during a CBRNE call.<br />
• RCMP truck and full CBRNE response equipment was loaned to the LPS as a<br />
result of the fire damage to LPS building and equipment. This arrangement<br />
illustrates the cooperative relationships that have been developed in these types<br />
of situations.<br />
“Facta Non Verba” -13- “Deeds Not Words”
<strong>2010</strong> Business Plan Results<br />
Objectives and Performance Indicators<br />
GOAL # 2 - Strengthen Partnerships continued<br />
Objectives Performance Indicators Progress<br />
3. Continue to engage<br />
UWO & Fanshawe<br />
College to promote<br />
positive student<br />
behaviour within the<br />
community<br />
i) Reduced calls for service in areas<br />
surrounding UWO & Fanshawe College<br />
ii) Year End Results – Project Learn<br />
iii) Number of meetings/interactions with<br />
T&GAO (Town and Gown Association of<br />
Ontario) & Off-Campus Housing<br />
i) Refer to the table below for <strong>2010</strong> results, which indicate that the more serious types of<br />
incidents (Criminal Code Charges) decreased by 29% when compared to 2009.<br />
ii) In <strong>2010</strong>, the incidents involving criminal behaviour had decreased from previous years.<br />
Furthermore, the incidents involving large disruptive groups declined. It was noted that the<br />
gatherings in traditional problem areas continued, however students in general, seemed<br />
mindful of police presence and purpose and responded in a more positive manner to police<br />
enforcement.<br />
iv) Communications with UWO & Fanshawe<br />
College regarding student relations<br />
iii) T&GAO meetings and interactions occur on a regular basis. There are 12 meetings a year at<br />
the provincial level and three meetings a year with the Town and Gown Committee of <strong>London</strong>.<br />
During August and September, three meetings were held at UWO with the Off-Campus<br />
Housing Mediator and UWO representatives to prepare for Orientation Week and the following<br />
weeks. There were also ten interactions during the school year when Community Oriented<br />
Response Unit (COR Unit) members attended residences to meet with student tenants and the<br />
Off-Campus Housing Mediator.<br />
iv) Fanshawe College: Members of the COR Unit are representatives on the Fanshawe College<br />
Sub-Committee regarding off-campus issues. Other representatives on the Committee include<br />
the Off-Campus Housing Mediator, City By-Law Manager, Fanshawe College staff, and the<br />
Fanshawe Student Association. Regular Committee meetings are held ten times during the<br />
year.<br />
UWO: During mid-August, the COR Unit members met with UWO staff, campus police, and<br />
the Off-Campus Housing Mediator to prepare for Orientation Week. Additional meetings and<br />
communications with UWO representatives occurred as needed during the school year.<br />
PROJECT LEARN<br />
(Liquor Enforcement and Reduction of Noise)<br />
Year End Results<br />
2009 <strong>2010</strong> Difference 2009-<strong>2010</strong><br />
Total Provincial Offence Notices 1,657 1,725 + 4%<br />
Total Criminal Code Charges 81 57 - 29%<br />
“Facta Non Verba” -14- “Deeds Not Words”
<strong>2010</strong> Business Plan Results<br />
Objectives and Performance Indicators<br />
GOAL # 2 - Strengthen Partnerships continued<br />
Objectives Performance Indicators Progress<br />
4. Continue to partner<br />
with <strong>London</strong> CAReS to<br />
develop alternate<br />
response to quality of<br />
life issues<br />
i) Number of calls for service referred to<br />
<strong>London</strong> CAReS program<br />
ii) Year-end Activity report<br />
i) During <strong>2010</strong>, there was one test case that resulted in reduced calls for service for the subject<br />
as the individual was a chronic user of police time. This reduction was attributed to the LPS<br />
Persons at Risk Program rather than <strong>London</strong> CAReS. It was determined the case was too<br />
complex for existing <strong>London</strong> CAReS services. <strong>London</strong> CAReS is redefining its program in<br />
2011.<br />
ii) The LPS continued in an advisory role with the <strong>London</strong> CAReS Community Group and assisted<br />
with program evaluation and partnership feedback. <strong>London</strong> CAReS continues to develop and<br />
define its mandate. The LPS has been unable to determine direct impacts on service due to<br />
the program’s state of flux.<br />
5. Enhance relationships<br />
and partnerships<br />
through External<br />
Boards & Committees<br />
i) Number of LPS representatives on external<br />
Boards/Committees<br />
ii) Employee External Volunteer hours<br />
iii) Feedback from membership and community<br />
partners<br />
i)<br />
LPS Representation on External Boards/Committees 2009 <strong>2010</strong><br />
# of LPS Representatives 64 63<br />
# of External Boards/Committees 147 144<br />
ii) LPS Members - External Volunteer Time 2009 <strong>2010</strong><br />
# of hours committed by LPS Members to external<br />
volunteer opportunities.<br />
14,398 9,616<br />
iii) During <strong>2010</strong>, the LPS received 68 commendations and 95 thank you letters from citizens and<br />
community partners to express their appreciation to LPS members for various incidents<br />
including volunteer work.<br />
