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UNITED BANK CARD VOICE AUTHORIZATION CENTERS

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TOPIC<br />

11. UNDERSTANDING CHARGEBACKS<br />

Chargebacks<br />

Retrieval Request<br />

Best Practices to Avoid Chargebacks<br />

Chargeback Reversal<br />

12. FRAUD IDENTIFICATION AND PREVENTION<br />

Prohibited Transactions<br />

Counterfeit Credit Cards/Security Features<br />

Suspicious Shopping Patterns<br />

Fraudulent Returns<br />

International Cards<br />

Prevention Procedures<br />

13. SUPPLIES FOR YOUR CREDIT <strong>CARD</strong> TERMINAL<br />

14. UNDERSTANDING YOUR MERCHANT STATEMENT<br />

15. IMPORTANT CONTACT INFORMATION<br />

16. SPONSORING <strong>BANK</strong><br />

17. RISK ADDENDUM<br />

18. GLOSSARY<br />

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<strong>UNITED</strong> <strong>BANK</strong> <strong>CARD</strong> PAYMENT PROCESSING MANUAL

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