16th Annual Report 2011-12 - Fortis Healthcare

48 16th Annual Report 2011-12 Operations Review
effective and witnessed a utilisation
rate of 72%, from approximately
50% earlier.
In order to enhance the
operational and financial metrics
of individual practices, DC
organised Practice Management
Seminars on Patient Centric
Opportunities wherein Practice
Principals in addition to the
Practice Managers were engaged
to directly address staff needs and
issues.
Quality Healthcare
(QH), Hong Kong
Quality Healthcare, the primary
care business in Hong Kong,
retained its market leader position
with approximately 8% market
share. QH is the largest integrated
primary healthcare service
provider in Hong Kong with over
600 primary care centres. For the
period under consolidation QH’s
revenue stood at ` 212 Crore,
contributing 16% to overall
Company revenues, while for the
full year QH reported proforma
revenues of ` 755 Crore.
During the year, the company
enhanced its focus on high end
delivery by adding 12 specialities
viz. Neurology, Orthopaedics,
Endocrinology, Urology, Dermatology,
etc., and launched a new
Orthopaedic Medical Centre. The
addition of these specialities is
a strategic fit with the existing
primary care network and
provides patients with convenient
options in case further diagnosis and
treatment is required.
Following best practices
established by Fortis, QH
established and adapted a more
rigorous operational and financial
approach for business tracking
and performance management.
This includes greater visibility
on the performance of medical
centres, doctors, affiliated doctors
and business units. QH conducted
its first portfolio review of all
medical centres and exited underperforming
centres, as well as
consolidated excess capacity in
“overlapping” centres to improve
profitability.
In order to further integrate its
presences across the healthcare
value chain, the company also
expanded its presence in the
diagnostics space by launching
its first Diagnostic and Imaging
Centre, providing a full range of
services including MRI, computed
tomography, X-Ray, ultrasound,
mammogram, bone densitometry,
health screening and other medical
laboratory services. During the
year, QH further strengthened
its diagnostics and imaging
capabilities by acquiring 70% stake
in Central Medical Diagnostic
Center Limited (CMDC), a leading
diagnostic and imaging group in
Hong Kong.
Fortis Hoan My,
Vietnam
Hoan My Medical Corporation
is one of the oldest and largest
private healthcare providers
in Vietnam with an ownership
interest in five full service
hospitals across Ho Chi Minh City,
Can Tho, Da Nang, Minh Hai and
Da Lat with a total bed capacity
of approximately 800 beds. For
the period under consolidation, i.e.
1 January to 31 March 2012,
Fortis Hoan My reported revenues
of ` 43 Crore while for the full
year proforma revenues stood at
` 158 Crore. The Company has
now been re-christened as Fortis
Hoan My.
The Post Merger Integration
(PMI) team, comprising Operations,
Medical and Finance personnel,
with Corporate Human Resource
(HR), Information Technology (IT)
and Legal as support, commenced