Feedback from the Community 2009 <strong>2010</strong><br />
# of commendations 88 68<br />
# of thank you letters 100 95<br />
“Facta Non Verba” -15- “Deeds Not Words”
<strong>2010</strong> Business Plan Results<br />
Objectives and Performance Indicators<br />
GOAL # 3 - Improve Communications<br />
Objectives Performance Indicators Progress<br />
1. Enhance external<br />
access to information<br />
i) Increase in public’s level of knowledge about<br />
the LPS (Results from Public Needs<br />
Survey)<br />
ii) Increase in number of Internet Website hits<br />
i) A public survey is scheduled for the fall of 2011.<br />
ii) During the end of 2009, new Internet tracking software was implemented, which provides more<br />
accurate and enhanced website activity analysis. As a result, the data from 2009 to <strong>2010</strong> may<br />
not be comparable. A more accurate comparison to <strong>2010</strong> will be available in next year’s<br />
progress report when 2011 results are available.<br />
INTERNET 2009-<strong>2010</strong> 2009 <strong>2010</strong><br />
Difference<br />
2009-<strong>2010</strong><br />
Site Visits 255,586 203,345 - 20%<br />
2. Improve internal<br />
access to information<br />
i) MDT/Intranet progress report<br />
ii) Increase in number of Intranet Website hits<br />
i) This project has been successfully completed enabling an increase in the flow of current<br />
information to LPS front line officers.<br />
iii) Blog progress report<br />
ii)<br />
INTRANET 2009-<strong>2010</strong> 2009 <strong>2010</strong><br />
Difference<br />
2009-<strong>2010</strong><br />
Site Visits 293,531 333,948 + 13.8%<br />
iii) Due to other priorities and workload demands, the exploration/development of a Blog project<br />
has been deferred.<br />
“Facta Non Verba”<br />
-16- “Deeds Not Words”
<strong>2010</strong> Business Plan Results<br />
Objectives and Performance Indicators<br />
GOAL # 3 - Improve Communications continued<br />
Objectives Performance Indicators Progress<br />
3. Develop a long-term<br />
Corporate<br />
Communication<br />
Strategy<br />
i) Progress report – Communication Strategies<br />
ii) Increase in staff meetings<br />
iii) Results from Internal Needs Survey<br />
i) Several strategies were implemented during <strong>2010</strong> to enhance vertical and horizontal lines of<br />
communication. During <strong>2010</strong>, Intranet access was implemented for the Mobile Data<br />
Terminals. This enables Patrol officers to have quick and easy access to current information<br />
including directives and procedures. Information published on the LPS Intranet is more timely<br />
and informs members of any administrative or operational changes. For example, important<br />
information related to the new vehicle impound program was posted to the Intranet as it was<br />
being implemented. Information was also posted providing members notice of the realignment<br />
of the patrol sections related to the new patrol shift. Health and wellness information, including<br />
influenza updates, was posted regularly to alert members, increasing their awareness of<br />
potential issues, and encouraging preventative action.<br />
Meetings are held regularly by both Uniformed and Criminal Investigation Division (CID)<br />
Section Commanders. CID Section Commanders meet daily. During the fall of <strong>2010</strong>,<br />
Uniformed Division Section Commanders started meeting more frequently. Morning meetings<br />
are held to address issues that occurred overnight and to review the resources required for that<br />
day and upcoming week.<br />
ii) No comparisons are available for 2009 to <strong>2010</strong>. As a result of direction from Senior<br />
Management, Uniformed Division meetings with Section Commanders are held every morning.<br />
Attendees have been expanded to include the Communications Section Staff Sergeant.<br />
iii) A survey is being conducted during 2011.<br />
“Facta Non Verba” -17- “Deeds Not Words”
<strong>2010</strong> Business Plan Results<br />
Objectives and Performance Indicators<br />
GOAL # 3 - Improve Communications continued<br />
Objectives Performance Indicators Progress<br />
4. Enhance and promote<br />
LPS image<br />
i) Number of commendations and thank you<br />
letters<br />
ii) Results from Public Needs Survey<br />
i) During <strong>2010</strong>, the LPS received 68 commendations and 95 thank you letters from citizens and<br />
community partners to express their appreciation to LPS members for various incidents.<br />
Refer to page 15 for a 2009-<strong>2010</strong> comparison chart.<br />
ii) A survey is being conducted during 2011.<br />
5. Enhance<br />
communications to all<br />
levels of Government<br />
i) Progress report on interactions with multilevels<br />
of Government<br />
ii) Number of participants/attendees from multilevels<br />
of Government<br />
i) The LPS continues to advocate through the OACP (Ontario Association of Chiefs of <strong>Police</strong>)<br />
and is fortunate to have engaged MP’s and MPP’s that support the organization. Municipally,<br />
the LPS has reached out to new council members through the Chief and the <strong>Police</strong> <strong>Service</strong>s<br />
Board.<br />
Frequently throughout <strong>2010</strong>, the LPS invited Municipal, Provincial and Federal representatives,<br />
