HEALTH & SAFETY POLICY MANUAL - Stuff

DEALING WITH VIOLENT
PATRONS PROCESS
1. Any workers witnessing or informed of intimidation or violence are to
alert security
2. Security staff to break up the fight or engage the patrons involved in
discussion to de-escalate the situation
3. The patrons are to be taken outside by security, the victim should be escorted
outside first and given the opportunity to leave before the perpetrator is
escorted outside.
4. In the case of physical assault, police are to be notified and the
perpetrator charged.
5. At no stage can offending patrons be allowed back into the venue
during the event.
POLICE CONTACT
Contact police when:
• There has been an assault: Give details of the assault, how many involved,
any injuries etc. The perpetrator may be charged by police regardless of whether
the victim wants to charge them or not.
• Weapons or drugs have been confiscated (if concerned with person’s behaviour).
• There are concerns about an intoxicated person being a danger to themselves
or others.
• There is fighting on or off the premises.
• A person who is trespassing refuses to leave the premises.
• A civil arrest has been made.
• If there are any general queries or concerns that cannot be answered by
event management.
Waikato Times Food, Wine and Jazz Festival >> Health and Safety Policy Manual PAGE 13