Post Games Report - Commonwealth Games Federation
Post Games Report - Commonwealth Games Federation
Post Games Report - Commonwealth Games Federation
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D6 Call Centre<br />
D6.1 Incoming calls by Month<br />
(May 2001 – August 2002)<br />
35,000<br />
D6.4 Total calls selecting “Spirit of Friendship” on<br />
automated option menu (May 2001 – August 2002)<br />
100<br />
Number of Calls<br />
30,000<br />
25,000<br />
20,000<br />
15,000<br />
Number of Calls<br />
80<br />
60<br />
40<br />
10,000<br />
5,000<br />
20<br />
0<br />
May-01<br />
Jun-01<br />
Jul-01<br />
Aug-01<br />
Sep-01<br />
Oct-01<br />
Nov-01<br />
Dec-01<br />
Jan-02<br />
Feb-02<br />
Mar-02<br />
Apr-02<br />
May-02<br />
Jun-02<br />
Jul-02 *<br />
Aug-02**<br />
0<br />
May-01<br />
Jun-01<br />
Jul-01<br />
Aug-01<br />
Sep-01<br />
Oct-01<br />
Nov-01<br />
Dec-01<br />
Jan-02<br />
Feb-02<br />
Mar-02<br />
Apr-02<br />
May-02<br />
Jun-02<br />
Jul-02 *<br />
Aug-02**<br />
D6.2 Total calls selecting “Ticketing” on<br />
automated option menu<br />
(May 2001 – August 2002)<br />
10,000<br />
D6.5 Total calls selecting “Tourism” on automated<br />
option menu (May 2001 – August 2002)<br />
350<br />
Number of Calls<br />
8,000<br />
6,000<br />
4,000<br />
Number of Calls<br />
300<br />
250<br />
200<br />
150<br />
2,000<br />
100<br />
50<br />
0<br />
May-01<br />
Jun-01<br />
Jul-01<br />
Aug-01<br />
Sep-01<br />
Oct-01<br />
Nov-01<br />
Dec-01<br />
Jan-02<br />
Feb-02<br />
Mar-02<br />
Apr-02<br />
May-02<br />
Jun-02<br />
Jul-02 *<br />
Aug-02**<br />
0<br />
May-01<br />
Jun-01<br />
Jul-01<br />
Aug-01<br />
Sep-01<br />
Oct-01<br />
Nov-01<br />
Dec-01<br />
Jan-02<br />
Feb-02<br />
Mar-02<br />
Apr-02<br />
May-02<br />
Jun-02<br />
Jul-02 *<br />
Aug-02**<br />
D6.3 Total calls selecting “QJBR” on automated<br />
option menu (May 2001 – August 2002)<br />
800<br />
D6.6 Total calls by call type (percentage)<br />
60<br />
Number of Calls<br />
700<br />
600<br />
500<br />
400<br />
Number of Calls %<br />
50<br />
40<br />
30<br />
300<br />
20<br />
200<br />
100<br />
10<br />
0<br />
Oct-01<br />
Nov-01<br />
Dec-012<br />
* Calls between 01/07/02 and 24/07/02<br />
** Calls between 25/07/02 and 04/08/02<br />
Feb-02<br />
Mar-02<br />
Apr-02<br />
May-02<br />
Jun-02<br />
Jul-02 *<br />
Aug-02**<br />
0<br />
Tickets<br />
Venue Query<br />
Event Times<br />
Other(specify below)<br />
Parking Disabled<br />
Park and Ride<br />
Road Closure<br />
Disabled Access<br />
Dead Call<br />
Parking general<br />
Volunteer Query<br />
Transport<br />
Village Query<br />
Sport Query<br />
Disruption<br />
Directions<br />
MANCHESTER 2002 THE XVII COMMONWEALTH GAMES • POST GAMES REPORT 47<br />
VOLUME 5
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