to attend media conferences related to new programs and initiatives. For example, various<br />
MPPs, MPs, and City Councillors attended the PAVIS (Provincial Anti-Violence Intervention<br />
Strategy) funding announcement, LPS Facility Grand Opening and the Chief’s Swearing-In<br />
Ceremony. LPS Senior Officers also attended a variety of announcements/press conferences<br />
hosted by MP’s and MPP’s throughout the year.<br />
LPS public consultations will be held during the fall of 2011 when the community and<br />
Municipal, Provincial and Federal representatives will be invited to attend and have the<br />
opportunity to provide input towards the 2013-2015 Business Plan.<br />
ii) Four members of the LPSB participated in ride-alongs as part of Board Orientation and 17 ridealong<br />
certificates were provided to charities.<br />
Photo: Honourable Christopher Bentley, MPP, with Chief Bradley Duncan at a PAVIS (Provincial<br />
Anti-Violence Intervention Strategy) funding announcement.<br />
“Facta Non Verba” -18- “Deeds Not Words”
<strong>2010</strong> Business Plan Results<br />
Objectives and Performance Indicators<br />
GOAL # 4 - Enhance Assistance to Victims of Crime continued<br />
Objectives Performance Indicators Progress<br />
1. Continue to provide<br />
effective crisis<br />
intervention services<br />
through the Family<br />
Consultant/Victim<br />
<strong>Service</strong>s Unit<br />
(FC/VSU) to victims of<br />
crime and tragic<br />
events<br />
i) Number of Family Consultant/Victim <strong>Service</strong>s<br />
Unit (FC/VSU) internal and external<br />
education<br />
ii) Number of crisis interventions<br />
iii) Results of satisfaction surveys<br />
i) The FC/VSU participated in 55 educational and development events in <strong>2010</strong> related to a wide<br />
variety of topics, including domestic violence, abuse and neglect of seniors, diversity,<br />
addictions and mental health, bereavement services and traumatology.<br />
ii)<br />
Family Consultant/Victim <strong>Service</strong>s Unit 2009 <strong>2010</strong><br />
# of clinical interventions 1,484 1,363<br />
# of brief Interventions 313 382<br />
# of victims provided with victim information 1,438 1,576<br />
iii) Results of survey will be available in 2012.<br />
2. Seek opportunities to<br />
enhance Crisis<br />
Intervention Tools<br />
i) Commitment from members of international<br />
academic community and local service<br />
providers to research<br />
ii) Report on preliminary findings/outcomes of<br />
EMDR* interventions<br />
i) The target date to acquire commitment from other partners is 2012.<br />
ii) The target date to report on preliminary findings/outcomes of EMDR* interventions is<br />
2013/2014.<br />
* EMDR (Eye Movement Desensitization and Reprocessing) is a technique used by the FC/VSU (Family Consultant/Victim <strong>Service</strong>s Unit) to assist some victims and witnesses of traumatic events to<br />
lessen the symptoms they are experiencing, such as intrusive images, anxiety and fear. Using bi-lateral stimulation, in the form of either guided eye movement or pulses emitted by tappers that the victim<br />
holds in their hands, the Consultant directs the victim through a series of exercises aimed at reducing their distress. EMDR has been found to be very helpful in quickly assisting victims and witnesses<br />
return to their usual level of functioning.<br />
“Facta Non Verba” -19- “Deeds Not Words”
<strong>2010</strong> Business Plan Results<br />
Objectives and Performance Indicators<br />
GOAL # 4 - Enhance Assistance to Victims of Crime continued<br />
Objectives Performance Indicators Progress<br />
3. Work with <strong>Police</strong> and<br />
Community Partners<br />
to Establish a<br />
Collaborative<br />
Response to Senior<br />
Victims of Crime and<br />
Abuse<br />
i) Establishment of specific protocol for<br />
information sharing & joint intervention<br />
ii) Progress Report<br />
i) The Strategic Planning Subcommittee of Project SENIOR has begun developing specific<br />
protocol for information sharing and joint intervention. This work will be completed in 2011.<br />
ii) There were ten outreach/public education events developed/implemented in <strong>2010</strong>. An<br />
example of one of these events was Geriatric Refresher Day, which aimed at providing<br />
information to health and service providers about the signs and symptoms of abuse and<br />
neglect and of seniors.<br />
4. Work with key police<br />
and community<br />
partners to develop a<br />
collaborative<br />
community model to<br />
increase the safety of<br />
victims of high risk<br />
domestic violence<br />
offenders<br />
i) Establishment of specific protocol for sharing<br />
information related to assessment of risk and<br />
safety planning<br />
ii) Availability of information and education tools<br />
iii) Progress Report<br />
i) During <strong>2010</strong>, protocols for safety planning and sharing information have been established in<br />
draft and piloted with the following key partners and the LPS:<br />
• Children’s Aid Society<br />
• Changing Ways<br />
• Women’s Community House<br />
• <strong>London</strong> and Middlesex Probation and Parole<br />
• John Howard Society<br />
ii) Educational tools are being developed and will be available in 2011.<br />
iii) The project final report and evaluation will be completed in 2011.<br />
