16th Annual Report 2011-12 - Fortis Healthcare

22 16th Annual Report 2011-12 Message from Chief Operating Officer - International
Eng Aik Meng
Chief Operating Officer - International
Message from
COO - International
Dear Shareholders,
The year 2011-12 has been satisfying with the transformation of
our International business being swift and exciting.
As part of the acquisition of Fortis Healthcare International
Pte Ltd (FHIPL), we added a hospital chain in Vietnam;
Quality Healthcare, a primary and day care speciality network
in Hongkong; and Dental Corporation, the largest provider of
dental care service in Australia and New Zealand. We have also
extended our dental care presence in Canada and bolted on a
diagnostic imaging network in Singapore.
Today, we have a comprehensive business across Asia with a
presence in nine countries and multiple healthcare verticals.
Additionally, we have also initiated a global supply chain
management programme and a shared services project. These
global projects will focus on centralised procurement and
achieving process efficiencies in the coming years.
As we consolidated our numbers in the last quarter of 2011-
12, the rapid pace and extent of international expansion became
increasingly evident and immediately visible. Today, revenues
from our International operations stack up equally alongside our
India operations. This is a major leap of faith and is reflective of
the speed with which we have expanded.
During the year, the Company’s dental network in Australia
has grown by 25 to a total of over 175 practices. This further
consolidates our leadership position in the dental space in
Australia. Building on this strong foundation, we started our
foray into Canada in September 2011 and amassed a total of 15