Track Record 1, August to December 1999 - Public Transport Victoria

Track Record
Victoria’s Train and Tram Services
Station/tram staff
Figure 14. Satisfaction with staff service 1999
While satisfaction with staff service has remained
relatively stable for V/Line Passenger, there has been a
notable increase in the equivalent CSI score for each of the
metropolitan companies. In particular, statistically
significant increases in satisfaction have been recorded for
Bayside Trains and Yarra Trams during the last quarter.
80
75
70
65
60
55
50
45
40
Jan.-Mar. Apr.-Jun. Jul.-Sept. Oct.-Dec.
Personal security/safety
V/Line Passenger clearly leads the field in passenger
perception of personal security and has extended this lead
with a statistically significant increase this quarter. Bayside
Trains also recorded a statistically significant increase in
satisfaction in the last quarter, however, that was from a
low base recorded during the second and third quarters of
1999. Both tram companies recorded a steady increase in
perception of personal security during the year. The ratings
for the metropolitan train companies remain at a notably
lower level than for the tram companies.
CSI
80
75
70
65
60
55
50
45
40
Figure 15. Satisfaction with personal
security 1999
Jan.-Mar. Apr.-Jun. Jul.-Sept. Oct.-Dec.
OBTAINING COPIES OF TRACK RECORD
Copies of this bulletin are available free of charge from the Director of Public Transport, at the following address:
Director of Public Transport
PO Box 2797Y
Melbourne 3001
Telephone: 1800 264 644
It is also available from the Department of Infrastructure website (www.doi.vic.gov.au).
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