“Facta Non Verba” -20- “Deeds Not Words”
<strong>2010</strong> Business Plan Results<br />
Objectives and Performance Indicators<br />
GOAL # 5 - Optimize Infrastructure & Technological Capacity<br />
Objectives Performance Indicators Progress<br />
1. Ensure facilities are<br />
being developed to<br />
meet the long-term<br />
requirements of the<br />
organization<br />
i) Completion of phase 2 renovations<br />
i) Phase 2 renovations, which include extensive renovations to the existing building are<br />
continuing, with a new projected completion date of late June 2011. The facility expansion and<br />
renovations that were completed during <strong>2010</strong> enabled the following sections/units to move into<br />
their new offices:<br />
- Family Consultants/Victim <strong>Service</strong>s Unit<br />
- Traffic Management Unit<br />
- Emergency Response Section<br />
- Canine Unit<br />
- various sections of the Criminal Investigation Division (CID)<br />
2. Enhance Green<br />
capacity<br />
i) Recycling Progress Report<br />
ii) Green Fleet Initiatives Report<br />
i) Development and implementation of recycling programs have been deferred until a later date.<br />
Funding was recommended in the 2011 Fleet and Facilities Branch operating budget to initiate<br />
a recycling program; however, due to budget constraints the funding was removed from the<br />
2011 budget development process. Funding will be recommended for a recycling program<br />
again in the 2012 budget.<br />
ii) During <strong>2010</strong>, three additional propane vehicle conversions were completed to vehicles that<br />
typically would not be powered by propane, specifically the prisoner transport vehicle and two<br />
new Dodge Chargers. The LPS is the only police service in North America using Dodge<br />
Chargers converted to propane. Other services are monitoring the success of these<br />
conversions as the production of the Ford Crown Victoria stops.<br />
When specific unmarked cars, equipped with six or eight cylinder engines are retired from<br />
service they are being replaced with vehicles equipped with four cylinder engines. A total of<br />
eight unmarked vehicles with either six or eight cylinder engines were replaced in <strong>2010</strong> with<br />
vehicles equipped with four cylinder engines.<br />
“Facta Non Verba” -21- “Deeds Not Words”
<strong>2010</strong> Business Plan Results<br />
Objectives and Performance Indicators<br />
GOAL # 5 - Optimize Infrastructure & Technological Capacity continued<br />
Objectives Performance Indicators Progress<br />
3. Improve the efficiency<br />
and effectiveness of<br />
service delivery<br />
i) Year end activity report<br />
ii) Public Satisfaction Levels (survey)<br />
iii) Program Evaluation Results<br />
i) During <strong>2010</strong>:<br />
• 48 members received the Delivering <strong>Service</strong> Excellence in Policing training<br />
• 56 supervisors received the LPS Supervisory Course<br />
ii) A public survey is scheduled for 2011.<br />
iii) During <strong>2010</strong>, a comprehensive list of programs and services offered by <strong>London</strong> <strong>Police</strong> <strong>Service</strong><br />
was created. Due to shortage of resources, program evaluations have not been undertaken<br />
during the year; however, a proposal was approved in late <strong>2010</strong> for the creation of a Quality<br />
Assurance/Program Evaluation position during 2011. The purpose of this new position is to<br />
enhance the organization’s ability to conduct more extensive quality assurance audits and<br />
program evaluation.<br />
4. Enhance Information<br />
& Technology<br />
Resources to further<br />
service delivery<br />
i) Information & Technology progress report i) On-line Application for Background Checks<br />
In <strong>2010</strong>, the RCMP changed the Vulnerable Screening process which has increased the<br />
amount of human resources the LPS requires to deliver adequate customer service. In 2009,<br />
the LPS routinely processed background checks in 14 days or less. At year-end <strong>2010</strong>, the LPS<br />
had an 11 week backlog. An automated On-line Record Check is the highest priority<br />
technology project and software will be evaluated early in 2011.<br />
On-line Occurrence Reporting System<br />
Phase one of the On-line Occurrence Reporting System was completed in April <strong>2010</strong>. Phase<br />
one enables citizens to submit through the Internet occurrence reports related to theft,<br />
lost/stolen licence plates, and damage to property.<br />
Since April <strong>2010</strong> when the new system was implemented, the LPS processed 2,867 reported<br />
incidents using the Online Reporting System. Phase two has been deferred due to other<br />
priorities and workload demands.<br />
Once Phase two is complete, the process will have expanded to provide citizens the<br />
opportunity to submit follow up information related to the initial investigation (e.g., list of items<br />
stolen during B&E). Phase two may also include the ability for store security to submit<br />
shoplifting and mischief reports and an on-line process for the submission of missing persons<br />
reports (i.e. chronic cases).<br />
“Facta Non Verba” -22- “Deeds Not Words”
<strong>2010</strong> Business Plan Results<br />
Objectives and Performance Indicators<br />
GOAL # 5 - Optimize Infrastructure & Technological Capacity continued<br />
Objectives Performance Indicators Progress<br />
5. Enhance Information<br />
& Technology<br />
Resources to support<br />
internal needs<br />
i) Information & Technology progress report<br />
i) The primary software vendor for LPS policing software is Versaterm, which has a commitment<br />
to “evergreen” its products to meet the needs of its clients. During <strong>2010</strong>, the LPS Technology<br />
Team continued to work closely with Versaterm and beta tests many of their Canadian product<br />
releases.<br />
Major technology initiatives completed in <strong>2010</strong> include:<br />
• Server virtualization (running multiple virtual computers on a single hardware platform)<br />
• Disaster recovery backup site analysis<br />
• Versaterm software enhancements<br />
• Online reporting system (Phase 1)<br />
• Electronic civil fingerprints submission to RCMP<br />
• Mobile Data Terminal access to Intranet<br />
• KeyScan building access card system<br />
“Facta Non Verba” -23- “Deeds Not Words”
<strong>2010</strong> Business Plan Results<br />
Objectives and Performance Indicators<br />
GOAL # 6 - Ensure Effective Human Resource Management<br />
Objectives Performance Indicators Progress<br />
1. Ensure that<br />
appropriate<br />
organizational<br />
structure and staffing<br />
levels are in place to<br />
meet current and<br />
future requirements<br />
2. Develop strategies to<br />
ensure effective<br />
recruitment, selection<br />
and retention<br />
i) Annual review of organizational chart<br />
ii) Submission of an annual HR Requirements<br />
report to the Chief<br />
iii) Annual divisional audit/staffing reviews<br />
i) Increase in applications<br />
ii) Increase in website hits on recruiting web<br />
pages<br />
iii) Number of diversity outreach<br />
initiatives/events<br />
i) In <strong>2010</strong>, a review of the organizational chart was completed that resulted in changes to a<br />
number of reporting structures. A realignment of resources resulted in the Diversity Officer<br />
position being transferred from the Uniformed Division to the Human Resources Branch within<br />
the Corporate <strong>Service</strong>s Division. The Alternate Response Unit was discontinued to enable<br />
resources to be reallocated to front-line patrol.<br />
ii) Human Resource reports are completed on a monthly basis to assist in determining<br />
organizational resource requirements. In preparation for the 2011 budget submission ten new<br />
positions were identified. (five civilian positions and five sworn police positions).<br />
iii) Annual Quality Assurance Audits were completed by each Division during <strong>2010</strong>. This process<br />
involves a review of procedures and the completion of Annual Workload Analysis Surveys for<br />
each Section within the respective Divisions. The Workload Surveys are reviewed to ensure<br />
more effective balance of resources.<br />
i)<br />
The review recognized a need for an organization-wide workload analysis that commenced in<br />
early <strong>2010</strong><br />
APPLICATIONS RECEIVED 2009 <strong>2010</strong><br />
Difference<br />
2009-<strong>2010</strong><br />
<strong>Police</strong> 410 553 + 34.8%<br />
Civilians 222 164 - 26.1%<br />
ii) 2009 website statistics related to the LPS recruiting web page are not available due to a<br />
change in website tracking software that was in the process of being implemented during that<br />
year. As a result, <strong>2010</strong> will be used as a baseline comparator to 2011 in next year’s report.<br />
There were 27,082 site visits to the LPS recruiting web page during <strong>2010</strong>.<br />
iii) Diversity outreach initiatives/events during <strong>2010</strong> included:<br />
• 12 Committees<br />
• 30 Community Partners<br />
• 40 Cultural Events attended<br />
• 62 Community Outreach Activities<br />
• 6 Diversity Recruiting Lectures<br />
• 9 Diverse Applicant Mentoring participants<br />
“Facta Non Verba” -24- “Deeds Not Words”
<strong>2010</strong> Business Plan Results<br />
Objectives and Performance Indicators<br />
GOAL # 6 - Ensure Effective Human Resource Management continued<br />
Objectives Performance Indicators Progress<br />
3. Enhance and promote<br />
development and<br />
training opportunities<br />
for all employees<br />
i) Number of training opportunities provided<br />
ii) Number of members participating in training<br />
opportunities<br />
iii) Number of members participating in e-<br />
Learning<br />
i) There were two training supervisory training sessions offered in <strong>2010</strong>. Topics included:<br />
Organizational Expectations and Philosophy, Human Resources Issues, WSIB Incidents, Use<br />
of Force Issues, Professional Standards Issues, Major Incident and Major Investigation<br />
Response.<br />
ii)<br />
iii)<br />
Self-Initiated Learning 2009 <strong>2010</strong><br />
Sworn participants 35 42<br />
Civilian participants 3 6<br />
Courses completed 73 99<br />
Reimbursement 58% 59%<br />
In addition to self-initiated learning, 55 members participated in supervisory training sessions,<br />
which were developed in <strong>2010</strong>.<br />
E-Learning 2009 <strong>2010</strong><br />
Number of LPS participants<br />
Due to some members who completed multiple courses<br />
during <strong>2010</strong>, the total number of participants is greater<br />
than the LPS complement of 799 members.<br />
293 1,594<br />
“Facta Non Verba” -25- “Deeds Not Words”
<strong>2010</strong> Business Plan Results<br />
Objectives and Performance Indicators<br />
GOAL # 6 - Ensure Effective Human Resource Management continued<br />
Objectives Performance Indicators Progress<br />
4. Enhance Health &<br />
Wellness opportunities<br />
i) Participants in Health & Wellness Programs<br />
ii) Results from Health & Wellness Survey<br />
iii) Progress Report – Health & Wellness<br />
strategies<br />
iv) Number of Voluntary Fitness Pin participants<br />
v) Number of EAP (Employee Assistance<br />
Program) communications/activities<br />
i) During <strong>2010</strong>, there were the following programs and participants:<br />
• Parade Presentations (Back Health) - 300<br />
• Fitness Pin Challenge - 310<br />
• Going Green (biking to work program) - 68<br />
• Biggest Loser - 14<br />
• Yoga - 23<br />
• Retirement Seminar – 100<br />
• Personal Trainer – 16<br />
ii) A National Work Life Balance Study is scheduled for 2011 which will provide all employees an<br />
opportunity to share their perspectives through a voluntary survey. The survey’s results will<br />
enable a comparison of the LPS to other <strong>Police</strong> <strong>Service</strong>s.<br />
iii) Lanyards promoting the Health and Wellness missions (lifestyle, intellectual, physical,<br />
emotional, spiritual, social) were issued to all personnel in conjunction with new security<br />
passes. All areas of interest identified by employees in the initial Wellness Committee Survey<br />
administered in 2008 have been addressed with the exception of an element of Finance, which<br />
will be part of programming in 2011.<br />
For <strong>2010</strong>, the Wellness Committee undertook a variety of programs as outlined in performance<br />
indicator (i). In addition, employees were encouraged to make healthy food choices for lunch<br />
by introducing Wellness Works stickers to good choices and adding nutrition tips to weekly<br />
cafeteria menus. A barbeque was purchased to provide different options for food preparation<br />
that was not deep fried. A Committee member attended a wellness program offered through<br />
Homewood and the Committee investigated options for outside support of Wellness initiatives.<br />
The Committee is developing new programs that fit within various wellness areas (e.g.,<br />
lifestyle, intellectual, spiritual, emotional, physical and social wellness). The plan is for these<br />
programs to address specific needs identified by LPS employees.<br />
iv) There were 310 members who completed the Fitness Pin test in <strong>2010</strong> compared to 275 in<br />
2009.<br />
v) During <strong>2010</strong>, there were three Family Night EAP presentations and eight EAP resource<br />
documents published on the Intranet.<br />
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<strong>2010</strong> Business Plan Results<br />
Objectives and Performance Indicators<br />
GOAL # 6 - Ensure Effective Human Resource Management continued<br />
Objectives Performance Indicators Progress<br />
5. Enhance employees<br />
understanding and<br />
appreciation towards<br />
diversity within the<br />
workplace and the<br />
community<br />
i) Number of diversity training participants<br />
ii) Progress Report on Diversity strategies<br />
iii) Number of LPS participants with diverse<br />
groups within the community<br />
iv) Results of Internal Survey<br />
i) 600 members received diversity training in <strong>2010</strong>.<br />
ii) The LPS Diversity Officer continued to outreach to the diverse community through numerous<br />
activities and events:<br />
• 91 presentations to 3,398 members of the diverse community<br />
• 141 community meetings with 764 members of the community<br />
• 62 Community Outreach Activities including 36 outreach presentations to 840 new<br />
immigrants<br />
New initiatives developed by the Diversity Officer during <strong>2010</strong> included:<br />
• Diversity Recruiting Lectures<br />
• Diverse Applicant Mentoring<br />
• Citizenship Court Attendance<br />
The <strong>London</strong> <strong>Police</strong> <strong>Service</strong> Diversity Statement<br />
The <strong>London</strong> <strong>Police</strong> <strong>Service</strong> is committed<br />
to the inclusive principles of diversity.<br />
With an emphasis on community partnerships, we will continually<br />
strive to become leaders in maximizing the potential of diverse talent.<br />
We will encourage collaborative success and an atmosphere of<br />
innovation through the support and acknowledgement of the unique<br />
perspectives of our employees. We will embrace the challenges of<br />
change through education to create an inclusive work environment<br />
which promotes equality, fairness, and respect.<br />
Our commitment to diversity is our commitment to the community.<br />
iii) During <strong>2010</strong>, the Diversity Officer was involved with the following 12 committees in various<br />
capacities:<br />
Aids Committee of <strong>London</strong>, HBT (Homophobia, Biophobia, and Transphobia) Working group,<br />
<strong>London</strong> Middlesex – Local Immigration Partnership, Networking for Inclusive Communities,<br />
Black History Month Committee, African Community Council, Canadian Association of Latin<br />
Americans, Muslim Centre for Social Support and Integration, <strong>London</strong> Diversity Task Force,<br />
<strong>London</strong> Diversity and Race Relations Advisory Committee, Ontario Association of Chiefs of<br />
<strong>Police</strong> – Diversity Steering Committee, Association of Black Law Enforcers<br />
There are many other LPS members who are involved with diverse committees in addition to<br />
the Diversity Officer as well as three members who are extensively involved within the<br />
community representing the police in a positive light to diverse groups.<br />
iv) Survey is scheduled for 2011.<br />
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LPS SPECIAL INITIATIVE <strong>REPORT</strong>S<br />
Internal Task Forces:<br />
An Internal Task Force is defined as a proactive initiative related to the<br />
investigation of criminal activity. In <strong>2010</strong>, the LPS implemented<br />
25 Internal Task Forces covering a broad range of categories<br />
as follows:<br />
• Unlawful Drug Production and Cultivation<br />
• Drug Trafficking<br />
• Prostitution<br />
• Persons at Risk<br />
• Youth Crime<br />
• Intelligence Gathering on Active Crime Groups<br />
• Bail Compliance Investigations, Management and Enforcement<br />
• Property Crime – Break and Enters, Auto Thefts, Theft from Vehicles<br />
• Quality of Life Issues – Related to Noise and Liquor Violation Complaints<br />
• Robbery Investigations<br />
Joint Forces Operations (JFO):<br />
A Joint Forces Operation (JFO) is a planned initiative, supported by a written<br />
agreement or memorandum of understanding, involving two or more police<br />
services that have common objectives related to multi-jurisdictional criminal<br />
activity. In <strong>2010</strong>, the LPS was involved with 15 JFOs that fell within the<br />
following categories:<br />
• Intelligence<br />
• Terrorism<br />
• Illegal Gambling<br />
• Organized Crime<br />
• Proceeds of Crime<br />
• Drug Trafficking<br />
• Protection of Children on the Internet<br />
• Crime Prevention<br />
• Guns and Gangs<br />
• Hate Crimes<br />
• Repeat Offender Parole Enforcement<br />
• Asset Forfeiture<br />
Problem-Oriented Policing and Crime Analysis:<br />
The LPS embraces the concept of Problem-Oriented Policing and Crime<br />
Analysis whereby the community and the police work together in solving<br />
problems. The following are some of the initiatives that were utilized during<br />
<strong>2010</strong>:<br />
Directed Patrols – Directed patrols continue to be performed by officers of<br />
the Community Oriented Response Unit, Community Foot Patrol, and the six<br />
Patrol Sections. Directed Patrols are high visibility patrols utilized to reduce<br />
problems in areas of concern identified through community consultation and<br />
police analysis. In <strong>2010</strong>, this type of patrol was utilized during both phases of<br />
Project LEARN (Liquor Enforcement and Reduction of Noise), Devil’s Night,<br />
Halloween, New Year’s Eve, and graffiti hotspot locations.<br />
The Community Oriented Response Unit (COR Unit) - The COR Unit is<br />
responsible for offering an integrated approach to problem solving, and<br />
increasing the interaction between the public and the police, by encouraging<br />
a shared responsibility in addressing and dealing with community issues.<br />
Issues range from crime prevention, drug awareness, prostitution, graffiti,<br />
liquor related issues and other public safety concerns. During <strong>2010</strong>, COR<br />
Officers continued to attend community meetings, provide lectures to the<br />
community on a wide range of topics and investigate complaints.<br />
Graffiti Initiatives – During <strong>2010</strong>, 271 active graffiti occurrences were<br />
handled by the Graffiti Co-ordinator. The LPS has a dedicated Graffiti Coordinator<br />
who reviews all graffiti occurrences, discovers patterns, and<br />
undertakes the required investigative intelligence efforts. They also<br />
coordinate larger scale projects, if required.<br />
The Strategic Intelligence Analysis Committee (SIAC) – The purpose of<br />
SIAC is to collect, analyze, and disseminate information to all operational<br />
areas of the LPS. SIAC is comprised of representatives from the LPS as well<br />
as from the University of Western Ontario Campus Community <strong>Police</strong> <strong>Service</strong>,<br />
the Ontario Provincial <strong>Police</strong>, and the Canada Revenue Agency. During<br />
<strong>2010</strong>, SIAC members met on a weekly basis and continued to provide a<br />
coordinated integration of statistical, investigative, and intelligence information<br />
through the Crime Analysis Unit.<br />
Crime Prevention – The LPS continues to make Crime Prevention a priority<br />
within the community policing context. The Crime Prevention Officers, the<br />
volunteers of the Auxiliary Section and the COR officers work together<br />
towards proactive strategies, education and community involvement.<br />
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CRIME STATISTICS – 5 YEAR COMPARISON <strong>REPORT</strong><br />
Offence Category 2006 2007 2008 2009 <strong>2010</strong><br />
Homicide* 4 5 2 3 7<br />
Attempted Murder* 14 3 2 1 3<br />
Abduction* 43 44 53 60 68<br />
Assault* 2,329 2,405 2,427 2,481 2,400<br />
Sexual Assault* 210 247 199 242 263<br />
Robbery* 400 285 288 323 301<br />
Break & Enter** 3,128 2,616 2,418 2,626 2,415<br />
Theft: Motor Vehicle** 2,764 1,909 1,439 1,265 956<br />
Theft** 10,543 9,839 10,534 10,649 8,911<br />
Possession Stolen Property** 265 266 280 279 280<br />
Fraud** 1,110 1,031 1,273 1,297 1,726<br />
Counterfeit 527 361 366 142 92<br />
Prostitution 79 112 67 85 79<br />
Gaming & Betting 2 3 2 3 1<br />
Offensive Weapon 165 213 175 242 235<br />
Other Criminal Code 11,764 11,335 10,566 10,255 9,663<br />
Total Criminal Code 33,347 30,674 30,091 29,953 27,400<br />
Young Offenders Charged 1,497 1,601 1,509 1,382 1,197<br />
Adults Charged 8,846 8,533 8,440 7,845 7,652<br />
*Total Number of Violent Crimes 3,000 2,989 2,971 3,110 3,042<br />
Violent Crimes Clearance Rate 72.7% 73.7% 76.3% 76.5% 78.2%<br />
**Total Number of Property Crimes 17,810 15,661 15,994 16,116 14,288<br />
Property Crimes Clearance Rate 26.3% 27.5% 27.6% 27.1% 30.4%<br />
Note: Number of offences/occurrences and clearance rates are based on data derived from internal LPS generated crime statistics reports, which may vary<br />
from data reported by Statistics Canada.<br />
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PRIMARY SERVICE INDICATORS<br />
CALLS FOR SERVICE AND AVERAGE RESPONSE TIMES *<br />
Total Number of<br />
Calls for <strong>Service</strong><br />
Average Response Time<br />
Code 1 (Emergency)<br />
Average Response Time<br />
Code 2 (Urgent)<br />
Average Response Time<br />
Code 3 (Non Urgent)<br />
2006 2007 2008 2009 <strong>2010</strong><br />
131,850 131,072 128,635 120,901 118,563<br />
4 Min. 51 Sec. 4 Min. 50 Sec. 4 Min. 51 Sec. 4 Min. 51 Sec. 5 Min. 14 Sec.<br />
17 Min. 37 Sec. 19 Min. 2 Sec. 18 Min. 37 Sec. 19 Min. 43 Sec. 22 Min. 37 Sec.<br />
58 Min. 10 Sec. 63 Min. 49 Sec. 67 Min. 44 Sec. 81 Min. 19 Sec. 92 Min. 05 Sec.<br />
*includes total time (from call received to arrival on scene)<br />
OTHER PRIMARY SERVICE INDICATORS<br />
2006 2007 2008 2009 <strong>2010</strong><br />
Hit & Run Investigations 1,512 1,730 1,659 1,665 1,565<br />
Safety Presentations<br />
Community Meetings<br />
Family Consultants &<br />
Victim <strong>Service</strong>s<br />
Clinical Interventions<br />
Roadside Alcohol Tests<br />
(includes all Roadside Tests)<br />
3,123 3,018 3,952 4,027 4,168<br />
1,733 1,780 1,777 1,484 1,363<br />
439 411 765 594 504<br />
Breathalyzer Tests 442 375 427 411 257<br />
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<strong>2010</strong> OPERATING EXPENSES, COMMENDATIONS & COMPLAINTS<br />
<strong>2010</strong> Budget <strong>2010</strong> Actuals<br />
Expenditures<br />
$78,379,997 98.05% $79,144,508 99.00%<br />
Administrative Expenses $668,318 0.84% $727,122 0.91%<br />
Financial Expenses $800,146 1.00% $1,450,619 1.81%<br />
Purchased <strong>Service</strong>s $3,269,831 4.09% $3,589,898 4.49%<br />
Materials & Supplies $3,117,911 3.90% $2,967,794 3.71%<br />
Equipment & Furniture $266,710 0.33% $357,318 0.47%<br />
Recovered Expenses ($358,444) -0.45% ($359,444) -0.45%<br />
Total Expenditures $86,144,469 $87,877,812<br />
Total Revenue ($6,201,998) -7.76% ($7,935,343) -9.93%<br />
NET BUDGET ALLOCATION $79,942,471 100.00% $79,942,469 100.00%<br />
<strong>2010</strong> Commendations and Recognitions<br />
During <strong>2010</strong>, members of the <strong>London</strong> <strong>Police</strong> <strong>Service</strong> (LPS) received<br />
numerous commendations and thank you letters from members of the<br />
public, as well as, other awards.<br />
Recognition from Members of the Public<br />
Commendations 68<br />
Thank you letters 95<br />
OACP (Ontario Association of Chiefs of <strong>Police</strong>)<br />
Traffic Safety Award of Excellence<br />
The <strong>2010</strong> OACP Traffic Safety Award of Excellence was awarded to an<br />
LPS officer (Constable Christopher Riley).<br />
The Pillar Nonprofit Network Community Collaboration Award<br />
The LPS was selected as a recipient of the <strong>2010</strong> Pillar Award for the<br />
many members who voluntary participated in the Sunshine DreamLift to<br />
Disney during the fall of 2009.<br />
Divisional Commendations and Recognition<br />
Recognition was given to 107 LPS members who were awarded Well<br />
Dones or Divisional Commendations under informal awards for their<br />
actions related to 37 incidents.<br />
Public Complaints 2009 <strong>2010</strong><br />
Conduct Complaints 96 88<br />
<strong>Service</strong> Complaints 2 5<br />
Policy Complaints 2 1<br />
Local Complaints 0 2<br />
Local Inquiries* 5 76<br />
Total Complaints 105 172<br />
Resolutions in <strong>2010</strong><br />
Complaints not Dealt With – PSA Sec. 60 27<br />
Withdrawn 3<br />
Informal Resolution – PSA Sec. 58* 80<br />
Unsubstantiated 27<br />
Informal Discipline 10<br />
PSA Hearing 5<br />
Lost Jurisdiction 1<br />
Pending Investigations 19<br />
* <strong>2010</strong> was the first full year under the new complaints system. New legislation came into<br />
effect Nov. 2009, which changed the reporting process and collection of statistics for<br />
complaints. This is particularly evident when comparing the number of local inquiries and<br />
informal resolutions.<br />
“Facta Non Verba” -31- “Deeds Not Words”